ae366157b0e30078a703ae3ea958595814312e7c
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc748=['../../../../config/logger','servicenow','redis','defaults','localhost','GET','result','length','adminId','info','toUpperCase','catch','error','message','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','then','active','true','userId','sys_id',']\x20using\x20admin\x20profile','adminEmail','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','string','picklist','type','nameField','customField','toString','idField','toLowerCase','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','label','?sysparm_query=name%3D','label_entry','incident','Incident','Incident\x20-\x20','ticketNumber','forEach','push','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment'];(function(_0x32e649,_0x228649){var _0x14d386=function(_0x3fb3ed){while(--_0x3fb3ed){_0x32e649['push'](_0x32e649['shift']());}};_0x14d386(++_0x228649);}(_0xc748,0xce));var _0x8c74=function(_0x3f94f9,_0x42774b){_0x3f94f9=_0x3f94f9-0x0;var _0x46f84f=_0xc748[_0x3f94f9];return _0x46f84f;};'use strict';var _=require(_0x8c74('0x0'));var Promise=require(_0x8c74('0x1'));var rp=require(_0x8c74('0x2'));var util=require(_0x8c74('0x3'));var md5=require(_0x8c74('0x4'));var Redis=require(_0x8c74('0x5'));var intUtil=require(_0x8c74('0x6'));var config=require(_0x8c74('0x7'));var logger=require(_0x8c74('0x8'))(_0x8c74('0x9'));config[_0x8c74('0xa')]=_[_0x8c74('0xb')](config['redis'],{'host':_0x8c74('0xc'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x8c74('0xa')]));function getAdminUser(_0x4a67ed,_0x2a84ac,_0x5be572,_0x1a839a,_0xaa809c,_0x167a38){return new Promise(function(_0x58d5b0,_0x174b43){var _0x17a312={'method':_0x8c74('0xd'),'uri':_0x1a839a+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0xaa809c+'&'+_0x167a38,'auth':_0x2a84ac,'json':!![]};return rp(_0x17a312)['then'](function(_0x353eb7){if(_0x353eb7[_0x8c74('0xe')][_0x8c74('0xf')]>0x0){_0x5be572[_0x8c74('0x10')]=_0x353eb7[_0x8c74('0xe')][0x0]['sys_id'];}logger[_0x8c74('0x11')]('['+[_0x4a67ed[_0x8c74('0x12')]()]+'],\x20getAdminUser\x20crm',_0x5be572);_0x58d5b0(_0x5be572);})[_0x8c74('0x13')](function(_0xcebf71){logger[_0x8c74('0x14')]('['+[_0x4a67ed['toUpperCase']()]+']',_0xcebf71['message']);_0x174b43(_0xcebf71[_0x8c74('0x15')]);});});}function getUser(_0x137ce9,_0x3ae247,_0x156fa6,_0x4238ff,_0x3ec261){return function(_0x2caa9f){logger['info']('['+[_0x137ce9[_0x8c74('0x12')]()]+'],\x20getUser\x20input\x20crm',_0x2caa9f);return new Promise(function(_0x5d3fea,_0x527c87){if(intUtil[_0x8c74('0x16')](_0x2caa9f[_0x8c74('0x17')])){var _0x2fa748={'method':_0x8c74('0xd'),'uri':_0x156fa6+_0x8c74('0x18')+_0x2caa9f[_0x8c74('0x17')]+'&'+_0x4238ff+'&'+_0x3ec261,'auth':_0x3ae247,'json':!![]};logger[_0x8c74('0x11')]('['+[_0x137ce9[_0x8c74('0x12')]()]+_0x8c74('0x19'),_0x2fa748);return rp(_0x2fa748)[_0x8c74('0x1a')](function(_0x35f333){logger[_0x8c74('0x11')]('['+[_0x137ce9[_0x8c74('0x12')]()]+'],\x20getUser\x20entity',_0x35f333);if(_0x35f333[_0x8c74('0xe')][_0x8c74('0xf')]>0x0&&String(_0x35f333['result'][0x0][_0x8c74('0x1b')])===_0x8c74('0x1c')){_0x2caa9f[_0x8c74('0x1d')]=_0x35f333['result'][0x0][_0x8c74('0x1e')];}else{_0x2caa9f[_0x8c74('0x1d')]=_0x2caa9f['adminId'];_0x2caa9f['userEmail']=_0x2caa9f['adminEmail'];}logger[_0x8c74('0x11')]('['+[_0x137ce9[_0x8c74('0x12')]()]+'],\x20getUser\x20crm',_0x2caa9f);_0x5d3fea(_0x2caa9f);})[_0x8c74('0x13')](function(_0x1407d0){logger['error']('['+[_0x137ce9['toUpperCase']()]+']',_0x1407d0[_0x8c74('0x15')]);_0x527c87(_0x1407d0[_0x8c74('0x15')]);});}else{logger[_0x8c74('0x11')]('['+[_0x137ce9[_0x8c74('0x12')]()]+_0x8c74('0x1f'));_0x2caa9f[_0x8c74('0x1d')]=_0x2caa9f[_0x8c74('0x10')];_0x2caa9f[_0x8c74('0x17')]=_0x2caa9f[_0x8c74('0x20')];_0x5d3fea(_0x2caa9f);}});};}function createEndUser(_0x3a70ae,_0x25731d,_0x309830,_0x411539,_0x3aad00){logger[_0x8c74('0x11')]('['+[_0x3a70ae[_0x8c74('0x12')]()]+_0x8c74('0x21'),_0x309830);return new Promise(function(_0x1818ab,_0x29dfd5){var _0x4aa692={'method':_0x8c74('0x22'),'uri':_0x411539+_0x8c74('0x23')+_0x3aad00,'body':{'user_name':_0x309830[_0x8c74('0x24')],'roles':_0x8c74('0x25'),'first_name':_0x309830[_0x8c74('0x24')],'active':_0x8c74('0x1c'),'date_format':'System','phone':_0x309830['endUserNumber']},'auth':_0x25731d,'json':!![]};return rp(_0x4aa692)[_0x8c74('0x1a')](function(_0x350e60){logger[_0x8c74('0x11')]('['+[_0x3a70ae['toUpperCase']()]+_0x8c74('0x26'),_0x350e60['result']);_0x309830[_0x8c74('0x27')]=_0x350e60[_0x8c74('0xe')][_0x8c74('0x1e')];_0x1818ab(_0x309830);})[_0x8c74('0x13')](function(_0x4a9e5b){logger['error']('['+[_0x3a70ae['toUpperCase']()]+']',_0x4a9e5b[_0x8c74('0x15')]);_0x29dfd5(_0x4a9e5b[_0x8c74('0x15')]);});});}function getEndUser(_0x2aa29a,_0x2a29a0,_0x529281,_0x2a724a,_0x35f8a3){return function(_0x383273){logger[_0x8c74('0x11')]('['+[_0x2aa29a[_0x8c74('0x12')]()]+_0x8c74('0x28'),_0x383273);return new Promise(function(_0xe3841f,_0x267147){var _0x34f895={'method':_0x8c74('0xd'),'uri':_0x529281+_0x8c74('0x29')+_0x383273[_0x8c74('0x24')]+'&'+_0x2a724a+'&'+_0x35f8a3,'auth':_0x2a29a0,'json':!![]};return rp(_0x34f895)['then'](function(_0x1a960e){if(_0x1a960e[_0x8c74('0xe')][_0x8c74('0xf')]>0x0){_0x383273['endUserId']=_0x1a960e[_0x8c74('0xe')][0x0][_0x8c74('0x1e')];logger[_0x8c74('0x11')]('['+[_0x2aa29a['toUpperCase']()]+_0x8c74('0x2a'),_0x383273);_0xe3841f(_0x383273);}else{return createEndUser(_0x2aa29a,_0x2a29a0,_0x383273,_0x529281,_0x2a724a)[_0x8c74('0x1a')](function(_0x22a5bc){logger[_0x8c74('0x11')]('['+[_0x2aa29a['toUpperCase']()]+_0x8c74('0x2b'),_0x22a5bc);_0xe3841f(_0x22a5bc);});}})['catch'](function(_0x3c3fdc){logger[_0x8c74('0x14')]('['+[_0x2aa29a[_0x8c74('0x12')]()]+']',_0x3c3fdc[_0x8c74('0x15')]);_0x267147(_0x3c3fdc[_0x8c74('0x15')]);});});};}function getCustomFields(_0x499126,_0x468730){var _0x41fe5a={};if(_0x499126[_0x8c74('0xf')]>0x0){_['forEach'](_0x499126,function(_0x49ffe2){if(_['includes']([_0x8c74('0x2c'),_0x8c74('0x2d')],_0x49ffe2[_0x8c74('0x2e')])&&_0x49ffe2[_0x8c74('0x2f')]&&!_0x49ffe2[_0x8c74('0x30')]){_0x41fe5a[_0x49ffe2[_0x8c74('0x2f')]['toLowerCase']()]=_0x49ffe2['content'][_0x8c74('0x31')]();}else if(_['includes']([_0x8c74('0x2c'),'picklist'],_0x49ffe2[_0x8c74('0x2e')])&&_0x49ffe2[_0x8c74('0x32')]&&_0x49ffe2[_0x8c74('0x30')]){_0x41fe5a[_0x49ffe2[_0x8c74('0x32')][_0x8c74('0x33')]()]=_0x49ffe2['content'][_0x8c74('0x31')]();}else if(_0x49ffe2[_0x8c74('0x2e')]===_0x8c74('0x34')&&_0x49ffe2[_0x8c74('0x35')]&&_0x49ffe2['idField']&&_0x49ffe2[_0x8c74('0x30')]){_0x41fe5a[_0x49ffe2[_0x8c74('0x32')][_0x8c74('0x33')]()]=_0x468730[_0x49ffe2[_0x8c74('0x35')]][_0x8c74('0x31')]();}else if(_0x49ffe2[_0x8c74('0x2e')]===_0x8c74('0x36')&&_0x49ffe2[_0x8c74('0x37')]&&_0x49ffe2[_0x8c74('0x37')][_0x8c74('0x38')]&&_0x49ffe2[_0x8c74('0x32')]&&_0x49ffe2[_0x8c74('0x30')]){_0x41fe5a[_0x49ffe2[_0x8c74('0x32')][_0x8c74('0x33')]()]=_0x468730[_0x49ffe2[_0x8c74('0x37')][_0x8c74('0x38')][_0x8c74('0x33')]()]['toString']();}});}return _0x41fe5a;}function getTicket(_0x5a4c84,_0x40268e,_0x2eff3e,_0x4f08df,_0x21c50a,_0x579b7b){return function(_0x269818){logger[_0x8c74('0x11')]('['+[_0x5a4c84['toUpperCase']()]+_0x8c74('0x39'),_0x269818);return new Promise(function(_0x1a352d,_0x52d305){var _0x5234bf=_0x5a4c84[_0x8c74('0x33')]()===_0x8c74('0x3a')?_0x269818[_0x8c74('0x1d')]:_0x269818[_0x8c74('0x27')];var _0xe03740={'method':'POST','uri':_0x2eff3e+'incident'+'?'+_0x579b7b,'body':Object[_0x8c74('0x3b')]({},{'active':_0x8c74('0x1c'),'caller_id':_0x5234bf,'assigned_to':_0x269818[_0x8c74('0x1d')],'short_description':intUtil[_0x8c74('0x3c')](_0x4f08df[_0x8c74('0x3d')],_0x21c50a,'\x20'),'description':intUtil[_0x8c74('0x3c')](_0x4f08df['Descriptions'],_0x21c50a,'\x0a')},getCustomFields(_0x4f08df[_0x8c74('0x3e')],_0x21c50a)),'auth':_0x40268e,'json':!![]};return rp(_0xe03740)['then'](function(_0x2f19ff){logger['info']('['+[_0x5a4c84[_0x8c74('0x12')]()]+_0x8c74('0x3f'),_0x2f19ff[_0x8c74('0xe')]);_0x269818[_0x8c74('0x40')]=_0x2f19ff[_0x8c74('0xe')][_0x8c74('0x1e')];_0x269818['ticketNumber']=_0x2f19ff[_0x8c74('0xe')]['number'];logger[_0x8c74('0x11')]('['+[_0x5a4c84[_0x8c74('0x12')]()]+']\x20getTicket\x20crm',_0x269818);_0x1a352d(_0x269818);})['catch'](function(_0x39fae2){logger[_0x8c74('0x14')]('['+[_0x5a4c84[_0x8c74('0x12')]()]+']',_0x39fae2[_0x8c74('0x15')]);_0x52d305(_0x39fae2[_0x8c74('0x15')]);});});};}function createRemoteTag(_0x9ec34,_0xa527e3,_0x336486,_0x4a9fe0){return new Promise(function(_0x10a2c1,_0x272de1){var _0x14ef3f={'method':_0x8c74('0x22'),'uri':_0x336486+_0x8c74('0x41')+'?'+_0x4a9fe0,'body':{'short_description':_0x9ec34,'global':!![],'active':!![],'name':_0x9ec34},'auth':_0xa527e3,'json':!![]};return rp(_0x14ef3f)['then'](function(_0x1ba74f){var _0xfe18d4=_0x1ba74f[_0x8c74('0xe')][_0x8c74('0x1e')];_0x10a2c1(_0xfe18d4);});});}function getRemoteTag(_0x2b3a83,_0x5a7883,_0x435b76,_0x236a16,_0x6ba0a0){return new Promise(function(_0x22bf1e,_0x233143){var _0x5065c6={'method':_0x8c74('0xd'),'uri':_0x435b76+'label'+_0x8c74('0x42')+_0x2b3a83+'&'+_0x236a16,'auth':_0x5a7883,'json':!![]};return rp(_0x5065c6)['then'](function(_0x48d345){if(_0x48d345[_0x8c74('0xe')]['length']>0x0){var _0x3b873a=_0x48d345['result'][0x0][_0x8c74('0x1e')];_0x22bf1e(_0x3b873a);}else{return createRemoteTag(_0x2b3a83,_0x5a7883,_0x435b76,_0x236a16)[_0x8c74('0x1a')](function(_0x97c682){_0x22bf1e(_0x97c682);});}});});}function assignTagToIncident(_0x355aa4,_0x15456e,_0x3e19b1,_0x5721cf,_0x43e4d8){return new Promise(function(_0x57d0b4,_0x25a3c5){var _0x344b72={'method':_0x8c74('0x22'),'uri':_0x3e19b1+_0x8c74('0x43')+'?'+_0x43e4d8,'body':{'label':_0x355aa4,'table':_0x8c74('0x44'),'id_type':_0x8c74('0x45'),'table_key':_0x5721cf[_0x8c74('0x40')],'title':_0x8c74('0x46')+_0x5721cf[_0x8c74('0x47')],'id_display':_0x5721cf[_0x8c74('0x47')]},'auth':_0x15456e,'json':!![]};return rp(_0x344b72)['then'](function(_0x388d7c){_0x57d0b4();})['catch'](function(){_0x57d0b4();});});}function manageTags(_0x4110a9,_0x7ac2e7,_0x319e4e,_0x644b83,_0x113952,_0xf52013,_0x157246){return new Promise(function(_0x52f8ce,_0x2faedd){var _0x16cc89=[];_0x7ac2e7[_0x8c74('0x48')](function(_0x2adfb0){_0x16cc89[_0x8c74('0x49')](getRemoteTag(_0x2adfb0,_0x319e4e,_0x644b83,_0xf52013,_0x157246));});return Promise[_0x8c74('0x4a')](_0x16cc89)['then'](function(_0x35beff){if(_0x35beff[_0x8c74('0xf')]){logger[_0x8c74('0x11')]('['+[_0x4110a9[_0x8c74('0x12')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x35beff);var _0x54bbb9=[];_0x35beff['forEach'](function(_0x35fac7){_0x54bbb9['push'](assignTagToIncident(_0x35fac7,_0x319e4e,_0x644b83,_0x113952,_0xf52013));});return Promise[_0x8c74('0x4a')](_0x54bbb9)[_0x8c74('0x1a')](function(){_0x52f8ce();})[_0x8c74('0x13')](function(){_0x52f8ce();});}else{_0x52f8ce();}});});}function getTags(_0x444405,_0x57b6dd,_0x1e7871,_0x16715f,_0x18bed7,_0x10fa21){return function(_0xa95a8d){return new Promise(function(_0x1673e0,_0x507273){var _0x4feb10=[];var _0x457355=_0x16715f[_0x8c74('0x4b')];if(_0x457355&&_0x457355[_0x8c74('0xf')]>0x0){_0x4feb10=_[_0x8c74('0x4c')](_0x457355,_0x8c74('0x38'));}if(_0x4feb10[_0x8c74('0xf')]>0x0){return manageTags(_0x444405,_0x4feb10,_0x57b6dd,_0x1e7871,_0xa95a8d,_0x18bed7,_0x10fa21)[_0x8c74('0x1a')](function(){_0x1673e0(_0xa95a8d);});}else{_0x1673e0(_0xa95a8d);}});};}function emit(_0x2bab09,_0x4e4258,_0xbb877d){var _0x206333=_0x8c74('0x4d')+_0x8c74('0x4e')+'%26sysparm_record_list%3Dactive%253Dtrue'+'%255EORDERBYDESCnumber';var _0x4643fa={'uri':_0x2bab09+_0x8c74('0x4f')+_0xbb877d+_0x206333};io['to'](util[_0x8c74('0x50')](_0x8c74('0x51'),_0x4e4258))[_0x8c74('0x52')]('trigger:browser:url',_0x4643fa);}exports['cs']=function(_0x1e95a8,_0x41d9ad,_0x168652,_0x19ef3,_0x369632,_0xd52395,_0xc47569,_0x213123){var _0x3087fa={};var _0x2df5b7={'user':_0xd52395[_0x8c74('0x53')],'pass':_0xd52395['password']};var _0x4a6e54=_0x8c74('0x54');var _0x36bc64=_0x8c74('0x55');_0xd52395['remoteUri']=intUtil['stripTrailingSlash'](_0xd52395[_0x8c74('0x56')]);_0xd52395[_0x8c74('0x57')]=intUtil[_0x8c74('0x58')](_0xd52395[_0x8c74('0x57')]);var _0x516045=util[_0x8c74('0x50')](_0x8c74('0x59'),_0xd52395[_0x8c74('0x56')]);_0x3087fa[_0x8c74('0x17')]=!_[_0x8c74('0x5a')](_0x19ef3)?_0x19ef3[_0x8c74('0x5b')]:null;_0x3087fa[_0x8c74('0x20')]=_0xd52395['email'];_0x3087fa[_0x8c74('0x24')]=_0x213123['toLowerCase']()==='outbound'?_0x41d9ad[_0x8c74('0x5c')]:_0x41d9ad[_0x8c74('0x5d')];_0x3087fa['callDirection']=_0x213123===_0x8c74('0x5e')||_0x213123===_0x8c74('0x5f')?'queue':_0x8c74('0x3a');var _0x5bbcd2=util[_0x8c74('0x50')](_0x8c74('0x60'),_0xd52395[_0x8c74('0x57')],_0x41d9ad[_0x8c74('0x61')],md5(_0x41d9ad[_0x8c74('0x61')]));if(_0x369632&&_0x369632['monitor_format']){logger[_0x8c74('0x11')](_0x8c74('0x62'),_0x8c74('0x63'));_0x41d9ad[_0x8c74('0x64')]=_0x5bbcd2;}else if(_0xc47569&&_0xc47569[_0x8c74('0x65')]&&_0xc47569['recordingFormat']!==_0x8c74('0x66')){logger[_0x8c74('0x11')]('[OUTBOUND]',_0x8c74('0x63'));_0x41d9ad[_0x8c74('0x64')]=_0x5bbcd2;}else{_0x41d9ad[_0x8c74('0x64')]='';}return getAdminUser(_0x213123,_0x2df5b7,_0x3087fa,_0x516045,_0x36bc64,_0x4a6e54)[_0x8c74('0x1a')](getUser(_0x213123,_0x2df5b7,_0x516045,_0x36bc64,_0x4a6e54))[_0x8c74('0x1a')](getEndUser(_0x213123,_0x2df5b7,_0x516045,_0x36bc64,_0x4a6e54))[_0x8c74('0x1a')](getTicket(_0x213123,_0x2df5b7,_0x516045,_0x168652,_0x41d9ad,_0x36bc64))['then'](function(_0x23498c){logger[_0x8c74('0x11')](util[_0x8c74('0x50')](_0x8c74('0x67'),_0x23498c[_0x8c74('0x40')]));logger[_0x8c74('0x11')](util[_0x8c74('0x50')](_0x8c74('0x68'),_0x213123));if(_0x213123!==_0x8c74('0x5f')){logger['info']('['+[_0x213123[_0x8c74('0x12')]()]+']',_0x8c74('0x69'));emit(_0xd52395[_0x8c74('0x56')],_0x19ef3['name'],_0x23498c[_0x8c74('0x40')]);}})[_0x8c74('0x13')](function(_0x21af06){logger[_0x8c74('0x14')]('['+[_0x213123[_0x8c74('0x12')]()]+_0x8c74('0x6a'),util['inspect'](_0x21af06,{'showHidden':!![],'depth':null}));});};