Built motion from commit b0a9a629.|2.6.33
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0b18=['[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][agentcomplete]','[%s][queues][blindtransfer]','transfereeuniqueid','transfer','transferexten','extension','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','origtransfererexten','ATTENDED','transferuniqueid','transfereelinkedid','clone','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','ATTENDEDTRANSFER','transfertargetlinkedid','transfertargetuniqueid','queuecallerenterreason','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','calleridnum','accountcode','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','queuecallerexitreason','info','varset','[%s][queues][varset]','variable','value','toUpperCase','queuecallerabandonAt','queuecallerexitAt','name','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','error','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinename','diffTime','queuecallerjoinAt','count','connectedlinenum','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','destaccountcode','assigned','membername','agentcomplete','queuecallercomplete','reason','TRANSFER','COMPLETEDBY'];(function(_0x35ad9f,_0xddd3dc){var _0x197dea=function(_0x4b0b1b){while(--_0x4b0b1b){_0x35ad9f['push'](_0x35ad9f['shift']());}};_0x197dea(++_0xddd3dc);}(_0x0b18,0x1b7));var _0x80b1=function(_0x3c04ef,_0x9d110c){_0x3c04ef=_0x3c04ef-0x0;var _0x6a3a69=_0x0b18[_0x3c04ef];return _0x6a3a69;};'use strict';var _=require('lodash');var util=require(_0x80b1('0x0'));var utils=require(_0x80b1('0x1'));var queues={};function writeDB(_0x174e43){utils['info'](util[_0x80b1('0x2')](_0x80b1('0x3'),_0x174e43[_0x80b1('0x4')],_0x174e43[_0x80b1('0x5')],_0x174e43[_0x80b1('0x6')],_0x174e43['lastAssignedTo'],_0x174e43[_0x80b1('0x7')],_0x174e43[_0x80b1('0x8')],_0x174e43['queuecallerexitreason']));if(_0x174e43[_0x80b1('0x6')]){utils[_0x80b1('0x9')](_0x174e43[_0x80b1('0x6')])[_0x80b1('0xa')](function(_0x1a7a78){if(_0x1a7a78){_0x174e43[_0x80b1('0xb')]=_0x1a7a78[_0x80b1('0xb')];}utils[_0x80b1('0xc')](_0x80b1('0xd'),_0x174e43);});}else{utils[_0x80b1('0xc')](_0x80b1('0xd'),_0x174e43);}if(_0x174e43[_0x80b1('0xe')]){delete queues[_0x174e43[_0x80b1('0xe')]];}else{delete queues[_0x174e43[_0x80b1('0x4')]];}}exports[_0x80b1('0xf')]=function(_0x253f1e){try{utils[_0x80b1('0x10')](util['format'](_0x80b1('0x11'),_0x253f1e[_0x80b1('0x4')]),_0x253f1e);utils['info'](util[_0x80b1('0x2')](_0x80b1('0x12'),_0x253f1e['uniqueid'],_0x253f1e[_0x80b1('0x6')],_0x253f1e[_0x80b1('0x13')]));queues[_0x253f1e[_0x80b1('0x4')]]=_['assign'](_0x253f1e,{'originalposition':_0x253f1e[_0x80b1('0x13')],'queuecallerjoinAt':utils[_0x80b1('0x14')](),'mohtime':0x0});}catch(_0x45b3eb){utils['error'](util[_0x80b1('0x2')](_0x80b1('0x11'),_0x253f1e['uniqueid']),_0x45b3eb);}};exports[_0x80b1('0x15')]=function(_0x17f78a){try{if(!_[_0x80b1('0x16')](queues[_0x17f78a[_0x80b1('0x4')]])){utils[_0x80b1('0x10')](util[_0x80b1('0x2')](_0x80b1('0x17'),_0x17f78a[_0x80b1('0x4')]),_0x17f78a);if(queues[_0x17f78a['uniqueid']][_0x80b1('0x18')]){if(!queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0x19')]&&!queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0x1a')]){queues[_0x17f78a[_0x80b1('0x4')]]['queuecallercomplete']=!![];queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0x1b')]=utils['now']();queues[_0x17f78a['uniqueid']][_0x80b1('0x1c')]='COMPLETEDBYAGENT';}utils[_0x80b1('0x1d')](util['format']('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x17f78a[_0x80b1('0x4')],queues[_0x17f78a[_0x80b1('0x4')]]['name'],queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0x1c')]));writeDB(queues[_0x17f78a[_0x80b1('0x4')]]);}else if(queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0xe')]){utils[_0x80b1('0x1d')](util['format']('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x17f78a[_0x80b1('0x4')],queues[_0x17f78a['uniqueid']]['name'],queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0xe')]));queues[queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0xe')]]=queues[_0x17f78a[_0x80b1('0x4')]];queues[queues[_0x17f78a[_0x80b1('0x4')]][_0x80b1('0xe')]]['queuecallerenterreason']=0x2;delete queues[_0x17f78a[_0x80b1('0x4')]];}}}catch(_0x4558f8){utils['error'](util['format'](_0x80b1('0x17'),_0x17f78a['uniqueid']),_0x4558f8);}};exports[_0x80b1('0x1e')]=function(_0x86483a){try{utils[_0x80b1('0x10')](util[_0x80b1('0x2')](_0x80b1('0x1f'),_0x86483a[_0x80b1('0x4')]),_0x86483a);if(!_['isNil'](_0x86483a[_0x80b1('0x20')]['queuestatus'])&&_0x86483a[_0x80b1('0x21')][_0x80b1('0x22')]()!=='CONTINUE'){if(!_[_0x80b1('0x16')](queues[_0x86483a[_0x80b1('0x4')]])){queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x19')]=![];queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x23')]=null;queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x1a')]=!![];queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x24')]=utils[_0x80b1('0x14')]();queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x1c')]=_0x86483a[_0x80b1('0x21')]['toUpperCase']();utils[_0x80b1('0x1d')](util[_0x80b1('0x2')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x86483a[_0x80b1('0x4')],queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x25')],_0x86483a['value'],queues[_0x86483a['uniqueid']][_0x80b1('0x1c')]));writeDB(queues[_0x86483a[_0x80b1('0x4')]]);}}else if(!_[_0x80b1('0x16')](_0x86483a[_0x80b1('0x20')][_0x80b1('0x26')])){if(!_['isNil'](queues[_0x86483a[_0x80b1('0x4')]])&&!queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x19')]){queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x19')]=![];queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x23')]=null;queues[_0x86483a['uniqueid']]['queuecallerexit']=!![];queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x24')]=utils[_0x80b1('0x14')]();queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x1c')]=_0x80b1('0x27');utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x28'),_0x86483a[_0x80b1('0x4')],queues[_0x86483a['uniqueid']][_0x80b1('0x25')],_0x86483a['value'],queues[_0x86483a[_0x80b1('0x4')]][_0x80b1('0x1c')]));}}}catch(_0x2244a7){utils[_0x80b1('0x29')](util[_0x80b1('0x2')](_0x80b1('0x1f'),_0x86483a['uniqueid']),_0x2244a7);}};exports['queuecallerabandon']=function(_0x1d4cb8){try{if(!_['isNil'](queues[_0x1d4cb8[_0x80b1('0x4')]])){utils[_0x80b1('0x10')](util[_0x80b1('0x2')](_0x80b1('0x2a'),_0x1d4cb8[_0x80b1('0x4')]),_0x1d4cb8);queues[_0x1d4cb8[_0x80b1('0x4')]]['queuecallerexit']=![];queues[_0x1d4cb8[_0x80b1('0x4')]][_0x80b1('0x24')]=null;queues[_0x1d4cb8[_0x80b1('0x4')]][_0x80b1('0x19')]=!![];queues[_0x1d4cb8[_0x80b1('0x4')]]['queuecallerabandonAt']=utils[_0x80b1('0x14')]();queues[_0x1d4cb8['uniqueid']][_0x80b1('0x1c')]='ABANDONED';utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x2b'),_0x1d4cb8[_0x80b1('0x4')],queues[_0x1d4cb8[_0x80b1('0x4')]][_0x80b1('0x25')],queues[_0x1d4cb8['uniqueid']][_0x80b1('0x1c')]));}}catch(_0x2f04c8){utils[_0x80b1('0x29')](util['format'](_0x80b1('0x2a'),_0x1d4cb8[_0x80b1('0x4')]),_0x2f04c8);}};exports['queuecallerleave']=function(_0x2e658d){try{if(!_[_0x80b1('0x16')](queues[_0x2e658d['uniqueid']])){utils['debug'](util[_0x80b1('0x2')](_0x80b1('0x2c'),_0x2e658d[_0x80b1('0x4')]),_0x2e658d);utils[_0x80b1('0x1d')](util['format'](_0x80b1('0x2d'),_0x2e658d[_0x80b1('0x4')],queues[_0x2e658d[_0x80b1('0x4')]][_0x80b1('0x25')],_0x2e658d['connectedlinenum'],_0x2e658d[_0x80b1('0x2e')]));queues[_0x2e658d[_0x80b1('0x4')]]['queuecallerleave']=!![];queues[_0x2e658d[_0x80b1('0x4')]][_0x80b1('0x18')]=utils[_0x80b1('0x14')]();queues[_0x2e658d['uniqueid']]['holdtime']=utils[_0x80b1('0x2f')](queues[_0x2e658d[_0x80b1('0x4')]][_0x80b1('0x18')],queues[_0x2e658d[_0x80b1('0x4')]][_0x80b1('0x30')]);queues[_0x2e658d['uniqueid']][_0x80b1('0x13')]=_0x2e658d[_0x80b1('0x13')];queues[_0x2e658d['uniqueid']][_0x80b1('0x31')]=_0x2e658d[_0x80b1('0x31')];queues[_0x2e658d['uniqueid']]['connectedlinenum']=_0x2e658d[_0x80b1('0x32')];queues[_0x2e658d[_0x80b1('0x4')]][_0x80b1('0x2e')]=_0x2e658d[_0x80b1('0x2e')];}}catch(_0x15664f){utils['error'](util[_0x80b1('0x2')](_0x80b1('0x2c'),_0x2e658d[_0x80b1('0x4')]),_0x15664f);}};exports[_0x80b1('0x33')]=function(_0x48aa46){try{if(!_[_0x80b1('0x16')](queues[_0x48aa46['uniqueid']])){utils[_0x80b1('0x10')](util[_0x80b1('0x2')]('[%s][queues][agentconnect]',_0x48aa46[_0x80b1('0x4')]),_0x48aa46);utils[_0x80b1('0x1d')](util['format'](_0x80b1('0x34'),_0x48aa46['uniqueid'],queues[_0x48aa46[_0x80b1('0x4')]][_0x80b1('0x25')],_0x48aa46['membername'],_0x48aa46[_0x80b1('0x35')]));queues[_0x48aa46[_0x80b1('0x4')]][_0x80b1('0x19')]=![];queues[_0x48aa46[_0x80b1('0x4')]]['queuecallerabandon']=![];queues[_0x48aa46[_0x80b1('0x4')]][_0x80b1('0x23')]=null;queues[_0x48aa46[_0x80b1('0x4')]][_0x80b1('0x1a')]=![];queues[_0x48aa46[_0x80b1('0x4')]]['queuecallerexitreason']=null;queues[_0x48aa46[_0x80b1('0x4')]]['queuecallerexitAt']=null;queues[_0x48aa46['uniqueid']][_0x80b1('0x36')]=!![];queues[_0x48aa46[_0x80b1('0x4')]][_0x80b1('0x8')]=_0x48aa46['destaccountcode'];queues[_0x48aa46[_0x80b1('0x4')]]['lastAssignedTo']=_0x48aa46[_0x80b1('0x37')];}}catch(_0x3ef4fa){utils[_0x80b1('0x29')](util[_0x80b1('0x2')]('[%s][queues][agentconnect]',_0x48aa46[_0x80b1('0x4')]),_0x3ef4fa);}};exports[_0x80b1('0x38')]=function(_0x50af63){try{if(!_['isNil'](queues[_0x50af63[_0x80b1('0x4')]])){if(queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x18')]){utils[_0x80b1('0x10')](util['format']('[%s][queues][agentcomplete]',_0x50af63[_0x80b1('0x4')]),_0x50af63);queues[_0x50af63[_0x80b1('0x4')]]['queuecallerabandon']=![];queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x19')]=![];queues[_0x50af63['uniqueid']][_0x80b1('0x23')]=null;queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x1a')]=![];queues[_0x50af63['uniqueid']][_0x80b1('0x24')]=null;queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x36')]=!![];queues[_0x50af63[_0x80b1('0x4')]]['lastAssignedTo']=_0x50af63[_0x80b1('0x37')];queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x39')]=!![];queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x1b')]=utils['now']();if(_0x50af63[_0x80b1('0x3a')]=='transfer'){if(!queues[_0x50af63['uniqueid']]['transfer']){queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x1c')]=_0x80b1('0x3b');}}else{queues[_0x50af63['uniqueid']][_0x80b1('0x1c')]=_0x80b1('0x3c')+_0x50af63['reason']['toUpperCase']();}utils['info'](util[_0x80b1('0x2')](_0x80b1('0x3d'),_0x50af63[_0x80b1('0x4')],queues[_0x50af63['uniqueid']][_0x80b1('0x25')],_0x50af63['membername'],queues[_0x50af63[_0x80b1('0x4')]][_0x80b1('0x1c')]));writeDB(queues[_0x50af63[_0x80b1('0x4')]]);}}}catch(_0x4d564c){utils['error'](util[_0x80b1('0x2')](_0x80b1('0x3e'),_0x50af63[_0x80b1('0x4')]),_0x4d564c);}};exports['blindtransfer']=function(_0x243e25){try{if(!_['isNil'](queues[_0x243e25['transfereeuniqueid']])){utils[_0x80b1('0x10')](util['format'](_0x80b1('0x3f'),_0x243e25[_0x80b1('0x4')]),_0x243e25);queues[_0x243e25[_0x80b1('0x40')]][_0x80b1('0x41')]=!![];queues[_0x243e25[_0x80b1('0x40')]]['transfertype']='BLIND';queues[_0x243e25[_0x80b1('0x40')]][_0x80b1('0x42')]=_0x243e25[_0x80b1('0x43')];queues[_0x243e25[_0x80b1('0x40')]]['transferuniqueid']=_0x243e25[_0x80b1('0x40')];queues[_0x243e25[_0x80b1('0x40')]][_0x80b1('0x1c')]=_0x80b1('0x44');utils[_0x80b1('0x1d')](util['format'](_0x80b1('0x45'),_0x243e25[_0x80b1('0x4')],queues[_0x243e25[_0x80b1('0x40')]][_0x80b1('0x25')],_0x243e25[_0x80b1('0x40')],_0x243e25[_0x80b1('0x43')]));}}catch(_0x14dc5b){utils[_0x80b1('0x29')](util[_0x80b1('0x2')](_0x80b1('0x3f'),_0x243e25['uniqueid']),_0x14dc5b);}};exports[_0x80b1('0x46')]=function(_0x2620ed){try{utils[_0x80b1('0x10')](util[_0x80b1('0x2')](_0x80b1('0x47'),_0x2620ed[_0x80b1('0x48')]),_0x2620ed);if(_0x2620ed[_0x80b1('0x48')]==_0x2620ed[_0x80b1('0x49')]){if(!_[_0x80b1('0x16')](queues[_0x2620ed['secondtransfererlinkedid']])){utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x4a'),_0x2620ed['origtransfereruniqueid'],queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x25')],_0x2620ed[_0x80b1('0x4c')]));queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x41')]=!![];queues[_0x2620ed[_0x80b1('0x4b')]]['transfertype']=_0x80b1('0x4d');queues[_0x2620ed['secondtransfererlinkedid']][_0x80b1('0x42')]=_0x2620ed[_0x80b1('0x4c')];queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x4e')]=_0x2620ed['origtransfereruniqueid'];queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x1c')]='ATTENDEDTRANSFER';}if(!_[_0x80b1('0x16')](queues[_0x2620ed['origtransfererlinkedid']])){if(_0x2620ed['transfereelinkedid']&&queues[_0x2620ed[_0x80b1('0x4f')]]){queues[_0x2620ed[_0x80b1('0x4f')]]['queuecallerenterreason']=0x1;queues[_0x2620ed[_0x80b1('0x40')]]=_[_0x80b1('0x50')](queues[_0x2620ed[_0x80b1('0x4f')]]);queues[_0x2620ed[_0x80b1('0x40')]]['transfereduniqueid']=_0x2620ed['transfertargetuniqueid'];queues[_0x2620ed[_0x80b1('0x40')]]['queuecallerenterreason']=0x2;queues[_0x2620ed[_0x80b1('0x40')]][_0x80b1('0x7')]=queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x7')];queues[_0x2620ed['transfereeuniqueid']][_0x80b1('0x51')]=queues[_0x2620ed[_0x80b1('0x4b')]][_0x80b1('0x51')];queues[_0x2620ed['transfereeuniqueid']][_0x80b1('0x30')]=utils[_0x80b1('0x14')]();queues[_0x2620ed[_0x80b1('0x40')]]['queuecallerleaveAt']=utils[_0x80b1('0x14')]();queues[_0x2620ed['transfereeuniqueid']][_0x80b1('0x52')]=0x0;queues[_0x2620ed[_0x80b1('0x40')]][_0x80b1('0x53')]=0x0;utils['info'](util['format'](_0x80b1('0x54'),_0x2620ed[_0x80b1('0x48')],queues[_0x2620ed['transfereeuniqueid']][_0x80b1('0x25')],queues[_0x2620ed[_0x80b1('0x40')]][_0x80b1('0x7')],queues[_0x2620ed[_0x80b1('0x40')]][_0x80b1('0x51')]));}else{utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x55'),_0x2620ed[_0x80b1('0x48')],queues[_0x2620ed[_0x80b1('0x49')]]['name'],_0x2620ed['secondtransfererlinkedid']));queues[_0x2620ed[_0x80b1('0x49')]]['transfereduniqueid']=_0x2620ed[_0x80b1('0x4b')];}}}else if(_0x2620ed[_0x80b1('0x56')]==_0x2620ed['secondtransfererlinkedid']){if(!_['isNil'](queues[_0x2620ed[_0x80b1('0x49')]])){utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x57'),_0x2620ed[_0x80b1('0x48')],queues[_0x2620ed['origtransfererlinkedid']]['name'],_0x2620ed[_0x80b1('0x56')],_0x2620ed[_0x80b1('0x58')]));queues[_0x2620ed[_0x80b1('0x49')]][_0x80b1('0x41')]=!![];queues[_0x2620ed['origtransfererlinkedid']]['transfertype']='ATTENDED';queues[_0x2620ed[_0x80b1('0x49')]]['transferexten']=_0x2620ed[_0x80b1('0x58')];queues[_0x2620ed['origtransfererlinkedid']]['transferuniqueid']=_0x2620ed[_0x80b1('0x56')];queues[_0x2620ed[_0x80b1('0x49')]][_0x80b1('0x1c')]=_0x80b1('0x59');}if(!_['isNil'](queues[_0x2620ed[_0x80b1('0x4b')]])){if(_0x2620ed[_0x80b1('0x5a')]&&queues[_0x2620ed[_0x80b1('0x5a')]]){queues[_0x2620ed['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x2620ed[_0x80b1('0x5b')]]=_[_0x80b1('0x50')](queues[_0x2620ed[_0x80b1('0x5a')]]);queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0xe')]=_0x2620ed[_0x80b1('0x5b')];queues[_0x2620ed['transfertargetuniqueid']][_0x80b1('0x5c')]=0x2;queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0x7')]=queues[_0x2620ed['origtransfererlinkedid']]['calleridnum'];queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0x51')]=queues[_0x2620ed[_0x80b1('0x49')]][_0x80b1('0x51')];queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0x30')]=utils['now']();queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0x18')]=utils[_0x80b1('0x14')]();queues[_0x2620ed['transfertargetuniqueid']][_0x80b1('0x52')]=0x0;queues[_0x2620ed['transfertargetuniqueid']][_0x80b1('0x53')]=0x0;utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x5d'),_0x2620ed['origtransfereruniqueid'],queues[_0x2620ed[_0x80b1('0x5b')]]['name'],queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0xe')],queues[_0x2620ed[_0x80b1('0x5b')]][_0x80b1('0x7')],queues[_0x2620ed[_0x80b1('0x5b')]]['calleridname']));}else{utils[_0x80b1('0x1d')](util[_0x80b1('0x2')](_0x80b1('0x55'),_0x2620ed['origtransfereruniqueid'],queues[_0x2620ed['secondtransfererlinkedid']][_0x80b1('0x25')],_0x2620ed[_0x80b1('0x49')]));queues[_0x2620ed[_0x80b1('0x4b')]]['transfereduniqueid']=_0x2620ed[_0x80b1('0x49')];}}}}catch(_0x45faf5){utils[_0x80b1('0x29')](util[_0x80b1('0x2')](_0x80b1('0x47'),_0x2620ed[_0x80b1('0x48')]),_0x45faf5);}};exports[_0x80b1('0x5e')]=function(_0x42c015){try{if(!_[_0x80b1('0x16')](queues[_0x42c015['uniqueid']])){utils['debug'](util['format'](_0x80b1('0x5f'),_0x42c015[_0x80b1('0x4')]),_0x42c015);queues[_0x42c015[_0x80b1('0x4')]][_0x80b1('0x60')]=utils['now']();utils[_0x80b1('0x1d')](util['format'](_0x80b1('0x61'),_0x42c015[_0x80b1('0x4')],queues[_0x42c015['uniqueid']][_0x80b1('0x25')],queues[_0x42c015[_0x80b1('0x4')]][_0x80b1('0x60')]));}}catch(_0x92b5ee){utils['error'](util[_0x80b1('0x2')](_0x80b1('0x5f'),_0x42c015[_0x80b1('0x4')]),_0x92b5ee);}};exports['musiconholdstop']=function(_0x2a6933){try{if(!_[_0x80b1('0x16')](queues[_0x2a6933['uniqueid']])){if(!_[_0x80b1('0x16')](queues[_0x2a6933[_0x80b1('0x4')]]['musiconholdstartAt'])){utils[_0x80b1('0x10')](util[_0x80b1('0x2')](_0x80b1('0x62'),_0x2a6933[_0x80b1('0x4')]),_0x2a6933);queues[_0x2a6933[_0x80b1('0x4')]][_0x80b1('0x53')]+=utils[_0x80b1('0x2f')](utils[_0x80b1('0x14')](),queues[_0x2a6933[_0x80b1('0x4')]]['musiconholdstartAt']);utils['info'](util['format'](_0x80b1('0x63'),_0x2a6933[_0x80b1('0x4')],queues[_0x2a6933[_0x80b1('0x4')]][_0x80b1('0x25')],queues[_0x2a6933[_0x80b1('0x4')]][_0x80b1('0x53')]));delete queues[_0x2a6933[_0x80b1('0x4')]][_0x80b1('0x60')];}}}catch(_0x4c21c2){utils[_0x80b1('0x29')](util['format'](_0x80b1('0x62'),_0x2a6933[_0x80b1('0x4')]),_0x4c21c2);}};