server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x57af=['isAgentAvailable','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','hideNotification','STOP','lodash','./util','../../../../../config/logger','notificationId','squeue','agent','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime','agents','routing','forcedOwnership'];(function(_0x37eff5,_0x4213db){var _0x4d092e=function(_0x56b195){while(--_0x56b195){_0x37eff5['push'](_0x37eff5['shift']());}};_0x4d092e(++_0x4213db);}(_0x57af,0xcb));var _0xf57a=function(_0x13b8f3,_0x442821){_0x13b8f3=_0x13b8f3-0x0;var _0x1a6d06=_0x57af[_0x13b8f3];return _0x1a6d06;};'use strict';var _=require(_0xf57a('0x0'));var uuid=require('uuid');var util=require(_0xf57a('0x1'));var logger=require(_0xf57a('0x2'))('routing');var Agent=function(_0x5a9f02,_0x61656,_0x5b38c4,_0x25672a){this[_0xf57a('0x3')]=uuid['v4']();this[_0xf57a('0x4')]=_0x5a9f02;this[_0xf57a('0x5')]=_0x61656;this['realtime']=_0x5b38c4;this['routing']=_0x25672a;this[_0xf57a('0x4')][_0xf57a('0x6')](this[_0xf57a('0x7')][_0xf57a('0x8')](this),this[_0xf57a('0x9')][_0xf57a('0x8')](this));this[_0xf57a('0x4')]['on'](_0xf57a('0xa'),this['handleTimeout'][_0xf57a('0x8')](this));this['squeue']['on'](_0xf57a('0xb'),this[_0xf57a('0xc')][_0xf57a('0x8')](this));};Agent[_0xf57a('0xd')][_0xf57a('0x6')]=function(){this[_0xf57a('0x4')][_0xf57a('0x6')](this['handleRun'][_0xf57a('0x8')](this),this[_0xf57a('0x9')][_0xf57a('0x8')](this));};Agent[_0xf57a('0xd')][_0xf57a('0xc')]=function(){this[_0xf57a('0x9')](!![]);};Agent[_0xf57a('0xd')]['handleRun']=function(_0x51f30c){logger[_0xf57a('0xe')](_0xf57a('0xf'),this[_0xf57a('0x4')]['id'],this[_0xf57a('0x5')]['id']);if(_[_0xf57a('0x10')](this[_0xf57a('0x11')][_0xf57a('0x12')][this['agent']['id']])){logger[_0xf57a('0xe')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this['agent']['id']);setTimeout(this[_0xf57a('0x6')][_0xf57a('0x8')](this),0x3e8);}else{if(this[_0xf57a('0x13')][_0xf57a('0x14')]||util[_0xf57a('0x15')](this['squeue']['id'],this[_0xf57a('0x11')][_0xf57a('0x12')][this[_0xf57a('0x5')]['id']],this[_0xf57a('0x4')]['channel'],![])){this['realtime'][_0xf57a('0x12')][this['agent']['id']][_0xf57a('0x16')]=!![];this['realtime'][_0xf57a('0x12')][this['agent']['id']][_0xf57a('0x17')]=undefined;util[_0xf57a('0x18')](this[_0xf57a('0x3')],this[_0xf57a('0x4')]['id'],this[_0xf57a('0x11')][_0xf57a('0x12')][this[_0xf57a('0x5')]['id']],null,this[_0xf57a('0x13')]);util[_0xf57a('0x19')](this[_0xf57a('0x4')]['id'],this['realtime'][_0xf57a('0x12')][this[_0xf57a('0x5')]['id']],_0xf57a('0x1a')+(this['routing'][_0xf57a('0x14')]?_0xf57a('0x1b'):''));}else{logger[_0xf57a('0xe')](_0xf57a('0x1c'),this[_0xf57a('0x4')]['id'],this[_0xf57a('0x5')]['id']);setTimeout(this[_0xf57a('0x6')]['bind'](this),0x3e8);}}};Agent[_0xf57a('0xd')][_0xf57a('0x9')]=function(_0x556b6d){if(_[_0xf57a('0x10')](this[_0xf57a('0x11')]['agents'][this[_0xf57a('0x5')]['id']])){return logger[_0xf57a('0xe')](_0xf57a('0x1d'),this[_0xf57a('0x4')]['id'],this[_0xf57a('0x5')]['id']);}else{logger[_0xf57a('0xe')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0xf57a('0x5')]['id']);util[_0xf57a('0x1e')](this[_0xf57a('0x3')],this[_0xf57a('0x4')]['id'],this['realtime'][_0xf57a('0x12')][this[_0xf57a('0x5')]['id']],null,this[_0xf57a('0x13')]);this['realtime'][_0xf57a('0x12')][this[_0xf57a('0x5')]['id']][_0xf57a('0x16')]=![];this[_0xf57a('0x11')][_0xf57a('0x12')][this['agent']['id']][_0xf57a('0x17')]=undefined;util[_0xf57a('0x19')](this[_0xf57a('0x4')]['id'],this[_0xf57a('0x11')][_0xf57a('0x12')][this['agent']['id']],_0x556b6d?_0xf57a('0x1f'):'TIMEOUT');}if(!_0x556b6d){setTimeout(this['push'][_0xf57a('0x8')](this),0x3e8);}};function agent(_0xf3f0a6,_0xfe160,_0x106520,_0x4fe912){return new Agent(_0xf3f0a6,_0xfe160,_0x106520,_0x4fe912);}module['exports']=agent;