Built motion from commit (unavailable).|2.5.15
[motion2.git] / server / api / chatInteraction / chatInteraction.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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Contact.fax','o.fullname','Owner.fullname','o.internal','Owner.internal','GROUP_CONCAT(DISTINCT\x20t.id)','ui.ChatInteractionId\x20IN\x20?','groupBy','ChatInteractionId','all','rows','show','params','include','create','describe','findOne','ChatWebsite','vidaooEscalation','vidaooApiKey','https://api-vidaoo.xcally.com/api/v1/sessions','MotionCWB:','follow','Sequelize','ValidationError','Error\x20in\x20Vidaoo\x20configuration','join_url','out','ChatMessage','Unable\x20to\x20create\x20Vidaoo\x20session','updateAttributes','customUpdate','abandon','abandonInteraction,\x20%s,\x20%s,\x20%s','entity\x20not\x20found','Interaction\x20already\x20assigned','closed','AbandonInteraction','attachmentUpload','file','originalname','basename','filename','mimetype','Attachment','attachmentDownload','Unauthorized','attachId','download','server/files/attachments/','close','mailTranscript','join','root','server/files/chat/upload/','format','transcript-%s.txt','now','pathTranscript','Messages','CmContact','%s%d','agentAlias','System','agentIdentifier','agent_alias','alias','agent_fullname','[%s]\x20%s:\x20%s\x0a','direction','appendFileSync','MailServerOut','Smtp','service','host','port','secure','authentication','auth','pass','sendMail','\x22%s\x22\x20<%s>','email','Mail\x20Transcript','Hi\x20%s,\x20attached\x20you\x20can\x20find\x20your\x20transcript\x20file.\x20\x0a\x0aRegards.\x20\x0a\x0a','ids','omit','getMessages','nolimit','$gte','YYYY-MM-DD\x20HH:mm:ss','options','getMyMessages','hasOwnProperty','secret','push','findAll','addTags','setTags','spread','Tag','emit','chatInteractionTags:save','removeTags','unix','files','tmp','server','attachments','Owner','get'];(function(_0x35fb3f,_0x5884f4){var _0x670e77=function(_0x288fa8){while(--_0x288fa8){_0x35fb3f['push'](_0x35fb3f['shift']());}};_0x670e77(++_0x5884f4);}(_0x4de9,0x158));var _0x94de=function(_0x4bb581,_0x6f7037){_0x4bb581=_0x4bb581-0x0;var _0x316bf5=_0x4de9[_0x4bb581];return _0x316bf5;};'use strict';var pdf=require('html-pdf');var emlformat=require('eml-format');var rimraf=require('rimraf');var zipdir=require('zip-dir');var jsonpatch=require(_0x94de('0x0'));var rp=require(_0x94de('0x1'));var moment=require('moment');var BPromise=require(_0x94de('0x2'));var Mustache=require(_0x94de('0x3'));var util=require('util');var path=require(_0x94de('0x4'));var sox=require(_0x94de('0x5'));var csv=require(_0x94de('0x6'));var ejs=require(_0x94de('0x7'));var fs=require('fs');var _=require(_0x94de('0x8'));var squel=require(_0x94de('0x9'));var crypto=require(_0x94de('0xa'));var jsforce=require(_0x94de('0xb'));var deskjs=require(_0x94de('0xc'));var toCsv=require(_0x94de('0x6'));var querystring=require(_0x94de('0xd'));var Papa=require(_0x94de('0xe'));var Redis=require('ioredis');var authService=require(_0x94de('0xf'));var qs=require(_0x94de('0x10'));var as=require(_0x94de('0x11'));var hardwareService=require(_0x94de('0x12'));var logger=require(_0x94de('0x13'))(_0x94de('0x14'));var utils=require(_0x94de('0x15'));var config=require(_0x94de('0x16'));var licenseUtil=require(_0x94de('0x17'));var db=require(_0x94de('0x18'))['db'];config[_0x94de('0x19')]=_[_0x94de('0x1a')](config[_0x94de('0x19')],{'host':_0x94de('0x1b'),'port':0x18eb});var socket=require(_0x94de('0x1c'))(new Redis(config[_0x94de('0x19')]));require(_0x94de('0x1d'))['register'](socket);var jayson=require(_0x94de('0x1e'));var client=jayson[_0x94de('0x1f')][_0x94de('0x20')]({'port':0x232b});var client9004=jayson[_0x94de('0x1f')][_0x94de('0x20')]({'port':0x232c});function respondWithRpcPromise(_0x147579,_0xcbe028,_0x2553a4,_0x370608){return new BPromise(function(_0x32c739,_0xf236b4){var _0x4fb48b=_0x370608||client;return _0x4fb48b[_0x94de('0x21')](_0x147579,_0x2553a4)['then'](function(_0x408f3f){logger[_0x94de('0x22')]('ChatInteraction,\x20%s,\x20%s',_0xcbe028,'request\x20sent');logger[_0x94de('0x23')](_0x94de('0x24'),_0xcbe028,_0x94de('0x25'),JSON['stringify'](_0x408f3f));if(_0x408f3f[_0x94de('0x26')]){if(_0x408f3f['error'][_0x94de('0x27')]===0x1f4){logger[_0x94de('0x26')]('ChatInteraction,\x20%s,\x20%s',_0xcbe028,_0x408f3f[_0x94de('0x26')][_0x94de('0x28')]);return _0xf236b4(_0x408f3f[_0x94de('0x26')]['message']);}logger['error'](_0x94de('0x29'),_0xcbe028,_0x408f3f[_0x94de('0x26')][_0x94de('0x28')]);return _0x32c739(_0x408f3f[_0x94de('0x26')]['message']);}else{logger[_0x94de('0x22')](_0x94de('0x29'),_0xcbe028,_0x94de('0x25'));_0x32c739(_0x408f3f[_0x94de('0x2a')]['message']);}})[_0x94de('0x2b')](function(_0x44a65e){logger['error'](_0x94de('0x29'),_0xcbe028,_0x44a65e);_0xf236b4(_0x44a65e);});});}function respondWithStatusCode(_0x3a81dd,_0x361c25){_0x361c25=_0x361c25||0xcc;return function(_0x3f3393){if(_0x3f3393){return _0x3a81dd[_0x94de('0x2c')](_0x361c25);}return _0x3a81dd[_0x94de('0x2d')](_0x361c25)[_0x94de('0x2e')]();};}function respondWithResult(_0x45ece4,_0x3da0fa){_0x3da0fa=_0x3da0fa||0xc8;return function(_0x2763f8){if(_0x2763f8){return _0x45ece4[_0x94de('0x2d')](_0x3da0fa)[_0x94de('0x2f')](_0x2763f8);}};}function respondWithFi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a['where'](_0x94de('0xa2'));return;}if(_0xa897fd[_0x94de('0xa3')]['role']!==_0x94de('0xa4'))return;return _0xa897fd['user'][_0x94de('0xa5')]({'attributes':['id'],'raw':!![]})[_0x94de('0x38')](function(_0x435e9c){if(_[_0x94de('0x9f')](_0x435e9c)){_0x4ff7ec[_0x94de('0x53')](_0x94de('0xa6'));_0x46001a['where']('i.ChatWebsiteId\x20IS\x20NULL');}else{_0x4ff7ec[_0x94de('0x53')](_0x94de('0x85'),_[_0x94de('0x44')](_0x435e9c,'id'));_0x46001a['where'](_0x94de('0x85'),_['map'](_0x435e9c,'id'));}});})[_0x94de('0x38')](function(){if(_0xa897fd[_0x94de('0xa3')][_0x94de('0xa7')]==='agent'&&!_0x36bd04&&!_0xa897fd[_0x94de('0x4c')][_0x94de('0x84')])return[];return db['sequelize'][_0x94de('0x4c')](_0x4ff7ec[_0x94de('0xa8')](),_0x5d0903);})[_0x94de('0x38')](function(_0xb784dc){_0x149bbe['count']=_0xb784dc[_0x94de('0x71')];if(_0x149bbe[_0x94de('0x30')]===0x0)return[];return db[_0x94de('0xa9')][_0x94de('0x4c')](_0x101487[_0x94de('0xa8')](),_0x5d0903)[_0x94de('0x38')](function(_0x154953){_0x4f5c86=_[_0x94de('0xaa')](_0x154953,'id');_0x5d0903=_[_0x94de('0xab')](_0x5d0903,{'model':db['ChatInteraction'],'mapToModel':!![],'raw':!![],'nest':!![]});if(_0xa897fd['query'][_0x94de('0x4f')]){_0x233c68[_0x94de('0x50')][_0x94de('0x42')](function(_0x27e88b){_0x46001a[_0x94de('0x55')]('i.'+_0x27e88b);});}else{_0x46001a[_0x94de('0x55')](_0x94de('0x9d'),'unreadMessages');_0x46001a['field'](_0x94de('0xac'),'Account.key');_0x46001a[_0x94de('0x55')](_0x94de('0xad'),_0x94de('0xae'));_0x46001a[_0x94de('0x55')]('CASE\x20WHEN\x20(c.firstName\x20IS\x20NOT\x20NULL\x20AND\x20c.firstName\x20<>\x20\x27\x27)\x20OR\x20(c.lastName\x20IS\x20NOT\x20NULL\x20AND\x20c.lastName\x20<>\x20\x27\x27)\x20THEN\x20CONCAT(IFNULL(c.firstName,\x20\x27\x27),\x20\x27\x20\x27,\x20IFNULL(c.lastName,\x20\x27\x27))\x20ELSE\x20\x27Unknown\x27\x20END',_0x94de('0x9e'));_0x46001a[_0x94de('0x55')](_0x94de('0xaf'));_0x46001a[_0x94de('0x55')](_0x94de('0xb0'),_0x94de('0xb1'));_0x46001a[_0x94de('0x55')](_0x94de('0xb2'),_0x94de('0xb3'));_0x46001a['field'](_0x94de('0xb4'),_0x94de('0xb5'));_0x46001a['field'](_0x94de('0xb6'),_0x94de('0xb7'));_0x46001a[_0x94de('0x55')](_0x94de('0xb8'),_0x94de('0xb9'));_0x46001a[_0x94de('0x55')](_0x94de('0xba'),_0x94de('0xbb'));_0x46001a[_0x94de('0x55')](_0x94de('0xbc'),_0x94de('0xbd'));_0x46001a[_0x94de('0x55')](_0x94de('0xbe'),_0x94de('0xbf'));_0x46001a[_0x94de('0x55')](_0x94de('0xc0'),_0x94de('0x3f'));}if(_0x233c68[_0x94de('0x32')])_0x46001a[_0x94de('0x32')](_0x233c68['limit']);if(_0x233c68[_0x94de('0x31')])_0x46001a['offset'](_0x233c68[_0x94de('0x31')]);return db[_0x94de('0xa9')]['query'](_0x46001a[_0x94de('0xa8')](),_0x5d0903);})['then'](function(_0x3eafdf){_0x4cd889[_0x94de('0x53')](_0x94de('0xc1'),_['map'](_0x3eafdf,'id'));return db[_0x94de('0xa9')][_0x94de('0x4c')](_0x4cd889[_0x94de('0xa8')](),_0x5d0903)[_0x94de('0x38')](function(_0x179888){var _0x2647cf=_[_0x94de('0xc2')](_0x179888,_0x94de('0xc3'));var _0x2607c5=[];_0x3eafdf[_0x94de('0x42')](function(_0x56b23b){_0x2607c5['push'](updateChatInteraction(_0x56b23b,_0x4f5c86,_0x2647cf));});return BPromise[_0x94de('0xc4')](_0x2607c5);});});})[_0x94de('0x38')](function(_0x16a2d2){_0x149bbe[_0x94de('0xc5')]=_0x16a2d2;return _0x149bbe;})[_0x94de('0x38')](respondWithFilteredResult(_0x31a1fa,_0x233c68))['catch'](handleError(_0x31a1fa,null));};exports[_0x94de('0xc6')]=function(_0x5e579c,_0x3cdde2){var _0x17cfd0={'raw':![],'where':{'id':_0x5e579c[_0x94de('0xc7')]['id']}},_0x3a66d2={};_0x3a66d2[_0x94de('0x4a')]=_[_0x94de('0x4b')](db[_0x94de('0x45')][_0x94de('0x46')]);_0x3a66d2[_0x94de('0x4c')]=_['keys'](_0x5e579c[_0x94de('0x4c')]);_0x3a66d2[_0x94de('0x4d')]=_[_0x94de('0x4e')](_0x3a66d2[_0x94de('0x4a')],_0x3a66d2[_0x94de('0x4c')]);_0x17cfd0[_0x94de('0x50')]=_[_0x94de('0x4e')](_0x3a66d2['model'],qs[_0x94de('0x4f')](_0x5e579c[_0x94de('0x4c')][_0x94de('0x4f')]));_0x17cfd0['attributes']=_0x17cfd0[_0x94de('0x50')][_0x94de('0x71')]?_0x17cfd0[_0x94de('0x50')]:_0x3a66d2['model'];if(_0x5e579c[_0x94de('0x4c')]['includeAll']){_0x17cfd0[_0x94de('0xc8')]=[{'all':!![]}];}_0x17cfd0=_['merge']({},_0x17cfd0,_0x5e579c['options']);return db['ChatInteraction'][_0x94de('0x72')](_0x17cfd0)['then'](handleEntityNotFound(_0x3cdde2,null))['then'](respondWithResult(_0x3cdde2,null))['catch'](handleError(_0x3cdde2,null));};exports[_0x94de('0xc9')]=function(_0x4d9b35,_0x12c350){return db[_0x94de('0x45')][_0x94de('0xc9')](_0x4d9b35[_0x94de('0x82')],{})[_0x94de('0x38')](respondWithResult(_0x12c350,0xc9))[_0x94de('0x2b')](handleError(_0x12c350,null));};exports[_0x94de('0x37')]=function(_0x570181,_0x364acd){if(_0x570181['body']['id']){delete _0x570181[_0x94de('0x82')]['id'];}return db[_0x94de('0x45')]['find']({'where':{'id':_0x570181[_0x94de('0xc7')]['id']}})[_0x94de('0x38')](handleEntityNotFound(_0x364acd,null))['then'](saveUpdates(_0x570181[_0x94de('0x82')],null))[_0x94de('0x38')](respondWithResult(_0x364acd,null))[_0x94de('0x2b')](handleError(_0x364acd,null));};exports[_0x94de('0x39')]=function(_0x4c7b3e,_0x26f9b0){return db[_0x94de('0x45')][_0x94de('0x72')]({'where':{'id':_0x4c7b3e[_0x94de('0xc7')]['id']}})[_0x94de('0x38')](handleEntityNotFound(_0x26f9b0,null))[_0x94de('0x38')](removeEntity(_0x26f9b0,null))[_0x94de('0x2b')](handleError(_0x26f9b0,null));};exports[_0x94de('0xca')]=function(_0x54048b,_0x549049){return db[_0x94de('0x45')][_0x94de('0xca')]()[_0x94de('0x38')](respondWithResult(_0x549049,null))['catch'](handleError(_0x549049,null));};exports['createVidaooSession']=function(_0x573f14,_0x1d3615){var _0x5532b9=_0x573f14['params']['id'];var _0x1b515d;var _0xaa4de3;var _0x18bbd6;return db[_0x94de('0x45')][_0x94de('0xcb')]({'where':{'id':_0x5532b9}})[_0x94de('0x38')](function(_0x13e556){_0x1b515d=_0x13e556;return db[_0x94de('0xcc')][_0x94de('0xcb')]({'where':{'id':_0x13e556['ChatWebsiteId']},'attributes':['id','vidaooApiKey',_0x94de('0xcd')],'raw':!![]});})['then'](function(_0x3a4e23){if(_0x3a4e23&&_0x3a4e23[_0x94de('0xce')]&&_0x3a4e23['vidaooEscalation']){_0xaa4de3=_0x3a4e23;var _0x2bfc20={'rejectUnauthorized':![],'method':'POST','uri':_0x94de('0xcf'),'headers':{'X-APIKEY':_0x3a4e23[_0x94de('0xce')]},'body':{'name':_0x94de('0xd0')+_0x5532b9},'redirect':_0x94de('0xd1'),'json':!![]};return rp(_0x2bfc20);}else{throw new db[(_0x94de('0xd2'))][(_0x94de('0xd3'))](_0x94de('0xd4'));}})[_0x94de('0x38')](function(_0x5ba2e1){_0x18bbd6=_0x5ba2e1;if(_0x18bbd6['id']){var _0x57680b={'body':_0x18bbd6[_0x94de('0xd5')],'ChatWebsiteId':_0xaa4de3['id'],'ChatInteractionId':_0x1b515d['id'],'direction':_0x94de('0xd6'),'UserId':_0x573f14[_0x94de('0xa3')]['id']};return db[_0x94de('0xd7')][_0x94de('0xc9')](_0x57680b,{});}else{throw new db[(_0x94de('0xd2'))][(_0x94de('0xd3'))](_0x94de('0xd8'));}})[_0x94de('0x38')](function(){return _0x1b515d[_0x94de('0xd9')]({'vidaooSessionId':_0x18bbd6['id']});})[_0x94de('0x38')](respondWithResult(_0x1d3615,null))[_0x94de('0x2b')](handleError(_0x1d3615,null));};exports[_0x94de('0xda')]=function(_0x4d24bb,_0x4c1969){if(_0x4d24bb[_0x94de('0x82')]['id']){delete _0x4d24bb[_0x94de('0x82')]['id'];}return db[_0x94de('0x45')][_0x94de('0x72')]({'where':{'id':_0x4d24bb[_0x94de('0xc7')]['id']}})[_0x94de('0x38')](handleEntityNotFound(_0x4c1969,null))[_0x94de('0x38')](saveUpdates(_0x4d24bb[_0x94de('0x82')],null))[_0x94de('0x38')](respondWithResult(_0x4c1969,null))['catch'](handleError(_0x4c1969,null));};exports[_0x94de('0xdb')]=function(_0x5ad7bf,_0x51dde4,_0x373928){if(_0x5ad7bf[_0x94de('0x82')]['id']){delete _0x5ad7bf[_0x94de('0x82')]['id'];}return db['ChatInteraction'][_0x94de('0x72')]({'where':{'id':_0x5ad7bf['params']['id']}})[_0x94de('0x38')](function(_0x2c82c5){if(!_0x2c82c5){logger[_0x94de('0x26')](_0x94de('0xdc'),_0x94de('0xdb'),0x194,_0x94de('0xdd'));_0x51dde4[_0x94de('0x2c')](0x194);}else{if(_0x2c82c5[_0x94de('0x81')]){throw new db[(_0x94de('0xd2'))]['ValidationError'](_0x94de('0xde'));}}return _0x2c82c5;})[_0x94de('0x38')](function(_0x32b4a2){if(_0x32b4a2){return _0x32b4a2[_0x94de('0x37')]({'closed':_0x5ad7bf[_0x94de('0x82')][_0x94de('0xdf')],'disposition':_0x5ad7bf[_0x94de('0x82')]['disposition']})[_0x94de('0x38')](function(_0x3f8fa9){return _0x3f8fa9;});}})[_0x94de('0x38')](function(_0x546702){return respondWithRpcPromise(_0x94de('0xe0'),_0x94de('0xdb'),_0x5ad7bf[_0x94de('0x82')],client9004);})[_0x94de('0x38')](respondWithResult(_0x51dde4,null))[_0x94de('0x2b')](handleError(_0x51dde4,null));};exports[_0x94de('0xe1')]=function(_0x1f83b6,_0x55b673,_0x27acd8){_0x1f83b6[_0x94de('0x82')][_0x94de('0x3b')]=_0x1f83b6[_0x94de('0xe2')][_0x94de('0xe3')];_0x1f83b6[_0x94de('0x82')][_0x94de('0xe4')]=_0x1f83b6[_0x94de('0xe2')][_0x94de('0xe5')];_0x1f83b6[_0x94de('0x82')][_0x94de('0x48')]=_0x1f83b6[_0x94de('0xe2')][_0x94de('0xe6')];return db[_0x94de('0xe7')][_0x94de('0xc9')](_0x1f83b6[_0x94de('0x82')])[_0x94de('0x38')](respondWithResult(_0x55b673,0xc9))[_0x94de('0x2b')](handleError(_0x55b673,null));};exports[_0x94de('0xe8')]=function(_0x289c4c,_0x351341,_0x2dd08e){return db[_0x94de('0x45')][_0x94de('0xcb')]({'where':{'id':_0x289c4c[_0x94de('0xc7')]['id']},'raw':!![]})[_0x94de('0x38')](handleEntityNotFound(_0x351341,null))[_0x94de('0x38')](function(_0x17f28f){if(_0x17f28f){if(_0x17f28f[_0x94de('0xdf')]){return _0x351341[_0x94de('0x2d')](0x193)[_0x94de('0x2f')]({'status':0x193,'message':_0x94de('0xe9')});}return db[_0x94de('0xe7')][_0x94de('0xcb')]({'where':{'id':_0x289c4c[_0x94de('0x4c')][_0x94de('0xea')]},'raw':!![]})['then'](handleEntityNotFound(_0x351341,null));}})[_0x94de('0x38')](function(_0x36a657){if(_0x36a657){return _0x351341[_0x94de('0xeb')](path['join'](config['root'],_0x94de('0xec'),_0x36a657[_0x94de('0xe4')]));}})[_0x94de('0x2b')](handleError(_0x351341,null));};exports[_0x94de('0xed')]=function(_0x265c51,_0x4fd314){var _0x19b76d=null;var _0x3a19eb=null;var _0x26f22c=null;var _0x1d91b6=null;if(_0x265c51['body']['id']){delete _0x265c51[_0x94de('0x82')]['id'];}if(_0x265c51[_0x94de('0x82')][_0x94de('0xee')]){_0x1d91b6=path[_0x94de('0xef')](config[_0x94de('0xf0')],_0x94de('0xf1'),util[_0x94de('0xf2')](_0x94de('0xf3'),Date[_0x94de('0xf4')]()));_0x265c51[_0x94de('0x82')][_0x94de('0xf5')]=_0x1d91b6;}return db[_0x94de('0x45')][_0x94de('0x72')]({'where':{'id':_0x265c51[_0x94de('0xc7')]['id']},'include':[{'model':db['ChatMessage'],'as':_0x94de('0xf6'),'include':[{'model':db[_0x94de('0x7f')],'as':'User'}]}]})[_0x94de('0x38')](handleEntityNotFound(_0x4fd314,null))[_0x94de('0x38')](saveUpdates(_0x265c51[_0x94de('0x82')],null))[_0x94de('0x38')](function(_0x1e325b){if(_0x1e325b){_0x19b76d=_0x1e325b;return db['ChatWebsite'][_0x94de('0x72')]({'where':{'id':_0x19b76d[_0x94de('0x84')]}});}})[_0x94de('0x38')](function(_0x3d032b){if(_0x3d032b){_0x26f22c=_0x3d032b;return db[_0x94de('0xf7')][_0x94de('0x72')]({'where':{'id':_0x19b76d[_0x94de('0x7b')]}});}})['then'](function(_0x41e006){if(_0x41e006){_0x3a19eb=_0x41e006;if(_0x1d91b6){var _0x5f47f0=null;for(var _0x2fa623=0x1;_0x2fa623<_0x19b76d[_0x94de('0xf6')][_0x94de('0x71')];++_0x2fa623){_0x5f47f0=_0x19b76d[_0x94de('0xf6')][_0x2fa623];var _0x352d63=_0x5f47f0[_0x94de('0x81')]?util[_0x94de('0xf2')](_0x94de('0xf8'),_0x26f22c[_0x94de('0xf9')],_0x5f47f0['UserId']):_0x94de('0xfa');var _0x3137d2=_0x265c51[_0x94de('0x82')]['customer']||util['format']('%s%d','Visitor',_0x5f47f0[_0x94de('0x7b')]);switch(_0x26f22c[_0x94de('0xfb')]){case'website_alias':_0x352d63=_0x5f47f0[_0x94de('0x81')]?util[_0x94de('0xf2')](_0x94de('0xf8'),_0x26f22c[_0x94de('0xf9')],_0x5f47f0[_0x94de('0x81')]):_0x94de('0xfa');break;case _0x94de('0xfc'):_0x352d63=_0x5f47f0['UserId']?_0x5f47f0[_0x94de('0x7f')][_0x94de('0xfd')]||_0x5f47f0['User'][_0x94de('0x3e')]:_0x94de('0xfa');break;case _0x94de('0xfe'):_0x352d63=_0x5f47f0[_0x94de('0x81')]?_0x5f47f0['User'][_0x94de('0x3e')]:_0x94de('0xfa');break;default:_0x352d63=_0x5f47f0['UserId']?util[_0x94de('0xf2')](_0x94de('0xf8'),_0x26f22c[_0x94de('0xf9')],_0x5f47f0[_0x94de('0x81')]):'System';}var _0x114356=util['format'](_0x94de('0xff'),moment(_0x5f47f0['createdAt'])[_0x94de('0xf2')]('MM/DD/YYYY\x20HH:mm:ss'),_0x5f47f0[_0x94de('0x100')]==='in'?_0x3137d2:_0x352d63,_0x5f47f0['body']);if(!_0x5f47f0['secret']){fs[_0x94de('0x101')](_0x1d91b6,_0x114356);}}return db['MailAccount'][_0x94de('0xcb')]({'where':{'service':!![]},'include':[{'model':db[_0x94de('0x102')],'as':'Smtp','raw':!![]}]});}}})[_0x94de('0x38')](function(_0x105813){if(_0x105813&&_0x105813[_0x94de('0x103')]&&_0x265c51['body']){var _0x5d8a8c={'tls':{'rejectUnauthorized':![]}};if(_0x105813[_0x94de('0x103')][_0x94de('0x104')]){_0x5d8a8c[_0x94de('0x104')]=_0x105813['Smtp']['service'];}else{_0x5d8a8c[_0x94de('0x105')]=_0x105813[_0x94de('0x103')][_0x94de('0x105')];_0x5d8a8c[_0x94de('0x106')]=_0x105813[_0x94de('0x103')]['port'];_0x5d8a8c[_0x94de('0x107')]=_0x105813[_0x94de('0x103')][_0x94de('0x107')];}if(_0x105813[_0x94de('0x103')][_0x94de('0x108')]){_0x5d8a8c[_0x94de('0x109')]={'user':_0x105813['Smtp'][_0x94de('0xa3')],'pass':_0x105813[_0x94de('0x103')][_0x94de('0x10a')]};}return respondWithRpcPromise('SendMail',_0x94de('0x10b'),{'account':_0x5d8a8c,'message':{'from':util[_0x94de('0xf2')](_0x94de('0x10c'),_0x105813['name'],_0x105813[_0x94de('0x10d')]||_0x105813[_0x94de('0x103')]['user']),'to':_0x265c51[_0x94de('0x82')]['mailTranscript'],'subject':_0x94de('0x10e'),'text':util[_0x94de('0xf2')](_0x94de('0x10f'),_0x265c51[_0x94de('0x82')][_0x94de('0xee')]),'attachments':[{'path':_0x1d91b6}]}})[_0x94de('0x38')](function(){return _0x19b76d;})[_0x94de('0x2b')](function(_0x1ca08a){console[_0x94de('0x26')](_0x1ca08a);});}else{return _0x19b76d;}})[_0x94de('0x38')](respondWithStatusCode(_0x4fd314,0xc8))[_0x94de('0x2b')](handleError(_0x4fd314,null));};exports['addMessage']=function(_0x696c6e,_0x42dca3,_0x3b4411){return db[_0x94de('0xd7')]['find']({'where':{'id':_0x696c6e[_0x94de('0xc7')]['id']}})['then'](handleEntityNotFound(_0x42dca3,null))[_0x94de('0x38')](function(_0x3f388e){if(_0x3f388e){return _0x3f388e['addMessage'](_0x696c6e[_0x94de('0x82')][_0x94de('0x110')],_[_0x94de('0x111')](_0x696c6e[_0x94de('0x82')],[_0x94de('0x110'),'id'])||{});}})[_0x94de('0x38')](respondWithResult(_0x42dca3,null))[_0x94de('0x2b')](handleError(_0x42dca3,null));};exports[_0x94de('0x112')]=function(_0x3986dd,_0x10fbfd,_0x44d832){var _0x650761={'raw':![],'where':{}};var _0x5aa4f0={};var _0x53615f={'count':0x0,'rows':[]};return db[_0x94de('0x45')][_0x94de('0xcb')]({'where':{'id':_0x3986dd[_0x94de('0xc7')]['id']}})[_0x94de('0x38')](handleEntityNotFound(_0x10fbfd,null))[_0x94de('0x38')](function(_0x97764a){if(_0x97764a){_0x5aa4f0['model']=_[_0x94de('0x4b')](db[_0x94de('0xd7')]['rawAttributes']);_0x5aa4f0[_0x94de('0x4c')]=_[_0x94de('0x4b')](_0x3986dd['query']);_0x5aa4f0['filters']=_['intersection'](_0x5aa4f0['model'],_0x5aa4f0[_0x94de('0x4c')]);_0x650761[_0x94de('0x50')]=_[_0x94de('0x4e')](_0x5aa4f0[_0x94de('0x4a')],qs[_0x94de('0x4f')](_0x3986dd[_0x94de('0x4c')][_0x94de('0x4f')]));_0x650761['attributes']=_0x650761[_0x94de('0x50')]['length']?_0x650761[_0x94de('0x50')]:_0x5aa4f0[_0x94de('0x4a')];if(!_0x3986dd[_0x94de('0x4c')]['hasOwnProperty'](_0x94de('0x113'))){_0x650761[_0x94de('0x32')]=qs[_0x94de('0x32')](_0x3986dd[_0x94de('0x4c')][_0x94de('0x32')]);_0x650761[_0x94de('0x31')]=qs[_0x94de('0x31')](_0x3986dd[_0x94de('0x4c')]['offset']);}_0x650761[_0x94de('0x51')]=qs[_0x94de('0x52')](_0x3986dd[_0x94de('0x4c')][_0x94de('0x52')]);_0x650761['where']=qs[_0x94de('0x4d')](_[_0x94de('0x54')](_0x3986dd[_0x94de('0x4c')],_0x5aa4f0['filters']));_0x650761[_0x94de('0x53')]['ChatInteractionId']=_0x97764a['id'];if(_0x3986dd['query'][_0x94de('0x92')]){_0x650761[_0x94de('0x53')]=_[_0x94de('0xab')](_0x650761[_0x94de('0x53')],{'$or':_['map'](_0x650761[_0x94de('0x50')],function(_0x422f98){var _0x47064d={};_0x47064d[_0x422f98]={'$like':'%'+_0x3986dd[_0x94de('0x4c')][_0x94de('0x92')]+'%'};return _0x47064d;})});}if(_0x3986dd['query']['$gte']){var _0x18262a=_0x3986dd['query'][_0x94de('0x114')]['split'](',');var _0x409b72={};_0x409b72[_0x18262a[0x0]]={'$gte':moment(_0x18262a[0x1])[_0x94de('0xf2')](_0x94de('0x115'))};_0x650761[_0x94de('0x53')]=_[_0x94de('0xab')](_0x650761[_0x94de('0x53')],_0x409b72);}_0x650761=_[_0x94de('0xab')]({},_0x650761,_0x3986dd[_0x94de('0x116')]);return db[_0x94de('0xd7')]['count']({'where':_0x650761[_0x94de('0x53')]})[_0x94de('0x38')](function(_0x2ac505){_0x53615f['count']=_0x2ac505;if(_0x3986dd['query']['includeAll']){_0x650761['include']=[{'all':!![]}];}return db[_0x94de('0xd7')]['findAll'](_0x650761);})[_0x94de('0x38')](function(_0x381484){_0x53615f[_0x94de('0xc5')]=_0x381484;return _0x53615f;});}})[_0x94de('0x38')](respondWithFilteredResult(_0x10fbfd,_0x650761))[_0x94de('0x2b')](handleError(_0x10fbfd,null));};exports[_0x94de('0x117')]=function(_0x5df301,_0x4181df,_0x16e627){var _0x370db5={'where':{}},_0x37c44f={},_0x5b4fd1={'count':0x0,'rows':[]};return db[_0x94de('0x45')][_0x94de('0xcb')]({'where':{'id':_0x5df301[_0x94de('0xc7')]['id']}})['then'](handleEntityNotFound(_0x4181df,null))['then'](function(_0x2a41dd){if(_0x2a41dd){_0x37c44f[_0x94de('0x4a')]=_['keys'](db[_0x94de('0xd7')][_0x94de('0x46')]);_0x37c44f['query']=_[_0x94de('0x4b')](_0x5df301[_0x94de('0x4c')]);_0x37c44f[_0x94de('0x4d')]=_[_0x94de('0x4e')](_0x37c44f[_0x94de('0x4a')],_0x37c44f[_0x94de('0x4c')]);_0x370db5[_0x94de('0x50')]=_['intersection'](_0x37c44f[_0x94de('0x4a')],qs[_0x94de('0x4f')](_0x5df301['query']['fields']));_0x370db5['attributes']=_0x370db5['attributes'][_0x94de('0x71')]?_0x370db5['attributes']:_0x37c44f[_0x94de('0x4a')];if(!_0x5df301[_0x94de('0x4c')][_0x94de('0x118')](_0x94de('0x113'))){_0x370db5[_0x94de('0x32')]=qs[_0x94de('0x32')](_0x5df301[_0x94de('0x4c')]['limit']);_0x370db5[_0x94de('0x31')]=qs[_0x94de('0x31')](_0x5df301[_0x94de('0x4c')][_0x94de('0x31')]);}_0x370db5[_0x94de('0x51')]=qs['sort'](_0x5df301['query'][_0x94de('0x52')]);_0x370db5[_0x94de('0x53')]=qs[_0x94de('0x4d')](_[_0x94de('0x54')](_0x5df301[_0x94de('0x4c')],_0x37c44f['filters']));_0x370db5[_0x94de('0x53')]['ChatInteractionId']=_0x2a41dd['id'];if(_0x5df301['query'][_0x94de('0x92')]){_0x370db5[_0x94de('0x53')]=_['merge'](_0x370db5[_0x94de('0x53')],{'$or':_[_0x94de('0x44')](_0x370db5['attributes'],function(_0x4d0c51){var _0x155223={};_0x155223[_0x4d0c51]={'$like':'%'+_0x5df301[_0x94de('0x4c')][_0x94de('0x92')]+'%'};return _0x155223;})});}_0x370db5['where'][_0x94de('0x119')]=![];if(_0x5df301[_0x94de('0x4c')]['id']){_0x370db5[_0x94de('0x53')]['id']={'$gt':_0x5df301[_0x94de('0x4c')]['id']};}_0x370db5=_['merge']({},_0x370db5,_0x5df301[_0x94de('0x116')]);return db[_0x94de('0xd7')][_0x94de('0x30')]({'where':_0x370db5['where']})['then'](function(_0x249098){_0x5b4fd1[_0x94de('0x30')]=_0x249098;_0x370db5[_0x94de('0xc8')]=[];if(_0x5df301[_0x94de('0x4c')]['includeAgent']){_0x370db5[_0x94de('0xc8')][_0x94de('0x11a')]({'model':db[_0x94de('0x7f')],'as':_0x94de('0x7f'),'attributes':['id','fullname',_0x94de('0xfd')]});}if(_0x5df301[_0x94de('0x4c')]['includeAll']){_0x370db5[_0x94de('0xc8')]=[{'all':!![]}];}return db[_0x94de('0xd7')][_0x94de('0x11b')](_0x370db5);})[_0x94de('0x38')](function(_0xbcc442){_0x5b4fd1[_0x94de('0xc5')]=_0xbcc442;return _0x5b4fd1;});}})[_0x94de('0x38')](respondWithFilteredResult(_0x4181df,_0x370db5))[_0x94de('0x2b')](handleError(_0x4181df,null));};exports[_0x94de('0x11c')]=function(_0x102a78,_0x254a99,_0xd0d0a1){return db[_0x94de('0x45')][_0x94de('0x72')]({'where':{'id':_0x102a78[_0x94de('0xc7')]['id']}})[_0x94de('0x38')](handleEntityNotFound(_0x254a99,null))['then'](function(_0x28b448){if(_0x28b448){return _0x28b448[_0x94de('0x11d')](_0x102a78['body']['ids'],_[_0x94de('0x111')](_0x102a78[_0x94de('0x82')],['ids','id'])||{})[_0x94de('0x11e')](function(){return db[_0x94de('0x11f')][_0x94de('0x11b')]({'attributes':['id',_0x94de('0x3b'),_0x94de('0x56')],'where':{'id':_0x102a78[_0x94de('0x82')][_0x94de('0x110')]}});})[_0x94de('0x38')](function(_0x1aa0a2){socket[_0x94de('0x120')](_0x94de('0x121'),{'id':Number(_0x102a78[_0x94de('0xc7')]['id']),'tags':_0x1aa0a2||[]});return{'id':Number(_0x102a78['params']['id']),'tags':_0x1aa0a2||[]};});}})[_0x94de('0x38')](respondWithResult(_0x254a99,null))[_0x94de('0x2b')](handleError(_0x254a99,null));};exports['removeTags']=function(_0x203c62,_0x281e0a,_0x2ceae8){return db[_0x94de('0x45')]['find']({'where':{'id':_0x203c62[_0x94de('0xc7')]['id']}})['then'](handleEntityNotFound(_0x281e0a,null))['then'](function(_0x392d8b){if(_0x392d8b){return _0x392d8b[_0x94de('0x122')](_0x203c62[_0x94de('0x4c')][_0x94de('0x110')]);}})[_0x94de('0x38')](respondWithStatusCode(_0x281e0a,null))['catch'](handleError(_0x281e0a,null));};exports[_0x94de('0xeb')]=function(_0x1f9a37,_0x25c106){var _0x43b88b=moment()[_0x94de('0x123')]()[_0x94de('0xa8')]();var _0x1319ec=path['join'](config[_0x94de('0xf0')],'server',_0x94de('0x124'),_0x94de('0x125'));var _0x2e719e=path[_0x94de('0xef')](config[_0x94de('0xf0')],_0x94de('0x126'),_0x94de('0x124'),_0x94de('0x127'));var _0x5749f1=path[_0x94de('0xef')](_0x1319ec,_0x43b88b);var _0x137b41=util[_0x94de('0xf2')]('transcript-%d-%s.zip',_0x1f9a37[_0x94de('0xc7')]['id'],_0x43b88b);var _0x47c024=path[_0x94de('0xef')](_0x1319ec,_0x137b41);var _0x2daa96=[];_0x2daa96['push']({'model':db['User'],'as':_0x94de('0x7f'),'attributes':['id','fullname'],'raw':!![]});_0x2daa96[_0x94de('0x11a')]({'model':db[_0x94de('0xf7')],'as':_0x94de('0x77'),'attributes':['id','firstName','lastName'],'raw':!![]});if(_0x1f9a37['query'][_0x94de('0x127')]){_0x2daa96[_0x94de('0x11a')]({'model':db[_0x94de('0xe7')],'as':_0x94de('0xe7'),'raw':!![]});}var _0x35d2fb=[{'model':db['ChatMessage'],'as':_0x94de('0xf6'),'attributes':['id',_0x94de('0x82'),_0x94de('0x87'),_0x94de('0x100'),_0x94de('0x119'),_0x94de('0x8d')],'include':_0x2daa96}];_0x35d2fb['push']({'model':db['ChatWebsite'],'as':'Account','attributes':['id',_0x94de('0x3b')]});_0x35d2fb[_0x94de('0x11a')]({'model':db['User'],'as':_0x94de('0x128'),'attributes':['id','fullname']});return db[_0x94de('0x45')][_0x94de('0x72')]({'where':{'id':_0x1f9a37[_0x94de('0xc7')]['id']},'include':_0x35d2fb})[_0x94de('0x38')](handleEntityNotFound(_0x25c106,null))[_0x94de('0x38')](function(_0x2812a9){if(_0x2812a9){var _0x1bf203=_0x2812a9[_0x94de('0x129')]({'plain':!![]});fs[_0x94de('0x12a')](_0x5749f1);var _0x475605={'format':'A4','border':_0x94de('0x12b'),'header':{'height':'40px','contents':{'first':_0x94de('0x12c')}},'footer':{'height':_0x94de('0x12d'),'contents':{'default':util[_0x94de('0xf2')](_0x94de('0x12e'),util['format'](_0x94de('0x12f'),_0x94de('0x130'),_0x1bf203['id']),moment()['format'](_0x94de('0x131'))[_0x94de('0xa8')]())}}};var _0x690697={'channel':'Chat','account':_0x1bf203[_0x94de('0x132')][_0x94de('0x3b')],'agent':_0x1bf203[_0x94de('0x128')]?_0x1bf203[_0x94de('0x128')][_0x94de('0x3e')]:'N.A.','createdAt':moment(_0x1bf203[_0x94de('0x87')])['format'](_0x94de('0x115'))[_0x94de('0xa8')](),'closedAt':_0x1bf203[_0x94de('0xdf')]?moment(_0x1bf203['closedAt'])[_0x94de('0xf2')](_0x94de('0x115'))['toString']():'','disposition':_0x1bf203[_0x94de('0x133')],'chatInfo':{'browser':_0x1bf203['browserName'],'os':_0x1bf203['osName'],'referer':_0x1bf203[_0x94de('0x134')],'customerIp':_0x1bf203[_0x94de('0x135')],'customerPort':_0x1bf203[_0x94de('0x136')]?_0x1bf203[_0x94de('0x136')]:_0x94de('0x137')},'messages':_(_0x1bf203[_0x94de('0xf6')])['tail']()['filter']({'secret':![]})[_0x94de('0x44')](function(_0x1187ce){if(_0x1187ce[_0x94de('0xe7')]){var _0x4be509=path[_0x94de('0xef')](_0x2e719e,_0x1187ce[_0x94de('0xe7')]['basename']);if(fs[_0x94de('0x138')](_0x4be509)){fs[_0x94de('0x139')](_0x4be509)['pipe'](fs['createWriteStream'](path[_0x94de('0xef')](_0x5749f1,_0x1187ce['Attachment'][_0x94de('0xe4')])));}}return{'date':moment(_0x1187ce[_0x94de('0x87')])[_0x94de('0xf2')](_0x94de('0x115'))['toString'](),'sender':_0x1187ce[_0x94de('0x100')]===_0x94de('0xd6')?_0x1187ce[_0x94de('0x7f')]?_0x1187ce[_0x94de('0x7f')][_0x94de('0x3e')]:_0x94de('0xfa'):_0x1187ce[_0x94de('0x77')]['firstName']+(_0x1187ce[_0x94de('0x77')][_0x94de('0x13a')]?'\x20'+_0x1187ce[_0x94de('0x77')]['lastName']:''),'body':_0x1187ce['Attachment']?_0x1187ce['Attachment'][_0x94de('0xe4')]:_0x1187ce[_0x94de('0x82')],'direction':_0x1187ce[_0x94de('0x100')]==='out'?'A':'C','secret':_0x1187ce[_0x94de('0x119')],'read':_0x1187ce[_0x94de('0x8d')],'attachment':_0x1187ce['Attachment']};})[_0x94de('0x74')]()};return ejs[_0x94de('0x13b')](path['join'](config[_0x94de('0xf0')],_0x94de('0x126'),_0x94de('0x13c'),_0x94de('0x13d')),{'interaction':_0x690697})[_0x94de('0x38')](function(_0xeec556){return new BPromise(function(_0x3d7d55,_0x4a9da7){pdf[_0x94de('0xc9')](_0xeec556,_0x475605)[_0x94de('0x13e')](path['join'](_0x5749f1,_0x94de('0x13f')+_0x1bf203['id']+'-'+_0x43b88b+_0x94de('0x140')),function(_0x1120c3,_0x2da969){if(_0x1120c3)return _0x4a9da7(_0x1120c3);_0x3d7d55(_0x2da969);});});})['then'](function(){return new BPromise(function(_0x261a61,_0x4837b5){zipdir(_0x5749f1,{'saveTo':_0x47c024},function(_0x330d20,_0xfa4db){if(_0x330d20)return _0x4837b5(_0x330d20);return _0x261a61(_0xfa4db);});})[_0x94de('0x38')](function(){return new BPromise(function(_0x46a783,_0x3aa3a7){rimraf(_0x5749f1,function(_0x47bb00){if(_0x47bb00)_0x3aa3a7(_0x47bb00);return _0x46a783();});});})[_0x94de('0x38')](function(){return _0x25c106[_0x94de('0xeb')](_0x47c024,_0x137b41,function(_0xb1526c){if(_0xb1526c){console['log']('err',_0xb1526c);}else{fs['unlinkSync'](_0x47c024);}});});});}else{return _0x25c106[_0x94de('0x2c')](0xc8);}})[_0x94de('0x2b')](handleError(_0x25c106,null));};