Built motion from commit (unavailable).|2.5.7
[motion2.git] / server / api / chatInteraction / chatInteraction.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc63d=['Contact.lastName','Contact.email','c.phone','Contact.phone','c.mobile','c.fax','Contact.fax','o.fullname','Owner.fullname','Owner.internal','GROUP_CONCAT(DISTINCT\x20t.id)','ui.ChatInteractionId\x20IN\x20?','groupBy','ChatInteractionId','all','rows','include','create','params','destroy','describe','createVidaooSession','findOne','vidaooApiKey','vidaooEscalation','POST','https://api-vidaoo.xcally.com/api/v1/sessions','MotionCWB:','Sequelize','ValidationError','join_url','out','ChatMessage','Unable\x20to\x20create\x20Vidaoo\x20session','updateAttributes','customUpdate','abandon','abandonInteraction,\x20%s,\x20%s,\x20%s','Interaction\x20already\x20assigned','disposition','attachmentUpload','originalname','basename','file','filename','mimetype','Attachment','attachmentDownload','closed','Unauthorized','attachId','download','join','root','server/files/attachments/','close','mailTranscript','server/files/chat/upload/','format','transcript-%s.txt','ChatWebsite','Messages','%s%d','agentAlias','System','customer','Visitor','agentIdentifier','website_alias','agent_alias','fullname','agent_fullname','secret','MailAccount','MailServerOut','Smtp','service','host','port','secure','authentication','auth','pass','SendMail','sendMail','email','Mail\x20Transcript','Hi\x20%s,\x20attached\x20you\x20can\x20find\x20your\x20transcript\x20file.\x20\x0a\x0aRegards.\x20\x0a\x0a','addMessage','omit','ids','getMessages','hasOwnProperty','merge','YYYY-MM-DD\x20HH:mm:ss','options','includeAll','findAll','getMyMessages','includeAgent','alias','addTags','setTags','spread','Tag','emit','chatInteractionTags:save','removeTags','unix','server','tmp','attachments','transcript-%d-%s.zip','CmContact','firstName','lastName','direction','Owner','get','mkdirSync','10px','40px','<div\x20class=\x22header\x22>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<h5>Interaction\x20Transcript</h5>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20</div>','<hr\x20class=\x22separator\x22/>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<div\x20class=\x22footer\x22>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<div\x20class=\x22left\x22>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<span>%s</span>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20</div>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<div\x20class=\x22center\x22>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<span>{{page}}/{{pages}}</span>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20</div>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<div\x20class=\x22right\x22>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20<span>%s</span>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20</div>\x0a\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20</div>','%s\x20#%d','YYYY-MM-DD','Chat','Account','N.A.','closedAt','browserName','osName','referer','customerIp','customerPort','tail','createReadStream','pipe','renderFile','downloadInteraction.html','toFile','transcript-','.pdf','log','err','unlinkSync','html-pdf','eml-format','rimraf','fast-json-patch','moment','bluebird','mustache','sox','to-csv','ejs','lodash','squel','crypto','jsforce','desk.js','querystring','ioredis','../../components/auth/service','../../components/parsers/qs','../../config/license/hardware','../../config/logger','api','../../config/environment','../../config/license/util','redis','defaults','socket.io-emitter','./chatInteraction.socket','jayson/promise','client','http','request','then','info','debug','request\x20sent','stringify','error','code','message','ChatInteraction,\x20%s,\x20%s','result','catch','status','end','count','offset','limit','set','Content-Range','json','apply','reject','save','update','sendStatus','stack','name','send','Users','TagIds','Tags','split','forEach','push','index','map','rawAttributes','fieldName','type','model','keys','query','filters','intersection','attributes','fields','length','sort','where','pick','select','field','color','from','tools_tags','u.fullname','ui.ChatInteractionId','user_has_chat_interactions','left_join','users','u.id\x20=\x20ui.UserId','chat_interactions','cm_contacts','o.id\x20=\x20i.UserId','chat_websites','a.id\x20=\x20i.ChatWebsiteId','chat_messages','me.ChatInteractionId\x20=\x20i.id','chat_interaction_has_tags','expr','search','sqlOperator','conditions','find','unreadMessages','value','having','`\x20=\x200','`\x20>\x200','Contact','operator','$substring','MATCH\x20(c.firstName,\x20c.lastName,\x20c.phone,\x20c.mobile,\x20c.fax,\x20c.email)\x20AGAINST\x20(?\x20IN\x20BOOLEAN\x20MODE)','getFullTextValue','ContactId','buildExpression','text','start','CONCAT(\x27,\x27,\x20`TagIds`,\x20\x27,\x27)\x20LIKE\x20?','union','User','CONCAT_WS(\x27\x20\x27,\x20o.name,\x20o.fullname)\x20LIKE\x20?','UserId','body','some','compact','ChatWebsiteId','i.ChatWebsiteId\x20IN\x20?','concat','createdAt','parse','$gte','$lte','i.createdAt\x20BETWEEN\x20?\x20AND\x20?','null','\x20IS\x20NULL','\x20=\x20?','read','isArray','tag','filter','replace','isNumeric','i.id\x20LIKE\x20?','group','SELECT','clone','i.id','SUM(me.read\x20=\x200\x20AND\x20me.direction\x20=\x20\x27in\x27)','order','DESC','isEmpty','t.id\x20IN\x20?','resolve','i.ChatWebsiteId\x20IS\x20NOT\x20NULL','user','i.ChatWebsiteId\x20IS\x20NULL','sequelize','toString','keyBy','ChatInteraction','Account.mandatoryDisposition','i.*','c.firstName','Contact.firstName','c.lastName'];(function(_0x5d71fb,_0x5b3f42){var _0x19bac8=function(_0x436c7d){while(--_0x436c7d){_0x5d71fb['push'](_0x5d71fb['shift']());}};_0x19bac8(++_0x5b3f42);}(_0xc63d,0x1cb));var _0xdc63=function(_0x1f72e8,_0x5108f3){_0x1f72e8=_0x1f72e8-0x0;var _0x5319a1=_0xc63d[_0x1f72e8];return _0x5319a1;};'use strict';var pdf=require(_0xdc63('0x0'));var emlformat=require(_0xdc63('0x1'));var rimraf=require(_0xdc63('0x2'));var zipdir=require('zip-dir');var jsonpatch=require(_0xdc63('0x3'));var rp=require('request-promise');var moment=require(_0xdc63('0x4'));var BPromise=require(_0xdc63('0x5'));var Mustache=require(_0xdc63('0x6'));var util=require('util');var path=require('path');var sox=require(_0xdc63('0x7'));var csv=require(_0xdc63('0x8'));var ejs=require(_0xdc63('0x9'));var fs=require('fs');var _=require(_0xdc63('0xa'));var squel=require(_0xdc63('0xb'));var crypto=require(_0xdc63('0xc'));var jsforce=require(_0xdc63('0xd'));var deskjs=require(_0xdc63('0xe'));var toCsv=require(_0xdc63('0x8'));var querystring=require(_0xdc63('0xf'));var Papa=require('papaparse');var Redis=require(_0xdc63('0x10'));var authService=require(_0xdc63('0x11'));var qs=require(_0xdc63('0x12'));var as=require('../../components/parsers/advancedSearch');var hardwareService=require(_0xdc63('0x13'));var logger=require(_0xdc63('0x14'))(_0xdc63('0x15'));var utils=require('../../config/utils');var config=require(_0xdc63('0x16'));var licenseUtil=require(_0xdc63('0x17'));var db=require('../../mysqldb')['db'];config[_0xdc63('0x18')]=_[_0xdc63('0x19')](config[_0xdc63('0x18')],{'host':'localhost','port':0x18eb});var socket=require(_0xdc63('0x1a'))(new Redis(config[_0xdc63('0x18')]));require(_0xdc63('0x1b'))['register'](socket);var jayson=require(_0xdc63('0x1c'));var client=jayson[_0xdc63('0x1d')][_0xdc63('0x1e')]({'port':0x232b});var client9004=jayson[_0xdc63('0x1d')]['http']({'port':0x232c});function respondWithRpcPromise(_0x10a632,_0x3dbd76,_0x508097,_0x398cf9){return new BPromise(function(_0x1a77da,_0x698932){var _0x2f2056=_0x398cf9||client;return _0x2f2056[_0xdc63('0x1f')](_0x10a632,_0x508097)[_0xdc63('0x20')](function(_0x2e4a52){logger[_0xdc63('0x21')]('ChatInteraction,\x20%s,\x20%s',_0x3dbd76,'request\x20sent');logger[_0xdc63('0x22')]('ChatInteraction,\x20%s,\x20%s,\x20%s',_0x3dbd76,_0xdc63('0x23'),JSON[_0xdc63('0x24')](_0x2e4a52));if(_0x2e4a52['error']){if(_0x2e4a52[_0xdc63('0x25')][_0xdc63('0x26')]===0x1f4){logger[_0xdc63('0x25')]('ChatInteraction,\x20%s,\x20%s',_0x3dbd76,_0x2e4a52[_0xdc63('0x25')]['message']);return _0x698932(_0x2e4a52[_0xdc63('0x25')][_0xdc63('0x27')]);}logger[_0xdc63('0x25')](_0xdc63('0x28'),_0x3dbd76,_0x2e4a52['error'][_0xdc63('0x27')]);return _0x1a77da(_0x2e4a52[_0xdc63('0x25')][_0xdc63('0x27')]);}else{logger[_0xdc63('0x21')]('ChatInteraction,\x20%s,\x20%s',_0x3dbd76,_0xdc63('0x23'));_0x1a77da(_0x2e4a52[_0xdc63('0x29')][_0xdc63('0x27')]);}})[_0xdc63('0x2a')](function(_0x45d2b6){logger[_0xdc63('0x25')](_0xdc63('0x28'),_0x3dbd76,_0x45d2b6);_0x698932(_0x45d2b6);});});}function respondWithStatusCode(_0x2e8251,_0x5657e0){_0x5657e0=_0x5657e0||0xcc;return function(_0x1ff896){if(_0x1ff896){return _0x2e8251['sendStatus'](_0x5657e0);}return _0x2e8251[_0xdc63('0x2b')](_0x5657e0)[_0xdc63('0x2c')]();};}function respondWithResult(_0x511ac6,_0x4aa701){_0x4aa701=_0x4aa701||0xc8;return function(_0x3c9cd5){if(_0x3c9cd5){return _0x511ac6['status'](_0x4aa701)['json'](_0x3c9cd5);}};}function respondWithFilteredResult(_0x109c1c,_0x570c4d){return function(_0x397886){if(_0x397886){var _0x50d0af=_0x397886[_0xdc63('0x2d')],_0x3f7abb=_0x570c4d[_0xdc63('0x2e')],_0x27b1be=_0x570c4d[_0xdc63('0x2e')]+_0x570c4d[_0xdc63('0x2f')],_0x49d667;if(_0x27b1be>=_0x50d0af){_0x27b1be=_0x50d0af;_0x49d667=0xc8;}else{_0x49d667=0xce;}_0x109c1c[_0xdc63('0x2b')](_0x49d667);return _0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(_0xdc63('0x9d'));_0xfd6a10[_0xdc63('0x4f')](_0xdc63('0x9d'));}else{_0x3f990c[_0xdc63('0x4f')](_0xdc63('0x80'),_[_0xdc63('0x42')](_0x5e6c88,'id'));_0xfd6a10[_0xdc63('0x4f')](_0xdc63('0x80'),_[_0xdc63('0x42')](_0x5e6c88,'id'));}});})['then'](function(){db[_0xdc63('0x9e')][_0xdc63('0x48')](_0x3f990c[_0xdc63('0x9f')](),_0xe8988c)[_0xdc63('0x20')](function(_0x1956d8){_0x5ec2d5[_0xdc63('0x2d')]=_0x1956d8[_0xdc63('0x4d')];if(_0x5ec2d5[_0xdc63('0x2d')]===0x0)return[];return db['sequelize']['query'](_0x56e3bd[_0xdc63('0x9f')](),_0xe8988c)['then'](function(_0x47e447){_0x55b3cd=_[_0xdc63('0xa0')](_0x47e447,'id');_0xe8988c=_['merge'](_0xe8988c,{'model':db[_0xdc63('0xa1')],'mapToModel':!![],'raw':!![],'nest':!![]});if(_0x207808[_0xdc63('0x48')]['fields']){_0xd3ecf[_0xdc63('0x4b')]['forEach'](function(_0x25aafa){_0xfd6a10['field']('i.'+_0x25aafa);});}else{_0xfd6a10[_0xdc63('0x52')]('SUM(me.read\x20=\x200\x20AND\x20me.direction\x20=\x20\x27in\x27)',_0xdc63('0x69'));_0xfd6a10[_0xdc63('0x52')]('a.key','Account.key');_0xfd6a10[_0xdc63('0x52')]('a.mandatoryDisposition',_0xdc63('0xa2'));_0xfd6a10['field'](_0xdc63('0xa3'));_0xfd6a10[_0xdc63('0x52')](_0xdc63('0xa4'),_0xdc63('0xa5'));_0xfd6a10[_0xdc63('0x52')](_0xdc63('0xa6'),_0xdc63('0xa7'));_0xfd6a10[_0xdc63('0x52')]('c.email',_0xdc63('0xa8'));_0xfd6a10['field'](_0xdc63('0xa9'),_0xdc63('0xaa'));_0xfd6a10[_0xdc63('0x52')](_0xdc63('0xab'),'Contact.mobile');_0xfd6a10['field'](_0xdc63('0xac'),_0xdc63('0xad'));_0xfd6a10[_0xdc63('0x52')](_0xdc63('0xae'),_0xdc63('0xaf'));_0xfd6a10['field']('o.internal',_0xdc63('0xb0'));_0xfd6a10['field'](_0xdc63('0xb1'),_0xdc63('0x3c'));}if(_0xd3ecf[_0xdc63('0x2f')])_0xfd6a10[_0xdc63('0x2f')](_0xd3ecf[_0xdc63('0x2f')]);if(_0xd3ecf[_0xdc63('0x2e')])_0xfd6a10[_0xdc63('0x2e')](_0xd3ecf[_0xdc63('0x2e')]);return db[_0xdc63('0x9e')][_0xdc63('0x48')](_0xfd6a10['toString'](),_0xe8988c);})[_0xdc63('0x20')](function(_0x2223ad){_0x22d06f[_0xdc63('0x4f')](_0xdc63('0xb2'),_[_0xdc63('0x42')](_0x2223ad,'id'));return db[_0xdc63('0x9e')]['query'](_0x22d06f[_0xdc63('0x9f')](),_0xe8988c)['then'](function(_0x2f353c){var _0x506cf2=_[_0xdc63('0xb3')](_0x2f353c,_0xdc63('0xb4'));var _0x2dac6e=[];_0x2223ad['forEach'](function(_0x1ca69d){_0x2dac6e[_0xdc63('0x40')](updateChatInteraction(_0x1ca69d,_0x55b3cd,_0x506cf2));});return BPromise[_0xdc63('0xb5')](_0x2dac6e);});});})[_0xdc63('0x20')](function(_0xc4c0f6){_0x5ec2d5[_0xdc63('0xb6')]=_0xc4c0f6;return _0x5ec2d5;})[_0xdc63('0x20')](respondWithFilteredResult(_0x953e78,_0xd3ecf));})[_0xdc63('0x2a')](handleError(_0x953e78,null));};exports['show']=function(_0x1ceeec,_0x45815c){var _0xcf6d97={'raw':![],'where':{'id':_0x1ceeec['params']['id']}},_0x195849={};_0x195849[_0xdc63('0x46')]=_[_0xdc63('0x47')](db['ChatInteraction'][_0xdc63('0x43')]);_0x195849[_0xdc63('0x48')]=_[_0xdc63('0x47')](_0x1ceeec[_0xdc63('0x48')]);_0x195849[_0xdc63('0x49')]=_['intersection'](_0x195849['model'],_0x195849[_0xdc63('0x48')]);_0xcf6d97[_0xdc63('0x4b')]=_['intersection'](_0x195849[_0xdc63('0x46')],qs['fields'](_0x1ceeec[_0xdc63('0x48')][_0xdc63('0x4c')]));_0xcf6d97[_0xdc63('0x4b')]=_0xcf6d97[_0xdc63('0x4b')][_0xdc63('0x4d')]?_0xcf6d97['attributes']:_0x195849[_0xdc63('0x46')];if(_0x1ceeec[_0xdc63('0x48')]['includeAll']){_0xcf6d97[_0xdc63('0xb7')]=[{'all':!![]}];}_0xcf6d97=_['merge']({},_0xcf6d97,_0x1ceeec['options']);return db[_0xdc63('0xa1')][_0xdc63('0x68')](_0xcf6d97)[_0xdc63('0x20')](handleEntityNotFound(_0x45815c,null))[_0xdc63('0x20')](respondWithResult(_0x45815c,null))['catch'](handleError(_0x45815c,null));};exports[_0xdc63('0xb8')]=function(_0x151852,_0x4b472f){return db[_0xdc63('0xa1')]['create'](_0x151852[_0xdc63('0x7c')],{})['then'](respondWithResult(_0x4b472f,0xc9))['catch'](handleError(_0x4b472f,null));};exports[_0xdc63('0x36')]=function(_0x338851,_0x46ec8b){if(_0x338851[_0xdc63('0x7c')]['id']){delete _0x338851[_0xdc63('0x7c')]['id'];}return db[_0xdc63('0xa1')]['find']({'where':{'id':_0x338851[_0xdc63('0xb9')]['id']}})['then'](handleEntityNotFound(_0x46ec8b,null))[_0xdc63('0x20')](saveUpdates(_0x338851[_0xdc63('0x7c')],null))[_0xdc63('0x20')](respondWithResult(_0x46ec8b,null))[_0xdc63('0x2a')](handleError(_0x46ec8b,null));};exports[_0xdc63('0xba')]=function(_0x97f564,_0x3b9c10){return db[_0xdc63('0xa1')][_0xdc63('0x68')]({'where':{'id':_0x97f564[_0xdc63('0xb9')]['id']}})['then'](handleEntityNotFound(_0x3b9c10,null))[_0xdc63('0x20')](removeEntity(_0x3b9c10,null))['catch'](handleError(_0x3b9c10,null));};exports[_0xdc63('0xbb')]=function(_0x20b7c6,_0x5cb678){return db[_0xdc63('0xa1')][_0xdc63('0xbb')]()[_0xdc63('0x20')](respondWithResult(_0x5cb678,null))[_0xdc63('0x2a')](handleError(_0x5cb678,null));};exports[_0xdc63('0xbc')]=function(_0x3440a1,_0x4b80e8){var _0x2efa3d=_0x3440a1[_0xdc63('0xb9')]['id'];var _0x371c5d;var _0x111006;var _0x5b73d3;return db['ChatInteraction'][_0xdc63('0xbd')]({'where':{'id':_0x2efa3d}})[_0xdc63('0x20')](function(_0x183f05){_0x371c5d=_0x183f05;return db['ChatWebsite'][_0xdc63('0xbd')]({'where':{'id':_0x183f05[_0xdc63('0x7f')]},'attributes':['id',_0xdc63('0xbe'),_0xdc63('0xbf')],'raw':!![]});})['then'](function(_0xb33bde){if(_0xb33bde&&_0xb33bde[_0xdc63('0xbe')]&&_0xb33bde['vidaooEscalation']){_0x111006=_0xb33bde;var _0x1647f1={'rejectUnauthorized':![],'method':_0xdc63('0xc0'),'uri':_0xdc63('0xc1'),'headers':{'X-APIKEY':_0xb33bde[_0xdc63('0xbe')]},'body':{'name':_0xdc63('0xc2')+_0x2efa3d},'redirect':'follow','json':!![]};return rp(_0x1647f1);}else{throw new db[(_0xdc63('0xc3'))][(_0xdc63('0xc4'))]('Error\x20in\x20Vidaoo\x20configuration');}})[_0xdc63('0x20')](function(_0x4447af){_0x5b73d3=_0x4447af;if(_0x5b73d3['id']){var _0x34502f={'body':_0x5b73d3[_0xdc63('0xc5')],'ChatWebsiteId':_0x111006['id'],'ChatInteractionId':_0x371c5d['id'],'direction':_0xdc63('0xc6'),'UserId':_0x3440a1[_0xdc63('0x9c')]['id']};return db[_0xdc63('0xc7')][_0xdc63('0xb8')](_0x34502f,{});}else{throw new db['Sequelize']['ValidationError'](_0xdc63('0xc8'));}})[_0xdc63('0x20')](function(){return _0x371c5d[_0xdc63('0xc9')]({'vidaooSessionId':_0x5b73d3['id']});})['then'](respondWithResult(_0x4b80e8,null))[_0xdc63('0x2a')](handleError(_0x4b80e8,null));};exports[_0xdc63('0xca')]=function(_0x5ec01e,_0x5afd4d){if(_0x5ec01e['body']['id']){delete _0x5ec01e['body']['id'];}return db['ChatInteraction'][_0xdc63('0x68')]({'where':{'id':_0x5ec01e[_0xdc63('0xb9')]['id']}})[_0xdc63('0x20')](handleEntityNotFound(_0x5afd4d,null))['then'](saveUpdates(_0x5ec01e[_0xdc63('0x7c')],null))['then'](respondWithResult(_0x5afd4d,null))[_0xdc63('0x2a')](handleError(_0x5afd4d,null));};exports[_0xdc63('0xcb')]=function(_0xbd917,_0x4e1d10,_0x13094c){if(_0xbd917[_0xdc63('0x7c')]['id']){delete _0xbd917[_0xdc63('0x7c')]['id'];}return db[_0xdc63('0xa1')][_0xdc63('0x68')]({'where':{'id':_0xbd917[_0xdc63('0xb9')]['id']}})['then'](function(_0x53c615){if(!_0x53c615){logger[_0xdc63('0x25')](_0xdc63('0xcc'),_0xdc63('0xcb'),0x194,'entity\x20not\x20found');_0x4e1d10[_0xdc63('0x37')](0x194);}else{if(_0x53c615[_0xdc63('0x7b')]){throw new db[(_0xdc63('0xc3'))][(_0xdc63('0xc4'))](_0xdc63('0xcd'));}}return _0x53c615;})[_0xdc63('0x20')](function(_0x10828c){if(_0x10828c){return _0x10828c[_0xdc63('0x36')]({'closed':_0xbd917[_0xdc63('0x7c')]['closed'],'disposition':_0xbd917[_0xdc63('0x7c')][_0xdc63('0xce')]})[_0xdc63('0x20')](function(_0x5180d9){return _0x5180d9;});}})[_0xdc63('0x20')](function(_0x2f9b3b){return respondWithRpcPromise('AbandonInteraction',_0xdc63('0xcb'),_0xbd917[_0xdc63('0x7c')],client9004);})[_0xdc63('0x20')](respondWithResult(_0x4e1d10,null))[_0xdc63('0x2a')](handleError(_0x4e1d10,null));};exports[_0xdc63('0xcf')]=function(_0x228350,_0x18851a,_0x43fe1f){_0x228350[_0xdc63('0x7c')]['name']=_0x228350['file'][_0xdc63('0xd0')];_0x228350[_0xdc63('0x7c')][_0xdc63('0xd1')]=_0x228350[_0xdc63('0xd2')][_0xdc63('0xd3')];_0x228350[_0xdc63('0x7c')]['type']=_0x228350[_0xdc63('0xd2')][_0xdc63('0xd4')];return db[_0xdc63('0xd5')][_0xdc63('0xb8')](_0x228350['body'])[_0xdc63('0x20')](respondWithResult(_0x18851a,0xc9))['catch'](handleError(_0x18851a,null));};exports[_0xdc63('0xd6')]=function(_0x214ef0,_0x3f09c1,_0x516b51){return db['ChatInteraction'][_0xdc63('0xbd')]({'where':{'id':_0x214ef0['params']['id']},'raw':!![]})[_0xdc63('0x20')](handleEntityNotFound(_0x3f09c1,null))[_0xdc63('0x20')](function(_0x1bfea7){if(_0x1bfea7){if(_0x1bfea7[_0xdc63('0xd7')]){return _0x3f09c1[_0xdc63('0x2b')](0x193)[_0xdc63('0x32')]({'status':0x193,'message':_0xdc63('0xd8')});}return db[_0xdc63('0xd5')][_0xdc63('0xbd')]({'where':{'id':_0x214ef0[_0xdc63('0x48')][_0xdc63('0xd9')]},'raw':!![]})['then'](handleEntityNotFound(_0x3f09c1,null));}})[_0xdc63('0x20')](function(_0x593ac7){if(_0x593ac7){return _0x3f09c1[_0xdc63('0xda')](path[_0xdc63('0xdb')](config[_0xdc63('0xdc')],_0xdc63('0xdd'),_0x593ac7[_0xdc63('0xd1')]));}})[_0xdc63('0x2a')](handleError(_0x3f09c1,null));};exports[_0xdc63('0xde')]=function(_0x119e41,_0x514569){var _0x5a18aa=null;var _0x4a66c5=null;var _0x396372=null;var _0xe22713=null;if(_0x119e41[_0xdc63('0x7c')]['id']){delete _0x119e41['body']['id'];}if(_0x119e41[_0xdc63('0x7c')][_0xdc63('0xdf')]){_0xe22713=path[_0xdc63('0xdb')](config[_0xdc63('0xdc')],_0xdc63('0xe0'),util[_0xdc63('0xe1')](_0xdc63('0xe2'),Date['now']()));_0x119e41[_0xdc63('0x7c')]['pathTranscript']=_0xe22713;}return db[_0xdc63('0xa1')]['find']({'where':{'id':_0x119e41[_0xdc63('0xb9')]['id']},'include':[{'model':db['ChatMessage'],'as':'Messages','include':[{'model':db[_0xdc63('0x79')],'as':_0xdc63('0x79')}]}]})[_0xdc63('0x20')](handleEntityNotFound(_0x514569,null))['then'](saveUpdates(_0x119e41[_0xdc63('0x7c')],null))[_0xdc63('0x20')](function(_0x45a78f){if(_0x45a78f){_0x5a18aa=_0x45a78f;return db[_0xdc63('0xe3')][_0xdc63('0x68')]({'where':{'id':_0x5a18aa[_0xdc63('0x7f')]}});}})[_0xdc63('0x20')](function(_0x5c00ee){if(_0x5c00ee){_0x396372=_0x5c00ee;return db['CmContact']['find']({'where':{'id':_0x5a18aa[_0xdc63('0x73')]}});}})[_0xdc63('0x20')](function(_0x9a8b56){if(_0x9a8b56){_0x4a66c5=_0x9a8b56;if(_0xe22713){var _0x1bce87=null;for(var _0x1c45a2=0x1;_0x1c45a2<_0x5a18aa[_0xdc63('0xe4')][_0xdc63('0x4d')];++_0x1c45a2){_0x1bce87=_0x5a18aa[_0xdc63('0xe4')][_0x1c45a2];var _0x28822e=_0x1bce87[_0xdc63('0x7b')]?util[_0xdc63('0xe1')](_0xdc63('0xe5'),_0x396372[_0xdc63('0xe6')],_0x1bce87[_0xdc63('0x7b')]):_0xdc63('0xe7');var _0x9169c8=_0x119e41[_0xdc63('0x7c')][_0xdc63('0xe8')]||util['format'](_0xdc63('0xe5'),_0xdc63('0xe9'),_0x1bce87[_0xdc63('0x73')]);switch(_0x396372[_0xdc63('0xea')]){case _0xdc63('0xeb'):_0x28822e=_0x1bce87[_0xdc63('0x7b')]?util[_0xdc63('0xe1')](_0xdc63('0xe5'),_0x396372[_0xdc63('0xe6')],_0x1bce87[_0xdc63('0x7b')]):'System';break;case _0xdc63('0xec'):_0x28822e=_0x1bce87[_0xdc63('0x7b')]?_0x1bce87[_0xdc63('0x79')]['alias']||_0x1bce87[_0xdc63('0x79')][_0xdc63('0xed')]:_0xdc63('0xe7');break;case _0xdc63('0xee'):_0x28822e=_0x1bce87['UserId']?_0x1bce87['User'][_0xdc63('0xed')]:_0xdc63('0xe7');break;default:_0x28822e=_0x1bce87[_0xdc63('0x7b')]?util[_0xdc63('0xe1')](_0xdc63('0xe5'),_0x396372[_0xdc63('0xe6')],_0x1bce87[_0xdc63('0x7b')]):'System';}var _0xad4f35=util[_0xdc63('0xe1')]('[%s]\x20%s:\x20%s\x0a',moment(_0x1bce87['createdAt'])['format']('MM/DD/YYYY\x20HH:mm:ss'),_0x1bce87['direction']==='in'?_0x9169c8:_0x28822e,_0x1bce87['body']);if(!_0x1bce87[_0xdc63('0xef')]){fs['appendFileSync'](_0xe22713,_0xad4f35);}}return db[_0xdc63('0xf0')][_0xdc63('0xbd')]({'where':{'service':!![]},'include':[{'model':db[_0xdc63('0xf1')],'as':_0xdc63('0xf2'),'raw':!![]}]});}}})[_0xdc63('0x20')](function(_0x1f4922){if(_0x1f4922&&_0x1f4922[_0xdc63('0xf2')]&&_0x119e41[_0xdc63('0x7c')]){var _0x314994={'tls':{'rejectUnauthorized':![]}};if(_0x1f4922[_0xdc63('0xf2')][_0xdc63('0xf3')]){_0x314994[_0xdc63('0xf3')]=_0x1f4922['Smtp'][_0xdc63('0xf3')];}else{_0x314994[_0xdc63('0xf4')]=_0x1f4922['Smtp']['host'];_0x314994[_0xdc63('0xf5')]=_0x1f4922[_0xdc63('0xf2')][_0xdc63('0xf5')];_0x314994[_0xdc63('0xf6')]=_0x1f4922[_0xdc63('0xf2')]['secure'];}if(_0x1f4922[_0xdc63('0xf2')][_0xdc63('0xf7')]){_0x314994[_0xdc63('0xf8')]={'user':_0x1f4922[_0xdc63('0xf2')][_0xdc63('0x9c')],'pass':_0x1f4922[_0xdc63('0xf2')][_0xdc63('0xf9')]};}return respondWithRpcPromise(_0xdc63('0xfa'),_0xdc63('0xfb'),{'account':_0x314994,'message':{'from':util['format']('\x22%s\x22\x20<%s>',_0x1f4922[_0xdc63('0x39')],_0x1f4922[_0xdc63('0xfc')]||_0x1f4922[_0xdc63('0xf2')][_0xdc63('0x9c')]),'to':_0x119e41['body'][_0xdc63('0xdf')],'subject':_0xdc63('0xfd'),'text':util[_0xdc63('0xe1')](_0xdc63('0xfe'),_0x119e41['body'][_0xdc63('0xdf')]),'attachments':[{'path':_0xe22713}]}})['then'](function(){return _0x5a18aa;})[_0xdc63('0x2a')](function(_0x198a70){console[_0xdc63('0x25')](_0x198a70);});}else{return _0x5a18aa;}})[_0xdc63('0x20')](respondWithStatusCode(_0x514569,0xc8))['catch'](handleError(_0x514569,null));};exports[_0xdc63('0xff')]=function(_0x5ed1bc,_0x49b43b,_0x5826c4){return db['ChatMessage'][_0xdc63('0x68')]({'where':{'id':_0x5ed1bc['params']['id']}})[_0xdc63('0x20')](handleEntityNotFound(_0x49b43b,null))['then'](function(_0x49fb9c){if(_0x49fb9c){return _0x49fb9c[_0xdc63('0xff')](_0x5ed1bc['body']['ids'],_[_0xdc63('0x100')](_0x5ed1bc['body'],[_0xdc63('0x101'),'id'])||{});}})[_0xdc63('0x20')](respondWithResult(_0x49b43b,null))[_0xdc63('0x2a')](handleError(_0x49b43b,null));};exports[_0xdc63('0x102')]=function(_0x389755,_0x55ab5c,_0x4f1ca8){var _0x5c7827={'raw':![],'where':{}};var _0x410fe8={};var _0x473004={'count':0x0,'rows':[]};return db[_0xdc63('0xa1')][_0xdc63('0xbd')]({'where':{'id':_0x389755[_0xdc63('0xb9')]['id']}})['then'](handleEntityNotFound(_0x55ab5c,null))[_0xdc63('0x20')](function(_0x2ab5e9){if(_0x2ab5e9){_0x410fe8[_0xdc63('0x46')]=_[_0xdc63('0x47')](db[_0xdc63('0xc7')][_0xdc63('0x43')]);_0x410fe8[_0xdc63('0x48')]=_[_0xdc63('0x47')](_0x389755[_0xdc63('0x48')]);_0x410fe8['filters']=_[_0xdc63('0x4a')](_0x410fe8[_0xdc63('0x46')],_0x410fe8['query']);_0x5c7827['attributes']=_[_0xdc63('0x4a')](_0x410fe8['model'],qs[_0xdc63('0x4c')](_0x389755[_0xdc63('0x48')][_0xdc63('0x4c')]));_0x5c7827[_0xdc63('0x4b')]=_0x5c7827[_0xdc63('0x4b')][_0xdc63('0x4d')]?_0x5c7827[_0xdc63('0x4b')]:_0x410fe8[_0xdc63('0x46')];if(!_0x389755[_0xdc63('0x48')][_0xdc63('0x103')]('nolimit')){_0x5c7827[_0xdc63('0x2f')]=qs[_0xdc63('0x2f')](_0x389755[_0xdc63('0x48')][_0xdc63('0x2f')]);_0x5c7827[_0xdc63('0x2e')]=qs[_0xdc63('0x2e')](_0x389755[_0xdc63('0x48')]['offset']);}_0x5c7827['order']=qs[_0xdc63('0x4e')](_0x389755['query']['sort']);_0x5c7827[_0xdc63('0x4f')]=qs[_0xdc63('0x49')](_['pick'](_0x389755['query'],_0x410fe8[_0xdc63('0x49')]));_0x5c7827['where']['ChatInteractionId']=_0x2ab5e9['id'];if(_0x389755[_0xdc63('0x48')][_0xdc63('0x8d')]){_0x5c7827['where']=_[_0xdc63('0x104')](_0x5c7827['where'],{'$or':_[_0xdc63('0x42')](_0x5c7827['attributes'],function(_0x401092){var _0x3ba403={};_0x3ba403[_0x401092]={'$like':'%'+_0x389755['query'][_0xdc63('0x8d')]+'%'};return _0x3ba403;})});}if(_0x389755['query'][_0xdc63('0x84')]){var _0xf6dba9=_0x389755['query']['$gte'][_0xdc63('0x3e')](',');var _0x37ce53={};_0x37ce53[_0xf6dba9[0x0]]={'$gte':moment(_0xf6dba9[0x1])[_0xdc63('0xe1')](_0xdc63('0x105'))};_0x5c7827['where']=_[_0xdc63('0x104')](_0x5c7827['where'],_0x37ce53);}_0x5c7827=_[_0xdc63('0x104')]({},_0x5c7827,_0x389755[_0xdc63('0x106')]);return db[_0xdc63('0xc7')]['count']({'where':_0x5c7827['where']})['then'](function(_0xfd6fe8){_0x473004[_0xdc63('0x2d')]=_0xfd6fe8;if(_0x389755['query'][_0xdc63('0x107')]){_0x5c7827[_0xdc63('0xb7')]=[{'all':!![]}];}return db['ChatMessage'][_0xdc63('0x108')](_0x5c7827);})[_0xdc63('0x20')](function(_0x207789){_0x473004['rows']=_0x207789;return _0x473004;});}})[_0xdc63('0x20')](respondWithFilteredResult(_0x55ab5c,_0x5c7827))[_0xdc63('0x2a')](handleError(_0x55ab5c,null));};exports[_0xdc63('0x109')]=function(_0x376c61,_0x2fbeeb,_0x7cd594){var _0x322df6={'where':{}},_0x66eb39={},_0x2c47ec={'count':0x0,'rows':[]};return db[_0xdc63('0xa1')][_0xdc63('0xbd')]({'where':{'id':_0x376c61[_0xdc63('0xb9')]['id']}})[_0xdc63('0x20')](handleEntityNotFound(_0x2fbeeb,null))[_0xdc63('0x20')](function(_0x19e79c){if(_0x19e79c){_0x66eb39[_0xdc63('0x46')]=_['keys'](db[_0xdc63('0xc7')]['rawAttributes']);_0x66eb39[_0xdc63('0x48')]=_[_0xdc63('0x47')](_0x376c61['query']);_0x66eb39[_0xdc63('0x49')]=_['intersection'](_0x66eb39[_0xdc63('0x46')],_0x66eb39['query']);_0x322df6[_0xdc63('0x4b')]=_[_0xdc63('0x4a')](_0x66eb39[_0xdc63('0x46')],qs['fields'](_0x376c61[_0xdc63('0x48')][_0xdc63('0x4c')]));_0x322df6[_0xdc63('0x4b')]=_0x322df6['attributes'][_0xdc63('0x4d')]?_0x322df6[_0xdc63('0x4b')]:_0x66eb39[_0xdc63('0x46')];if(!_0x376c61[_0xdc63('0x48')]['hasOwnProperty']('nolimit')){_0x322df6[_0xdc63('0x2f')]=qs[_0xdc63('0x2f')](_0x376c61[_0xdc63('0x48')][_0xdc63('0x2f')]);_0x322df6['offset']=qs[_0xdc63('0x2e')](_0x376c61[_0xdc63('0x48')][_0xdc63('0x2e')]);}_0x322df6[_0xdc63('0x96')]=qs[_0xdc63('0x4e')](_0x376c61[_0xdc63('0x48')][_0xdc63('0x4e')]);_0x322df6[_0xdc63('0x4f')]=qs[_0xdc63('0x49')](_['pick'](_0x376c61[_0xdc63('0x48')],_0x66eb39[_0xdc63('0x49')]));_0x322df6[_0xdc63('0x4f')][_0xdc63('0xb4')]=_0x19e79c['id'];if(_0x376c61[_0xdc63('0x48')][_0xdc63('0x8d')]){_0x322df6['where']=_['merge'](_0x322df6['where'],{'$or':_[_0xdc63('0x42')](_0x322df6[_0xdc63('0x4b')],function(_0x3ebded){var _0x411332={};_0x411332[_0x3ebded]={'$like':'%'+_0x376c61[_0xdc63('0x48')]['filter']+'%'};return _0x411332;})});}_0x322df6['where'][_0xdc63('0xef')]=![];if(_0x376c61[_0xdc63('0x48')]['id']){_0x322df6[_0xdc63('0x4f')]['id']={'$gt':_0x376c61['query']['id']};}_0x322df6=_[_0xdc63('0x104')]({},_0x322df6,_0x376c61[_0xdc63('0x106')]);return db[_0xdc63('0xc7')][_0xdc63('0x2d')]({'where':_0x322df6['where']})[_0xdc63('0x20')](function(_0x42a4d9){_0x2c47ec[_0xdc63('0x2d')]=_0x42a4d9;_0x322df6['include']=[];if(_0x376c61[_0xdc63('0x48')][_0xdc63('0x10a')]){_0x322df6[_0xdc63('0xb7')][_0xdc63('0x40')]({'model':db[_0xdc63('0x79')],'as':'User','attributes':['id',_0xdc63('0xed'),_0xdc63('0x10b')]});}if(_0x376c61[_0xdc63('0x48')][_0xdc63('0x107')]){_0x322df6[_0xdc63('0xb7')]=[{'all':!![]}];}return db[_0xdc63('0xc7')][_0xdc63('0x108')](_0x322df6);})[_0xdc63('0x20')](function(_0x2664e7){_0x2c47ec['rows']=_0x2664e7;return _0x2c47ec;});}})[_0xdc63('0x20')](respondWithFilteredResult(_0x2fbeeb,_0x322df6))[_0xdc63('0x2a')](handleError(_0x2fbeeb,null));};exports[_0xdc63('0x10c')]=function(_0x48fa26,_0x548de7,_0x2be141){return db['ChatInteraction'][_0xdc63('0x68')]({'where':{'id':_0x48fa26[_0xdc63('0xb9')]['id']}})[_0xdc63('0x20')](handleEntityNotFound(_0x548de7,null))[_0xdc63('0x20')](function(_0x20439f){if(_0x20439f){return _0x20439f[_0xdc63('0x10d')](_0x48fa26[_0xdc63('0x7c')][_0xdc63('0x101')],_[_0xdc63('0x100')](_0x48fa26[_0xdc63('0x7c')],[_0xdc63('0x101'),'id'])||{})[_0xdc63('0x10e')](function(){return db[_0xdc63('0x10f')]['findAll']({'attributes':['id','name',_0xdc63('0x53')],'where':{'id':_0x48fa26[_0xdc63('0x7c')][_0xdc63('0x101')]}});})[_0xdc63('0x20')](function(_0x50a3fc){socket[_0xdc63('0x110')](_0xdc63('0x111'),{'id':Number(_0x48fa26[_0xdc63('0xb9')]['id']),'tags':_0x50a3fc||[]});return{'id':Number(_0x48fa26['params']['id']),'tags':_0x50a3fc||[]};});}})['then'](respondWithResult(_0x548de7,null))[_0xdc63('0x2a')](handleError(_0x548de7,null));};exports[_0xdc63('0x112')]=function(_0x4c3144,_0x578cb3,_0x43deaf){return db[_0xdc63('0xa1')][_0xdc63('0x68')]({'where':{'id':_0x4c3144[_0xdc63('0xb9')]['id']}})[_0xdc63('0x20')](handleEntityNotFound(_0x578cb3,null))[_0xdc63('0x20')](function(_0x5da01a){if(_0x5da01a){return _0x5da01a['removeTags'](_0x4c3144[_0xdc63('0x48')][_0xdc63('0x101')]);}})[_0xdc63('0x20')](respondWithStatusCode(_0x578cb3,null))[_0xdc63('0x2a')](handleError(_0x578cb3,null));};exports[_0xdc63('0xda')]=function(_0x471155,_0x58a1ea){var _0x420e75=moment()[_0xdc63('0x113')]()[_0xdc63('0x9f')]();var _0x46a196=path['join'](config[_0xdc63('0xdc')],_0xdc63('0x114'),'files',_0xdc63('0x115'));var _0x474537=path[_0xdc63('0xdb')](config[_0xdc63('0xdc')],_0xdc63('0x114'),'files',_0xdc63('0x116'));var _0x3c0d78=path[_0xdc63('0xdb')](_0x46a196,_0x420e75);var _0x5d8790=util[_0xdc63('0xe1')](_0xdc63('0x117'),_0x47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