Built motion from commit 10af8726.|2.6.34
[motion2.git] / server / services / ami / acw / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x331f=['updateAcw','[ACW][START]\x20%s','message','[%s][TIMER][STOP][AGENT:%s]','pauseType','[%s][UPDATE][ERRORS:%s]','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','stringify','[ACW][STOP]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','[%s][HANGUP:UNIQUEID]','linkedid','isUndefined','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','syncAttendedTransfer','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','deleteChannelAfterTimeout','isNil','origtransfereruniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','transfererlinkedid','[ACW][syncBlindTransfer]\x20%s','autopause','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','moment','../ami','../../../config/logger','acw','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','agentconnect','syncAgentConnect','bind','hanguprequest','hangup','syncHangup','agentringnoanswer','syncAgentRingNoAnswer','syncBlindTransfer','custom:agentConnectPreview','milliseconds','diff','lastPauseAt','timer','update','uniqueid','then','info','[%s][UPDATE][ACWTIME:%s]','catch','error','finally','prototype','startAcw','channels','interface','queue','ACW','mandatoryDisposition','mandatoryDispositionPause','name','Action','QueuePause','getAgent','voicePause','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','[%s][START][AGENT:%s][QUEUE:%s]','attended','destlinkedid','savePause','available','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','stopAcw','format','YYYY-MM-DD\x20HH:mm:ss'];(function(_0x5f3fcb,_0x473df9){var _0x1de59e=function(_0x1081b5){while(--_0x1081b5){_0x5f3fcb['push'](_0x5f3fcb['shift']());}};_0x1de59e(++_0x473df9);}(_0x331f,0x1d9));var _0xf331=function(_0x402c88,_0x2e4772){_0x402c88=_0x402c88-0x0;var _0x2eb17e=_0x331f[_0x402c88];return _0x2eb17e;};'use strict';var _=require('lodash');var moment=require(_0xf331('0x0'));var ami=require(_0xf331('0x1'));var logger=require(_0xf331('0x2'))(_0xf331('0x3'));var RpcUser=require(_0xf331('0x4'));var RpcVoiceAgentReport=require(_0xf331('0x5'));function Acw(_0x361dcf){this[_0xf331('0x6')]=_0x361dcf['voiceQueues'];this[_0xf331('0x7')]=_0x361dcf['agents'];this[_0xf331('0x8')]=_0x361dcf[_0xf331('0x8')];this['channels']={};ami['on'](_0xf331('0x9'),this[_0xf331('0xa')][_0xf331('0xb')](this));ami['on'](_0xf331('0xc'),this['syncHangupRequest'][_0xf331('0xb')](this));ami['on'](_0xf331('0xd'),this[_0xf331('0xe')][_0xf331('0xb')](this));ami['on'](_0xf331('0xf'),this[_0xf331('0x10')][_0xf331('0xb')](this));ami['on']('attendedtransfer',this['syncAttendedTransfer']['bind'](this));ami['on']('blindtransfer',this[_0xf331('0x11')][_0xf331('0xb')](this));ami['on'](_0xf331('0x12'),this['syncAgentConnectPreview'][_0xf331('0xb')](this));}function getDiff(_0x1d25d6){var _0x329094=moment()[_0xf331('0x13')](0x0);var _0x2de737=moment(_0x1d25d6)[_0xf331('0x13')](0x0);return _0x329094[_0xf331('0x14')](_0x2de737,'seconds');}Acw['prototype']['updateAcw']=function(_0x3782a4,_0x1a5cbe){var _0xe3f54e=this;var _0x174f8f=getDiff(_0xe3f54e[_0xf331('0x8')][_0x3782a4][_0xf331('0x15')]);clearTimeout(_0xe3f54e['timers'][_0x3782a4]['timer']);_0xe3f54e[_0xf331('0x8')][_0x3782a4][_0xf331('0x16')]=![];return RpcVoiceAgentReport[_0xf331('0x17')]({'acwtime':_0x174f8f},_0xe3f54e[_0xf331('0x8')][_0x3782a4][_0xf331('0x18')],_0x3782a4)[_0xf331('0x19')](function(_0x164bab){logger[_0xf331('0x1a')](_0xf331('0x1b'),_0x1a5cbe,_0x174f8f,_0x164bab);})[_0xf331('0x1c')](function(_0x28b34d){logger[_0xf331('0x1d')]('[%s][UPDATE][ERRORS:%s]',_0x1a5cbe,_0x28b34d);})[_0xf331('0x1e')](function(){delete _0xe3f54e[_0xf331('0x8')][_0x3782a4];});};Acw[_0xf331('0x1f')][_0xf331('0x20')]=function(_0x579698){try{var _0x538ef5=this;var _0x5795d9=this[_0xf331('0x21')][_0x579698][_0xf331('0x22')];var _0x56a713=this[_0xf331('0x21')][_0x579698][_0xf331('0x23')];var _0x458c35=this['voiceQueues'][_0x56a713];var _0x4da06d=![];var _0x39f482=_0xf331('0x24');if(_0x458c35[_0xf331('0x25')]&&_0x458c35[_0xf331('0x26')][_0xf331('0x27')]){_0x4da06d=!![];_0x39f482=_0x458c35['mandatoryDispositionPause'][_0xf331('0x27')];}return ami[_0xf331('0x28')]({'action':_0xf331('0x29'),'interface':_0x5795d9,'paused':!![],'reason':_0x39f482})[_0xf331('0x19')](function(){if(_0x538ef5['agents'][_0x5795d9]){return RpcUser[_0xf331('0x2a')](_0x538ef5[_0xf331('0x7')][_0x5795d9]['id'])[_0xf331('0x19')](function(_0x2ef38b){if(!_0x2ef38b||_0x2ef38b[_0xf331('0x2b')]){logger[_0xf331('0x1a')](_0xf331('0x2c'),_0x579698,_0x5795d9,_0x56a713);return;}logger[_0xf331('0x1a')](_0xf331('0x2d'),_0x579698,_0x5795d9,_0x56a713);var _0x4fea04=_0x538ef5[_0xf331('0x21')][_0x579698][_0xf331('0x2e')]&&_0x538ef5[_0xf331('0x21')][_0x579698]['destlinkedid']?_0x538ef5[_0xf331('0x21')][_0x579698][_0xf331('0x2f')]:_0x579698;return RpcUser[_0xf331('0x30')](_0x538ef5[_0xf331('0x7')][_0x5795d9],_0x39f482,_0x4fea04)[_0xf331('0x19')](function(_0x112612){_0x538ef5[_0xf331('0x6')][_0x56a713][_0xf331('0x31')]-=0x1;_0x538ef5[_0xf331('0x6')][_0x56a713]['paused']+=0x1;return _0x112612;});})[_0xf331('0x19')](function(_0x380897){if(_0x4da06d||!_0x380897){return;}_0x538ef5[_0xf331('0x8')][_0x5795d9]={};logger[_0xf331('0x1a')](_0xf331('0x32'),_0x579698,_0x538ef5[_0xf331('0x6')][_0x56a713][_0xf331('0x33')],_0x5795d9,_0x56a713);_0x538ef5[_0xf331('0x8')][_0x5795d9][_0xf331('0x16')]=setTimeout(_0x538ef5[_0xf331('0x34')][_0xf331('0xb')](_0x538ef5,_0x5795d9),_0x538ef5[_0xf331('0x6')][_0x56a713][_0xf331('0x33')]*0x3e8);_0x538ef5[_0xf331('0x8')][_0x5795d9][_0xf331('0x15')]=moment()[_0xf331('0x35')](_0xf331('0x36'));_0x538ef5[_0xf331('0x8')][_0x5795d9][_0xf331('0x18')]=_0x579698;_0x538ef5[_0xf331('0x8')][_0x5795d9][_0xf331('0x23')]=_0x56a713;_0x538ef5[_0xf331('0x8')][_0x5795d9][_0xf331('0x37')]=_0x538ef5[_0xf331('0x37')]['bind'](_0x538ef5,_0x5795d9,_0x579698);});}})['catch'](function(){logger['error'](_0xf331('0x32'),_0x579698,_0x538ef5[_0xf331('0x6')][_0x56a713][_0xf331('0x33')],_0x5795d9,_0x56a713);})['finally'](function(){delete _0x538ef5[_0xf331('0x21')][_0x579698];});}catch(_0x314d13){logger[_0xf331('0x1d')](_0xf331('0x38'),_0x314d13[_0xf331('0x39')]);}};Acw['prototype'][_0xf331('0x34')]=function(_0x24c315){try{var _0x381856=this;if(_0x381856[_0xf331('0x8')][_0x24c315]){_0x381856['timers'][_0x24c315][_0xf331('0x16')]=![];var _0x2bf89e=_0x381856['timers'][_0x24c315][_0xf331('0x18')];var _0x3bcd24=_0x381856[_0xf331('0x8')][_0x24c315][_0xf331('0x23')];var _0x5306e6=_0x381856[_0xf331('0x6')][_0x3bcd24][_0xf331('0x33')];logger[_0xf331('0x1a')](_0xf331('0x3a'),_0x2bf89e,_0x24c315);RpcUser['getAgent'](this['agents'][_0x24c315]['id'])[_0xf331('0x19')](function(_0x3e0482){if(_0x3e0482[_0xf331('0x3b')]==='ACW'){return RpcUser['saveUnpause'](_0x381856[_0xf331('0x7')][_0x24c315]);}});RpcVoiceAgentReport[_0xf331('0x17')]({'acwtime':_0x5306e6,'agentacw':!![]},_0x2bf89e,_0x24c315)[_0xf331('0x19')](function(_0x1121fd){logger[_0xf331('0x1a')](_0xf331('0x1b'),_0x2bf89e,_0x5306e6,_0x1121fd);})[_0xf331('0x1c')](function(_0x37308c){logger[_0xf331('0x1d')](_0xf331('0x3c'),_0x2bf89e,_0x37308c);});}else{logger[_0xf331('0x1d')](_0xf331('0x3d'),_0x24c315);if(_0x381856[_0xf331('0x8')]){logger[_0xf331('0x1a')]('[ACW][TIMERS]',JSON[_0xf331('0x3e')](_0x381856[_0xf331('0x8')]));}}}catch(_0x4849c6){logger[_0xf331('0x1d')](_0xf331('0x3f'),_0x4849c6[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')]['syncAgentConnect']=function(_0x4b0ce9){try{if(this[_0xf331('0x6')][_0x4b0ce9[_0xf331('0x23')]]&&(this['voiceQueues'][_0x4b0ce9[_0xf331('0x23')]][_0xf331('0x3')]||this['voiceQueues'][_0x4b0ce9['queue']][_0xf331('0x25')])){if(this['agents'][_0x4b0ce9['interface']]){this[_0xf331('0x21')][_0x4b0ce9[_0xf331('0x18')]]={'queue':_0x4b0ce9[_0xf331('0x23')],'interface':_0x4b0ce9[_0xf331('0x22')],'destlinkedid':_0x4b0ce9[_0xf331('0x2f')]};}}}catch(_0x4163b6){logger[_0xf331('0x1d')]('[ACW][syncAgentConnect]\x20%s',_0x4163b6[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')]['syncAgentConnectPreview']=function(_0x98d16a){try{if(this[_0xf331('0x6')][_0x98d16a[_0xf331('0x23')]]&&(this[_0xf331('0x6')][_0x98d16a['queue']][_0xf331('0x3')]||this[_0xf331('0x6')][_0x98d16a[_0xf331('0x23')]]['mandatoryDisposition'])){if(this['agents'][_0x98d16a['interface']]){this[_0xf331('0x21')][_0x98d16a['uniqueid']]={'queue':_0x98d16a[_0xf331('0x23')],'interface':_0x98d16a[_0xf331('0x22')]};}}}catch(_0x55a551){logger[_0xf331('0x1d')](_0xf331('0x40'),_0x55a551['message']);}};Acw[_0xf331('0x1f')]['syncHangupRequest']=function(_0x141deb){try{if(this[_0xf331('0x21')][_0x141deb[_0xf331('0x18')]]&&_['isUndefined'](this['channels'][_0x141deb[_0xf331('0x18')]][_0xf331('0x2e')])){logger[_0xf331('0x1a')](_0xf331('0x41'),_0x141deb[_0xf331('0x18')]);this[_0xf331('0x20')](_0x141deb[_0xf331('0x18')]);}else if(this[_0xf331('0x21')][_0x141deb[_0xf331('0x42')]]&&_[_0xf331('0x43')](this[_0xf331('0x21')][_0x141deb[_0xf331('0x42')]][_0xf331('0x2e')])){logger[_0xf331('0x1a')](_0xf331('0x44'),_0x141deb[_0xf331('0x42')]);this['startAcw'](_0x141deb[_0xf331('0x42')]);}}catch(_0x381731){logger[_0xf331('0x1d')](_0xf331('0x45'),_0x381731[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')][_0xf331('0xe')]=function(_0x50a7c0){try{if(this[_0xf331('0x21')][_0x50a7c0[_0xf331('0x18')]]&&this['channels'][_0x50a7c0[_0xf331('0x18')]][_0xf331('0x2e')]){logger[_0xf331('0x1a')](_0xf331('0x46'),_0x50a7c0[_0xf331('0x18')]);this[_0xf331('0x20')](_0x50a7c0[_0xf331('0x18')]);}else if(this[_0xf331('0x21')][_0x50a7c0['linkedid']]&&this[_0xf331('0x21')][_0x50a7c0[_0xf331('0x42')]]['attended']){logger[_0xf331('0x1a')]('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x50a7c0[_0xf331('0x42')]);this[_0xf331('0x20')](_0x50a7c0[_0xf331('0x42')]);}}catch(_0x5a7743){logger[_0xf331('0x1d')]('[ACW][syncHangup]\x20%s',_0x5a7743[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')][_0xf331('0x47')]=function(_0x35e2e5){try{if(!_['isNil'](this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x48')]])){this['startAcw'](_0x35e2e5[_0xf331('0x48')]);if(this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x49')]]){this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x49')]][_0xf331('0x2e')]=!![];this['channels'][_0x35e2e5[_0xf331('0x4a')]]=this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x49')]];this[_0xf331('0x4b')](_0x35e2e5[_0xf331('0x49')]);}}else if(!_[_0xf331('0x4c')](this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x4a')]])){this[_0xf331('0x20')](_0x35e2e5[_0xf331('0x4a')]);if(this['channels'][_0x35e2e5[_0xf331('0x4d')]]){this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x4d')]][_0xf331('0x2e')]=!![];this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x48')]]=this[_0xf331('0x21')][_0x35e2e5[_0xf331('0x4d')]];this['deleteChannelAfterTimeout'](_0x35e2e5[_0xf331('0x4d')]);}}}catch(_0x38bdcf){logger[_0xf331('0x1d')](_0xf331('0x4e'),_0x38bdcf[_0xf331('0x39')]);}};Acw['prototype'][_0xf331('0x11')]=function(_0x56a63e){try{if(this[_0xf331('0x21')][_0x56a63e[_0xf331('0x4f')]]){logger[_0xf331('0x1a')](_0xf331('0x50'),JSON[_0xf331('0x3e')](_0x56a63e[_0xf331('0x4f')]));this['startAcw'](_0x56a63e['transfereruniqueid']);}else if(this['channels'][_0x56a63e[_0xf331('0x51')]]){logger['info']('[%s][BLINDTRANSFER:LINKEDID]',JSON[_0xf331('0x3e')](_0x56a63e[_0xf331('0x51')]));this[_0xf331('0x20')](_0x56a63e['transfererlinkedid']);}}catch(_0x2c9c36){logger[_0xf331('0x1d')](_0xf331('0x52'),_0x2c9c36[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')][_0xf331('0x10')]=function(_0x8c46a3){try{if(this[_0xf331('0x6')][_0x8c46a3[_0xf331('0x23')]]&&this[_0xf331('0x6')][_0x8c46a3[_0xf331('0x23')]][_0xf331('0x53')]===_0xf331('0x54')){if(this[_0xf331('0x7')][_0x8c46a3[_0xf331('0x22')]]){logger[_0xf331('0x1a')](_0xf331('0x55'),_0x8c46a3[_0xf331('0x18')],_0x8c46a3[_0xf331('0x22')],_0x8c46a3[_0xf331('0x23')]);return RpcUser[_0xf331('0x30')](this[_0xf331('0x7')][_0x8c46a3[_0xf331('0x22')]],_0xf331('0x56'),_0x8c46a3[_0xf331('0x18')]);}}}catch(_0x1fca74){logger[_0xf331('0x1d')](_0xf331('0x57'),_0x1fca74[_0xf331('0x39')]);}};Acw[_0xf331('0x1f')]['deleteChannelAfterTimeout']=function(_0x54d4f7,_0x28ebca=0x2710){if(this[_0xf331('0x21')][_0x54d4f7]){setTimeout(()=>{delete this[_0xf331('0x21')][_0x54d4f7];},_0x28ebca);}};module['exports']=Acw;