server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc550=['connectedlinenum','assigned','lastAssignedTo','format','SIP/%s','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','create','getAgentByInternal','keys','getCallType','split','calleridnum','outbound','internal','exten','type','dialer','lastapplication','queue','lastdata','context','destination','calleridpreview','originatecalleridnum','destinationchannel','channel','disposition','ANSWERED','callerid','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','blindTransfer','UserId','membername','monitor','monitors','filename','createdAt','xcally-motion-preview','connectedlinename','xcally-motion-dialer','forEach','startsWith','substring','indexOf','mobile','phone','transfererlinkedid','attendedTransfer','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceDialReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceCallReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','telephones','prototype','sync','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind','voiceCallReport','custom:voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','attendedtransfer','findAgent','accountcode','name','isNil','find','agents','interface','length'];(function(_0x5471ec,_0x1ce81a){var _0x121d4c=function(_0xefb655){while(--_0xefb655){_0x5471ec['push'](_0x5471ec['shift']());}};_0x121d4c(++_0x1ce81a);}(_0xc550,0x142));var _0x0c55=function(_0x1a8a79,_0x57182d){_0x1a8a79=_0x1a8a79-0x0;var _0x436f4c=_0xc550[_0x1a8a79];return _0x436f4c;};'use strict';var _=require('lodash');var moment=require('moment');var util=require('util');var config=require(_0x0c55('0x0'));var ami=require(_0x0c55('0x1'));var RpcVoiceAgentReport=require(_0x0c55('0x2'));var RpcVoiceCallReport=require('../rpc/voiceCallReport');var RpcVoiceDialReport=require(_0x0c55('0x3'));var RpcMemberReport=require('../rpc/memberReport');var RpcVoiceQueueReport=require(_0x0c55('0x4'));var RpcVoiceRecording=require(_0x0c55('0x5'));var RpcVoiceTransferReport=require(_0x0c55('0x6'));var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0x0c55('0x7'));var VoiceAgentReport=require(_0x0c55('0x8'));var VoiceDialReport=require(_0x0c55('0x9'));var UserReport=require(_0x0c55('0xa'));function Report(_0x44771e){this[_0x0c55('0xb')]=_0x44771e;this['agents']=_0x44771e['agents'];this[_0x0c55('0xc')]=_0x44771e[_0x0c55('0xc')];}Report[_0x0c55('0xd')][_0x0c55('0xe')]=function(_0x45dfe8){var _0x4f0f97=new VoiceQueueReport(this['realtime']);var _0x32893b=new VoiceAgentReport(this[_0x0c55('0xb')]);var _0x54577d=new VoiceDialReport(this['realtime']);var _0x3582b2=new VoiceCallReport(this[_0x0c55('0xb')]);var _0x16dba9=new UserReport(this['realtime']);if(config[_0x0c55('0xf')]&&config[_0x0c55('0xf')][_0x0c55('0x10')]){ami['on'](_0x0c55('0x11'),this[_0x0c55('0x12')][_0x0c55('0x13')](this));ami['on']('custom:voiceCallReport',this[_0x0c55('0x14')][_0x0c55('0x13')](this));ami['on'](_0x0c55('0x15'),this['voiceAgentReport'][_0x0c55('0x13')](this));ami['on'](_0x0c55('0x16'),this[_0x0c55('0x17')]['bind'](this));ami['on'](_0x0c55('0x18'),this['blindTransfer']['bind'](this));ami['on'](_0x0c55('0x19'),this['attendedTransfer'][_0x0c55('0x13')](this));}};Report[_0x0c55('0xd')][_0x0c55('0x1a')]=function(_0x5a5e6d){var _0x5a2791;_0x5a2791=_['find'](this['agents'],function(_0x3023e9){return _0x3023e9[_0x0c55('0x1b')]==_0x5a5e6d||_0x3023e9[_0x0c55('0x1c')]==_0x5a5e6d;});if(_[_0x0c55('0x1d')](_0x5a2791)){var _0x2c2d66=_[_0x0c55('0x1e')](this[_0x0c55('0xc')],function(_0x4c6aaa){return _0x4c6aaa[_0x0c55('0x1b')]==_0x5a5e6d||_0x4c6aaa[_0x0c55('0x1c')]==_0x5a5e6d;});if(_0x2c2d66){_0x5a2791=_[_0x0c55('0x1e')](this[_0x0c55('0x1f')],function(_0x20158d){return _0x20158d[_0x0c55('0x20')]==util['format']('SIP/%s',_0x2c2d66[_0x0c55('0x1c')]);});}}return _0x5a2791;};Report[_0x0c55('0xd')][_0x0c55('0x12')]=function(_0x425148){for(var _0x379328=0x0;_0x379328<_0x425148[_0x0c55('0x21')];_0x379328+=0x1){var _0x2685d0=this[_0x0c55('0x1a')](_0x425148[_0x379328][_0x0c55('0x22')]);if(_0x2685d0){_0x425148[_0x379328][_0x0c55('0x1b')]=_0x2685d0[_0x0c55('0x1b')];_0x425148[_0x379328][_0x0c55('0x23')]=!![];_0x425148[_0x379328][_0x0c55('0x24')]=_0x2685d0[_0x0c55('0x1c')];_0x425148[_0x379328][_0x0c55('0x20')]=_[_0x0c55('0x1d')](_0x2685d0[_0x0c55('0x20')])?util[_0x0c55('0x25')](_0x0c55('0x26'),_0x2685d0[_0x0c55('0x1c')]):_0x2685d0['interface'];if(_0x425148[_0x379328]['queuecallercomplete']){_0x425148[_0x379328][_0x0c55('0x27')]=moment()[_0x0c55('0x25')](_0x0c55('0x28'));}if(_0x425148[_0x379328][_0x0c55('0x29')]){_0x425148[_0x379328]['queuecallerexitAt']=moment()['format'](_0x0c55('0x28'));}RpcMemberReport['voiceQueueReport'](_0x425148[_0x379328]);}RpcVoiceQueueReport[_0x0c55('0x2a')](_0x425148[_0x379328]);}};function extractCalleridNumber(_0x3c7b74){var _0x7217f9=_0x3c7b74['match'](/<(.*?)>/);return _0x7217f9?_0x7217f9[0x1]:_0x3c7b74;}Report['prototype'][_0x0c55('0x2b')]=function(_0x14028e){for(var _0x42698c=0x0;_0x42698c<Object[_0x0c55('0x2c')](this[_0x0c55('0x1f')])[_0x0c55('0x21')];_0x42698c++){var _0x139ece=Object[_0x0c55('0x2c')](this[_0x0c55('0x1f')])[_0x42698c];var _0x5ed9fe=this[_0x0c55('0x1f')][_0x139ece];if(_0x5ed9fe[_0x0c55('0x1b')]===Number(_0x14028e))return _0x5ed9fe;}return null;};Report[_0x0c55('0xd')][_0x0c55('0x2d')]=function(_0x431513){var _0x4f6f06=_0x431513['channel'][_0x0c55('0x2e')]('-')[0x0];var _0x158f65=this['agents'][_0x4f6f06];if(!_0x158f65)_0x158f65=this[_0x0c55('0x2b')](_0x431513[_0x0c55('0x2f')]);return!_0x158f65?_0x0c55('0x30'):_0x0c55('0x31');};Report['prototype'][_0x0c55('0x14')]=function(_0x4ce671){_0x4ce671['destination']=_0x4ce671['destination']||_0x4ce671[_0x0c55('0x32')];if(_0x4ce671[_0x0c55('0x33')]==_0x0c55('0x34')){_0x4ce671[_0x0c55('0x35')]=_0x0c55('0x36');_0x4ce671[_0x0c55('0x37')]=_0x4ce671['queue'];if(_0x4ce671[_0x0c55('0x38')]=='from-voip-provider'){_0x4ce671['accountcode']='';_0x4ce671[_0x0c55('0x39')]=extractCalleridNumber(_0x4ce671['callerid']);}else if(_0x4ce671['context']=='from-sip'){if(_0x4ce671[_0x0c55('0x39')]=='xcally-motion-preview'){_0x4ce671[_0x0c55('0x39')]=extractCalleridNumber(_0x4ce671[_0x0c55('0x3a')]);_0x4ce671['calleridnum']=_0x4ce671[_0x0c55('0x3b')];_0x4ce671[_0x0c55('0x3c')]=[_0x4ce671[_0x0c55('0x3d')],_0x4ce671[_0x0c55('0x3d')]=_0x4ce671['destinationchannel']][0x0];_0x4ce671['callerid']=_0x4ce671[_0x0c55('0x3a')];}else{_0x4ce671[_0x0c55('0x39')]=_0x4ce671[_0x0c55('0x2f')];_0x4ce671[_0x0c55('0x2f')]=_0x4ce671['originatecalleridnum'];if(_0x4ce671[_0x0c55('0x3e')]==_0x0c55('0x3f')){_0x4ce671['accountcode']=_0x4ce671[_0x0c55('0x22')];}else{_0x4ce671[_0x0c55('0x1b')]='';}}}}else{_0x4ce671[_0x0c55('0x40')]=util[_0x0c55('0x25')](_0x0c55('0x41'),_0x4ce671[_0x0c55('0x42')],_0x4ce671[_0x0c55('0x2f')]);}if(RpcVoiceTransferReport[_0x0c55('0x43')][_0x4ce671[_0x0c55('0x44')]]){var _0xb2a509=RpcVoiceTransferReport[_0x0c55('0x43')][_0x4ce671[_0x0c55('0x44')]];_0xb2a509[_0x0c55('0x45')]=_0x4ce671[_0x0c55('0x46')];RpcVoiceTransferReport[_0x0c55('0x47')](_0xb2a509);delete RpcVoiceTransferReport[_0x0c55('0x43')][_0x4ce671['linkedid']];}if(_['isNil'](_0x4ce671['type'])){_0x4ce671[_0x0c55('0x33')]=this[_0x0c55('0x2d')](_0x4ce671);}if(_[_0x0c55('0x1d')](_0x4ce671[_0x0c55('0x48')])){var _0x4e9c5b=_0x4ce671[_0x0c55('0x3d')][_0x0c55('0x2e')]('-')[0x0];var _0x3814ae=this[_0x0c55('0x1f')][_0x4e9c5b];if(!_0x3814ae)_0x3814ae=this[_0x0c55('0x2b')](_0x4ce671[_0x0c55('0x1b')]);if(_0x3814ae){_0x4ce671[_0x0c55('0x48')]=_0x3814ae['id'];_0x4ce671[_0x0c55('0x49')]=_0x3814ae[_0x0c55('0x1c')];}}RpcVoiceCallReport[_0x0c55('0x2a')](_0x4ce671);if(_0x4ce671[_0x0c55('0x4a')]){for(var _0x150e0b=0x0;_0x150e0b<_0x4ce671[_0x0c55('0x4b')][_0x0c55('0x21')];_0x150e0b+=0x1){_0x4ce671['monitorFilename']=_0x4ce671[_0x0c55('0x4b')][_0x150e0b][_0x0c55('0x4c')];_0x4ce671[_0x0c55('0x4d')]=_0x4ce671['monitors'][_0x150e0b][_0x0c55('0x4d')];if(_0x4ce671['exten']==_0x0c55('0x4e')){_0x4ce671['calleridnum']=_0x4ce671[_0x0c55('0x22')];_0x4ce671[_0x0c55('0x42')]=_0x4ce671[_0x0c55('0x4f')];_0x4ce671[_0x0c55('0x22')]=_0x4ce671[_0x0c55('0x1b')];_0x4ce671[_0x0c55('0x4f')]=_0x4ce671[_0x0c55('0x49')];_0x4ce671['exten']=_0x4ce671[_0x0c55('0x3b')];}else if(_0x4ce671['exten']==_0x0c55('0x50')){_0x4ce671[_0x0c55('0x2f')]=_0x4ce671[_0x0c55('0x39')];_0x4ce671[_0x0c55('0x32')]=_0x4ce671[_0x0c55('0x3b')];}RpcVoiceRecording[_0x0c55('0x2a')](_0x4ce671);}}};Report['prototype']['voiceAgentReport']=function(_0x5c71fa){if(_['isArray'](_0x5c71fa)){_0x5c71fa[_0x0c55('0x51')](function(_0x42fbc1){RpcVoiceAgentReport['create'](_0x42fbc1);});}else{RpcVoiceAgentReport['create'](_0x5c71fa);}};Report[_0x0c55('0xd')]['voiceDialReport']=function(_0x33ee04){RpcVoiceDialReport[_0x0c55('0x2a')](_0x33ee04);var _0x1c2def;var _0x12db27;var _0x3567dd=_0x33ee04[_0x0c55('0x3d')];if(_[_0x0c55('0x52')](_0x3567dd,'Local')){_0x12db27=_0x3567dd[_0x0c55('0x53')](_0x3567dd['indexOf']('/')+0x1,_0x3567dd[_0x0c55('0x54')]('@'));_0x1c2def=_[_0x0c55('0x1e')](this[_0x0c55('0x1f')],function(_0x2b032f){return _0x2b032f[_0x0c55('0x55')]==_0x12db27||_0x2b032f[_0x0c55('0x56')]==_0x12db27||_0x2b032f[_0x0c55('0x1b')]==_0x12db27;});}else{_0x12db27=_0x3567dd[_0x0c55('0x53')](_0x3567dd[_0x0c55('0x54')]('/')+0x1,_0x3567dd['lastIndexOf']('-'));_0x1c2def=this[_0x0c55('0x1a')](_0x12db27);}if(_0x1c2def){_0x33ee04[_0x0c55('0x20')]=_[_0x0c55('0x1d')](_0x1c2def[_0x0c55('0x20')])?util[_0x0c55('0x25')](_0x0c55('0x26'),_0x1c2def['name']):_0x1c2def[_0x0c55('0x20')];_0x33ee04['membername']=_0x1c2def['name'];_0x33ee04['accountcode']=_0x1c2def[_0x0c55('0x1b')];RpcMemberReport['voiceDialReport'](_0x33ee04);}};Report[_0x0c55('0xd')][_0x0c55('0x47')]=function(_0x411806){RpcVoiceTransferReport[_0x0c55('0x43')][_0x411806[_0x0c55('0x57')]]=_0x411806;};Report[_0x0c55('0xd')][_0x0c55('0x58')]=function(_0x45769e){RpcVoiceTransferReport[_0x0c55('0x58')](_0x45769e);};module['exports']=Report;