server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x8148=['drained','prototype','push','handleRun','info','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','agents','busy','RINGING',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s','busyQueue','writeLog','STOP','TIMEOUT','exports','uuid','../../../../../config/logger','routing','notificationId','realtime','squeue','handleTimeout','bind'];(function(_0x292893,_0x3cd21e){var _0x5a55ac=function(_0x420f8d){while(--_0x420f8d){_0x292893['push'](_0x292893['shift']());}};_0x5a55ac(++_0x3cd21e);}(_0x8148,0x124));var _0x8814=function(_0x44aabe,_0x4f8d1c){_0x44aabe=_0x44aabe-0x0;var _0x2f9831=_0x8148[_0x44aabe];return _0x2f9831;};'use strict';var _=require('lodash');var uuid=require(_0x8814('0x0'));var util=require('./util');var logger=require(_0x8814('0x1'))(_0x8814('0x2'));var Agent=function(_0x1a3fbc,_0x4e3903,_0x55a57,_0x43f77d){this[_0x8814('0x3')]=uuid['v4']();this['squeue']=_0x1a3fbc;this['agent']=_0x4e3903;this[_0x8814('0x4')]=_0x55a57;this[_0x8814('0x2')]=_0x43f77d;this[_0x8814('0x5')]['push'](this['handleRun']['bind'](this),this[_0x8814('0x6')]['bind'](this));this[_0x8814('0x5')]['on']('timeout',this[_0x8814('0x6')][_0x8814('0x7')](this));this[_0x8814('0x5')]['on'](_0x8814('0x8'),this['handleDrained'][_0x8814('0x7')](this));};Agent[_0x8814('0x9')][_0x8814('0xa')]=function(){this[_0x8814('0x5')][_0x8814('0xa')](this[_0x8814('0xb')]['bind'](this),this[_0x8814('0x6')][_0x8814('0x7')](this));};Agent['prototype']['handleDrained']=function(){this[_0x8814('0x6')](!![]);};Agent[_0x8814('0x9')][_0x8814('0xb')]=function(_0x456b32){logger[_0x8814('0xc')](_0x8814('0xd'),this[_0x8814('0x5')]['id'],this[_0x8814('0xe')]['id']);if(_[_0x8814('0xf')](this[_0x8814('0x4')]['agents'][this[_0x8814('0xe')]['id']])){logger[_0x8814('0xc')](_0x8814('0x10'),this['squeue']['id'],this[_0x8814('0xe')]['id']);setTimeout(this[_0x8814('0xa')][_0x8814('0x7')](this),0x3e8);}else{if(this[_0x8814('0x2')][_0x8814('0x11')]||util[_0x8814('0x12')](this[_0x8814('0x5')]['id'],this['realtime']['agents'][this[_0x8814('0xe')]['id']],this[_0x8814('0x5')][_0x8814('0x13')],![])){this[_0x8814('0x4')][_0x8814('0x14')][this[_0x8814('0xe')]['id']][_0x8814('0x15')]=!![];this[_0x8814('0x4')][_0x8814('0x14')][this[_0x8814('0xe')]['id']]['busyQueue']=undefined;util['showNotification'](this[_0x8814('0x3')],this['squeue']['id'],this[_0x8814('0x4')][_0x8814('0x14')][this['agent']['id']],null,this[_0x8814('0x2')]);util['writeLog'](this[_0x8814('0x5')]['id'],this[_0x8814('0x4')][_0x8814('0x14')][this[_0x8814('0xe')]['id']],_0x8814('0x16')+(this[_0x8814('0x2')][_0x8814('0x11')]?_0x8814('0x17'):''));}else{logger[_0x8814('0xc')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0x8814('0xe')]['id']);setTimeout(this['push'][_0x8814('0x7')](this),0x3e8);}}};Agent['prototype'][_0x8814('0x6')]=function(_0x2dfa18){if(_['isNil'](this[_0x8814('0x4')]['agents'][this['agent']['id']])){return logger[_0x8814('0xc')](_0x8814('0x10'),this[_0x8814('0x5')]['id'],this[_0x8814('0xe')]['id']);}else{logger[_0x8814('0xc')](_0x8814('0x18'),this[_0x8814('0x5')]['id'],this[_0x8814('0xe')]['id']);util['hideNotification'](this[_0x8814('0x3')],this[_0x8814('0x5')]['id'],this[_0x8814('0x4')][_0x8814('0x14')][this[_0x8814('0xe')]['id']],null,this[_0x8814('0x2')]);this[_0x8814('0x4')][_0x8814('0x14')][this[_0x8814('0xe')]['id']][_0x8814('0x15')]=![];this['realtime'][_0x8814('0x14')][this[_0x8814('0xe')]['id']][_0x8814('0x19')]=undefined;util[_0x8814('0x1a')](this['squeue']['id'],this['realtime'][_0x8814('0x14')][this[_0x8814('0xe')]['id']],_0x2dfa18?_0x8814('0x1b'):_0x8814('0x1c'));}if(!_0x2dfa18){setTimeout(this['push'][_0x8814('0x7')](this),0x3e8);}};function agent(_0x3632f5,_0x3e1697,_0x2f7b7b,_0x302d6d){return new Agent(_0x3632f5,_0x3e1697,_0x2f7b7b,_0x302d6d);}module[_0x8814('0x1d')]=agent;