Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x8598=['lodash','bluebird','request-promise','md5','./util','../../../../config/logger','servicenow','redis','defaults','localhost','sys_user?sysparm_query=user_name%3Dadmin','then','adminId','result','info','],\x20getAdminUser\x20crm','error','toUpperCase','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','true','userId','sys_id','],\x20getUser\x20crm','catch',']\x20using\x20admin\x20profile','adminEmail','POST','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','type','customField','nameField','content','toString','string','picklist','idField','toLowerCase','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','getString','Subjects','Descriptions',']\x20POST\x20incident\x20entity\x20schema','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident','ticketId','Incident\x20-\x20','push','all','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','format','user:%s','emit','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','serverUrl','stripTrailingSlash','%s/api/now/table/','email','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration'];(function(_0x3a8c76,_0x5a2dcf){var _0x1974c0=function(_0x5a96af){while(--_0x5a96af){_0x3a8c76['push'](_0x3a8c76['shift']());}};_0x1974c0(++_0x5a2dcf);}(_0x8598,0x13e));var _0x8859=function(_0x2d05cf,_0x58750d){_0x2d05cf=_0x2d05cf-0x0;var _0x36421a=_0x8598[_0x2d05cf];return _0x36421a;};'use strict';var _=require(_0x8859('0x0'));var Promise=require(_0x8859('0x1'));var rp=require(_0x8859('0x2'));var util=require('util');var md5=require(_0x8859('0x3'));var Redis=require('ioredis');var intUtil=require(_0x8859('0x4'));var config=require('../../../../config/environment');var logger=require(_0x8859('0x5'))(_0x8859('0x6'));config[_0x8859('0x7')]=_[_0x8859('0x8')](config[_0x8859('0x7')],{'host':_0x8859('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x8859('0x7')]));function getAdminUser(_0x41cd0c,_0x1280b,_0x3f5b39,_0x10ef76,_0x3830bc,_0x2d19c2){return new Promise(function(_0x3b172c,_0x1249e7){var _0x3aa472={'method':'GET','uri':_0x10ef76+_0x8859('0xa')+'&'+_0x3830bc+'&'+_0x2d19c2,'auth':_0x1280b,'json':!![]};return rp(_0x3aa472)[_0x8859('0xb')](function(_0x1adcc8){if(_0x1adcc8['result']['length']>0x0){_0x3f5b39[_0x8859('0xc')]=_0x1adcc8[_0x8859('0xd')][0x0]['sys_id'];}logger[_0x8859('0xe')]('['+[_0x41cd0c['toUpperCase']()]+_0x8859('0xf'),_0x3f5b39);_0x3b172c(_0x3f5b39);})['catch'](function(_0x1a93fb){logger[_0x8859('0x10')]('['+[_0x41cd0c[_0x8859('0x11')]()]+']',_0x1a93fb[_0x8859('0x12')]);_0x1249e7(_0x1a93fb[_0x8859('0x12')]);});});}function getUser(_0x228460,_0x20619e,_0x3e79d5,_0x52f974,_0x4ef936){return function(_0x12b94f){logger[_0x8859('0xe')]('['+[_0x228460[_0x8859('0x11')]()]+_0x8859('0x13'),_0x12b94f);return new Promise(function(_0x5d9ad1,_0x5dba3e){if(intUtil[_0x8859('0x14')](_0x12b94f[_0x8859('0x15')])){var _0x1cd15e={'method':_0x8859('0x16'),'uri':_0x3e79d5+_0x8859('0x17')+_0x12b94f[_0x8859('0x15')]+'&'+_0x52f974+'&'+_0x4ef936,'auth':_0x20619e,'json':!![]};logger[_0x8859('0xe')]('['+[_0x228460[_0x8859('0x11')]()]+_0x8859('0x18'),_0x1cd15e);return rp(_0x1cd15e)[_0x8859('0xb')](function(_0x1644ba){logger['info']('['+[_0x228460[_0x8859('0x11')]()]+_0x8859('0x19'),_0x1644ba);if(_0x1644ba['result'][_0x8859('0x1a')]>0x0&&String(_0x1644ba[_0x8859('0xd')][0x0][_0x8859('0x1b')])===_0x8859('0x1c')){_0x12b94f[_0x8859('0x1d')]=_0x1644ba[_0x8859('0xd')][0x0][_0x8859('0x1e')];}else{_0x12b94f[_0x8859('0x1d')]=_0x12b94f[_0x8859('0xc')];_0x12b94f[_0x8859('0x15')]=_0x12b94f['adminEmail'];}logger[_0x8859('0xe')]('['+[_0x228460['toUpperCase']()]+_0x8859('0x1f'),_0x12b94f);_0x5d9ad1(_0x12b94f);})[_0x8859('0x20')](function(_0x56e62d){logger[_0x8859('0x10')]('['+[_0x228460[_0x8859('0x11')]()]+']',_0x56e62d['message']);_0x5dba3e(_0x56e62d[_0x8859('0x12')]);});}else{logger[_0x8859('0xe')]('['+[_0x228460[_0x8859('0x11')]()]+_0x8859('0x21'));_0x12b94f[_0x8859('0x1d')]=_0x12b94f[_0x8859('0xc')];_0x12b94f['userEmail']=_0x12b94f[_0x8859('0x22')];_0x5d9ad1(_0x12b94f);}});};}function createEndUser(_0x40f5bb,_0x57576a,_0x2fe2d0,_0x4c83f6,_0xff7b40){logger[_0x8859('0xe')]('['+[_0x40f5bb[_0x8859('0x11')]()]+'],\x20createEndUser\x20input\x20crm',_0x2fe2d0);return new Promise(function(_0x29193c,_0x480b6c){var _0x5d78e1={'method':_0x8859('0x23'),'uri':_0x4c83f6+_0x8859('0x24')+_0xff7b40,'body':{'user_name':_0x2fe2d0[_0x8859('0x25')],'roles':_0x8859('0x26'),'first_name':_0x2fe2d0[_0x8859('0x25')],'active':'true','date_format':'System','phone':_0x2fe2d0[_0x8859('0x25')]},'auth':_0x57576a,'json':!![]};return rp(_0x5d78e1)[_0x8859('0xb')](function(_0x3edd19){logger[_0x8859('0xe')]('['+[_0x40f5bb['toUpperCase']()]+_0x8859('0x27'),_0x3edd19['result']);_0x2fe2d0['endUserId']=_0x3edd19[_0x8859('0xd')][_0x8859('0x1e')];_0x29193c(_0x2fe2d0);})[_0x8859('0x20')](function(_0x3e9a80){logger['error']('['+[_0x40f5bb['toUpperCase']()]+']',_0x3e9a80[_0x8859('0x12')]);_0x480b6c(_0x3e9a80[_0x8859('0x12')]);});});}function getEndUser(_0x478a36,_0xedebe5,_0x529052,_0x4243ec,_0x3a9bb7){return function(_0x3e5626){logger[_0x8859('0xe')]('['+[_0x478a36['toUpperCase']()]+_0x8859('0x28'),_0x3e5626);return new Promise(function(_0x33ed65,_0x308f5b){var _0x28ca70={'method':_0x8859('0x16'),'uri':_0x529052+_0x8859('0x29')+_0x3e5626['endUserNumber']+'&'+_0x4243ec+'&'+_0x3a9bb7,'auth':_0xedebe5,'json':!![]};return rp(_0x28ca70)[_0x8859('0xb')](function(_0x2342ef){if(_0x2342ef[_0x8859('0xd')][_0x8859('0x1a')]>0x0){_0x3e5626[_0x8859('0x2a')]=_0x2342ef[_0x8859('0xd')][0x0]['sys_id'];logger['info']('['+[_0x478a36[_0x8859('0x11')]()]+_0x8859('0x2b'),_0x3e5626);_0x33ed65(_0x3e5626);}else{return createEndUser(_0x478a36,_0xedebe5,_0x3e5626,_0x529052,_0x4243ec)[_0x8859('0xb')](function(_0x567ec4){logger[_0x8859('0xe')]('['+[_0x478a36[_0x8859('0x11')]()]+_0x8859('0x2c'),_0x567ec4);_0x33ed65(_0x567ec4);});}})[_0x8859('0x20')](function(_0xa91871){logger[_0x8859('0x10')]('['+[_0x478a36['toUpperCase']()]+']',_0xa91871[_0x8859('0x12')]);_0x308f5b(_0xa91871[_0x8859('0x12')]);});});};}function getCustomFields(_0x1f8b4e,_0x50e753){var _0x45eae1={};if(_0x1f8b4e[_0x8859('0x1a')]>0x0){_[_0x8859('0x2d')](_0x1f8b4e,function(_0x4a36f4){if(_[_0x8859('0x2e')](['string','picklist'],_0x4a36f4[_0x8859('0x2f')])&&_0x4a36f4['nameField']&&!_0x4a36f4[_0x8859('0x30')]){_0x45eae1[_0x4a36f4[_0x8859('0x31')]['toLowerCase']()]=_0x4a36f4[_0x8859('0x32')][_0x8859('0x33')]();}else if(_[_0x8859('0x2e')]([_0x8859('0x34'),_0x8859('0x35')],_0x4a36f4[_0x8859('0x2f')])&&_0x4a36f4[_0x8859('0x36')]&&_0x4a36f4['customField']){_0x45eae1[_0x4a36f4[_0x8859('0x36')][_0x8859('0x37')]()]=_0x4a36f4[_0x8859('0x32')][_0x8859('0x33')]();}else if(_0x4a36f4['type']===_0x8859('0x38')&&_0x4a36f4[_0x8859('0x39')]&&_0x4a36f4[_0x8859('0x36')]&&_0x4a36f4[_0x8859('0x30')]){_0x45eae1[_0x4a36f4[_0x8859('0x36')][_0x8859('0x37')]()]=_0x50e753[_0x4a36f4[_0x8859('0x39')]][_0x8859('0x33')]();}else if(_0x4a36f4['type']===_0x8859('0x3a')&&_0x4a36f4[_0x8859('0x3b')]&&_0x4a36f4['Variable'][_0x8859('0x3c')]&&_0x4a36f4['idField']&&_0x4a36f4[_0x8859('0x30')]){_0x45eae1[_0x4a36f4[_0x8859('0x36')]['toLowerCase']()]=_0x50e753[_0x4a36f4[_0x8859('0x3b')][_0x8859('0x3c')][_0x8859('0x37')]()][_0x8859('0x33')]();}});}return _0x45eae1;}function getTicket(_0x2474cb,_0x50136b,_0x2464ac,_0x323aa5,_0x66793b,_0x455b3b){return function(_0x599440){logger[_0x8859('0xe')]('['+[_0x2474cb[_0x8859('0x11')]()]+_0x8859('0x3d'),_0x599440);return new Promise(function(_0x416e41,_0x4773a3){var _0x5f1fdc=_0x2474cb[_0x8859('0x37')]()===_0x8859('0x3e')?_0x599440[_0x8859('0x1d')]:_0x599440[_0x8859('0x2a')];var _0x1e5108={'method':_0x8859('0x23'),'uri':_0x2464ac+'incident'+'?'+_0x455b3b,'body':Object['assign']({},{'active':_0x8859('0x1c'),'caller_id':_0x5f1fdc,'assigned_to':_0x599440[_0x8859('0x1d')],'short_description':intUtil[_0x8859('0x3f')](_0x323aa5[_0x8859('0x40')],_0x66793b,'\x20'),'description':intUtil[_0x8859('0x3f')](_0x323aa5[_0x8859('0x41')],_0x66793b,'\x0a')},getCustomFields(_0x323aa5['Fields'],_0x66793b)),'auth':_0x50136b,'json':!![]};return rp(_0x1e5108)['then'](function(_0x26efea){logger[_0x8859('0xe')]('['+[_0x2474cb['toUpperCase']()]+_0x8859('0x42'),_0x26efea['result']);_0x599440['ticketId']=_0x26efea[_0x8859('0xd')][_0x8859('0x1e')];_0x599440[_0x8859('0x43')]=_0x26efea['result']['number'];logger[_0x8859('0xe')]('['+[_0x2474cb[_0x8859('0x11')]()]+_0x8859('0x44'),_0x599440);_0x416e41(_0x599440);})[_0x8859('0x20')](function(_0x39d6ae){logger['error']('['+[_0x2474cb['toUpperCase']()]+']',_0x39d6ae['message']);_0x4773a3(_0x39d6ae[_0x8859('0x12')]);});});};}function createRemoteTag(_0x5635ba,_0x335b98,_0x591ba3,_0x68adbe){return new Promise(function(_0x394470,_0x1555e3){var _0x5a1fa7={'method':_0x8859('0x23'),'uri':_0x591ba3+'label'+'?'+_0x68adbe,'body':{'short_description':_0x5635ba,'global':!![],'active':!![],'name':_0x5635ba},'auth':_0x335b98,'json':!![]};return rp(_0x5a1fa7)[_0x8859('0xb')](function(_0x3ef288){var _0x4a4537=_0x3ef288[_0x8859('0xd')]['sys_id'];_0x394470(_0x4a4537);});});}function getRemoteTag(_0x83c93e,_0x2b7691,_0x5a587f,_0x1b83c2,_0x2126f5){return new Promise(function(_0x23d67b,_0x5376b3){var _0x357d2c={'method':_0x8859('0x16'),'uri':_0x5a587f+_0x8859('0x45')+_0x8859('0x46')+_0x83c93e+'&'+_0x1b83c2,'auth':_0x2b7691,'json':!![]};return rp(_0x357d2c)['then'](function(_0x4afd36){if(_0x4afd36[_0x8859('0xd')][_0x8859('0x1a')]>0x0){var _0x4ad22f=_0x4afd36[_0x8859('0xd')][0x0][_0x8859('0x1e')];_0x23d67b(_0x4ad22f);}else{return createRemoteTag(_0x83c93e,_0x2b7691,_0x5a587f,_0x1b83c2)[_0x8859('0xb')](function(_0xfc57fc){_0x23d67b(_0xfc57fc);});}});});}function assignTagToIncident(_0x17cc83,_0x2291f5,_0x3db7d4,_0x4e9f3c,_0x55ed4e){return new Promise(function(_0x37c716,_0x200c77){var _0x24c7f5={'method':_0x8859('0x23'),'uri':_0x3db7d4+'label_entry'+'?'+_0x55ed4e,'body':{'label':_0x17cc83,'table':'incident','id_type':_0x8859('0x47'),'table_key':_0x4e9f3c[_0x8859('0x48')],'title':_0x8859('0x49')+_0x4e9f3c[_0x8859('0x43')],'id_display':_0x4e9f3c[_0x8859('0x43')]},'auth':_0x2291f5,'json':!![]};return rp(_0x24c7f5)['then'](function(_0x205926){_0x37c716();})[_0x8859('0x20')](function(){_0x37c716();});});}function manageTags(_0x4a9f43,_0x272a65,_0x128057,_0x4a7e1e,_0x275441,_0x3259d0,_0x30cea3){return new Promise(function(_0x2b2e7a,_0x99bbcd){var _0x3f5a7c=[];_0x272a65['forEach'](function(_0x7659ef){_0x3f5a7c[_0x8859('0x4a')](getRemoteTag(_0x7659ef,_0x128057,_0x4a7e1e,_0x3259d0,_0x30cea3));});return Promise[_0x8859('0x4b')](_0x3f5a7c)[_0x8859('0xb')](function(_0x1e02ca){if(_0x1e02ca[_0x8859('0x1a')]){logger[_0x8859('0xe')]('['+[_0x4a9f43[_0x8859('0x11')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x1e02ca);var _0x95b4d6=[];_0x1e02ca[_0x8859('0x2d')](function(_0x3e201b){_0x95b4d6[_0x8859('0x4a')](assignTagToIncident(_0x3e201b,_0x128057,_0x4a7e1e,_0x275441,_0x3259d0));});return Promise['all'](_0x95b4d6)[_0x8859('0xb')](function(){_0x2b2e7a();})[_0x8859('0x20')](function(){_0x2b2e7a();});}else{_0x2b2e7a();}});});}function getTags(_0x583c09,_0x5bfe7a,_0x34c6a5,_0x1fbd9a,_0x3e94c2,_0x5cb8da){return function(_0x3b8191){return new Promise(function(_0x4687d4,_0x53d3eb){var _0x2aecb4=[];var _0x5035aa=_0x1fbd9a['Tags'];if(_0x5035aa&&_0x5035aa[_0x8859('0x1a')]>0x0){_0x2aecb4=_[_0x8859('0x4c')](_0x5035aa,'name');}if(_0x2aecb4[_0x8859('0x1a')]>0x0){return manageTags(_0x583c09,_0x2aecb4,_0x5bfe7a,_0x34c6a5,_0x3b8191,_0x3e94c2,_0x5cb8da)['then'](function(){_0x4687d4(_0x3b8191);});}else{_0x4687d4(_0x3b8191);}});};}function emit(_0x155c0b,_0x4d1376,_0x177b80){var _0x3dd7f8='%26sysparm_record_target%3Dincident'+_0x8859('0x4d')+'%26sysparm_record_list%3Dactive%253Dtrue'+'%255EORDERBYDESCnumber';var _0x49c4ad={'uri':_0x155c0b+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x177b80+_0x3dd7f8};io['to'](util[_0x8859('0x4e')](_0x8859('0x4f'),_0x4d1376))[_0x8859('0x50')](_0x8859('0x51'),_0x49c4ad);}exports['cs']=function(_0x2c7aa7,_0x343097,_0x4660bb,_0x1dbbd1,_0x511711,_0x9ff9fc,_0x4eb4cf,_0x42aee9){var _0x40823c={};var _0x139352={'user':_0x9ff9fc['username'],'pass':_0x9ff9fc[_0x8859('0x52')]};var _0x1ed025=_0x8859('0x53');var _0x55cc8c=_0x8859('0x54');_0x9ff9fc['remoteUri']=intUtil['stripTrailingSlash'](_0x9ff9fc[_0x8859('0x55')]);_0x9ff9fc[_0x8859('0x56')]=intUtil[_0x8859('0x57')](_0x9ff9fc['serverUrl']);var _0x39b844=util[_0x8859('0x4e')](_0x8859('0x58'),_0x9ff9fc[_0x8859('0x55')]);_0x40823c[_0x8859('0x15')]=!_['isNil'](_0x1dbbd1)?_0x1dbbd1[_0x8859('0x59')]:null;_0x40823c['adminEmail']=_0x9ff9fc[_0x8859('0x59')];_0x40823c[_0x8859('0x25')]=_0x42aee9[_0x8859('0x37')]()===_0x8859('0x3e')?_0x343097[_0x8859('0x5a')]:_0x343097[_0x8859('0x5b')];_0x40823c[_0x8859('0x5c')]=_0x42aee9===_0x8859('0x5d')||_0x42aee9===_0x8859('0x5e')?_0x8859('0x5d'):_0x8859('0x3e');var _0x17d5cb=util[_0x8859('0x4e')](_0x8859('0x5f'),_0x9ff9fc[_0x8859('0x56')],_0x343097[_0x8859('0x60')],md5(_0x343097['uniqueid']));if(_0x511711&&_0x511711[_0x8859('0x61')]){logger[_0x8859('0xe')](_0x8859('0x62'),_0x8859('0x63'));_0x343097[_0x8859('0x64')]=_0x17d5cb;}else if(_0x4eb4cf&&_0x4eb4cf[_0x8859('0x65')]&&_0x4eb4cf[_0x8859('0x65')]!==_0x8859('0x66')){logger[_0x8859('0xe')](_0x8859('0x67'),'Recording\x20is\x20enabled!');_0x343097['recordingURL']=_0x17d5cb;}else{_0x343097[_0x8859('0x64')]='';}return getAdminUser(_0x42aee9,_0x139352,_0x40823c,_0x39b844,_0x55cc8c,_0x1ed025)[_0x8859('0xb')](getUser(_0x42aee9,_0x139352,_0x39b844,_0x55cc8c,_0x1ed025))['then'](getEndUser(_0x42aee9,_0x139352,_0x39b844,_0x55cc8c,_0x1ed025))[_0x8859('0xb')](getTicket(_0x42aee9,_0x139352,_0x39b844,_0x4660bb,_0x343097,_0x55cc8c))[_0x8859('0xb')](function(_0x42bb5a){logger[_0x8859('0xe')](util[_0x8859('0x4e')]('The\x20ticket\x20ID\x20is:\x20%s',_0x42bb5a[_0x8859('0x48')]));logger[_0x8859('0xe')](util['format'](_0x8859('0x68'),_0x42aee9));if(_0x42aee9!==_0x8859('0x5e')){logger[_0x8859('0xe')]('['+[_0x42aee9['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x9ff9fc[_0x8859('0x55')],_0x1dbbd1[_0x8859('0x3c')],_0x42bb5a[_0x8859('0x48')]);}})[_0x8859('0x20')](function(_0x59d4e6){logger['error']('['+[_0x42aee9[_0x8859('0x11')]()]+_0x8859('0x69'),util['inspect'](_0x59d4e6,{'showHidden':!![],'depth':null}));});};