server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7a70=['name','showNotification','notificationId','RINGING','[%s][QUEUE]\x20timeout\x20with\x20%s','hideNotification','writeLog','TIMEOUT','busy','exports','uuid','./util','../../../../../config/logger','queue','realtime','routing','intervals','squeue','push','bind','module','handleTimeout','drained','prototype','handleRun','handleCheckReject','agents','[%s][QUEUE]\x20available\x20again\x20%s','agentId','mapAgentsId','info','[%s][QUEUE]\x20try\x20with\x20%s','isNil','done','isAgentAvailable','channel','busyQueue'];(function(_0x56a406,_0xc9361){var _0x55ed86=function(_0x5a1650){while(--_0x5a1650){_0x56a406['push'](_0x56a406['shift']());}};_0x55ed86(++_0xc9361);}(_0x7a70,0x17c));var _0x07a7=function(_0x3d98c1,_0x204914){_0x3d98c1=_0x3d98c1-0x0;var _0xbc0ff6=_0x7a70[_0x3d98c1];return _0xbc0ff6;};'use strict';var rr=require('rr');var _=require('lodash');var uuid=require(_0x07a7('0x0'));var util=require(_0x07a7('0x1'));var logger=require(_0x07a7('0x2'))('routing');var RRMemory=function(_0x302ece,_0x3da961,_0x2220f8,_0x464343){this['notificationId']=uuid['v4']();this['squeue']=_0x302ece;this[_0x07a7('0x3')]=_0x3da961;this[_0x07a7('0x4')]=_0x2220f8;this[_0x07a7('0x5')]=_0x464343;this[_0x07a7('0x6')]={};this[_0x07a7('0x7')][_0x07a7('0x8')](this['handleRun'][_0x07a7('0x9')](this),this['handleTimeout']['bind'](this),this[_0x07a7('0xa')]);this[_0x07a7('0x7')]['on']('timeout',this[_0x07a7('0xb')][_0x07a7('0x9')](this));this[_0x07a7('0x7')]['on'](_0x07a7('0xc'),this['handleDrained'][_0x07a7('0x9')](this));};RRMemory[_0x07a7('0xd')]['push']=function(){this[_0x07a7('0x7')][_0x07a7('0x8')](this[_0x07a7('0xe')][_0x07a7('0x9')](this),this['handleTimeout'][_0x07a7('0x9')](this));};RRMemory[_0x07a7('0xd')]['handleDrained']=function(_0x21b496){this[_0x07a7('0xb')](!![]);};RRMemory[_0x07a7('0xd')][_0x07a7('0xf')]=function(_0x4cecd6){if(util['isAgentAvailable'](this['squeue']['id'],this['realtime'][_0x07a7('0x10')][this['agentId']],this[_0x07a7('0x7')]['channel'],!![])){logger['info'](_0x07a7('0x11'),this[_0x07a7('0x7')]['id'],this[_0x07a7('0x12')]);clearInterval(this['intervals'][this[_0x07a7('0x12')]]);_0x4cecd6['done']();setTimeout(this['push'][_0x07a7('0x9')](this),0x3e8);}};RRMemory[_0x07a7('0xd')][_0x07a7('0xe')]=function(_0x96969a){this[_0x07a7('0x12')]=rr(this['queue'][_0x07a7('0x13')]);logger[_0x07a7('0x14')](_0x07a7('0x15'),this[_0x07a7('0x7')]['id'],this[_0x07a7('0x12')]);if(_[_0x07a7('0x16')](this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]])){logger[_0x07a7('0x14')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x07a7('0x7')]['id'],this['agentId']);_0x96969a[_0x07a7('0x17')]();setTimeout(this[_0x07a7('0x8')][_0x07a7('0x9')](this),0x3e8);}else{if(util[_0x07a7('0x18')](this[_0x07a7('0x7')]['id'],this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]],this[_0x07a7('0x7')][_0x07a7('0x19')],!![])){this[_0x07a7('0x4')]['agents'][this[_0x07a7('0x12')]]['busy']=!![];this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]][_0x07a7('0x1a')]=this[_0x07a7('0x3')][_0x07a7('0x1b')];util[_0x07a7('0x1c')](this[_0x07a7('0x1d')],this[_0x07a7('0x7')]['id'],this[_0x07a7('0x4')]['agents'][this[_0x07a7('0x12')]],this[_0x07a7('0x3')],this[_0x07a7('0x5')]);util['writeLog'](this[_0x07a7('0x7')]['id'],this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]],_0x07a7('0x1e'));this[_0x07a7('0x6')][this[_0x07a7('0x12')]]=setInterval(this[_0x07a7('0xf')][_0x07a7('0x9')](this,_0x96969a),0x3e8);}else{logger[_0x07a7('0x14')]('[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s',this[_0x07a7('0x7')]['id'],this['agentId']);_0x96969a[_0x07a7('0x17')]();setTimeout(this['push'][_0x07a7('0x9')](this),0x3e8);}}};RRMemory[_0x07a7('0xd')][_0x07a7('0xb')]=function(_0x1d9f18){logger['info'](_0x07a7('0x1f'),this['squeue']['id'],this[_0x07a7('0x12')]);if(_[_0x07a7('0x16')](this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]])){logger[_0x07a7('0x14')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x07a7('0x7')]['id'],this[_0x07a7('0x12')]);}else{clearInterval(this[_0x07a7('0x6')][this[_0x07a7('0x12')]]);util[_0x07a7('0x20')](this['notificationId'],this['squeue']['id'],this['realtime'][_0x07a7('0x10')][this[_0x07a7('0x12')]],this[_0x07a7('0x3')],this['routing']);util[_0x07a7('0x21')](this[_0x07a7('0x7')]['id'],this[_0x07a7('0x4')][_0x07a7('0x10')][this[_0x07a7('0x12')]],_0x07a7('0x22'));this['realtime'][_0x07a7('0x10')][this[_0x07a7('0x12')]][_0x07a7('0x23')]=![];this[_0x07a7('0x4')][_0x07a7('0x10')][this['agentId']][_0x07a7('0x1a')]=undefined;}if(!_0x1d9f18){setTimeout(this[_0x07a7('0x8')][_0x07a7('0x9')](this),0x3e8);}};function rrmemory(_0x3c7f6c,_0x46c621,_0x3b66a0,_0x11a63c){return new RRMemory(_0x3c7f6c,_0x46c621,_0x3b66a0,_0x11a63c);}module[_0x07a7('0x24')]=rrmemory;