server/services/routing/server/applications/strategy/agent.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
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  18 var _0xc0ef=['routing','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','lodash','uuid','../../../../../config/logger','realtime','push','handleRun','handleTimeout','bind','squeue','timeout','handleDrained','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','forcedOwnership','isAgentAvailable','channel','busyQueue','showNotification','notificationId'];(function(_0x3a4f4c,_0x395b3d){var _0x3bd952=function(_0x18747e){while(--_0x18747e){_0x3a4f4c['push'](_0x3a4f4c['shift']());}};_0x3bd952(++_0x395b3d);}(_0xc0ef,0x109));var _0xfc0e=function(_0x1d69f1,_0x3fd45c){_0x1d69f1=_0x1d69f1-0x0;var _0x43210b=_0xc0ef[_0x1d69f1];return _0x43210b;};'use strict';var _=require(_0xfc0e('0x0'));var uuid=require(_0xfc0e('0x1'));var util=require('./util');var logger=require(_0xfc0e('0x2'))('routing');var Agent=function(_0x3c58b5,_0x239d31,_0x504ae5,_0x121b44){this['notificationId']=uuid['v4']();this['squeue']=_0x3c58b5;this['agent']=_0x239d31;this[_0xfc0e('0x3')]=_0x504ae5;this['routing']=_0x121b44;this['squeue'][_0xfc0e('0x4')](this[_0xfc0e('0x5')]['bind'](this),this[_0xfc0e('0x6')][_0xfc0e('0x7')](this));this[_0xfc0e('0x8')]['on'](_0xfc0e('0x9'),this[_0xfc0e('0x6')]['bind'](this));this[_0xfc0e('0x8')]['on']('drained',this[_0xfc0e('0xa')][_0xfc0e('0x7')](this));};Agent[_0xfc0e('0xb')]['push']=function(){this[_0xfc0e('0x8')]['push'](this[_0xfc0e('0x5')][_0xfc0e('0x7')](this),this[_0xfc0e('0x6')]['bind'](this));};Agent[_0xfc0e('0xb')][_0xfc0e('0xa')]=function(){this[_0xfc0e('0x6')](!![]);};Agent['prototype']['handleRun']=function(){logger[_0xfc0e('0xc')](_0xfc0e('0xd'),this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0xe')]['id']);if(_[_0xfc0e('0xf')](this['realtime'][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']])){logger[_0xfc0e('0xc')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0xe')]['id']);setTimeout(this[_0xfc0e('0x4')][_0xfc0e('0x7')](this),0x3e8);}else{if(this['routing'][_0xfc0e('0x11')]||util[_0xfc0e('0x12')](this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0x3')][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']],this[_0xfc0e('0x8')][_0xfc0e('0x13')],![])){this['realtime'][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']]['busy']=!![];this[_0xfc0e('0x3')][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']][_0xfc0e('0x14')]=undefined;util[_0xfc0e('0x15')](this[_0xfc0e('0x16')],this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0x3')][_0xfc0e('0x10')][this['agent']['id']],null,this[_0xfc0e('0x17')]);util[_0xfc0e('0x18')](this['squeue']['id'],this[_0xfc0e('0x3')]['agents'][this['agent']['id']],'RINGING'+(this['routing']['forcedOwnership']?':FORCED':''));}else{logger[_0xfc0e('0xc')](_0xfc0e('0x19'),this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0xe')]['id']);setTimeout(this[_0xfc0e('0x4')][_0xfc0e('0x7')](this),0x3e8);}}};Agent['prototype'][_0xfc0e('0x6')]=function(_0x2c2e26){if(_[_0xfc0e('0xf')](this[_0xfc0e('0x3')]['agents'][this['agent']['id']])){return logger[_0xfc0e('0xc')](_0xfc0e('0x1a'),this['squeue']['id'],this[_0xfc0e('0xe')]['id']);}else{logger['debug'](_0xfc0e('0x1b'),this[_0xfc0e('0x8')]['id'],this[_0xfc0e('0xe')]['id']);util[_0xfc0e('0x1c')](this[_0xfc0e('0x16')],this['squeue']['id'],this[_0xfc0e('0x3')][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']],null,this[_0xfc0e('0x17')]);this['realtime'][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']]['busy']=![];this[_0xfc0e('0x3')][_0xfc0e('0x10')][this[_0xfc0e('0xe')]['id']]['busyQueue']=undefined;util[_0xfc0e('0x18')](this['squeue']['id'],this[_0xfc0e('0x3')][_0xfc0e('0x10')][this['agent']['id']],_0x2c2e26?_0xfc0e('0x1d'):_0xfc0e('0x1e'));}if(!_0x2c2e26){setTimeout(this[_0xfc0e('0x4')][_0xfc0e('0x7')](this),0x3e8);}};function agent(_0x8ed2d7,_0x56ae87,_0x3afd28,_0x5c8365){return new Agent(_0x8ed2d7,_0x56ae87,_0x3afd28,_0x5c8365);}module[_0xfc0e('0x1f')]=agent;