27b995edce87241c7358db34be5b10e8e17c59fc
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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0;};'use strict';var _=require(_0x1d79('0x0'));var moment=require('moment');var util=require(_0x1d79('0x1'));var Redis=require(_0x1d79('0x2'));var config=require(_0x1d79('0x3'));var logger=require(_0x1d79('0x4'))('ami');var ami=require(_0x1d79('0x5'));var QueueReport=require(_0x1d79('0x6'));var VoiceQueueSummary=require(_0x1d79('0x7'));config['redis']=_[_0x1d79('0x8')](config[_0x1d79('0x9')],{'host':_0x1d79('0xa'),'port':0x18eb});var io=require(_0x1d79('0xb'))(new Redis(config[_0x1d79('0x9')]));var Sequence=function(){};Sequence[_0x1d79('0xc')]['enqueue']=function(_0x34c1d7){this['tail']=this['tail']?this[_0x1d79('0xd')]['finally'](_0x34c1d7):_0x34c1d7();};function VoiceQueueReport(_0x590f01){this[_0x1d79('0xe')]=new Sequence();this[_0x1d79('0xf')]={};this[_0x1d79('0x10')]=_0x590f01;this[_0x1d79('0x11')]=_0x590f01[_0x1d79('0x11')];this[_0x1d79('0x12')]=_0x590f01['queueChannels'];this[_0x1d79('0x13')]=_0x590f01['voiceQueues'];this[_0x1d79('0x14')]=_0x590f01['campaigns'];this['summary']=initializeSummary();this[_0x1d79('0x15')]={};ami['on'](_0x1d79('0x16'),this[_0x1d79('0x17')][_0x1d79('0x18')](this));ami['on']('queuesummarycomplete',this[_0x1d79('0x19')]['bind'](this));ami['on']('queuemember',this[_0x1d79('0x1a')][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x1b'),this[_0x1d79('0x1c')][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x1d'),this[_0x1d79('0x1e')][_0x1d79('0x18')](this));ami['on']('queuecallerabandon',this['syncQueueCallerAbandon'][_0x1d79('0x18')](this));ami['on']('queuecallerleave',this[_0x1d79('0x1f')][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x20'),this['syncAgentComplete'][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x21'),this[_0x1d79('0x22')][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x23'),this['syncVarSet'][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x24'),this[_0x1d79('0x25')][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x26'),this[_0x1d79('0x27')]['bind'](this));ami['on'](_0x1d79('0x28'),this['syncMusicOnHoldStart']['bind'](this));ami['on'](_0x1d79('0x29'),this['syncMusicOnHoldStop'][_0x1d79('0x18')](this));ami['on'](_0x1d79('0x2a'),this[_0x1d79('0x2b')][_0x1d79('0x18')](this));ami['on']('blindtransfer',this[_0x1d79('0x2c')][_0x1d79('0x18')](this));this[_0x1d79('0x2d')]();this[_0x1d79('0x2e')]();}function clearChannels(_0xe1ff2c){if(!_[_0x1d79('0x2f')](_0xe1ff2c)){for(var _0x166ddd in _0xe1ff2c){if(_0xe1ff2c[_0x1d79('0x30')](_0x166ddd)){delete _0xe1ff2c[_0x166ddd];}}}}function clearCampaigns(_0x2680f0){if(!_[_0x1d79('0x2f')](_0x2680f0)){for(var _0x3e3981 in _0x2680f0){if(_0x2680f0[_0x1d79('0x30')](_0x3e3981)){_0x2680f0[_0x3e3981]['originated']=0x0;}}}}function clearVoiceQueues(_0x1aea19){if(!_[_0x1d79('0x2f')](_0x1aea19)){for(var _0x461dd3 in _0x1aea19){if(_0x1aea19[_0x1d79('0x30')](_0x461dd3)){_0x1aea19[_0x461dd3][_0x1d79('0x31')]=0x0;_0x1aea19[_0x461dd3]['talking']=0x0;_0x1aea19[_0x461dd3][_0x1d79('0x32')]=0x0;_0x1aea19[_0x461dd3][_0x1d79('0x33')]=0x0;_0x1aea19[_0x461dd3][_0x1d79('0x34')]=!![];}}}}function clearAgentBooked(_0x306e78){if(!_[_0x1d79('0x2f')](_0x306e78)){for(var _0x36f5cc in _0x306e78){if(_0x306e78[_0x1d79('0x30')](_0x36f5cc)){_0x306e78[_0x36f5cc][_0x1d79('0x35')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x5d27eb){return _0x5d27eb[_0x1d79('0x36')]||_0x5d27eb[_0x1d79('0x37')]||_0x5d27eb['queuecallercomplete'];}VoiceQueueReport['prototype'][_0x1d79('0x38')]=function(){var _0x51831b=this;for(var _0x5ae865 in this[_0x1d79('0x12')]){if(this[_0x1d79('0x12')][_0x1d79('0x30')](_0x5ae865)&&!this[_0x1d79('0x12')][_0x5ae865][_0x1d79('0x39')]){this[_0x1d79('0xe')][_0x1d79('0x3a')](function(){if(!_['isNil'](_0x51831b[_0x1d79('0x12')][_0x5ae865])){return ami[_0x1d79('0x3b')]({'action':'status','channel':_0x51831b[_0x1d79('0x12')][_0x5ae865][_0x1d79('0x3c')]})[_0x1d79('0x3d')](function(_0x3d6f45){if(_0x3d6f45['message']==='No\x20such\x20channel'){setTimeout(function(){if(_0x51831b[_0x1d79('0x12')][_0x5ae865]){delete _0x51831b[_0x1d79('0x12')][_0x5ae865];logger['error'](_0x1d79('0x3e'),_0x5ae865,util[_0x1d79('0x3f')](_0x3d6f45,{'showHidden':![],'depth':null}));}if(_0x51831b[_0x1d79('0xf')][_0x5ae865]){delete _0x51831b[_0x1d79('0xf')][_0x5ae865];logger['error'](_0x1d79('0x40'),_0x5ae865,util[_0x1d79('0x3f')](_0x3d6f45,{'showHidden':![],'depth':null}));}if(_0x51831b[_0x1d79('0x15')][_0x5ae865]){delete _0x51831b[_0x1d79('0x15')][_0x5ae865];logger[_0x1d79('0x41')](_0x1d79('0x42'),_0x5ae865,util['inspect'](_0x3d6f45,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0x1d79('0x27')]=function(){logger[_0x1d79('0x41')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x1d79('0x12')]);this[_0x1d79('0x43')](this[_0x1d79('0xf')]);clearAgentBooked(this['agents']);clearVoiceQueues(this[_0x1d79('0x13')]);clearCampaigns(this[_0x1d79('0x14')]);this[_0x1d79('0x44')]=initializeSummary();};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x43')]=function(_0x131238){var _0x4fb77b=this;if(!_['isEmpty'](_0x131238)){for(var _0x3bea5a in _0x131238){if(_0x131238['hasOwnProperty'](_0x3bea5a)){_0x4fb77b[_0x1d79('0x45')](_0x131238[_0x3bea5a],'clearqueuereport');delete _0x131238[_0x3bea5a];}}}};VoiceQueueReport['prototype'][_0x1d79('0x46')]=function(_0x10cd1f,_0x205550,_0x281cf2){io['to'](_0x10cd1f)['emit'](_0x205550,_0x281cf2);};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x47')]=function(_0x4a42c5,_0x59ae72){logger[_0x1d79('0x48')](_0x1d79('0x49')+_0x59ae72+_0x1d79('0x4a'),_0x4a42c5[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x4a42c5,{'showHidden':![],'depth':null}));this[_0x1d79('0x46')](util[_0x1d79('0x4c')](_0x1d79('0x4d'),_0x4a42c5[_0x1d79('0x4e')]),_0x1d79('0x4f'),_0x4a42c5);io[_0x1d79('0x46')](_0x1d79('0x50'),_0x4a42c5);};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x45')]=function(_0x33c6a9,_0x4f9cac){logger[_0x1d79('0x48')](_0x1d79('0x49')+_0x4f9cac+_0x1d79('0x51'),_0x33c6a9[_0x1d79('0x4b')],util['inspect'](_0x33c6a9,{'showHidden':![],'depth':null}));if(_0x33c6a9[_0x1d79('0x52')]===_0x1d79('0x53')){return;}this[_0x1d79('0x46')](util['format'](_0x1d79('0x4d'),_0x33c6a9[_0x1d79('0x4e')]),_0x1d79('0x54'),_0x33c6a9);io[_0x1d79('0x46')]('voice_queue_presence:remove',_0x33c6a9);};VoiceQueueReport['prototype'][_0x1d79('0x55')]=function(_0xce9840){if(_0xce9840[_0x1d79('0x56')]===_0x1d79('0x57')){logger['debug']('[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:',util['inspect'](_0xce9840,{'showHidden':![],'depth':null}));this[_0x1d79('0x46')](util[_0x1d79('0x4c')](_0x1d79('0x4d'),_0xce9840[_0x1d79('0x58')]),_0x1d79('0x59'),_0xce9840);}};VoiceQueueReport['prototype'][_0x1d79('0x5a')]=function(_0xe6cbdb){return _0xe6cbdb!==null&&!_[_0x1d79('0x5b')](_0xe6cbdb);};VoiceQueueReport[_0x1d79('0xc')]['loopQueueShow']=function(){var _0xa98dc0=this;setInterval(function(){_0xa98dc0['clearZombieChannels']();ami[_0x1d79('0x3b')]({'action':_0x1d79('0x5c')})[_0x1d79('0x3d')](function(_0x350bf3){logger['error']('[voiceQueueReport][queues]',util[_0x1d79('0x3f')](_0x350bf3,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x2d')]=function(){var _0x41410b=this;setInterval(function(){if(!_0x41410b[_0x1d79('0x44')][_0x1d79('0x5d')]){return ami['Action']({'action':_0x1d79('0x16')})['then'](function(_0x4b309b){_0x41410b[_0x1d79('0x44')]['id']=_0x4b309b[_0x1d79('0x5e')];_0x41410b[_0x1d79('0x44')][_0x1d79('0x5d')]=!![];_0x41410b['summary'][_0x1d79('0x5f')][_0x4b309b[_0x1d79('0x5e')]]={};})['catch'](function(_0x59dcc5){logger['error']('[voiceQueueReport][queuesummary]',util['inspect'](_0x59dcc5,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype'][_0x1d79('0x60')]=function(_0x2f26d3,_0xac9e43){var _0x43e455;if(this[_0x1d79('0x44')]&&this['summary'][_0x1d79('0x5c')]&&this[_0x1d79('0x44')][_0x1d79('0x5c')][_0x2f26d3[_0x1d79('0x58')]]){_0x43e455=this[_0x1d79('0x44')]['queues'][_0x2f26d3[_0x1d79('0x58')]]['summaryEvent'];}var _0xa14077=new VoiceQueueSummary(_0x2f26d3);return _0xa14077[_0x1d79('0x61')](_0xac9e43[_0x1d79('0x11')],this['agents'],_0x43e455,this['realtime'][_0x1d79('0x12')]);};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x62')]=function(_0x545d3e,_0x345318){var _0x2de203=this[_0x1d79('0x60')](_0x545d3e,_0x345318);var _0x4e3e6a=![];_0x4e3e6a=_0x2de203['compareToInboundQueue'](_0x545d3e);if(_0x4e3e6a){Object[_0x1d79('0x63')](_0x545d3e,_0x2de203);this[_0x1d79('0x10')]['voiceQueues'][_0x545d3e['name']]=_0x545d3e;this[_0x1d79('0x55')](_0x2de203);}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x1c')]=function(_0x5ed484){var _0x35b653=null;var _0xfebdd0=this[_0x1d79('0x44')]['id'];if(this[_0x1d79('0x44')][_0x1d79('0x5f')][_0xfebdd0]){_0x35b653=this[_0x1d79('0x44')][_0x1d79('0x5f')][_0xfebdd0][_0x5ed484['actionid']];}if(!_0x35b653){this['summary']=initializeSummary();return;}var _0x4326c2=this[_0x1d79('0x13')][_0x35b653[_0x1d79('0x4e')]];if(_0x4326c2[_0x1d79('0x56')]==='inbound'){this['handleInboundQueueSummaryReport'](_0x4326c2,_0x35b653);}else if(_0x4326c2[_0x1d79('0x56')]===_0x1d79('0x64')){var _0xb12463=this[_0x1d79('0x60')](_0x4326c2,_0x35b653);ami[_0x1d79('0x46')]('custom:queuesummary',_0xb12463);}this[_0x1d79('0x44')][_0x1d79('0x65')]-=0x1;var _0x32b1f8=this[_0x1d79('0x44')][_0x1d79('0x65')]>0x0?!![]:![];if(!_0x32b1f8){return this[_0x1d79('0x19')](this[_0x1d79('0x44')][_0x1d79('0x66')]);}};VoiceQueueReport[_0x1d79('0xc')]['syncQueueMember']=function(_0x506112){var _0x47f41c=this[_0x1d79('0x44')]['id'];if(this[_0x1d79('0x44')][_0x1d79('0x5f')][_0x47f41c]&&this['summary']['queuestatus'][_0x47f41c][_0x506112[_0x1d79('0x5e')]]){this[_0x1d79('0x44')]['queuestatus'][_0x47f41c][_0x506112[_0x1d79('0x5e')]]['agents'][_0x1d79('0x67')](_0x506112);}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x17')]=function(_0x2b0bfb){var _0x101a46=this;try{if(this[_0x1d79('0x5a')](_0x2b0bfb)&&this[_0x1d79('0x5a')](_0x2b0bfb[_0x1d79('0x4e')])){logger[_0x1d79('0x48')]('[voiceQueueReport][queuesummary]\x20event:',util[_0x1d79('0x3f')](_0x2b0bfb,{'showHidden':![],'depth':null}));var _0x516579=this[_0x1d79('0x13')][_0x2b0bfb[_0x1d79('0x4e')]];if(_0x516579){logger['debug'](_0x1d79('0x68'),_0x516579[_0x1d79('0x58')]);this[_0x1d79('0x44')][_0x1d79('0x5c')][_0x516579['name']]={'summaryEvent':_0x2b0bfb};this[_0x1d79('0x44')]['statusRequests']+=0x1;return ami[_0x1d79('0x3b')]({'action':_0x1d79('0x5f'),'queue':_0x516579[_0x1d79('0x58')]})[_0x1d79('0x69')](function(_0x208f9c){if(!_0x101a46['summary']['queuestatus'][_0x2b0bfb[_0x1d79('0x5e')]]){_0x101a46[_0x1d79('0x44')]['queuestatus'][_0x2b0bfb[_0x1d79('0x5e')]]={};}_0x101a46[_0x1d79('0x44')]['queuestatus'][_0x2b0bfb[_0x1d79('0x5e')]][_0x208f9c[_0x1d79('0x5e')]]={'queue':_0x516579[_0x1d79('0x58')],'agents':[]};})[_0x1d79('0x3d')](function(_0x13c140){throw _0x13c140;});}}}catch(_0x543396){logger[_0x1d79('0x41')]('[voiceQueueReport][queuesummary]',util['inspect'](_0x543396,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')]['syncQueueSummaryComplete']=function(_0x494fa){if(this[_0x1d79('0x44')][_0x1d79('0x65')]>0x0){this[_0x1d79('0x44')][_0x1d79('0x66')]=_0x494fa;return;}logger['debug']('[voiceQueueReport][queuesummarycomplete]\x20event:',util[_0x1d79('0x3f')](_0x494fa,{'showHidden':![],'depth':null}));this[_0x1d79('0x44')]=initializeSummary();ami[_0x1d79('0x46')](_0x1d79('0x6a'),{});};VoiceQueueReport[_0x1d79('0xc')]['syncQueueCallerJoin']=function(_0x125a7e){try{if(this[_0x1d79('0x5a')](_0x125a7e)){logger[_0x1d79('0x48')]('[%s][voiceQueueReport][queuecallerjoin]',_0x125a7e['uniqueid'],util[_0x1d79('0x3f')](_0x125a7e,{'showHidden':![],'depth':null}));if(_['isUndefined'](this[_0x1d79('0xf')][_0x125a7e[_0x1d79('0x4b')]])){this[_0x1d79('0xf')][_0x125a7e[_0x1d79('0x4b')]]=[];}if(_[_0x1d79('0x5b')](this[_0x1d79('0x12')][_0x125a7e['uniqueid']])){this[_0x1d79('0x12')][_0x125a7e[_0x1d79('0x4b')]]={};}var _0x312def=new QueueReport();_0x312def[_0x1d79('0x4e')]=_0x125a7e['queue'];_0x312def[_0x1d79('0x56')]=this['voiceQueues'][_0x312def[_0x1d79('0x4e')]]&&this[_0x1d79('0x13')][_0x312def[_0x1d79('0x4e')]]['type']?this['voiceQueues'][_0x312def[_0x1d79('0x4e')]][_0x1d79('0x56')]||_0x1d79('0x57'):_0x1d79('0x57');_0x312def['queuecallerjoinAt']=moment()[_0x1d79('0x4c')]('YYYY-MM-DD\x20HH:mm:ss');_0x312def[_0x1d79('0x6b')]=_0x125a7e[_0x1d79('0x6b')];_0x312def[_0x1d79('0x6c')]=_0x125a7e[_0x1d79('0x6c')];_0x312def[_0x1d79('0x4b')]=_0x125a7e[_0x1d79('0x4b')];_0x312def[_0x1d79('0x6d')]=this[_0x1d79('0x12')][_0x125a7e[_0x1d79('0x4b')]][_0x1d79('0x6d')];logger[_0x1d79('0x6e')]('[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s',_0x312def['queue'],_0x312def[_0x1d79('0x56')]);Object[_0x1d79('0x63')](_0x312def,_['pick'](_0x125a7e,_[_0x1d79('0x6f')](_0x312def)));this[_0x1d79('0xf')][_0x125a7e['uniqueid']]['push'](_0x312def);this[_0x1d79('0x12')][_0x125a7e['uniqueid']]=_0x312def;this[_0x1d79('0x47')](_0x312def,_0x1d79('0x1d'));}}catch(_0x327a71){logger[_0x1d79('0x41')](_0x1d79('0x70'),_0x125a7e[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x327a71,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x71')]=function(_0x1790cc){try{if(this[_0x1d79('0x5a')](_0x1790cc)){logger[_0x1d79('0x48')]('[%s][voiceQueueReport][queuecallerabandon]',_0x1790cc[_0x1d79('0x4b')],util['inspect'](_0x1790cc,{'showHidden':![],'depth':null}));if(this[_0x1d79('0xf')][_0x1790cc['uniqueid']]){var _0x561cee=_['last'](this[_0x1d79('0xf')][_0x1790cc[_0x1d79('0x4b')]]);_0x561cee['queuecallercomplete']=![];_0x561cee[_0x1d79('0x72')]=null;_0x561cee[_0x1d79('0x73')]=_0x1790cc['holdtime'];_0x561cee[_0x1d79('0x74')]=_0x1790cc[_0x1d79('0x74')];_0x561cee[_0x1d79('0x37')]=!![];_0x561cee['queuecallerabandonAt']=moment()['format'](_0x1d79('0x75'));_0x561cee[_0x1d79('0x52')]=_0x1d79('0x76');_0x561cee[_0x1d79('0x77')]=null;logger[_0x1d79('0x6e')](_0x1d79('0x78'),_0x561cee[_0x1d79('0x4e')],_0x561cee[_0x1d79('0x56')]);this[_0x1d79('0x12')][_0x1790cc['uniqueid']]=_0x561cee;this['emitVoiceQueueChannelRemove'](_0x561cee,_0x1d79('0x37'));}}}catch(_0x1e5bc5){logger[_0x1d79('0x41')](_0x1d79('0x79'),_0x1790cc['uniqueid'],util[_0x1d79('0x3f')](_0x1e5bc5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')]['syncQueueCallerLeave']=function(_0x478166){try{if(this[_0x1d79('0x5a')](_0x478166)){logger[_0x1d79('0x48')](_0x1d79('0x7a'),_0x478166['uniqueid'],util[_0x1d79('0x3f')](_0x478166,{'showHidden':![],'depth':null}));if(this[_0x1d79('0xf')][_0x478166[_0x1d79('0x4b')]]){var _0x56a6a0=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x478166['uniqueid']]);_0x56a6a0['queuecallerleaveAt']=moment()[_0x1d79('0x4c')](_0x1d79('0x75'));_0x56a6a0[_0x1d79('0x7c')]=_0x478166[_0x1d79('0x7c')];_0x56a6a0['connectedlinename']=_0x478166[_0x1d79('0x7d')];logger[_0x1d79('0x6e')](_0x1d79('0x7e'),_0x56a6a0[_0x1d79('0x4e')],_0x56a6a0[_0x1d79('0x56')],_0x478166['connectedlinenum'],_0x478166[_0x1d79('0x7d')]);this[_0x1d79('0x12')][_0x478166['uniqueid']]=_0x56a6a0;this[_0x1d79('0x47')](_0x56a6a0,_0x1d79('0x7f'));}}}catch(_0x66ca38){logger[_0x1d79('0x41')](_0x1d79('0x7a'),_0x478166[_0x1d79('0x4b')],util['inspect'](_0x66ca38,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x1d79('0x22')]=function(_0x3bcf10){try{if(this[_0x1d79('0x5a')](_0x3bcf10)){logger[_0x1d79('0x48')](_0x1d79('0x80'),_0x3bcf10['uniqueid'],util[_0x1d79('0x3f')](_0x3bcf10,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x3bcf10['uniqueid']]){var _0x5e6c77=_[_0x1d79('0x7b')](this['queueReports'][_0x3bcf10[_0x1d79('0x4b')]]);_0x5e6c77['queuecallercomplete']=!![];_0x5e6c77[_0x1d79('0x52')]=_0x1d79('0x81');logger[_0x1d79('0x6e')]('[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT',_0x5e6c77[_0x1d79('0x4e')],_0x5e6c77[_0x1d79('0x56')]);}}}catch(_0x47c92d){logger[_0x1d79('0x41')](_0x1d79('0x80'),_0x3bcf10[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x47c92d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')]['syncAgentComplete']=function(_0x2d875b){try{if(this[_0x1d79('0x5a')](_0x2d875b)){logger['debug'](_0x1d79('0x82'),_0x2d875b[_0x1d79('0x4b')],util['inspect'](_0x2d875b,{'showHidden':![],'depth':null}));if(this[_0x1d79('0xf')][_0x2d875b[_0x1d79('0x4b')]]){var _0xe3c765=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x2d875b[_0x1d79('0x4b')]]);_0xe3c765[_0x1d79('0x37')]=![];_0xe3c765['queuecallerabandonAt']=null;_0xe3c765[_0x1d79('0x83')]=!![];_0xe3c765[_0x1d79('0x77')]=_0x2d875b['membername'];_0xe3c765[_0x1d79('0x73')]=_0x2d875b['holdtime'];_0xe3c765['queuecallercomplete']=!![];_0xe3c765[_0x1d79('0x36')]=![];_0xe3c765[_0x1d79('0x84')]=null;if(!_0xe3c765[_0x1d79('0x85')]){if(_0x2d875b[_0x1d79('0x86')]==_0x1d79('0x85')){_0xe3c765['queuecallerexitreason']='COMPLETED';logger[_0x1d79('0x6e')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0xe3c765[_0x1d79('0x4e')],_0xe3c765['type']);}else{if(_[_0x1d79('0x87')](_0x2d875b['channel']['toLowerCase'](),_0x1d79('0x88'))){if(this[_0x1d79('0xf')][_0x2d875b[_0x1d79('0x89')]]){var _0x3d17e0=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x2d875b[_0x1d79('0x89')]]);_0x3d17e0['queuecallercomplete']=![];_0x3d17e0[_0x1d79('0x36')]=!![];_0x3d17e0[_0x1d79('0x84')]=moment(_0xe3c765[_0x1d79('0x8a')])[_0x1d79('0x8b')](_0x2d875b[_0x1d79('0x73')],_0x1d79('0x8c'))['format']('YYYY-MM-DD\x20HH:mm:ss');_0x3d17e0[_0x1d79('0x52')]=_0x1d79('0x8d');_0x3d17e0[_0x1d79('0x85')]=!![];_0x3d17e0['transfertype']='FORWARD';_0x3d17e0['transferexten']=_0x2d875b[_0x1d79('0x8e')];_0x3d17e0['transferuniqueid']=_0x2d875b[_0x1d79('0x4b')];logger[_0x1d79('0x6e')](_0x1d79('0x8f'),_0x3d17e0['queue'],_0x3d17e0[_0x1d79('0x56')]);var _0x493315=this['queueReports'][_0x2d875b[_0x1d79('0x89')]];this[_0x1d79('0xf')][_0x2d875b[_0x1d79('0x89')]]=this['queueReports'][_0x2d875b['uniqueid']];this['queueReports'][_0x2d875b[_0x1d79('0x4b')]]=_0x493315;}}else{_0xe3c765[_0x1d79('0x52')]=_0x1d79('0x90')+_0x2d875b[_0x1d79('0x86')]['toUpperCase']();logger['info']('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s',_0xe3c765[_0x1d79('0x4e')],_0xe3c765[_0x1d79('0x56')],_0xe3c765[_0x1d79('0x52')]);}}}this[_0x1d79('0x12')][_0x2d875b['uniqueid']]=_0xe3c765;}}}catch(_0xfdb5b0){logger[_0x1d79('0x41')]('[%s][voiceQueueReport][agentcomplete]',_0x2d875b[_0x1d79('0x4b')],util['inspect'](_0xfdb5b0,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x1d79('0x91')]=function(_0x18528d){try{if(this['isNotNull'](_0x18528d)){logger[_0x1d79('0x48')]('[%s][voiceQueueReport][varset]',_0x18528d[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x18528d,{'showHidden':![],'depth':null}));this[_0x1d79('0x92')](_0x18528d[_0x1d79('0x4b')],_['keys'](_0x18528d[_0x1d79('0x93')])[0x0],_0x18528d[_0x1d79('0x94')]);if(this['queueReports'][_0x18528d['uniqueid']]){var _0x103369=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x18528d[_0x1d79('0x4b')]]);if(_0x103369){if(this[_0x1d79('0x5a')](_0x18528d[_0x1d79('0x93')])&&this[_0x1d79('0x5a')](_0x18528d[_0x1d79('0x93')]['queuestatus'])){switch(_0x18528d[_0x1d79('0x94')]){case _0x1d79('0x95'):_0x103369[_0x1d79('0x36')]=![];_0x103369['queuecallerexitAt']=null;break;case _0x1d79('0x96'):_0x103369[_0x1d79('0x97')]=_0x1d79('0x98');_0x103369[_0x1d79('0x36')]=!![];_0x103369['queuecallerexitAt']=moment()['format'](_0x1d79('0x75'));_0x103369[_0x1d79('0x99')]=moment()[_0x1d79('0x4c')]('YYYY-MM-DD\x20HH:mm:ss');logger[_0x1d79('0x48')](_0x1d79('0x9a'),_0x18528d[_0x1d79('0x4b')],util['inspect'](_0x103369,{'showHidden':![],'depth':null}));ami[_0x1d79('0x46')]('custom:timeout',_0x103369);break;default:_0x103369['queuecallerexit']=!![];_0x103369['queuecallerexitAt']=moment()['format'](_0x1d79('0x75'));_0x103369[_0x1d79('0x99')]=moment()[_0x1d79('0x4c')](_0x1d79('0x75'));}_0x103369[_0x1d79('0x37')]=![];_0x103369[_0x1d79('0x9b')]=null;_0x103369[_0x1d79('0x52')]=_0x18528d[_0x1d79('0x94')];this['channels'][_0x18528d[_0x1d79('0x4b')]]=_0x103369;this[_0x1d79('0x45')](_0x103369,'varset');}else if(this[_0x1d79('0x5a')](_0x18528d[_0x1d79('0x93')])&&this[_0x1d79('0x5a')](_0x18528d[_0x1d79('0x93')][_0x1d79('0x9c')])){if(!_0x103369[_0x1d79('0x37')]){_0x103369['queuecallerexit']=!![];_0x103369[_0x1d79('0x84')]=moment()[_0x1d79('0x4c')](_0x1d79('0x75'));_0x103369[_0x1d79('0x52')]=_0x1d79('0x9d');_0x103369[_0x1d79('0x99')]=moment()[_0x1d79('0x4c')](_0x1d79('0x75'));this['channels'][_0x18528d[_0x1d79('0x4b')]]=_0x103369;}}logger[_0x1d79('0x6e')]('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x18528d[_0x1d79('0x4b')],_0x103369[_0x1d79('0x4e')],_0x103369[_0x1d79('0x56')],_[_0x1d79('0x6f')](_0x18528d[_0x1d79('0x93')])[0x0],_0x18528d['value']);_0x103369['variables']=this['variables'][_0x18528d[_0x1d79('0x4b')]];}}}}catch(_0x257106){logger[_0x1d79('0x41')](_0x1d79('0x9e'),_0x18528d[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x257106,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x1d79('0x92')]=function(_0x5e1516,_0x5eacf7,_0x52151e){var _0x1fa1a8=[_0x1d79('0x9f'),_0x1d79('0xa0'),_0x1d79('0xa1'),_0x1d79('0xa2'),_0x1d79('0xa3'),_0x1d79('0xa4'),'rtpaudioqosrtt',_0x1d79('0xa5'),'sipcallid',_0x1d79('0xa6'),'bridgepeer',_0x1d79('0xa7'),'membercalls',_0x1d79('0xa8'),_0x1d79('0xa9'),_0x1d79('0xaa'),'membername','memberpenalty','memberrealtime'];if(!_[_0x1d79('0xab')](_0x5eacf7)&&!_['includes'](_0x1fa1a8,_0x5eacf7)){if(_['isUndefined'](this[_0x1d79('0x15')][_0x5e1516])){this[_0x1d79('0x15')][_0x5e1516]={};}this[_0x1d79('0x15')][_0x5e1516][_0x5eacf7]=_0x52151e;}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0xac')]=function(_0xbd8d2,_0x57f818,_0x31175c){try{var _0x42751f={};if(this['queueReports'][_0xbd8d2]){for(var _0x1b06d6=0x0;_0x1b06d6<this['queueReports'][_0xbd8d2]['length'];_0x1b06d6+=0x1){_0x42751f=this[_0x1d79('0xf')][_0xbd8d2][_0x1b06d6];var _0x4bcb37=this[_0x1d79('0x13')][_0x42751f['queue']];if(_0x4bcb37){_0x4bcb37[_0x1d79('0xad')]+=moment(_0x42751f[_0x1d79('0x99')])[_0x1d79('0xae')](_0x42751f[_0x1d79('0x8a')],_0x1d79('0x8c'))||0x0;if(_0x31175c&&_0x42751f['queuecallerexitreason']===_0x1d79('0x53')){_0x42751f['queuecallerexitreason']=_0x1d79('0x81');}if(_0x1b06d6===this[_0x1d79('0xf')][_0xbd8d2]['length']-0x1){_0x4bcb37[_0x1d79('0xaf')]+=moment()[_0x1d79('0xb0')](0x0)[_0x1d79('0xae')](_0x42751f[_0x1d79('0x8a')],_0x1d79('0x8c'));if(hasCallerLeftTheQueue(_0x42751f)&&_0x42751f['queuecallerexitreason']!==_0x1d79('0x53')){_0x4bcb37['total']+=0x1;}if(_0x42751f[_0x1d79('0xb1')]){_0x4bcb37['answered']+=0x1;_0x4bcb37[_0x1d79('0xb2')]+=moment()[_0x1d79('0xb0')](0x0)[_0x1d79('0xae')](_0x42751f['queuecallerleaveAt'],_0x1d79('0x8c'));_0x42751f[_0x1d79('0x72')]=moment()[_0x1d79('0x4c')]('YYYY-MM-DD\x20HH:mm:ss');_0x42751f[_0x1d79('0x36')]=![];_0x42751f[_0x1d79('0x84')]=null;}if(_0x42751f[_0x1d79('0x36')]&&_0x42751f[_0x1d79('0x85')]!=!![]){_0x4bcb37[_0x1d79('0xb3')]+=0x1;_0x42751f['lastevent']=_0x1d79('0xb3');logger[_0x1d79('0x48')](_0x1d79('0xb4'),_0xbd8d2,util[_0x1d79('0x3f')](_0x42751f,{'showHidden':![],'depth':null}));ami[_0x1d79('0x46')]('custom:queuecallerunmanaged',_0x42751f);}if(_0x42751f[_0x1d79('0x37')]){_0x4bcb37[_0x1d79('0xb5')]+=0x1;_0x42751f[_0x1d79('0x97')]=_0x1d79('0xb5');logger[_0x1d79('0x48')](_0x1d79('0xb6'),_0xbd8d2,util[_0x1d79('0x3f')](_0x42751f,{'showHidden':![],'depth':null}));ami['emit'](_0x1d79('0xb7'),_0x42751f);}}else{_0x4bcb37[_0x1d79('0xaf')]+=_0x4bcb37['sumHoldTime'];}logger[_0x1d79('0x6e')](_0x1d79('0xb8'),_0xbd8d2,_0x42751f[_0x1d79('0x4e')],_0x42751f[_0x1d79('0x56')],_0x57f818);this[_0x1d79('0x12')][_0xbd8d2]=_0x42751f;Object['assign'](this[_0x1d79('0x13')][_0x42751f[_0x1d79('0x4e')]],_0x4bcb37);if(_0x42751f[_0x1d79('0x99')]){this[_0x1d79('0x45')](_0x42751f,_0x1d79('0x24'));}}}logger['debug'](_0x1d79('0xb9'),_0xbd8d2,util[_0x1d79('0x3f')](this[_0x1d79('0xf')][_0xbd8d2],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x42751f)&&_0x42751f['queuecallerexitreason']!=='ATTENDEDTRANSFER'){ami[_0x1d79('0x46')](_0x1d79('0xba'),this[_0x1d79('0xf')][_0xbd8d2]);if(this[_0x1d79('0xf')][_0xbd8d2]){delete this[_0x1d79('0xf')][_0xbd8d2];}if(this[_0x1d79('0x12')][_0xbd8d2]){delete this['channels'][_0xbd8d2];}if(this[_0x1d79('0x15')][_0xbd8d2]){delete this[_0x1d79('0x15')][_0xbd8d2];}}}}catch(_0x4836fc){logger[_0x1d79('0x41')](_0x1d79('0xbb'),_0xbd8d2,util[_0x1d79('0x3f')](_0x4836fc,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x25')]=function(_0x2beec6){try{if(this['isNotNull'](_0x2beec6)){logger[_0x1d79('0x48')](_0x1d79('0xbc'),_0x2beec6[_0x1d79('0x4b')],util['inspect'](_0x2beec6,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2beec6[_0x1d79('0x4b')]]){return this['handleHangup'](_0x2beec6[_0x1d79('0x4b')],_0x2beec6[_0x1d79('0xbd')],![]);}if(this[_0x1d79('0xf')][_0x2beec6[_0x1d79('0x89')]]){if(_0x2beec6[_0x1d79('0xbe')]==='21'){return;}return this[_0x1d79('0xac')](_0x2beec6[_0x1d79('0x89')],_0x2beec6[_0x1d79('0xbd')],!![]);}var _0x10e47c=Object[_0x1d79('0x6f')](this[_0x1d79('0xf')]);for(var _0x55a756=0x0;_0x55a756<_0x10e47c['length'];_0x55a756++){var _0x2f4421=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x10e47c[_0x55a756]]);if(_0x2f4421&&_0x2f4421[_0x1d79('0xbf')]===_0x2beec6['uniqueid']){return this['handleHangup'](_0x2f4421[_0x1d79('0x4b')],_0x2beec6[_0x1d79('0xbd')],!![]);}}if(!this[_0x1d79('0xf')][_0x2beec6[_0x1d79('0x4b')]]){logger[_0x1d79('0x48')]('[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed',_0x2beec6[_0x1d79('0x4b')]);if(this[_0x1d79('0x12')][_0x2beec6[_0x1d79('0x4b')]]){delete this[_0x1d79('0x12')][_0x2beec6[_0x1d79('0x4b')]];}if(this[_0x1d79('0x15')][_0x2beec6['uniqueid']]){delete this[_0x1d79('0x15')][_0x2beec6[_0x1d79('0x4b')]];}}}}catch(_0x4c654e){logger['error'](_0x1d79('0xbc'),_0x2beec6[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x4c654e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x2b')]=function(_0x524408){try{if(this['isNotNull'](_0x524408)){logger['debug'](_0x1d79('0xc0'),_0x524408[_0x1d79('0x4b')],util['inspect'](_0x524408,{'showHidden':![],'depth':null}));var _0xb35cd6;var _0x5f3fdc;var _0x13074d;if(this[_0x1d79('0xf')][_0x524408['transfereeuniqueid']]){_0xb35cd6=_['last'](this[_0x1d79('0xf')][_0x524408['transfereeuniqueid']]);_0xb35cd6['transferexten']=_0x524408[_0x1d79('0xc1')];_0xb35cd6['transferuniqueid']=_0x524408[_0x1d79('0xc2')];_0xb35cd6['queuecallerexitreason']=_0x1d79('0x53');_0xb35cd6[_0x1d79('0x85')]=!![];_0xb35cd6[_0x1d79('0xc3')]=_0x1d79('0xc4');if(this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc2')]]){_0x13074d=this['queueReports'][_0x524408[_0x1d79('0xc2')]];this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc2')]]=this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc5')]];this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc5')]]=_0x13074d;_0x5f3fdc=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc5')]]);_0x5f3fdc[_0x1d79('0x39')]=!![];}logger[_0x1d79('0x6e')](_0x1d79('0xc6'),_0x524408[_0x1d79('0x4b')],_0xb35cd6[_0x1d79('0x4e')],_0xb35cd6['type'],_0xb35cd6[_0x1d79('0xc7')],_0xb35cd6['transferuniqueid']);}else if(this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc8')]]){_0xb35cd6=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc8')]]);_0xb35cd6[_0x1d79('0xc7')]=_0x524408['origtransfererexten'];_0xb35cd6[_0x1d79('0xc9')]=_0x524408[_0x1d79('0xca')];_0xb35cd6['queuecallerexitreason']=_0x1d79('0x53');_0xb35cd6[_0x1d79('0x85')]=!![];_0xb35cd6[_0x1d79('0xc3')]=_0x1d79('0xc4');if(this[_0x1d79('0xf')][_0x524408[_0x1d79('0xca')]]){_0x13074d=this[_0x1d79('0xf')][_0x524408[_0x1d79('0xca')]];this[_0x1d79('0xf')][_0x524408[_0x1d79('0xca')]]=this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc8')]];this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc8')]]=_0x13074d;_0x5f3fdc=_[_0x1d79('0x7b')](this['queueReports'][_0x524408[_0x1d79('0xc8')]]);_0x5f3fdc[_0x1d79('0x39')]=!![];}logger[_0x1d79('0x6e')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x524408[_0x1d79('0x4b')],_0xb35cd6['queue'],_0xb35cd6[_0x1d79('0x56')],_0xb35cd6[_0x1d79('0xc7')],_0xb35cd6['transferuniqueid']);}else if(this['queueReports'][_0x524408['origtransfereruniqueid']]){_0xb35cd6=_[_0x1d79('0x7b')](this[_0x1d79('0xf')][_0x524408[_0x1d79('0xca')]]);_0xb35cd6['transferexten']=_0x524408[_0x1d79('0xcb')];_0xb35cd6[_0x1d79('0xc9')]=_0x524408['origtransfereruniqueid'];_0xb35cd6['queuecallerexitreason']=_0x1d79('0x53');_0xb35cd6['transfer']=!![];_0xb35cd6[_0x1d79('0xc3')]=_0x1d79('0xc4');_0xb35cd6[_0x1d79('0x39')]=!![];_0xb35cd6['transferid']=_0x524408[_0x1d79('0xc5')];}else if(this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc2')]]){_0xb35cd6=_['last'](this[_0x1d79('0xf')][_0x524408[_0x1d79('0xc2')]]);_0xb35cd6[_0x1d79('0xc7')]=_0x524408[_0x1d79('0xc1')];_0xb35cd6[_0x1d79('0xc9')]=_0x524408[_0x1d79('0xc2')];_0xb35cd6[_0x1d79('0x52')]=_0x1d79('0x53');_0xb35cd6['transfer']=!![];_0xb35cd6['transfertype']='ATTENDED';_0xb35cd6[_0x1d79('0x39')]=!![];_0xb35cd6['transferid']=_0x524408['transfertargetuniqueid'];}}}catch(_0x1aefce){logger[_0x1d79('0x41')](_0x1d79('0xc0'),_0x524408[_0x1d79('0x4b')],util[_0x1d79('0x3f')](_0x1aefce,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x1d79('0xc')][_0x1d79('0x2c')]=function(_0x1c43c0){try{if(this[_0x1d79('0x5a')](_0x1c43c0)){logger[_0x1d79('0x48')](_0x1d79('0xcc'),_0x1c43c0['uniqueid'],util[_0x1d79('0x3f')](_0x1c43c0,{'showHidden':![],'depth':null}));if(this[_0x1d79('0xf')][_0x1c43c0[_0x1d79('0xc5')]]){var _0x1a3315=_[_0x1d79('0x7b')](this['queueReports'][_0x1c43c0[_0x1d79('0xc5')]]);_0x1a3315[_0x1d79('0x52')]=_0x1d79('0xcd');_0x1a3315['transfer']=!![];_0x1a3315[_0x1d79('0xc3')]=_0x1d79('0xce');_0x1a3315[_0x1d79('0xc7')]=_0x1c43c0[_0x1d79('0xcf')];_0x1a3315[_0x1d79('0xc9')]=_0x1c43c0[_0x1d79('0xc5')];logger['info']('[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x1c43c0[_0x1d79('0x4b')],_0x1a3315[_0x1d79('0x4e')],_0x1a3315[_0x1d79('0x56')],_0x1a3315[_0x1d79('0xc7')],_0x1a3315[_0x1d79('0x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