Built motion from commit 19a84241.|2.5.34
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 65a3372..590b6f8 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x819b=['serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','stringify','outbound','recordingFormat','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Ticket\x20created!','error','unmanaged','lastevent','toUpperCase','util','./util','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','Subjects','getString','Descriptions','name','Fields','mapValues','keyBy','%s/api/v2/tickets','then','validateEmail','%s/api/v2/agents','remoteUri','info','Agent\x20found!','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Basic\x20%s','apiKey','toString','base64','[HTTP]','GET','map','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','string','idField','custom_fields','push','variable','variableName','customVariable','Variable','stripTrailingSlash'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x819b,0x188));var _0xb819=function(_0x1188a8,_0xc1498d){_0x1188a8=_0x1188a8-0x0;var _0x50c1c1=_0x819b[_0x1188a8];return _0x50c1c1;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0xb819('0x0'));var Redis=require('ioredis');var intUtil=require(_0xb819('0x1'));var config=require('../../../../config/environment');var logger=require(_0xb819('0x2'))(_0xb819('0x3'));config[_0xb819('0x4')]=_[_0xb819('0x5')](config[_0xb819('0x4')],{'host':_0xb819('0x6'),'port':0x18eb});var io=require(_0xb819('0x7'))(new Redis(config[_0xb819('0x4')]));var headers={'Content-Type':_0xb819('0x8'),'Accept':_0xb819('0x8')};function emit(_0x3c3d1d,_0x42cabc,_0x3e5792){io['to'](_0x3c3d1d)[_0xb819('0x9')](_0x42cabc,_0x3e5792);}function getTicket(_0x2843a0,_0x49c674,_0x45ce78,_0x2c89a1,_0x31ddfc){logger['info'](_0xb819('0xa'));var _0x31271a=_[_0xb819('0xb')]({'responder_id':_0x49c674['id'],'requester_id':_0x45ce78['id'],'name':util[_0xb819('0xc')](_0xb819('0xd'),_0x31ddfc['calleridname']),'phone':_0x31ddfc[_0xb819('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x2c89a1[_0xb819('0xf')],_0x31ddfc,'\x20'),'description':intUtil[_0xb819('0x10')](_0x2c89a1[_0xb819('0x11')],_0x31ddfc,'<br>'),'tags':getTags(_0x2c89a1['Tags'],_0xb819('0x12'))},getCustomFields(_0x2c89a1[_0xb819('0x13')],_0x31ddfc));_0x31271a['custom_fields']=_[_0xb819('0x14')](_[_0xb819('0x15')](_0x31271a['custom_fields'],'id'),'value');return request({'uri':util[_0xb819('0xc')](_0xb819('0x16'),_0x2843a0['remoteUri']),'method':'POST','body':_0x31271a})[_0xb819('0x17')](function(_0x188c48){logger['info']('Ticket\x20created!');return _0x188c48;});}function getUser(_0x3c3556,_0x492bdd){if(intUtil[_0xb819('0x18')](_0x492bdd)){return request({'uri':util['format'](_0xb819('0x19'),_0x3c3556[_0xb819('0x1a')]),'qs':{'email':_0x492bdd}})[_0xb819('0x17')](function(_0x540724){if(_0x540724['length']){logger[_0xb819('0x1b')](_0xb819('0x1c'));return _[_0xb819('0x1d')](_0x540724,function(_0x557709){return _0x557709['contact']['email']===_0x492bdd;});}else{logger['info'](_0xb819('0x1e'));return request({'uri':util['format'](_0xb819('0x1f'),_0x3c3556[_0xb819('0x1a')])})[_0xb819('0x17')](function(_0x48fde4){logger[_0xb819('0x1b')](_0xb819('0x20'));return _0x48fde4;});}});}else{logger[_0xb819('0x1b')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xb819('0x1f'),_0x3c3556[_0xb819('0x1a')])})['then'](function(_0x3fcc75){logger[_0xb819('0x1b')](_0xb819('0x20'));return _0x3fcc75;});}}function getEndUser(_0x3b6f7e,_0x253839,_0x524aa9){logger['info'](_0xb819('0x21'),_0x524aa9);return request({'uri':util[_0xb819('0xc')](_0xb819('0x22'),_0x3b6f7e['remoteUri']),'qs':{'phone':_0x524aa9}})['then'](function(_0x1e5166){if(_0x1e5166[_0xb819('0x23')]){logger[_0xb819('0x1b')](_0xb819('0x24'));return _['find'](_0x1e5166,{'phone':_0x524aa9});}else{logger['info'](_0xb819('0x25'));return request({'uri':util[_0xb819('0xc')](_0xb819('0x22'),_0x3b6f7e[_0xb819('0x1a')]),'method':_0xb819('0x26'),'body':{'name':_0x253839,'phone':_0x524aa9}})[_0xb819('0x17')](function(_0x4f82ef){logger[_0xb819('0x1b')]('Enduser\x20created.');return _0x4f82ef;});}});}function getAuth(_0x4e2414){return util[_0xb819('0xc')](_0xb819('0x27'),new Buffer(_0x4e2414[_0xb819('0x28')]+':X')[_0xb819('0x29')](_0xb819('0x2a')));}function request(_0x47c8db){logger['debug'](_0xb819('0x2b'),JSON['stringify'](_0x47c8db));return rp(_[_0xb819('0x5')](_0x47c8db,{'method':_0xb819('0x2c'),'headers':headers,'json':!![]}));}function getTags(_0x27a084,_0x332517){var _0x276b47=[];if(_0x27a084&&_0x27a084[_0xb819('0x23')]>0x0){_0x276b47=_[_0xb819('0x2d')](_0x27a084,_0x332517);}return _0x276b47;}function getCustomFields(_0x13a8eb,_0x174b1f){var _0x4b68e7=[];var _0x1641b2={'custom_fields':[]};if(_0x13a8eb[_0xb819('0x23')]>0x0){_[_0xb819('0x2e')](_0x13a8eb,function(_0x4d805c){if(_[_0xb819('0x2f')](['string',_0xb819('0x30')],_0x4d805c[_0xb819('0x31')])&&_0x4d805c[_0xb819('0x32')]&&!_0x4d805c[_0xb819('0x33')]){_0x1641b2[_0x4d805c[_0xb819('0x32')][_0xb819('0x34')]()]=_0x4d805c[_0xb819('0x35')]['toString']();}else if(_[_0xb819('0x2f')]([_0xb819('0x36'),'picklist'],_0x4d805c['type'])&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c['customField']){_0x1641b2[_0xb819('0x38')][_0xb819('0x39')]({'id':_0x4d805c[_0xb819('0x37')],'value':_0x4d805c[_0xb819('0x35')]['toString']()});}else if(_0x4d805c[_0xb819('0x31')]===_0xb819('0x3a')&&_0x4d805c['variableName']&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c[_0xb819('0x33')]){_0x174b1f[_0x4d805c[_0xb819('0x3b')]]&&_0x1641b2[_0xb819('0x38')][_0xb819('0x39')]({'id':_0x4d805c[_0xb819('0x37')],'value':_0x174b1f[_0x4d805c[_0xb819('0x3b')]][_0xb819('0x29')]()});}else if(_0x4d805c[_0xb819('0x31')]===_0xb819('0x3c')&&_0x4d805c[_0xb819('0x3d')]&&_0x4d805c[_0xb819('0x3d')][_0xb819('0x12')]&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c[_0xb819('0x33')]){_0x174b1f[_0x4d805c[_0xb819('0x3d')]['name'][_0xb819('0x34')]()]&&_0x1641b2[_0xb819('0x38')]['push']({'id':_0x4d805c[_0xb819('0x37')],'value':_0x174b1f[_0x4d805c['Variable'][_0xb819('0x12')][_0xb819('0x34')]()][_0xb819('0x29')]()});}});}return _0x1641b2;}exports['queue']=function(_0x4bce3a,_0x4196ed,_0x2eb871,_0x495dd3,_0x49e228,_0x80cafd){var _0x27f426,_0x4d93cd;_0x80cafd[_0xb819('0x1a')]=intUtil[_0xb819('0x3e')](_0x80cafd[_0xb819('0x1a')]);_0x80cafd[_0xb819('0x3f')]=intUtil[_0xb819('0x3e')](_0x80cafd[_0xb819('0x3f')]);if(_0x49e228&&_0x49e228[_0xb819('0x40')]){logger[_0xb819('0x1b')](_0xb819('0x41'),_0xb819('0x42'));_0x4196ed[_0xb819('0x43')]=util['format'](_0xb819('0x44'),_0x80cafd[_0xb819('0x3f')],_0x4196ed[_0xb819('0x45')],md5(_0x4196ed[_0xb819('0x45')]));}else{_0x4196ed['recordingURL']='';}headers[_0xb819('0x46')]=getAuth(_0x80cafd);return getUser(_0x80cafd,_0x495dd3[_0xb819('0x47')])[_0xb819('0x17')](function(_0x5caf71){_0x27f426=_0x5caf71;logger[_0xb819('0x1b')]('The\x20User\x20ID\x20is:',_0x27f426['id']);return getEndUser(_0x80cafd,_0x4196ed[_0xb819('0x48')],_0x4196ed[_0xb819('0xe')]);})[_0xb819('0x17')](function(_0x156a04){_0x4d93cd=_0x156a04;logger['info'](_0xb819('0x49'),_0x4d93cd['id']);return getTicket(_0x80cafd,_0x27f426,_0x4d93cd,_0x2eb871,_0x4196ed);})['then'](function(_0x20bf41){if(_0x20bf41&&_0x20bf41['id']){logger[_0xb819('0x1b')]('Ticket\x20created!');logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x20bf41['id']);logger['info']('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xb819('0xc')](_0xb819('0x4b'),_0x495dd3[_0xb819('0x12')]),_0xb819('0x4c'),{'uri':util['format'](_0xb819('0x4d'),_0x80cafd[_0xb819('0x1a')],_0x20bf41['id'])});}})[_0xb819('0x4e')](function(_0x306347){logger['error'](_0xb819('0x41'),JSON[_0xb819('0x4f')](_0x306347));});};exports[_0xb819('0x50')]=function(_0x55a7f7,_0x13ac18,_0x1c86d6,_0x307955,_0x4ab9af,_0x8b7d22,_0x3a131f){var _0x2d5290,_0x5a578d;_0x8b7d22[_0xb819('0x1a')]=intUtil[_0xb819('0x3e')](_0x8b7d22[_0xb819('0x1a')]);_0x8b7d22[_0xb819('0x3f')]=intUtil[_0xb819('0x3e')](_0x8b7d22[_0xb819('0x3f')]);if(_0x3a131f&&_0x3a131f['recordingFormat']&&_0x3a131f[_0xb819('0x51')]!=='none'){logger['info'](_0xb819('0x52'),'Recording\x20is\x20enabled!');_0x13ac18[_0xb819('0x43')]=util['format'](_0xb819('0x44'),_0x8b7d22['serverUrl'],_0x13ac18['uniqueid'],md5(_0x13ac18[_0xb819('0x45')]));}headers[_0xb819('0x46')]=getAuth(_0x8b7d22);return getUser(_0x8b7d22,_0x307955[_0xb819('0x47')])[_0xb819('0x17')](function(_0x483982){_0x2d5290=_0x483982;logger[_0xb819('0x1b')](_0xb819('0x53'),_0x2d5290['id']);return getEndUser(_0x8b7d22,_0x13ac18[_0xb819('0x54')],_0x13ac18[_0xb819('0x55')]);})[_0xb819('0x17')](function(_0x36b2c4){_0x5a578d=_0x36b2c4;logger[_0xb819('0x1b')](_0xb819('0x49'),_0x5a578d['id']);return getTicket(_0x8b7d22,_0x2d5290,_0x5a578d,_0x1c86d6,_0x13ac18);})[_0xb819('0x17')](function(_0x32bde2){if(_0x32bde2&&_0x32bde2['id']){logger[_0xb819('0x1b')](_0xb819('0x56'));logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x32bde2['id']);logger[_0xb819('0x1b')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xb819('0x4b'),_0x307955[_0xb819('0x12')]),'trigger:browser:url',{'uri':util[_0xb819('0xc')]('%s/helpdesk/tickets/%d',_0x8b7d22['remoteUri'],_0x32bde2['id'])});}})[_0xb819('0x4e')](function(_0x4cd0e0){logger[_0xb819('0x57')](_0xb819('0x52'),JSON[_0xb819('0x4f')](_0x4cd0e0));});};exports[_0xb819('0x58')]=function(_0x24ae4c,_0x369f1d,_0x2943e8,_0x4d219d,_0x31f972,_0x2ad59d){var _0x1b0b98,_0x3ac3d7;_0x2ad59d[_0xb819('0x1a')]=intUtil['stripTrailingSlash'](_0x2ad59d['remoteUri']);_0x2ad59d[_0xb819('0x3f')]=intUtil['stripTrailingSlash'](_0x2ad59d[_0xb819('0x3f')]);if(_0x31f972&&_0x31f972['monitor_format']){logger[_0xb819('0x1b')]('['+_0x369f1d[_0xb819('0x59')][_0xb819('0x5a')]()+']',_0xb819('0x42'));_0x369f1d[_0xb819('0x43')]=util[_0xb819('0xc')](_0xb819('0x44'),_0x2ad59d[_0xb819('0x3f')],_0x369f1d['uniqueid'],md5(_0x369f1d[_0xb819('0x45')]));}else{_0x369f1d[_0xb819('0x43')]='';}headers['Authorization']=getAuth(_0x2ad59d);return getUser(_0x2ad59d,'')[_0xb819('0x17')](function(_0x4ed017){_0x1b0b98=_0x4ed017;logger[_0xb819('0x1b')]('The\x20User\x20ID\x20is:',_0x1b0b98['id']);return getEndUser(_0x2ad59d,_0x369f1d[_0xb819('0x48')],_0x369f1d[_0xb819('0xe')]);})[_0xb819('0x17')](function(_0x457079){_0x3ac3d7=_0x457079;logger[_0xb819('0x1b')](_0xb819('0x49'),_0x3ac3d7['id']);return getTicket(_0x2ad59d,_0x1b0b98,_0x3ac3d7,_0x2943e8,_0x369f1d);})[_0xb819('0x17')](function(_0x45f3dd){if(_0x45f3dd){logger[_0xb819('0x1b')](_0xb819('0x56'));logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x45f3dd['id']);}})[_0xb819('0x4e')](function(_0x1a2ed8){logger[_0xb819('0x57')]('['+_0x369f1d[_0xb819('0x59')][_0xb819('0x5a')]()+']',JSON['stringify'](_0x1a2ed8));});};
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+var _0x70f6=['mapValues','value','%s/api/v2/tickets','remoteUri','POST','then','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Basic\x20%s','apiKey','toString','base64','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','variable','variableName','push','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20User\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','error','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','trigger:browser:url','catch','unmanaged','lastevent','toUpperCase','The\x20Enduser\x20ID\x20is:','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','info','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','custom_fields'];(function(_0x3d4876,_0x366386){var _0x58ca9d=function(_0x5bd045){while(--_0x5bd045){_0x3d4876['push'](_0x3d4876['shift']());}};_0x58ca9d(++_0x366386);}(_0x70f6,0x101));var _0x670f=function(_0x4f32de,_0x5bd4a){_0x4f32de=_0x4f32de-0x0;var _0x149821=_0x70f6[_0x4f32de];return _0x149821;};'use strict';var _=require('lodash');var rp=require(_0x670f('0x0'));var md5=require(_0x670f('0x1'));var util=require(_0x670f('0x2'));var Redis=require(_0x670f('0x3'));var intUtil=require(_0x670f('0x4'));var config=require(_0x670f('0x5'));var logger=require(_0x670f('0x6'))(_0x670f('0x7'));config['redis']=_['defaults'](config[_0x670f('0x8')],{'host':_0x670f('0x9'),'port':0x18eb});var io=require(_0x670f('0xa'))(new Redis(config[_0x670f('0x8')]));var headers={'Content-Type':'application/json','Accept':_0x670f('0xb')};function emit(_0x54d67c,_0x5cafc8,_0x16cafd){io['to'](_0x54d67c)['emit'](_0x5cafc8,_0x16cafd);}function getTicket(_0x81f4ed,_0x80b44f,_0x4964dc,_0x568e14,_0x11f668){logger[_0x670f('0xc')]('Creating\x20new\x20ticket...');var _0x49d9f0=_[_0x670f('0xd')]({'responder_id':_0x80b44f['id'],'requester_id':_0x4964dc['id'],'name':util[_0x670f('0xe')](_0x670f('0xf'),_0x11f668[_0x670f('0x10')]),'phone':_0x11f668[_0x670f('0x11')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x568e14['Subjects'],_0x11f668,'\x20'),'description':intUtil[_0x670f('0x12')](_0x568e14[_0x670f('0x13')],_0x11f668,_0x670f('0x14')),'tags':getTags(_0x568e14[_0x670f('0x15')],_0x670f('0x16'))},getCustomFields(_0x568e14[_0x670f('0x17')],_0x11f668));_0x49d9f0[_0x670f('0x18')]=_[_0x670f('0x19')](_['keyBy'](_0x49d9f0[_0x670f('0x18')],'id'),_0x670f('0x1a'));return request({'uri':util[_0x670f('0xe')](_0x670f('0x1b'),_0x81f4ed[_0x670f('0x1c')]),'method':_0x670f('0x1d'),'body':_0x49d9f0})[_0x670f('0x1e')](function(_0x3f512e){logger[_0x670f('0xc')]('Ticket\x20created!');return _0x3f512e;});}function getUser(_0x2f12cc,_0x34cf89){if(intUtil[_0x670f('0x1f')](_0x34cf89)){return request({'uri':util[_0x670f('0xe')](_0x670f('0x20'),_0x2f12cc[_0x670f('0x1c')]),'qs':{'email':_0x34cf89}})['then'](function(_0x320e4e){if(_0x320e4e[_0x670f('0x21')]){logger['info'](_0x670f('0x22'));return _[_0x670f('0x23')](_0x320e4e,function(_0x472603){return _0x472603[_0x670f('0x24')][_0x670f('0x25')]===_0x34cf89;});}else{logger['info'](_0x670f('0x26'));return request({'uri':util[_0x670f('0xe')](_0x670f('0x27'),_0x2f12cc['remoteUri'])})[_0x670f('0x1e')](function(_0x5ac16e){logger[_0x670f('0xc')](_0x670f('0x28'));return _0x5ac16e;});}});}else{logger['info'](_0x670f('0x29'));return request({'uri':util[_0x670f('0xe')](_0x670f('0x27'),_0x2f12cc[_0x670f('0x1c')])})[_0x670f('0x1e')](function(_0x25085e){logger[_0x670f('0xc')]('Admin\x20account\x20selected.');return _0x25085e;});}}function getEndUser(_0x49c5f9,_0x2e5dcb,_0x20a022){logger[_0x670f('0xc')](_0x670f('0x2a'),_0x20a022);return request({'uri':util[_0x670f('0xe')](_0x670f('0x2b'),_0x49c5f9['remoteUri']),'qs':{'phone':_0x20a022}})[_0x670f('0x1e')](function(_0x176d87){if(_0x176d87[_0x670f('0x21')]){logger[_0x670f('0xc')](_0x670f('0x2c'));return _[_0x670f('0x23')](_0x176d87,{'phone':_0x20a022});}else{logger[_0x670f('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x670f('0xe')](_0x670f('0x2b'),_0x49c5f9[_0x670f('0x1c')]),'method':_0x670f('0x1d'),'body':{'name':_0x2e5dcb,'phone':_0x20a022}})[_0x670f('0x1e')](function(_0x177216){logger[_0x670f('0xc')]('Enduser\x20created.');return _0x177216;});}});}function getAuth(_0x3bc88e){return util['format'](_0x670f('0x2d'),new Buffer(_0x3bc88e[_0x670f('0x2e')]+':X')[_0x670f('0x2f')](_0x670f('0x30')));}function request(_0x3342f3){logger['debug']('[HTTP]',JSON[_0x670f('0x31')](_0x3342f3));return rp(_[_0x670f('0x32')](_0x3342f3,{'method':_0x670f('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x481e4b,_0x3ec580){var _0x3b9304=[];if(_0x481e4b&&_0x481e4b[_0x670f('0x21')]>0x0){_0x3b9304=_[_0x670f('0x34')](_0x481e4b,_0x3ec580);}return _0x3b9304;}function getCustomFields(_0x49b85b,_0x4d6dbb){var _0x56ce28=[];var _0x3562be={'custom_fields':[]};if(_0x49b85b['length']>0x0){_[_0x670f('0x35')](_0x49b85b,function(_0x3af5a5){if(_[_0x670f('0x36')]([_0x670f('0x37'),_0x670f('0x38')],_0x3af5a5[_0x670f('0x39')])&&_0x3af5a5[_0x670f('0x3a')]&&!_0x3af5a5[_0x670f('0x3b')]){_0x3562be[_0x3af5a5['nameField'][_0x670f('0x3c')]()]=_0x3af5a5[_0x670f('0x3d')]['toString']();}else if(_['includes']([_0x670f('0x37'),'picklist'],_0x3af5a5[_0x670f('0x39')])&&_0x3af5a5[_0x670f('0x3e')]&&_0x3af5a5['customField']){_0x3562be['custom_fields']['push']({'id':_0x3af5a5[_0x670f('0x3e')],'value':_0x3af5a5[_0x670f('0x3d')]['toString']()});}else if(_0x3af5a5[_0x670f('0x39')]===_0x670f('0x3f')&&_0x3af5a5[_0x670f('0x40')]&&_0x3af5a5[_0x670f('0x3e')]&&_0x3af5a5[_0x670f('0x3b')]){_0x4d6dbb[_0x3af5a5['variableName']]&&_0x3562be[_0x670f('0x18')][_0x670f('0x41')]({'id':_0x3af5a5[_0x670f('0x3e')],'value':_0x4d6dbb[_0x3af5a5['variableName']][_0x670f('0x2f')]()});}else if(_0x3af5a5['type']===_0x670f('0x42')&&_0x3af5a5[_0x670f('0x43')]&&_0x3af5a5['Variable'][_0x670f('0x16')]&&_0x3af5a5[_0x670f('0x3e')]&&_0x3af5a5['customField']){_0x4d6dbb[_0x3af5a5[_0x670f('0x43')][_0x670f('0x16')][_0x670f('0x3c')]()]&&_0x3562be[_0x670f('0x18')][_0x670f('0x41')]({'id':_0x3af5a5[_0x670f('0x3e')],'value':_0x4d6dbb[_0x3af5a5[_0x670f('0x43')]['name']['toLowerCase']()][_0x670f('0x2f')]()});}});}return _0x3562be;}exports[_0x670f('0x44')]=function(_0x29c660,_0x1a0fed,_0x5f42f0,_0x4e45b9,_0x230975,_0x4f19ff){var _0x4bdd2f,_0x2d7553;_0x4f19ff[_0x670f('0x1c')]=intUtil[_0x670f('0x45')](_0x4f19ff[_0x670f('0x1c')]);_0x4f19ff[_0x670f('0x46')]=intUtil[_0x670f('0x45')](_0x4f19ff[_0x670f('0x46')]);if(_0x230975&&_0x230975[_0x670f('0x47')]){logger[_0x670f('0xc')](_0x670f('0x48'),'Recording\x20is\x20enabled!');_0x1a0fed['recordingURL']=util['format'](_0x670f('0x49'),_0x4f19ff[_0x670f('0x46')],_0x1a0fed['uniqueid'],md5(_0x1a0fed[_0x670f('0x4a')]));}else{_0x1a0fed[_0x670f('0x4b')]='';}headers[_0x670f('0x4c')]=getAuth(_0x4f19ff);return getUser(_0x4f19ff,_0x4e45b9['email'])['then'](function(_0x1f785a){_0x4bdd2f=_0x1f785a;logger['info'](_0x670f('0x4d'),_0x4bdd2f['id']);return getEndUser(_0x4f19ff,_0x1a0fed[_0x670f('0x10')],_0x1a0fed[_0x670f('0x11')]);})[_0x670f('0x1e')](function(_0x3e1088){_0x2d7553=_0x3e1088;logger['info']('The\x20Enduser\x20ID\x20is:',_0x2d7553['id']);return getTicket(_0x4f19ff,_0x4bdd2f,_0x2d7553,_0x5f42f0,_0x1a0fed);})[_0x670f('0x1e')](function(_0x5a4147){if(_0x5a4147&&_0x5a4147['id']){logger[_0x670f('0xc')](_0x670f('0x4e'));logger[_0x670f('0xc')](_0x670f('0x4f'),_0x5a4147['id']);logger[_0x670f('0xc')](_0x670f('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x670f('0xe')](_0x670f('0x50'),_0x4e45b9[_0x670f('0x16')]),'trigger:browser:url',{'uri':util[_0x670f('0xe')](_0x670f('0x51'),_0x4f19ff['remoteUri'],_0x5a4147['id'])});}})['catch'](function(_0x264d3c){logger[_0x670f('0x52')]('[QUEUE]',JSON[_0x670f('0x31')](_0x264d3c));});};exports['outbound']=function(_0x1349e9,_0x3c40b9,_0x3ddaea,_0x5bf1d8,_0x4fda2c,_0x2697c7,_0xc49b21){var _0x2af036,_0x34b7bd;_0x2697c7['remoteUri']=intUtil[_0x670f('0x45')](_0x2697c7[_0x670f('0x1c')]);_0x2697c7['serverUrl']=intUtil['stripTrailingSlash'](_0x2697c7[_0x670f('0x46')]);if(_0xc49b21&&_0xc49b21[_0x670f('0x53')]&&_0xc49b21[_0x670f('0x53')]!==_0x670f('0x54')){logger[_0x670f('0xc')](_0x670f('0x55'),_0x670f('0x56'));_0x3c40b9[_0x670f('0x4b')]=util[_0x670f('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2697c7[_0x670f('0x46')],_0x3c40b9[_0x670f('0x4a')],md5(_0x3c40b9[_0x670f('0x4a')]));}headers[_0x670f('0x4c')]=getAuth(_0x2697c7);return getUser(_0x2697c7,_0x5bf1d8[_0x670f('0x25')])[_0x670f('0x1e')](function(_0x57a14a){_0x2af036=_0x57a14a;logger[_0x670f('0xc')]('The\x20User\x20ID\x20is:',_0x2af036['id']);return getEndUser(_0x2697c7,_0x3c40b9[_0x670f('0x57')],_0x3c40b9['destcalleridnum']);})['then'](function(_0x9c0ef3){_0x34b7bd=_0x9c0ef3;logger[_0x670f('0xc')]('The\x20Enduser\x20ID\x20is:',_0x34b7bd['id']);return getTicket(_0x2697c7,_0x2af036,_0x34b7bd,_0x3ddaea,_0x3c40b9);})['then'](function(_0x177be9){if(_0x177be9&&_0x177be9['id']){logger[_0x670f('0xc')]('Ticket\x20created!');logger['info'](_0x670f('0x4f'),_0x177be9['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x670f('0x50'),_0x5bf1d8[_0x670f('0x16')]),_0x670f('0x58'),{'uri':util[_0x670f('0xe')](_0x670f('0x51'),_0x2697c7[_0x670f('0x1c')],_0x177be9['id'])});}})[_0x670f('0x59')](function(_0x5ce1be){logger[_0x670f('0x52')](_0x670f('0x55'),JSON[_0x670f('0x31')](_0x5ce1be));});};exports[_0x670f('0x5a')]=function(_0xda01ef,_0x59e0ad,_0x4a603a,_0x3eb088,_0x39d926,_0xb8cdef){var _0xfd0440,_0x435e1b;_0xb8cdef[_0x670f('0x1c')]=intUtil[_0x670f('0x45')](_0xb8cdef['remoteUri']);_0xb8cdef[_0x670f('0x46')]=intUtil[_0x670f('0x45')](_0xb8cdef[_0x670f('0x46')]);if(_0x39d926&&_0x39d926[_0x670f('0x47')]){logger[_0x670f('0xc')]('['+_0x59e0ad[_0x670f('0x5b')][_0x670f('0x5c')]()+']',_0x670f('0x56'));_0x59e0ad[_0x670f('0x4b')]=util[_0x670f('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xb8cdef['serverUrl'],_0x59e0ad[_0x670f('0x4a')],md5(_0x59e0ad[_0x670f('0x4a')]));}else{_0x59e0ad[_0x670f('0x4b')]='';}headers[_0x670f('0x4c')]=getAuth(_0xb8cdef);return getUser(_0xb8cdef,'')[_0x670f('0x1e')](function(_0x51de89){_0xfd0440=_0x51de89;logger['info'](_0x670f('0x4d'),_0xfd0440['id']);return getEndUser(_0xb8cdef,_0x59e0ad[_0x670f('0x10')],_0x59e0ad[_0x670f('0x11')]);})[_0x670f('0x1e')](function(_0x40007b){_0x435e1b=_0x40007b;logger[_0x670f('0xc')](_0x670f('0x5d'),_0x435e1b['id']);return getTicket(_0xb8cdef,_0xfd0440,_0x435e1b,_0x4a603a,_0x59e0ad);})[_0x670f('0x1e')](function(_0x3c5c09){if(_0x3c5c09){logger['info'](_0x670f('0x4e'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x3c5c09['id']);}})['catch'](function(_0x4c9e45){logger[_0x670f('0x52')]('['+_0x59e0ad[_0x670f('0x5b')]['toUpperCase']()+']',JSON['stringify'](_0x4c9e45));});};
\ No newline at end of file