server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2196=['debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','value','CONTINUE','queuecallerabandonAt','queuecallerexitAt','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','name','variable','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','connectedlinename','holdtime','diffTime','count','agentconnect','[%s][queues][agentconnect]','membername','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','transfer','TRANSFER','COMPLETEDBY','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][blindtransfer]','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','queuecallerjoinAt','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','format','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin'];(function(_0x2cfb20,_0x131639){var _0x45716c=function(_0xdc213f){while(--_0xdc213f){_0x2cfb20['push'](_0x2cfb20['shift']());}};_0x45716c(++_0x131639);}(_0x2196,0xc1));var _0x6219=function(_0x2a50f7,_0x4c5ed1){_0x2a50f7=_0x2a50f7-0x0;var _0x5123ec=_0x2196[_0x2a50f7];return _0x5123ec;};'use strict';var _=require('lodash');var util=require(_0x6219('0x0'));var utils=require(_0x6219('0x1'));var queues={};function writeDB(_0x24d2a0){utils[_0x6219('0x2')](util[_0x6219('0x3')]('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x24d2a0[_0x6219('0x4')],_0x24d2a0[_0x6219('0x5')],_0x24d2a0[_0x6219('0x6')],_0x24d2a0[_0x6219('0x7')],_0x24d2a0[_0x6219('0x8')],_0x24d2a0[_0x6219('0x9')],_0x24d2a0[_0x6219('0xa')]));if(_0x24d2a0[_0x6219('0x6')]){utils['getVoiceQueueByName'](_0x24d2a0[_0x6219('0x6')])[_0x6219('0xb')](function(_0x5f555b){if(_0x5f555b){_0x24d2a0[_0x6219('0xc')]=_0x5f555b[_0x6219('0xc')];}utils[_0x6219('0xd')](_0x6219('0xe'),_0x24d2a0);});}else{utils[_0x6219('0xd')](_0x6219('0xe'),_0x24d2a0);}if(_0x24d2a0[_0x6219('0xf')]){delete queues[_0x24d2a0[_0x6219('0xf')]];}else{delete queues[_0x24d2a0[_0x6219('0x4')]];}}exports[_0x6219('0x10')]=function(_0x58b4a0){try{utils[_0x6219('0x11')](util[_0x6219('0x3')](_0x6219('0x12'),_0x58b4a0[_0x6219('0x4')]),_0x58b4a0);utils['info'](util[_0x6219('0x3')](_0x6219('0x13'),_0x58b4a0[_0x6219('0x4')],_0x58b4a0[_0x6219('0x6')],_0x58b4a0[_0x6219('0x14')]));queues[_0x58b4a0['uniqueid']]=_[_0x6219('0x15')](_0x58b4a0,{'originalposition':_0x58b4a0[_0x6219('0x14')],'queuecallerjoinAt':utils[_0x6219('0x16')](),'mohtime':0x0});}catch(_0x2f1db3){utils[_0x6219('0x17')](util[_0x6219('0x3')](_0x6219('0x12'),_0x58b4a0[_0x6219('0x4')]),_0x2f1db3);}};exports[_0x6219('0x18')]=function(_0x3bb072){try{if(!_[_0x6219('0x19')](queues[_0x3bb072[_0x6219('0x4')]])){utils[_0x6219('0x11')](util[_0x6219('0x3')](_0x6219('0x1a'),_0x3bb072[_0x6219('0x4')]),_0x3bb072);if(queues[_0x3bb072['uniqueid']][_0x6219('0x1b')]){if(!queues[_0x3bb072[_0x6219('0x4')]][_0x6219('0x1c')]&&!queues[_0x3bb072[_0x6219('0x4')]][_0x6219('0x1d')]){queues[_0x3bb072[_0x6219('0x4')]][_0x6219('0x1e')]=!![];queues[_0x3bb072[_0x6219('0x4')]][_0x6219('0x1f')]=utils[_0x6219('0x16')]();queues[_0x3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se{utils[_0x6219('0x2')](util[_0x6219('0x3')](_0x6219('0x5d'),_0x898cb2['origtransfereruniqueid'],queues[_0x898cb2[_0x6219('0x51')]][_0x6219('0x2a')],_0x898cb2[_0x6219('0x53')]));queues[_0x898cb2[_0x6219('0x51')]]['transfereduniqueid']=_0x898cb2[_0x6219('0x53')];}}}else if(_0x898cb2[_0x6219('0x5e')]==_0x898cb2['secondtransfererlinkedid']){if(!_[_0x6219('0x19')](queues[_0x898cb2[_0x6219('0x51')]])){utils[_0x6219('0x2')](util[_0x6219('0x3')](_0x6219('0x5f'),_0x898cb2[_0x6219('0x50')],queues[_0x898cb2[_0x6219('0x51')]][_0x6219('0x2a')],_0x898cb2[_0x6219('0x5e')],_0x898cb2[_0x6219('0x60')]));queues[_0x898cb2['origtransfererlinkedid']][_0x6219('0x3f')]=!![];queues[_0x898cb2[_0x6219('0x51')]]['transfertype']='ATTENDED';queues[_0x898cb2[_0x6219('0x51')]][_0x6219('0x48')]=_0x898cb2[_0x6219('0x60')];queues[_0x898cb2[_0x6219('0x51')]]['transferuniqueid']=_0x898cb2['secondtransfereruniqueid'];queues[_0x898cb2['origtransfererlinkedid']][_0x6219('0xa')]=_0x6219('0x56');}if(!_[_0x6219('0x19')](queues[_0x898cb2[_0x6219('0x53')]])){if(_0x898cb2[_0x6219('0x61')]&&queues[_0x898cb2[_0x6219('0x61')]]){queues[_0x898cb2['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x898cb2[_0x6219('0x62')]]=_[_0x6219('0x58')](queues[_0x898cb2['transfertargetlinkedid']]);queues[_0x898cb2['transfertargetuniqueid']][_0x6219('0xf')]=_0x898cb2[_0x6219('0x62')];queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x22')]=0x2;queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x8')]=queues[_0x898cb2[_0x6219('0x51')]][_0x6219('0x8')];queues[_0x898cb2['transfertargetuniqueid']][_0x6219('0x5c')]=queues[_0x898cb2[_0x6219('0x51')]]['calleridname'];queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x59')]=utils[_0x6219('0x16')]();queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x1b')]=utils[_0x6219('0x16')]();queues[_0x898cb2['transfertargetuniqueid']][_0x6219('0x35')]=0x0;queues[_0x898cb2[_0x6219('0x62')]]['mohtime']=0x0;utils['info'](util[_0x6219('0x3')](_0x6219('0x63'),_0x898cb2[_0x6219('0x50')],queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x2a')],queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0xf')],queues[_0x898cb2['transfertargetuniqueid']][_0x6219('0x8')],queues[_0x898cb2[_0x6219('0x62')]][_0x6219('0x5c')]));}else{utils[_0x6219('0x2')](util['format'](_0x6219('0x5d'),_0x898cb2[_0x6219('0x50')],queues[_0x898cb2[_0x6219('0x53')]][_0x6219('0x2a')],_0x898cb2[_0x6219('0x51')]));queues[_0x898cb2['secondtransfererlinkedid']][_0x6219('0xf')]=_0x898cb2[_0x6219('0x51')];}}}}catch(_0x3ab930){utils[_0x6219('0x17')](util['format']('[%s][queues][attendedtransfer]',_0x898cb2[_0x6219('0x50')]),_0x3ab930);}};exports[_0x6219('0x64')]=function(_0x3b1c90){try{if(!_['isNil'](queues[_0x3b1c90[_0x6219('0x4')]])){utils[_0x6219('0x11')](util['format'](_0x6219('0x65'),_0x3b1c90[_0x6219('0x4')]),_0x3b1c90);queues[_0x3b1c90[_0x6219('0x4')]][_0x6219('0x66')]=utils[_0x6219('0x16')]();utils[_0x6219('0x2')](util[_0x6219('0x3')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x3b1c90[_0x6219('0x4')],queues[_0x3b1c90['uniqueid']][_0x6219('0x2a')],queues[_0x3b1c90[_0x6219('0x4')]][_0x6219('0x66')]));}}catch(_0x4ef3c5){utils[_0x6219('0x17')](util[_0x6219('0x3')]('[%s][queues][musiconholdstart]',_0x3b1c90[_0x6219('0x4')]),_0x4ef3c5);}};exports['musiconholdstop']=function(_0x462ded){try{if(!_[_0x6219('0x19')](queues[_0x462ded['uniqueid']])){if(!_[_0x6219('0x19')](queues[_0x462ded[_0x6219('0x4')]][_0x6219('0x66')])){utils[_0x6219('0x11')](util[_0x6219('0x3')](_0x6219('0x67'),_0x462ded['uniqueid']),_0x462ded);queues[_0x462ded[_0x6219('0x4')]][_0x6219('0x5a')]+=utils[_0x6219('0x36')](utils[_0x6219('0x16')](),queues[_0x462ded[_0x6219('0x4')]][_0x6219('0x66')]);utils[_0x6219('0x2')](util[_0x6219('0x3')](_0x6219('0x68'),_0x462ded[_0x6219('0x4')],queues[_0x462ded[_0x6219('0x4')]][_0x6219('0x2a')],queues[_0x462ded['uniqueid']][_0x6219('0x5a')]));delete queues[_0x462ded[_0x6219('0x4')]][_0x6219('0x66')];}}}catch(_0x2d8279){utils['error'](util['format'](_0x6219('0x67'),_0x462ded['uniqueid']),_0x2d8279);}};