id: 1,
name: 'Listen&TalkOne',
prefix: 'spy1',
- options: ['b', 'w'],
- description: 'Supervisors can listen to the phone call and can just talk to the agent.',
+ options: ['b', 'w', 'E', 'S'],
+ description: 'The supervisor can listen and talk to the agent. The customer will not listen to the supervisor voice',
}, {
id: 2,
name: 'OnlyListen',
prefix: 'spy2',
- options: ['b', 'o'],
- description: 'Supervisors can just listen to the phone call.',
+ options: ['b', 'o', 'E', 'S'],
+ description: 'The supervisor can only listen the agent channel (neither the agent nor the customer will listen to the supervisor voice)',
}, {
id: 3,
name: 'Listen&TalkBoth',
prefix: 'spy3',
- options: ['B', 'w'],
- description: 'Supervisors can listen to the phone call and talk to both the agent and the customer (3-Way Conference).',
-}];
+ options: ['B', 'w', 'E', 'S'],
+ description: 'The supervisor can listen and talk both to the agent and to the customer, like a pure 3 way conference room',
+}, {
+ id: 4,
+ name: 'OnlyListenBoth',
+ prefix: 'spy4',
+ options: ['B', 'o', 'E', 'S'],
+ description: 'The supervisor can just listen to the phone call',
+}
+];
exports.create = function() {
return db.VoiceChanSpy