server/components/realtime/agents.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x46ed=['map','findOne','getAgents','all','flatten','value','getAgentIdsByQueues','includes','getAgentIdsByStatus','resolve','findAll','name','pauseType','find','globalStatus','split','order','startsWith','DESC','ASC','fullname,internal','fullname','validateSortParameter','toLowerCase','sortAgentsByStatus','userpic','online','lastPauseAt','internal','address','chatCapacity','openchannelCapacity','smsCapacity','whatsappCapacity','faxCapacity','chatCurrentCapacity','openchannelCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','chatStatusTime','openchannelStatusTime','mailStatusTime','smsStatusTime','whatsappStatusTime','faxStatusTime','voiceStatusTime','destconnectedlinenum','screenrecording','phoneBarEnableScreenRecordingByAgent','phoneBarEnableAutomaticScreenRecording','omit','pick','role','lastLoginAt','faxStatus','mailCurrentCapacity','smsCurrentCapacity','onhold','queue','routealias','lodash','jayson/promise','client','http','chatPause','faxPause','mailPause','openchannelPause','smsPause','voicePause','whatsappPause','every','filter','length','unknown','unavailable','ringing','isNil','voiceStatus','chatStatus','openchannelStatus','smsStatus','whatsappStatus','Agents','then','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','request','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','merge','catch','getRealtimeAgents','pause','*pause','idle','busy','isArray','startCase','Queue'];(function(_0x40c187,_0x4aa42a){var _0x2619b8=function(_0x1a0cd0){while(--_0x1a0cd0){_0x40c187['push'](_0x40c187['shift']());}};_0x2619b8(++_0x4aa42a);}(_0x46ed,0x168));var _0xd46e=function(_0x122ef9,_0x451d2a){_0x122ef9=_0x122ef9-0x0;var _0x42fba0=_0x46ed[_0x122ef9];return _0x42fba0;};'use strict';var _=require(_0xd46e('0x0'));var jayson=require(_0xd46e('0x1'));var db=require('../../mysqldb')['db'];var amiClient=jayson[_0xd46e('0x2')][_0xd46e('0x3')]({'port':0x232a});var routingClient=jayson[_0xd46e('0x2')]['http']({'port':0x232c});function isAgentPaused(_0x2e6b84,_0x4518b8){var _0x54ef98=[_0x2e6b84[_0xd46e('0x4')],_0x2e6b84[_0xd46e('0x5')],_0x2e6b84[_0xd46e('0x6')],_0x2e6b84[_0xd46e('0x7')],_0x2e6b84[_0xd46e('0x8')],_0x2e6b84[_0xd46e('0x9')],_0x2e6b84[_0xd46e('0xa')]];if(!_0x4518b8)return _[_0xd46e('0xb')](_0x54ef98);var _0x31259b=_[_0xd46e('0xc')](_0x54ef98);return _0x31259b[_0xd46e('0xd')]>0x0&&_0x31259b['length']<_0x54ef98[_0xd46e('0xd')]?!![]:![];}function isIdle(_0x81235b){return _0x81235b==='idle'||_0x81235b===_0xd46e('0xe')||_0x81235b===_0xd46e('0xf')||_0x81235b===_0xd46e('0x10')||_[_0xd46e('0x11')](_0x81235b);}function isAgentIdle(_0x1ad723){if(_0x1ad723[_0xd46e('0x12')]!=='idle'&&_0x1ad723[_0xd46e('0x9')]){_0x1ad723['voiceStatus']='pause';return![];}return _[_0xd46e('0xb')]([_0x1ad723[_0xd46e('0x13')],_0x1ad723['faxStatus'],_0x1ad723['mailStatus'],_0x1ad723[_0xd46e('0x14')],_0x1ad723[_0xd46e('0x15')],_0x1ad723[_0xd46e('0x12')],_0x1ad723[_0xd46e('0x16')]],isIdle);}function getRealtimeAgents(){return amiClient['request'](_0xd46e('0x17'),{})[_0xd46e('0x18')](function(_0x417402){if(_0x417402[_0xd46e('0x19')]){throw new Error(_0xd46e('0x1a'));}var _0x47fa8f=_0x417402[_0xd46e('0x1b')];return routingClient[_0xd46e('0x1c')](_0xd46e('0x17'),{})['then'](function(_0x5ddd04){if(_0x5ddd04[_0xd46e('0x19')]){throw new Error(_0xd46e('0x1d'));}var _0x488690=_0x5ddd04['result'];return _[_0xd46e('0x1e')]({},_0x47fa8f,_0x488690);});})[_0xd46e('0x1f')](function(_0x362885){throw _0x362885;});}exports[_0xd46e('0x20')]=getRealtimeAgents;function getAgentStatus(_0x409010){var _0x312d6f=_0xd46e('0xe');if(isAgentPaused(_0x409010))_0x312d6f=_0xd46e('0x21');else if(isAgentPaused(_0x409010,!![]))_0x312d6f=_0xd46e('0x22');else if(isAgentIdle(_0x409010))_0x312d6f=_0xd46e('0x23');else _0x312d6f=_0xd46e('0x24');return _0x312d6f;}exports['getAgentStatus']=getAgentStatus;function getAgentIdsByQueues(_0x259072,_0x1c83fa){var _0x79aa51=_[_0xd46e('0x25')](_0x259072)?_0x259072:[_0x259072];var _0x128246=_[_0xd46e('0x26')](_0x1c83fa)+_0xd46e('0x27');var _0x8a1be=_[_0xd46e('0x28')](_0x79aa51,function(_0x4cf899){return db[_0x128246][_0xd46e('0x29')]({'where':{'id':_0x4cf899}})['then'](function(_0x4b8f6a){if(!_0x4b8f6a)return[];return _0x4b8f6a[_0xd46e('0x2a')]({'attributes':['id'],'raw':!![]});});});return Promise[_0xd46e('0x2b')](_0x8a1be)[_0xd46e('0x18')](function(_0x42afc7){var _0x247b9f=_(_0x42afc7)[_0xd46e('0x2c')]()[_0xd46e('0x28')]('id')['uniq']()[_0xd46e('0x2d')]();return _0x247b9f;});}exports[_0xd46e('0x2e')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0xddbce9,_0x17db79,_0x96f15c){try{if(_0x17db79[_0xd46e('0xd')]>0x0){_0xddbce9=_0xddbce9['filter'](function(_0x465d54){return _0x17db79[_0xd46e('0x2f')](_0x465d54['id']);});}var _0x2d1afe=_0xddbce9[_0xd46e('0xc')](function(_0x106edc){var _0x423ea3=_0xd46e('0x24');if(isAgentIdle(_0x106edc)){_0x423ea3=_0xd46e('0x23');}return _0x423ea3===_0x96f15c;});return _[_0xd46e('0x28')](_0x2d1afe,'id');}catch(_0x45ea47){throw _0x45ea47;}}exports[_0xd46e('0x30')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x504324,_0x2f4a1b,_0x5ed8dc){return Promise[_0xd46e('0x31')]()[_0xd46e('0x18')](function(){if(_0x2f4a1b[_0xd46e('0xd')]>0x0){_0x504324=_0x504324[_0xd46e('0xc')](function(_0x5ef248){return _0x2f4a1b[_0xd46e('0x2f')](_0x5ef248['id']);});}return _0x504324;})[_0xd46e('0x18')](function(){return db['User'][_0xd46e('0x32')]({'attributes':['id',_0xd46e('0x33'),'fullname',_0xd46e('0x4'),_0xd46e('0x5'),_0xd46e('0x6'),'openchannelPause','smsPause',_0xd46e('0x9'),_0xd46e('0xa'),_0xd46e('0x34')],'where':{'id':{'$in':_[_0xd46e('0x28')](_0x504324,'id')}},'raw':!![]});})[_0xd46e('0x18')](function(_0x423de9){return _0x423de9[_0xd46e('0x28')](function(_0xf8b746){var _0x527a2f=_[_0xd46e('0x35')](_0x504324,['id',_0xf8b746['id']]);var _0x1a1181=filterAgentAttributes(_0x527a2f);_[_0xd46e('0x1e')](_0xf8b746,_0x1a1181);_0xf8b746[_0xd46e('0x36')]=getAgentStatus(_0xf8b746);return _0xf8b746;});})[_0xd46e('0x18')](function(_0x1e0897){var _0x42ddde=sortAgentsByStatus(_0x1e0897,_0x5ed8dc);return _['map'](_0x42ddde,'id');})[_0xd46e('0x1f')](function(_0x357212){throw _0x357212;});}exports['getSortedAgentsIdsByStatus']=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x14447e){var _0x96b0f9={'fields':[],'order':null};var _0x12ccf8=_0x14447e[_0xd46e('0x37')](',');_0x96b0f9['fields']=_[_0xd46e('0xc')](_0x12ccf8,function(_0x3ecf34){if(!_0x3ecf34[_0xd46e('0x2f')](_0xd46e('0x36'))){return!![];}_0x96b0f9[_0xd46e('0x38')]=_[_0xd46e('0x39')](_0x3ecf34,'-')?_0xd46e('0x3a'):_0xd46e('0x3b');return![];});return _0x96b0f9;}exports['getUpdatedSortOptions']=getUpdatedSortOptions;function validateSortParameter(_0x232e6f){if(!_0x232e6f){_0x232e6f=_0xd46e('0x3c');}if(_0x232e6f[_0xd46e('0x2f')](_0xd46e('0x3d'))&&!_0x232e6f[_0xd46e('0x2f')]('internal')){var _0x964c66=_0x232e6f['substring'](0x0,_0x232e6f['indexOf']('fullname'));_0x232e6f+=','+_0x964c66+'internal';}return _0x232e6f;}exports[_0xd46e('0x3e')]=validateSortParameter;function sortAgentsByStatus(_0x54949f,_0x3b76e0){var _0x40720e=_0x54949f['sort'](function(_0x462477,_0x4114e6){if(_0x462477[_0xd46e('0x36')]===_0x4114e6[_0xd46e('0x36')]){if(_0x462477[_0xd46e('0x36')]===_0xd46e('0x21')){if(_0x3b76e0===_0xd46e('0x3a')){return(_0x462477[_0xd46e('0x34')]||'')<(_0x4114e6[_0xd46e('0x34')]||'')||_0x462477[_0xd46e('0x3d')][_0xd46e('0x3f')]()>_0x4114e6['fullname']['toLowerCase']()?0x1:-0x1;}else{return(_0x462477['pauseType']||'')<(_0x4114e6[_0xd46e('0x34')]||'')||_0x462477['fullname'][_0xd46e('0x3f')]()>_0x4114e6[_0xd46e('0x3d')][_0xd46e('0x3f')]()?-0x1:0x1;}}else{if(_0x3b76e0===_0xd46e('0x3a')){return _0x462477[_0xd46e('0x3d')][_0xd46e('0x3f')]()<_0x4114e6[_0xd46e('0x3d')][_0xd46e('0x3f')]()?0x1:-0x1;}else{return _0x462477['fullname'][_0xd46e('0x3f')]()<_0x4114e6['fullname'][_0xd46e('0x3f')]()?-0x1:0x1;}}}else{if(_0x3b76e0===_0xd46e('0x3a')){return _0x462477[_0xd46e('0x36')]<_0x4114e6[_0xd46e('0x36')]?0x1:-0x1;}else{return _0x462477[_0xd46e('0x36')]<_0x4114e6['globalStatus']?-0x1:0x1;}}});return _0x40720e;}exports[_0xd46e('0x40')]=sortAgentsByStatus;function filterAgentAttributes(_0xfcd7f9){var _0x2acb83=[_0xd46e('0x41'),_0xd46e('0x42'),'lastLoginAt',_0xd46e('0x43'),_0xd46e('0x34'),_0xd46e('0x43'),_0xd46e('0x44'),_0xd46e('0x45'),'chatPause',_0xd46e('0x7'),_0xd46e('0x6'),_0xd46e('0x8'),_0xd46e('0xa'),_0xd46e('0x5'),_0xd46e('0x9'),_0xd46e('0x46'),_0xd46e('0x47'),'mailCapacity',_0xd46e('0x48'),_0xd46e('0x49'),_0xd46e('0x4a'),_0xd46e('0x4b'),_0xd46e('0x4c'),'mailCurrentCapacity','smsCurrentCapacity',_0xd46e('0x4d'),_0xd46e('0x4e'),_0xd46e('0x13'),'openchannelStatus','mailStatus',_0xd46e('0x15'),_0xd46e('0x16'),'faxStatus',_0xd46e('0x12'),_0xd46e('0x4f'),_0xd46e('0x50'),_0xd46e('0x51'),_0xd46e('0x52'),_0xd46e('0x53'),_0xd46e('0x54'),_0xd46e('0x55'),'queue',_0xd46e('0x56'),_0xd46e('0x57'),_0xd46e('0x58'),_0xd46e('0x59'),'routealias'];var _0x56dd9a=[_0xd46e('0x4'),'openchannelPause',_0xd46e('0x6'),_0xd46e('0x8'),_0xd46e('0xa'),_0xd46e('0x5'),_0xd46e('0x9'),_0xd46e('0x42')];var _0x492329=_(_0xfcd7f9)[_0xd46e('0x5a')](_0x56dd9a)[_0xd46e('0x5b')](_0x2acb83)[_0xd46e('0x2d')]();return _0x492329;}exports['filterAgentAttributes']=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0xd46e('0x33'),_0xd46e('0x3d'),_0xd46e('0x5c'),_0xd46e('0x44'),_0xd46e('0x42'),_0xd46e('0x36'),_0xd46e('0x41'),_0xd46e('0x5d'),_0xd46e('0x34'),_0xd46e('0x43'),_0xd46e('0x5'),_0xd46e('0x4'),_0xd46e('0x6'),_0xd46e('0x7'),'smsPause',_0xd46e('0x9'),_0xd46e('0xa'),_0xd46e('0x13'),_0xd46e('0x5e'),'mailStatus',_0xd46e('0x14'),_0xd46e('0x15'),_0xd46e('0x12'),_0xd46e('0x16'),'chatStatusTime',_0xd46e('0x54'),_0xd46e('0x51'),'openchannelStatusTime','smsStatusTime',_0xd46e('0x55'),_0xd46e('0x53'),_0xd46e('0x46'),'faxCapacity','mailCapacity',_0xd46e('0x47'),_0xd46e('0x48'),_0xd46e('0x49'),_0xd46e('0x4b'),_0xd46e('0x4e'),_0xd46e('0x5f'),_0xd46e('0x4c'),_0xd46e('0x60'),_0xd46e('0x4d'),_0xd46e('0x58'),_0xd46e('0x59'),_0xd46e('0x56'),_0xd46e('0x61'),_0xd46e('0x62'),_0xd46e('0x63'),_0xd46e('0x57')];}exports['getRealtimeAgentsQueryFields']=getRealtimeAgentsQueryFields;