server/services/routing/server/applications/strategy/util.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xba97=['interaction','saveWaitingNotification','agents','WaitingInteractions','removeWaitingNotification','writeLog','util','../utils','ioredis','../../../../../config/environment','../../../../../config/logger','redis','defaults','localhost','\x20interaction','name','notificationSound','notificationShake','body','queue','msg','getMustacheRender','notificationTemplate','I\x20can\x27t\x20render\x20your\x20template','error','format','[%s][QUEUE]\x20%s','message','user:%s','notification:%s','save','remove','debug','[%s][QUEUE][AGENT:%s][STATUS:%s]','busy','BUSY','online','OFFLINE','Pause','hasOwnProperty','Capacity','CurrentCapacity','\x20MAXCAPACITY','showNotification','hideNotification','checkWaitingNotifications','UserId','some','channel','QueuesWaitingInteractions','capitalize','InteractionId'];(function(_0x1e015f,_0x213a8e){var _0xbc58d=function(_0xc6817b){while(--_0xc6817b){_0x1e015f['push'](_0x1e015f['shift']());}};_0xbc58d(++_0x213a8e);}(_0xba97,0x13e));var _0x7ba9=function(_0x5c8d06,_0x2e02e6){_0x5c8d06=_0x5c8d06-0x0;var _0x1516c3=_0xba97[_0x5c8d06];return _0x1516c3;};'use strict';var _=require('lodash');var util=require(_0x7ba9('0x0'));var utils=require(_0x7ba9('0x1'));var Redis=require(_0x7ba9('0x2'));var config=require(_0x7ba9('0x3'));var logger=require(_0x7ba9('0x4'))('routing');config[_0x7ba9('0x5')]=_[_0x7ba9('0x6')](config[_0x7ba9('0x5')],{'host':_0x7ba9('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x7ba9('0x5')]));function sendNotification(_0x20fc9d,_0x448814,_0x25f2bf,_0x3c4cd8,_0xd5ce1,_0x10e303){var _0xe88e11=_0x10e303||{};var _0x52d56d=_0x25f2bf['split']('.');var _0x561d2b={'uniqueid':_0x448814,'channel':_0x52d56d[0x0],'id':_0x52d56d[0x1],'title':_0x52d56d[0x0]+_0x7ba9('0x8'),'interactionId':_0x52d56d[0x2],'queue':_0xd5ce1?_0xd5ce1[_0x7ba9('0x9')]:null,'sound':_0xe88e11['account'][_0x7ba9('0xa')],'shake':_0xe88e11['account'][_0x7ba9('0xb')]};try{if(!_0xe88e11[_0x7ba9('0xc')]){_0xe88e11[_0x7ba9('0xc')]={};}if(_0xd5ce1){_0xe88e11[_0x7ba9('0xc')][_0x7ba9('0xd')]=_0xd5ce1;}else if(_0xe88e11[_0x7ba9('0xc')][_0x7ba9('0xd')]){delete _0xe88e11[_0x7ba9('0xc')][_0x7ba9('0xd')];}_0x561d2b[_0x7ba9('0xe')]=utils[_0x7ba9('0xf')](_0xe88e11['account'][_0x7ba9('0x10')],_0xe88e11);}catch(_0x1089c7){_0x561d2b[_0x7ba9('0xe')]=_0x7ba9('0x11');logger[_0x7ba9('0x12')](util[_0x7ba9('0x13')](_0x7ba9('0x14'),_0x448814,_0x1089c7[_0x7ba9('0x15')]));}io['to'](util[_0x7ba9('0x13')](_0x7ba9('0x16'),_0x3c4cd8[_0x7ba9('0x9')]))['emit'](util[_0x7ba9('0x13')](_0x7ba9('0x17'),_0x20fc9d?_0x7ba9('0x18'):_0x7ba9('0x19')),_0x561d2b);}function writeLog(_0x1ddce8,_0x471dc2,_0x3803b3){return logger[_0x7ba9('0x1a')](util[_0x7ba9('0x13')](_0x7ba9('0x1b'),_0x1ddce8,_0x471dc2[_0x7ba9('0x9')],_0x3803b3));}exports['isAgentAvailable']=function(_0x2c0b81,_0x2951b8,_0x6af753,_0x2cce25){if(_0x2951b8[_0x7ba9('0x1c')]){writeLog(_0x2c0b81,_0x2951b8,_0x7ba9('0x1d'));return![];}if(!_0x2951b8[_0x7ba9('0x1e')]){writeLog(_0x2c0b81,_0x2951b8,_0x7ba9('0x1f'));return![];}if(_0x2951b8[_0x6af753+_0x7ba9('0x20')]){writeLog(_0x2c0b81,_0x2951b8,'PAUSE');return![];}if(_0x2cce25&&_0x2951b8[_0x7ba9('0x21')](_0x6af753+_0x7ba9('0x22'))&&_0x2951b8[_0x7ba9('0x21')](_0x6af753+_0x7ba9('0x23'))){if(_0x2951b8[_0x6af753+_0x7ba9('0x22')]>0x0&&_0x2951b8[_0x6af753+_0x7ba9('0x23')]>=_0x2951b8[_0x6af753+_0x7ba9('0x22')]){writeLog(_0x2c0b81,_0x2951b8,_0x6af753['toUpperCase']()+_0x7ba9('0x24'));return![];}}return!![];};exports[_0x7ba9('0x25')]=function(_0x925e2e,_0x485d03,_0xef6452,_0x4c5c66,_0x5a8ef8){return sendNotification(!![],_0x925e2e,_0x485d03,_0xef6452,_0x4c5c66,_0x5a8ef8);};exports[_0x7ba9('0x26')]=function(_0x28813d,_0x53e0f5,_0x49df85,_0x202c36,_0x38e21b){return sendNotification(![],_0x28813d,_0x53e0f5,_0x49df85,_0x202c36,_0x38e21b);};exports[_0x7ba9('0x27')]=function(_0x5254f8,_0x596872,_0x28f9ed){var _0x13efb4=_0x596872['interaction'][_0x7ba9('0x28')];if(!_0x13efb4&&_0x28f9ed){_0x13efb4=_0x28f9ed['id'];}var _0x304dc7=_[_0x7ba9('0x29')](_0x5254f8[_0x596872[_0x7ba9('0x2a')]+_0x7ba9('0x2b')],function(_0x5396e9){var _0x1c42bc=_[_0x7ba9('0x2c')](_0x596872[_0x7ba9('0x2a')])+_0x7ba9('0x2d');return _0x5396e9[_0x1c42bc]===_0x596872[_0x7ba9('0x2e')]['id'];});if(!_0x304dc7&&_0x13efb4&&_0x5254f8['agents'][_0x13efb4]){_0x304dc7=_[_0x7ba9('0x29')](_0x5254f8['agents'][_0x13efb4][_0x596872['channel']+'WaitingInteractions'],function(_0xd7db93){return _0xd7db93['id']===_0x596872[_0x7ba9('0x2e')]['id'];});}return _0x304dc7;};exports[_0x7ba9('0x2f')]=function(_0x457f96,_0x5a6c22,_0x3bd438,_0x2a7299){if(_0x3bd438&&_0x3bd438['id']&&_0x457f96[_0x7ba9('0x30')]&&_0x457f96[_0x7ba9('0x30')][_0x3bd438['id']]){_0x457f96[_0x7ba9('0x30')][_0x3bd438['id']][_0x2a7299+_0x7ba9('0x31')][_0x5a6c22['message']['id']]={'id':_0x5a6c22[_0x7ba9('0x2e')]['id']};}};exports[_0x7ba9('0x32')]=function(_0x530cd1,_0x339d4e,_0x5ebfa2,_0x531436){if(_0x5ebfa2&&_0x5ebfa2['id']&&_0x530cd1[_0x7ba9('0x30')]&&_0x530cd1[_0x7ba9('0x30')][_0x5ebfa2['id']]){delete _0x530cd1[_0x7ba9('0x30')][_0x5ebfa2['id']][_0x531436+'WaitingInteractions'][_0x339d4e['message']['id']];}};exports[_0x7ba9('0x33')]=writeLog;