server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x57ca=['transfereeuniqueid','calleridname','agententerreason','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s\x20transferuniqueid:%s','secondtransfererexten','transfertargetuniqueid','clone','[%s][agents][attendedtransfer]','hangup','cause','rejected','indexOf','splice','agent','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentcomplete','acwtime','agentacw','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','[%s][agents][queuecallerabandon]','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','blind','transferexten','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfertype','ATTENDED','origtransfererexten'];(function(_0x146484,_0x27a7f0){var _0x4c7aa3=function(_0x481b98){while(--_0x481b98){_0x146484['push'](_0x146484['shift']());}};_0x4c7aa3(++_0x27a7f0);}(_0x57ca,0x108));var _0xa57c=function(_0x9019f1,_0x1de302){_0x9019f1=_0x9019f1-0x0;var _0x5ec17b=_0x57ca[_0x9019f1];return _0x5ec17b;};'use strict';var _=require('lodash');var util=require(_0xa57c('0x0'));var utils=require(_0xa57c('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x4b1712,_0x3a7394){utils[_0xa57c('0x2')](util[_0xa57c('0x3')](_0xa57c('0x4'),_0x4b1712[_0xa57c('0x5')],_0x4b1712['channel'],_0x4b1712[_0xa57c('0x6')],_0x4b1712[_0xa57c('0x7')],_0x4b1712[_0xa57c('0x8')],_0x4b1712[_0xa57c('0x9')],_0x4b1712[_0xa57c('0xa')],_0x4b1712[_0xa57c('0xb')]));if(_0x4b1712[_0xa57c('0x6')]){utils[_0xa57c('0xc')](_0x4b1712['queue'])[_0xa57c('0xd')](function(_0x4b51d8){if(_0x4b51d8){_0x4b1712[_0xa57c('0xe')]=_0x4b51d8[_0xa57c('0xe')];_0x4b1712['agentacw']=_0x4b1712[_0xa57c('0xf')]?_0x4b51d8['acw']:![];_0x4b1712[_0xa57c('0x10')]=_0x4b1712[_0xa57c('0x11')]?_0x4b51d8['acwTimeout']:0x0;}utils[_0xa57c('0x12')]('CreateVoiceAgentReport',_0x4b1712);});}else{utils[_0xa57c('0x12')](_0xa57c('0x13'),_0x4b1712);}if(_0x3a7394){delete transfers[_0x4b1712[_0xa57c('0x5')]];}else{delete agents[_0x4b1712[_0xa57c('0x14')]];}}exports[_0xa57c('0x15')]=function(_0x57a546){try{utils[_0xa57c('0x16')](util['format'](_0xa57c('0x17'),_0x57a546[_0xa57c('0x5')]),_0x57a546);agents[_0x57a546[_0xa57c('0x14')]]=_0x57a546;agents[_0x57a546[_0xa57c('0x14')]][_0xa57c('0x18')]=utils[_0xa57c('0x19')]();agents[_0x57a546[_0xa57c('0x14')]]['lastevent']=_0xa57c('0x1a');agents[_0x57a546[_0xa57c('0x14')]][_0xa57c('0xa')]=null;agents[_0x57a546['destuniqueid']][_0xa57c('0x1b')]=null;utils['info'](util[_0xa57c('0x3')](_0xa57c('0x1c'),_0x57a546[_0xa57c('0x5')],agents[_0x57a546[_0xa57c('0x14')]][_0xa57c('0x7')],_0x57a546[_0xa57c('0x14')]));}catch(_0x6f3f89){utils[_0xa57c('0x1d')](util['format'](_0xa57c('0x17'),_0x57a546['uniqueid']),_0x6f3f89);}};exports['agentringnoanswer']=function(_0x418415){try{if(!_[_0xa57c('0x1e')](agents[_0x418415[_0xa57c('0x14')]])){utils[_0xa57c('0x16')](util['format'](_0xa57c('0x1f'),_0x418415[_0xa57c('0x5')]),_0x418415);utils[_0xa57c('0x2')](util[_0xa57c('0x3')](_0xa57c('0x20'),_0x418415[_0xa57c('0x5')],agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x7')],_0x418415[_0xa57c('0x14')]));agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x21')]=!![];agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x22')]=utils[_0xa57c('0x19')]();agents[_0x418415[_0xa57c('0x14')]]['lastevent']=_0xa57c('0x23');agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x24')]=_0xa57c('0x23');agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x25')]=_0x418415[_0xa57c('0x26')]?parseInt(_0x418415[_0xa57c('0x26')])/0x3e8:0x0;agents[_0x418415[_0xa57c('0x14')]][_0xa57c('0x27')]=0x0;unanswered['push'](_0x418415[_0xa57c('0x14')]);}}catch(_0x4c1478){utils['error'](util[_0xa57c('0x3')](_0xa57c('0x1f'),_0x418415['uniqueid']),_0x4c1478);}};exports[_0xa57c('0x28')]=function(_0x1ef331){try{_[_0xa57c('0x29')](agents,function(_0x57565b,_0xd779f1){if(_0x57565b['uniqueid']==_0x1ef331[_0xa57c('0x5')]&&!_['includes'](unanswered,_0x57565b[_0xa57c('0x14')])){utils['debug'](util[_0xa57c('0x3')]('[%s][agents][queuecallerabandon]',_0x1ef331[_0xa57c('0x5')]),_0x1ef331);utils[_0xa57c('0x2')](util[_0xa57c('0x3')](_0xa57c('0x2a'),_0x1ef331[_0xa57c('0x5')],_0x57565b[_0xa57c('0x7')],_0x57565b[_0xa57c('0x14')]));_0x57565b['agentringnoanswer']=!![];_0x57565b[_0xa57c('0x22')]=utils['now']();_0x57565b[_0xa57c('0xb')]=_0xa57c('0x2b');_0x57565b[_0xa57c('0x24')]='abandoned';_0x57565b[_0xa57c('0x25')]=_0x1ef331['holdtime'];_0x57565b[_0xa57c('0x27')]=0x0;writeDB(_0x57565b);}});}catch(_0x501a4c){utils[_0xa57c('0x1d')](util['format'](_0xa57c('0x2c'),_0x1ef331[_0xa57c('0x5')]),_0x501a4c);}};exports['agentconnect']=function(_0x3b8d17){try{if(agents[_0x3b8d17['destuniqueid']]){utils[_0xa57c('0x16')](util['format'](_0xa57c('0x2d'),_0x3b8d17[_0xa57c('0x5')]),_0x3b8d17);utils[_0xa57c('0x2')](util[_0xa57c('0x3')](_0xa57c('0x2e'),_0x3b8d17[_0xa57c('0x5')],agents[_0x3b8d17['destuniqueid']]['membername'],_0x3b8d17[_0xa57c('0x14')]));agents[_0x3b8d17[_0xa57c('0x14')]][_0xa57c('0x2f')]=utils['now']();agents[_0x3b8d17[_0xa57c('0x14')]]['connectedlinenum']=_0x3b8d17[_0xa57c('0xa')];agents[_0x3b8d17[_0xa57c('0x14')]]['connectedlinename']=_0x3b8d17['connectedlinename'];agents[_0x3b8d17['destuniqueid']][_0xa57c('0x25')]=_0x3b8d17[_0xa57c('0x26')];agents[_0x3b8d17[_0xa57c('0x14')]][_0xa57c('0xb')]=_0xa57c('0x30');_[_0xa57c('0x29')](agents,function(_0x5a444a,_0x44b2a8){if(_0x5a444a[_0xa57c('0x14')]!=_0x3b8d17['destuniqueid']&&_0x5a444a['uniqueid']==_0x3b8d17[_0xa57c('0x5')]){_0x5a444a[_0xa57c('0x27')]=0x0;_0x5a444a['holdtime']=_0x3b8d17[_0xa57c('0x26')];_0x5a444a[_0xa57c('0x21')]=!![];_0x5a444a[_0xa57c('0x22')]=utils[_0xa57c('0x19')]();_0x5a444a[_0xa57c('0xb')]=_0xa57c('0x31');_0x5a444a['reason']=_0xa57c('0x31');_0x5a444a['answeredelsewheredestinationuniqueid']=_0x3b8d17['destuniqueid'];_0x5a444a['answeredelsewheremembername']=_0x3b8d17['membername'];writeDB(_0x5a444a);}});}}catch(_0x588199){utils[_0xa57c('0x1d')](util[_0xa57c('0x3')](_0xa57c('0x2d'),_0x3b8d17['uniqueid']),_0x588199);}};exports['agentcomplete']=function(_0x49e072){try{if(!_[_0xa57c('0x1e')](agents[_0x49e072[_0xa57c('0x14')]])){utils[_0xa57c('0x16')](util[_0xa57c('0x3')](_0xa57c('0x32'),_0x49e072[_0xa57c('0x5')]),_0x49e072);utils['info'](util[_0xa57c('0x3')](_0xa57c('0x33'),_0x49e072[_0xa57c('0x5')],agents[_0x49e072[_0xa57c('0x14')]][_0xa57c('0x7')],_0x49e072[_0xa57c('0x14')]));agents[_0x49e072['destuniqueid']][_0xa57c('0xf')]=!![];agents[_0x49e072[_0xa57c('0x14')]][_0xa57c('0x34')]=utils[_0xa57c('0x19')]();agents[_0x49e072[_0xa57c('0x14')]]['talktime']=utils[_0xa57c('0x35')](agents[_0x49e072[_0xa57c('0x14')]][_0xa57c('0x34')],agents[_0x49e072[_0xa57c('0x14')]][_0xa57c('0x2f')]);agents[_0x49e072[_0xa57c('0x14')]]['reason']=_0x49e072[_0xa57c('0x24')];agents[_0x49e072[_0xa57c('0x14')]][_0xa57c('0xb')]=_0xa57c('0x36');writeDB(agents[_0x49e072[_0xa57c('0x14')]]);}}catch(_0x4705e1){utils['error'](util['format']('[%s][agents][agentcomplete]',_0x49e072['uniqueid']),_0x4705e1);}};exports[_0xa57c('0x37')]=function(_0x49492f){try{if(!_[_0xa57c('0x1e')](agents[_0x49492f[_0xa57c('0x38')]])){utils['debug'](util[_0xa57c('0x3')](_0xa57c('0x39'),_0x49492f[_0xa57c('0x5')]),_0x49492f);utils[_0xa57c('0x2')](util[_0xa57c('0x3')]('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x49492f[_0xa57c('0x5')],agents[_0x49492f[_0xa57c('0x38')]][_0xa57c('0x7')],agents[_0x49492f[_0xa57c('0x38')]][_0xa57c('0x5')]));agents[_0x49492f['transfereruniqueid']][_0xa57c('0x3a')]=!![];agents[_0x49492f['transfereruniqueid']]['transfertype']=_0xa57c('0x3b');agents[_0x49492f[_0xa57c('0x38')]][_0xa57c('0x3c')]=_0x49492f['extension'];agents[_0x49492f['transfereruniqueid']][_0xa57c('0x3d')]=agents[_0x49492f[_0xa57c('0x38')]][_0xa57c('0x5')];}}catch(_0x33d451){utils['error'](util[_0xa57c('0x3')](_0xa57c('0x39'),_0x49492f[_0xa57c('0x5')]),_0x33d451);}};exports['attendedtransfer']=function(_0x5d0655){try{utils[_0xa57c('0x16')](util[_0xa57c('0x3')]('[%s][agents][attendedtransfer]',_0x5d0655[_0xa57c('0x5')]),_0x5d0655);if(_0x5d0655[_0xa57c('0x3e')]==_0x5d0655[_0xa57c('0x3f')]){if(!_[_0xa57c('0x1e')](agents[_0x5d0655[_0xa57c('0x40')]])){utils[_0xa57c('0x2')](util[_0xa57c('0x3')]('[%s][agents][attendedtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x5d0655['uniqueid'],agents[_0x5d0655[_0xa57c('0x40')]][_0xa57c('0x7')],_0x5d0655[_0xa57c('0x3e')]));agents[_0x5d0655[_0xa57c('0x40')]][_0xa57c('0x3a')]=!![];agents[_0x5d0655[_0xa57c('0x40')]][_0xa57c('0x41')]=_0xa57c('0x42');agents[_0x5d0655['secondtransfereruniqueid']]['transferexten']=_0x5d0655[_0xa57c('0x43')];agents[_0x5d0655['secondtransfereruniqueid']][_0xa57c('0x3d')]=_0x5d0655[_0xa57c('0x3e')];}if(_0x5d0655[_0xa57c('0x44')]&&agents[_0x5d0655['transfereeuniqueid']]){agents[_0x5d0655[_0xa57c('0x44')]]['agententerreason']=0x1;transfers[_0x5d0655[_0xa57c('0x44')]]=_['clone'](agents[_0x5d0655[_0xa57c('0x44')]]);transfers[_0x5d0655[_0xa57c('0x44')]][_0xa57c('0x9')]=agents[_0x5d0655[_0xa57c('0x40')]]['calleridnum'];transfers[_0x5d0655[_0xa57c('0x44')]][_0xa57c('0x45')]=agents[_0x5d0655[_0xa57c('0x40')]][_0xa57c('0x45')];transfers[_0x5d0655[_0xa57c('0x44')]]['agentcalledAt']=utils[_0xa57c('0x19')]();transfers[_0x5d0655[_0xa57c('0x44')]][_0xa57c('0x2f')]=utils[_0xa57c('0x19')]();transfers[_0x5d0655[_0xa57c('0x44')]][_0xa57c('0x25')]=0x0;transfers[_0x5d0655[_0xa57c('0x44')]][_0xa57c('0x46')]=0x2;}}else if(_0x5d0655[_0xa57c('0x40')]==_0x5d0655[_0xa57c('0x47')]){if(!_['isNil'](agents[_0x5d0655[_0xa57c('0x3e')]])){utils[_0xa57c('0x2')](util[_0xa57c('0x3')](_0xa57c('0x48'),_0x5d0655[_0xa57c('0x5')],agents[_0x5d0655[_0xa57c('0x3e')]]['membername'],_0x5d0655[_0xa57c('0x40')]));agents[_0x5d0655[_0xa57c('0x3e')]]['transfer']=!![];agents[_0x5d0655[_0xa57c('0x3e')]][_0xa57c('0x41')]=_0xa57c('0x42');agents[_0x5d0655[_0xa57c('0x3e')]][_0xa57c('0x3c')]=_0x5d0655[_0xa57c('0x49')];agents[_0x5d0655[_0xa57c('0x3e')]]['transferuniqueid']=_0x5d0655[_0xa57c('0x40')];}if(_0x5d0655['transfertargetuniqueid']&&agents[_0x5d0655[_0xa57c('0x4a')]]){agents[_0x5d0655['transfertargetuniqueid']][_0xa57c('0x46')]=0x1;transfers[_0x5d0655['transfertargetuniqueid']]=_[_0xa57c('0x4b')](agents[_0x5d0655[_0xa57c('0x4a')]]);transfers[_0x5d0655['transfertargetuniqueid']][_0xa57c('0x9')]=agents[_0x5d0655[_0xa57c('0x3e')]][_0xa57c('0x9')];transfers[_0x5d0655[_0xa57c('0x4a')]]['calleridname']=agents[_0x5d0655[_0xa57c('0x3e')]][_0xa57c('0x45')];transfers[_0x5d0655[_0xa57c('0x4a')]][_0xa57c('0x18')]=utils[_0xa57c('0x19')]();transfers[_0x5d0655[_0xa57c('0x4a')]][_0xa57c('0x2f')]=utils[_0xa57c('0x19')]();transfers[_0x5d0655[_0xa57c('0x4a')]][_0xa57c('0x25')]=0x0;transfers[_0x5d0655[_0xa57c('0x4a')]][_0xa57c('0x46')]=0x2;}}}catch(_0x27ab1b){utils[_0xa57c('0x1d')](util[_0xa57c('0x3')](_0xa57c('0x4c'),_0x5d0655['uniqueid']),_0x27ab1b);}};exports[_0xa57c('0x4d')]=function(_0x521503){try{if(agents[_0x521503[_0xa57c('0x5')]]&&agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0x24')]==='timeout'){if(_0x521503[_0xa57c('0x4e')]==='21'){agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0x24')]='rejected';agents[_0x521503['uniqueid']][_0xa57c('0xb')]=_0xa57c('0x4f');}writeDB(agents[_0x521503[_0xa57c('0x5')]]);var _0x35a169=unanswered[_0xa57c('0x50')](_0x521503[_0xa57c('0x5')]);if(_0x35a169>-0x1)unanswered[_0xa57c('0x51')](_0x35a169,0x1);}if(transfers[_0x521503[_0xa57c('0x5')]]){transfers[_0x521503[_0xa57c('0x5')]]['agentcomplete']=!![];transfers[_0x521503[_0xa57c('0x5')]][_0xa57c('0x34')]=utils['now']();transfers[_0x521503[_0xa57c('0x5')]][_0xa57c('0x27')]=utils[_0xa57c('0x35')](transfers[_0x521503[_0xa57c('0x5')]][_0xa57c('0x34')],transfers[_0x521503[_0xa57c('0x5')]][_0xa57c('0x2f')]);transfers[_0x521503[_0xa57c('0x5')]]['reason']=_0xa57c('0x52');transfers[_0x521503[_0xa57c('0x5')]]['lastevent']=_0xa57c('0x36');writeDB(transfers[_0x521503[_0xa57c('0x5')]],!![]);}if(agents[_0x521503['uniqueid']]&&agents[_0x521503['uniqueid']][_0xa57c('0x2f')]){agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0xf')]=!![];agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0x34')]=utils['now']();agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0x27')]=utils[_0xa57c('0x35')](agents[_0x521503['uniqueid']][_0xa57c('0x34')],agents[_0x521503['uniqueid']][_0xa57c('0x2f')]);agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0x24')]=agents[_0x521503[_0xa57c('0x5')]]['transfer']?_0xa57c('0x3a'):_0xa57c('0x52');agents[_0x521503[_0xa57c('0x5')]][_0xa57c('0xb')]='complete';writeDB(agents[_0x521503[_0xa57c('0x5')]]);}}catch(_0x1807ee){utils[_0xa57c('0x1d')](_0x1807ee['stack']);}};