1 <md-divider></md-divider>
4 <md-list-item class="md-2-line">
5 <div class="md-list-item-text">
6 <p translate="DASHBOARDS.AGENT">Agent</p>
8 {{vm.agent.fullname || vm.usersMap[item.UserId] ||
9 'DASHBOARDS.NOT_ASSIGNED' | translate}}
14 <md-list-item class="md-2-line" ng-if="item.externalUrl">
15 <div class="md-list-item-text">
16 <p translate="DASHBOARDS.EXTERNAL_URL">External URL</p>
17 <a href="{{item.externalUrl}}" target="_blank">
18 <h4>{{item.externalUrl}}</h4>
23 <md-list-item class="md-2-line">
24 <div class="md-list-item-text">
25 <p translate="DASHBOARDS.CREATED_AT">Created At</p>
26 <h4>{{item.createdAt | date: 'medium'}}</h4>
30 <div ng-if="item.ChatWebsiteId">
32 ng-include="'app/main/apps/dashboards/views/general/agent/interaction/views/agent.general.info.chat.html'"
35 <div ng-if="item.MailAccountId">
37 ng-include="'app/main/apps/dashboards/views/general/agent/interaction/views/agent.general.info.mail.html'"
41 <md-divider ng-if="item.closed"></md-divider>
42 <md-list-item class="md-2-line" ng-if="item.closed">
43 <div class="md-list-item-text">
44 <p translate="DASHBOARDS.CLOSED_AT">Closed At</p>
45 <h4>{{item.closedAt | date: 'medium'}}</h4>
48 <md-list-item class="md-2-line" ng-if="item.closed && item.disposition">
49 <div class="md-list-item-text">
50 <p translate="DASHBOARDS.DISPOSITION">Disposition</p>
51 <h4>{{ item.disposition }}</h4>
54 <md-list-item class="md-2-line" ng-if="item.closed && item.secondDisposition">
55 <div class="md-list-item-text">
56 <p translate="DASHBOARDS.SECOND_LEVEL_DISPOSITION">
57 Second Level Disposition
59 <h4>{{ item.secondDisposition }}</h4>
62 <md-list-item class="md-2-line" ng-if="item.closed && item.thirdDisposition">
63 <div class="md-list-item-text">
64 <p translate="DASHBOARDS.THIRD_LEVEL_DISPOSITION">
65 Third Level Disposition
67 <h4>{{ item.thirdDisposition }}</h4>
70 <md-list-item class="md-3-line md-long-text" ng-if="item.closed && item.note">
71 <div class="md-list-item-text">
72 <p translate="DASHBOARDS.NOTE">NOTE</p>
73 <h4 style="overflow-wrap: break-word; white-space: normal">
78 <md-list-item ng-if="item.Tags.length">
79 <p class="padding-horizontal-15 grey-fg">Tags</p>
81 class="tags padding-bottom-5"
83 layout-align="start center"
87 class="tag margin-right-5 margin-top-5 margin-bottom-5"
89 layout-align="center center"
90 ng-repeat="tag in item.Tags"
92 <div class="tag-color" ng-style="{'background': tag.color}"></div>
93 <div class="tag-label">{{tag.name}}</div>