server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xef3c=['[%s][AGENT]\x20timeout\x20with\x20%s','writeLog','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','realtime','push','handleRun','bind','handleTimeout','squeue','timeout','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','busy','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available'];(function(_0x46ba12,_0x47cf95){var _0x3c2297=function(_0x1f8428){while(--_0x1f8428){_0x46ba12['push'](_0x46ba12['shift']());}};_0x3c2297(++_0x47cf95);}(_0xef3c,0x143));var _0xcef3=function(_0x34e6fa,_0x51bcd8){_0x34e6fa=_0x34e6fa-0x0;var _0x2fad82=_0xef3c[_0x34e6fa];return _0x2fad82;};'use strict';var _=require(_0xcef3('0x0'));var uuid=require(_0xcef3('0x1'));var util=require(_0xcef3('0x2'));var logger=require(_0xcef3('0x3'))(_0xcef3('0x4'));var Agent=function(_0x12d80d,_0x452386,_0x1b873d,_0x3361bf){this[_0xcef3('0x5')]=uuid['v4']();this['squeue']=_0x12d80d;this['agent']=_0x452386;this[_0xcef3('0x6')]=_0x1b873d;this[_0xcef3('0x4')]=_0x3361bf;this['squeue'][_0xcef3('0x7')](this[_0xcef3('0x8')][_0xcef3('0x9')](this),this[_0xcef3('0xa')][_0xcef3('0x9')](this));this[_0xcef3('0xb')]['on'](_0xcef3('0xc'),this[_0xcef3('0xa')][_0xcef3('0x9')](this));this[_0xcef3('0xb')]['on']('drained',this[_0xcef3('0xd')][_0xcef3('0x9')](this));};Agent['prototype']['push']=function(){this[_0xcef3('0xb')][_0xcef3('0x7')](this[_0xcef3('0x8')][_0xcef3('0x9')](this),this['handleTimeout']['bind'](this));};Agent['prototype']['handleDrained']=function(){this[_0xcef3('0xa')](!![]);};Agent[_0xcef3('0xe')]['handleRun']=function(_0x1a3ffd){logger['info'](_0xcef3('0xf'),this['squeue']['id'],this[_0xcef3('0x10')]['id']);if(_[_0xcef3('0x11')](this['realtime']['agents'][this[_0xcef3('0x10')]['id']])){logger[_0xcef3('0x12')](_0xcef3('0x13'),this[_0xcef3('0xb')]['id'],this['agent']['id']);setTimeout(this[_0xcef3('0x7')]['bind'](this),0x3e8);}else{if(this[_0xcef3('0x4')][_0xcef3('0x14')]||util[_0xcef3('0x15')](this[_0xcef3('0xb')]['id'],this[_0xcef3('0x6')][_0xcef3('0x16')][this['agent']['id']],this[_0xcef3('0xb')]['channel'],![])){this[_0xcef3('0x6')][_0xcef3('0x16')][this[_0xcef3('0x10')]['id']][_0xcef3('0x17')]=!![];this[_0xcef3('0x6')][_0xcef3('0x16')][this[_0xcef3('0x10')]['id']]['busyQueue']=undefined;util['showNotification'](this[_0xcef3('0x5')],this[_0xcef3('0xb')]['id'],this['realtime'][_0xcef3('0x16')][this[_0xcef3('0x10')]['id']],null,this[_0xcef3('0x4')]);util['writeLog'](this[_0xcef3('0xb')]['id'],this['realtime'][_0xcef3('0x16')][this['agent']['id']],'RINGING'+(this['routing'][_0xcef3('0x14')]?':FORCED':''));}else{logger['info'](_0xcef3('0x18'),this[_0xcef3('0xb')]['id'],this['agent']['id']);setTimeout(this[_0xcef3('0x7')][_0xcef3('0x9')](this),0x3e8);}}};Agent[_0xcef3('0xe')]['handleTimeout']=function(_0x375619){if(_[_0xcef3('0x11')](this[_0xcef3('0x6')]['agents'][this[_0xcef3('0x10')]['id']])){return logger['info'](_0xcef3('0x13'),this[_0xcef3('0xb')]['id'],this[_0xcef3('0x10')]['id']);}else{logger[_0xcef3('0x12')](_0xcef3('0x19'),this[_0xcef3('0xb')]['id'],this[_0xcef3('0x10')]['id']);util['hideNotification'](this[_0xcef3('0x5')],this[_0xcef3('0xb')]['id'],this[_0xcef3('0x6')][_0xcef3('0x16')][this['agent']['id']],null,this['routing']);this[_0xcef3('0x6')][_0xcef3('0x16')][this['agent']['id']][_0xcef3('0x17')]=![];this[_0xcef3('0x6')][_0xcef3('0x16')][this[_0xcef3('0x10')]['id']]['busyQueue']=undefined;util[_0xcef3('0x1a')](this[_0xcef3('0xb')]['id'],this[_0xcef3('0x6')]['agents'][this[_0xcef3('0x10')]['id']],_0x375619?'STOP':_0xcef3('0x1b'));}if(!_0x375619){setTimeout(this[_0xcef3('0x7')][_0xcef3('0x9')](this),0x3e8);}};function agent(_0x1d0afc,_0xd6b682,_0x541f36,_0xbccd6){return new Agent(_0x1d0afc,_0xd6b682,_0x541f36,_0xbccd6);}module[_0xcef3('0x1c')]=agent;