Built motion from commit d13e3c905.|1.0.24
[motion.git] / server / config / integrations / freshdesk.js
1 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0x9c90[17]][_0x9c90[16]]= function(_0x3803xd,_0x3803xe,_0x3803xf,_0x3803x10,_0x3803x11,_0x3803x12,_0x3803x13){var _0x3803x14={connection:undefined,configuration:undefined,agent:undefined,enduser:undefined,ticketId:undefined,recordEnable:false,serverUrl:undefined};if(!_0x3803xd||  !_0x3803xe){logger[_0x9c90[19]](_0x9c90[18]);return};IntConfiguration[_0x9c90[22]]({where:{id:_0x3803xe,AccountId:_0x3803xd},include:[{all:true,include:[{all:true}]}]})[_0x9c90[21]](handleEntityNotFound())[_0x9c90[21]](handleConnection(_0x3803x14))[_0x9c90[21]](searchMotionAgent(_0x3803xf,_0x3803x11))[_0x9c90[21]](handleMotionAgent(_0x3803x14))[_0x9c90[21]](searchQueue(_0x3803x11))[_0x9c90[21]](handleQueueRecordings(_0x3803x14,_0x3803x11))[_0x9c90[21]](searchRoute(_0x3803x11))[_0x9c90[21]](handleOutboundRecordings(_0x3803x14,_0x3803x11))[_0x9c90[21]](searchAgent(_0x3803x14))[_0x9c90[21]](handleAgent(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](searchAdmin(_0x3803x14))[_0x9c90[21]](handleAdmin(_0x3803x14))[_0x9c90[21]](searchContact(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](searchContactMobile(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](handleContact(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](createContact(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](handleCreateContact(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10))[_0x9c90[21]](ticketCreation(_0x3803x14,_0x3803x11,_0x3803x12,_0x3803xf,_0x3803x10))[_0x9c90[21]](handleTicketDisplay(_0x3803x14))[_0x9c90[21]](handleReportIntegration(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803xd,_0x3803x13,_0x3803x10))[_0x9c90[21]](handleEnd(_0x3803x14))[_0x9c90[20]](handleError(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803xd))};function handleEntityNotFound(){return function(_0x3803x16){return _0x3803x16?_0x3803x16:null}}function handleConnection(_0x3803x14){return function(_0x3803x18){var _0x3803x19=getAccountConfiguration(_0x3803x18.FreshdeskAccount);_0x3803x14[_0x9c90[23]]= _0x3803x18;_0x3803x14[_0x9c90[24]]= _0x3803x19[_0x9c90[24]];_0x3803x14[_0x9c90[25]]= _0x3803x19[_0x9c90[25]];_0x3803x14[_0x9c90[26]]= _0x3803x18[_0x9c90[28]][_0x9c90[27]][_0x9c90[26]];_0x3803x14[_0x9c90[29]]= _0x3803x18[_0x9c90[27]][_0x9c90[29]]}}function getAccountConfiguration(_0x3803x1b){var _0x3803x1c={uri:stripTrailingSlash(_0x3803x1b[_0x9c90[30]]),headers:{"\x41\x75\x74\x68\x6F\x72\x69\x7A\x61\x74\x69\x6F\x6E":undefined,"\x43\x6F\x6E\x74\x65\x6E\x74\x2D\x54\x79\x70\x65":_0x9c90[31],"\x41\x63\x63\x65\x70\x74":_0x9c90[31]}};_0x3803x1c[_0x9c90[25]][_0x9c90[32]]= _0x9c90[33]+  new Buffer(_0x3803x1b[_0x9c90[35]]+ _0x9c90[36]).toString(_0x9c90[34]);return _0x3803x1c}function searchMotionAgent(_0x3803xf,_0x3803x11){return function(){var _0x3803x1e=getAgentSearchPropertyFromChannel(_0x3803xf);if(_0x3803x11[_0x9c90[37]](_0x3803x1e)){return Agent[_0x9c90[41]](_0x9c90[40])[_0x9c90[39]]({where:{name:getValueFromPropertyName(_0x3803x11,_0x3803x1e)},attributes:[_0x9c90[38]]})};return}}function handleMotionAgent(_0x3803x14){return function(_0x3803x20){if(_0x3803x20&& _0x3803x20[_0x9c90[38]]){_0x3803x14[_0x9c90[42]]= _0x3803x20[_0x9c90[38]]};return}}function searchQueue(_0x3803x11){return function(){if(_0x3803x11[_0x9c90[43]]){return VoiceQueue[_0x9c90[39]]({where:{name:_0x3803x11[_0x9c90[43]]},attributes:[_0x9c90[44],_0x9c90[45]]})}else {return}}}function handleQueueRecordings(_0x3803x14,_0x3803x11){return function(_0x3803x23){if(_0x3803x11[_0x9c90[43]]){if(_0x3803x23&& _0x3803x23[_0x9c90[45]]){logger[_0x9c90[15]](_0x9c90[46]+ _0x3803x23[_0x9c90[44]]);_0x3803x14[_0x9c90[47]]= true}else {_0x3803x14[_0x9c90[47]]= false;logger[_0x9c90[15]](_0x9c90[48])}};return}}function searchRoute(_0x3803x11){return function(){if(_0x3803x11[_0x9c90[49]]){return VoiceExtension[_0x9c90[39]]({where:{id:_0x3803x11[_0x9c90[49]]},attributes:[_0x9c90[50],_0x9c90[51]]})}else {return}}}function handleOutboundRecordings(_0x3803x14,_0x3803x11){return function(_0x3803x26){if(_0x3803x11[_0x9c90[49]]){if(_0x3803x26&& _0x3803x26[_0x9c90[51]]){logger[_0x9c90[15]](_0x9c90[52]+ _0x3803x26[_0x9c90[50]]);_0x3803x14[_0x9c90[47]]= true}else {_0x3803x14[_0x9c90[47]]= false;logger[_0x9c90[15]](_0x9c90[53])}};return}}function searchAgent(_0x3803x14){return function(){if(_0x3803x14[_0x9c90[42]]){return rp({uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[54]),headers:_0x3803x14[_0x9c90[25]],json:true})}};return}function getAgentSearchPropertyFromChannel(_0x3803xf){var _0x3803x29=_0x9c90[55];if(_0x3803xf){switch(_0x3803xf){case _0x9c90[57]:_0x3803x29= _0x9c90[56];break;default:_0x3803x29= _0x9c90[56];logger[_0x9c90[19]](_0x9c90[58]+ _0x3803xf)}};return _0x3803x29}function getValueFromPropertyName(_0x3803x11,_0x3803x29,_0x3803x14){if(_0x3803x29=== _0x9c90[59]){if(_0x3803x14&& _0x3803x14[_0x9c90[47]]&& _0x3803x14[_0x9c90[26]]){return util[_0x9c90[62]](_0x9c90[60],stripTrailingSlash(_0x3803x14[_0x9c90[26]]),_0x3803x11[_0x9c90[61]])}else {return null}}else {return _[_0x9c90[63]](_0x3803x11,_0x3803x29)}}function handleAgent(_0x3803x14,_0x3803xf,_0x3803x2c,_0x3803x10){return function(_0x3803x11){if(_0x3803x11&& _0x3803x11[_0x9c90[64]]> 0){logger[_0x9c90[15]](_0x9c90[65]+ _0x3803x11[_0x9c90[64]]+ _0x9c90[66]+ _0x3803x14[_0x9c90[42]]);_0x3803x14[_0x9c90[40]]= getMatchObject(_0x3803x11,_0x9c90[44],_0x3803x14[_0x9c90[42]]);return _0x3803x14[_0x9c90[40]]}else {logger[_0x9c90[15]](_0x9c90[67]);return}}}function getMatchObject(_0x3803x2e,_0x3803x29,_0x3803x2f){var _0x3803x30=_[_0x9c90[22]](_0x3803x2e,function(_0x3803x31){if(_0x3803x31[_0x9c90[68]][_0x3803x29]=== _0x3803x2f){return _0x3803x31}});return _0x3803x30}function searchAdmin(_0x3803x14){return function(){if(_0x3803x14[_0x9c90[40]]){return};logger[_0x9c90[15]](_0x9c90[69]+ _0x3803x14[_0x9c90[42]]+ _0x9c90[70]);return rp({uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[71]),headers:_0x3803x14[_0x9c90[25]],json:true})}}function handleAdmin(_0x3803x14){return function(_0x3803x11){if(!_0x3803x11){return};_0x3803x14[_0x9c90[40]]= _0x3803x11;return _0x3803x14[_0x9c90[40]]}}function searchContact(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803x10){return function(){var _0x3803x35=getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10),_0x3803x14);logger[_0x9c90[15]](_0x9c90[72]+ _0x3803x35);return rp({uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[73]+ _0x3803x35),headers:_0x3803x14[_0x9c90[25]],json:true})}}function searchContactMobile(_0x3803x14,_0x3803xf,_0x3803x2c,_0x3803x10){return function(_0x3803x11){if(_0x3803x11&& _0x3803x11[_0x9c90[64]]> 0){return _0x3803x11};var _0x3803x37=getValueFromPropertyName(_0x3803x2c,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10),_0x3803x14);logger[_0x9c90[15]](_0x9c90[74]+ _0x3803x37);return rp({uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[75]+ _0x3803x37),headers:_0x3803x14[_0x9c90[25]],json:true})}}function getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10){var _0x3803x29=_0x9c90[55];if(_0x3803xf){switch(_0x3803xf){case _0x9c90[57]:if(_0x3803x10=== _0x9c90[76]){_0x3803x29= _0x9c90[77]}else {if(_0x3803x10=== _0x9c90[43]){_0x3803x29= _0x9c90[78]}};break;default:_0x3803x29= _0x9c90[78];logger[_0x9c90[19]](_0x9c90[58]+ _0x3803xf)}};return _0x3803x29}function getEndUserNamePropertyFromChannel(_0x3803xf,_0x3803x10){var _0x3803x29=_0x9c90[55];if(_0x3803xf){switch(_0x3803xf){case _0x9c90[57]:if(_0x3803x10=== _0x9c90[76]){_0x3803x29= _0x9c90[79]}else {if(_0x3803x10=== _0x9c90[43]){_0x3803x29= _0x9c90[80]}};break;default:_0x3803x29= _0x9c90[80];logger[_0x9c90[19]](_0x9c90[58]+ _0x3803xf)}};return _0x3803x29}function handleContact(_0x3803x14,_0x3803xf,_0x3803x2c,_0x3803x10){return function(_0x3803x11){if(!_0x3803x11){return};var _0x3803x3b=getValueFromPropertyName(_0x3803x2c,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10));if(_0x3803x11[_0x9c90[64]]> 0){logger[_0x9c90[15]](_0x9c90[81]+ _0x3803x3b);_0x3803x14[_0x9c90[82]]= _0x3803x11[0];return _0x3803x14[_0x9c90[82]]};logger[_0x9c90[15]](_0x9c90[83]+ _0x3803x3b);return}}function createContact(_0x3803x14,_0x3803xf,_0x3803x2c,_0x3803x10){return function(_0x3803x11){if(!_0x3803x11){logger[_0x9c90[15]](_0x9c90[84]+ getValueFromPropertyName(_0x3803x2c,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10)));logger[_0x9c90[85]](getJsonForContactCreation(_0x3803xf,_0x3803x2c,_0x3803x10));var _0x3803x3d={method:_0x9c90[86],uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[87]),headers:_0x3803x14[_0x9c90[25]],body:getJsonForContactCreation(_0x3803xf,_0x3803x2c,_0x3803x10),json:true};return rp(_0x3803x3d)};return}}function getJsonForContactCreation(_0x3803xf,_0x3803x11,_0x3803x10){var _0x3803x3f={};switch(_0x3803xf){case _0x9c90[57]:if(_0x3803x10=== _0x9c90[43]){if(isValidName(_0x3803x11[_0x9c90[80]])){_0x3803x3f[_0x9c90[44]]= getValueFromPropertyName(_0x3803x11,getEndUserNamePropertyFromChannel(_0x3803xf,_0x3803x10))}else {_0x3803x3f[_0x9c90[44]]= util[_0x9c90[62]](_0x9c90[88],getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10)))}}else {if(_0x3803x10=== _0x9c90[76]){if(isValidName(_0x3803x11[_0x9c90[79]])){_0x3803x3f[_0x9c90[44]]= getValueFromPropertyName(_0x3803x11,getEndUserNamePropertyFromChannel(_0x3803xf,_0x3803x10))}else {_0x3803x3f[_0x9c90[44]]= util[_0x9c90[62]](_0x9c90[88],getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10)))}}};_0x3803x3f[_0x9c90[89]]= getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10));_0x3803x3f[_0x9c90[90]]= getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10));_0x3803x3f[_0x9c90[91]]= util[_0x9c90[62]](_0x9c90[92],getValueFromPropertyName(_0x3803x11,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10)));_0x3803x3f[_0x9c90[93]]= util[_0x9c90[62]](_0x9c90[94],getValueFromPropertyName(_0x3803x11,_0x9c90[61]));break;default:console[_0x9c90[19]](_0x9c90[95],_0x3803xf)};return _0x3803x3f}function isValidName(_0x3803x41){return _0x3803x41&& _0x3803x41!== _0x9c90[96]}function handleCreateContact(_0x3803x14,_0x3803xf,_0x3803x2c,_0x3803x10){return function(_0x3803x11){if(_0x3803x11){_0x3803x14[_0x9c90[82]]= _0x3803x11};return}}function ticketCreation(_0x3803x14,_0x3803x2c,_0x3803x12,_0x3803xf,_0x3803x10){return function(){logger[_0x9c90[15]](_0x9c90[97]+ _0x3803x14[_0x9c90[82]][_0x9c90[50]]);var _0x3803x41=util[_0x9c90[62]](_0x9c90[88],getValueFromPropertyName(_0x3803x2c,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10)));var _0x3803x35=getValueFromPropertyName(_0x3803x2c,getEndUserSearchPropertyFromChannel(_0x3803xf,_0x3803x10));var _0x3803x44={};_0x3803x44[_0x9c90[98]]= _0x3803x14[_0x9c90[40]][_0x9c90[50]];_0x3803x44[_0x9c90[99]]= _0x3803x14[_0x9c90[82]][_0x9c90[50]];_0x3803x44[_0x9c90[44]]= (_0x3803x41|| _0x3803x35);_0x3803x44[_0x9c90[89]]= (_0x3803x35|| _0x3803x41);_0x3803x44[_0x9c90[100]]= 3;_0x3803x44[_0x9c90[101]]= 1;_0x3803x44[_0x9c90[102]]= 2;_0x3803x44[_0x9c90[103]]= createSubjectFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12);if(!_0x3803x44[_0x9c90[103]]){_0x3803x44[_0x9c90[103]]= _0x9c90[104]+ (_0x3803x35|| _0x3803x41)};_0x3803x44[_0x9c90[91]]= createDescriptionFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12);if(!_0x3803x44[_0x9c90[91]]){_0x3803x44[_0x9c90[91]]= _0x9c90[104]+ (_0x3803x35|| _0x3803x41)};var _0x3803x45=createFieldsFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12);if(_0x3803x45[_0x9c90[64]]> 0){_[_0x9c90[106]](_0x3803x45,function(_0x3803x46){_0x3803x44[_0x3803x46[_0x9c90[50]]]= _0x3803x46[_0x9c90[105]]})};var _0x3803x47=createCustomFieldsFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12);if(_0x3803x47[_0x9c90[64]]> 0){_0x3803x44[_0x9c90[107]]= {};_[_0x9c90[106]](_0x3803x47,function(_0x3803x46){var _0x3803x48=_0x3803x46[_0x9c90[50]];_0x3803x44[_0x9c90[107]][_0x3803x48]= _0x3803x46[_0x9c90[105]]})};var _0x3803x49=createTagsFromConfiguration(_0x3803x14);if(_0x3803x49[_0x9c90[64]]> 0){_0x3803x44[_0x9c90[108]]= _0x3803x49};logger[_0x9c90[85]](_0x3803x44);var _0x3803x3d={method:_0x9c90[86],uri:join_url(_0x3803x14[_0x9c90[24]],_0x9c90[109]),headers:_0x3803x14[_0x9c90[25]],body:_0x3803x44,json:true};return rp(_0x3803x3d)}}function createSubjectFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12){var _0x3803x4b=_0x9c90[55];var _0x3803x4c=[];if(_0x3803x14[_0x9c90[23]][_0x9c90[110]][_0x9c90[64]]> 0){var _0x3803x4d=_[_0x9c90[111]](_0x3803x14[_0x9c90[23]].Subject,[_0x9c90[50]]);_[_0x9c90[106]](_0x3803x4d,function(_0x3803x4e){if(_0x3803x4e[_0x9c90[112]]=== _0x9c90[113]){_0x3803x4c[_0x9c90[115]](_0x3803x4e[_0x9c90[114]])}else {if(_0x3803x4e[_0x9c90[112]]=== _0x9c90[116]&& _0x3803x4e[_0x9c90[117]]){var _0x3803x3b=getValueFromPropertyName(_0x3803x2c,_0x3803x4e[_0x9c90[117]],_0x3803x14);if(_0x3803x3b){_0x3803x4c[_0x9c90[115]](_0x3803x3b.toString())}}else {if(_0x3803x4e[_0x9c90[112]]=== _0x9c90[118]&& _0x3803x4e[_0x9c90[119]]&& _0x3803x4e[_0x9c90[119]][_0x9c90[44]]){_0x3803x12[_0x3803x4e[_0x9c90[119]][_0x9c90[44]]]&& _0x3803x4c[_0x9c90[115]](_0x3803x12[_0x3803x4e[_0x9c90[119]][_0x9c90[44]]].toString())}}}});_0x3803x4b= _0x3803x4c[_0x9c90[121]](_0x9c90[120])};return _0x3803x4b}function createDescriptionFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12){var _0x3803x50=_0x9c90[55];var _0x3803x4c=[];if(_0x3803x14[_0x9c90[23]][_0x9c90[122]][_0x9c90[64]]> 0){var _0x3803x51=_[_0x9c90[111]](_0x3803x14[_0x9c90[23]].Description,[_0x9c90[50]]);_[_0x9c90[106]](_0x3803x51,function(_0x3803x4e){if(_0x3803x4e[_0x9c90[112]]=== _0x9c90[113]){_0x3803x4c[_0x9c90[115]](_0x3803x4e[_0x9c90[114]])}else {if(_0x3803x4e[_0x9c90[112]]=== _0x9c90[123]){if(_0x3803x4e[_0x9c90[124]]=== _0x9c90[113]&& _0x3803x4e[_0x9c90[125]]){_0x3803x4c[_0x9c90[115]](util[_0x9c90[62]](_0x9c90[126],_0x3803x4e[_0x9c90[125]],_0x3803x4e[_0x9c90[127]]))}else {if(_0x3803x4e[_0x9c90[124]]=== _0x9c90[116]&& _0x3803x4e[_0x9c90[117]]&& _0x3803x4e[_0x9c90[125]]){var _0x3803x3b=getValueFromPropertyName(_0x3803x2c,_0x3803x4e[_0x9c90[117]],_0x3803x14);if(_0x3803x3b){_0x3803x4c[_0x9c90[115]](util[_0x9c90[62]](_0x9c90[126],_0x3803x4e[_0x9c90[125]],_0x3803x3b.toString()))}}else {if(_0x3803x4e[_0x9c90[124]]=== _0x9c90[118]&& _0x3803x4e[_0x9c90[119]]&& _0x3803x4e[_0x9c90[119]][_0x9c90[44]]&& _0x3803x4e[_0x9c90[125]]){_0x3803x12[_0x3803x4e[_0x9c90[119]][_0x9c90[44]]]&& _0x3803x4c[_0x9c90[115]](util[_0x9c90[62]](_0x9c90[126],_0x3803x4e[_0x9c90[125]],_0x3803x12[_0x3803x4e[_0x9c90[119]][_0x9c90[44]]]))}}}}}});_0x3803x50= _0x3803x4c[_0x9c90[121]](_0x9c90[128])};return _0x3803x50}function createFieldsFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12){var _0x3803x45=[];var _0x3803x53=[];if(_0x3803x14[_0x9c90[23]][_0x9c90[129]][_0x9c90[64]]> 0){_0x3803x45= _[_0x9c90[130]](_0x3803x14[_0x9c90[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":false});_[_0x9c90[106]](_0x3803x45,function(_0x3803x46){if(_0x3803x46[_0x9c90[112]]=== _0x9c90[113]&& _0x3803x46[_0x9c90[131]]){_0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x46[_0x9c90[114]]})}else {if(_0x3803x46[_0x9c90[112]]=== _0x9c90[116]&& _0x3803x46[_0x9c90[117]]&& _0x3803x46[_0x9c90[131]]){var _0x3803x3b=getValueFromPropertyName(_0x3803x2c,_0x3803x46[_0x9c90[117]],_0x3803x14);if(_0x3803x3b){_0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x3b.toString()})}}else {if(_0x3803x46[_0x9c90[112]]=== _0x9c90[118]&& _0x3803x46[_0x9c90[131]]&& _0x3803x46[_0x9c90[119]]&& _0x3803x46[_0x9c90[119]][_0x9c90[44]]){_0x3803x12[_0x3803x46[_0x9c90[119]][_0x9c90[44]]]&& _0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x12[_0x3803x46[_0x9c90[119]][_0x9c90[44]]].toString()})}}}})};return _0x3803x53}function createCustomFieldsFromConfiguration(_0x3803x14,_0x3803x2c,_0x3803x12){var _0x3803x47=[];var _0x3803x53=[];if(_0x3803x14[_0x9c90[23]][_0x9c90[129]][_0x9c90[64]]> 0){_0x3803x47= _[_0x9c90[130]](_0x3803x14[_0x9c90[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":true});_[_0x9c90[106]](_0x3803x47,function(_0x3803x46){if(_0x3803x46[_0x9c90[112]]=== _0x9c90[113]&& _0x3803x46[_0x9c90[131]]){_0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x46[_0x9c90[114]]})}else {if(_0x3803x46[_0x9c90[112]]=== _0x9c90[116]&& _0x3803x46[_0x9c90[117]]&& _0x3803x46[_0x9c90[131]]){var _0x3803x3b=getValueFromPropertyName(_0x3803x2c,_0x3803x46[_0x9c90[117]],_0x3803x14);if(_0x3803x3b){_0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x3b.toString()})}}else {if(_0x3803x46[_0x9c90[112]]=== _0x9c90[118]&& _0x3803x46[_0x9c90[131]]&& _0x3803x46[_0x9c90[119]]&& _0x3803x46[_0x9c90[119]][_0x9c90[44]]){_0x3803x12[_0x3803x46[_0x9c90[119]][_0x9c90[44]]]&& _0x3803x53[_0x9c90[115]]({id:_0x3803x46[_0x9c90[131]],value:_0x3803x12[_0x3803x46[_0x9c90[119]][_0x9c90[44]]].toString()})}}}})};return _0x3803x53}function createTagsFromConfiguration(_0x3803x14){var _0x3803x49=[];if(_0x3803x14[_0x9c90[23]][_0x9c90[132]][_0x9c90[64]]> 0){_0x3803x49= _[_0x9c90[133]](_0x3803x14[_0x9c90[23]].Tags,_0x9c90[44])};return _0x3803x49}function handleTicketDisplay(_0x3803x14){return function(_0x3803x11){if(_0x3803x11&& _0x3803x11[_0x9c90[50]]){logger[_0x9c90[15]](_0x9c90[134]+ _0x3803x11[_0x9c90[50]]);_0x3803x14[_0x9c90[135]]= _0x3803x11[_0x9c90[50]];return};return}}function handleReportIntegration(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803xd,_0x3803x13,_0x3803x10){return function(){delete _0x3803x11[_0x9c90[50]];_0x3803x11[_0x9c90[136]]= _0x9c90[137];_0x3803x11[_0x9c90[138]]= _0x3803xf;_0x3803x11[_0x9c90[139]]= _0x9c90[140];_0x3803x11[_0x9c90[135]]= _0x3803x14[_0x9c90[135]];_0x3803x11[_0x9c90[141]]= _0x3803xd;_0x3803x11[_0x9c90[142]]= _0x3803x10;_0x3803x11[_0x9c90[143]]= join_url(_0x3803x14[_0x9c90[24]],_0x9c90[144]+ _0x3803x14[_0x9c90[135]]);_0x3803x13[_0x9c90[148]](util[_0x9c90[62]](_0x9c90[147],_0x3803x11[_0x9c90[56]]))[_0x9c90[146]](_0x9c90[145],_0x3803x11);return ReportIntegration[_0x9c90[149]](_0x3803x11)}}function handleEnd(_0x3803x14,_0x3803x11,_0x3803xf){return function(){logger[_0x9c90[85]](util[_0x9c90[62]](_0x9c90[150],_0x3803x14[_0x9c90[135]],_0x3803x14[_0x9c90[40]][_0x9c90[68]][_0x9c90[44]]));_0x3803x14= undefined;return}}function handleDebug(_0x3803x14){return function(){logger[_0x9c90[85]](_0x3803x14);return}}function handleError(_0x3803x14,_0x3803xf,_0x3803x11,_0x3803xd){return function(_0x3803x5b){logger[_0x9c90[19]](_0x9c90[151]);logger[_0x9c90[19]](_0x9c90[152]+ _0x3803x5b[_0x9c90[153]]);logger[_0x9c90[19]](_0x9c90[154]+ _0x3803x5b[_0x9c90[155]]);_0x3803x14= undefined;delete _0x3803x11[_0x9c90[50]];_0x3803x11[_0x9c90[136]]= _0x9c90[137];_0x3803x11[_0x9c90[138]]= _0x3803xf;_0x3803x11[_0x9c90[139]]= _0x9c90[156];_0x3803x11[_0x9c90[141]]= _0x3803xd;ReportIntegration[_0x9c90[149]](_0x3803x11)[_0x9c90[21]](function(){return})[_0x9c90[20]](function(_0x3803x5b){logger[_0x9c90[19]](_0x9c90[157]);return})}}function stripTrailingSlash(_0x3803x5d){if(_0x3803x5d[_0x9c90[158]](-1) === _0x9c90[159]){return _0x3803x5d[_0x9c90[158]](0,_0x3803x5d[_0x9c90[64]]- 1)};return _0x3803x5d}function join_url(){var _0x3803x5f= new RegExp(_0x9c90[160],_0x9c90[161]);var _0x3803x60=Array[_0x9c90[17]][_0x9c90[163]][_0x9c90[162]](arguments);return _0x3803x60[_0x9c90[133]](function(_0x3803x61){return _0x3803x61[_0x9c90[164]](_0x3803x5f,_0x9c90[55])})[_0x9c90[121]](_0x9c90[159])}module[_0x9c90[165]]= Freshdesk