Built motion from commit da617fac.|2.6.6
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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=function(_0x3862d9,_0x483475){_0x3862d9=_0x3862d9-0x0;var _0x46877c=_0x8fe6[_0x3862d9];return _0x46877c;};'use strict';var _=require(_0x68fe('0x0'));var moment=require(_0x68fe('0x1'));var util=require(_0x68fe('0x2'));var md5=require('md5');var Redis=require(_0x68fe('0x3'));var config=require('../../../config/environment');var logger=require(_0x68fe('0x4'))('ami');var ami=require('../ami');var QueueReport=require('../model/queueReport');config[_0x68fe('0x5')]=_[_0x68fe('0x6')](config[_0x68fe('0x5')],{'host':_0x68fe('0x7'),'port':0x18eb});var io=require(_0x68fe('0x8'))(new Redis(config[_0x68fe('0x5')]));var Sequence=function(){};Sequence[_0x68fe('0x9')][_0x68fe('0xa')]=function(_0x24ba99){this[_0x68fe('0xb')]=this[_0x68fe('0xb')]?this[_0x68fe('0xb')]['finally'](_0x24ba99):_0x24ba99();};function VoiceQueueReport(_0xccf386){this[_0x68fe('0xc')]=new Sequence();this['queueReports']={};this[_0x68fe('0xd')]=_0xccf386['agents'];this[_0x68fe('0xe')]=_0xccf386[_0x68fe('0xf')];this[_0x68fe('0x10')]=_0xccf386[_0x68fe('0x10')];this[_0x68fe('0x11')]=!![];this[_0x68fe('0x12')]=_0xccf386[_0x68fe('0x12')];this[_0x68fe('0x13')]={};ami['on'](_0x68fe('0x14'),this[_0x68fe('0x15')][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x17'),this['syncQueueSummaryComplete']['bind'](this));ami['on'](_0x68fe('0x18'),this['syncQueueCallerJoin']['bind'](this));ami['on'](_0x68fe('0x19'),this[_0x68fe('0x1a')]['bind'](this));ami['on'](_0x68fe('0x1b'),this[_0x68fe('0x1c')]['bind'](this));ami['on'](_0x68fe('0x1d'),this['syncAgentComplete']['bind'](this));ami['on'](_0x68fe('0x1e'),this[_0x68fe('0x1f')][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x20'),this[_0x68fe('0x21')][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x22'),this['syncHangup'][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x23'),this[_0x68fe('0x24')][_0x68fe('0x16')](this));ami['on']('musiconholdstart',this['syncMusicOnHoldStart'][_0x68fe('0x16')](this));ami['on']('musiconholdstop',this[_0x68fe('0x25')][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x26'),this[_0x68fe('0x27')][_0x68fe('0x16')](this));ami['on'](_0x68fe('0x28'),this['syncBlindTransfer'][_0x68fe('0x16')](this));this[_0x68fe('0x29')]();this[_0x68fe('0x2a')]();}function clearChannels(_0x177b99){if(!_[_0x68fe('0x2b')](_0x177b99)){for(var _0xea584f in _0x177b99){if(_0x177b99[_0x68fe('0x2c')](_0xea584f)){delete _0x177b99[_0xea584f];}}}}function clearCampaigns(_0x280398){if(!_[_0x68fe('0x2b')](_0x280398)){for(var _0x23778c in _0x280398){if(_0x280398[_0x68fe('0x2c')](_0x23778c)){_0x280398[_0x23778c]['originated']=0x0;}}}}function clearVoiceQueues(_0x13a841){if(!_[_0x68fe('0x2b')](_0x13a841)){for(var _0x3e2d13 in _0x13a841){if(_0x13a841['hasOwnProperty'](_0x3e2d13)){_0x13a841[_0x3e2d13][_0x68fe('0x2d')]=0x0;_0x13a841[_0x3e2d13][_0x68fe('0x2e')]=0x0;_0x13a841[_0x3e2d13][_0x68fe('0x2f')]=0x0;_0x13a841[_0x3e2d13][_0x68fe('0x30')]=0x0;_0x13a841[_0x3e2d13]['queueStatusComplete']=!![];}}}}function clearAgentBooked(_0xbf5196){if(!_[_0x68fe('0x2b')](_0xbf5196)){for(var _0x5c2ed7 in _0xbf5196){if(_0xbf5196[_0x68fe('0x2c')](_0x5c2ed7)){_0xbf5196[_0x5c2ed7][_0x68fe('0x31')]=!![];}}}}VoiceQueueReport['prototype'][_0x68fe('0x32')]=function(){var _0x5c310c=this;for(var _0xd86de7 in this['channels']){if(this[_0x68fe('0xe')][_0x68fe('0x2c')](_0xd86de7)&&!this[_0x68fe('0xe')][_0xd86de7]['switch']){this['sequence'][_0x68fe('0xa')](function(){if(!_[_0x68fe('0x33')](_0x5c310c['channels'][_0xd86de7])){return ami[_0x68fe('0x34')]({'action':'status','channel':_0x5c310c[_0x68fe('0xe')][_0xd86de7][_0x68fe('0x35')]})[_0x68fe('0x36')](function(_0x2504d1){if(_0x2504d1['message']==='No\x20such\x20channel'){setTimeout(function(){if(_0x5c310c[_0x68fe('0xe')][_0xd86de7]){delete _0x5c310c[_0x68fe('0xe')][_0xd86de7];logger['error'](_0x68fe('0x37'),_0xd86de7,util[_0x68fe('0x38')](_0x2504d1,{'showHidden':![],'depth':null}));}if(_0x5c310c[_0x68fe('0x39')][_0xd86de7]){delete _0x5c310c[_0x68fe('0x39')][_0xd86de7];logger[_0x68fe('0x3a')](_0x68fe('0x3b'),_0xd86de7,util['inspect'](_0x2504d1,{'showHidden':![],'depth':null}));}if(_0x5c310c[_0x68fe('0x13')][_0xd86de7]){delete _0x5c310c['variables'][_0xd86de7];logger['error'](_0x68fe('0x3c'),_0xd86de7,util['inspect'](_0x2504d1,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x68fe('0x9')]['syncFullyBooted']=function(){logger[_0x68fe('0x3a')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x68fe('0xe')]);this[_0x68fe('0x3d')](this[_0x68fe('0x39')]);clearAgentBooked(this[_0x68fe('0xd')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this[_0x68fe('0x12')]);};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x3d')]=function(_0x22684c){var _0x33cb55=this;if(!_[_0x68fe('0x2b')](_0x22684c)){for(var _0x3b415f in _0x22684c){if(_0x22684c['hasOwnProperty'](_0x3b415f)){_0x33cb55['emitVoiceQueueChannelRemove'](_0x22684c[_0x3b415f],'clearqueuereport');delete _0x22684c[_0x3b415f];}}}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x3e')]=function(_0x1c9d22,_0x127234,_0x414d14){io['to'](_0x1c9d22)[_0x68fe('0x3e')](_0x127234,_0x414d14);};VoiceQueueReport[_0x68fe('0x9')]['emitVoiceQueueChannelSave']=function(_0x181710,_0x20f510){logger[_0x68fe('0x3f')](_0x68fe('0x40')+_0x20f510+_0x68fe('0x41'),_0x181710[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x181710,{'showHidden':![],'depth':null}));this[_0x68fe('0x3e')](util[_0x68fe('0x43')](_0x68fe('0x44'),_0x181710[_0x68fe('0x45')]),_0x68fe('0x46'),_0x181710);io[_0x68fe('0x3e')](_0x68fe('0x47'),_0x181710);};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x48')]=function(_0x5f4549,_0x57b8c2){logger[_0x68fe('0x3f')]('[%s][voiceQueueReport]['+_0x57b8c2+_0x68fe('0x49'),_0x5f4549[_0x68fe('0x42')],util['inspect'](_0x5f4549,{'showHidden':![],'depth':null}));if(_0x5f4549[_0x68fe('0x4a')]===_0x68fe('0x4b'))return;this[_0x68fe('0x3e')](util[_0x68fe('0x43')](_0x68fe('0x44'),_0x5f4549[_0x68fe('0x45')]),_0x68fe('0x4c'),_0x5f4549);io[_0x68fe('0x3e')]('voice_queue_presence:remove',_0x5f4549);};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x4d')]=function(_0x1b6d93,_0x42ae89){if(_0x1b6d93['type']===_0x68fe('0x4e')){var _0x1c1bdd={'id':_0x1b6d93['id'],'name':_0x1b6d93['name'],'strategy':_0x1b6d93[_0x68fe('0x4f')],'answered':_0x1b6d93[_0x68fe('0x50')],'available':_0x1b6d93[_0x68fe('0x51')],'loggedIn':_0x1b6d93['loggedIn'],'pTalking':_0x1b6d93[_0x68fe('0x2f')],'sumBillable':_0x1b6d93['sumBillable'],'sumDuration':_0x1b6d93[_0x68fe('0x52')],'sumHoldTime':_0x1b6d93[_0x68fe('0x53')]||0x0,'talking':_0x1b6d93['talking'],'total':_0x1b6d93['total'],'type':_0x1b6d93[_0x68fe('0x54')],'unmanaged':_0x1b6d93[_0x68fe('0x55')],'abandoned':_0x1b6d93[_0x68fe('0x56')],'waiting':_0x1b6d93[_0x68fe('0x30')]};if(_0x1b6d93['Trunk']){_0x1c1bdd['Trunk']={'id':_0x1b6d93[_0x68fe('0x57')]['id'],'name':_0x1b6d93[_0x68fe('0x57')][_0x68fe('0x45')],'active':_0x1b6d93[_0x68fe('0x57')][_0x68fe('0x58')],'callerid':_0x1b6d93['Trunk']['callerid']};}if(_0x1b6d93['Interval']){_0x1c1bdd[_0x68fe('0x59')]={'id':_0x1b6d93[_0x68fe('0x59')]['id'],'name':_0x1b6d93[_0x68fe('0x59')][_0x68fe('0x45')]};}var _0x1777a5=md5(JSON[_0x68fe('0x5a')](_0x1c1bdd));if(_0x1b6d93[_0x68fe('0x5b')]!==_0x1777a5){_0x1b6d93[_0x68fe('0x5b')]=_0x1777a5;logger[_0x68fe('0x3f')]('[voiceQueueReport]['+_0x42ae89+']\x20sending\x20voice_queue:save\x20event:',util[_0x68fe('0x38')](_0x1c1bdd,{'showHidden':![],'depth':null}));this[_0x68fe('0x3e')](util[_0x68fe('0x43')]('voice:queue:%s',_0x1c1bdd[_0x68fe('0x45')]),_0x68fe('0x5c'),_0x1c1bdd);}}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x5d')]=function(_0x28c640){return _0x28c640!==null&&!_[_0x68fe('0x5e')](_0x28c640);};VoiceQueueReport['prototype']['loopQueueShow']=function(){var _0x34aeaf=this;setInterval(function(){_0x34aeaf['clearZombieChannels']();ami[_0x68fe('0x34')]({'action':'queues'})[_0x68fe('0x36')](function(_0x33482b){logger[_0x68fe('0x3a')]('[voiceQueueReport][queues]',util[_0x68fe('0x38')](_0x33482b,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype']['loopQueueSummary']=function(){var _0x5847fb=this;setInterval(function(){if(_0x5847fb[_0x68fe('0x11')]){return ami['Action']({'action':_0x68fe('0x14')})['then'](function(){_0x5847fb['flagQueueSummary']=![];})[_0x68fe('0x36')](function(_0xdc9ffc){logger[_0x68fe('0x3a')](_0x68fe('0x5f'),util[_0x68fe('0x38')](_0xdc9ffc,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype']['syncQueueSummary']=function(_0x4d3731){try{if(this['isNotNull'](_0x4d3731)&&this[_0x68fe('0x5d')](_0x4d3731[_0x68fe('0x60')])){logger[_0x68fe('0x3f')](_0x68fe('0x61'),util[_0x68fe('0x38')](_0x4d3731,{'showHidden':![],'depth':null}));if(this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]]){logger[_0x68fe('0x62')](_0x68fe('0x63'),_0x4d3731[_0x68fe('0x60')]);var _0x26d14d=_['countBy'](this[_0x68fe('0xe')],_0x68fe('0x60'))[_0x4d3731[_0x68fe('0x60')]]||0x0;var _0x58f90f=_0x26d14d-_0x4d3731['callers'];if(this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]]['waiting']!==_[_0x68fe('0x64')](_0x4d3731[_0x68fe('0x65')])||this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]]['loggedIn']!==_[_0x68fe('0x64')](_0x4d3731['loggedin'])||this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]]['available']!==_[_0x68fe('0x64')](_0x4d3731['available'])||this['voiceQueues'][_0x4d3731['queue']]['talking']!==_0x58f90f){this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]][_0x68fe('0x30')]=_['toNumber'](_0x4d3731[_0x68fe('0x65')]);this[_0x68fe('0x10')][_0x4d3731['queue']][_0x68fe('0x66')]=_['toNumber'](_0x4d3731['loggedin']);this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]][_0x68fe('0x51')]=_[_0x68fe('0x64')](_0x4d3731[_0x68fe('0x51')]);this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]][_0x68fe('0x2e')]=_0x58f90f>0x0?_0x58f90f:0x0;this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]][_0x68fe('0x2e')]=this[_0x68fe('0x10')][_0x4d3731['queue']][_0x68fe('0x2e')]>_[_0x68fe('0x64')](_0x4d3731[_0x68fe('0x67')])?_[_0x68fe('0x64')](_0x4d3731[_0x68fe('0x67')]):this[_0x68fe('0x10')][_0x4d3731[_0x68fe('0x60')]][_0x68fe('0x2e')];this[_0x68fe('0x4d')](this[_0x68fe('0x10')][_0x4d3731['queue']],_0x68fe('0x14'));}logger[_0x6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logger[_0x68fe('0x62')](_0x68fe('0x85'),_0x1e70ff[_0x68fe('0x45')],_0x1e70ff[_0x68fe('0x54')]);}}}catch(_0x2c3713){logger['error'](_0x68fe('0x84'),_0x2c4765[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x2c3713,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x86')]=function(_0xb47937){try{if(this['isNotNull'](_0xb47937)){logger[_0x68fe('0x3f')](_0x68fe('0x87'),_0xb47937['uniqueid'],util[_0x68fe('0x38')](_0xb47937,{'showHidden':![],'depth':null}));if(this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x42')]]){var _0x917669=_['last'](this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x42')]]);_0x917669[_0x68fe('0x19')]=![];_0x917669[_0x68fe('0x88')]=null;_0x917669[_0x68fe('0x89')]=!![];_0x917669[_0x68fe('0x7e')]=_0xb47937[_0x68fe('0x8a')];_0x917669[_0x68fe('0x7b')]=_0xb47937[_0x68fe('0x7b')];_0x917669[_0x68fe('0x79')]=!![];_0x917669[_0x68fe('0x8b')]=![];_0x917669[_0x68fe('0x8c')]=null;if(!_0x917669['transfer']){if(_0xb47937[_0x68fe('0x8d')]==_0x68fe('0x8e')){_0x917669['queuecallerexitreason']=_0x68fe('0x8f');logger[_0x68fe('0x62')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0x917669[_0x68fe('0x45')],_0x917669[_0x68fe('0x54')]);}else{if(_[_0x68fe('0x90')](_0xb47937[_0x68fe('0x35')][_0x68fe('0x91')](),_0x68fe('0x92'))){if(this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x93')]]){var _0x10e164=_[_0x68fe('0x78')](this['queueReports'][_0xb47937['linkedid']]);_0x10e164[_0x68fe('0x79')]=![];_0x10e164[_0x68fe('0x8b')]=!![];_0x10e164['queuecallerexitAt']=moment(_0x917669[_0x68fe('0x6d')])['add'](_0xb47937['holdtime'],_0x68fe('0x94'))[_0x68fe('0x43')](_0x68fe('0x6e'));_0x10e164['queuecallerexitreason']=_0x68fe('0x95');_0x10e164[_0x68fe('0x8e')]=!![];_0x10e164[_0x68fe('0x96')]='FORWARD';_0x10e164[_0x68fe('0x97')]=_0xb47937[_0x68fe('0x98')];_0x10e164['transferuniqueid']=_0xb47937[_0x68fe('0x42')];logger['info'](_0x68fe('0x99'),_0x10e164[_0x68fe('0x45')],_0x10e164[_0x68fe('0x54')]);var _0x1c7263=this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x93')]];this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x93')]]=this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x42')]];this[_0x68fe('0x39')][_0xb47937[_0x68fe('0x42')]]=_0x1c7263;}}else{_0x917669['queuecallerexitreason']=_0x68fe('0x9a')+_0xb47937[_0x68fe('0x8d')][_0x68fe('0x9b')]();logger[_0x68fe('0x62')](_0x68fe('0x9c'),_0x917669[_0x68fe('0x45')],_0x917669[_0x68fe('0x54')],_0x917669['queuecallerexitreason']);}}}this[_0x68fe('0xe')][_0xb47937[_0x68fe('0x42')]]=_0x917669;this['emitVoiceQueueChannelRemove'](_0x917669,_0x68fe('0x1d'));}}}catch(_0x1e9076){logger['error']('[%s][voiceQueueReport][agentcomplete]',_0xb47937['uniqueid'],util['inspect'](_0x1e9076,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x21')]=function(_0x2c0446){try{if(this[_0x68fe('0x5d')](_0x2c0446)){logger[_0x68fe('0x3f')](_0x68fe('0x9d'),_0x2c0446['uniqueid'],util[_0x68fe('0x38')](_0x2c0446,{'showHidden':![],'depth':null}));this[_0x68fe('0x9e')](_0x2c0446['uniqueid'],_[_0x68fe('0x74')](_0x2c0446['variable'])[0x0],_0x2c0446[_0x68fe('0x9f')]);if(this[_0x68fe('0x39')][_0x2c0446[_0x68fe('0x42')]]){var _0x3935fe=_['last'](this[_0x68fe('0x39')][_0x2c0446[_0x68fe('0x42')]]);if(_0x3935fe){if(this[_0x68fe('0x5d')](_0x2c0446[_0x68fe('0xa0')])&&this[_0x68fe('0x5d')](_0x2c0446[_0x68fe('0xa0')]['queuestatus'])){switch(_0x2c0446['value']){case _0x68fe('0xa1'):_0x3935fe['queuecallerexit']=![];_0x3935fe['queuecallerexitAt']=null;break;case _0x68fe('0xa2'):_0x3935fe['lastevent']='timeout';_0x3935fe[_0x68fe('0x8b')]=!![];_0x3935fe[_0x68fe('0x8c')]=moment()['format'](_0x68fe('0x6e'));_0x3935fe[_0x68fe('0x81')]=moment()[_0x68fe('0x43')](_0x68fe('0x6e'));logger[_0x68fe('0x3f')]('[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:',_0x2c0446['uniqueid'],util[_0x68fe('0x38')](_0x3935fe,{'showHidden':![],'depth':null}));ami[_0x68fe('0x3e')](_0x68fe('0xa3'),_0x3935fe);break;default:_0x3935fe[_0x68fe('0x8b')]=!![];_0x3935fe['queuecallerexitAt']=moment()[_0x68fe('0x43')](_0x68fe('0x6e'));_0x3935fe['queuecallerleaveAt']=moment()[_0x68fe('0x43')](_0x68fe('0x6e'));}_0x3935fe['queuecallerabandon']=![];_0x3935fe[_0x68fe('0x88')]=null;_0x3935fe[_0x68fe('0x4a')]=_0x2c0446[_0x68fe('0x9f')];this[_0x68fe('0xe')][_0x2c0446[_0x68fe('0x42')]]=_0x3935fe;this[_0x68fe('0x48')](_0x3935fe,_0x68fe('0x20'));}else if(this['isNotNull'](_0x2c0446[_0x68fe('0xa0')])&&this[_0x68fe('0x5d')](_0x2c0446['variable'][_0x68fe('0xa4')])){if(!_0x3935fe[_0x68fe('0x19')]){_0x3935fe['queuecallerexit']=!![];_0x3935fe[_0x68fe('0x8c')]=moment()[_0x68fe('0x43')](_0x68fe('0x6e'));_0x3935fe[_0x68fe('0x4a')]='EXITWITHKEY';_0x3935fe[_0x68fe('0x81')]=moment()[_0x68fe('0x43')]('YYYY-MM-DD\x20HH:mm:ss');this['channels'][_0x2c0446[_0x68fe('0x42')]]=_0x3935fe;}}logger[_0x68fe('0x62')](_0x68fe('0xa5'),_0x2c0446[_0x68fe('0x42')],_0x3935fe[_0x68fe('0x45')],_0x3935fe['type'],_['keys'](_0x2c0446[_0x68fe('0xa0')])[0x0],_0x2c0446['value']);_0x3935fe[_0x68fe('0x13')]=this['variables'][_0x2c0446[_0x68fe('0x42')]];}}}}catch(_0x38fa65){logger[_0x68fe('0x3a')](_0x68fe('0x9d'),_0x2c0446[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x38fa65,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x9e')]=function(_0x18c211,_0x115ab,_0x5a7a3f){var _0x3ac258=['rtpaudioqos',_0x68fe('0xa6'),_0x68fe('0xa7'),_0x68fe('0xa8'),_0x68fe('0xa9'),_0x68fe('0xaa'),'rtpaudioqosrtt','rtpaudioqosrttbridged',_0x68fe('0xab'),'sipuri','bridgepeer',_0x68fe('0xac'),_0x68fe('0xad'),'memberdynamic','memberinterface',_0x68fe('0xae'),_0x68fe('0x8a'),_0x68fe('0xaf'),'memberrealtime'];if(!_['isNil'](_0x115ab)&&!_[_0x68fe('0xb0')](_0x3ac258,_0x115ab)){if(_['isUndefined'](this[_0x68fe('0x13')][_0x18c211])){this['variables'][_0x18c211]={};}this['variables'][_0x18c211][_0x115ab]=_0x5a7a3f;}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0xb1')]=function(_0x2bde6d,_0x4a3ca2,_0x230400){var _0x83efea={};for(var _0x347e20=0x0;_0x347e20<this[_0x68fe('0x39')][_0x2bde6d][_0x68fe('0xb2')];_0x347e20+=0x1){_0x83efea=this[_0x68fe('0x39')][_0x2bde6d][_0x347e20];if(this['voiceQueues'][_0x83efea[_0x68fe('0x60')]]){if(_0x83efea['queuecallerexit']&&_0x83efea['transfer']!=!![]){this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]]['unmanaged']+=0x1;}if(_0x83efea[_0x68fe('0x19')]){this['voiceQueues'][_0x83efea[_0x68fe('0x60')]][_0x68fe('0x56')]+=0x1;}this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]][_0x68fe('0x53')]+=moment(_0x83efea['queuecallerleaveAt'])[_0x68fe('0xb3')](_0x83efea['queuecallerjoinAt'],_0x68fe('0x94'))||0x0;if(_0x347e20===this[_0x68fe('0x39')][_0x2bde6d][_0x68fe('0xb2')]-0x1){this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]][_0x68fe('0x52')]+=moment()[_0x68fe('0xb4')](0x0)['diff'](_0x83efea[_0x68fe('0x6d')],'seconds');this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]][_0x68fe('0xb5')]+=0x1;if(_0x83efea[_0x68fe('0x79')]){this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]]['answered']+=0x1;this['voiceQueues'][_0x83efea[_0x68fe('0x60')]][_0x68fe('0xb6')]+=moment()[_0x68fe('0xb4')](0x0)[_0x68fe('0xb3')](_0x83efea[_0x68fe('0x81')],'seconds');_0x83efea[_0x68fe('0x7a')]=moment()[_0x68fe('0x43')]('YYYY-MM-DD\x20HH:mm:ss');_0x83efea['queuecallerexit']=![];_0x83efea[_0x68fe('0x8c')]=null;}if(_0x83efea[_0x68fe('0x8b')]&&_0x83efea[_0x68fe('0x8e')]!=!![]){_0x83efea['lastevent']=_0x68fe('0x55');logger['debug'](_0x68fe('0xb7'),_0x2bde6d,util['inspect'](_0x83efea,{'showHidden':![],'depth':null}));ami['emit'](_0x68fe('0xb8'),_0x83efea);}if(_0x83efea[_0x68fe('0x19')]){_0x83efea[_0x68fe('0xb9')]=_0x68fe('0x56');logger[_0x68fe('0x3f')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x2bde6d,util[_0x68fe('0x38')](_0x83efea,{'showHidden':![],'depth':null}));ami[_0x68fe('0x3e')]('custom:queuecallerabandon',_0x83efea);}}else{this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]]['sumDuration']+=this[_0x68fe('0x10')][_0x83efea[_0x68fe('0x60')]]['sumHoldTime'];}logger[_0x68fe('0x62')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x2bde6d,_0x83efea[_0x68fe('0x45')],_0x83efea[_0x68fe('0x54')],_0x4a3ca2);if(_0x230400&&_0x83efea[_0x68fe('0x4a')]==='ATTENDEDTRANSFER'){_0x83efea[_0x68fe('0x4a')]=_0x68fe('0xba');}this[_0x68fe('0xe')][_0x2bde6d]=_0x83efea;this[_0x68fe('0x48')](_0x83efea,_0x68fe('0x22'));this[_0x68fe('0x4d')](this[_0x68fe('0x10')][_0x83efea['queue']],_0x68fe('0x22'));}}logger[_0x68fe('0x3f')](_0x68fe('0xbb'),_0x2bde6d,util['inspect'](this['queueReports'][_0x2bde6d],{'showHidden':![],'depth':null}));ami[_0x68fe('0x3e')](_0x68fe('0xbc'),this[_0x68fe('0x39')][_0x2bde6d]);if(_0x83efea[_0x68fe('0x4a')]==='ATTENDEDTRANSFER')return;delete this['queueReports'][_0x2bde6d];delete this[_0x68fe('0xe')][_0x2bde6d];if(this[_0x68fe('0x13')][_0x2bde6d]){delete this[_0x68fe('0x13')][_0x2bde6d];}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0xbd')]=function(_0x2f944a){try{if(this['isNotNull'](_0x2f944a)){logger[_0x68fe('0x3f')](_0x68fe('0xbe'),_0x2f944a['uniqueid'],util[_0x68fe('0x38')](_0x2f944a,{'showHidden':![],'depth':null}));if(this[_0x68fe('0x39')][_0x2f944a[_0x68fe('0x42')]]){return this[_0x68fe('0xb1')](_0x2f944a[_0x68fe('0x42')],_0x2f944a[_0x68fe('0xbf')]);}if(this[_0x68fe('0x39')][_0x2f944a[_0x68fe('0x93')]]){if(_0x2f944a[_0x68fe('0xc0')]==='21'){return;}return this['handleHangup'](_0x2f944a[_0x68fe('0x93')],_0x2f944a[_0x68fe('0xbf')],!![]);}var _0x4b44af=Object['keys'](this['queueReports']);for(var _0x39f798=0x0;_0x39f798<_0x4b44af[_0x68fe('0xb2')];_0x39f798++){var _0x45c2c3=_[_0x68fe('0x78')](this['queueReports'][_0x4b44af[_0x39f798]]);if(_0x45c2c3&&_0x45c2c3['transferid']===_0x2f944a[_0x68fe('0x42')]){return this[_0x68fe('0xb1')](_0x45c2c3['uniqueid'],_0x2f944a[_0x68fe('0xbf')],!![]);}}}}catch(_0x167de1){logger[_0x68fe('0x3a')](_0x68fe('0xbe'),_0x2f944a[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x167de1,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x27')]=function(_0x39e035){try{if(this['isNotNull'](_0x39e035)){logger[_0x68fe('0x3f')](_0x68fe('0xc1'),_0x39e035[_0x68fe('0x42')],util['inspect'](_0x39e035,{'showHidden':![],'depth':null}));var _0xeae706;var _0x2138da;var _0x58f26d;if(this[_0x68fe('0x39')][_0x39e035['transfereeuniqueid']]){_0xeae706=_['last'](this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc2')]]);_0xeae706[_0x68fe('0x97')]=_0x39e035[_0x68fe('0xc3')];_0xeae706[_0x68fe('0xc4')]=_0x39e035['secondtransfereruniqueid'];_0xeae706['queuecallerexitreason']=_0x68fe('0x4b');_0xeae706[_0x68fe('0x8e')]=!![];_0xeae706[_0x68fe('0x96')]=_0x68fe('0xc5');if(this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc6')]]){_0x58f26d=this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc6')]];this['queueReports'][_0x39e035['secondtransfereruniqueid']]=this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc2')]];this[_0x68fe('0x39')][_0x39e035['transfereeuniqueid']]=_0x58f26d;_0x2138da=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc2')]]);_0x2138da['switch']=!![];}logger[_0x68fe('0x62')](_0x68fe('0xc7'),_0x39e035[_0x68fe('0x42')],_0xeae706['name'],_0xeae706[_0x68fe('0x54')],_0xeae706[_0x68fe('0x97')],_0xeae706['transferuniqueid']);}else if(this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc8')]]){_0xeae706=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc8')]]);_0xeae706[_0x68fe('0x97')]=_0x39e035[_0x68fe('0xc9')];_0xeae706[_0x68fe('0xc4')]=_0x39e035[_0x68fe('0xca')];_0xeae706[_0x68fe('0x4a')]='ATTENDEDTRANSFER';_0xeae706[_0x68fe('0x8e')]=!![];_0xeae706[_0x68fe('0x96')]='ATTENDED';if(this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xca')]]){_0x58f26d=this['queueReports'][_0x39e035[_0x68fe('0xca')]];this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xca')]]=this['queueReports'][_0x39e035[_0x68fe('0xc8')]];this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc8')]]=_0x58f26d;_0x2138da=_[_0x68fe('0x78')](this['queueReports'][_0x39e035['transfertargetuniqueid']]);_0x2138da[_0x68fe('0xcb')]=!![];}logger[_0x68fe('0x62')](_0x68fe('0xc7'),_0x39e035[_0x68fe('0x42')],_0xeae706[_0x68fe('0x45')],_0xeae706[_0x68fe('0x54')],_0xeae706[_0x68fe('0x97')],_0xeae706[_0x68fe('0xc4')]);}else if(this[_0x68fe('0x39')][_0x39e035['origtransfereruniqueid']]){_0xeae706=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xca')]]);_0xeae706[_0x68fe('0x97')]=_0x39e035[_0x68fe('0xc9')];_0xeae706[_0x68fe('0xc4')]=_0x39e035[_0x68fe('0xca')];_0xeae706['queuecallerexitreason']='ATTENDEDTRANSFER';_0xeae706[_0x68fe('0x8e')]=!![];_0xeae706[_0x68fe('0x96')]=_0x68fe('0xc5');_0xeae706[_0x68fe('0xcb')]=!![];_0xeae706[_0x68fe('0xcc')]=_0x39e035[_0x68fe('0xc2')];}else if(this['queueReports'][_0x39e035[_0x68fe('0xc6')]]){_0xeae706=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0x39e035[_0x68fe('0xc6')]]);_0xeae706[_0x68fe('0x97')]=_0x39e035[_0x68fe('0xc3')];_0xeae706[_0x68fe('0xc4')]=_0x39e035['secondtransfereruniqueid'];_0xeae706[_0x68fe('0x4a')]=_0x68fe('0x4b');_0xeae706[_0x68fe('0x8e')]=!![];_0xeae706['transfertype']='ATTENDED';_0xeae706[_0x68fe('0xcb')]=!![];_0xeae706[_0x68fe('0xcc')]=_0x39e035[_0x68fe('0xc8')];}}}catch(_0xad6bf0){logger['error'](_0x68fe('0xc1'),_0x39e035['uniqueid'],util['inspect'](_0xad6bf0,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x68fe('0xcd')]=function(_0x1eda27){try{if(this[_0x68fe('0x5d')](_0x1eda27)){logger['debug'](_0x68fe('0xce'),_0x1eda27[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x1eda27,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x1eda27['transfereeuniqueid']]){var _0x1cc499=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0x1eda27[_0x68fe('0xc2')]]);_0x1cc499['queuecallerexitreason']=_0x68fe('0xcf');_0x1cc499[_0x68fe('0x8e')]=!![];_0x1cc499[_0x68fe('0x96')]=_0x68fe('0xd0');_0x1cc499[_0x68fe('0x97')]=_0x1eda27['extension'];_0x1cc499['transferuniqueid']=_0x1eda27['transfereeuniqueid'];logger[_0x68fe('0x62')](_0x68fe('0xd1'),_0x1eda27[_0x68fe('0x42')],_0x1cc499['name'],_0x1cc499[_0x68fe('0x54')],_0x1cc499['transferexten'],_0x1cc499[_0x68fe('0xc4')]);this[_0x68fe('0xbd')]({'event':'BlindTransfer','uniqueid':_0x1eda27[_0x68fe('0xc2')],'context':_0x1eda27['context'],'channel':_0x1eda27['transfererchannel']});}}}catch(_0x49fb7c){logger[_0x68fe('0x3a')](_0x68fe('0xce'),_0x1eda27[_0x68fe('0x42')],util[_0x68fe('0x38')](_0x49fb7c,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0xd2')]=function(_0xde877b){try{if(this['isNotNull'](_0xde877b)){logger[_0x68fe('0x3f')](_0x68fe('0xd3'),_0xde877b[_0x68fe('0x42')],util[_0x68fe('0x38')](_0xde877b,{'showHidden':![],'depth':null}));if(this[_0x68fe('0x39')][_0xde877b['uniqueid']]){var _0x364686=_[_0x68fe('0x78')](this[_0x68fe('0x39')][_0xde877b[_0x68fe('0x42')]]);if(!_['isNil'](_0x364686[_0x68fe('0x81')])){_0x364686[_0x68fe('0xd4')]=moment()[_0x68fe('0x43')](_0x68fe('0x6e'));logger[_0x68fe('0x62')](_0x68fe('0xd5'),_0xde877b['uniqueid'],_0x364686[_0x68fe('0xd4')]);}}}}catch(_0x3e0226){logger[_0x68fe('0x3a')](_0x68fe('0xd3'),_0xde877b[_0x68fe('0x42')],util['inspect'](_0x3e0226,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x68fe('0x9')][_0x68fe('0x25')]=function(_0x236946){try{if(this[_0x68fe('0x5d')](_0x236946)){logger[_0x68fe('0x3f')](_0x68fe('0xd6'),_0x236946[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