"MACHINERETRYTIME": "Time in minutes before trying to call again a failed contact due to machine",
"AGENTREJECTMAXRETRY": "Maximum number of times a contact is called before considering it closed, when the call failed for agent reject",
"AGENTREJECTRETRYTIME": "Time in minutes before trying to call again a failed contact due to agent reject",
- "MANDATORYDISPOSITIONPAUSEID": "Pause status to set during mandatory disposition"
+ "MANDATORYDISPOSITIONPAUSEID": "Pause status to set during mandatory disposition",
+ "PREVIEW_AUTO_RECALL_ME": "If enabled, the system will automatically generate the Recall Me calls; otherwise, the agent must do it manually"
},
"MUSICONHOLD": "Music On Hold",
"ANNOUNCETOAGENT": "Announce To Agent",
"MANDATORYDISPOSITION": "Mandatory disposition",
"MANDATORYDISPOSITIONPAUSEID": "Mandatory disposition pause status",
"TOOLTIP_SCREENRECORDING_ON": "Screen Recording in progress",
- "TOOLTIP_SCREENRECORDING_OFF": "Screen Recording available"
+ "TOOLTIP_SCREENRECORDING_OFF": "Screen Recording available",
+ "PREVIEW_AUTO_RECALL_ME": "Automate Recall Me calls"
}
}