server/services/ami/trigger/integration/vtiger.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9957=['query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','success','Agent\x20found!','email1','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','catch','GET','%s/webservice.php','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','Enduser\x20found!','firstname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','lastname','getEndUser','accessKey','login','token','Account\x20%d\x20is\x20not\x20valid','getConnection','queue','stripTrailingSlash','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','Fields','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','The\x20Enduser\x20ID\x20is:','user:%s','abandoned','[ABANDONED]','Ticket\x20created!','lodash','request-promise','bluebird','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','length','forEach','type','idField','toString','variable','variableName','customVariable','Variable','name','toLowerCase','Creating\x20new\x20ticket...','Normal','Subjects','getString','Descriptions','POST','format','remoteUri','create','username','sessionName','HelpDesk','stringify','then','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','error','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','info','Getting\x20agent\x20with\x20email'];(function(_0x2a2493,_0x21526d){var _0x2cfa05=function(_0x4379e7){while(--_0x4379e7){_0x2a2493['push'](_0x2a2493['shift']());}};_0x2cfa05(++_0x21526d);}(_0x9957,0x93));var _0x7995=function(_0x1ac595,_0x5d2081){_0x1ac595=_0x1ac595-0x0;var _0x455fff=_0x9957[_0x1ac595];return _0x455fff;};'use strict';var _=require(_0x7995('0x0'));var rp=require(_0x7995('0x1'));var BPromise=require(_0x7995('0x2'));var md5=require(_0x7995('0x3'));var util=require('util');var Redis=require(_0x7995('0x4'));var intUtil=require(_0x7995('0x5'));var config=require(_0x7995('0x6'));var logger=require(_0x7995('0x7'))('vTiger');config[_0x7995('0x8')]=_[_0x7995('0x9')](config[_0x7995('0x8')],{'host':_0x7995('0xa'),'port':0x18eb});var io=require(_0x7995('0xb'))(new Redis(config[_0x7995('0x8')]));function emit(_0x4996ca,_0x465276,_0x1cad37){io['to'](_0x4996ca)['emit'](_0x465276,_0x1cad37);}function getCustomFields(_0xa2e5f0,_0x3116fb){var _0x18c8a3={};if(_0xa2e5f0[_0x7995('0xc')]>0x0){_[_0x7995('0xd')](_0xa2e5f0,function(_0x1e400a){if(_0x1e400a[_0x7995('0xe')]==='string'&&_0x1e400a[_0x7995('0xf')]){_0x18c8a3[_0x1e400a[_0x7995('0xf')]]=_0x1e400a['content'][_0x7995('0x10')]();}else if(_0x1e400a[_0x7995('0xe')]===_0x7995('0x11')&&_0x1e400a[_0x7995('0x12')]&&_0x1e400a[_0x7995('0xf')]&&_0x3116fb[_0x1e400a[_0x7995('0x12')]]){_0x18c8a3[_0x1e400a[_0x7995('0xf')]]=_0x3116fb[_0x1e400a['variableName']]['toString']();}else if(_0x1e400a[_0x7995('0xe')]===_0x7995('0x13')&&_0x1e400a[_0x7995('0x14')]&&_0x1e400a[_0x7995('0x14')][_0x7995('0x15')]&&_0x1e400a[_0x7995('0xf')]&&_0x3116fb[_0x1e400a[_0x7995('0x14')][_0x7995('0x15')]['toLowerCase']()]){_0x18c8a3[_0x1e400a[_0x7995('0xf')]]=_0x3116fb[_0x1e400a['Variable'][_0x7995('0x15')][_0x7995('0x16')]()][_0x7995('0x10')]();}});}return _0x18c8a3;}function createTicket(_0x291317,_0x1e1415,_0x37a7d4,_0x4faa60,_0x54c9ae,_0x2536c8,_0x5e6f90){logger['info'](_0x7995('0x17'));var _0x3d463e=_['merge']({'parent_id':'','assigned_user_id':_0x1e1415['id'],'ticketpriorities':_0x7995('0x18'),'ticketstatus':'Open','ticket_title':intUtil['getString'](_0x4faa60[_0x7995('0x19')],_0x54c9ae,'\x20'),'description':intUtil[_0x7995('0x1a')](_0x4faa60[_0x7995('0x1b')],_0x54c9ae,'\x0a'),'contact_id':_0x37a7d4['id']},getCustomFields(_0x2536c8,_0x54c9ae));var _0x1a8568={'method':_0x7995('0x1c'),'uri':util[_0x7995('0x1d')]('%s/webservice.php',_0x291317[_0x7995('0x1e')]),'form':{'operation':_0x7995('0x1f'),'username':_0x291317[_0x7995('0x20')],'sessionName':_0x5e6f90[_0x7995('0x21')],'elementType':_0x7995('0x22'),'element':JSON[_0x7995('0x23')](_0x3d463e)},'json':!![]};return request(_0x1a8568)[_0x7995('0x24')](function(_0x472195){if(_0x472195['success']){return BPromise[_0x7995('0x25')]({'id':_0x472195[_0x7995('0x26')]['id']});}else{throw new Error(util[_0x7995('0x1d')](_0x7995('0x27'),JSON[_0x7995('0x23')](_0x472195[_0x7995('0x28')])));}})['catch'](function(_0x47625f){var _0x5911c3=_0x47625f[_0x7995('0x29')]||0x1f4;logger[_0x7995('0x2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