Built motion from commit (unavailable).|2.5.19
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xa936=['serverUrl','uri','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Fields','Inbound','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','users','contacts','version','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','user:%s','trigger:browser:url','catch','error','outbound','%s/service/v4_1/rest.php','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','Outbound','charAt','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','lastevent','toUpperCase','calleridname','calleridnum','bluebird','md5','util','./util','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','POST','emit','info','name','getString','Subjects','created_by','Descriptions','toISOString','slice','replace','parent_id','parent_type','Contacts','parent_name','direction','length','variableName','push','set_entry','JSON','Calls','format','apiKey','toString','base64','get_server_info','isNil','Getting\x20agent\x20with\x20name','get_entry_list','stringify','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','user_name','then','entry_list','find','value','Agent\x20found!','resolve','name_value_list','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user_id','Searching\x20enduser\x20with\x20phone','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','debug','[HTTP]','merge','type','string','nameField','customField','toLowerCase','content','custom_fields','variable','idField','customVariable','Variable','sessionID','Account\x20%d\x20is\x20not\x20valid','set_relationship','queue','stripTrailingSlash','remoteUri'];(function(_0x2b49bc,_0x47b636){var _0x43cc65=function(_0x236ec3){while(--_0x236ec3){_0x2b49bc['push'](_0x2b49bc['shift']());}};_0x43cc65(++_0x47b636);}(_0xa936,0x107));var _0x6a93=function(_0x19950b,_0x53d0d7){_0x19950b=_0x19950b-0x0;var _0x3c6b41=_0xa936[_0x19950b];return _0x3c6b41;};'use strict';var _=require('lodash');var rp=require('request-promise');var BPromise=require(_0x6a93('0x0'));var md5=require(_0x6a93('0x1'));var util=require(_0x6a93('0x2'));var Redis=require('ioredis');var intUtil=require(_0x6a93('0x3'));var config=require(_0x6a93('0x4'));var logger=require(_0x6a93('0x5'))('sugarcrm');config[_0x6a93('0x6')]=_['defaults'](config[_0x6a93('0x6')],{'host':_0x6a93('0x7'),'port':0x18eb});var io=require(_0x6a93('0x8'))(new Redis(config[_0x6a93('0x6')]));var def={'method':_0x6a93('0x9'),'json':!![]};function emit(_0x2fc612,_0x5be9ac,_0x3ea8ff){io['to'](_0x2fc612)[_0x6a93('0xa')](_0x5be9ac,_0x3ea8ff);}function getTicket(_0x11b82e,_0xcc78ad,_0xdd45b4,_0x4bcd7b,_0x5567ea,_0x272ec4,_0x436ea9,_0x2da8de){logger[_0x6a93('0xb')]('Creating\x20new\x20ticket...');var _0x15e2fa=new Date();var _0x4c5980=[{'name':_0x6a93('0xc'),'value':intUtil[_0x6a93('0xd')](_0x4bcd7b[_0x6a93('0xe')],_0x5567ea,'\x20')},{'name':'assigned_user_id','value':_0xcc78ad['id']},{'name':_0x6a93('0xf'),'value':_0xcc78ad['id']},{'name':'description','value':intUtil[_0x6a93('0xd')](_0x4bcd7b[_0x6a93('0x10')],_0x5567ea,'\x0a')},{'name':'date_start','value':_0x15e2fa[_0x6a93('0x11')]()[_0x6a93('0x12')](0x0,0x13)[_0x6a93('0x13')]('T','\x20')},{'name':'duration_hours','value':'0'},{'name':'duration_minutes','value':'15'},{'name':_0x6a93('0x14'),'value':_0xdd45b4['id']},{'name':_0x6a93('0x15'),'value':_0x6a93('0x16')},{'name':_0x6a93('0x17'),'value':_0xdd45b4[_0x6a93('0xc')]},{'name':_0x6a93('0x18'),'value':_0x2da8de}];if(_0x272ec4[_0x6a93('0x19')]){_['forEach'](_0x272ec4,function(_0x41fcac){if(_0x5567ea[_0x41fcac[_0x6a93('0x1a')]]){_0x4c5980[_0x6a93('0x1b')]({'name':_0x41fcac['idField'],'value':_0x5567ea[_0x41fcac[_0x6a93('0x1a')]]});}});}return request({'form':{'method':_0x6a93('0x1c'),'input_type':_0x6a93('0x1d'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x436ea9['id'],'module_name':_0x6a93('0x1e'),'name_value_list':_0x4c5980})}});}function getAuth(_0x1c62c0){return util[_0x6a93('0x1f')]('Basic\x20%s',new Buffer(_0x1c62c0[_0x6a93('0x20')]+':X')[_0x6a93('0x21')](_0x6a93('0x22')));}function getServerInfo(_0x2f0892){return request({'form':{'method':_0x6a93('0x23'),'input_type':'JSON','response_type':_0x6a93('0x1d'),'rest_data':JSON['stringify']({'session':_0x2f0892['id']})}});}function getUser(_0x4b8786,_0x1b318a,_0x3691b4){if(!_[_0x6a93('0x24')](_0x1b318a)){logger[_0x6a93('0xb')](_0x6a93('0x25'),_0x1b318a);return request({'form':{'method':_0x6a93('0x26'),'input_type':'JSON','response_type':'JSON','rest_data':JSON[_0x6a93('0x27')]({'session':_0x3691b4['id'],'module_name':'Employees','query':util[_0x6a93('0x1f')](_0x6a93('0x28'),_0x1b318a),'order_by':'','offset':'0','select_fields':['id',_0x6a93('0xc'),_0x6a93('0x29')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x6a93('0x2a')](function(_0x12bb4b){if(_0x12bb4b[_0x6a93('0x2b')][_0x6a93('0x19')]){var _0x1f77b3=_[_0x6a93('0x2c')](_0x12bb4b['entry_list'],function(_0x17b6d3){return _0x17b6d3['name_value_list'][_0x6a93('0x29')][_0x6a93('0x2d')]===_0x1b318a;});if(_0x1f77b3){logger[_0x6a93('0xb')](_0x6a93('0x2e'));return BPromise[_0x6a93('0x2f')]({'id':_0x1f77b3[_0x6a93('0x30')]['id'][_0x6a93('0x2d')],'name':_0x1f77b3[_0x6a93('0x30')][_0x6a93('0xc')][_0x6a93('0x2d')]});}}logger['info'](_0x6a93('0x31'));return BPromise['resolve']({'id':_0x3691b4[_0x6a93('0x30')][_0x6a93('0x32')][_0x6a93('0x2d')],'name':_0x3691b4['name_value_list'][_0x6a93('0x29')][_0x6a93('0x2d')]});});}else{logger[_0x6a93('0xb')]('Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!');return BPromise['resolve']({'id':_0x3691b4[_0x6a93('0x30')][_0x6a93('0x32')][_0x6a93('0x2d')],'name':_0x3691b4[_0x6a93('0x30')][_0x6a93('0x29')][_0x6a93('0x2d')]});}}function getEndUser(_0x222b8b,_0x50f006,_0x1074e2,_0x2cbd35){logger[_0x6a93('0xb')](_0x6a93('0x33'),_0x1074e2);return request({'form':{'method':'get_entry_list','input_type':_0x6a93('0x1d'),'response_type':_0x6a93('0x1d'),'rest_data':JSON[_0x6a93('0x27')]({'session':_0x2cbd35['id'],'module_name':_0x6a93('0x16'),'query':util[_0x6a93('0x1f')](_0x6a93('0x34'),_0x1074e2),'order_by':'','offset':'0','select_fields':['id',_0x6a93('0xc'),_0x6a93('0x35')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x6a93('0x2a')](function(_0x1868e2){if(_0x1868e2[_0x6a93('0x2b')][_0x6a93('0x19')]){var _0x430952=_['find'](_0x1868e2[_0x6a93('0x2b')],function(_0x10d3df){return _0x10d3df[_0x6a93('0x30')][_0x6a93('0x35')]['value']===_0x1074e2;});if(_0x430952){logger['info']('Enduser\x20found!');return BPromise[_0x6a93('0x2f')]({'id':_0x430952[_0x6a93('0x30')]['id']['value'],'name':_0x430952[_0x6a93('0x30')]['name'][_0x6a93('0x2d')],'phone':_0x430952[_0x6a93('0x30')][_0x6a93('0x35')][_0x6a93('0x2d')]});}}else{logger['info'](_0x6a93('0x36'));return request({'form':{'method':'set_entry','input_type':_0x6a93('0x1d'),'response_type':_0x6a93('0x1d'),'rest_data':JSON['stringify']({'session':_0x2cbd35['id'],'module_name':_0x6a93('0x16'),'name_value_list':[{'name':_0x6a93('0x37'),'value':_0x50f006!==_0x6a93('0x38')?_0x50f006:util[_0x6a93('0x1f')](_0x6a93('0x39'),_0x1074e2)},{'name':_0x6a93('0x35'),'value':_0x1074e2}]})}})[_0x6a93('0x2a')](function(_0x5b52ab){logger[_0x6a93('0xb')](_0x6a93('0x3a'));return BPromise[_0x6a93('0x2f')]({'id':_0x5b52ab['id'],'name':_0x5b52ab[_0x6a93('0x2b')][_0x6a93('0x37')][_0x6a93('0x2d')],'phone':_0x5b52ab[_0x6a93('0x2b')]['phone_home']['value']});});}});}function request(_0x52a500){logger[_0x6a93('0x3b')](_0x6a93('0x3c'),JSON[_0x6a93('0x27')](_0x52a500));return rp(_[_0x6a93('0x3d')](def,_0x52a500));}function getTags(_0x3c58f2,_0x9853e4){var _0x3c650e=[];if(_0x3c58f2&&_0x3c58f2[_0x6a93('0x19')]>0x0){_0x3c650e=_['map'](_0x3c58f2,_0x9853e4);}return _0x3c650e;}function getCustomFields(_0x5e78b1,_0x1da18d){var _0x4de1da=[];var _0x422020={'custom_fields':[]};if(_0x5e78b1['length']>0x0){_['forEach'](_0x5e78b1,function(_0x54275b){if(_0x54275b[_0x6a93('0x3e')]===_0x6a93('0x3f')&&_0x54275b[_0x6a93('0x40')]&&!_0x54275b[_0x6a93('0x41')]){_0x422020[_0x54275b[_0x6a93('0x40')][_0x6a93('0x42')]()]=_0x54275b[_0x6a93('0x43')]['toString']();}else if(_0x54275b['type']===_0x6a93('0x3f')&&_0x54275b['idField']&&_0x54275b[_0x6a93('0x41')]){_0x422020[_0x6a93('0x44')][_0x6a93('0x1b')]({'id':_0x54275b['idField'],'value':_0x54275b['content'][_0x6a93('0x21')]()});}else if(_0x54275b[_0x6a93('0x3e')]===_0x6a93('0x45')&&_0x54275b[_0x6a93('0x1a')]&&_0x54275b[_0x6a93('0x46')]&&_0x54275b[_0x6a93('0x41')]){_0x1da18d[_0x54275b['variableName']]&&_0x422020['custom_fields'][_0x6a93('0x1b')]({'id':_0x54275b[_0x6a93('0x46')],'value':_0x1da18d[_0x54275b[_0x6a93('0x1a')]][_0x6a93('0x21')]()});}else if(_0x54275b[_0x6a93('0x3e')]===_0x6a93('0x47')&&_0x54275b['Variable']&&_0x54275b[_0x6a93('0x48')][_0x6a93('0xc')]&&_0x54275b[_0x6a93('0x46')]&&_0x54275b['customField']){_0x1da18d[_0x54275b[_0x6a93('0x48')][_0x6a93('0xc')][_0x6a93('0x42')]()]&&_0x422020['custom_fields'][_0x6a93('0x1b')]({'id':_0x54275b[_0x6a93('0x46')],'value':_0x1da18d[_0x54275b[_0x6a93('0x48')][_0x6a93('0xc')]['toLowerCase']()][_0x6a93('0x21')]()});}});}return _0x422020;}function getConnection(_0x277336){return request({'method':_0x6a93('0x9'),'form':{'method':'login','input_type':_0x6a93('0x1d'),'response_type':_0x6a93('0x1d'),'rest_data':JSON[_0x6a93('0x27')]({'user_auth':{'user_name':_0x277336['username'],'password':_0x277336['password'],'encryption':'PLAIN'},'application':'xCALLY\x20Motion\x20integration'})}})[_0x6a93('0x2a')](function(_0xaa0f02){var _0x2ccdb4=_0xaa0f02;if(_0x2ccdb4['id']){def[_0x6a93('0x49')]=_0x2ccdb4['id'];return BPromise[_0x6a93('0x2f')](_0x2ccdb4);}else{throw new Error(util['format'](_0x6a93('0x4a'),_0x277336['id']));}});}function setRelationship(_0x2d3a46,_0x2fc68c,_0x4ba0dc,_0x2c6891){return request({'form':{'method':_0x6a93('0x4b'),'input_type':_0x6a93('0x1d'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x2d3a46['id'],'module_name':_0x6a93('0x1e'),'module_id':_0x4ba0dc['id'],'link_field_name':_0x2c6891,'related_ids':[_0x2fc68c['id']],'name_value_list':[],'delete':0x0})}});}exports[_0x6a93('0x4c')]=function(_0x472021,_0x4e0b5e,_0x41288c,_0x212c4c,_0x3b5bfb,_0x1383fb){var _0x414fba,_0xa368c9,_0x11f914,_0x4b1109;_0x1383fb['remoteUri']=intUtil[_0x6a93('0x4d')](_0x1383fb[_0x6a93('0x4e')]);_0x1383fb[_0x6a93('0x4f')]=intUtil[_0x6a93('0x4d')](_0x1383fb[_0x6a93('0x4f')]);def[_0x6a93('0x50')]=util['format']('%s/service/v4_1/rest.php',_0x1383fb[_0x6a93('0x4e')]);if(_0x3b5bfb&&_0x3b5bfb[_0x6a93('0x51')]){logger['info'](_0x6a93('0x52'),_0x6a93('0x53'));_0x4e0b5e[_0x6a93('0x54')]=util[_0x6a93('0x1f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1383fb['serverUrl'],_0x4e0b5e[_0x6a93('0x55')],md5(_0x4e0b5e[_0x6a93('0x55')]));}else{_0x4e0b5e[_0x6a93('0x54')]='';}return getConnection(_0x1383fb)[_0x6a93('0x2a')](function(_0x11d6e0){_0x4b1109=_0x11d6e0;return getUser(_0x1383fb,_0x212c4c['name'],_0x4b1109);})['then'](function(_0x4ca7ac){_0x414fba=_0x4ca7ac;logger[_0x6a93('0xb')]('The\x20User\x20ID\x20is:',_0x414fba['id']);return getEndUser(_0x1383fb,_0x4e0b5e['calleridname'],_0x4e0b5e['calleridnum'],_0x4b1109);})['then'](function(_0xe44eb9){_0xa368c9=_0xe44eb9;logger[_0x6a93('0xb')]('The\x20Enduser\x20ID\x20is:',_0xa368c9['id']);return getTicket(_0x1383fb,_0x414fba,_0xa368c9,_0x41288c,_0x4e0b5e,_0x41288c[_0x6a93('0x56')],_0x4b1109,_0x6a93('0x57'));})['then'](function(_0x1e2391){_0x11f914=_0x1e2391;logger[_0x6a93('0xb')](_0x6a93('0x58'));logger[_0x6a93('0xb')](_0x6a93('0x59'),_0x11f914['id']);return setRelationship(_0x4b1109,_0x414fba,_0x11f914,_0x6a93('0x5a'));})[_0x6a93('0x2a')](function(){return setRelationship(_0x4b1109,_0xa368c9,_0x11f914,_0x6a93('0x5b'));})[_0x6a93('0x2a')](function(){return getServerInfo(_0x4b1109);})[_0x6a93('0x2a')](function(_0x34ea36){var _0x5ad330=parseInt(_0x34ea36[_0x6a93('0x5c')]['charAt'](0x0));var _0x370e92=util[_0x6a93('0x1f')](_0x6a93('0x5d'),_0x1383fb[_0x6a93('0x4e')],_0x11f914['id']);if(_0x5ad330>0x6){_0x370e92=util[_0x6a93('0x1f')]('%s/#bwc/index.php?module=Calls&action=EditView&record=%s',_0x1383fb['remoteUri'],_0x11f914['id']);}logger[_0x6a93('0xb')](_0x6a93('0x52'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x6a93('0x1f')](_0x6a93('0x5e'),_0x212c4c[_0x6a93('0xc')]),_0x6a93('0x5f'),{'uri':_0x370e92});})[_0x6a93('0x60')](function(_0x2674c5){logger[_0x6a93('0x61')](_0x6a93('0x52'),JSON[_0x6a93('0x27')](_0x2674c5));});};exports[_0x6a93('0x62')]=function(_0x256f11,_0xc220d1,_0xd8420e,_0x5c9668,_0x9c1e47,_0x57727f,_0x398c2a){var _0x39a1db,_0x444007,_0x5708bc,_0x47cf81;_0x57727f[_0x6a93('0x4e')]=intUtil[_0x6a93('0x4d')](_0x57727f[_0x6a93('0x4e')]);_0x57727f[_0x6a93('0x4f')]=intUtil[_0x6a93('0x4d')](_0x57727f[_0x6a93('0x4f')]);def[_0x6a93('0x50')]=util[_0x6a93('0x1f')](_0x6a93('0x63'),_0x57727f[_0x6a93('0x4e')]);if(_0x398c2a&&_0x398c2a[_0x6a93('0x64')]&&_0x398c2a[_0x6a93('0x64')]!==_0x6a93('0x65')){logger['info'](_0x6a93('0x66'),_0x6a93('0x53'));_0xc220d1['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x57727f['serverUrl'],_0xc220d1['uniqueid'],md5(_0xc220d1[_0x6a93('0x55')]));}return getConnection(_0x57727f)[_0x6a93('0x2a')](function(_0x58542a){_0x47cf81=_0x58542a;return getUser(_0x57727f,_0x5c9668['name'],_0x47cf81);})[_0x6a93('0x2a')](function(_0x3bc267){_0x39a1db=_0x3bc267;logger[_0x6a93('0xb')](_0x6a93('0x67'),_0x39a1db['id']);return getEndUser(_0x57727f,_0xc220d1[_0x6a93('0x68')],_0xc220d1['destcalleridnum'],_0x47cf81);})[_0x6a93('0x2a')](function(_0x3210e1){_0x444007=_0x3210e1;logger[_0x6a93('0xb')](_0x6a93('0x69'),_0x444007['id']);return getTicket(_0x57727f,_0x39a1db,_0x444007,_0xd8420e,_0xc220d1,_0xd8420e[_0x6a93('0x56')],_0x47cf81,_0x6a93('0x6a'));})[_0x6a93('0x2a')](function(_0x3c9a12){_0x5708bc=_0x3c9a12;logger[_0x6a93('0xb')]('Ticket\x20created!');logger[_0x6a93('0xb')](_0x6a93('0x59'),_0x5708bc['id']);return setRelationship(_0x47cf81,_0x39a1db,_0x5708bc,_0x6a93('0x5a'));})[_0x6a93('0x2a')](function(){return setRelationship(_0x47cf81,_0x444007,_0x5708bc,_0x6a93('0x5b'));})[_0x6a93('0x2a')](function(){return getServerInfo(_0x47cf81);})[_0x6a93('0x2a')](function(_0x3e4f5a){var _0x53cce5=parseInt(_0x3e4f5a[_0x6a93('0x5c')][_0x6a93('0x6b')](0x0));var _0x17b691=util['format'](_0x6a93('0x5d'),_0x57727f['remoteUri'],_0x5708bc['id']);if(_0x53cce5>0x6){_0x17b691=util['format'](_0x6a93('0x6c'),_0x57727f[_0x6a93('0x4e')],_0x5708bc['id']);}logger[_0x6a93('0xb')](_0x6a93('0x66'),_0x6a93('0x6d'));emit(util[_0x6a93('0x1f')](_0x6a93('0x5e'),_0x5c9668[_0x6a93('0xc')]),_0x6a93('0x5f'),{'uri':_0x17b691});})[_0x6a93('0x60')](function(_0x26dac5){logger[_0x6a93('0x61')]('[OUTBOUND]',JSON[_0x6a93('0x27')](_0x26dac5));});};exports['unmanaged']=function(_0x327866,_0x50b23f,_0x2df9f9,_0x342faf,_0xf0811d,_0x16313e){var _0x31dd46,_0x2c2db4,_0x401863,_0x10a83c;_0x16313e[_0x6a93('0x4e')]=intUtil[_0x6a93('0x4d')](_0x16313e[_0x6a93('0x4e')]);_0x16313e[_0x6a93('0x4f')]=intUtil[_0x6a93('0x4d')](_0x16313e[_0x6a93('0x4f')]);def[_0x6a93('0x50')]=util['format'](_0x6a93('0x63'),_0x16313e[_0x6a93('0x4e')]);if(_0xf0811d&&_0xf0811d['monitor_format']){logger['info']('['+_0x50b23f[_0x6a93('0x6e')][_0x6a93('0x6f')]()+']',_0x6a93('0x53'));_0x50b23f[_0x6a93('0x54')]=util[_0x6a93('0x1f')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x16313e[_0x6a93('0x4f')],_0x50b23f['uniqueid'],md5(_0x50b23f[_0x6a93('0x55')]));}else{_0x50b23f[_0x6a93('0x54')]='';}return getConnection(_0x16313e)[_0x6a93('0x2a')](function(_0x2744d7){_0x10a83c=_0x2744d7;if(!_['isNil'](_0x342faf)){return getUser(_0x16313e,_0x342faf[_0x6a93('0xc')],_0x10a83c);}else{return getUser(_0x16313e,null,_0x10a83c);}})[_0x6a93('0x2a')](function(_0x266687){_0x31dd46=_0x266687;logger[_0x6a93('0xb')](_0x6a93('0x67'),_0x31dd46['id']);return getEndUser(_0x16313e,_0x50b23f[_0x6a93('0x70')],_0x50b23f[_0x6a93('0x71')],_0x10a83c);})[_0x6a93('0x2a')](function(_0x1643ac){_0x2c2db4=_0x1643ac;logger[_0x6a93('0xb')](_0x6a93('0x69'),_0x2c2db4['id']);return getTicket(_0x16313e,_0x31dd46,_0x2c2db4,_0x2df9f9,_0x50b23f,_0x2df9f9[_0x6a93('0x56')],_0x10a83c,'Inbound');})[_0x6a93('0x2a')](function(_0x3f7aba){_0x401863=_0x3f7aba;logger[_0x6a93('0xb')]('Ticket\x20created!');logger['info'](_0x6a93('0x59'),_0x401863['id']);return setRelationship(_0x10a83c,_0x31dd46,_0x401863,_0x6a93('0x5a'));})[_0x6a93('0x2a')](function(){return setRelationship(_0x10a83c,_0x2c2db4,_0x401863,_0x6a93('0x5b'));})[_0x6a93('0x2a')](function(){return getServerInfo(_0x10a83c);})[_0x6a93('0x60')](function(_0x324450){logger['error']('['+_0x50b23f['lastevent'][_0x6a93('0x6f')]()+']',JSON['stringify'](_0x324450));});};