457360e15016a9bdafcc64cae8360df8fcaba2dd
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x2985=[']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','md5','ioredis','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','sys_id','info','toUpperCase','catch','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','user','endUserId','error','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','type','nameField','customField','toLowerCase','toString','picklist','idField','content','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number','label','?sysparm_query=name%3D','Incident\x20-\x20','ticketNumber','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','all','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','sysparm_limit=1','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged'];(function(_0x3cbf4c,_0x3c5832){var _0x5e65b7=function(_0x2662ca){while(--_0x2662ca){_0x3cbf4c['push'](_0x3cbf4c['shift']());}};_0x5e65b7(++_0x3c5832);}(_0x2985,0x6a));var _0x5298=function(_0x1f17f7,_0x4e31c0){_0x1f17f7=_0x1f17f7-0x0;var _0x29772d=_0x2985[_0x1f17f7];return _0x29772d;};'use strict';var _=require('lodash');var Promise=require(_0x5298('0x0'));var rp=require(_0x5298('0x1'));var util=require('util');var md5=require(_0x5298('0x2'));var Redis=require(_0x5298('0x3'));var intUtil=require('./util');var config=require(_0x5298('0x4'));var logger=require('../../../../config/logger')('servicenow');config[_0x5298('0x5')]=_[_0x5298('0x6')](config[_0x5298('0x5')],{'host':_0x5298('0x7'),'port':0x18eb});var io=require(_0x5298('0x8'))(new Redis(config['redis']));function getAdminUser(_0x14205f,_0x97b90f,_0x4864ff,_0x2865bf,_0x43208a,_0x28e58e){return new Promise(function(_0x5017e5,_0x6929cc){var _0x42cdb7={'method':_0x5298('0x9'),'uri':_0x2865bf+_0x5298('0xa')+'&'+_0x43208a+'&'+_0x28e58e,'auth':_0x97b90f,'json':!![]};return rp(_0x42cdb7)[_0x5298('0xb')](function(_0x1c5fb6){if(_0x1c5fb6['result'][_0x5298('0xc')]>0x0){_0x4864ff[_0x5298('0xd')]=_0x1c5fb6[_0x5298('0xe')][0x0][_0x5298('0xf')];}logger[_0x5298('0x10')]('['+[_0x14205f[_0x5298('0x11')]()]+'],\x20getAdminUser\x20crm',_0x4864ff);_0x5017e5(_0x4864ff);})[_0x5298('0x12')](function(_0x3d8a3b){logger['error']('['+[_0x14205f[_0x5298('0x11')]()]+']',_0x3d8a3b[_0x5298('0x13')]);_0x6929cc(_0x3d8a3b['message']);});});}function getUser(_0x189e2d,_0x3bf8ff,_0xdff9f1,_0x1b4818,_0x3b6ae0){return function(_0x580150){logger['info']('['+[_0x189e2d['toUpperCase']()]+_0x5298('0x14'),_0x580150);return new Promise(function(_0x439149,_0x58419e){if(intUtil[_0x5298('0x15')](_0x580150[_0x5298('0x16')])){var _0x1aaea1={'method':_0x5298('0x9'),'uri':_0xdff9f1+_0x5298('0x17')+_0x580150[_0x5298('0x16')]+'&'+_0x1b4818+'&'+_0x3b6ae0,'auth':_0x3bf8ff,'json':!![]};logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x18'),_0x1aaea1);return rp(_0x1aaea1)[_0x5298('0xb')](function(_0x4cde30){logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x19'),_0x4cde30);if(_0x4cde30['result']['length']>0x0&&String(_0x4cde30[_0x5298('0xe')][0x0][_0x5298('0x1a')])===_0x5298('0x1b')){_0x580150['userId']=_0x4cde30[_0x5298('0xe')][0x0][_0x5298('0xf')];}else{_0x580150[_0x5298('0x1c')]=_0x580150['adminId'];_0x580150[_0x5298('0x16')]=_0x580150[_0x5298('0x1d')];}logger[_0x5298('0x10')]('['+[_0x189e2d[_0x5298('0x11')]()]+'],\x20getUser\x20crm',_0x580150);_0x439149(_0x580150);})[_0x5298('0x12')](function(_0x349aeb){logger['error']('['+[_0x189e2d[_0x5298('0x11')]()]+']',_0x349aeb['message']);_0x58419e(_0x349aeb['message']);});}else{logger['info']('['+[_0x189e2d[_0x5298('0x11')]()]+_0x5298('0x1e'));_0x580150['userId']=_0x580150[_0x5298('0xd')];_0x580150[_0x5298('0x16')]=_0x580150[_0x5298('0x1d')];_0x439149(_0x580150);}});};}function createEndUser(_0x1af7a6,_0x21ed69,_0x3e0568,_0x5af64d,_0x45de1f){logger[_0x5298('0x10')]('['+[_0x1af7a6[_0x5298('0x11')]()]+'],\x20createEndUser\x20input\x20crm',_0x3e0568);return new Promise(function(_0x432614,_0x33e0e4){var _0x24486d={'method':_0x5298('0x1f'),'uri':_0x5af64d+_0x5298('0x20')+_0x45de1f,'body':{'user_name':_0x3e0568[_0x5298('0x21')],'roles':_0x5298('0x22'),'first_name':_0x3e0568[_0x5298('0x21')],'active':_0x5298('0x1b'),'date_format':'System','phone':_0x3e0568[_0x5298('0x21')]},'auth':_0x21ed69,'json':!![]};return rp(_0x24486d)['then'](function(_0x15c551){logger[_0x5298('0x10')]('['+[_0x1af7a6[_0x5298('0x11')]()]+'],\x20EndUser\x20schema',_0x15c551[_0x5298('0xe')]);_0x3e0568[_0x5298('0x23')]=_0x15c551[_0x5298('0xe')][_0x5298('0xf')];_0x432614(_0x3e0568);})['catch'](function(_0x240280){logger[_0x5298('0x24')]('['+[_0x1af7a6[_0x5298('0x11')]()]+']',_0x240280['message']);_0x33e0e4(_0x240280[_0x5298('0x13')]);});});}function getEndUser(_0x42236f,_0x5271c2,_0x1d95fb,_0x35e38a,_0x4a5052){return function(_0x32a824){logger['info']('['+[_0x42236f[_0x5298('0x11')]()]+'],\x20getEndUser\x20input\x20crm',_0x32a824);return new Promise(function(_0x26be55,_0x131f1f){var _0x1b4f68={'method':_0x5298('0x9'),'uri':_0x1d95fb+_0x5298('0x25')+_0x32a824['endUserNumber']+'&'+_0x35e38a+'&'+_0x4a5052,'auth':_0x5271c2,'json':!![]};return rp(_0x1b4f68)[_0x5298('0xb')](function(_0x13b668){if(_0x13b668[_0x5298('0xe')][_0x5298('0xc')]>0x0){_0x32a824[_0x5298('0x23')]=_0x13b668[_0x5298('0xe')][0x0][_0x5298('0xf')];logger['info']('['+[_0x42236f[_0x5298('0x11')]()]+_0x5298('0x26'),_0x32a824);_0x26be55(_0x32a824);}else{return createEndUser(_0x42236f,_0x5271c2,_0x32a824,_0x1d95fb,_0x35e38a)[_0x5298('0xb')](function(_0x36dd59){logger[_0x5298('0x10')]('['+[_0x42236f[_0x5298('0x11')]()]+_0x5298('0x27'),_0x36dd59);_0x26be55(_0x36dd59);});}})[_0x5298('0x12')](function(_0x2c1f45){logger[_0x5298('0x24')]('['+[_0x42236f[_0x5298('0x11')]()]+']',_0x2c1f45[_0x5298('0x13')]);_0x131f1f(_0x2c1f45[_0x5298('0x13')]);});});};}function getCustomFields(_0x46b522,_0x579aa6){var _0x5a7dc5={};if(_0x46b522['length']>0x0){_[_0x5298('0x28')](_0x46b522,function(_0x53c7e5){if(_[_0x5298('0x29')]([_0x5298('0x2a'),'picklist'],_0x53c7e5[_0x5298('0x2b')])&&_0x53c7e5[_0x5298('0x2c')]&&!_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5[_0x5298('0x2c')][_0x5298('0x2e')]()]=_0x53c7e5['content'][_0x5298('0x2f')]();}else if(_['includes']([_0x5298('0x2a'),_0x5298('0x30')],_0x53c7e5[_0x5298('0x2b')])&&_0x53c7e5[_0x5298('0x31')]&&_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5['idField']['toLowerCase']()]=_0x53c7e5[_0x5298('0x32')]['toString']();}else if(_0x53c7e5[_0x5298('0x2b')]==='variable'&&_0x53c7e5[_0x5298('0x33')]&&_0x53c7e5[_0x5298('0x31')]&&_0x53c7e5[_0x5298('0x2d')]){_0x5a7dc5[_0x53c7e5[_0x5298('0x31')][_0x5298('0x2e')]()]=_0x579aa6[_0x53c7e5['variableName']][_0x5298('0x2f')]();}else if(_0x53c7e5[_0x5298('0x2b')]===_0x5298('0x34')&&_0x53c7e5[_0x5298('0x35')]&&_0x53c7e5['Variable'][_0x5298('0x36')]&&_0x53c7e5['idField']&&_0x53c7e5['customField']){_0x5a7dc5[_0x53c7e5[_0x5298('0x31')][_0x5298('0x2e')]()]=_0x579aa6[_0x53c7e5[_0x5298('0x35')][_0x5298('0x36')][_0x5298('0x2e')]()][_0x5298('0x2f')]();}});}return _0x5a7dc5;}function getTicket(_0x4155dc,_0x1ac12d,_0x1af697,_0x443fa4,_0x24c275,_0x509189){return function(_0x2c6a57){logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+_0x5298('0x37'),_0x2c6a57);return new Promise(function(_0x14458f,_0x57357e){var _0x722be0=_0x4155dc['toLowerCase']()===_0x5298('0x38')?_0x2c6a57['userId']:_0x2c6a57['endUserId'];var _0x5774e0={'method':_0x5298('0x1f'),'uri':_0x1af697+_0x5298('0x39')+'?'+_0x509189,'body':Object[_0x5298('0x3a')]({},{'active':_0x5298('0x1b'),'caller_id':_0x722be0,'assigned_to':_0x2c6a57[_0x5298('0x1c')],'short_description':intUtil[_0x5298('0x3b')](_0x443fa4[_0x5298('0x3c')],_0x24c275,'\x20'),'description':intUtil['getString'](_0x443fa4['Descriptions'],_0x24c275,'\x0a')},getCustomFields(_0x443fa4[_0x5298('0x3d')],_0x24c275)),'auth':_0x1ac12d,'json':!![]};return rp(_0x5774e0)['then'](function(_0x4b5106){logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+_0x5298('0x3e'),_0x4b5106[_0x5298('0xe')]);_0x2c6a57[_0x5298('0x3f')]=_0x4b5106[_0x5298('0xe')][_0x5298('0xf')];_0x2c6a57['ticketNumber']=_0x4b5106[_0x5298('0xe')][_0x5298('0x40')];logger[_0x5298('0x10')]('['+[_0x4155dc[_0x5298('0x11')]()]+']\x20getTicket\x20crm',_0x2c6a57);_0x14458f(_0x2c6a57);})[_0x5298('0x12')](function(_0x26cd21){logger[_0x5298('0x24')]('['+[_0x4155dc[_0x5298('0x11')]()]+']',_0x26cd21[_0x5298('0x13')]);_0x57357e(_0x26cd21[_0x5298('0x13')]);});});};}function createRemoteTag(_0x3a24e9,_0x99681,_0x1c3507,_0x13aa06){return new Promise(function(_0x1d1b74,_0x5aa665){var _0x5f32f6={'method':'POST','uri':_0x1c3507+_0x5298('0x41')+'?'+_0x13aa06,'body':{'short_description':_0x3a24e9,'global':!![],'active':!![],'name':_0x3a24e9},'auth':_0x99681,'json':!![]};return rp(_0x5f32f6)[_0x5298('0xb')](function(_0x1339ac){var _0x546f89=_0x1339ac[_0x5298('0xe')][_0x5298('0xf')];_0x1d1b74(_0x546f89);});});}function getRemoteTag(_0x199657,_0x4c9161,_0x63d48b,_0x46d486,_0x15d2ff){return new Promise(function(_0x1bd72e,_0x5d6b05){var _0x404122={'method':_0x5298('0x9'),'uri':_0x63d48b+_0x5298('0x41')+_0x5298('0x42')+_0x199657+'&'+_0x46d486,'auth':_0x4c9161,'json':!![]};return rp(_0x404122)['then'](function(_0xcf416a){if(_0xcf416a[_0x5298('0xe')]['length']>0x0){var _0x14efeb=_0xcf416a['result'][0x0][_0x5298('0xf')];_0x1bd72e(_0x14efeb);}else{return createRemoteTag(_0x199657,_0x4c9161,_0x63d48b,_0x46d486)['then'](function(_0xcb6afc){_0x1bd72e(_0xcb6afc);});}});});}function assignTagToIncident(_0x100a3d,_0x3db62d,_0x31d5ba,_0x457948,_0x2ef7ed){return new Promise(function(_0x3c1f40,_0x55bce1){var _0x123821={'method':'POST','uri':_0x31d5ba+'label_entry'+'?'+_0x2ef7ed,'body':{'label':_0x100a3d,'table':'incident','id_type':'Incident','table_key':_0x457948['ticketId'],'title':_0x5298('0x43')+_0x457948[_0x5298('0x44')],'id_display':_0x457948[_0x5298('0x44')]},'auth':_0x3db62d,'json':!![]};return rp(_0x123821)[_0x5298('0xb')](function(_0x2afc09){_0x3c1f40();})[_0x5298('0x12')](function(){_0x3c1f40();});});}function manageTags(_0x303026,_0x31ff6c,_0x18bc26,_0x4c28ba,_0x30282c,_0x8b1217,_0x5385f0){return new Promise(function(_0x4f2699,_0x546177){var _0x594b6e=[];_0x31ff6c[_0x5298('0x28')](function(_0x2eec44){_0x594b6e[_0x5298('0x45')](getRemoteTag(_0x2eec44,_0x18bc26,_0x4c28ba,_0x8b1217,_0x5385f0));});return Promise['all'](_0x594b6e)[_0x5298('0xb')](function(_0x28c146){if(_0x28c146[_0x5298('0xc')]){logger['info']('['+[_0x303026[_0x5298('0x11')]()]+_0x5298('0x46'),_0x28c146);var _0x57bfa3=[];_0x28c146[_0x5298('0x28')](function(_0x5554b2){_0x57bfa3[_0x5298('0x45')](assignTagToIncident(_0x5554b2,_0x18bc26,_0x4c28ba,_0x30282c,_0x8b1217));});return Promise[_0x5298('0x47')](_0x57bfa3)[_0x5298('0xb')](function(){_0x4f2699();})[_0x5298('0x12')](function(){_0x4f2699();});}else{_0x4f2699();}});});}function getTags(_0x468336,_0x1cffe1,_0x1c5666,_0x50f05d,_0x9db7e,_0x967397){return function(_0x409711){return new Promise(function(_0x125192,_0x42e8f7){var _0x40456e=[];var _0x29ccf7=_0x50f05d['Tags'];if(_0x29ccf7&&_0x29ccf7[_0x5298('0xc')]>0x0){_0x40456e=_['map'](_0x29ccf7,_0x5298('0x36'));}if(_0x40456e['length']>0x0){return manageTags(_0x468336,_0x40456e,_0x1cffe1,_0x1c5666,_0x409711,_0x9db7e,_0x967397)[_0x5298('0xb')](function(){_0x125192(_0x409711);});}else{_0x125192(_0x409711);}});};}function emit(_0x119b59,_0x4963db,_0x2fe398){var _0x1094d8=_0x5298('0x48')+_0x5298('0x49')+_0x5298('0x4a')+'%255EORDERBYDESCnumber';var _0x1704b9={'uri':_0x119b59+_0x5298('0x4b')+_0x2fe398+_0x1094d8};io['to'](util[_0x5298('0x4c')](_0x5298('0x4d'),_0x4963db))[_0x5298('0x4e')]('trigger:browser:url',_0x1704b9);}exports['cs']=function(_0x36de31,_0x500ddf,_0xa207ba,_0x544a95,_0x5a55ea,_0x4a9450,_0x516f88,_0xd51055){var _0x13b0dc={};var _0x45896d={'user':_0x4a9450[_0x5298('0x4f')],'pass':_0x4a9450['password']};var _0x181c31=_0x5298('0x50');var _0x52a294='sysparm_display_value=true';_0x4a9450[_0x5298('0x51')]=intUtil['stripTrailingSlash'](_0x4a9450['remoteUri']);_0x4a9450[_0x5298('0x52')]=intUtil[_0x5298('0x53')](_0x4a9450['serverUrl']);var _0x101d05=util[_0x5298('0x4c')](_0x5298('0x54'),_0x4a9450[_0x5298('0x51')]);_0x13b0dc[_0x5298('0x16')]=!_[_0x5298('0x55')](_0x544a95)?_0x544a95[_0x5298('0x56')]:null;_0x13b0dc['adminEmail']=_0x4a9450[_0x5298('0x56')];_0x13b0dc[_0x5298('0x21')]=_0xd51055['toLowerCase']()===_0x5298('0x38')?_0x500ddf[_0x5298('0x57')]:_0x500ddf[_0x5298('0x58')];_0x13b0dc[_0x5298('0x59')]=_0xd51055===_0x5298('0x5a')||_0xd51055==='unmanaged'?_0x5298('0x5a'):_0x5298('0x38');var _0x991624=util['format'](_0x5298('0x5b'),_0x4a9450[_0x5298('0x52')],_0x500ddf['uniqueid'],md5(_0x500ddf[_0x5298('0x5c')]));if(_0x5a55ea&&_0x5a55ea[_0x5298('0x5d')]){logger[_0x5298('0x10')](_0x5298('0x5e'),_0x5298('0x5f'));_0x500ddf[_0x5298('0x60')]=_0x991624;}else if(_0x516f88&&_0x516f88['recordingFormat']&&_0x516f88[_0x5298('0x61')]!=='none'){logger[_0x5298('0x10')](_0x5298('0x62'),_0x5298('0x5f'));_0x500ddf[_0x5298('0x60')]=_0x991624;}else{_0x500ddf[_0x5298('0x60')]='';}return getAdminUser(_0xd51055,_0x45896d,_0x13b0dc,_0x101d05,_0x52a294,_0x181c31)['then'](getUser(_0xd51055,_0x45896d,_0x101d05,_0x52a294,_0x181c31))['then'](getEndUser(_0xd51055,_0x45896d,_0x101d05,_0x52a294,_0x181c31))[_0x5298('0xb')](getTicket(_0xd51055,_0x45896d,_0x101d05,_0xa207ba,_0x500ddf,_0x52a294))[_0x5298('0xb')](function(_0x4ed703){logger[_0x5298('0x10')](util[_0x5298('0x4c')](_0x5298('0x63'),_0x4ed703[_0x5298('0x3f')]));logger[_0x5298('0x10')](util['format'](_0x5298('0x64'),_0xd51055));if(_0xd51055!==_0x5298('0x65')){logger[_0x5298('0x10')]('['+[_0xd51055['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x4a9450['remoteUri'],_0x544a95['name'],_0x4ed703[_0x5298('0x3f')]);}})[_0x5298('0x12')](function(_0x512de5){logger[_0x5298('0x24')]('['+[_0xd51055[_0x5298('0x11')]()]+_0x5298('0x66'),util[_0x5298('0x67')](_0x512de5,{'showHidden':!![],'depth':null}));});};