67342b495a16e21e17ad8cf7395fb54445a67642
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xcd56=[']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','voice:queue:%s','queue','voice_queue_channel:save',']\x20sending\x20voice_queue_channel:remove\x20event:','queuecallerexitreason','format','voice_queue_channel:remove','voice_queue_presence:remove','type','[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:','name','voice_queue:save','isUndefined','queues','catch','[voiceQueueReport][queues]','isRunning','then','actionid','queuestatus','[voiceQueueReport][queuesummary]','createReport','handleInboundQueueSummaryReport','createQueueSummaryReport','compareToInboundQueue','assign','emitInboundVoiceQueueSummary','outbound','custom:queuesummary','statusRequests','completeEvent','push','isNotNull','[voiceQueueReport][queuesummary]\x20event:','[voiceQueueReport][queuesummarycomplete]\x20event:','custom:queuesummarycomplete','syncQueueCallerJoin','[%s][voiceQueueReport][queuecallerjoin]','inbound','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','info','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','pick','keys','syncQueueCallerAbandon','[%s][voiceQueueReport][queuecallerabandon]','queuecallercompleteAt','holdtime','originalposition','queuecallerabandon','ABANDONED','lastAssignedTo','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','emitVoiceQueueChannelRemove','syncQueueCallerLeave','last','queuecallerleaveAt','connectedlinenum','connectedlinename','[%s][voiceQueueReport][queuecallerleave]','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','assigned','membername','queuecallerexit','queuecallerexitAt','transfer','reason','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','add','FORWARDTRANSFER','transfertype','FORWARD','transferexten','destexten','transferuniqueid','COMPLETEDBY','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','syncVarSet','addVariable','variable','value','CONTINUE','TIMEOUT','lastevent','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','queuecallerabandonAt','queueposition','EXITWITHKEY','[%s][voiceQueueReport][varset]','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','memberrealtime','includes','handleHangup','length','sumHoldTime','seconds','sumDuration','milliseconds','diff','ATTENDEDTRANSFER','total','answered','unmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','abandoned','custom:queuecallerabandon','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','cause','cause-txt','[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed','[%s][voiceQueueReport][hangup]','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','secondtransfererexten','secondtransfereruniqueid','switch','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','ATTENDED','origtransfereruniqueid','transferid','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','[%s][voiceQueueReport][musiconholdstart]','syncMusicOnHoldStop','isNil','mohstarttime','mohtime','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','application','set','applicationdata','appdata','CDR(routeAlias)','cdr(','[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s','split','match','[%s][voiceQueueReport][newexten]','exports','lodash','util','../../../config/logger','../ami','../model/queueReport','../model/voiceQueueSummary','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','finally','sequence','realtime','agents','channels','queueChannels','voiceQueues','campaigns','variables','queuesummary','syncQueueSummary','bind','queuesummarycomplete','syncQueueSummaryComplete','queuemember','syncQueueMember','queuestatuscomplete','syncQueueStatusComplete','queuecallerjoin','queuecallerleave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','varset','hangup','fullybooted','syncFullyBooted','musiconholdstart','syncMusicOnHoldStart','musiconholdstop','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','queueStatusComplete','queuecallercomplete','clearZombieChannels','Action','channel','message','No\x20such\x20channel','error','[%s][voiceQueueReport][checkChannel]','queueReports','[%s][voiceQueueReport][checkQueueReport]','inspect','clearQueueReport','summary','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport]['];(function(_0xe7f5d6,_0x5d191c){var _0x146e0b=function(_0x1f2c8a){while(--_0x1f2c8a){_0xe7f5d6['push'](_0xe7f5d6['shift']());}};_0x146e0b(++_0x5d191c);}(_0xcd56,0xb4));var _0x6cd5=function(_0x2ca789,_0x3c107d){_0x2ca789=_0x2ca789-0x0;var _0x250a19=_0xcd56[_0x2ca789];return _0x250a19;};'use strict';var _=require(_0x6cd5('0x0'));var moment=require('moment');var util=require(_0x6cd5('0x1'));var Redis=require('ioredis');var config=require('../../../config/environment');var logger=require(_0x6cd5('0x2'))('ami');var ami=require(_0x6cd5('0x3'));var QueueReport=require(_0x6cd5('0x4'));var VoiceQueueSummary=require(_0x6cd5('0x5'));config[_0x6cd5('0x6')]=_[_0x6cd5('0x7')](config[_0x6cd5('0x6')],{'host':_0x6cd5('0x8'),'port':0x18eb});var io=require(_0x6cd5('0x9'))(new Redis(config['redis']));var Sequence=function(){};Sequence[_0x6cd5('0xa')][_0x6cd5('0xb')]=function(_0xece5c2){this[_0x6cd5('0xc')]=this[_0x6cd5('0xc')]?this[_0x6cd5('0xc')][_0x6cd5('0xd')](_0xece5c2):_0xece5c2();};function VoiceQueueReport(_0x49702a){this[_0x6cd5('0xe')]=new Sequence();this['queueReports']={};this[_0x6cd5('0xf')]=_0x49702a;this[_0x6cd5('0x10')]=_0x49702a[_0x6cd5('0x10')];this[_0x6cd5('0x11')]=_0x49702a[_0x6cd5('0x12')];this[_0x6cd5('0x13')]=_0x49702a[_0x6cd5('0x13')];this['campaigns']=_0x49702a[_0x6cd5('0x14')];this['summary']=initializeSummary();this[_0x6cd5('0x15')]={};ami['on'](_0x6cd5('0x16'),this[_0x6cd5('0x17')][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x19'),this[_0x6cd5('0x1a')][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x1b'),this[_0x6cd5('0x1c')][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x1d'),this[_0x6cd5('0x1e')]['bind'](this));ami['on'](_0x6cd5('0x1f'),this['syncQueueCallerJoin'][_0x6cd5('0x18')](this));ami['on']('queuecallerabandon',this['syncQueueCallerAbandon'][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x20'),this['syncQueueCallerLeave'][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x21'),this[_0x6cd5('0x22')]['bind'](this));ami['on'](_0x6cd5('0x23'),this[_0x6cd5('0x24')][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x25'),this['syncVarSet'][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x26'),this['syncHangup'][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x27'),this[_0x6cd5('0x28')]['bind'](this));ami['on'](_0x6cd5('0x29'),this[_0x6cd5('0x2a')]['bind'](this));ami['on'](_0x6cd5('0x2b'),this['syncMusicOnHoldStop'][_0x6cd5('0x18')](this));ami['on']('attendedtransfer',this[_0x6cd5('0x2c')][_0x6cd5('0x18')](this));ami['on'](_0x6cd5('0x2d'),this[_0x6cd5('0x2e')][_0x6cd5('0x18')](this));this[_0x6cd5('0x2f')]();this[_0x6cd5('0x30')]();}function clearChannels(_0x4c9fb2){if(!_[_0x6cd5('0x31')](_0x4c9fb2)){for(var _0x389499 in _0x4c9fb2){if(_0x4c9fb2['hasOwnProperty'](_0x389499)){delete _0x4c9fb2[_0x389499];}}}}function clearCampaigns(_0x4ef338){if(!_['isEmpty'](_0x4ef338)){for(var _0x2319b8 in _0x4ef338){if(_0x4ef338[_0x6cd5('0x32')](_0x2319b8)){_0x4ef338[_0x2319b8]['originated']=0x0;}}}}function clearVoiceQueues(_0x113a22){if(!_['isEmpty'](_0x113a22)){for(var _0x17d220 in _0x113a22){if(_0x113a22[_0x6cd5('0x32')](_0x17d220)){_0x113a22[_0x17d220][_0x6cd5('0x33')]=0x0;_0x113a22[_0x17d220][_0x6cd5('0x34')]=0x0;_0x113a22[_0x17d220]['pTalking']=0x0;_0x113a22[_0x17d220]['waiting']=0x0;_0x113a22[_0x17d220][_0x6cd5('0x35')]=!![];}}}}function clearAgentBooked(_0x5e5f62){if(!_[_0x6cd5('0x31')](_0x5e5f62)){for(var _0x2a948d in _0x5e5f62){if(_0x5e5f62[_0x6cd5('0x32')](_0x2a948d)){_0x5e5f62[_0x2a948d]['unlockRR']=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x3f30a7){return _0x3f30a7['queuecallerexit']||_0x3f30a7['queuecallerabandon']||_0x3f30a7[_0x6cd5('0x36')];}VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x37')]=function(){var _0xb9113a=this;for(var _0x21bdf2 in this['channels']){if(this['channels'][_0x6cd5('0x32')](_0x21bdf2)&&!this[_0x6cd5('0x11')][_0x21bdf2]['switch']){this[_0x6cd5('0xe')][_0x6cd5('0xb')](function(){if(!_['isNil'](_0xb9113a['channels'][_0x21bdf2])){return ami[_0x6cd5('0x38')]({'action':'status','channel':_0xb9113a[_0x6cd5('0x11')][_0x21bdf2][_0x6cd5('0x39')]})['catch'](function(_0x111e8b){if(_0x111e8b[_0x6cd5('0x3a')]===_0x6cd5('0x3b')){setTimeout(function(){if(_0xb9113a['channels'][_0x21bdf2]){delete _0xb9113a['channels'][_0x21bdf2];logger[_0x6cd5('0x3c')](_0x6cd5('0x3d'),_0x21bdf2,util['inspect'](_0x111e8b,{'showHidden':![],'depth':null}));}if(_0xb9113a[_0x6cd5('0x3e')][_0x21bdf2]){delete _0xb9113a[_0x6cd5('0x3e')][_0x21bdf2];logger['error'](_0x6cd5('0x3f'),_0x21bdf2,util[_0x6cd5('0x40')](_0x111e8b,{'showHidden':![],'depth':null}));}if(_0xb9113a['variables'][_0x21bdf2]){delete _0xb9113a[_0x6cd5('0x15')][_0x21bdf2];logger['error']('[%s][voiceQueueReport][checkVariables]',_0x21bdf2,util[_0x6cd5('0x40')](_0x111e8b,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x28')]=function(){logger[_0x6cd5('0x3c')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x6cd5('0x11')]);this[_0x6cd5('0x41')](this[_0x6cd5('0x3e')]);clearAgentBooked(this['agents']);clearVoiceQueues(this[_0x6cd5('0x13')]);clearCampaigns(this['campaigns']);this[_0x6cd5('0x42')]=initializeSummary();};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x41')]=function(_0x4cb012){var _0x392ec6=this;if(!_[_0x6cd5('0x31')](_0x4cb012)){for(var _0x583d27 in _0x4cb012){if(_0x4cb012[_0x6cd5('0x32')](_0x583d27)){_0x392ec6['emitVoiceQueueChannelRemove'](_0x4cb012[_0x583d27],'clearqueuereport');delete _0x4cb012[_0x583d27];}}}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x43')]=function(_0x5a2690,_0x55cbd7,_0xb67f36){io['to'](_0x5a2690)[_0x6cd5('0x43')](_0x55cbd7,_0xb67f36);};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x44')]=function(_0x69d083,_0x486e37){logger[_0x6cd5('0x45')](_0x6cd5('0x46')+_0x486e37+_0x6cd5('0x47'),_0x69d083[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x69d083,{'showHidden':![],'depth':null}));this[_0x6cd5('0x43')](util['format'](_0x6cd5('0x49'),_0x69d083[_0x6cd5('0x4a')]),_0x6cd5('0x4b'),_0x69d083);io[_0x6cd5('0x43')]('voice_queue_presence:save',_0x69d083);};VoiceQueueReport[_0x6cd5('0xa')]['emitVoiceQueueChannelRemove']=function(_0x545f87,_0x52c648){logger['debug'](_0x6cd5('0x46')+_0x52c648+_0x6cd5('0x4c'),_0x545f87[_0x6cd5('0x48')],util['inspect'](_0x545f87,{'showHidden':![],'depth':null}));if(_0x545f87[_0x6cd5('0x4d')]==='ATTENDEDTRANSFER'){return;}this[_0x6cd5('0x43')](util[_0x6cd5('0x4e')](_0x6cd5('0x49'),_0x545f87[_0x6cd5('0x4a')]),_0x6cd5('0x4f'),_0x545f87);io[_0x6cd5('0x43')](_0x6cd5('0x50'),_0x545f87);};VoiceQueueReport[_0x6cd5('0xa')]['emitInboundVoiceQueueSummary']=function(_0x3712af){if(_0x3712af[_0x6cd5('0x51')]==='inbound'){logger['debug'](_0x6cd5('0x52'),util[_0x6cd5('0x40')](_0x3712af,{'showHidden':![],'depth':null}));this[_0x6cd5('0x43')](util[_0x6cd5('0x4e')]('voice:queue:%s',_0x3712af[_0x6cd5('0x53')]),_0x6cd5('0x54'),_0x3712af);}};VoiceQueueReport[_0x6cd5('0xa')]['isNotNull']=function(_0xdc8ee1){return _0xdc8ee1!==null&&!_[_0x6cd5('0x55')](_0xdc8ee1);};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x30')]=function(){var _0x1d8e88=this;setInterval(function(){_0x1d8e88[_0x6cd5('0x37')]();ami[_0x6cd5('0x38')]({'action':_0x6cd5('0x56')})[_0x6cd5('0x57')](function(_0x196e62){logger[_0x6cd5('0x3c')](_0x6cd5('0x58'),util[_0x6cd5('0x40')](_0x196e62,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype'][_0x6cd5('0x2f')]=function(){var _0x2c4467=this;setInterval(function(){if(!_0x2c4467[_0x6cd5('0x42')][_0x6cd5('0x59')]){return ami[_0x6cd5('0x38')]({'action':'queuesummary'})[_0x6cd5('0x5a')](function(_0x5c0196){_0x2c4467[_0x6cd5('0x42')]['id']=_0x5c0196[_0x6cd5('0x5b')];_0x2c4467['summary']['isRunning']=!![];_0x2c4467[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x5c0196[_0x6cd5('0x5b')]]={};})[_0x6cd5('0x57')](function(_0x390d59){logger[_0x6cd5('0x3c')](_0x6cd5('0x5d'),util[_0x6cd5('0x40')](_0x390d59,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x6cd5('0xa')]['createQueueSummaryReport']=function(_0x5bfe64,_0x1dc738){var _0x1664cb;if(this[_0x6cd5('0x42')]&&this[_0x6cd5('0x42')]['queues']&&this['summary'][_0x6cd5('0x56')][_0x5bfe64[_0x6cd5('0x53')]]){_0x1664cb=this[_0x6cd5('0x42')][_0x6cd5('0x56')][_0x5bfe64[_0x6cd5('0x53')]]['summaryEvent'];}var _0x517f1f=new VoiceQueueSummary(_0x5bfe64);return _0x517f1f[_0x6cd5('0x5e')](_0x1dc738['agents'],this[_0x6cd5('0x10')],_0x1664cb,this[_0x6cd5('0xf')][_0x6cd5('0x11')]);};VoiceQueueReport['prototype'][_0x6cd5('0x5f')]=function(_0x358497,_0x4825d4){var _0x332719=this[_0x6cd5('0x60')](_0x358497,_0x4825d4);var _0x1b43e4=![];_0x1b43e4=_0x332719[_0x6cd5('0x61')](_0x358497);if(_0x1b43e4){Object[_0x6cd5('0x62')](_0x358497,_0x332719);this[_0x6cd5('0xf')][_0x6cd5('0x13')][_0x358497[_0x6cd5('0x53')]]=_0x358497;this[_0x6cd5('0x63')](_0x332719);}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x1e')]=function(_0x20f244){var _0x55cb11=null;var _0x3d2851=this[_0x6cd5('0x42')]['id'];if(this[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x3d2851]){_0x55cb11=this[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x3d2851][_0x20f244['actionid']];}if(!_0x55cb11){this[_0x6cd5('0x42')]=initializeSummary();return;}var _0x30aa6e=this[_0x6cd5('0x13')][_0x55cb11['queue']];if(_0x30aa6e['type']==='inbound'){this[_0x6cd5('0x5f')](_0x30aa6e,_0x55cb11);}else if(_0x30aa6e[_0x6cd5('0x51')]===_0x6cd5('0x64')){var _0x272d11=this['createQueueSummaryReport'](_0x30aa6e,_0x55cb11);ami[_0x6cd5('0x43')](_0x6cd5('0x65'),_0x272d11);}this['summary'][_0x6cd5('0x66')]-=0x1;var _0x5a4dee=this[_0x6cd5('0x42')]['statusRequests']>0x0?!![]:![];if(!_0x5a4dee){return this[_0x6cd5('0x1a')](this[_0x6cd5('0x42')][_0x6cd5('0x67')]);}};VoiceQueueReport[_0x6cd5('0xa')]['syncQueueMember']=function(_0x25610a){var _0x42232f=this[_0x6cd5('0x42')]['id'];if(this[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x42232f]&&this[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x42232f][_0x25610a['actionid']]){this[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x42232f][_0x25610a[_0x6cd5('0x5b')]][_0x6cd5('0x10')][_0x6cd5('0x68')](_0x25610a);}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x17')]=function(_0x1b8a5b){var _0x139a3f=this;try{if(this[_0x6cd5('0x69')](_0x1b8a5b)&&this[_0x6cd5('0x69')](_0x1b8a5b['queue'])){logger[_0x6cd5('0x45')](_0x6cd5('0x6a'),util['inspect'](_0x1b8a5b,{'showHidden':![],'depth':null}));var _0x24e896=this[_0x6cd5('0x13')][_0x1b8a5b[_0x6cd5('0x4a')]];if(_0x24e896){logger['debug']('[voiceQueueReport][queuesummary]\x20name:%s',_0x24e896['name']);this[_0x6cd5('0x42')]['queues'][_0x24e896[_0x6cd5('0x53')]]={'summaryEvent':_0x1b8a5b};this[_0x6cd5('0x42')][_0x6cd5('0x66')]+=0x1;return ami[_0x6cd5('0x38')]({'action':_0x6cd5('0x5c'),'queue':_0x24e896[_0x6cd5('0x53')]})[_0x6cd5('0x5a')](function(_0x1eecd0){if(!_0x139a3f[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x1b8a5b[_0x6cd5('0x5b')]]){_0x139a3f[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x1b8a5b[_0x6cd5('0x5b')]]={};}_0x139a3f[_0x6cd5('0x42')][_0x6cd5('0x5c')][_0x1b8a5b[_0x6cd5('0x5b')]][_0x1eecd0[_0x6cd5('0x5b')]]={'queue':_0x24e896['name'],'agents':[]};})[_0x6cd5('0x57')](function(_0x3e3db0){throw _0x3e3db0;});}}}catch(_0x2d0b79){logger[_0x6cd5('0x3c')](_0x6cd5('0x5d'),util[_0x6cd5('0x40')](_0x2d0b79,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x1a')]=function(_0x26fcf5){if(this[_0x6cd5('0x42')]['statusRequests']>0x0){this[_0x6cd5('0x42')]['completeEvent']=_0x26fcf5;return;}logger[_0x6cd5('0x45')](_0x6cd5('0x6b'),util[_0x6cd5('0x40')](_0x26fcf5,{'showHidden':![],'depth':null}));this[_0x6cd5('0x42')]=initializeSummary();ami[_0x6cd5('0x43')](_0x6cd5('0x6c'),{});};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x6d')]=function(_0x467754){try{if(this[_0x6cd5('0x69')](_0x467754)){logger['debug'](_0x6cd5('0x6e'),_0x467754[_0x6cd5('0x48')],util['inspect'](_0x467754,{'showHidden':![],'depth':null}));if(_[_0x6cd5('0x55')](this[_0x6cd5('0x3e')][_0x467754[_0x6cd5('0x48')]])){this[_0x6cd5('0x3e')][_0x467754[_0x6cd5('0x48')]]=[];}if(_[_0x6cd5('0x55')](this[_0x6cd5('0x11')][_0x467754[_0x6cd5('0x48')]])){this['channels'][_0x467754[_0x6cd5('0x48')]]={};}var _0x10a768=new QueueReport();_0x10a768[_0x6cd5('0x4a')]=_0x467754[_0x6cd5('0x4a')];_0x10a768['type']=this[_0x6cd5('0x13')][_0x10a768['queue']]&&this['voiceQueues'][_0x10a768[_0x6cd5('0x4a')]][_0x6cd5('0x51')]?this[_0x6cd5('0x13')][_0x10a768[_0x6cd5('0x4a')]]['type']||'inbound':_0x6cd5('0x6f');_0x10a768[_0x6cd5('0x70')]=moment()[_0x6cd5('0x4e')](_0x6cd5('0x71'));_0x10a768['position']=_0x467754[_0x6cd5('0x72')];_0x10a768[_0x6cd5('0x73')]=_0x467754[_0x6cd5('0x73')];_0x10a768[_0x6cd5('0x48')]=_0x467754[_0x6cd5('0x48')];_0x10a768[_0x6cd5('0x74')]=this[_0x6cd5('0x11')][_0x467754[_0x6cd5('0x48')]][_0x6cd5('0x74')];logger[_0x6cd5('0x75')](_0x6cd5('0x76'),_0x10a768['queue'],_0x10a768[_0x6cd5('0x51')]);Object[_0x6cd5('0x62')](_0x10a768,_[_0x6cd5('0x77')](_0x467754,_[_0x6cd5('0x78')](_0x10a768)));this['queueReports'][_0x467754[_0x6cd5('0x48')]]['push'](_0x10a768);this[_0x6cd5('0x11')][_0x467754[_0x6cd5('0x48')]]=_0x10a768;this['emitVoiceQueueChannelSave'](_0x10a768,_0x6cd5('0x1f'));}}catch(_0x24afdd){logger['error'](_0x6cd5('0x6e'),_0x467754['uniqueid'],util['inspect'](_0x24afdd,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x79')]=function(_0xbc4397){try{if(this['isNotNull'](_0xbc4397)){logger[_0x6cd5('0x45')](_0x6cd5('0x7a'),_0xbc4397[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0xbc4397,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0xbc4397[_0x6cd5('0x48')]]){var _0x216f19=_['last'](this['queueReports'][_0xbc4397[_0x6cd5('0x48')]]);_0x216f19[_0x6cd5('0x36')]=![];_0x216f19[_0x6cd5('0x7b')]=null;_0x216f19[_0x6cd5('0x7c')]=_0xbc4397[_0x6cd5('0x7c')];_0x216f19[_0x6cd5('0x7d')]=_0xbc4397[_0x6cd5('0x7d')];_0x216f19[_0x6cd5('0x7e')]=!![];_0x216f19['queuecallerabandonAt']=moment()['format'](_0x6cd5('0x71'));_0x216f19[_0x6cd5('0x4d')]=_0x6cd5('0x7f');_0x216f19[_0x6cd5('0x80')]=null;logger[_0x6cd5('0x75')](_0x6cd5('0x81'),_0x216f19[_0x6cd5('0x4a')],_0x216f19[_0x6cd5('0x51')]);this[_0x6cd5('0x11')][_0xbc4397[_0x6cd5('0x48')]]=_0x216f19;this[_0x6cd5('0x82')](_0x216f19,_0x6cd5('0x7e'));}}}catch(_0x99e2e6){logger[_0x6cd5('0x3c')](_0x6cd5('0x7a'),_0xbc4397[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x99e2e6,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x83')]=function(_0x1ca638){try{if(this['isNotNull'](_0x1ca638)){logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][queuecallerleave]',_0x1ca638['uniqueid'],util[_0x6cd5('0x40')](_0x1ca638,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0x1ca638[_0x6cd5('0x48')]]){var _0x385e32=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x1ca638[_0x6cd5('0x48')]]);_0x385e32[_0x6cd5('0x85')]=moment()[_0x6cd5('0x4e')](_0x6cd5('0x71'));_0x385e32[_0x6cd5('0x86')]=_0x1ca638[_0x6cd5('0x86')];_0x385e32[_0x6cd5('0x87')]=_0x1ca638[_0x6cd5('0x87')];logger[_0x6cd5('0x75')]('[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x385e32['queue'],_0x385e32['type'],_0x1ca638[_0x6cd5('0x86')],_0x1ca638[_0x6cd5('0x87')]);this['channels'][_0x1ca638[_0x6cd5('0x48')]]=_0x385e32;this[_0x6cd5('0x44')](_0x385e32,_0x6cd5('0x20'));}}}catch(_0x564837){logger[_0x6cd5('0x3c')](_0x6cd5('0x88'),_0x1ca638[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x564837,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x24')]=function(_0x2e47e9){try{if(this[_0x6cd5('0x69')](_0x2e47e9)){logger[_0x6cd5('0x45')](_0x6cd5('0x89'),_0x2e47e9[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x2e47e9,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0x2e47e9[_0x6cd5('0x48')]]){var _0x3b0117=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x2e47e9[_0x6cd5('0x48')]]);_0x3b0117[_0x6cd5('0x36')]=!![];_0x3b0117[_0x6cd5('0x4d')]=_0x6cd5('0x8a');logger[_0x6cd5('0x75')](_0x6cd5('0x8b'),_0x3b0117[_0x6cd5('0x4a')],_0x3b0117['type']);}}}catch(_0x40a397){logger[_0x6cd5('0x3c')](_0x6cd5('0x89'),_0x2e47e9['uniqueid'],util[_0x6cd5('0x40')](_0x40a397,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x22')]=function(_0x2f8b18){try{if(this[_0x6cd5('0x69')](_0x2f8b18)){logger[_0x6cd5('0x45')](_0x6cd5('0x8c'),_0x2f8b18[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x2f8b18,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2f8b18[_0x6cd5('0x48')]]){var _0x52b800=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x2f8b18[_0x6cd5('0x48')]]);_0x52b800[_0x6cd5('0x7e')]=![];_0x52b800['queuecallerabandonAt']=null;_0x52b800[_0x6cd5('0x8d')]=!![];_0x52b800[_0x6cd5('0x80')]=_0x2f8b18[_0x6cd5('0x8e')];_0x52b800[_0x6cd5('0x7c')]=_0x2f8b18['holdtime'];_0x52b800[_0x6cd5('0x36')]=!![];_0x52b800[_0x6cd5('0x8f')]=![];_0x52b800[_0x6cd5('0x90')]=null;if(!_0x52b800[_0x6cd5('0x91')]){if(_0x2f8b18[_0x6cd5('0x92')]==_0x6cd5('0x91')){_0x52b800[_0x6cd5('0x4d')]=_0x6cd5('0x93');logger[_0x6cd5('0x75')](_0x6cd5('0x94'),_0x52b800[_0x6cd5('0x4a')],_0x52b800[_0x6cd5('0x51')]);}else{if(_[_0x6cd5('0x95')](_0x2f8b18[_0x6cd5('0x39')][_0x6cd5('0x96')](),_0x6cd5('0x97'))){if(this[_0x6cd5('0x3e')][_0x2f8b18[_0x6cd5('0x98')]]){var _0x24f7fd=_[_0x6cd5('0x84')](this['queueReports'][_0x2f8b18['linkedid']]);_0x24f7fd['queuecallercomplete']=![];_0x24f7fd[_0x6cd5('0x8f')]=!![];_0x24f7fd[_0x6cd5('0x90')]=moment(_0x52b800[_0x6cd5('0x70')])[_0x6cd5('0x99')](_0x2f8b18[_0x6cd5('0x7c')],'seconds')[_0x6cd5('0x4e')](_0x6cd5('0x71'));_0x24f7fd[_0x6cd5('0x4d')]=_0x6cd5('0x9a');_0x24f7fd['transfer']=!![];_0x24f7fd[_0x6cd5('0x9b')]=_0x6cd5('0x9c');_0x24f7fd[_0x6cd5('0x9d')]=_0x2f8b18[_0x6cd5('0x9e')];_0x24f7fd[_0x6cd5('0x9f')]=_0x2f8b18[_0x6cd5('0x48')];logger[_0x6cd5('0x75')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER',_0x24f7fd[_0x6cd5('0x4a')],_0x24f7fd[_0x6cd5('0x51')]);var _0x44539c=this[_0x6cd5('0x3e')][_0x2f8b18[_0x6cd5('0x98')]];this[_0x6cd5('0x3e')][_0x2f8b18[_0x6cd5('0x98')]]=this['queueReports'][_0x2f8b18[_0x6cd5('0x48')]];this['queueReports'][_0x2f8b18[_0x6cd5('0x48')]]=_0x44539c;}}else{_0x52b800['queuecallerexitreason']=_0x6cd5('0xa0')+_0x2f8b18['reason'][_0x6cd5('0xa1')]();logger['info'](_0x6cd5('0xa2'),_0x52b800['queue'],_0x52b800['type'],_0x52b800[_0x6cd5('0x4d')]);}}}this[_0x6cd5('0x11')][_0x2f8b18[_0x6cd5('0x48')]]=_0x52b800;}}}catch(_0x5a99ef){logger[_0x6cd5('0x3c')](_0x6cd5('0x8c'),_0x2f8b18[_0x6cd5('0x48')],util['inspect'](_0x5a99ef,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0xa3')]=function(_0x4477bc){try{if(this[_0x6cd5('0x69')](_0x4477bc)){logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][varset]',_0x4477bc[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x4477bc,{'showHidden':![],'depth':null}));this[_0x6cd5('0xa4')](_0x4477bc[_0x6cd5('0x48')],_['keys'](_0x4477bc['variable'])[0x0],_0x4477bc['value']);if(this['queueReports'][_0x4477bc['uniqueid']]){var _0x2a9c05=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x4477bc['uniqueid']]);if(_0x2a9c05){if(this[_0x6cd5('0x69')](_0x4477bc[_0x6cd5('0xa5')])&&this[_0x6cd5('0x69')](_0x4477bc['variable'][_0x6cd5('0x5c')])){switch(_0x4477bc[_0x6cd5('0xa6')]){case _0x6cd5('0xa7'):_0x2a9c05[_0x6cd5('0x8f')]=![];_0x2a9c05[_0x6cd5('0x90')]=null;break;case _0x6cd5('0xa8'):_0x2a9c05[_0x6cd5('0xa9')]='timeout';_0x2a9c05[_0x6cd5('0x8f')]=!![];_0x2a9c05['queuecallerexitAt']=moment()[_0x6cd5('0x4e')](_0x6cd5('0x71'));_0x2a9c05['queuecallerleaveAt']=moment()['format'](_0x6cd5('0x71'));logger['debug'](_0x6cd5('0xaa'),_0x4477bc[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x2a9c05,{'showHidden':![],'depth':null}));ami[_0x6cd5('0x43')]('custom:timeout',_0x2a9c05);break;default:_0x2a9c05['queuecallerexit']=!![];_0x2a9c05[_0x6cd5('0x90')]=moment()['format'](_0x6cd5('0x71'));_0x2a9c05[_0x6cd5('0x85')]=moment()[_0x6cd5('0x4e')]('YYYY-MM-DD\x20HH:mm:ss');}_0x2a9c05[_0x6cd5('0x7e')]=![];_0x2a9c05[_0x6cd5('0xab')]=null;_0x2a9c05[_0x6cd5('0x4d')]=_0x4477bc['value'];this['channels'][_0x4477bc[_0x6cd5('0x48')]]=_0x2a9c05;this['emitVoiceQueueChannelRemove'](_0x2a9c05,_0x6cd5('0x25'));}else if(this[_0x6cd5('0x69')](_0x4477bc['variable'])&&this[_0x6cd5('0x69')](_0x4477bc[_0x6cd5('0xa5')][_0x6cd5('0xac')])){if(!_0x2a9c05['queuecallerabandon']){_0x2a9c05[_0x6cd5('0x8f')]=!![];_0x2a9c05[_0x6cd5('0x90')]=moment()['format'](_0x6cd5('0x71'));_0x2a9c05['queuecallerexitreason']=_0x6cd5('0xad');_0x2a9c05[_0x6cd5('0x85')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');this[_0x6cd5('0x11')][_0x4477bc[_0x6cd5('0x48')]]=_0x2a9c05;}}logger['info']('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x4477bc[_0x6cd5('0x48')],_0x2a9c05[_0x6cd5('0x4a')],_0x2a9c05[_0x6cd5('0x51')],_[_0x6cd5('0x78')](_0x4477bc[_0x6cd5('0xa5')])[0x0],_0x4477bc[_0x6cd5('0xa6')]);_0x2a9c05[_0x6cd5('0x15')]=this[_0x6cd5('0x15')][_0x4477bc[_0x6cd5('0x48')]];}}}}catch(_0x32a546){logger['error'](_0x6cd5('0xae'),_0x4477bc[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x32a546,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')]['addVariable']=function(_0x287d65,_0x4d3fe2,_0x34ab35){var _0x5aa97f=[_0x6cd5('0xaf'),_0x6cd5('0xb0'),_0x6cd5('0xb1'),_0x6cd5('0xb2'),_0x6cd5('0xb3'),_0x6cd5('0xb4'),_0x6cd5('0xb5'),_0x6cd5('0xb6'),_0x6cd5('0xb7'),_0x6cd5('0xb8'),_0x6cd5('0xb9'),_0x6cd5('0xba'),_0x6cd5('0xbb'),_0x6cd5('0xbc'),_0x6cd5('0xbd'),_0x6cd5('0xbe'),'membername',_0x6cd5('0xbf'),_0x6cd5('0xc0')];if(!_['isNil'](_0x4d3fe2)&&!_[_0x6cd5('0xc1')](_0x5aa97f,_0x4d3fe2)){if(_[_0x6cd5('0x55')](this[_0x6cd5('0x15')][_0x287d65])){this[_0x6cd5('0x15')][_0x287d65]={};}this['variables'][_0x287d65][_0x4d3fe2]=_0x34ab35;}};VoiceQueueReport['prototype'][_0x6cd5('0xc2')]=function(_0x381229,_0x49f51a,_0x43a7dd){try{var _0x6fb618={};if(this['queueReports'][_0x381229]){for(var _0x336f12=0x0;_0x336f12<this[_0x6cd5('0x3e')][_0x381229][_0x6cd5('0xc3')];_0x336f12+=0x1){_0x6fb618=this['queueReports'][_0x381229][_0x336f12];var _0x21b828=this[_0x6cd5('0x13')][_0x6fb618[_0x6cd5('0x4a')]];if(_0x21b828){_0x21b828[_0x6cd5('0xc4')]+=moment(_0x6fb618[_0x6cd5('0x85')])['diff'](_0x6fb618[_0x6cd5('0x70')],_0x6cd5('0xc5'))||0x0;if(_0x43a7dd&&_0x6fb618[_0x6cd5('0x4d')]==='ATTENDEDTRANSFER'){_0x6fb618[_0x6cd5('0x4d')]=_0x6cd5('0x8a');}if(_0x336f12===this['queueReports'][_0x381229][_0x6cd5('0xc3')]-0x1){_0x21b828[_0x6cd5('0xc6')]+=moment()[_0x6cd5('0xc7')](0x0)[_0x6cd5('0xc8')](_0x6fb618['queuecallerjoinAt'],'seconds');if(hasCallerLeftTheQueue(_0x6fb618)&&_0x6fb618[_0x6cd5('0x4d')]!==_0x6cd5('0xc9')){_0x21b828[_0x6cd5('0xca')]+=0x1;}if(_0x6fb618[_0x6cd5('0x36')]){_0x21b828[_0x6cd5('0xcb')]+=0x1;_0x21b828['sumBillable']+=moment()[_0x6cd5('0xc7')](0x0)[_0x6cd5('0xc8')](_0x6fb618[_0x6cd5('0x85')],'seconds');_0x6fb618[_0x6cd5('0x7b')]=moment()[_0x6cd5('0x4e')]('YYYY-MM-DD\x20HH:mm:ss');_0x6fb618[_0x6cd5('0x8f')]=![];_0x6fb618[_0x6cd5('0x90')]=null;}if(_0x6fb618[_0x6cd5('0x8f')]&&_0x6fb618[_0x6cd5('0x91')]!=!![]){_0x21b828['unmanaged']+=0x1;_0x6fb618[_0x6cd5('0xa9')]=_0x6cd5('0xcc');logger[_0x6cd5('0x45')](_0x6cd5('0xcd'),_0x381229,util[_0x6cd5('0x40')](_0x6fb618,{'showHidden':![],'depth':null}));ami[_0x6cd5('0x43')](_0x6cd5('0xce'),_0x6fb618);}if(_0x6fb618[_0x6cd5('0x7e')]){_0x21b828[_0x6cd5('0xcf')]+=0x1;_0x6fb618[_0x6cd5('0xa9')]=_0x6cd5('0xcf');logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x381229,util['inspect'](_0x6fb618,{'showHidden':![],'depth':null}));ami['emit'](_0x6cd5('0xd0'),_0x6fb618);}}else{_0x21b828[_0x6cd5('0xc6')]+=_0x21b828[_0x6cd5('0xc4')];}logger[_0x6cd5('0x75')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x381229,_0x6fb618['queue'],_0x6fb618[_0x6cd5('0x51')],_0x49f51a);this[_0x6cd5('0x11')][_0x381229]=_0x6fb618;Object[_0x6cd5('0x62')](this[_0x6cd5('0x13')][_0x6fb618[_0x6cd5('0x4a')]],_0x21b828);if(_0x6fb618[_0x6cd5('0x85')]){this['emitVoiceQueueChannelRemove'](_0x6fb618,_0x6cd5('0x26'));}}}logger[_0x6cd5('0x45')](_0x6cd5('0xd1'),_0x381229,util['inspect'](this[_0x6cd5('0x3e')][_0x381229],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x6fb618)&&_0x6fb618['queuecallerexitreason']!==_0x6cd5('0xc9')){ami['emit']('custom:voiceQueueReport',this[_0x6cd5('0x3e')][_0x381229]);if(this['queueReports'][_0x381229]){delete this['queueReports'][_0x381229];}if(this[_0x6cd5('0x11')][_0x381229]){delete this['channels'][_0x381229];}if(this[_0x6cd5('0x15')][_0x381229]){delete this[_0x6cd5('0x15')][_0x381229];}}}}catch(_0xf91b58){logger[_0x6cd5('0x3c')]('[%s][voiceQueueReport][handleHangup]',_0x381229,util[_0x6cd5('0x40')](_0xf91b58,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')]['syncHangup']=function(_0x50c211){try{if(this[_0x6cd5('0x69')](_0x50c211)){logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][hangup]',_0x50c211[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x50c211,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0x50c211[_0x6cd5('0x48')]]){return this[_0x6cd5('0xc2')](_0x50c211['uniqueid'],_0x50c211['cause-txt'],![]);}if(this[_0x6cd5('0x3e')][_0x50c211['linkedid']]){if(_0x50c211[_0x6cd5('0xd2')]==='21'){return;}return this['handleHangup'](_0x50c211[_0x6cd5('0x98')],_0x50c211[_0x6cd5('0xd3')],!![]);}var _0x1830a0=Object['keys'](this[_0x6cd5('0x3e')]);for(var _0x4e7409=0x0;_0x4e7409<_0x1830a0[_0x6cd5('0xc3')];_0x4e7409++){var _0xf1ff94=_['last'](this['queueReports'][_0x1830a0[_0x4e7409]]);if(_0xf1ff94&&_0xf1ff94['transferid']===_0x50c211[_0x6cd5('0x48')]){return this[_0x6cd5('0xc2')](_0xf1ff94['uniqueid'],_0x50c211[_0x6cd5('0xd3')],!![]);}}if(!this[_0x6cd5('0x3e')][_0x50c211[_0x6cd5('0x48')]]){logger[_0x6cd5('0x45')](_0x6cd5('0xd4'),_0x50c211['uniqueid']);if(this['channels'][_0x50c211[_0x6cd5('0x48')]]){delete this[_0x6cd5('0x11')][_0x50c211['uniqueid']];}if(this[_0x6cd5('0x15')][_0x50c211[_0x6cd5('0x48')]]){delete this[_0x6cd5('0x15')][_0x50c211[_0x6cd5('0x48')]];}}}}catch(_0x57cd71){logger[_0x6cd5('0x3c')](_0x6cd5('0xd5'),_0x50c211[_0x6cd5('0x48')],util['inspect'](_0x57cd71,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x2c')]=function(_0x258fe7){try{if(this[_0x6cd5('0x69')](_0x258fe7)){logger[_0x6cd5('0x45')](_0x6cd5('0xd6'),_0x258fe7[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x258fe7,{'showHidden':![],'depth':null}));var _0x559a0e;var _0xda42a2;var _0x1c7544;if(this[_0x6cd5('0x3e')][_0x258fe7['transfereeuniqueid']]){_0x559a0e=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xd7')]]);_0x559a0e[_0x6cd5('0x9d')]=_0x258fe7[_0x6cd5('0xd8')];_0x559a0e[_0x6cd5('0x9f')]=_0x258fe7[_0x6cd5('0xd9')];_0x559a0e[_0x6cd5('0x4d')]=_0x6cd5('0xc9');_0x559a0e[_0x6cd5('0x91')]=!![];_0x559a0e[_0x6cd5('0x9b')]='ATTENDED';if(this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xd9')]]){_0x1c7544=this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xd9')]];this['queueReports'][_0x258fe7[_0x6cd5('0xd9')]]=this[_0x6cd5('0x3e')][_0x258fe7['transfereeuniqueid']];this['queueReports'][_0x258fe7[_0x6cd5('0xd7')]]=_0x1c7544;_0xda42a2=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x258fe7['transfereeuniqueid']]);_0xda42a2[_0x6cd5('0xda')]=!![];}logger[_0x6cd5('0x75')](_0x6cd5('0xdb'),_0x258fe7[_0x6cd5('0x48')],_0x559a0e['queue'],_0x559a0e[_0x6cd5('0x51')],_0x559a0e[_0x6cd5('0x9d')],_0x559a0e[_0x6cd5('0x9f')]);}else if(this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xdc')]]){_0x559a0e=_['last'](this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xdc')]]);_0x559a0e[_0x6cd5('0x9d')]=_0x258fe7[_0x6cd5('0xdd')];_0x559a0e[_0x6cd5('0x9f')]=_0x258fe7['origtransfereruniqueid'];_0x559a0e[_0x6cd5('0x4d')]=_0x6cd5('0xc9');_0x559a0e[_0x6cd5('0x91')]=!![];_0x559a0e[_0x6cd5('0x9b')]=_0x6cd5('0xde');if(this['queueReports'][_0x258fe7[_0x6cd5('0xdf')]]){_0x1c7544=this[_0x6cd5('0x3e')][_0x258fe7['origtransfereruniqueid']];this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xdf')]]=this['queueReports'][_0x258fe7[_0x6cd5('0xdc')]];this[_0x6cd5('0x3e')][_0x258fe7['transfertargetuniqueid']]=_0x1c7544;_0xda42a2=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x258fe7['transfertargetuniqueid']]);_0xda42a2[_0x6cd5('0xda')]=!![];}logger[_0x6cd5('0x75')](_0x6cd5('0xdb'),_0x258fe7[_0x6cd5('0x48')],_0x559a0e['queue'],_0x559a0e[_0x6cd5('0x51')],_0x559a0e['transferexten'],_0x559a0e[_0x6cd5('0x9f')]);}else if(this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xdf')]]){_0x559a0e=_['last'](this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xdf')]]);_0x559a0e[_0x6cd5('0x9d')]=_0x258fe7[_0x6cd5('0xdd')];_0x559a0e['transferuniqueid']=_0x258fe7['origtransfereruniqueid'];_0x559a0e[_0x6cd5('0x4d')]=_0x6cd5('0xc9');_0x559a0e[_0x6cd5('0x91')]=!![];_0x559a0e[_0x6cd5('0x9b')]=_0x6cd5('0xde');_0x559a0e[_0x6cd5('0xda')]=!![];_0x559a0e[_0x6cd5('0xe0')]=_0x258fe7[_0x6cd5('0xd7')];}else if(this[_0x6cd5('0x3e')][_0x258fe7['secondtransfereruniqueid']]){_0x559a0e=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x258fe7[_0x6cd5('0xd9')]]);_0x559a0e['transferexten']=_0x258fe7[_0x6cd5('0xd8')];_0x559a0e[_0x6cd5('0x9f')]=_0x258fe7['secondtransfereruniqueid'];_0x559a0e[_0x6cd5('0x4d')]=_0x6cd5('0xc9');_0x559a0e[_0x6cd5('0x91')]=!![];_0x559a0e[_0x6cd5('0x9b')]=_0x6cd5('0xde');_0x559a0e['switch']=!![];_0x559a0e[_0x6cd5('0xe0')]=_0x258fe7[_0x6cd5('0xdc')];}}}catch(_0x52009a){logger[_0x6cd5('0x3c')]('[%s][voiceQueueReport][attendedtransfer]',_0x258fe7[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x52009a,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncBlindTransfer']=function(_0x511d85){try{if(this[_0x6cd5('0x69')](_0x511d85)){logger[_0x6cd5('0x45')](_0x6cd5('0xe1'),_0x511d85[_0x6cd5('0x48')],util['inspect'](_0x511d85,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x511d85['transfereeuniqueid']]){var _0x3723ad=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x511d85[_0x6cd5('0xd7')]]);_0x3723ad['queuecallerexitreason']=_0x6cd5('0xe2');_0x3723ad[_0x6cd5('0x91')]=!![];_0x3723ad[_0x6cd5('0x9b')]=_0x6cd5('0xe3');_0x3723ad[_0x6cd5('0x9d')]=_0x511d85[_0x6cd5('0xe4')];_0x3723ad[_0x6cd5('0x9f')]=_0x511d85['transfereeuniqueid'];logger[_0x6cd5('0x75')](_0x6cd5('0xe5'),_0x511d85['uniqueid'],_0x3723ad[_0x6cd5('0x4a')],_0x3723ad['type'],_0x3723ad[_0x6cd5('0x9d')],_0x3723ad[_0x6cd5('0x9f')]);this['syncHangup']({'event':_0x6cd5('0xe6'),'uniqueid':_0x511d85['transfereeuniqueid'],'context':_0x511d85[_0x6cd5('0xe7')],'channel':_0x511d85['transfererchannel']});}}}catch(_0x8cf87f){logger[_0x6cd5('0x3c')](_0x6cd5('0xe1'),_0x511d85['uniqueid'],util['inspect'](_0x8cf87f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0x2a')]=function(_0x22f060){try{if(this['isNotNull'](_0x22f060)){logger['debug'](_0x6cd5('0xe8'),_0x22f060['uniqueid'],util[_0x6cd5('0x40')](_0x22f060,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0x22f060[_0x6cd5('0x48')]]){var _0x57b38c=_[_0x6cd5('0x84')](this[_0x6cd5('0x3e')][_0x22f060['uniqueid']]);if(!_['isNil'](_0x57b38c[_0x6cd5('0x85')])){_0x57b38c['mohstarttime']=moment()[_0x6cd5('0x4e')]('YYYY-MM-DD\x20HH:mm:ss');logger['info']('[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s',_0x22f060[_0x6cd5('0x48')],_0x57b38c['mohstarttime']);}}}}catch(_0x598127){logger[_0x6cd5('0x3c')](_0x6cd5('0xe8'),_0x22f060[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x598127,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0xe9')]=function(_0x4c123c){try{if(this[_0x6cd5('0x69')](_0x4c123c)){logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][musiconholdstop]',_0x4c123c[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x4c123c,{'showHidden':![],'depth':null}));if(this[_0x6cd5('0x3e')][_0x4c123c['uniqueid']]){var _0x77be4a=_['last'](this['queueReports'][_0x4c123c[_0x6cd5('0x48')]]);if(!_[_0x6cd5('0xea')](_0x77be4a[_0x6cd5('0xeb')])){_0x77be4a[_0x6cd5('0xec')]+=moment()[_0x6cd5('0xc7')](0x0)[_0x6cd5('0xc8')](_0x77be4a['mohstarttime'],_0x6cd5('0xc5'));logger[_0x6cd5('0x75')](_0x6cd5('0xed'),_0x4c123c[_0x6cd5('0x48')],_0x77be4a[_0x6cd5('0xec')]);delete _0x77be4a[_0x6cd5('0xeb')];}}}}catch(_0xd61a26){logger[_0x6cd5('0x3c')](_0x6cd5('0xee'),_0x4c123c[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0xd61a26,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x6cd5('0xa')][_0x6cd5('0xef')]=function(_0x40f5c2){try{if(this[_0x6cd5('0x69')](_0x40f5c2)){logger[_0x6cd5('0x45')]('[%s][voiceQueueReport][newexten]\x20event:',_0x40f5c2[_0x6cd5('0x48')],util['inspect'](_0x40f5c2,{'showHidden':![],'depth':null}));if(_0x40f5c2[_0x6cd5('0xf0')][_0x6cd5('0x96')]()===_0x6cd5('0xf1')){_0x40f5c2[_0x6cd5('0xf2')]=_0x40f5c2[_0x6cd5('0xf3')]&&_0x40f5c2['appdata'][_0x6cd5('0x95')](_0x6cd5('0xf4'))?_0x40f5c2[_0x6cd5('0xf3')]:(_0x40f5c2['appdata']||_0x40f5c2[_0x6cd5('0xf2')])['toLowerCase']();if(_[_0x6cd5('0x95')](_0x40f5c2['applicationdata'][_0x6cd5('0x96')](),_0x6cd5('0xf5'))){logger[_0x6cd5('0x75')](_0x6cd5('0xf6'),_0x40f5c2['uniqueid'],_0x40f5c2[_0x6cd5('0xf0')],_0x40f5c2['applicationdata']);if(_[_0x6cd5('0x55')](this[_0x6cd5('0x11')][_0x40f5c2[_0x6cd5('0x48')]]))this['channels'][_0x40f5c2[_0x6cd5('0x48')]]={};var _0x170362=_0x40f5c2[_0x6cd5('0xf2')][_0x6cd5('0xf7')]('=');var _0x2279d0=_0x170362[0x0][_0x6cd5('0x96')]()[_0x6cd5('0xf8')](/cdr\((.*)\)/);if(_0x2279d0)this[_0x6cd5('0x11')][_0x40f5c2['uniqueid']][_0x2279d0[0x1]]=_0x170362[0x1];}}}}catch(_0x19a7f3){logger[_0x6cd5('0x3c')](_0x6cd5('0xf9'),_0x40f5c2[_0x6cd5('0x48')],util[_0x6cd5('0x40')](_0x19a7f3,{'showHidden':![],'depth':null}));}};module[_0x6cd5('0xfa')]=VoiceQueueReport;