server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x12d7=['handleRun','handleTimeout','drained','handleDrained','bind','prototype','push','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime','agents','debug','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','notificationId','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busyQueue','STOP','TIMEOUT','exports','lodash','./util','../../../../../config/logger','routing','squeue','agent'];(function(_0x1cf5c0,_0x1a8a6f){var _0x16efce=function(_0x2ab81b){while(--_0x2ab81b){_0x1cf5c0['push'](_0x1cf5c0['shift']());}};_0x16efce(++_0x1a8a6f);}(_0x12d7,0xda));var _0x712d=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x12d7[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x712d('0x0'));var uuid=require('uuid');var util=require(_0x712d('0x1'));var logger=require(_0x712d('0x2'))(_0x712d('0x3'));var Agent=function(_0xfabbe6,_0x56683d,_0x1155b6,_0x2e0c40){this['notificationId']=uuid['v4']();this[_0x712d('0x4')]=_0xfabbe6;this[_0x712d('0x5')]=_0x56683d;this['realtime']=_0x1155b6;this[_0x712d('0x3')]=_0x2e0c40;this['squeue']['push'](this[_0x712d('0x6')]['bind'](this),this['handleTimeout']['bind'](this));this['squeue']['on']('timeout',this[_0x712d('0x7')]['bind'](this));this[_0x712d('0x4')]['on'](_0x712d('0x8'),this[_0x712d('0x9')][_0x712d('0xa')](this));};Agent[_0x712d('0xb')][_0x712d('0xc')]=function(){this[_0x712d('0x4')][_0x712d('0xc')](this['handleRun'][_0x712d('0xa')](this),this[_0x712d('0x7')][_0x712d('0xa')](this));};Agent[_0x712d('0xb')][_0x712d('0x9')]=function(){this[_0x712d('0x7')](!![]);};Agent[_0x712d('0xb')]['handleRun']=function(){logger['debug'](_0x712d('0xd'),this[_0x712d('0x4')]['id'],this['agent']['id']);if(_[_0x712d('0xe')](this[_0x712d('0xf')][_0x712d('0x10')][this[_0x712d('0x5')]['id']])){logger[_0x712d('0x11')](_0x712d('0x12'),this[_0x712d('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x712d('0xc')][_0x712d('0xa')](this),0x3e8);}else{if(this[_0x712d('0x3')][_0x712d('0x13')]||util[_0x712d('0x14')](this[_0x712d('0x4')]['id'],this[_0x712d('0xf')][_0x712d('0x10')][this['agent']['id']],this['squeue'][_0x712d('0x15')],![])){this['realtime']['agents'][this[_0x712d('0x5')]['id']][_0x712d('0x16')]=!![];this['realtime']['agents'][this[_0x712d('0x5')]['id']]['busyQueue']=undefined;util['showNotification'](this[_0x712d('0x17')],this[_0x712d('0x4')]['id'],this['realtime'][_0x712d('0x10')][this[_0x712d('0x5')]['id']],null,this[_0x712d('0x3')]);util[_0x712d('0x18')](this[_0x712d('0x4')]['id'],this['realtime']['agents'][this[_0x712d('0x5')]['id']],'RINGING'+(this[_0x712d('0x3')][_0x712d('0x13')]?':FORCED':''));}else{logger['debug'](_0x712d('0x19'),this['squeue']['id'],this[_0x712d('0x5')]['id']);setTimeout(this[_0x712d('0xc')][_0x712d('0xa')](this),0x3e8);}}};Agent[_0x712d('0xb')][_0x712d('0x7')]=function(_0x5c4270){if(_[_0x712d('0xe')](this[_0x712d('0xf')]['agents'][this['agent']['id']])){return logger['debug'](_0x712d('0x12'),this[_0x712d('0x4')]['id'],this[_0x712d('0x5')]['id']);}else{logger['debug'](_0x712d('0x1a'),this['squeue']['id'],this['agent']['id']);util[_0x712d('0x1b')](this['notificationId'],this['squeue']['id'],this[_0x712d('0xf')][_0x712d('0x10')][this[_0x712d('0x5')]['id']],null,this[_0x712d('0x3')]);this[_0x712d('0xf')]['agents'][this[_0x712d('0x5')]['id']]['busy']=![];this[_0x712d('0xf')]['agents'][this[_0x712d('0x5')]['id']][_0x712d('0x1c')]=undefined;util[_0x712d('0x18')](this[_0x712d('0x4')]['id'],this[_0x712d('0xf')][_0x712d('0x10')][this['agent']['id']],_0x5c4270?_0x712d('0x1d'):_0x712d('0x1e'));}if(!_0x5c4270){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x325948,_0x45a8c4,_0x5d0ad9,_0x3be1ca){return new Agent(_0x325948,_0x45a8c4,_0x5d0ad9,_0x3be1ca);}module[_0x712d('0x1f')]=agent;