server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3e74=['acwTimeout','format','YYYY-MM-DD\x20HH:mm:ss','uniqueid','queue','updateAcw','lastPauseAt','update','[%s][UPDATE][ACWTIME:%s]','catch','error','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','[TIMER][STOP][AGENT:%s]','saveUnpause','[%s][UPDATE][ERRORS:%s]','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','stringify','[ACW][STOP]\x20%s','acw','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','message','attended','isUndefined','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','syncHangup','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[%s][HANGUPATTENDEDTRANSFER:LINKEDID]','[ACW][syncHangup]\x20%s','isNil','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','syncAgentRingNoAnswer','autopause','all','exports','util','moment','../ami','../../../config/logger','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','agentconnect','syncAgentConnect','bind','hanguprequest','agentringnoanswer','syncAttendedTransfer','syncBlindTransfer','custom:agentConnectPreview','syncAgentConnectPreview','milliseconds','seconds','prototype','startAcw','interface','ACW','mandatoryDisposition','mandatoryDispositionPause','name','Action','QueuePause','then','voicePause','info','[%s][START][AGENT:%s][QUEUE:%s]','destlinkedid','savePause','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','timer'];(function(_0x576d8a,_0x2d7bde){var _0x3dc3ef=function(_0xc76758){while(--_0xc76758){_0x576d8a['push'](_0x576d8a['shift']());}};_0x3dc3ef(++_0x2d7bde);}(_0x3e74,0x175));var _0x43e7=function(_0x1dfb9b,_0x287c3c){_0x1dfb9b=_0x1dfb9b-0x0;var _0x580a36=_0x3e74[_0x1dfb9b];return _0x580a36;};'use strict';var util=require(_0x43e7('0x0'));var _=require('lodash');var moment=require(_0x43e7('0x1'));var ami=require(_0x43e7('0x2'));var logger=require(_0x43e7('0x3'))('acw');var RpcUser=require('../rpc/user');var RpcVoiceAgentReport=require(_0x43e7('0x4'));function Acw(_0x4f9bbe){this[_0x43e7('0x5')]=_0x4f9bbe[_0x43e7('0x5')];this[_0x43e7('0x6')]=_0x4f9bbe[_0x43e7('0x6')];this[_0x43e7('0x7')]=_0x4f9bbe['timers'];this[_0x43e7('0x8')]={};ami['on'](_0x43e7('0x9'),this[_0x43e7('0xa')][_0x43e7('0xb')](this));ami['on'](_0x43e7('0xc'),this['syncHangupRequest'][_0x43e7('0xb')](this));ami['on']('hangup',this['syncHangup'][_0x43e7('0xb')](this));ami['on'](_0x43e7('0xd'),this['syncAgentRingNoAnswer'][_0x43e7('0xb')](this));ami['on']('attendedtransfer',this[_0x43e7('0xe')][_0x43e7('0xb')](this));ami['on']('blindtransfer',this[_0x43e7('0xf')][_0x43e7('0xb')](this));ami['on'](_0x43e7('0x10'),this[_0x43e7('0x11')]['bind'](this));}function getDiff(_0x583d85){var _0x2fcb36=moment()[_0x43e7('0x12')](0x0);var _0x44b0bd=moment(_0x583d85)['milliseconds'](0x0);return _0x2fcb36['diff'](_0x44b0bd,_0x43e7('0x13'));}Acw[_0x43e7('0x14')][_0x43e7('0x15')]=function(_0x328445){try{var _0x4de324=this;var _0x5c4eaa=this[_0x43e7('0x8')][_0x328445][_0x43e7('0x16')];var _0x273a32=this['channels'][_0x328445]['queue'];var _0x446986=this[_0x43e7('0x5')][_0x273a32];var _0x9037d3=![];var _0x140657=_0x43e7('0x17');if(_0x446986[_0x43e7('0x18')]){if(_0x446986[_0x43e7('0x19')][_0x43e7('0x1a')]){_0x9037d3=!![];_0x140657=_0x446986[_0x43e7('0x19')][_0x43e7('0x1a')];}}ami[_0x43e7('0x1b')]({'action':_0x43e7('0x1c'),'interface':_0x5c4eaa,'paused':!![],'reason':_0x140657})['then'](function(_0xef1a5a){if(_0x4de324[_0x43e7('0x6')][_0x5c4eaa]){return RpcUser['getAgent'](_0x4de324[_0x43e7('0x6')][_0x5c4eaa]['id'])[_0x43e7('0x1d')](function(_0x3945bb){if(_0x3945bb&&!_0x3945bb[_0x43e7('0x1e')]){logger[_0x43e7('0x1f')](_0x43e7('0x20'),_0x328445,_0x5c4eaa,_0x273a32);var _0x54a9e7=_0x4de324[_0x43e7('0x8')][_0x328445]['attended']&&_0x4de324['channels'][_0x328445][_0x43e7('0x21')]?_0x4de324[_0x43e7('0x8')][_0x328445]['destlinkedid']:_0x328445;return RpcUser[_0x43e7('0x22')](_0x4de324['agents'][_0x5c4eaa],_0x140657,_0x54a9e7)[_0x43e7('0x1d')](function(_0x5c5e67){if(!_0x9037d3){_0x4de324[_0x43e7('0x7')][_0x5c4eaa]={};logger[_0x43e7('0x1f')](_0x43e7('0x23'),_0x328445,_0x4de324[_0x43e7('0x5')][_0x273a32]['acwTimeout'],_0x5c4eaa,_0x273a32);_0x4de324['timers'][_0x5c4eaa][_0x43e7('0x24')]=setTimeout(_0x4de324['stopAcw'][_0x43e7('0xb')](_0x4de324,_0x5c4eaa),_0x4de324[_0x43e7('0x5')][_0x273a32][_0x43e7('0x25')]*0x3e8);_0x4de324[_0x43e7('0x7')][_0x5c4eaa]['lastPauseAt']=moment()[_0x43e7('0x26')](_0x43e7('0x27'));_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x28')]=_0x328445;_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x29')]=_0x273a32;_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x2a')]=function(){var _0x3bf475=getDiff(_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x2b')]);clearTimeout(_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x24')]);_0x4de324[_0x43e7('0x7')][_0x5c4eaa]['timer']=![];RpcVoiceAgentReport[_0x43e7('0x2c')]({'acwtime':_0x3bf475},_0x4de324[_0x43e7('0x7')][_0x5c4eaa][_0x43e7('0x2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s['channels'][_0x5dd349[_0x43e7('0x49')]]){logger[_0x43e7('0x1f')](_0x43e7('0x4a'),JSON[_0x43e7('0x35')](_0x5dd349[_0x43e7('0x49')]));this[_0x43e7('0x15')](_0x5dd349[_0x43e7('0x49')]);}else if(this[_0x43e7('0x8')][_0x5dd349[_0x43e7('0x4b')]]){logger[_0x43e7('0x1f')](_0x43e7('0x4c'),JSON['stringify'](_0x5dd349['transfererlinkedid']));this[_0x43e7('0x15')](_0x5dd349['transfererlinkedid']);}}catch(_0x501616){logger['error'](_0x43e7('0x4d'),_0x501616[_0x43e7('0x3a')]);}};Acw['prototype'][_0x43e7('0x4e')]=function(_0x135791){try{if(this[_0x43e7('0x5')][_0x135791['queue']]&&this[_0x43e7('0x5')][_0x135791[_0x43e7('0x29')]][_0x43e7('0x4f')]===_0x43e7('0x50')){if(this[_0x43e7('0x6')][_0x135791[_0x43e7('0x16')]]){logger[_0x43e7('0x1f')]('[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]',_0x135791[_0x43e7('0x28')],_0x135791[_0x43e7('0x16')],_0x135791[_0x43e7('0x29')]);return RpcUser['savePause'](this['agents'][_0x135791[_0x43e7('0x16')]],'Auto-Pause',_0x135791['uniqueid']);}}}catch(_0x1b793d){logger[_0x43e7('0x2f')]('[ACW][syncAgentRingNoAnswer]\x20%s',_0x1b793d[_0x43e7('0x3a')]);}};module[_0x43e7('0x51')]=Acw;