Built motion from commit 639a1a7f.|2.6.19
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
index 53ef618..457360e 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x752f=['emit','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','email','destcalleridnum','callDirection','queue','unmanaged','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','GET','then','result','length','adminId','sys_id','info','catch','toUpperCase','message','],\x20getUser\x20input\x20crm','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','error',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','System','sys_user?sysparm_query=phone%3D','],\x20createEndUser\x20crm','includes','string','type','nameField','toLowerCase','toString','picklist','customField','idField','content','variable','variableName','customVariable','Variable','name','outbound','endUserId','POST','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','ticketNumber','push','forEach','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','format','user:%s'];(function(_0x26d228,_0x3213b8){var _0x4a663a=function(_0xa23f3e){while(--_0xa23f3e){_0x26d228['push'](_0x26d228['shift']());}};_0x4a663a(++_0x3213b8);}(_0x752f,0x152));var _0xf752=function(_0x5ab934,_0x2a3f34){_0x5ab934=_0x5ab934-0x0;var _0x417750=_0x752f[_0x5ab934];return _0x417750;};'use strict';var _=require(_0xf752('0x0'));var Promise=require(_0xf752('0x1'));var rp=require(_0xf752('0x2'));var util=require('util');var md5=require('md5');var Redis=require(_0xf752('0x3'));var intUtil=require(_0xf752('0x4'));var config=require(_0xf752('0x5'));var logger=require(_0xf752('0x6'))('servicenow');config[_0xf752('0x7')]=_[_0xf752('0x8')](config[_0xf752('0x7')],{'host':_0xf752('0x9'),'port':0x18eb});var io=require(_0xf752('0xa'))(new Redis(config[_0xf752('0x7')]));function getAdminUser(_0x21d520,_0x19d146,_0x434de3,_0x141c92,_0x764d5,_0x1d59a4){return new Promise(function(_0x458b66,_0x471d1d){var _0x15def7={'method':_0xf752('0xb'),'uri':_0x141c92+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x764d5+'&'+_0x1d59a4,'auth':_0x19d146,'json':!![]};return rp(_0x15def7)[_0xf752('0xc')](function(_0x5a8dd1){if(_0x5a8dd1[_0xf752('0xd')][_0xf752('0xe')]>0x0){_0x434de3[_0xf752('0xf')]=_0x5a8dd1[_0xf752('0xd')][0x0][_0xf752('0x10')];}logger[_0xf752('0x11')]('['+[_0x21d520['toUpperCase']()]+'],\x20getAdminUser\x20crm',_0x434de3);_0x458b66(_0x434de3);})[_0xf752('0x12')](function(_0x56ab08){logger['error']('['+[_0x21d520[_0xf752('0x13')]()]+']',_0x56ab08[_0xf752('0x14')]);_0x471d1d(_0x56ab08[_0xf752('0x14')]);});});}function getUser(_0x143f7f,_0x413e0b,_0x74b713,_0x208d53,_0x3612d5){return function(_0x5e05d5){logger[_0xf752('0x11')]('['+[_0x143f7f[_0xf752('0x13')]()]+_0xf752('0x15'),_0x5e05d5);return new Promise(function(_0x3cc66c,_0x444b0f){if(intUtil['validateEmail'](_0x5e05d5[_0xf752('0x16')])){var _0x58b7e0={'method':_0xf752('0xb'),'uri':_0x74b713+_0xf752('0x17')+_0x5e05d5['userEmail']+'&'+_0x208d53+'&'+_0x3612d5,'auth':_0x413e0b,'json':!![]};logger[_0xf752('0x11')]('['+[_0x143f7f[_0xf752('0x13')]()]+_0xf752('0x18'),_0x58b7e0);return rp(_0x58b7e0)[_0xf752('0xc')](function(_0x5c96e4){logger[_0xf752('0x11')]('['+[_0x143f7f[_0xf752('0x13')]()]+_0xf752('0x19'),_0x5c96e4);if(_0x5c96e4[_0xf752('0xd')][_0xf752('0xe')]>0x0&&String(_0x5c96e4[_0xf752('0xd')][0x0][_0xf752('0x1a')])===_0xf752('0x1b')){_0x5e05d5[_0xf752('0x1c')]=_0x5c96e4[_0xf752('0xd')][0x0][_0xf752('0x10')];}else{_0x5e05d5[_0xf752('0x1c')]=_0x5e05d5[_0xf752('0xf')];_0x5e05d5[_0xf752('0x16')]=_0x5e05d5['adminEmail'];}logger[_0xf752('0x11')]('['+[_0x143f7f[_0xf752('0x13')]()]+'],\x20getUser\x20crm',_0x5e05d5);_0x3cc66c(_0x5e05d5);})[_0xf752('0x12')](function(_0x13da4a){logger[_0xf752('0x1d')]('['+[_0x143f7f['toUpperCase']()]+']',_0x13da4a['message']);_0x444b0f(_0x13da4a[_0xf752('0x14')]);});}else{logger['info']('['+[_0x143f7f[_0xf752('0x13')]()]+_0xf752('0x1e'));_0x5e05d5[_0xf752('0x1c')]=_0x5e05d5[_0xf752('0xf')];_0x5e05d5[_0xf752('0x16')]=_0x5e05d5['adminEmail'];_0x3cc66c(_0x5e05d5);}});};}function createEndUser(_0xc72a47,_0x185075,_0x4ae405,_0x4d0e39,_0x13cb58){logger[_0xf752('0x11')]('['+[_0xc72a47[_0xf752('0x13')]()]+_0xf752('0x1f'),_0x4ae405);return new Promise(function(_0x146e7b,_0x5bf9a5){var _0x951e1c={'method':'POST','uri':_0x4d0e39+'sys_user?'+_0x13cb58,'body':{'user_name':_0x4ae405['endUserNumber'],'roles':'user','first_name':_0x4ae405[_0xf752('0x20')],'active':_0xf752('0x1b'),'date_format':_0xf752('0x21'),'phone':_0x4ae405[_0xf752('0x20')]},'auth':_0x185075,'json':!![]};return rp(_0x951e1c)[_0xf752('0xc')](function(_0x2b3e30){logger[_0xf752('0x11')]('['+[_0xc72a47['toUpperCase']()]+'],\x20EndUser\x20schema',_0x2b3e30['result']);_0x4ae405['endUserId']=_0x2b3e30[_0xf752('0xd')]['sys_id'];_0x146e7b(_0x4ae405);})[_0xf752('0x12')](function(_0x4fe619){logger['error']('['+[_0xc72a47['toUpperCase']()]+']',_0x4fe619[_0xf752('0x14')]);_0x5bf9a5(_0x4fe619[_0xf752('0x14')]);});});}function getEndUser(_0x25cbed,_0x4d2b60,_0x599f01,_0x1b2f69,_0x37c8f0){return function(_0x3aa7cc){logger['info']('['+[_0x25cbed[_0xf752('0x13')]()]+'],\x20getEndUser\x20input\x20crm',_0x3aa7cc);return new Promise(function(_0x10cee6,_0x5634aa){var _0x5dfd61={'method':'GET','uri':_0x599f01+_0xf752('0x22')+_0x3aa7cc['endUserNumber']+'&'+_0x1b2f69+'&'+_0x37c8f0,'auth':_0x4d2b60,'json':!![]};return rp(_0x5dfd61)['then'](function(_0x209191){if(_0x209191['result'][_0xf752('0xe')]>0x0){_0x3aa7cc['endUserId']=_0x209191[_0xf752('0xd')][0x0]['sys_id'];logger[_0xf752('0x11')]('['+[_0x25cbed[_0xf752('0x13')]()]+'],\x20getEndUser\x20crm',_0x3aa7cc);_0x10cee6(_0x3aa7cc);}else{return createEndUser(_0x25cbed,_0x4d2b60,_0x3aa7cc,_0x599f01,_0x1b2f69)[_0xf752('0xc')](function(_0x15735d){logger[_0xf752('0x11')]('['+[_0x25cbed['toUpperCase']()]+_0xf752('0x23'),_0x15735d);_0x10cee6(_0x15735d);});}})[_0xf752('0x12')](function(_0x1ec8b8){logger[_0xf752('0x1d')]('['+[_0x25cbed[_0xf752('0x13')]()]+']',_0x1ec8b8['message']);_0x5634aa(_0x1ec8b8['message']);});});};}function getCustomFields(_0x1e801a,_0x52e9ae){var _0x4c23b9={};if(_0x1e801a[_0xf752('0xe')]>0x0){_['forEach'](_0x1e801a,function(_0x504805){if(_[_0xf752('0x24')]([_0xf752('0x25'),'picklist'],_0x504805[_0xf752('0x26')])&&_0x504805[_0xf752('0x27')]&&!_0x504805['customField']){_0x4c23b9[_0x504805['nameField'][_0xf752('0x28')]()]=_0x504805['content'][_0xf752('0x29')]();}else if(_[_0xf752('0x24')]([_0xf752('0x25'),_0xf752('0x2a')],_0x504805[_0xf752('0x26')])&&_0x504805['idField']&&_0x504805[_0xf752('0x2b')]){_0x4c23b9[_0x504805[_0xf752('0x2c')][_0xf752('0x28')]()]=_0x504805[_0xf752('0x2d')][_0xf752('0x29')]();}else if(_0x504805[_0xf752('0x26')]===_0xf752('0x2e')&&_0x504805[_0xf752('0x2f')]&&_0x504805[_0xf752('0x2c')]&&_0x504805[_0xf752('0x2b')]){_0x4c23b9[_0x504805['idField'][_0xf752('0x28')]()]=_0x52e9ae[_0x504805[_0xf752('0x2f')]]['toString']();}else if(_0x504805[_0xf752('0x26')]===_0xf752('0x30')&&_0x504805[_0xf752('0x31')]&&_0x504805['Variable'][_0xf752('0x32')]&&_0x504805['idField']&&_0x504805[_0xf752('0x2b')]){_0x4c23b9[_0x504805[_0xf752('0x2c')][_0xf752('0x28')]()]=_0x52e9ae[_0x504805[_0xf752('0x31')][_0xf752('0x32')][_0xf752('0x28')]()]['toString']();}});}return _0x4c23b9;}function getTicket(_0x2dc3d2,_0x50ff8c,_0x273747,_0x2b46e4,_0x5cf1e2,_0x3a9f0f){return function(_0x3159a3){logger['info']('['+[_0x2dc3d2['toUpperCase']()]+']\x20getTicket\x20input\x20crm',_0x3159a3);return new Promise(function(_0x588ac9,_0x59bc30){var _0x3a8244=_0x2dc3d2[_0xf752('0x28')]()===_0xf752('0x33')?_0x3159a3[_0xf752('0x1c')]:_0x3159a3[_0xf752('0x34')];var _0x3a6928={'method':_0xf752('0x35'),'uri':_0x273747+'incident'+'?'+_0x3a9f0f,'body':Object[_0xf752('0x36')]({},{'active':'true','caller_id':_0x3a8244,'assigned_to':_0x3159a3['userId'],'short_description':intUtil[_0xf752('0x37')](_0x2b46e4[_0xf752('0x38')],_0x5cf1e2,'\x20'),'description':intUtil[_0xf752('0x37')](_0x2b46e4[_0xf752('0x39')],_0x5cf1e2,'\x0a')},getCustomFields(_0x2b46e4[_0xf752('0x3a')],_0x5cf1e2)),'auth':_0x50ff8c,'json':!![]};return rp(_0x3a6928)['then'](function(_0x1445f3){logger[_0xf752('0x11')]('['+[_0x2dc3d2['toUpperCase']()]+_0xf752('0x3b'),_0x1445f3['result']);_0x3159a3[_0xf752('0x3c')]=_0x1445f3[_0xf752('0xd')][_0xf752('0x10')];_0x3159a3['ticketNumber']=_0x1445f3['result']['number'];logger[_0xf752('0x11')]('['+[_0x2dc3d2[_0xf752('0x13')]()]+_0xf752('0x3d'),_0x3159a3);_0x588ac9(_0x3159a3);})[_0xf752('0x12')](function(_0x1e87b2){logger[_0xf752('0x1d')]('['+[_0x2dc3d2[_0xf752('0x13')]()]+']',_0x1e87b2[_0xf752('0x14')]);_0x59bc30(_0x1e87b2[_0xf752('0x14')]);});});};}function createRemoteTag(_0x71133a,_0x37b87e,_0x26e1b9,_0x4251ca){return new Promise(function(_0x55182f,_0x459914){var _0xf857a={'method':_0xf752('0x35'),'uri':_0x26e1b9+_0xf752('0x3e')+'?'+_0x4251ca,'body':{'short_description':_0x71133a,'global':!![],'active':!![],'name':_0x71133a},'auth':_0x37b87e,'json':!![]};return rp(_0xf857a)[_0xf752('0xc')](function(_0x265f6b){var _0x3aa752=_0x265f6b['result']['sys_id'];_0x55182f(_0x3aa752);});});}function getRemoteTag(_0x8f2a46,_0x852006,_0x56dda4,_0x58aba3,_0x3a066a){return new Promise(function(_0x43afe8,_0x32aa32){var _0xeb8983={'method':_0xf752('0xb'),'uri':_0x56dda4+_0xf752('0x3e')+_0xf752('0x3f')+_0x8f2a46+'&'+_0x58aba3,'auth':_0x852006,'json':!![]};return rp(_0xeb8983)[_0xf752('0xc')](function(_0x2a3e7b){if(_0x2a3e7b[_0xf752('0xd')][_0xf752('0xe')]>0x0){var _0x5dbbe8=_0x2a3e7b[_0xf752('0xd')][0x0][_0xf752('0x10')];_0x43afe8(_0x5dbbe8);}else{return createRemoteTag(_0x8f2a46,_0x852006,_0x56dda4,_0x58aba3)[_0xf752('0xc')](function(_0x5e06ca){_0x43afe8(_0x5e06ca);});}});});}function assignTagToIncident(_0x25ec45,_0x52461e,_0x72a1af,_0x56ce8a,_0x2513d6){return new Promise(function(_0x922751,_0x2953cf){var _0x213b47={'method':_0xf752('0x35'),'uri':_0x72a1af+_0xf752('0x40')+'?'+_0x2513d6,'body':{'label':_0x25ec45,'table':'incident','id_type':_0xf752('0x41'),'table_key':_0x56ce8a['ticketId'],'title':'Incident\x20-\x20'+_0x56ce8a[_0xf752('0x42')],'id_display':_0x56ce8a[_0xf752('0x42')]},'auth':_0x52461e,'json':!![]};return rp(_0x213b47)[_0xf752('0xc')](function(_0x4cfbbf){_0x922751();})[_0xf752('0x12')](function(){_0x922751();});});}function manageTags(_0xe0ebb2,_0x2e70a0,_0x1bb8c3,_0x220550,_0x59dc74,_0x4a3101,_0x553224){return new Promise(function(_0x4eba59,_0x50487a){var _0x59a287=[];_0x2e70a0['forEach'](function(_0x319c8d){_0x59a287[_0xf752('0x43')](getRemoteTag(_0x319c8d,_0x1bb8c3,_0x220550,_0x4a3101,_0x553224));});return Promise['all'](_0x59a287)[_0xf752('0xc')](function(_0x3b6751){if(_0x3b6751[_0xf752('0xe')]){logger[_0xf752('0x11')]('['+[_0xe0ebb2[_0xf752('0x13')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x3b6751);var _0x26a5dc=[];_0x3b6751[_0xf752('0x44')](function(_0x1073cd){_0x26a5dc[_0xf752('0x43')](assignTagToIncident(_0x1073cd,_0x1bb8c3,_0x220550,_0x59dc74,_0x4a3101));});return Promise[_0xf752('0x45')](_0x26a5dc)[_0xf752('0xc')](function(){_0x4eba59();})[_0xf752('0x12')](function(){_0x4eba59();});}else{_0x4eba59();}});});}function getTags(_0x460ae5,_0x92ef26,_0x4df6b2,_0x7df053,_0x423d75,_0x197837){return function(_0x59100c){return new Promise(function(_0x157f10,_0x265e12){var _0x62d444=[];var _0x36e3f3=_0x7df053[_0xf752('0x46')];if(_0x36e3f3&&_0x36e3f3[_0xf752('0xe')]>0x0){_0x62d444=_[_0xf752('0x47')](_0x36e3f3,_0xf752('0x32'));}if(_0x62d444['length']>0x0){return manageTags(_0x460ae5,_0x62d444,_0x92ef26,_0x4df6b2,_0x59100c,_0x423d75,_0x197837)[_0xf752('0xc')](function(){_0x157f10(_0x59100c);});}else{_0x157f10(_0x59100c);}});};}function emit(_0x1d80bf,_0x5b07b2,_0x2a4061){var _0x3a9e3b=_0xf752('0x48')+_0xf752('0x49')+_0xf752('0x4a')+_0xf752('0x4b');var _0x399c11={'uri':_0x1d80bf+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x2a4061+_0x3a9e3b};io['to'](util[_0xf752('0x4c')](_0xf752('0x4d'),_0x5b07b2))[_0xf752('0x4e')]('trigger:browser:url',_0x399c11);}exports['cs']=function(_0x51a381,_0x4d4d46,_0x2ae0c2,_0x2a62b5,_0x4eb2ce,_0x566bc7,_0x5505cd,_0x43b017){var _0x21c4b9={};var _0x20ade9={'user':_0x566bc7[_0xf752('0x4f')],'pass':_0x566bc7[_0xf752('0x50')]};var _0x94d5b0=_0xf752('0x51');var _0x2d3afe=_0xf752('0x52');_0x566bc7[_0xf752('0x53')]=intUtil[_0xf752('0x54')](_0x566bc7['remoteUri']);_0x566bc7['serverUrl']=intUtil['stripTrailingSlash'](_0x566bc7[_0xf752('0x55')]);var _0x165a4d=util[_0xf752('0x4c')](_0xf752('0x56'),_0x566bc7[_0xf752('0x53')]);_0x21c4b9[_0xf752('0x16')]=!_['isNil'](_0x2a62b5)?_0x2a62b5[_0xf752('0x57')]:null;_0x21c4b9['adminEmail']=_0x566bc7[_0xf752('0x57')];_0x21c4b9[_0xf752('0x20')]=_0x43b017['toLowerCase']()==='outbound'?_0x4d4d46[_0xf752('0x58')]:_0x4d4d46['calleridnum'];_0x21c4b9[_0xf752('0x59')]=_0x43b017===_0xf752('0x5a')||_0x43b017===_0xf752('0x5b')?'queue':_0xf752('0x33');var _0x56105c=util[_0xf752('0x4c')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x566bc7[_0xf752('0x55')],_0x4d4d46[_0xf752('0x5c')],md5(_0x4d4d46[_0xf752('0x5c')]));if(_0x4eb2ce&&_0x4eb2ce[_0xf752('0x5d')]){logger['info'](_0xf752('0x5e'),_0xf752('0x5f'));_0x4d4d46[_0xf752('0x60')]=_0x56105c;}else if(_0x5505cd&&_0x5505cd[_0xf752('0x61')]&&_0x5505cd['recordingFormat']!=='none'){logger[_0xf752('0x11')](_0xf752('0x62'),_0xf752('0x5f'));_0x4d4d46[_0xf752('0x60')]=_0x56105c;}else{_0x4d4d46['recordingURL']='';}return getAdminUser(_0x43b017,_0x20ade9,_0x21c4b9,_0x165a4d,_0x2d3afe,_0x94d5b0)[_0xf752('0xc')](getUser(_0x43b017,_0x20ade9,_0x165a4d,_0x2d3afe,_0x94d5b0))[_0xf752('0xc')](getEndUser(_0x43b017,_0x20ade9,_0x165a4d,_0x2d3afe,_0x94d5b0))[_0xf752('0xc')](getTicket(_0x43b017,_0x20ade9,_0x165a4d,_0x2ae0c2,_0x4d4d46,_0x2d3afe))[_0xf752('0xc')](function(_0xa41921){logger[_0xf752('0x11')](util[_0xf752('0x4c')](_0xf752('0x63'),_0xa41921[_0xf752('0x3c')]));logger[_0xf752('0x11')](util['format'](_0xf752('0x64'),_0x43b017));if(_0x43b017!==_0xf752('0x5b')){logger['info']('['+[_0x43b017[_0xf752('0x13')]()]+']',_0xf752('0x65'));emit(_0x566bc7[_0xf752('0x53')],_0x2a62b5[_0xf752('0x32')],_0xa41921[_0xf752('0x3c')]);}})[_0xf752('0x12')](function(_0xed3f5c){logger[_0xf752('0x1d')]('['+[_0x43b017['toUpperCase']()]+_0xf752('0x66'),util[_0xf752('0x67')](_0xed3f5c,{'showHidden':!![],'depth':null}));});};
\ No newline at end of file
+var _0x2985=[']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','sys_id','info','toUpperCase','catch','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','user','endUserId','error','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','type','nameField','customField','toLowerCase','toString','picklist','idField','content','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number','label','?sysparm_query=name%3D','Incident\x20-\x20','ticketNumber','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','all','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','sysparm_limit=1','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged'];(function(_0x3cbf4c,_0x3c5832){var _0x5e65b7=function(_0x2662ca){while(--_0x2662ca){_0x3cbf4c['push'](_0x3cbf4c['shift']());}};_0x5e65b7(++_0x3c5832);}(_0x2985,0x6a));var _0x5298=function(_0x1f17f7,_0x4e31c0){_0x1f17f7=_0x1f17f7-0x0;var _0x29772d=_0x2985[_0x1f17f7];return _0x29772d;};'use strict';var _=require('lodash');var Promise=require(_0x5298('0x0'));var rp=require(_0x5298('0x1'));var util=require('util');var md5=require(_0x5298('0x2'));var Redis=require(_0x5298('0x3'));var intUtil=require('./util');var config=require(_0x5298('0x4'));var logger=require('../../../../config/logger')('servicenow');config[_0x5298('0x5')]=_[_0x5298('0x6')](config[_0x5298('0x5')],{'host':_0x5298('0x7'),'port':0x18eb});var io=require(_0x5298('0x8'))(new Redis(config['redis']));function getAdminUser(_0x14205f,_0x97b90f,_0x4864ff,_0x2865bf,_0x43208a,_0x28e58e){return new Promise(function(_0x5017e5,_0x6929cc){var _0x42cdb7={'method':_0x5298('0x9'),'uri':_0x2865bf+_0x5298('0xa')+'&'+_0x43208a+'&'+_0x28e58e,'auth':_0x97b90f,'json':!![]};return rp(_0x42cdb7)[_0x5298('0xb')](function(_0x1c5fb6){if(_0x1c5fb6['result'][_0x5298('0xc')]>0x0){_0x4864ff[_0x5298('0xd')]=_0x1c5fb6[_0x5298('0xe')][0x0][_0x5298('0xf')];}logger[_0x5298('0x10')]('['+[_0x14205f[_0x5298('0x11')]()]+'],\x20getAdminUser\x20crm',_0x4864ff);_0x5017e5(_0x4864ff);})[_0x5298('0x12')](function(_0x3d8a3b){logger['error']('['+[_0x14205f[_0x5298('0x11')]()]+']',_0x3d8a3b[_0x5298('0x13')]);_0x6929cc(_0x3d8a3b['message']);});});}function getUser(_0x189e2d,_0x3bf8ff,_0xdff9f1,_0x1b4818,_0x3b6ae0){return function(_0x580150){logger['info']('['+[_0x189e2d['toUpperCase']()]+_0x5298('0x14'),_0x580150);return new Promise(function(_0x439149,_0x58419e){if(intUtil[_0x5298('0x15')](_0x580150[_0x5298('0x16')])){var _0x1aaea1={'method':_0x5298('0x9'),'uri':_0xdff9f1+_0x5298('0x17')+_0x580150[_0x5298('0x16')]+'&'+_0x1b4818+'&'+_0x3b6ae0,'auth':_0x3bf8ff,'json':!![]};logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x18'),_0x1aaea1);return rp(_0x1aaea1)[_0x5298('0xb')](function(_0x4cde30){logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x19'),_0x4cde30);if(_0x4cde30['result']['length']>0x0&&String(_0x4cde30[_0x5298('0xe')][0x0][_0x5298('0x1a')])===_0x5298('0x1b')){_0x580150['userId']=_0x4cde30[_0x5298('0xe')][0x0][_0x5298('0xf')];}else{_0x580150[_0x5298('0x1c')]=_0x580150['adminId'];_0x580150[_0x5298('0x16')]=_0x580150[_0x5298('0x1d')];}logger[_0x5298('0x10')]('['+[_0x189e2d[_0x5298('0x11')]()]+'],\x20getUser\x20crm',_0x580150);_0x439149(_0x580150);})[_0x5298('0x12')](function(_0x349aeb){logger['error']('['+[_0x189e2d[_0x5298('0x11')]()]+']',_0x349aeb['message']);_0x58419e(_0x349aeb['message']);});}else{logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x1e'));_0x580150['userId']=_0x580150[_0x5298('0xd')];_0x580150[_0x5298('0x16')]=_0x580150[_0x5298('0x1d')];_0x439149(_0x580150);}});};}function createEndUser(_0x1af7a6,_0x21ed69,_0x3e0568,_0x5af64d,_0x45de1f){logger[_0x5298('0x10')]('['+[_0x1af7a6[_0x5298('0x11')]()]+'],\x20createEndUser\x20input\x20crm',_0x3e0568);return new Promise(function(_0x432614,_0x33e0e4){var _0x24486d={'method':_0x5298('0x1f'),'uri':_0x5af64d+_0x5298('0x20')+_0x45de1f,'body':{'user_name':_0x3e0568[_0x5298('0x21')],'roles':_0x5298('0x22'),'first_name':_0x3e0568[_0x5298('0x21')],'active':_0x5298('0x1b'),'date_format':'System','phone':_0x3e0568[_0x5298('0x21')]},'auth':_0x21ed69,'json':!![]};return rp(_0x24486d)['then'](function(_0x15c551){logger[_0x5298('0x10')]('['+[_0x1af7a6[_0x5298('0x11')]()]+'],\x20EndUser\x20schema',_0x15c551[_0x5298('0xe')]);_0x3e0568[_0x5298('0x23')]=_0x15c551[_0x5298('0xe')][_0x5298('0xf')];_0x432614(_0x3e0568);})['catch'](function(_0x240280){logger[_0x5298('0x24')]('['+[_0x1af7a6[_0x5298('0x11')]()]+']',_0x240280['message']);_0x33e0e4(_0x240280[_0x5298('0x13')]);});});}function getEndUser(_0x42236f,_0x5271c2,_0x1d95fb,_0x35e38a,_0x4a5052){return function(_0x32a824){logger['info']('['+[_0x42236f[_0x5298('0x11')]()]+'],\x20getEndUser\x20input\x20crm',_0x32a824);return new Promise(function(_0x26be55,_0x131f1f){var _0x1b4f68={'method':_0x5298('0x9'),'uri':_0x1d95fb+_0x5298('0x25')+_0x32a824['endUserNumber']+'&'+_0x35e38a+'&'+_0x4a5052,'auth':_0x5271c2,'json':!![]};return rp(_0x1b4f68)[_0x5298('0xb')](function(_0x13b668){if(_0x13b668[_0x5298('0xe')][_0x5298('0xc')]>0x0){_0x32a824[_0x5298('0x23')]=_0x13b668[_0x5298('0xe')][0x0][_0x5298('0xf')];logger['info']('['+[_0x42236f[_0x5298('0x11')]()]+_0x5298('0x26'),_0x32a824);_0x26be55(_0x32a824);}else{return createEndUser(_0x42236f,_0x5271c2,_0x32a824,_0x1d95fb,_0x35e38a)[_0x5298('0xb')](function(_0x36dd59){logger[_0x5298('0x10')]('['+[_0x42236f[_0x5298('0x11')]()]+_0x5298('0x27'),_0x36dd59);_0x26be55(_0x36dd59);});}})[_0x5298('0x12')](function(_0x2c1f45){logger[_0x5298('0x24')]('['+[_0x42236f[_0x5298('0x11')]()]+']',_0x2c1f45[_0x5298('0x13')]);_0x131f1f(_0x2c1f45[_0x5298('0x13')]);});});};}function getCustomFields(_0x46b522,_0x579aa6){var _0x5a7dc5={};if(_0x46b522['length']>0x0){_[_0x5298('0x28')](_0x46b522,function(_0x53c7e5){if(_[_0x5298('0x29')]([_0x5298('0x2a'),'picklist'],_0x53c7e5[_0x5298('0x2b')])&&_0x53c7e5[_0x5298('0x2c')]&&!_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5[_0x5298('0x2c')][_0x5298('0x2e')]()]=_0x53c7e5['content'][_0x5298('0x2f')]();}else if(_['includes']([_0x5298('0x2a'),_0x5298('0x30')],_0x53c7e5[_0x5298('0x2b')])&&_0x53c7e5[_0x5298('0x31')]&&_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5['idField']['toLowerCase']()]=_0x53c7e5[_0x5298('0x32')]['toString']();}else if(_0x53c7e5[_0x5298('0x2b')]==='variable'&&_0x53c7e5[_0x5298('0x33')]&&_0x53c7e5[_0x5298('0x31')]&&_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5[_0x5298('0x31')][_0x5298('0x2e')]()]=_0x579aa6[_0x53c7e5['variableName']][_0x5298('0x2f')]();}else if(_0x53c7e5[_0x5298('0x2b')]===_0x5298('0x34')&&_0x53c7e5[_0x5298('0x35')]&&_0x53c7e5['Variable'][_0x5298('0x36')]&&_0x53c7e5['idField']&&_0x53c7e5['customField']){_0x5a7dc5[_0x53c7e5[_0x5298('0x31')][_0x5298('0x2e')]()]=_0x579aa6[_0x53c7e5[_0x5298('0x35')][_0x5298('0x36')][_0x5298('0x2e')]()][_0x5298('0x2f')]();}});}return _0x5a7dc5;}function getTicket(_0x4155dc,_0x1ac12d,_0x1af697,_0x443fa4,_0x24c275,_0x509189){return function(_0x2c6a57){logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+_0x5298('0x37'),_0x2c6a57);return new Promise(function(_0x14458f,_0x57357e){var _0x722be0=_0x4155dc['toLowerCase']()===_0x5298('0x38')?_0x2c6a57['userId']:_0x2c6a57['endUserId'];var _0x5774e0={'method':_0x5298('0x1f'),'uri':_0x1af697+_0x5298('0x39')+'?'+_0x509189,'body':Object[_0x5298('0x3a')]({},{'active':_0x5298('0x1b'),'caller_id':_0x722be0,'assigned_to':_0x2c6a57[_0x5298('0x1c')],'short_description':intUtil[_0x5298('0x3b')](_0x443fa4[_0x5298('0x3c')],_0x24c275,'\x20'),'description':intUtil['getString'](_0x443fa4['Descriptions'],_0x24c275,'\x0a')},getCustomFields(_0x443fa4[_0x5298('0x3d')],_0x24c275)),'auth':_0x1ac12d,'json':!![]};return rp(_0x5774e0)['then'](function(_0x4b5106){logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+_0x5298('0x3e'),_0x4b5106[_0x5298('0xe')]);_0x2c6a57[_0x5298('0x3f')]=_0x4b5106[_0x5298('0xe')][_0x5298('0xf')];_0x2c6a57['ticketNumber']=_0x4b5106[_0x5298('0xe')][_0x5298('0x40')];logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+']\x20getTicket\x20crm',_0x2c6a57);_0x14458f(_0x2c6a57);})[_0x5298('0x12')](function(_0x26cd21){logger[_0x5298('0x24')]('['+[_0x4155dc[_0x5298('0x11')]()]+']',_0x26cd21[_0x5298('0x13')]);_0x57357e(_0x26cd21[_0x5298('0x13')]);});});};}function createRemoteTag(_0x3a24e9,_0x99681,_0x1c3507,_0x13aa06){return new Promise(function(_0x1d1b74,_0x5aa665){var _0x5f32f6={'method':'POST','uri':_0x1c3507+_0x5298('0x41')+'?'+_0x13aa06,'body':{'short_description':_0x3a24e9,'global':!![],'active':!![],'name':_0x3a24e9},'auth':_0x99681,'json':!![]};return rp(_0x5f32f6)[_0x5298('0xb')](function(_0x1339ac){var _0x546f89=_0x1339ac[_0x5298('0xe')][_0x5298('0xf')];_0x1d1b74(_0x546f89);});});}function getRemoteTag(_0x199657,_0x4c9161,_0x63d48b,_0x46d486,_0x15d2ff){return new Promise(function(_0x1bd72e,_0x5d6b05){var _0x404122={'method':_0x5298('0x9'),'uri':_0x63d48b+_0x5298('0x41')+_0x5298('0x42')+_0x199657+'&'+_0x46d486,'auth':_0x4c9161,'json':!![]};return rp(_0x404122)['then'](function(_0xcf416a){if(_0xcf416a[_0x5298('0xe')]['length']>0x0){var _0x14efeb=_0xcf416a['result'][0x0][_0x5298('0xf')];_0x1bd72e(_0x14efeb);}else{return createRemoteTag(_0x199657,_0x4c9161,_0x63d48b,_0x46d486)['then'](function(_0xcb6afc){_0x1bd72e(_0xcb6afc);});}});});}function assignTagToIncident(_0x100a3d,_0x3db62d,_0x31d5ba,_0x457948,_0x2ef7ed){return new Promise(function(_0x3c1f40,_0x55bce1){var _0x123821={'method':'POST','uri':_0x31d5ba+'label_entry'+'?'+_0x2ef7ed,'body':{'label':_0x100a3d,'table':'incident','id_type':'Incident','table_key':_0x457948['ticketId'],'title':_0x5298('0x43')+_0x457948[_0x5298('0x44')],'id_display':_0x457948[_0x5298('0x44')]},'auth':_0x3db62d,'json':!![]};return rp(_0x123821)[_0x5298('0xb')](function(_0x2afc09){_0x3c1f40();})[_0x5298('0x12')](function(){_0x3c1f40();});});}function manageTags(_0x303026,_0x31ff6c,_0x18bc26,_0x4c28ba,_0x30282c,_0x8b1217,_0x5385f0){return new Promise(function(_0x4f2699,_0x546177){var _0x594b6e=[];_0x31ff6c[_0x5298('0x28')](function(_0x2eec44){_0x594b6e[_0x5298('0x45')](getRemoteTag(_0x2eec44,_0x18bc26,_0x4c28ba,_0x8b1217,_0x5385f0));});return Promise['all'](_0x594b6e)[_0x5298('0xb')](function(_0x28c146){if(_0x28c146[_0x5298('0xc')]){logger['info']('['+[_0x303026[_0x5298('0x11')]()]+_0x5298('0x46'),_0x28c146);var _0x57bfa3=[];_0x28c146[_0x5298('0x28')](function(_0x5554b2){_0x57bfa3[_0x5298('0x45')](assignTagToIncident(_0x5554b2,_0x18bc26,_0x4c28ba,_0x30282c,_0x8b1217));});return Promise[_0x5298('0x47')](_0x57bfa3)[_0x5298('0xb')](function(){_0x4f2699();})[_0x5298('0x12')](function(){_0x4f2699();});}else{_0x4f2699();}});});}function getTags(_0x468336,_0x1cffe1,_0x1c5666,_0x50f05d,_0x9db7e,_0x967397){return function(_0x409711){return new Promise(function(_0x125192,_0x42e8f7){var _0x40456e=[];var _0x29ccf7=_0x50f05d['Tags'];if(_0x29ccf7&&_0x29ccf7[_0x5298('0xc')]>0x0){_0x40456e=_['map'](_0x29ccf7,_0x5298('0x36'));}if(_0x40456e['length']>0x0){return manageTags(_0x468336,_0x40456e,_0x1cffe1,_0x1c5666,_0x409711,_0x9db7e,_0x967397)[_0x5298('0xb')](function(){_0x125192(_0x409711);});}else{_0x125192(_0x409711);}});};}function emit(_0x119b59,_0x4963db,_0x2fe398){var _0x1094d8=_0x5298('0x48')+_0x5298('0x49')+_0x5298('0x4a')+'%255EORDERBYDESCnumber';var _0x1704b9={'uri':_0x119b59+_0x5298('0x4b')+_0x2fe398+_0x1094d8};io['to'](util[_0x5298('0x4c')](_0x5298('0x4d'),_0x4963db))[_0x5298('0x4e')]('trigger:browser:url',_0x1704b9);}exports['cs']=function(_0x36de31,_0x500ddf,_0xa207ba,_0x544a95,_0x5a55ea,_0x4a9450,_0x516f88,_0xd51055){var _0x13b0dc={};var _0x45896d={'user':_0x4a9450[_0x5298('0x4f')],'pass':_0x4a9450['password']};var _0x181c31=_0x5298('0x50');var _0x52a294='sysparm_display_value=true';_0x4a9450[_0x5298('0x51')]=intUtil['stripTrailingSlash'](_0x4a9450['remoteUri']);_0x4a9450[_0x5298('0x52')]=intUtil[_0x5298('0x53')](_0x4a9450['serverUrl']);var _0x101d05=util[_0x5298('0x4c')](_0x5298('0x54'),_0x4a9450[_0x5298('0x51')]);_0x13b0dc[_0x5298('0x16')]=!_[_0x5298('0x55')](_0x544a95)?_0x544a95[_0x5298('0x56')]:null;_0x13b0dc['adminEmail']=_0x4a9450[_0x5298('0x56')];_0x13b0dc[_0x5298('0x21')]=_0xd51055['toLowerCase']()===_0x5298('0x38')?_0x500ddf[_0x5298('0x57')]:_0x500ddf[_0x5298('0x58')];_0x13b0dc[_0x5298('0x59')]=_0xd51055===_0x5298('0x5a')||_0xd51055==='unmanaged'?_0x5298('0x5a'):_0x5298('0x38');var _0x991624=util['format'](_0x5298('0x5b'),_0x4a9450[_0x5298('0x52')],_0x500ddf['uniqueid'],md5(_0x500ddf[_0x5298('0x5c')]));if(_0x5a55ea&&_0x5a55ea[_0x5298('0x5d')]){logger[_0x5298('0x10')](_0x5298('0x5e'),_0x5298('0x5f'));_0x500ddf[_0x5298('0x60')]=_0x991624;}else if(_0x516f88&&_0x516f88['recordingFormat']&&_0x516f88[_0x5298('0x61')]!=='none'){logger[_0x5298('0x10')](_0x5298('0x62'),_0x5298('0x5f'));_0x500ddf[_0x5298('0x60')]=_0x991624;}else{_0x500ddf[_0x5298('0x60')]='';}return getAdminUser(_0xd51055,_0x45896d,_0x13b0dc,_0x101d05,_0x52a294,_0x181c31)['then'](getUser(_0xd51055,_0x45896d,_0x101d05,_0x52a294,_0x181c31))['then'](getEndUser(_0xd51055,_0x45896d,_0x101d05,_0x52a294,_0x181c31))[_0x5298('0xb')](getTicket(_0xd51055,_0x45896d,_0x101d05,_0xa207ba,_0x500ddf,_0x52a294))[_0x5298('0xb')](function(_0x4ed703){logger[_0x5298('0x10')](util[_0x5298('0x4c')](_0x5298('0x63'),_0x4ed703[_0x5298('0x3f')]));logger[_0x5298('0x10')](util['format'](_0x5298('0x64'),_0xd51055));if(_0xd51055!==_0x5298('0x65')){logger[_0x5298('0x10')]('['+[_0xd51055['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x4a9450['remoteUri'],_0x544a95['name'],_0x4ed703[_0x5298('0x3f')]);}})[_0x5298('0x12')](function(_0x512de5){logger[_0x5298('0x24')]('['+[_0xd51055[_0x5298('0x11')]()]+_0x5298('0x66'),util[_0x5298('0x67')](_0x512de5,{'showHidden':!![],'depth':null}));});};
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