9e38bf57963e9a3a6f03663d26a08099ba48b11f
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x9c29=['Caller\x20-\x20%s','Company','upperFirst','forEach','includes','picklist','type','idField','variable','variableName','toString','Variable','name','toLowerCase','password','concat','securityToken','Connection','https://login.salesforce.com','clientId','clientSecret','login','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','remoteUri','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','Fields','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','lastevent','toUpperCase','calleridnum',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','bluebird','md5','util','ioredis','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','emit','assign','getString','Descriptions','endUserType','lead','ticketType','Case','contact','account','leadId','info','sobject','create','isNil','validateEmail','User','then','length','find','Email','Agent\x20%s\x20found.','resolve','identity','user_id','display_name','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','merge','$or','Contact','execute','Lead','account_contact_lead','additionalSearchAccount','Account','additionalSearchLead','first','Name','Phone','attributes','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format'];(function(_0x45e98e,_0x169b60){var _0x374dba=function(_0x597612){while(--_0x597612){_0x45e98e['push'](_0x45e98e['shift']());}};_0x374dba(++_0x169b60);}(_0x9c29,0x134));var _0x99c2=function(_0x310f6a,_0xa1af4f){_0x310f6a=_0x310f6a-0x0;var _0x169137=_0x9c29[_0x310f6a];return _0x169137;};'use strict';var _=require(_0x99c2('0x0'));var rp=require(_0x99c2('0x1'));var moment=require(_0x99c2('0x2'));var BPromise=require(_0x99c2('0x3'));var md5=require(_0x99c2('0x4'));var jsforce=require('jsforce');var util=require(_0x99c2('0x5'));var Redis=require(_0x99c2('0x6'));var intUtil=require('./util');var config=require(_0x99c2('0x7'));var logger=require(_0x99c2('0x8'))(_0x99c2('0x9'));config[_0x99c2('0xa')]=_[_0x99c2('0xb')](config['redis'],{'host':_0x99c2('0xc'),'port':0x18eb});var io=require(_0x99c2('0xd'))(new Redis(config[_0x99c2('0xa')]));function emit(_0x2422a6,_0x2477a4,_0x3e58bb){io['to'](_0x2422a6)[_0x99c2('0xe')](_0x2477a4,_0x3e58bb);}function getTicket(_0x4ade1a,_0x5ccb74,_0x580ecb,_0x3ea566,_0x64ffde,_0x5f301e,_0x15322c,_0xbe717c){var _0x1abbdf=Object[_0x99c2('0xf')]({},{'OwnerId':_0x5ccb74['id'],'Subject':intUtil[_0x99c2('0x10')](_0x3ea566['Subjects'],_0x64ffde,'\x20'),'Description':intUtil[_0x99c2('0x10')](_0x3ea566[_0x99c2('0x11')],_0x64ffde,'\x0a')},getCustomFields(_0x5f301e,_0x64ffde));if(_0x580ecb){if(_0x3ea566['ticketType']==='Task'){_0x1abbdf['ActivityDate']=moment['utc']();_0x1abbdf['IsReminderSet']=![];_0x1abbdf['IsRecurrence']=![];if(_0x580ecb[_0x99c2('0x12')]==='contact'||_0x580ecb[_0x99c2('0x12')]===_0x99c2('0x13')){_0x1abbdf['WhoId']=_0x580ecb['id'];}else if(_0x580ecb['endUserType']==='account'){_0x1abbdf['WhatId']=_0x580ecb['id'];}}else if(_0x3ea566[_0x99c2('0x14')]===_0x99c2('0x15')){if(_0x580ecb[_0x99c2('0x12')]===_0x99c2('0x16')){_0x1abbdf['ContactId']=_0x580ecb['id'];}else if(_0x580ecb[_0x99c2('0x12')]===_0x99c2('0x17')){_0x1abbdf['AccountId']=_0x580ecb['id'];}else if(_0x580ecb[_0x99c2('0x12')]==='lead'&&_0x3ea566[_0x99c2('0x18')]){_0x1abbdf[_0x3ea566[_0x99c2('0x18')]]=_0x580ecb['id'];}else{logger[_0x99c2('0x19')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x15322c[_0x99c2('0x1a')](_0x3ea566[_0x99c2('0x14')])[_0x99c2('0x1b')](_0x1abbdf);}function getUser(_0x52aca5,_0x107797,_0x597eb9){if(!_[_0x99c2('0x1c')](_0x107797)&&intUtil[_0x99c2('0x1d')](_0x107797)){var _0x32b589={'Email':_0x107797};var _0x15da41={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x597eb9[_0x99c2('0x1a')](_0x99c2('0x1e'))['find'](_0x32b589,_0x15da41)['execute']()[_0x99c2('0x1f')](function(_0x5c9332){if(_0x5c9332[_0x99c2('0x20')]){var _0x469520=_[_0x99c2('0x21')](_0x5c9332,function(_0x5e3772){return _0x5e3772[_0x99c2('0x22')]===_0x107797;});if(_0x469520){logger['info'](_0x99c2('0x23'),_0x107797);return BPromise[_0x99c2('0x24')]({'id':_0x469520['Id'],'name':_0x469520['Name']});}}else{logger['info']('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x107797);return _0x597eb9[_0x99c2('0x25')]()[_0x99c2('0x1f')](function(_0x5bee67){return BPromise[_0x99c2('0x24')]({'id':_0x5bee67[_0x99c2('0x26')],'name':_0x5bee67[_0x99c2('0x27')]});});}});}else{logger[_0x99c2('0x19')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x107797);return _0x597eb9[_0x99c2('0x25')]()[_0x99c2('0x1f')](function(_0x33f889){return BPromise[_0x99c2('0x24')]({'id':_0x33f889['user_id'],'name':_0x33f889[_0x99c2('0x27')]});});}}function getEndUser(_0x274696,_0x3dd365,_0x4dfdde,_0xc12fea,_0x569dd0){var _0x852f71={'$or':{'Phone':_0xc12fea}};var _0x19a25={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x99c2('0x24')]()[_0x99c2('0x1f')](function(){logger[_0x99c2('0x19')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0xc12fea,_0x3dd365[_0x99c2('0x28')]);switch(_0x3dd365[_0x99c2('0x28')]){case _0x99c2('0x29'):var _0x5616f3=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365['additionalSearchContact']){var _0x3dc743={};_0x3dc743[_0x3dd365[_0x99c2('0x2b')]]=_0xc12fea;_[_0x99c2('0x2c')](_0x5616f3[_0x99c2('0x2d')],_0x3dc743);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x2e'))[_0x99c2('0x21')](_0x5616f3,_0x19a25)[_0x99c2('0x2f')]()[_0x99c2('0x1f')](function(_0xd7b32c){if(_0xd7b32c&&_0xd7b32c[_0x99c2('0x20')]){return _0xd7b32c;}else{var _0x52d04b=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365['additionalSearchLead']){var _0x2efdb1={};_0x2efdb1[_0x3dd365['additionalSearchLead']]=_0xc12fea;_['merge'](_0x52d04b[_0x99c2('0x2d')],_0x2efdb1);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x30'))[_0x99c2('0x21')](_0x52d04b,_0x19a25);}});case _0x99c2('0x31'):var _0x8ae74a=_['cloneDeep'](_0x852f71);if(_0x3dd365['additionalSearchAccount']){var _0x3dc743={};_0x3dc743[_0x3dd365[_0x99c2('0x32')]]=_0xc12fea;_[_0x99c2('0x2c')](_0x8ae74a['$or'],_0x3dc743);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x33'))[_0x99c2('0x21')](_0x8ae74a,_0x19a25)[_0x99c2('0x2f')]()[_0x99c2('0x1f')](function(_0x634ca7){if(_0x634ca7&&_0x634ca7[_0x99c2('0x20')]){return _0x634ca7;}else{var _0x2acff6=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365['additionalSearchContact']){var _0xdd93b8={};_0xdd93b8[_0x3dd365['additionalSearchContact']]=_0xc12fea;_[_0x99c2('0x2c')](_0x2acff6[_0x99c2('0x2d')],_0xdd93b8);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x2e'))[_0x99c2('0x21')](_0x2acff6,_0x19a25)[_0x99c2('0x1f')](function(_0x4df9af){if(_0x4df9af&&_0x4df9af[_0x99c2('0x20')]){return _0x4df9af;}else{var _0x176300=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365[_0x99c2('0x34')]){var _0x1865e2={};_0x1865e2[_0x3dd365[_0x99c2('0x34')]]=_0xc12fea;_[_0x99c2('0x2c')](_0x176300[_0x99c2('0x2d')],_0x1865e2);}return _0x569dd0['sobject'](_0x99c2('0x30'))[_0x99c2('0x21')](_0x176300,_0x19a25);}});}});case _0x99c2('0x16'):var _0x5616f3=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365['additionalSearchContact']){var _0x3dc743={};_0x3dc743[_0x3dd365[_0x99c2('0x2b')]]=_0xc12fea;_[_0x99c2('0x2c')](_0x5616f3[_0x99c2('0x2d')],_0x3dc743);}return _0x569dd0[_0x99c2('0x1a')]('Contact')[_0x99c2('0x21')](_0x5616f3,_0x19a25)[_0x99c2('0x2f')]();case _0x99c2('0x13'):var _0x5d4f68=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365[_0x99c2('0x34')]){var _0x3dc743={};_0x3dc743[_0x3dd365[_0x99c2('0x34')]]=_0xc12fea;_[_0x99c2('0x2c')](_0x5d4f68['$or'],_0x3dc743);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x30'))[_0x99c2('0x21')](_0x5d4f68,_0x19a25);case _0x99c2('0x17'):var _0x8ae74a=_[_0x99c2('0x2a')](_0x852f71);if(_0x3dd365[_0x99c2('0x32')]){var _0x3dc743={};_0x3dc743[_0x3dd365[_0x99c2('0x32')]]=_0xc12fea;_['merge'](_0x8ae74a[_0x99c2('0x2d')],_0x3dc743);}return _0x569dd0[_0x99c2('0x1a')](_0x99c2('0x33'))[_0x99c2('0x21')](_0x8ae74a,_0x19a25);default:return null;}})[_0x99c2('0x1f')](function(_0x26036b){if(_0x26036b&&_0x26036b[_0x99c2('0x20')]){var _0x40e5e1=_[_0x99c2('0x35')](_0x26036b);if(_0x40e5e1){return BPromise[_0x99c2('0x24')]({'id':_0x40e5e1['Id'],'name':_0x40e5e1[_0x99c2('0x36')],'phone':_0x40e5e1[_0x99c2('0x37')],'endUserType':_0x40e5e1[_0x99c2('0x38')]['type']['toLowerCase']()});}}})[_0x99c2('0x1f')](function(_0x27038f){if(_0x27038f){logger['info'](_0x99c2('0x39'),_0x27038f[_0x99c2('0x12')],_0xc12fea);return BPromise[_0x99c2('0x24')](_0x27038f);}else{logger[_0x99c2('0x19')](_0x99c2('0x3a'),_0xc12fea);var _0x837c0f={'Phone':_0xc12fea};if(_0x3dd365[_0x99c2('0x3b')]){if(_0x3dd365[_0x99c2('0x3b')]===_0x99c2('0x16')){logger[_0x99c2('0x19')](_0x99c2('0x3c'),_0xc12fea,_0x3dd365[_0x99c2('0x3b')]);_0x837c0f[_0x99c2('0x3d')]=_0x4dfdde!==_0x99c2('0x3e')?_0x4dfdde:util[_0x99c2('0x3f')](_0x99c2('0x40'),_0xc12fea);}else if(_0x3dd365[_0x99c2('0x3b')]==='lead'){logger['info']('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0xc12fea,_0x3dd365['moduleCreate']);_0x837c0f[_0x99c2('0x3d')]=_0x4dfdde!==_0x99c2('0x3e')?_0x4dfdde:util[_0x99c2('0x3f')](_0x99c2('0x40'),_0xc12fea);_0x837c0f[_0x99c2('0x41')]='No\x20Company';}else if(_0x3dd365['moduleCreate']===_0x99c2('0x17')){logger[_0x99c2('0x19')](_0x99c2('0x3c'),_0xc12fea,_0x3dd365[_0x99c2('0x3b')]);_0x837c0f[_0x99c2('0x36')]=_0x4dfdde!==_0x99c2('0x3e')?_0x4dfdde:util[_0x99c2('0x3f')](_0x99c2('0x40'),_0xc12fea);}else{return null;}}return _0x569dd0['sobject'](_[_0x99c2('0x42')](_0x3dd365[_0x99c2('0x3b')]))[_0x99c2('0x1b')](_0x837c0f)['then'](function(_0x3f410a){return BPromise[_0x99c2('0x24')]({'id':_0x3f410a['id'],'endUserType':_0x3dd365[_0x99c2('0x3b')]});});}});}function getCustomFields(_0x175c78,_0x40981c){var _0x5a9439={};if(_0x175c78[_0x99c2('0x20')]>0x0){_[_0x99c2('0x43')](_0x175c78,function(_0x36380f){if(_[_0x99c2('0x44')](['string',_0x99c2('0x45')],_0x36380f[_0x99c2('0x46')])&&_0x36380f[_0x99c2('0x47')]){_0x5a9439[_0x36380f[_0x99c2('0x47')]]=_0x36380f['content']['toString']();}else if(_0x36380f[_0x99c2('0x46')]===_0x99c2('0x48')&&_0x36380f['variableName']&&_0x36380f[_0x99c2('0x47')]){_0x40981c[_0x36380f[_0x99c2('0x49')]]&&(_0x5a9439[_0x36380f[_0x99c2('0x47')]]=_0x40981c[_0x36380f[_0x99c2('0x49')]][_0x99c2('0x4a')]());}else if(_0x36380f['type']==='customVariable'&&_0x36380f['Variable']&&_0x36380f[_0x99c2('0x4b')][_0x99c2('0x4c')]&&_0x36380f[_0x99c2('0x47')]){_0x40981c[_0x36380f['Variable'][_0x99c2('0x4c')][_0x99c2('0x4d')]()]&&(_0x5a9439[_0x36380f[_0x99c2('0x47')]]=_0x40981c[_0x36380f[_0x99c2('0x4b')][_0x99c2('0x4c')][_0x99c2('0x4d')]()]['toString']());}});}return _0x5a9439;}function getConnection(_0x446de4){var _0x1cc2cd=_0x446de4[_0x99c2('0x4e')][_0x99c2('0x4f')](_0x446de4[_0x99c2('0x50')]);var _0x389e4a=new jsforce[(_0x99c2('0x51'))]({'oauth2':{'loginUrl':_0x446de4['remoteUri']||_0x99c2('0x52'),'clientId':_0x446de4[_0x99c2('0x53')],'clientSecret':_0x446de4[_0x99c2('0x54')]}});return _0x389e4a[_0x99c2('0x55')](_0x446de4[_0x99c2('0x56')],_0x1cc2cd)[_0x99c2('0x1f')](function(){logger['info'](_0x99c2('0x57'));return _0x389e4a;});}exports[_0x99c2('0x58')]=function(_0x3abe9f,_0x4eee9a,_0x371b5a,_0x28e606,_0x132188,_0x3c13c9){var _0x10ab48,_0x484d7f,_0x2cd4af,_0x2c8846;_0x3c13c9[_0x99c2('0x59')]=intUtil[_0x99c2('0x5a')](_0x3c13c9[_0x99c2('0x59')]);_0x3c13c9[_0x99c2('0x5b')]=intUtil['stripTrailingSlash'](_0x3c13c9['remoteUri']);if(_0x132188&&_0x132188[_0x99c2('0x5c')]){logger[_0x99c2('0x19')](_0x99c2('0x5d'),'Recording\x20is\x20enabled!');_0x4eee9a[_0x99c2('0x5e')]=util[_0x99c2('0x3f')](_0x99c2('0x5f'),_0x3c13c9[_0x99c2('0x59')],_0x4eee9a[_0x99c2('0x60')],md5(_0x4eee9a[_0x99c2('0x60')]));}else{_0x4eee9a['recordingURL']='';}return getConnection(_0x3c13c9)['then'](function(_0x41db46){_0x2c8846=_0x41db46;return getUser(_0x3c13c9,_0x28e606['email'],_0x2c8846);})[_0x99c2('0x1f')](function(_0x38fd34){_0x10ab48=_0x38fd34;return getEndUser(_0x3c13c9,_0x371b5a,_0x4eee9a[_0x99c2('0x61')],_0x4eee9a['calleridnum'],_0x2c8846);})[_0x99c2('0x1f')](function(_0x80738){_0x484d7f=_0x80738;return getTicket(_0x3c13c9,_0x10ab48,_0x484d7f,_0x371b5a,_0x4eee9a,_0x371b5a[_0x99c2('0x62')],_0x2c8846,'queue');})[_0x99c2('0x1f')](function(_0x415074){_0x2cd4af=_0x415074;logger['info']('[QUEUE]\x20Ticket\x20%s\x20created',_0x2cd4af['id']);logger[_0x99c2('0x19')]('[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x2cd4af['id'],_0x28e606[_0x99c2('0x4c')],_0x3c13c9['type']);switch(_0x3c13c9['type']){case _0x99c2('0x63'):emit(util[_0x99c2('0x3f')](_0x99c2('0x64'),_0x28e606['name']),_0x99c2('0x65'),{'recordId':_0x2cd4af['id']});break;case _0x99c2('0x66'):emit(util[_0x99c2('0x3f')]('user:%s',_0x28e606[_0x99c2('0x4c')]),_0x99c2('0x67'),{'uri':util[_0x99c2('0x3f')]('%s/%s/e',_0x2c8846[_0x99c2('0x68')],_0x2cd4af['id'])});break;default:logger[_0x99c2('0x69')](_0x99c2('0x6a'));}})[_0x99c2('0x6b')](function(_0x1794db){logger['error'](_0x99c2('0x5d'),_0x1794db);});};exports[_0x99c2('0x6c')]=function(_0x12b656,_0xcd45f4,_0x4d2ce2,_0x34c8dc,_0x164369,_0x5d2a6,_0x5ea8dd){var _0xc440a0,_0x331af1,_0x1014fb,_0x5b4cee;_0x5d2a6[_0x99c2('0x59')]=intUtil[_0x99c2('0x5a')](_0x5d2a6['serverUrl']);_0x5d2a6['remoteUri']=intUtil[_0x99c2('0x5a')](_0x5d2a6[_0x99c2('0x5b')]);if(_0x5ea8dd&&_0x5ea8dd[_0x99c2('0x6d')]&&_0x5ea8dd[_0x99c2('0x6d')]!==_0x99c2('0x6e')){logger['info'](_0x99c2('0x6f'),_0x99c2('0x70'));_0xcd45f4[_0x99c2('0x5e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5d2a6[_0x99c2('0x59')],_0xcd45f4[_0x99c2('0x60')],md5(_0xcd45f4[_0x99c2('0x60')]));}return getConnection(_0x5d2a6)['then'](function(_0x3fc48a){_0x5b4cee=_0x3fc48a;return getUser(_0x5d2a6,_0x34c8dc[_0x99c2('0x71')],_0x5b4cee);})[_0x99c2('0x1f')](function(_0x224b91){_0xc440a0=_0x224b91;return getEndUser(_0x5d2a6,_0x4d2ce2,_0xcd45f4[_0x99c2('0x72')],_0xcd45f4[_0x99c2('0x73')],_0x5b4cee);})[_0x99c2('0x1f')](function(_0x33f2e8){_0x331af1=_0x33f2e8;return getTicket(_0x5d2a6,_0xc440a0,_0x331af1,_0x4d2ce2,_0xcd45f4,_0x4d2ce2[_0x99c2('0x62')],_0x5b4cee,_0x99c2('0x6c'));})['then'](function(_0x3a5d8a){_0x1014fb=_0x3a5d8a;logger[_0x99c2('0x19')](_0x99c2('0x74'),_0x1014fb['id']);logger['info'](_0x99c2('0x75'),_0x1014fb['id'],_0x34c8dc['name'],_0x5d2a6['type']);switch(_0x5d2a6[_0x99c2('0x46')]){case _0x99c2('0x63'):emit(util[_0x99c2('0x3f')]('user:%s',_0x34c8dc[_0x99c2('0x4c')]),_0x99c2('0x65'),{'recordId':_0x1014fb['id']});break;case _0x99c2('0x66'):emit(util[_0x99c2('0x3f')](_0x99c2('0x64'),_0x34c8dc[_0x99c2('0x4c')]),_0x99c2('0x67'),{'uri':util[_0x99c2('0x3f')]('%s/%s/e',_0x5b4cee[_0x99c2('0x68')],_0x1014fb['id'])});break;default:logger['error'](_0x99c2('0x6f'),_0x99c2('0x76'));}})['catch'](function(_0x4cdcbc){logger[_0x99c2('0x69')](_0x99c2('0x6f'),_0x4cdcbc);});};exports[_0x99c2('0x77')]=function(_0x3c2af5,_0x2872d8,_0x10c992,_0x6047cc,_0x2c95c7,_0x42854f){var _0x147ae5,_0x4e1da0,_0x38032a,_0x5782f7;_0x42854f[_0x99c2('0x59')]=intUtil[_0x99c2('0x5a')](_0x42854f['serverUrl']);_0x42854f[_0x99c2('0x5b')]=intUtil['stripTrailingSlash'](_0x42854f[_0x99c2('0x5b')]);if(_0x2c95c7&&_0x2c95c7[_0x99c2('0x5c')]){logger[_0x99c2('0x19')]('['+_0x2872d8[_0x99c2('0x78')][_0x99c2('0x79')]()+']',_0x99c2('0x70'));_0x2872d8[_0x99c2('0x5e')]=util['format'](_0x99c2('0x5f'),_0x42854f[_0x99c2('0x59')],_0x2872d8[_0x99c2('0x60')],md5(_0x2872d8[_0x99c2('0x60')]));}else{_0x2872d8[_0x99c2('0x5e')]='';}return getConnection(_0x42854f)[_0x99c2('0x1f')](function(_0x3399c5){_0x5782f7=_0x3399c5;if(!_[_0x99c2('0x1c')](_0x6047cc)){return getUser(_0x42854f,_0x6047cc[_0x99c2('0x4c')],_0x5782f7);}else{return getUser(_0x42854f,null,_0x5782f7);}})['then'](function(_0x49e826){_0x147ae5=_0x49e826;return getEndUser(_0x42854f,_0x10c992,_0x2872d8[_0x99c2('0x61')],_0x2872d8[_0x99c2('0x7a')],_0x5782f7);})[_0x99c2('0x1f')](function(_0x3d05bd){_0x4e1da0=_0x3d05bd;return getTicket(_0x42854f,_0x147ae5,_0x4e1da0,_0x10c992,_0x2872d8,_0x10c992[_0x99c2('0x62')],_0x5782f7);})[_0x99c2('0x1f')](function(_0x3e3bfd){_0x38032a=_0x3e3bfd;logger['info']('['+_0x2872d8['lastevent'][_0x99c2('0x79')]()+']\x20Ticket\x20%s\x20created.',_0x38032a['id']);logger[_0x99c2('0x19')]('['+_0x2872d8[_0x99c2('0x78')][_0x99c2('0x79')]()+_0x99c2('0x7b'),_0x42854f[_0x99c2('0x46')]);})[_0x99c2('0x6b')](function(_0x3b4a89){logger[_0x99c2('0x69')]('['+_0x2872d8[_0x99c2('0x78')]['toUpperCase']()+']',_0x3b4a89);});};