Built motion from commit e6806ed6.|2.6.0
[motion2.git] / server / services / xdr / agents.controller.js
index 4b5588f..d263d2f 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb0ee=['agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','now','called','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','ringtime','abandoned','holdtime','agentconnect','agentconnectAt','connect','forIn','answered_elsewhere','reason','answeredelsewheremembername','membername','agentcompleteAt','talktime','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','hangup','diffTime','agent','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type'];(function(_0x1e1d1d,_0x79223b){var _0x4480b8=function(_0x502124){while(--_0x502124){_0x1e1d1d['push'](_0x1e1d1d['shift']());}};_0x4480b8(++_0x79223b);}(_0xb0ee,0x18f));var _0xeb0e=function(_0x26f702,_0x3919bf){_0x26f702=_0x26f702-0x0;var _0x11417d=_0xb0ee[_0x26f702];return _0x11417d;};'use strict';var _=require('lodash');var util=require(_0xeb0e('0x0'));var utils=require(_0xeb0e('0x1'));var agents={};var transfers={};function writeDB(_0x1be38e,_0x1069e6){utils[_0xeb0e('0x2')](util[_0xeb0e('0x3')](_0xeb0e('0x4'),_0x1be38e[_0xeb0e('0x5')],_0x1be38e[_0xeb0e('0x6')],_0x1be38e[_0xeb0e('0x7')],_0x1be38e['membername'],_0x1be38e[_0xeb0e('0x8')],_0x1be38e[_0xeb0e('0x9')],_0x1be38e[_0xeb0e('0xa')],_0x1be38e[_0xeb0e('0xb')]));if(_0x1be38e['queue']){utils[_0xeb0e('0xc')](_0x1be38e[_0xeb0e('0x7')])[_0xeb0e('0xd')](function(_0x10f060){if(_0x10f060){_0x1be38e[_0xeb0e('0xe')]=_0x10f060[_0xeb0e('0xe')];_0x1be38e[_0xeb0e('0xf')]=_0x1be38e[_0xeb0e('0x10')]?_0x10f060[_0xeb0e('0x11')]:![];_0x1be38e[_0xeb0e('0x12')]=_0x1be38e[_0xeb0e('0xf')]?_0x10f060[_0xeb0e('0x13')]:0x0;}utils[_0xeb0e('0x14')](_0xeb0e('0x15'),_0x1be38e);});}else{utils[_0xeb0e('0x14')](_0xeb0e('0x15'),_0x1be38e);}if(_0x1069e6){delete transfers[_0x1be38e[_0xeb0e('0x5')]];}else{delete agents[_0x1be38e[_0xeb0e('0x16')]];}}exports['agentcalled']=function(_0x4c0ee2){try{agents[_0x4c0ee2[_0xeb0e('0x16')]]=_0x4c0ee2;agents[_0x4c0ee2['destuniqueid']]['agentcalledAt']=utils[_0xeb0e('0x17')]();agents[_0x4c0ee2[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x18');agents[_0x4c0ee2['destuniqueid']][_0xeb0e('0xa')]=null;agents[_0x4c0ee2[_0xeb0e('0x16')]]['connectedlinename']=null;}catch(_0x2601b5){utils[_0xeb0e('0x19')](_0x2601b5[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x1b')]=function(_0x2d9e6a){try{if(!_[_0xeb0e('0x1c')](agents[_0x2d9e6a[_0xeb0e('0x16')]])){agents[_0x2d9e6a['destuniqueid']][_0xeb0e('0x1b')]=!![];agents[_0x2d9e6a[_0xeb0e('0x16')]][_0xeb0e('0x1d')]=utils[_0xeb0e('0x17')]();agents[_0x2d9e6a[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x1e');agents[_0x2d9e6a[_0xeb0e('0x16')]]['reason']=_0xeb0e('0x1e');agents[_0x2d9e6a[_0xeb0e('0x16')]]['holdtime']=_0x2d9e6a['ringtime']?parseInt(_0x2d9e6a[_0xeb0e('0x1f')])/0x3e8:0x0;agents[_0x2d9e6a[_0xeb0e('0x16')]]['talktime']=0x0;writeDB(agents[_0x2d9e6a[_0xeb0e('0x16')]]);}}catch(_0x346fa8){utils['error'](_0x346fa8[_0xeb0e('0x1a')]);}};exports['queuecallerabandon']=function(_0x52fd0f){try{_['forIn'](agents,function(_0x164691,_0x54a25a){if(_0x164691[_0xeb0e('0x5')]==_0x52fd0f[_0xeb0e('0x5')]){_0x164691[_0xeb0e('0x1b')]=!![];_0x164691[_0xeb0e('0x1d')]=utils[_0xeb0e('0x17')]();_0x164691[_0xeb0e('0xb')]=_0xeb0e('0x20');_0x164691['reason']='abandoned';_0x164691[_0xeb0e('0x21')]=_0x52fd0f[_0xeb0e('0x21')];_0x164691['talktime']=0x0;writeDB(_0x164691);}});}catch(_0x32cc9c){utils[_0xeb0e('0x19')](_0x32cc9c[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x22')]=function(_0x26d8ac){try{if(agents[_0x26d8ac[_0xeb0e('0x16')]]){agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0x23')]=utils['now']();agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0xa')]=_0x26d8ac[_0xeb0e('0xa')];agents[_0x26d8ac[_0xeb0e('0x16')]]['connectedlinename']=_0x26d8ac['connectedlinename'];agents[_0x26d8ac[_0xeb0e('0x16')]]['holdtime']=_0x26d8ac[_0xeb0e('0x1f')];agents[_0x26d8ac[_0xeb0e('0x16')]][_0xeb0e('0xb')]=_0xeb0e('0x24');_[_0xeb0e('0x25')](agents,function(_0x430a2f,_0x57ee9e){if(_0x430a2f[_0xeb0e('0x16')]!=_0x26d8ac['destuniqueid']&&_0x430a2f[_0xeb0e('0x5')]==_0x26d8ac[_0xeb0e('0x5')]){_0x430a2f['talktime']=0x0;_0x430a2f['holdtime']=_0x26d8ac[_0xeb0e('0x1f')];_0x430a2f[_0xeb0e('0x1b')]=!![];_0x430a2f[_0xeb0e('0x1d')]=utils['now']();_0x430a2f[_0xeb0e('0xb')]=_0xeb0e('0x26');_0x430a2f[_0xeb0e('0x27')]=_0xeb0e('0x26');_0x430a2f['answeredelsewheredestinationuniqueid']=_0x26d8ac[_0xeb0e('0x16')];_0x430a2f[_0xeb0e('0x28')]=_0x26d8ac[_0xeb0e('0x29')];writeDB(_0x430a2f);}});}}catch(_0x23e3f3){utils[_0xeb0e('0x19')](_0x23e3f3[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x10')]=function(_0x1170bb){try{if(!_['isNil'](agents[_0x1170bb['destuniqueid']])){agents[_0x1170bb[_0xeb0e('0x16')]]['agentcomplete']=!![];agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x2a')]=utils['now']();agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x2b')]=utils['diffTime'](agents[_0x1170bb['destuniqueid']][_0xeb0e('0x2a')],agents[_0x1170bb[_0xeb0e('0x16')]][_0xeb0e('0x23')]);agents[_0x1170bb[_0xeb0e('0x16')]]['reason']=_0x1170bb[_0xeb0e('0x27')];agents[_0x1170bb['destuniqueid']][_0xeb0e('0xb')]=_0xeb0e('0x2c');writeDB(agents[_0x1170bb[_0xeb0e('0x16')]]);}}catch(_0x29fc4d){utils[_0xeb0e('0x19')](_0x29fc4d[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x2d')]=function(_0x1854c9){try{if(!_[_0xeb0e('0x1c')](agents[_0x1854c9[_0xeb0e('0x2e')]])){agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x2f')]=!![];agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x30')]=_0xeb0e('0x31');agents[_0x1854c9[_0xeb0e('0x2e')]][_0xeb0e('0x32')]=_0x1854c9[_0xeb0e('0x33')];agents[_0x1854c9[_0xeb0e('0x2e')]]['transferuniqueid']=agents[_0x1854c9[_0xeb0e('0x2e')]]['uniqueid'];}}catch(_0xf0256){utils[_0xeb0e('0x19')](_0xf0256['stack']);}};exports[_0xeb0e('0x34')]=function(_0x4a25ef){try{if(_0x4a25ef[_0xeb0e('0x35')]==_0x4a25ef[_0xeb0e('0x36')]){if(!_[_0xeb0e('0x1c')](agents[_0x4a25ef['secondtransfereruniqueid']])){agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x2f')]=!![];agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x30')]='ATTENDED';agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x32')]=_0x4a25ef[_0xeb0e('0x38')];agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x39')]=_0x4a25ef[_0xeb0e('0x35')];}if(_0x4a25ef['transfereeuniqueid']&&agents[_0x4a25ef[_0xeb0e('0x3a')]]){agents[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3b')]=0x1;transfers[_0x4a25ef[_0xeb0e('0x3a')]]=_[_0xeb0e('0x3c')](agents[_0x4a25ef[_0xeb0e('0x3a')]]);transfers[_0x4a25ef[_0xeb0e('0x3a')]]['calleridnum']=agents[_0x4a25ef['secondtransfereruniqueid']][_0xeb0e('0x9')];transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3d')]=agents[_0x4a25ef[_0xeb0e('0x37')]][_0xeb0e('0x3d')];transfers[_0x4a25ef[_0xeb0e('0x3a')]]['agentcalledAt']=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x23')]=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x3a')]]['holdtime']=0x0;transfers[_0x4a25ef[_0xeb0e('0x3a')]][_0xeb0e('0x3b')]=0x2;}}else if(_0x4a25ef[_0xeb0e('0x37')]==_0x4a25ef[_0xeb0e('0x3e')]){if(!_[_0xeb0e('0x1c')](agents[_0x4a25ef[_0xeb0e('0x35')]])){agents[_0x4a25ef['origtransfereruniqueid']][_0xeb0e('0x2f')]=!![];agents[_0x4a25ef['origtransfereruniqueid']][_0xeb0e('0x30')]=_0xeb0e('0x3f');agents[_0x4a25ef[_0xeb0e('0x35')]]['transferexten']=_0x4a25ef[_0xeb0e('0x40')];agents[_0x4a25ef[_0xeb0e('0x35')]]['transferuniqueid']=_0x4a25ef[_0xeb0e('0x37')];}if(_0x4a25ef['transfertargetuniqueid']&&agents[_0x4a25ef['transfertargetuniqueid']]){agents[_0x4a25ef['transfertargetuniqueid']][_0xeb0e('0x3b')]=0x1;transfers[_0x4a25ef[_0xeb0e('0x41')]]=_[_0xeb0e('0x3c')](agents[_0x4a25ef[_0xeb0e('0x41')]]);transfers[_0x4a25ef[_0xeb0e('0x41')]]['calleridnum']=agents[_0x4a25ef[_0xeb0e('0x35')]]['calleridnum'];transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x3d')]=agents[_0x4a25ef[_0xeb0e('0x35')]]['calleridname'];transfers[_0x4a25ef[_0xeb0e('0x41')]]['agentcalledAt']=utils[_0xeb0e('0x17')]();transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x23')]=utils['now']();transfers[_0x4a25ef[_0xeb0e('0x41')]][_0xeb0e('0x21')]=0x0;transfers[_0x4a25ef['transfertargetuniqueid']][_0xeb0e('0x3b')]=0x2;}}}catch(_0x104f7a){utils[_0xeb0e('0x19')](_0x104f7a[_0xeb0e('0x1a')]);}};exports[_0xeb0e('0x42')]=function(_0x17c14b){try{if(transfers[_0x17c14b['uniqueid']]){transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x10')]=!![];transfers[_0x17c14b[_0xeb0e('0x5')]]['agentcompleteAt']=utils[_0xeb0e('0x17')]();transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2b')]=utils[_0xeb0e('0x43')](transfers[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2a')],transfers[_0x17c14b['uniqueid']]['agentconnectAt']);transfers[_0x17c14b['uniqueid']][_0xeb0e('0x27')]=_0xeb0e('0x44');transfers[_0x17c14b[_0xeb0e('0x5')]]['lastevent']=_0xeb0e('0x2c');writeDB(transfers[_0x17c14b['uniqueid']],!![]);}if(agents[_0x17c14b[_0xeb0e('0x5')]]&&agents[_0x17c14b[_0xeb0e('0x5')]]['agentconnectAt']){agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x10')]=!![];agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2a')]=utils[_0xeb0e('0x17')]();agents[_0x17c14b[_0xeb0e('0x5')]][_0xeb0e('0x2b')]=utils['diffTime'](agents[_0x17c14b[_0xeb0e('0x5')]]['agentcompleteAt'],agents[_0x17c14b[_0xeb0e('0x5')]]['agentconnectAt']);agents[_0x17c14b[_0xeb0e('0x5')]]['reason']=agents[_0x17c14b[_0xeb0e('0x5')]]['transfer']?_0xeb0e('0x2f'):_0xeb0e('0x44');agents[_0x17c14b[_0xeb0e('0x5')]]['lastevent']=_0xeb0e('0x2c');writeDB(agents[_0x17c14b['uniqueid']]);}}catch(_0xbf7b5e){utils[_0xeb0e('0x19')](_0xbf7b5e[_0xeb0e('0x1a')]);}};
\ No newline at end of file
+var _0x7af2=['agentconnectAt','connect','talktime','answered_elsewhere','answeredelsewheredestinationuniqueid','isNil','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','origtransfererexten','transfereeuniqueid','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','agententerreason','[%s][agents][attendedtransfer]','cause','indexOf','splice','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','[%s][agents][hangup]','util','./utils','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','type','agentcomplete','agentacw','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','info','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','timeout','reason','holdtime','ringtime','push','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','includes','agentringnoanswerAt','abandoned','[%s][agents][queuecallerabandon]','[%s][agents][agentconnect]'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x7af2,0x119));var _0x27af=function(_0x5e21b4,_0x166ad4){_0x5e21b4=_0x5e21b4-0x0;var _0x5d7297=_0x7af2[_0x5e21b4];return _0x5d7297;};'use strict';var _=require('lodash');var util=require(_0x27af('0x0'));var utils=require(_0x27af('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x908794,_0x316e13){utils['info'](util[_0x27af('0x2')](_0x27af('0x3'),_0x908794[_0x27af('0x4')],_0x908794[_0x27af('0x5')],_0x908794[_0x27af('0x6')],_0x908794[_0x27af('0x7')],_0x908794[_0x27af('0x8')],_0x908794[_0x27af('0x9')],_0x908794[_0x27af('0xa')],_0x908794['lastevent']));if(_0x908794[_0x27af('0x6')]){utils[_0x27af('0xb')](_0x908794[_0x27af('0x6')])['then'](function(_0x369a20){if(_0x369a20){_0x908794[_0x27af('0xc')]=_0x369a20[_0x27af('0xc')];_0x908794['agentacw']=_0x908794[_0x27af('0xd')]?_0x369a20['acw']:![];_0x908794['acwtime']=_0x908794[_0x27af('0xe')]?_0x369a20['acwTimeout']:0x0;}utils['request'](_0x27af('0xf'),_0x908794);});}else{utils['request'](_0x27af('0xf'),_0x908794);}if(_0x316e13){delete transfers[_0x908794['uniqueid']];}else{delete agents[_0x908794[_0x27af('0x10')]];}}exports[_0x27af('0x11')]=function(_0x1fd964){try{utils[_0x27af('0x12')](util[_0x27af('0x2')](_0x27af('0x13'),_0x1fd964[_0x27af('0x4')]),_0x1fd964);agents[_0x1fd964[_0x27af('0x10')]]=_0x1fd964;agents[_0x1fd964[_0x27af('0x10')]][_0x27af('0x14')]=utils[_0x27af('0x15')]();agents[_0x1fd964[_0x27af('0x10')]][_0x27af('0x16')]=_0x27af('0x17');agents[_0x1fd964[_0x27af('0x10')]][_0x27af('0xa')]=null;agents[_0x1fd964[_0x27af('0x10')]][_0x27af('0x18')]=null;utils['info'](util[_0x27af('0x2')](_0x27af('0x19'),_0x1fd964['uniqueid'],agents[_0x1fd964['destuniqueid']][_0x27af('0x7')],_0x1fd964[_0x27af('0x10')]));}catch(_0x351587){utils[_0x27af('0x1a')](util[_0x27af('0x2')]('[%s][agents][agentcalled]',_0x1fd964[_0x27af('0x4')]),_0x351587);}};exports[_0x27af('0x1b')]=function(_0xcb4b90){try{if(!_['isNil'](agents[_0xcb4b90[_0x27af('0x10')]])){utils[_0x27af('0x12')](util[_0x27af('0x2')]('[%s][agents][agentringnoanswer]',_0xcb4b90[_0x27af('0x4')]),_0xcb4b90);utils[_0x27af('0x1c')](util[_0x27af('0x2')](_0x27af('0x1d'),_0xcb4b90[_0x27af('0x4')],agents[_0xcb4b90[_0x27af('0x10')]][_0x27af('0x7')],_0xcb4b90[_0x27af('0x10')]));agents[_0xcb4b90[_0x27af('0x10')]]['agentringnoanswer']=!![];agents[_0xcb4b90['destuniqueid']]['agentringnoanswerAt']=utils[_0x27af('0x15')]();agents[_0xcb4b90['destuniqueid']][_0x27af('0x16')]=_0x27af('0x1e');agents[_0xcb4b90['destuniqueid']][_0x27af('0x1f')]=_0x27af('0x1e');agents[_0xcb4b90[_0x27af('0x10')]][_0x27af('0x20')]=_0xcb4b90[_0x27af('0x21')]?parseInt(_0xcb4b90[_0x27af('0x21')])/0x3e8:0x0;agents[_0xcb4b90[_0x27af('0x10')]]['talktime']=0x0;unanswered[_0x27af('0x22')](_0xcb4b90[_0x27af('0x10')]);}}catch(_0xadd38e){utils[_0x27af('0x1a')](util[_0x27af('0x2')](_0x27af('0x23'),_0xcb4b90[_0x27af('0x4')]),_0xadd38e);}};exports[_0x27af('0x24')]=function(_0x4406e2){try{_[_0x27af('0x25')](agents,function(_0x205e41,_0x4f4955){if(_0x205e41[_0x27af('0x4')]==_0x4406e2[_0x27af('0x4')]&&!_[_0x27af('0x26')](unanswered,_0x205e41[_0x27af('0x10')])){utils[_0x27af('0x12')](util[_0x27af('0x2')]('[%s][agents][queuecallerabandon]',_0x4406e2['uniqueid']),_0x4406e2);utils[_0x27af('0x1c')](util[_0x27af('0x2')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x4406e2[_0x27af('0x4')],_0x205e41[_0x27af('0x7')],_0x205e41[_0x27af('0x10')]));_0x205e41[_0x27af('0x1b')]=!![];_0x205e41[_0x27af('0x27')]=utils[_0x27af('0x15')]();_0x205e41[_0x27af('0x16')]=_0x27af('0x28');_0x205e41[_0x27af('0x1f')]=_0x27af('0x28');_0x205e41[_0x27af('0x20')]=_0x4406e2['holdtime'];_0x205e41['talktime']=0x0;writeDB(_0x205e41);}});}catch(_0x1de1d0){utils[_0x27af('0x1a')](util['format'](_0x27af('0x29'),_0x4406e2[_0x27af('0x4')]),_0x1de1d0);}};exports['agentconnect']=function(_0x83aa0b){try{if(agents[_0x83aa0b[_0x27af('0x10')]]){utils[_0x27af('0x12')](util[_0x27af('0x2')](_0x27af('0x2a'),_0x83aa0b['uniqueid']),_0x83aa0b);utils[_0x27af('0x1c')](util[_0x27af('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x83aa0b['uniqueid'],agents[_0x83aa0b[_0x27af('0x10')]][_0x27af('0x7')],_0x83aa0b[_0x27af('0x10')]));agents[_0x83aa0b[_0x27af('0x10')]][_0x27af('0x2b')]=utils[_0x27af('0x15')]();agents[_0x83aa0b['destuniqueid']][_0x27af('0xa')]=_0x83aa0b['connectedlinenum'];agents[_0x83aa0b[_0x27af('0x10')]][_0x27af('0x18')]=_0x83aa0b[_0x27af('0x18')];agents[_0x83aa0b[_0x27af('0x10')]][_0x27af('0x20')]=_0x83aa0b['ringtime'];agents[_0x83aa0b[_0x27af('0x10')]][_0x27af('0x16')]=_0x27af('0x2c');_[_0x27af('0x25')](agents,function(_0x10c1be,_0x32b558){if(_0x10c1be[_0x27af('0x10')]!=_0x83aa0b[_0x27af('0x10')]&&_0x10c1be[_0x27af('0x4')]==_0x83aa0b[_0x27af('0x4')]){_0x10c1be[_0x27af('0x2d')]=0x0;_0x10c1be[_0x27af('0x20')]=_0x83aa0b[_0x27af('0x21')];_0x10c1be[_0x27af('0x1b')]=!![];_0x10c1be['agentringnoanswerAt']=utils[_0x27af('0x15')]();_0x10c1be[_0x27af('0x16')]=_0x27af('0x2e');_0x10c1be[_0x27af('0x1f')]='answered_elsewhere';_0x10c1be[_0x27af('0x2f')]=_0x83aa0b['destuniqueid'];_0x10c1be['answeredelsewheremembername']=_0x83aa0b[_0x27af('0x7')];writeDB(_0x10c1be);}});}}catch(_0x3c9c81){utils[_0x27af('0x1a')](util[_0x27af('0x2')](_0x27af('0x2a'),_0x83aa0b[_0x27af('0x4')]),_0x3c9c81);}};exports[_0x27af('0xd')]=function(_0x26eb28){try{if(!_[_0x27af('0x30')](agents[_0x26eb28[_0x27af('0x10')]])){utils[_0x27af('0x12')](util[_0x27af('0x2')]('[%s][agents][agentcomplete]',_0x26eb28[_0x27af('0x4')]),_0x26eb28);utils[_0x27af('0x1c')](util['format']('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x26eb28[_0x27af('0x4')],agents[_0x26eb28[_0x27af('0x10')]][_0x27af('0x7')],_0x26eb28[_0x27af('0x10')]));agents[_0x26eb28[_0x27af('0x10')]]['agentcomplete']=!![];agents[_0x26eb28[_0x27af('0x10')]]['agentcompleteAt']=utils[_0x27af('0x15')]();agents[_0x26eb28[_0x27af('0x10')]][_0x27af('0x2d')]=utils[_0x27af('0x31')](agents[_0x26eb28[_0x27af('0x10')]][_0x27af('0x32')],agents[_0x26eb28[_0x27af('0x10')]]['agentconnectAt']);agents[_0x26eb28['destuniqueid']][_0x27af('0x1f')]=_0x26eb28['reason'];agents[_0x26eb28[_0x27af('0x10')]][_0x27af('0x16')]=_0x27af('0x33');writeDB(agents[_0x26eb28[_0x27af('0x10')]]);}}catch(_0x37f2fa){utils[_0x27af('0x1a')](util[_0x27af('0x2')]('[%s][agents][agentcomplete]',_0x26eb28[_0x27af('0x4')]),_0x37f2fa);}};exports[_0x27af('0x34')]=function(_0x20e180){try{if(!_[_0x27af('0x30')](agents[_0x20e180[_0x27af('0x35')]])){utils['debug'](util[_0x27af('0x2')](_0x27af('0x36'),_0x20e180[_0x27af('0x4')]),_0x20e180);utils['info'](util['format'](_0x27af('0x37'),_0x20e180[_0x27af('0x4')],agents[_0x20e180[_0x27af('0x35')]]['membername'],agents[_0x20e180['transfereruniqueid']][_0x27af('0x4')]));agents[_0x20e180['transfereruniqueid']][_0x27af('0x38')]=!![];agents[_0x20e180[_0x27af('0x35')]][_0x27af('0x39')]=_0x27af('0x3a');agents[_0x20e180[_0x27af('0x35')]][_0x27af('0x3b')]=_0x20e180[_0x27af('0x3c')];agents[_0x20e180[_0x27af('0x35')]][_0x27af('0x3d')]=agents[_0x20e180[_0x27af('0x35')]][_0x27af('0x4')];}}catch(_0x5c02c1){utils[_0x27af('0x1a')](util[_0x27af('0x2')](_0x27af('0x36'),_0x20e180[_0x27af('0x4')]),_0x5c02c1);}};exports[_0x27af('0x3e')]=function(_0x2ad074){try{utils[_0x27af('0x12')](util[_0x27af('0x2')]('[%s][agents][attendedtransfer]',_0x2ad074[_0x27af('0x3f')]),_0x2ad074);if(_0x2ad074['origtransfereruniqueid']==_0x2ad074[_0x27af('0x40')]){if(!_[_0x27af('0x30')](agents[_0x2ad074[_0x27af('0x41')]])){utils['info'](util[_0x27af('0x2')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x2ad074[_0x27af('0x3f')],agents[_0x2ad074[_0x27af('0x41')]][_0x27af('0x7')]));agents[_0x2ad074['secondtransfereruniqueid']][_0x27af('0x38')]=!![];agents[_0x2ad074['secondtransfereruniqueid']][_0x27af('0x39')]='ATTENDED';agents[_0x2ad074[_0x27af('0x41')]][_0x27af('0x3b')]=_0x2ad074[_0x27af('0x42')];agents[_0x2ad074['secondtransfereruniqueid']]['transferuniqueid']=_0x2ad074[_0x27af('0x3f')];}if(_0x2ad074[_0x27af('0x43')]&&agents[_0x2ad074[_0x27af('0x43')]]){agents[_0x2ad074[_0x27af('0x43')]]['agententerreason']=0x1;transfers[_0x2ad074[_0x27af('0x43')]]=_[_0x27af('0x44')](agents[_0x2ad074[_0x27af('0x43')]]);transfers[_0x2ad074[_0x27af('0x43')]][_0x27af('0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