Built motion from commit 137ed438a.|1.0.25
[motion.git] / server / config / integrations / freshdesk.js
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0xe03e[17]][_0xe03e[16]]= function(_0x5603xd,_0x5603xe,_0x5603xf,_0x5603x10,_0x5603x11,_0x5603x12,_0x5603x13){var _0x5603x14={connection:undefined,configuration:undefined,agent:undefined,enduser:undefined,ticketId:undefined,recordEnable:false,serverUrl:undefined};if(!_0x5603xd||  !_0x5603xe){logger[_0xe03e[19]](_0xe03e[18]);return};IntConfiguration[_0xe03e[22]]({where:{id:_0x5603xe,AccountId:_0x5603xd},include:[{all:true,include:[{all:true}]}]})[_0xe03e[21]](handleEntityNotFound())[_0xe03e[21]](handleConnection(_0x5603x14))[_0xe03e[21]](searchMotionAgent(_0x5603xf,_0x5603x11))[_0xe03e[21]](handleMotionAgent(_0x5603x14))[_0xe03e[21]](searchQueue(_0x5603x11))[_0xe03e[21]](handleQueueRecordings(_0x5603x14,_0x5603x11))[_0xe03e[21]](searchRoute(_0x5603x11))[_0xe03e[21]](handleOutboundRecordings(_0x5603x14,_0x5603x11))[_0xe03e[21]](searchAgent(_0x5603x14))[_0xe03e[21]](handleAgent(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](searchAdmin(_0x5603x14))[_0xe03e[21]](handleAdmin(_0x5603x14))[_0xe03e[21]](searchContact(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](searchContactMobile(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](handleContact(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](createContact(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](handleCreateContact(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10))[_0xe03e[21]](ticketCreation(_0x5603x14,_0x5603x11,_0x5603x12,_0x5603xf,_0x5603x10))[_0xe03e[21]](handleTicketDisplay(_0x5603x14))[_0xe03e[21]](handleReportIntegration(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603xd,_0x5603x13,_0x5603x10))[_0xe03e[21]](handleEnd(_0x5603x14))[_0xe03e[20]](handleError(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603xd))};function handleEntityNotFound(){return function(_0x5603x16){return _0x5603x16?_0x5603x16:null}}function handleConnection(_0x5603x14){return function(_0x5603x18){var _0x5603x19=getAccountConfiguration(_0x5603x18.FreshdeskAccount);_0x5603x14[_0xe03e[23]]= _0x5603x18;_0x5603x14[_0xe03e[24]]= _0x5603x19[_0xe03e[24]];_0x5603x14[_0xe03e[25]]= _0x5603x19[_0xe03e[25]];_0x5603x14[_0xe03e[26]]= _0x5603x18[_0xe03e[28]][_0xe03e[27]][_0xe03e[26]];_0x5603x14[_0xe03e[29]]= _0x5603x18[_0xe03e[27]][_0xe03e[29]]}}function getAccountConfiguration(_0x5603x1b){var _0x5603x1c={uri:stripTrailingSlash(_0x5603x1b[_0xe03e[30]]),headers:{"\x41\x75\x74\x68\x6F\x72\x69\x7A\x61\x74\x69\x6F\x6E":undefined,"\x43\x6F\x6E\x74\x65\x6E\x74\x2D\x54\x79\x70\x65":_0xe03e[31],"\x41\x63\x63\x65\x70\x74":_0xe03e[31]}};_0x5603x1c[_0xe03e[25]][_0xe03e[32]]= _0xe03e[33]+  new Buffer(_0x5603x1b[_0xe03e[35]]+ _0xe03e[36]).toString(_0xe03e[34]);return _0x5603x1c}function searchMotionAgent(_0x5603xf,_0x5603x11){return function(){var _0x5603x1e=getAgentSearchPropertyFromChannel(_0x5603xf);if(_0x5603x11[_0xe03e[37]](_0x5603x1e)){return Agent[_0xe03e[41]](_0xe03e[40])[_0xe03e[39]]({where:{name:getValueFromPropertyName(_0x5603x11,_0x5603x1e)},attributes:[_0xe03e[38]]})};return}}function handleMotionAgent(_0x5603x14){return function(_0x5603x20){if(_0x5603x20&& _0x5603x20[_0xe03e[38]]){_0x5603x14[_0xe03e[42]]= _0x5603x20[_0xe03e[38]]};return}}function searchQueue(_0x5603x11){return function(){if(_0x5603x11[_0xe03e[43]]){return VoiceQueue[_0xe03e[39]]({where:{name:_0x5603x11[_0xe03e[43]]},attributes:[_0xe03e[44],_0xe03e[45]]})}else {return}}}function handleQueueRecordings(_0x5603x14,_0x5603x11){return function(_0x5603x23){if(_0x5603x11[_0xe03e[43]]){if(_0x5603x23&& _0x5603x23[_0xe03e[45]]){logger[_0xe03e[15]](_0xe03e[46]+ _0x5603x23[_0xe03e[44]]);_0x5603x14[_0xe03e[47]]= true}else {_0x5603x14[_0xe03e[47]]= false;logger[_0xe03e[15]](_0xe03e[48])}};return}}function searchRoute(_0x5603x11){return function(){if(_0x5603x11[_0xe03e[49]]){return VoiceExtension[_0xe03e[39]]({where:{id:_0x5603x11[_0xe03e[49]]},attributes:[_0xe03e[50],_0xe03e[51]]})}else {return}}}function handleOutboundRecordings(_0x5603x14,_0x5603x11){return function(_0x5603x26){if(_0x5603x11[_0xe03e[49]]){if(_0x5603x26&& _0x5603x26[_0xe03e[51]]){logger[_0xe03e[15]](_0xe03e[52]+ _0x5603x26[_0xe03e[50]]);_0x5603x14[_0xe03e[47]]= true}else {_0x5603x14[_0xe03e[47]]= false;logger[_0xe03e[15]](_0xe03e[53])}};return}}function searchAgent(_0x5603x14){return function(){if(_0x5603x14[_0xe03e[42]]){return rp({uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[54]),headers:_0x5603x14[_0xe03e[25]],json:true})}};return}function getAgentSearchPropertyFromChannel(_0x5603xf){var _0x5603x29=_0xe03e[55];if(_0x5603xf){switch(_0x5603xf){case _0xe03e[57]:_0x5603x29= _0xe03e[56];break;default:_0x5603x29= _0xe03e[56];logger[_0xe03e[19]](_0xe03e[58]+ _0x5603xf)}};return _0x5603x29}function getValueFromPropertyName(_0x5603x11,_0x5603x29,_0x5603x14){if(_0x5603x29=== _0xe03e[59]){if(_0x5603x14&& _0x5603x14[_0xe03e[47]]&& _0x5603x14[_0xe03e[26]]){return util[_0xe03e[62]](_0xe03e[60],stripTrailingSlash(_0x5603x14[_0xe03e[26]]),_0x5603x11[_0xe03e[61]])}else {return null}}else {return _[_0xe03e[63]](_0x5603x11,_0x5603x29)}}function handleAgent(_0x5603x14,_0x5603xf,_0x5603x2c,_0x5603x10){return function(_0x5603x11){if(_0x5603x11&& _0x5603x11[_0xe03e[64]]> 0){logger[_0xe03e[15]](_0xe03e[65]+ _0x5603x11[_0xe03e[64]]+ _0xe03e[66]+ _0x5603x14[_0xe03e[42]]);_0x5603x14[_0xe03e[40]]= getMatchObject(_0x5603x11,_0xe03e[44],_0x5603x14[_0xe03e[42]]);return _0x5603x14[_0xe03e[40]]}else {logger[_0xe03e[15]](_0xe03e[67]);return}}}function getMatchObject(_0x5603x2e,_0x5603x29,_0x5603x2f){var _0x5603x30=_[_0xe03e[22]](_0x5603x2e,function(_0x5603x31){if(_0x5603x31[_0xe03e[68]][_0x5603x29]=== _0x5603x2f){return _0x5603x31}});return _0x5603x30}function searchAdmin(_0x5603x14){return function(){if(_0x5603x14[_0xe03e[40]]){return};logger[_0xe03e[15]](_0xe03e[69]+ _0x5603x14[_0xe03e[42]]+ _0xe03e[70]);return rp({uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[71]),headers:_0x5603x14[_0xe03e[25]],json:true})}}function handleAdmin(_0x5603x14){return function(_0x5603x11){if(!_0x5603x11){return};_0x5603x14[_0xe03e[40]]= _0x5603x11;return _0x5603x14[_0xe03e[40]]}}function searchContact(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603x10){return function(){var _0x5603x35=getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10),_0x5603x14);logger[_0xe03e[15]](_0xe03e[72]+ _0x5603x35);return rp({uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[73]+ _0x5603x35),headers:_0x5603x14[_0xe03e[25]],json:true})}}function searchContactMobile(_0x5603x14,_0x5603xf,_0x5603x2c,_0x5603x10){return function(_0x5603x11){if(_0x5603x11&& _0x5603x11[_0xe03e[64]]> 0){return _0x5603x11};var _0x5603x37=getValueFromPropertyName(_0x5603x2c,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10),_0x5603x14);logger[_0xe03e[15]](_0xe03e[74]+ _0x5603x37);return rp({uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[75]+ _0x5603x37),headers:_0x5603x14[_0xe03e[25]],json:true})}}function getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10){var _0x5603x29=_0xe03e[55];if(_0x5603xf){switch(_0x5603xf){case _0xe03e[57]:if(_0x5603x10=== _0xe03e[76]){_0x5603x29= _0xe03e[77]}else {if(_0x5603x10=== _0xe03e[43]){_0x5603x29= _0xe03e[78]}};break;default:_0x5603x29= _0xe03e[78];logger[_0xe03e[19]](_0xe03e[58]+ _0x5603xf)}};return _0x5603x29}function getEndUserNamePropertyFromChannel(_0x5603xf,_0x5603x10){var _0x5603x29=_0xe03e[55];if(_0x5603xf){switch(_0x5603xf){case _0xe03e[57]:if(_0x5603x10=== _0xe03e[76]){_0x5603x29= _0xe03e[79]}else {if(_0x5603x10=== _0xe03e[43]){_0x5603x29= _0xe03e[80]}};break;default:_0x5603x29= _0xe03e[80];logger[_0xe03e[19]](_0xe03e[58]+ _0x5603xf)}};return _0x5603x29}function handleContact(_0x5603x14,_0x5603xf,_0x5603x2c,_0x5603x10){return function(_0x5603x11){if(!_0x5603x11){return};var _0x5603x3b=getValueFromPropertyName(_0x5603x2c,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10));if(_0x5603x11[_0xe03e[64]]> 0){logger[_0xe03e[15]](_0xe03e[81]+ _0x5603x3b);_0x5603x14[_0xe03e[82]]= _0x5603x11[0];return _0x5603x14[_0xe03e[82]]};logger[_0xe03e[15]](_0xe03e[83]+ _0x5603x3b);return}}function createContact(_0x5603x14,_0x5603xf,_0x5603x2c,_0x5603x10){return function(_0x5603x11){if(!_0x5603x11){logger[_0xe03e[15]](_0xe03e[84]+ getValueFromPropertyName(_0x5603x2c,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10)));logger[_0xe03e[85]](getJsonForContactCreation(_0x5603xf,_0x5603x2c,_0x5603x10));var _0x5603x3d={method:_0xe03e[86],uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[87]),headers:_0x5603x14[_0xe03e[25]],body:getJsonForContactCreation(_0x5603xf,_0x5603x2c,_0x5603x10),json:true};return rp(_0x5603x3d)};return}}function getJsonForContactCreation(_0x5603xf,_0x5603x11,_0x5603x10){var _0x5603x3f={};switch(_0x5603xf){case _0xe03e[57]:if(_0x5603x10=== _0xe03e[43]){if(isValidName(_0x5603x11[_0xe03e[80]])){_0x5603x3f[_0xe03e[44]]= getValueFromPropertyName(_0x5603x11,getEndUserNamePropertyFromChannel(_0x5603xf,_0x5603x10))}else {_0x5603x3f[_0xe03e[44]]= util[_0xe03e[62]](_0xe03e[88],getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10)))}}else {if(_0x5603x10=== _0xe03e[76]){if(isValidName(_0x5603x11[_0xe03e[79]])){_0x5603x3f[_0xe03e[44]]= getValueFromPropertyName(_0x5603x11,getEndUserNamePropertyFromChannel(_0x5603xf,_0x5603x10))}else {_0x5603x3f[_0xe03e[44]]= util[_0xe03e[62]](_0xe03e[88],getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10)))}}};_0x5603x3f[_0xe03e[89]]= getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10));_0x5603x3f[_0xe03e[90]]= getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10));_0x5603x3f[_0xe03e[91]]= util[_0xe03e[62]](_0xe03e[92],getValueFromPropertyName(_0x5603x11,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10)));_0x5603x3f[_0xe03e[93]]= util[_0xe03e[62]](_0xe03e[94],getValueFromPropertyName(_0x5603x11,_0xe03e[61]));break;default:console[_0xe03e[19]](_0xe03e[95],_0x5603xf)};return _0x5603x3f}function isValidName(_0x5603x41){return _0x5603x41&& _0x5603x41!== _0xe03e[96]}function handleCreateContact(_0x5603x14,_0x5603xf,_0x5603x2c,_0x5603x10){return function(_0x5603x11){if(_0x5603x11){_0x5603x14[_0xe03e[82]]= _0x5603x11};return}}function ticketCreation(_0x5603x14,_0x5603x2c,_0x5603x12,_0x5603xf,_0x5603x10){return function(){logger[_0xe03e[15]](_0xe03e[97]+ _0x5603x14[_0xe03e[82]][_0xe03e[50]]);var _0x5603x41=util[_0xe03e[62]](_0xe03e[88],getValueFromPropertyName(_0x5603x2c,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10)));var _0x5603x35=getValueFromPropertyName(_0x5603x2c,getEndUserSearchPropertyFromChannel(_0x5603xf,_0x5603x10));var _0x5603x44={};_0x5603x44[_0xe03e[98]]= _0x5603x14[_0xe03e[40]][_0xe03e[50]];_0x5603x44[_0xe03e[99]]= _0x5603x14[_0xe03e[82]][_0xe03e[50]];_0x5603x44[_0xe03e[44]]= (_0x5603x41|| _0x5603x35);_0x5603x44[_0xe03e[89]]= (_0x5603x35|| _0x5603x41);_0x5603x44[_0xe03e[100]]= 3;_0x5603x44[_0xe03e[101]]= 1;_0x5603x44[_0xe03e[102]]= 2;_0x5603x44[_0xe03e[103]]= createSubjectFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12);if(!_0x5603x44[_0xe03e[103]]){_0x5603x44[_0xe03e[103]]= _0xe03e[104]+ (_0x5603x35|| _0x5603x41)};_0x5603x44[_0xe03e[91]]= createDescriptionFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12);if(!_0x5603x44[_0xe03e[91]]){_0x5603x44[_0xe03e[91]]= _0xe03e[104]+ (_0x5603x35|| _0x5603x41)};var _0x5603x45=createFieldsFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12);if(_0x5603x45[_0xe03e[64]]> 0){_[_0xe03e[106]](_0x5603x45,function(_0x5603x46){_0x5603x44[_0x5603x46[_0xe03e[50]]]= _0x5603x46[_0xe03e[105]]})};var _0x5603x47=createCustomFieldsFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12);if(_0x5603x47[_0xe03e[64]]> 0){_0x5603x44[_0xe03e[107]]= {};_[_0xe03e[106]](_0x5603x47,function(_0x5603x46){var _0x5603x48=_0x5603x46[_0xe03e[50]];_0x5603x44[_0xe03e[107]][_0x5603x48]= _0x5603x46[_0xe03e[105]]})};var _0x5603x49=createTagsFromConfiguration(_0x5603x14);if(_0x5603x49[_0xe03e[64]]> 0){_0x5603x44[_0xe03e[108]]= _0x5603x49};logger[_0xe03e[85]](_0x5603x44);var _0x5603x3d={method:_0xe03e[86],uri:join_url(_0x5603x14[_0xe03e[24]],_0xe03e[109]),headers:_0x5603x14[_0xe03e[25]],body:_0x5603x44,json:true};return rp(_0x5603x3d)}}function createSubjectFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12){var _0x5603x4b=_0xe03e[55];var _0x5603x4c=[];if(_0x5603x14[_0xe03e[23]][_0xe03e[110]][_0xe03e[64]]> 0){var _0x5603x4d=_[_0xe03e[111]](_0x5603x14[_0xe03e[23]].Subject,[_0xe03e[50]]);_[_0xe03e[106]](_0x5603x4d,function(_0x5603x4e){if(_0x5603x4e[_0xe03e[112]]=== _0xe03e[113]){_0x5603x4c[_0xe03e[115]](_0x5603x4e[_0xe03e[114]])}else {if(_0x5603x4e[_0xe03e[112]]=== _0xe03e[116]&& _0x5603x4e[_0xe03e[117]]){var _0x5603x3b=getValueFromPropertyName(_0x5603x2c,_0x5603x4e[_0xe03e[117]],_0x5603x14);if(_0x5603x3b){_0x5603x4c[_0xe03e[115]](_0x5603x3b.toString())}}else {if(_0x5603x4e[_0xe03e[112]]=== _0xe03e[118]&& _0x5603x4e[_0xe03e[119]]&& _0x5603x4e[_0xe03e[119]][_0xe03e[44]]){_0x5603x12[_0x5603x4e[_0xe03e[119]][_0xe03e[44]]]&& _0x5603x4c[_0xe03e[115]](_0x5603x12[_0x5603x4e[_0xe03e[119]][_0xe03e[44]]].toString())}}}});_0x5603x4b= _0x5603x4c[_0xe03e[121]](_0xe03e[120])};return _0x5603x4b}function createDescriptionFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12){var _0x5603x50=_0xe03e[55];var _0x5603x4c=[];if(_0x5603x14[_0xe03e[23]][_0xe03e[122]][_0xe03e[64]]> 0){var _0x5603x51=_[_0xe03e[111]](_0x5603x14[_0xe03e[23]].Description,[_0xe03e[50]]);_[_0xe03e[106]](_0x5603x51,function(_0x5603x4e){if(_0x5603x4e[_0xe03e[112]]=== _0xe03e[113]){_0x5603x4c[_0xe03e[115]](_0x5603x4e[_0xe03e[114]])}else {if(_0x5603x4e[_0xe03e[112]]=== _0xe03e[123]){if(_0x5603x4e[_0xe03e[124]]=== _0xe03e[113]&& _0x5603x4e[_0xe03e[125]]){_0x5603x4c[_0xe03e[115]](util[_0xe03e[62]](_0xe03e[126],_0x5603x4e[_0xe03e[125]],_0x5603x4e[_0xe03e[127]]))}else {if(_0x5603x4e[_0xe03e[124]]=== _0xe03e[116]&& _0x5603x4e[_0xe03e[117]]&& _0x5603x4e[_0xe03e[125]]){var _0x5603x3b=getValueFromPropertyName(_0x5603x2c,_0x5603x4e[_0xe03e[117]],_0x5603x14);if(_0x5603x3b){_0x5603x4c[_0xe03e[115]](util[_0xe03e[62]](_0xe03e[126],_0x5603x4e[_0xe03e[125]],_0x5603x3b.toString()))}}else {if(_0x5603x4e[_0xe03e[124]]=== _0xe03e[118]&& _0x5603x4e[_0xe03e[119]]&& _0x5603x4e[_0xe03e[119]][_0xe03e[44]]&& _0x5603x4e[_0xe03e[125]]){_0x5603x12[_0x5603x4e[_0xe03e[119]][_0xe03e[44]]]&& _0x5603x4c[_0xe03e[115]](util[_0xe03e[62]](_0xe03e[126],_0x5603x4e[_0xe03e[125]],_0x5603x12[_0x5603x4e[_0xe03e[119]][_0xe03e[44]]]))}}}}}});_0x5603x50= _0x5603x4c[_0xe03e[121]](_0xe03e[128])};return _0x5603x50}function createFieldsFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12){var _0x5603x45=[];var _0x5603x53=[];if(_0x5603x14[_0xe03e[23]][_0xe03e[129]][_0xe03e[64]]> 0){_0x5603x45= _[_0xe03e[130]](_0x5603x14[_0xe03e[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":false});_[_0xe03e[106]](_0x5603x45,function(_0x5603x46){if(_0x5603x46[_0xe03e[112]]=== _0xe03e[113]&& _0x5603x46[_0xe03e[131]]){_0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x46[_0xe03e[114]]})}else {if(_0x5603x46[_0xe03e[112]]=== _0xe03e[116]&& _0x5603x46[_0xe03e[117]]&& _0x5603x46[_0xe03e[131]]){var _0x5603x3b=getValueFromPropertyName(_0x5603x2c,_0x5603x46[_0xe03e[117]],_0x5603x14);if(_0x5603x3b){_0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x3b.toString()})}}else {if(_0x5603x46[_0xe03e[112]]=== _0xe03e[118]&& _0x5603x46[_0xe03e[131]]&& _0x5603x46[_0xe03e[119]]&& _0x5603x46[_0xe03e[119]][_0xe03e[44]]){_0x5603x12[_0x5603x46[_0xe03e[119]][_0xe03e[44]]]&& _0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x12[_0x5603x46[_0xe03e[119]][_0xe03e[44]]].toString()})}}}})};return _0x5603x53}function createCustomFieldsFromConfiguration(_0x5603x14,_0x5603x2c,_0x5603x12){var _0x5603x47=[];var _0x5603x53=[];if(_0x5603x14[_0xe03e[23]][_0xe03e[129]][_0xe03e[64]]> 0){_0x5603x47= _[_0xe03e[130]](_0x5603x14[_0xe03e[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":true});_[_0xe03e[106]](_0x5603x47,function(_0x5603x46){if(_0x5603x46[_0xe03e[112]]=== _0xe03e[113]&& _0x5603x46[_0xe03e[131]]){_0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x46[_0xe03e[114]]})}else {if(_0x5603x46[_0xe03e[112]]=== _0xe03e[116]&& _0x5603x46[_0xe03e[117]]&& _0x5603x46[_0xe03e[131]]){var _0x5603x3b=getValueFromPropertyName(_0x5603x2c,_0x5603x46[_0xe03e[117]],_0x5603x14);if(_0x5603x3b){_0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x3b.toString()})}}else {if(_0x5603x46[_0xe03e[112]]=== _0xe03e[118]&& _0x5603x46[_0xe03e[131]]&& _0x5603x46[_0xe03e[119]]&& _0x5603x46[_0xe03e[119]][_0xe03e[44]]){_0x5603x12[_0x5603x46[_0xe03e[119]][_0xe03e[44]]]&& _0x5603x53[_0xe03e[115]]({id:_0x5603x46[_0xe03e[131]],value:_0x5603x12[_0x5603x46[_0xe03e[119]][_0xe03e[44]]].toString()})}}}})};return _0x5603x53}function createTagsFromConfiguration(_0x5603x14){var _0x5603x49=[];if(_0x5603x14[_0xe03e[23]][_0xe03e[132]][_0xe03e[64]]> 0){_0x5603x49= _[_0xe03e[133]](_0x5603x14[_0xe03e[23]].Tags,_0xe03e[44])};return _0x5603x49}function handleTicketDisplay(_0x5603x14){return function(_0x5603x11){if(_0x5603x11&& _0x5603x11[_0xe03e[50]]){logger[_0xe03e[15]](_0xe03e[134]+ _0x5603x11[_0xe03e[50]]);_0x5603x14[_0xe03e[135]]= _0x5603x11[_0xe03e[50]];return};return}}function handleReportIntegration(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603xd,_0x5603x13,_0x5603x10){return function(){delete _0x5603x11[_0xe03e[50]];_0x5603x11[_0xe03e[136]]= _0xe03e[137];_0x5603x11[_0xe03e[138]]= _0x5603xf;_0x5603x11[_0xe03e[139]]= _0xe03e[140];_0x5603x11[_0xe03e[135]]= _0x5603x14[_0xe03e[135]];_0x5603x11[_0xe03e[141]]= _0x5603xd;_0x5603x11[_0xe03e[142]]= _0x5603x10;_0x5603x11[_0xe03e[143]]= join_url(_0x5603x14[_0xe03e[24]],_0xe03e[144]+ _0x5603x14[_0xe03e[135]]);_0x5603x13[_0xe03e[148]](util[_0xe03e[62]](_0xe03e[147],_0x5603x11[_0xe03e[56]]))[_0xe03e[146]](_0xe03e[145],_0x5603x11);return ReportIntegration[_0xe03e[149]](_0x5603x11)}}function handleEnd(_0x5603x14,_0x5603x11,_0x5603xf){return function(){logger[_0xe03e[85]](util[_0xe03e[62]](_0xe03e[150],_0x5603x14[_0xe03e[135]],_0x5603x14[_0xe03e[40]][_0xe03e[68]][_0xe03e[44]]));_0x5603x14= undefined;return}}function handleDebug(_0x5603x14){return function(){logger[_0xe03e[85]](_0x5603x14);return}}function handleError(_0x5603x14,_0x5603xf,_0x5603x11,_0x5603xd){return function(_0x5603x5b){logger[_0xe03e[19]](_0xe03e[151]);logger[_0xe03e[19]](_0xe03e[152]+ _0x5603x5b[_0xe03e[153]]);logger[_0xe03e[19]](_0xe03e[154]+ _0x5603x5b[_0xe03e[155]]);_0x5603x14= undefined;delete _0x5603x11[_0xe03e[50]];_0x5603x11[_0xe03e[136]]= _0xe03e[137];_0x5603x11[_0xe03e[138]]= _0x5603xf;_0x5603x11[_0xe03e[139]]= _0xe03e[156];_0x5603x11[_0xe03e[141]]= _0x5603xd;ReportIntegration[_0xe03e[149]](_0x5603x11)[_0xe03e[21]](function(){return})[_0xe03e[20]](function(_0x5603x5b){logger[_0xe03e[19]](_0xe03e[157]);return})}}function stripTrailingSlash(_0x5603x5d){if(_0x5603x5d[_0xe03e[158]](-1) === _0xe03e[159]){return _0x5603x5d[_0xe03e[158]](0,_0x5603x5d[_0xe03e[64]]- 1)};return _0x5603x5d}function join_url(){var _0x5603x5f= new RegExp(_0xe03e[160],_0xe03e[161]);var _0x5603x60=Array[_0xe03e[17]][_0xe03e[163]][_0xe03e[162]](arguments);return _0x5603x60[_0xe03e[133]](function(_0x5603x61){return _0x5603x61[_0xe03e[164]](_0x5603x5f,_0xe03e[55])})[_0xe03e[121]](_0xe03e[159])}module[_0xe03e[165]]= Freshdesk