18 var _0xbab8=['localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','getString','Descriptions','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','end-user','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','GET','map','type','nameField','customField','toLowerCase','content','string','custom_fields','push','idField','variable','variableName','customVariable','Variable','name','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','none','email','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]','error','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xbab8,0xda));var _0x8bab=function(_0x422b48,_0xf131fb){_0x422b48=_0x422b48-0x0;var _0x4a6f67=_0xbab8[_0x422b48];return _0x4a6f67;};'use strict';var _=require(_0x8bab('0x0'));var rp=require('request-promise');var md5=require('md5');var util=require(_0x8bab('0x1'));var Redis=require(_0x8bab('0x2'));var intUtil=require(_0x8bab('0x3'));var config=require(_0x8bab('0x4'));var logger=require(_0x8bab('0x5'))('zendesk');config[_0x8bab('0x6')]=_[_0x8bab('0x7')](config[_0x8bab('0x6')],{'host':_0x8bab('0x8'),'port':0x18eb});var io=require(_0x8bab('0x9'))(new Redis(config[_0x8bab('0x6')]));function emit(_0x48fb96,_0x3d1560,_0x114184){io['to'](_0x48fb96)[_0x8bab('0xa')](_0x3d1560,_0x114184);}var headers={'Content-Type':_0x8bab('0xb'),'Accept':_0x8bab('0xb')};function getTicket(_0x3f3fe6,_0x42f451,_0x17422e,_0x1f7cbe,_0x2bc24d){logger[_0x8bab('0xc')](_0x8bab('0xd'));return request({'uri':util[_0x8bab('0xe')](_0x8bab('0xf'),_0x3f3fe6[_0x8bab('0x10')]),'method':'POST','body':{'ticket':_[_0x8bab('0x11')]({'requester_id':_0x17422e['id'],'submitter_id':_0x42f451?_0x42f451['id']:undefined,'assignee_id':_0x42f451?_0x42f451['id']:undefined,'tags':getTags(_0x1f7cbe[_0x8bab('0x12')],'name'),'subject':intUtil[_0x8bab('0x13')](_0x1f7cbe['Subjects'],_0x2bc24d,'\x20'),'description':intUtil[_0x8bab('0x13')](_0x1f7cbe[_0x8bab('0x14')],_0x2bc24d,'\x0a'),'comment':{'public':![],'body':intUtil[_0x8bab('0x13')](_0x1f7cbe[_0x8bab('0x14')],_0x2bc24d,'\x0a')}},getCustomFields(_0x1f7cbe['Fields'],_0x2bc24d))}})[_0x8bab('0x15')](function(_0x397a42){logger[_0x8bab('0xc')](_0x8bab('0x16'));return _0x397a42[_0x8bab('0x17')];});}function getUser(_0xdc58ca,_0x2d4783){if(intUtil[_0x8bab('0x18')](_0x2d4783)){logger['info'](_0x8bab('0x19'),_0x2d4783);return request({'uri':util['format'](_0x8bab('0x1a'),_0xdc58ca[_0x8bab('0x10')]),'qs':{'query':util[_0x8bab('0xe')](_0x8bab('0x1b'),_0x2d4783)}})[_0x8bab('0x15')](function(_0x5d88b2){if(_0x5d88b2['count']){logger[_0x8bab('0xc')](_0x8bab('0x1c'));return _[_0x8bab('0x1d')](_0x5d88b2[_0x8bab('0x1e')],{'email':_0x2d4783,'role':_0x8bab('0x1f')});}else{logger[_0x8bab('0xc')](_0x8bab('0x20'));return request({'uri':util[_0x8bab('0xe')]('%s/users/me.json',_0xdc58ca['remoteUri'])})[_0x8bab('0x15')](function(_0x33c9e7){logger[_0x8bab('0xc')]('Admin\x20account\x20selected.');return _0x33c9e7[_0x8bab('0x21')];});}});}else{logger[_0x8bab('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x8bab('0xe')]('%s/users/me.json',_0xdc58ca[_0x8bab('0x10')])})[_0x8bab('0x15')](function(_0x5ecf13){logger[_0x8bab('0xc')](_0x8bab('0x22'));return _0x5ecf13[_0x8bab('0x21')];});}}function getEndUser(_0x56de64,_0x9a395c,_0x623fa5){logger['info'](_0x8bab('0x23'),_0x623fa5);return request({'uri':util[_0x8bab('0xe')]('%s/search.json',_0x56de64[_0x8bab('0x10')]),'qs':{'query':util[_0x8bab('0xe')](_0x8bab('0x24'),_0x623fa5)}})['then'](function(_0x350fa3){var _0x5f56e1;if(_0x350fa3['results']['length']){_0x350fa3[_0x8bab('0x1e')]=_['filter'](_0x350fa3['results'],{'suspended':![],'role':_0x8bab('0x25')});if(_0x350fa3[_0x8bab('0x1e')][_0x8bab('0x26')]){_0x5f56e1=_[_0x8bab('0x27')](_0x350fa3[_0x8bab('0x1e')]);}}if(_0x5f56e1){logger[_0x8bab('0xc')](_0x8bab('0x28'));return _0x5f56e1;}else{logger['info'](_0x8bab('0x29'));return request({'uri':util[_0x8bab('0xe')](_0x8bab('0x2a'),_0x56de64['remoteUri']),'method':_0x8bab('0x2b'),'body':{'user':{'role':_0x8bab('0x25'),'name':util[_0x8bab('0xe')](_0x8bab('0x2c'),_0x9a395c||_0x623fa5),'phone':_0x623fa5}}})[_0x8bab('0x15')](function(_0x3e3ce9){logger['info'](_0x8bab('0x2d'));return _0x3e3ce9[_0x8bab('0x21')];});}});}function getAuth(_0x251b48){var _0x42c439;if(_0x251b48[_0x8bab('0x2e')]===_0x8bab('0x2f')){_0x42c439=util['format'](_0x8bab('0x30'),_0x251b48[_0x8bab('0x31')],_0x251b48[_0x8bab('0x2f')]);}else if(_0x251b48[_0x8bab('0x2e')]===_0x8bab('0x32')){_0x42c439=util[_0x8bab('0xe')](_0x8bab('0x33'),_0x251b48[_0x8bab('0x31')],_0x251b48[_0x8bab('0x32')]);}return util[_0x8bab('0xe')](_0x8bab('0x34'),new Buffer(_0x42c439)[_0x8bab('0x35')](_0x8bab('0x36')));}function request(_0x16b6a1){logger[_0x8bab('0x37')](_0x8bab('0x38'),JSON['stringify'](_0x16b6a1));return rp(_[_0x8bab('0x7')](_0x16b6a1,{'method':_0x8bab('0x39'),'headers':headers,'json':!![]}));}function getTags(_0x51050e,_0x3545fc){var _0x11797b=[];if(_0x51050e&&_0x51050e[_0x8bab('0x26')]>0x0){_0x11797b=_[_0x8bab('0x3a')](_0x51050e,_0x3545fc);}return _0x11797b;}function getCustomFields(_0xac1436,_0x33239c){var _0x21effe=[];var _0x1b696b={'custom_fields':[]};if(_0xac1436[_0x8bab('0x26')]>0x0){_['forEach'](_0xac1436,function(_0x189427){if(_0x189427[_0x8bab('0x3b')]==='string'&&_0x189427[_0x8bab('0x3c')]&&!_0x189427[_0x8bab('0x3d')]){_0x1b696b[_0x189427[_0x8bab('0x3c')][_0x8bab('0x3e')]()]=_0x189427[_0x8bab('0x3f')][_0x8bab('0x35')]();}else if(_0x189427[_0x8bab('0x3b')]===_0x8bab('0x40')&&_0x189427['idField']&&_0x189427[_0x8bab('0x3d')]){_0x1b696b[_0x8bab('0x41')][_0x8bab('0x42')]({'id':_0x189427[_0x8bab('0x43')],'value':_0x189427[_0x8bab('0x3f')]['toString']()});}else if(_0x189427['type']===_0x8bab('0x44')&&_0x189427[_0x8bab('0x45')]&&_0x189427[_0x8bab('0x43')]&&_0x189427[_0x8bab('0x3d')]){_0x33239c[_0x189427[_0x8bab('0x45')]]&&_0x1b696b[_0x8bab('0x41')][_0x8bab('0x42')]({'id':_0x189427[_0x8bab('0x43')],'value':_0x33239c[_0x189427[_0x8bab('0x45')]][_0x8bab('0x35')]()});}else if(_0x189427[_0x8bab('0x3b')]===_0x8bab('0x46')&&_0x189427[_0x8bab('0x47')]&&_0x189427[_0x8bab('0x47')]['name']&&_0x189427[_0x8bab('0x43')]&&_0x189427[_0x8bab('0x3d')]){_0x33239c[_0x189427[_0x8bab('0x47')][_0x8bab('0x48')][_0x8bab('0x3e')]()]&&_0x1b696b[_0x8bab('0x41')][_0x8bab('0x42')]({'id':_0x189427[_0x8bab('0x43')],'value':_0x33239c[_0x189427[_0x8bab('0x47')]['name'][_0x8bab('0x3e')]()][_0x8bab('0x35')]()});}});}return _0x1b696b;}exports['queue']=function(_0x167568,_0x2d98b3,_0x2dc745,_0x1afbca,_0x3be2ef,_0x1cf087){var _0x1e38ff,_0x2ac2c3;_0x1cf087[_0x8bab('0x10')]=intUtil[_0x8bab('0x49')](_0x1cf087[_0x8bab('0x10')]);_0x1cf087[_0x8bab('0x4a')]=intUtil[_0x8bab('0x49')](_0x1cf087[_0x8bab('0x4a')]);if(_0x3be2ef&&_0x3be2ef['monitor_format']){logger[_0x8bab('0xc')](_0x8bab('0x4b'),_0x8bab('0x4c'));_0x2d98b3['recordingURL']=util['format'](_0x8bab('0x4d'),_0x1cf087[_0x8bab('0x4a')],_0x2d98b3[_0x8bab('0x4e')],md5(_0x2d98b3[_0x8bab('0x4e')]));}else{_0x2d98b3[_0x8bab('0x4f')]='';}headers[_0x8bab('0x50')]=getAuth(_0x1cf087);return getUser(_0x1cf087,_0x1afbca['email'])[_0x8bab('0x15')](function(_0x51e3ef){_0x1e38ff=_0x51e3ef;logger[_0x8bab('0xc')](_0x8bab('0x51'),_0x1e38ff['id']);return getEndUser(_0x1cf087,_0x2d98b3[_0x8bab('0x52')],_0x2d98b3[_0x8bab('0x53')]);})[_0x8bab('0x15')](function(_0x3003c6){_0x2ac2c3=_0x3003c6;logger['info']('The\x20Enduser\x20ID\x20is:',_0x2ac2c3['id']);return getTicket(_0x1cf087,_0x1e38ff,_0x2ac2c3,_0x2dc745,_0x2d98b3);})[_0x8bab('0x15')](function(_0x474af2){if(_0x474af2){logger[_0x8bab('0xc')](_0x8bab('0x54'),_0x474af2['id']);switch(_0x1cf087[_0x8bab('0x3b')]){case _0x8bab('0x55'):logger['info'](_0x8bab('0x4b'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format']('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x1cf087[_0x8bab('0x10')],_0x1e38ff['id'],_0x474af2['id']),'method':_0x8bab('0x2b')});case _0x8bab('0x56'):logger[_0x8bab('0xc')](_0x8bab('0x4b'),_0x8bab('0x57'));emit(util[_0x8bab('0xe')](_0x8bab('0x58'),_0x1afbca[_0x8bab('0x48')]),_0x8bab('0x59'),{'uri':util[_0x8bab('0xe')](_0x8bab('0x5a'),_0x1cf087[_0x8bab('0x10')][_0x8bab('0x5b')](_0x8bab('0x5c'),''),_0x474af2['id'])});break;default:logger['error']('[QUEUE]',_0x8bab('0x5d'));}}})[_0x8bab('0x5e')](function(_0x13c7c0){logger['error'](_0x8bab('0x5f'),util[_0x8bab('0x60')](_0x13c7c0,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x12ba2a,_0x5a9356,_0x488d83,_0x181316,_0x30601a,_0x1d8ce3,_0x30a3dc){var _0x46c58b,_0x557d93;_0x1d8ce3[_0x8bab('0x10')]=intUtil['stripTrailingSlash'](_0x1d8ce3[_0x8bab('0x10')]);_0x1d8ce3[_0x8bab('0x4a')]=intUtil[_0x8bab('0x49')](_0x1d8ce3[_0x8bab('0x4a')]);if(_0x30a3dc&&_0x30a3dc[_0x8bab('0x61')]&&_0x30a3dc[_0x8bab('0x61')]!==_0x8bab('0x62')){logger['info']('[OUTBOUND]',_0x8bab('0x4c'));_0x5a9356[_0x8bab('0x4f')]=util[_0x8bab('0xe')](_0x8bab('0x4d'),_0x1d8ce3[_0x8bab('0x4a')],_0x5a9356[_0x8bab('0x4e')],md5(_0x5a9356[_0x8bab('0x4e')]));}headers['Authorization']=getAuth(_0x1d8ce3);return getUser(_0x1d8ce3,_0x181316[_0x8bab('0x63')])[_0x8bab('0x15')](function(_0x2a0905){_0x46c58b=_0x2a0905;logger[_0x8bab('0xc')]('The\x20User\x20ID\x20is:',_0x46c58b['id']);return getEndUser(_0x1d8ce3,_0x5a9356[_0x8bab('0x64')],_0x5a9356[_0x8bab('0x65')]);})[_0x8bab('0x15')](function(_0x33c3d7){_0x557d93=_0x33c3d7;logger[_0x8bab('0xc')](_0x8bab('0x66'),_0x557d93['id']);return getTicket(_0x1d8ce3,_0x46c58b,_0x557d93,_0x488d83,_0x5a9356);})[_0x8bab('0x15')](function(_0x5b4b8d){if(_0x5b4b8d){logger[_0x8bab('0xc')]('The\x20Ticket\x20ID\x20is:',_0x5b4b8d['id']);switch(_0x1d8ce3[_0x8bab('0x3b')]){case _0x8bab('0x55'):logger[_0x8bab('0xc')]('[OUTBOUND]',_0x8bab('0x67'));return request({'uri':util[_0x8bab('0xe')](_0x8bab('0x68'),_0x1d8ce3[_0x8bab('0x10')],_0x46c58b['id'],_0x5b4b8d['id']),'method':_0x8bab('0x2b')});case _0x8bab('0x56'):logger['info'](_0x8bab('0x69'),_0x8bab('0x57'));emit(util[_0x8bab('0xe')](_0x8bab('0x58'),_0x181316[_0x8bab('0x48')]),_0x8bab('0x59'),{'uri':util[_0x8bab('0xe')](_0x8bab('0x5a'),_0x1d8ce3[_0x8bab('0x10')][_0x8bab('0x5b')](_0x8bab('0x5c'),''),_0x5b4b8d['id'])});break;default:logger[_0x8bab('0x6a')]('[OUTBOUND]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x8bab('0x5e')](function(_0x143856){logger['error'](_0x8bab('0x6b'),util['inspect'](_0x143856,{'showHidden':!![],'depth':null}));});};exports[_0x8bab('0x6c')]=function(_0x560bff,_0x1fbc35,_0x42ec0b,_0x50a016,_0x43dd91,_0x53c18a){var _0x45c7b7,_0x4a3868;_0x53c18a['remoteUri']=intUtil[_0x8bab('0x49')](_0x53c18a[_0x8bab('0x10')]);_0x53c18a[_0x8bab('0x4a')]=intUtil['stripTrailingSlash'](_0x53c18a[_0x8bab('0x4a')]);if(_0x43dd91&&_0x43dd91[_0x8bab('0x6d')]){logger[_0x8bab('0xc')]('['+_0x1fbc35[_0x8bab('0x6e')][_0x8bab('0x6f')]()+']','Recording\x20is\x20enabled!');_0x1fbc35[_0x8bab('0x4f')]=util['format'](_0x8bab('0x4d'),_0x53c18a[_0x8bab('0x4a')],_0x1fbc35[_0x8bab('0x4e')],md5(_0x1fbc35['uniqueid']));}else{_0x1fbc35['recordingURL']='';}headers[_0x8bab('0x50')]=getAuth(_0x53c18a);return getUser(_0x53c18a)['then'](function(_0x2fb996){_0x45c7b7=_0x2fb996;logger[_0x8bab('0xc')](_0x8bab('0x51'),_0x45c7b7['id']);return getEndUser(_0x53c18a,_0x1fbc35[_0x8bab('0x52')],_0x1fbc35[_0x8bab('0x53')]);})[_0x8bab('0x15')](function(_0x1014e0){_0x4a3868=_0x1014e0;logger[_0x8bab('0xc')](_0x8bab('0x66'),_0x4a3868['id']);return getTicket(_0x53c18a,_0x45c7b7,_0x4a3868,_0x42ec0b,_0x1fbc35);})['then'](function(_0x3caeec){if(_0x3caeec){logger['info'](_0x8bab('0x54'),_0x3caeec['id']);}})[_0x8bab('0x5e')](function(_0x4bf716){logger[_0x8bab('0x6a')]('['+_0x1fbc35[_0x8bab('0x6e')][_0x8bab('0x6f')]()+']'+_0x8bab('0x70'),util[_0x8bab('0x60')](_0x4bf716,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob