f834dfcdb4292639183f0ccc28389be8162dfa65
[motion.git] / server / config / integrations / freshdesk.js
1 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0x1879[17]][_0x1879[16]]= function(_0xfbedxd,_0xfbedxe,_0xfbedxf,_0xfbedx10,_0xfbedx11,_0xfbedx12,_0xfbedx13){var _0xfbedx14={connection:undefined,configuration:undefined,agent:undefined,enduser:undefined,ticketId:undefined,recordEnable:false,serverUrl:undefined};if(!_0xfbedxd||  !_0xfbedxe){logger[_0x1879[19]](_0x1879[18]);return};IntConfiguration[_0x1879[22]]({where:{id:_0xfbedxe,AccountId:_0xfbedxd},include:[{all:true,include:[{all:true}]}]})[_0x1879[21]](handleEntityNotFound())[_0x1879[21]](handleConnection(_0xfbedx14))[_0x1879[21]](searchMotionAgent(_0xfbedxf,_0xfbedx11))[_0x1879[21]](handleMotionAgent(_0xfbedx14))[_0x1879[21]](searchQueue(_0xfbedx11))[_0x1879[21]](handleQueueRecordings(_0xfbedx14,_0xfbedx11))[_0x1879[21]](searchRoute(_0xfbedx11))[_0x1879[21]](handleOutboundRecordings(_0xfbedx14,_0xfbedx11))[_0x1879[21]](searchAgent(_0xfbedx14))[_0x1879[21]](handleAgent(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](searchAdmin(_0xfbedx14))[_0x1879[21]](handleAdmin(_0xfbedx14))[_0x1879[21]](searchContact(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](searchContactMobile(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](handleContact(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](createContact(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](handleCreateContact(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10))[_0x1879[21]](ticketCreation(_0xfbedx14,_0xfbedx11,_0xfbedx12,_0xfbedxf,_0xfbedx10))[_0x1879[21]](handleTicketDisplay(_0xfbedx14))[_0x1879[21]](handleReportIntegration(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedxd,_0xfbedx13,_0xfbedx10))[_0x1879[21]](handleEnd(_0xfbedx14))[_0x1879[20]](handleError(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedxd))};function handleEntityNotFound(){return function(_0xfbedx16){return _0xfbedx16?_0xfbedx16:null}}function handleConnection(_0xfbedx14){return function(_0xfbedx18){var _0xfbedx19=getAccountConfiguration(_0xfbedx18.FreshdeskAccount);_0xfbedx14[_0x1879[23]]= _0xfbedx18;_0xfbedx14[_0x1879[24]]= _0xfbedx19[_0x1879[24]];_0xfbedx14[_0x1879[25]]= _0xfbedx19[_0x1879[25]];_0xfbedx14[_0x1879[26]]= _0xfbedx18[_0x1879[28]][_0x1879[27]][_0x1879[26]];_0xfbedx14[_0x1879[29]]= _0xfbedx18[_0x1879[27]][_0x1879[29]]}}function getAccountConfiguration(_0xfbedx1b){var _0xfbedx1c={uri:stripTrailingSlash(_0xfbedx1b[_0x1879[30]]),headers:{"\x41\x75\x74\x68\x6F\x72\x69\x7A\x61\x74\x69\x6F\x6E":undefined,"\x43\x6F\x6E\x74\x65\x6E\x74\x2D\x54\x79\x70\x65":_0x1879[31],"\x41\x63\x63\x65\x70\x74":_0x1879[31]}};_0xfbedx1c[_0x1879[25]][_0x1879[32]]= _0x1879[33]+  new Buffer(_0xfbedx1b[_0x1879[35]]+ _0x1879[36]).toString(_0x1879[34]);return _0xfbedx1c}function searchMotionAgent(_0xfbedxf,_0xfbedx11){return function(){var _0xfbedx1e=getAgentSearchPropertyFromChannel(_0xfbedxf);if(_0xfbedx11[_0x1879[37]](_0xfbedx1e)){return Agent[_0x1879[41]](_0x1879[40])[_0x1879[39]]({where:{name:getValueFromPropertyName(_0xfbedx11,_0xfbedx1e)},attributes:[_0x1879[38]]})};return}}function handleMotionAgent(_0xfbedx14){return function(_0xfbedx20){if(_0xfbedx20&& _0xfbedx20[_0x1879[38]]){_0xfbedx14[_0x1879[42]]= _0xfbedx20[_0x1879[38]]};return}}function searchQueue(_0xfbedx11){return function(){if(_0xfbedx11[_0x1879[43]]){return VoiceQueue[_0x1879[39]]({where:{name:_0xfbedx11[_0x1879[43]]},attributes:[_0x1879[44],_0x1879[45]]})}else {return}}}function handleQueueRecordings(_0xfbedx14,_0xfbedx11){return function(_0xfbedx23){if(_0xfbedx11[_0x1879[43]]){if(_0xfbedx23&& _0xfbedx23[_0x1879[45]]){logger[_0x1879[15]](_0x1879[46]+ _0xfbedx23[_0x1879[44]]);_0xfbedx14[_0x1879[47]]= true}else {_0xfbedx14[_0x1879[47]]= false;logger[_0x1879[15]](_0x1879[48])}};return}}function searchRoute(_0xfbedx11){return function(){if(_0xfbedx11[_0x1879[49]]){return VoiceExtension[_0x1879[39]]({where:{id:_0xfbedx11[_0x1879[49]]},attributes:[_0x1879[50],_0x1879[51]]})}else {return}}}function handleOutboundRecordings(_0xfbedx14,_0xfbedx11){return function(_0xfbedx26){if(_0xfbedx11[_0x1879[49]]){if(_0xfbedx26&& _0xfbedx26[_0x1879[51]]){logger[_0x1879[15]](_0x1879[52]+ _0xfbedx26[_0x1879[50]]);_0xfbedx14[_0x1879[47]]= true}else {_0xfbedx14[_0x1879[47]]= false;logger[_0x1879[15]](_0x1879[53])}};return}}function searchAgent(_0xfbedx14){return function(){if(_0xfbedx14[_0x1879[42]]){return rp({uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[54]),headers:_0xfbedx14[_0x1879[25]],json:true})}};return}function getAgentSearchPropertyFromChannel(_0xfbedxf){var _0xfbedx29=_0x1879[55];if(_0xfbedxf){switch(_0xfbedxf){case _0x1879[57]:_0xfbedx29= _0x1879[56];break;default:_0xfbedx29= _0x1879[56];logger[_0x1879[19]](_0x1879[58]+ _0xfbedxf)}};return _0xfbedx29}function getValueFromPropertyName(_0xfbedx11,_0xfbedx29,_0xfbedx14){if(_0xfbedx29=== _0x1879[59]){if(_0xfbedx14&& _0xfbedx14[_0x1879[47]]&& _0xfbedx14[_0x1879[26]]){return util[_0x1879[62]](_0x1879[60],stripTrailingSlash(_0xfbedx14[_0x1879[26]]),_0xfbedx11[_0x1879[61]])}else {return null}}else {return _[_0x1879[63]](_0xfbedx11,_0xfbedx29)}}function handleAgent(_0xfbedx14,_0xfbedxf,_0xfbedx2c,_0xfbedx10){return function(_0xfbedx11){if(_0xfbedx11&& _0xfbedx11[_0x1879[64]]> 0){logger[_0x1879[15]](_0x1879[65]+ _0xfbedx11[_0x1879[64]]+ _0x1879[66]+ _0xfbedx14[_0x1879[42]]);_0xfbedx14[_0x1879[40]]= getMatchObject(_0xfbedx11,_0x1879[44],_0xfbedx14[_0x1879[42]]);return _0xfbedx14[_0x1879[40]]}else {logger[_0x1879[15]](_0x1879[67]);return}}}function getMatchObject(_0xfbedx2e,_0xfbedx29,_0xfbedx2f){var _0xfbedx30=_[_0x1879[22]](_0xfbedx2e,function(_0xfbedx31){if(_0xfbedx31[_0x1879[68]][_0xfbedx29]=== _0xfbedx2f){return _0xfbedx31}});return _0xfbedx30}function searchAdmin(_0xfbedx14){return function(){if(_0xfbedx14[_0x1879[40]]){return};logger[_0x1879[15]](_0x1879[69]+ _0xfbedx14[_0x1879[42]]+ _0x1879[70]);return rp({uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[71]),headers:_0xfbedx14[_0x1879[25]],json:true})}}function handleAdmin(_0xfbedx14){return function(_0xfbedx11){if(!_0xfbedx11){return};_0xfbedx14[_0x1879[40]]= _0xfbedx11;return _0xfbedx14[_0x1879[40]]}}function searchContact(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedx10){return function(){var _0xfbedx35=getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10),_0xfbedx14);logger[_0x1879[15]](_0x1879[72]+ _0xfbedx35);return rp({uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[73]+ _0xfbedx35),headers:_0xfbedx14[_0x1879[25]],json:true})}}function searchContactMobile(_0xfbedx14,_0xfbedxf,_0xfbedx2c,_0xfbedx10){return function(_0xfbedx11){if(_0xfbedx11&& _0xfbedx11[_0x1879[64]]> 0){return _0xfbedx11};var _0xfbedx37=getValueFromPropertyName(_0xfbedx2c,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10),_0xfbedx14);logger[_0x1879[15]](_0x1879[74]+ _0xfbedx37);return rp({uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[75]+ _0xfbedx37),headers:_0xfbedx14[_0x1879[25]],json:true})}}function getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10){var _0xfbedx29=_0x1879[55];if(_0xfbedxf){switch(_0xfbedxf){case _0x1879[57]:if(_0xfbedx10=== _0x1879[76]){_0xfbedx29= _0x1879[77]}else {if(_0xfbedx10=== _0x1879[43]){_0xfbedx29= _0x1879[78]}};break;default:_0xfbedx29= _0x1879[78];logger[_0x1879[19]](_0x1879[58]+ _0xfbedxf)}};return _0xfbedx29}function getEndUserNamePropertyFromChannel(_0xfbedxf,_0xfbedx10){var _0xfbedx29=_0x1879[55];if(_0xfbedxf){switch(_0xfbedxf){case _0x1879[57]:if(_0xfbedx10=== _0x1879[76]){_0xfbedx29= _0x1879[79]}else {if(_0xfbedx10=== _0x1879[43]){_0xfbedx29= _0x1879[80]}};break;default:_0xfbedx29= _0x1879[80];logger[_0x1879[19]](_0x1879[58]+ _0xfbedxf)}};return _0xfbedx29}function handleContact(_0xfbedx14,_0xfbedxf,_0xfbedx2c,_0xfbedx10){return function(_0xfbedx11){if(!_0xfbedx11){return};var _0xfbedx3b=getValueFromPropertyName(_0xfbedx2c,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10));if(_0xfbedx11[_0x1879[64]]> 0){logger[_0x1879[15]](_0x1879[81]+ _0xfbedx3b);_0xfbedx14[_0x1879[82]]= _0xfbedx11[0];return _0xfbedx14[_0x1879[82]]};logger[_0x1879[15]](_0x1879[83]+ _0xfbedx3b);return}}function createContact(_0xfbedx14,_0xfbedxf,_0xfbedx2c,_0xfbedx10){return function(_0xfbedx11){if(!_0xfbedx11){logger[_0x1879[15]](_0x1879[84]+ getValueFromPropertyName(_0xfbedx2c,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10)));logger[_0x1879[85]](getJsonForContactCreation(_0xfbedxf,_0xfbedx2c,_0xfbedx10));var _0xfbedx3d={method:_0x1879[86],uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[87]),headers:_0xfbedx14[_0x1879[25]],body:getJsonForContactCreation(_0xfbedxf,_0xfbedx2c,_0xfbedx10),json:true};return rp(_0xfbedx3d)};return}}function getJsonForContactCreation(_0xfbedxf,_0xfbedx11,_0xfbedx10){var _0xfbedx3f={};switch(_0xfbedxf){case _0x1879[57]:if(_0xfbedx10=== _0x1879[43]){if(isValidName(_0xfbedx11[_0x1879[80]])){_0xfbedx3f[_0x1879[44]]= getValueFromPropertyName(_0xfbedx11,getEndUserNamePropertyFromChannel(_0xfbedxf,_0xfbedx10))}else {_0xfbedx3f[_0x1879[44]]= util[_0x1879[62]](_0x1879[88],getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10)))}}else {if(_0xfbedx10=== _0x1879[76]){if(isValidName(_0xfbedx11[_0x1879[79]])){_0xfbedx3f[_0x1879[44]]= getValueFromPropertyName(_0xfbedx11,getEndUserNamePropertyFromChannel(_0xfbedxf,_0xfbedx10))}else {_0xfbedx3f[_0x1879[44]]= util[_0x1879[62]](_0x1879[88],getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10)))}}};_0xfbedx3f[_0x1879[89]]= getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10));_0xfbedx3f[_0x1879[90]]= getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10));_0xfbedx3f[_0x1879[91]]= util[_0x1879[62]](_0x1879[92],getValueFromPropertyName(_0xfbedx11,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10)));_0xfbedx3f[_0x1879[93]]= util[_0x1879[62]](_0x1879[94],getValueFromPropertyName(_0xfbedx11,_0x1879[61]));break;default:console[_0x1879[19]](_0x1879[95],_0xfbedxf)};return _0xfbedx3f}function isValidName(_0xfbedx41){return _0xfbedx41&& _0xfbedx41!== _0x1879[96]}function handleCreateContact(_0xfbedx14,_0xfbedxf,_0xfbedx2c,_0xfbedx10){return function(_0xfbedx11){if(_0xfbedx11){_0xfbedx14[_0x1879[82]]= _0xfbedx11};return}}function ticketCreation(_0xfbedx14,_0xfbedx2c,_0xfbedx12,_0xfbedxf,_0xfbedx10){return function(){logger[_0x1879[15]](_0x1879[97]+ _0xfbedx14[_0x1879[82]][_0x1879[50]]);var _0xfbedx41=util[_0x1879[62]](_0x1879[88],getValueFromPropertyName(_0xfbedx2c,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10)));var _0xfbedx35=getValueFromPropertyName(_0xfbedx2c,getEndUserSearchPropertyFromChannel(_0xfbedxf,_0xfbedx10));var _0xfbedx44={};_0xfbedx44[_0x1879[98]]= _0xfbedx14[_0x1879[40]][_0x1879[50]];_0xfbedx44[_0x1879[99]]= _0xfbedx14[_0x1879[82]][_0x1879[50]];_0xfbedx44[_0x1879[44]]= (_0xfbedx41|| _0xfbedx35);_0xfbedx44[_0x1879[89]]= (_0xfbedx35|| _0xfbedx41);_0xfbedx44[_0x1879[100]]= 3;_0xfbedx44[_0x1879[101]]= 1;_0xfbedx44[_0x1879[102]]= 2;_0xfbedx44[_0x1879[103]]= createSubjectFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12);if(!_0xfbedx44[_0x1879[103]]){_0xfbedx44[_0x1879[103]]= _0x1879[104]+ (_0xfbedx35|| _0xfbedx41)};_0xfbedx44[_0x1879[91]]= createDescriptionFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12);if(!_0xfbedx44[_0x1879[91]]){_0xfbedx44[_0x1879[91]]= _0x1879[104]+ (_0xfbedx35|| _0xfbedx41)};var _0xfbedx45=createFieldsFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12);if(_0xfbedx45[_0x1879[64]]> 0){_[_0x1879[106]](_0xfbedx45,function(_0xfbedx46){_0xfbedx44[_0xfbedx46[_0x1879[50]]]= _0xfbedx46[_0x1879[105]]})};var _0xfbedx47=createCustomFieldsFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12);if(_0xfbedx47[_0x1879[64]]> 0){_0xfbedx44[_0x1879[107]]= {};_[_0x1879[106]](_0xfbedx47,function(_0xfbedx46){var _0xfbedx48=_0xfbedx46[_0x1879[50]];_0xfbedx44[_0x1879[107]][_0xfbedx48]= _0xfbedx46[_0x1879[105]]})};var _0xfbedx49=createTagsFromConfiguration(_0xfbedx14);if(_0xfbedx49[_0x1879[64]]> 0){_0xfbedx44[_0x1879[108]]= _0xfbedx49};logger[_0x1879[85]](_0xfbedx44);var _0xfbedx3d={method:_0x1879[86],uri:join_url(_0xfbedx14[_0x1879[24]],_0x1879[109]),headers:_0xfbedx14[_0x1879[25]],body:_0xfbedx44,json:true};return rp(_0xfbedx3d)}}function createSubjectFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12){var _0xfbedx4b=_0x1879[55];var _0xfbedx4c=[];if(_0xfbedx14[_0x1879[23]][_0x1879[110]][_0x1879[64]]> 0){var _0xfbedx4d=_[_0x1879[111]](_0xfbedx14[_0x1879[23]].Subject,[_0x1879[50]]);_[_0x1879[106]](_0xfbedx4d,function(_0xfbedx4e){if(_0xfbedx4e[_0x1879[112]]=== _0x1879[113]){_0xfbedx4c[_0x1879[115]](_0xfbedx4e[_0x1879[114]])}else {if(_0xfbedx4e[_0x1879[112]]=== _0x1879[116]&& _0xfbedx4e[_0x1879[117]]){var _0xfbedx3b=getValueFromPropertyName(_0xfbedx2c,_0xfbedx4e[_0x1879[117]],_0xfbedx14);if(_0xfbedx3b){_0xfbedx4c[_0x1879[115]](_0xfbedx3b.toString())}}else {if(_0xfbedx4e[_0x1879[112]]=== _0x1879[118]&& _0xfbedx4e[_0x1879[119]]&& _0xfbedx4e[_0x1879[119]][_0x1879[44]]){_0xfbedx12[_0xfbedx4e[_0x1879[119]][_0x1879[44]]]&& _0xfbedx4c[_0x1879[115]](_0xfbedx12[_0xfbedx4e[_0x1879[119]][_0x1879[44]]].toString())}}}});_0xfbedx4b= _0xfbedx4c[_0x1879[121]](_0x1879[120])};return _0xfbedx4b}function createDescriptionFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12){var _0xfbedx50=_0x1879[55];var _0xfbedx4c=[];if(_0xfbedx14[_0x1879[23]][_0x1879[122]][_0x1879[64]]> 0){var _0xfbedx51=_[_0x1879[111]](_0xfbedx14[_0x1879[23]].Description,[_0x1879[50]]);_[_0x1879[106]](_0xfbedx51,function(_0xfbedx4e){if(_0xfbedx4e[_0x1879[112]]=== _0x1879[113]){_0xfbedx4c[_0x1879[115]](_0xfbedx4e[_0x1879[114]])}else {if(_0xfbedx4e[_0x1879[112]]=== _0x1879[123]){if(_0xfbedx4e[_0x1879[124]]=== _0x1879[113]&& _0xfbedx4e[_0x1879[125]]){_0xfbedx4c[_0x1879[115]](util[_0x1879[62]](_0x1879[126],_0xfbedx4e[_0x1879[125]],_0xfbedx4e[_0x1879[127]]))}else {if(_0xfbedx4e[_0x1879[124]]=== _0x1879[116]&& _0xfbedx4e[_0x1879[117]]&& _0xfbedx4e[_0x1879[125]]){var _0xfbedx3b=getValueFromPropertyName(_0xfbedx2c,_0xfbedx4e[_0x1879[117]],_0xfbedx14);if(_0xfbedx3b){_0xfbedx4c[_0x1879[115]](util[_0x1879[62]](_0x1879[126],_0xfbedx4e[_0x1879[125]],_0xfbedx3b.toString()))}}else {if(_0xfbedx4e[_0x1879[124]]=== _0x1879[118]&& _0xfbedx4e[_0x1879[119]]&& _0xfbedx4e[_0x1879[119]][_0x1879[44]]&& _0xfbedx4e[_0x1879[125]]){_0xfbedx12[_0xfbedx4e[_0x1879[119]][_0x1879[44]]]&& _0xfbedx4c[_0x1879[115]](util[_0x1879[62]](_0x1879[126],_0xfbedx4e[_0x1879[125]],_0xfbedx12[_0xfbedx4e[_0x1879[119]][_0x1879[44]]]))}}}}}});_0xfbedx50= _0xfbedx4c[_0x1879[121]](_0x1879[128])};return _0xfbedx50}function createFieldsFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12){var _0xfbedx45=[];var _0xfbedx53=[];if(_0xfbedx14[_0x1879[23]][_0x1879[129]][_0x1879[64]]> 0){_0xfbedx45= _[_0x1879[130]](_0xfbedx14[_0x1879[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":false});_[_0x1879[106]](_0xfbedx45,function(_0xfbedx46){if(_0xfbedx46[_0x1879[112]]=== _0x1879[113]&& _0xfbedx46[_0x1879[131]]){_0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx46[_0x1879[114]]})}else {if(_0xfbedx46[_0x1879[112]]=== _0x1879[116]&& _0xfbedx46[_0x1879[117]]&& _0xfbedx46[_0x1879[131]]){var _0xfbedx3b=getValueFromPropertyName(_0xfbedx2c,_0xfbedx46[_0x1879[117]],_0xfbedx14);if(_0xfbedx3b){_0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx3b.toString()})}}else {if(_0xfbedx46[_0x1879[112]]=== _0x1879[118]&& _0xfbedx46[_0x1879[131]]&& _0xfbedx46[_0x1879[119]]&& _0xfbedx46[_0x1879[119]][_0x1879[44]]){_0xfbedx12[_0xfbedx46[_0x1879[119]][_0x1879[44]]]&& _0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx12[_0xfbedx46[_0x1879[119]][_0x1879[44]]].toString()})}}}})};return _0xfbedx53}function createCustomFieldsFromConfiguration(_0xfbedx14,_0xfbedx2c,_0xfbedx12){var _0xfbedx47=[];var _0xfbedx53=[];if(_0xfbedx14[_0x1879[23]][_0x1879[129]][_0x1879[64]]> 0){_0xfbedx47= _[_0x1879[130]](_0xfbedx14[_0x1879[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":true});_[_0x1879[106]](_0xfbedx47,function(_0xfbedx46){if(_0xfbedx46[_0x1879[112]]=== _0x1879[113]&& _0xfbedx46[_0x1879[131]]){_0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx46[_0x1879[114]]})}else {if(_0xfbedx46[_0x1879[112]]=== _0x1879[116]&& _0xfbedx46[_0x1879[117]]&& _0xfbedx46[_0x1879[131]]){var _0xfbedx3b=getValueFromPropertyName(_0xfbedx2c,_0xfbedx46[_0x1879[117]],_0xfbedx14);if(_0xfbedx3b){_0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx3b.toString()})}}else {if(_0xfbedx46[_0x1879[112]]=== _0x1879[118]&& _0xfbedx46[_0x1879[131]]&& _0xfbedx46[_0x1879[119]]&& _0xfbedx46[_0x1879[119]][_0x1879[44]]){_0xfbedx12[_0xfbedx46[_0x1879[119]][_0x1879[44]]]&& _0xfbedx53[_0x1879[115]]({id:_0xfbedx46[_0x1879[131]],value:_0xfbedx12[_0xfbedx46[_0x1879[119]][_0x1879[44]]].toString()})}}}})};return _0xfbedx53}function createTagsFromConfiguration(_0xfbedx14){var _0xfbedx49=[];if(_0xfbedx14[_0x1879[23]][_0x1879[132]][_0x1879[64]]> 0){_0xfbedx49= _[_0x1879[133]](_0xfbedx14[_0x1879[23]].Tags,_0x1879[44])};return _0xfbedx49}function handleTicketDisplay(_0xfbedx14){return function(_0xfbedx11){if(_0xfbedx11&& _0xfbedx11[_0x1879[50]]){logger[_0x1879[15]](_0x1879[134]+ _0xfbedx11[_0x1879[50]]);_0xfbedx14[_0x1879[135]]= _0xfbedx11[_0x1879[50]];return};return}}function handleReportIntegration(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedxd,_0xfbedx13,_0xfbedx10){return function(){delete _0xfbedx11[_0x1879[50]];_0xfbedx11[_0x1879[136]]= _0x1879[137];_0xfbedx11[_0x1879[138]]= _0xfbedxf;_0xfbedx11[_0x1879[139]]= _0x1879[140];_0xfbedx11[_0x1879[135]]= _0xfbedx14[_0x1879[135]];_0xfbedx11[_0x1879[141]]= _0xfbedxd;_0xfbedx11[_0x1879[142]]= _0xfbedx10;_0xfbedx11[_0x1879[143]]= join_url(_0xfbedx14[_0x1879[24]],_0x1879[144]+ _0xfbedx14[_0x1879[135]]);_0xfbedx13[_0x1879[148]](util[_0x1879[62]](_0x1879[147],_0xfbedx11[_0x1879[56]]))[_0x1879[146]](_0x1879[145],_0xfbedx11);return ReportIntegration[_0x1879[149]](_0xfbedx11)}}function handleEnd(_0xfbedx14,_0xfbedx11,_0xfbedxf){return function(){logger[_0x1879[85]](util[_0x1879[62]](_0x1879[150],_0xfbedx14[_0x1879[135]],_0xfbedx14[_0x1879[40]][_0x1879[68]][_0x1879[44]]));_0xfbedx14= undefined;return}}function handleDebug(_0xfbedx14){return function(){logger[_0x1879[85]](_0xfbedx14);return}}function handleError(_0xfbedx14,_0xfbedxf,_0xfbedx11,_0xfbedxd){return function(_0xfbedx5b){logger[_0x1879[19]](_0x1879[151]);logger[_0x1879[19]](_0x1879[152]+ _0xfbedx5b[_0x1879[153]]);logger[_0x1879[19]](_0x1879[154]+ _0xfbedx5b[_0x1879[155]]);_0xfbedx14= undefined;delete _0xfbedx11[_0x1879[50]];_0xfbedx11[_0x1879[136]]= _0x1879[137];_0xfbedx11[_0x1879[138]]= _0xfbedxf;_0xfbedx11[_0x1879[139]]= _0x1879[156];_0xfbedx11[_0x1879[141]]= _0xfbedxd;ReportIntegration[_0x1879[149]](_0xfbedx11)[_0x1879[21]](function(){return})[_0x1879[20]](function(_0xfbedx5b){logger[_0x1879[19]](_0x1879[157]);return})}}function stripTrailingSlash(_0xfbedx5d){if(_0xfbedx5d[_0x1879[158]](-1) === _0x1879[159]){return _0xfbedx5d[_0x1879[158]](0,_0xfbedx5d[_0x1879[64]]- 1)};return _0xfbedx5d}function join_url(){var _0xfbedx5f= new RegExp(_0x1879[160],_0x1879[161]);var _0xfbedx60=Array[_0x1879[17]][_0x1879[163]][_0x1879[162]](arguments);return _0xfbedx60[_0x1879[133]](function(_0xfbedx61){return _0xfbedx61[_0x1879[164]](_0xfbedx5f,_0x1879[55])})[_0x1879[121]](_0x1879[159])}module[_0x1879[165]]= Freshdesk