server/services/ami/dialer/agentComplete.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4b12=['util','lodash','moment','milliseconds','diff','state','statedesc','scheduledat','type','campaigntype','countbusyretry','countcongestionretry','countnoanswerretry','countabandonedretry','countmachineretry','countagentrejectretry','countnosuchnumberretry','countdropretry','uniqueid','calleridname','name','calleridnum','number','starttime','responsetime','answertime','YYYY-MM-DD\x20HH:mm:ss','ringtime','holdtime','endtime','queue','membername','reason','callback','callbackuniqueid','callbackat','recallme','ContactId','ListId','UserId','VoiceQueueId','CampaignId','originatecalleridnum','originatecalleridname','exports'];(function(_0x315add,_0x5e9ace){var _0x40956b=function(_0x5273d2){while(--_0x5273d2){_0x315add['push'](_0x315add['shift']());}};_0x40956b(++_0x5e9ace);}(_0x4b12,0x10e));var _0x24b1=function(_0x366069,_0x3b3a92){_0x366069=_0x366069-0x0;var _0x5eca6a=_0x4b12[_0x366069];return _0x5eca6a;};'use strict';var util=require(_0x24b1('0x0'));var _=require(_0x24b1('0x1'));var moment=require(_0x24b1('0x2'));function getSeconds(_0x43136f,_0x16efc9){var _0x20bab2=moment(_0x43136f)[_0x24b1('0x3')](0x0);var _0x2fcf39=moment(_0x16efc9)[_0x24b1('0x3')](0x0);return _0x20bab2[_0x24b1('0x4')](_0x2fcf39,'seconds');}function AgentComplete(_0x510f19,_0x259995){this[_0x24b1('0x5')]=0x4;this[_0x24b1('0x6')]='Answer';this[_0x24b1('0x7')]=_0x510f19[_0x24b1('0x7')];this[_0x24b1('0x8')]=_0x510f19[_0x24b1('0x8')];this[_0x24b1('0x9')]=_0x510f19[_0x24b1('0x8')]==='outbound'?'queue':_0x510f19[_0x24b1('0x8')];this[_0x24b1('0xa')]=_0x510f19[_0x24b1('0xa')];this['countcongestionretry']=_0x510f19[_0x24b1('0xb')];this[_0x24b1('0xc')]=_0x510f19['countnoanswerretry'];this['countglobal']=_0x510f19['countbusyretry']+_0x510f19['countcongestionretry']+_0x510f19[_0x24b1('0xc')]+_0x510f19['countnosuchnumberretry']+_0x510f19['countdropretry']+_0x510f19[_0x24b1('0xd')]+_0x510f19[_0x24b1('0xe')]+_0x510f19[_0x24b1('0xf')];this[_0x24b1('0x10')]=_0x510f19[_0x24b1('0x10')];this[_0x24b1('0x11')]=_0x510f19[_0x24b1('0x11')];this[_0x24b1('0xd')]=_0x510f19[_0x24b1('0xd')];this[_0x24b1('0xe')]=_0x510f19['countmachineretry'];this[_0x24b1('0xf')]=_0x510f19[_0x24b1('0xf')];this['uniqueid']=_0x259995[_0x24b1('0x12')];this[_0x24b1('0x13')]=_0x510f19[_0x24b1('0x14')];this[_0x24b1('0x15')]=_0x510f19[_0x24b1('0x16')];this[_0x24b1('0x17')]=_0x510f19['starttime'];this['responsetime']=_0x510f19[_0x24b1('0x18')];this['answertime']=_0x510f19[_0x24b1('0x19')];this['endtime']=moment()['format'](_0x24b1('0x1a'));this[_0x24b1('0x1b')]=getSeconds(_0x510f19[_0x24b1('0x18')],_0x510f19['starttime']);this[_0x24b1('0x1c')]=getSeconds(_0x510f19[_0x24b1('0x19')],_0x510f19[_0x24b1('0x18')]);this['talktime']=getSeconds(this[_0x24b1('0x1d')],_0x510f19['answertime']);this[_0x24b1('0x1e')]=_0x259995[_0x24b1('0x1e')];this['membername']=_0x259995[_0x24b1('0x1f')];this['reason']=_0x259995[_0x24b1('0x20')];this[_0x24b1('0x21')]=_0x510f19[_0x24b1('0x21')];this[_0x24b1('0x22')]=_0x510f19['callbackuniqueid'];this['callbackat']=_0x510f19[_0x24b1('0x23')];this[_0x24b1('0x24')]=_0x510f19['recallme'];this[_0x24b1('0x25')]=_0x510f19['ContactId'];this[_0x24b1('0x26')]=_0x510f19[_0x24b1('0x26')];this['UserId']=_0x510f19[_0x24b1('0x27')];this[_0x24b1('0x28')]=_0x510f19[_0x24b1('0x28')];this['CampaignId']=_0x510f19[_0x24b1('0x29')];this['originatecalleridnum']=_0x510f19[_0x24b1('0x2a')]||'';this[_0x24b1('0x2b')]=_0x510f19[_0x24b1('0x2b')]||'';}module[_0x24b1('0x2c')]=AgentComplete;