Built motion from commit a61a4a20.|2.5.46
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x3494=['lastAssignedTo','calleridnum','accountcode','queue','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','now','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','queuecallerexitreason','COMPLETEDBYAGENT','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','error','varset','[%s][queues][varset]','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','diffTime','queuecallerjoinAt','position','count','connectedlinename','agentconnect','[%s][queues][agentconnect]','destaccountcode','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','membername','[%s][queues][agentcomplete]','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstart]','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid'];(function(_0x32874f,_0x2b45c6){var _0x5a89c6=function(_0xce908){while(--_0xce908){_0x32874f['push'](_0x32874f['shift']());}};_0x5a89c6(++_0x2b45c6);}(_0x3494,0x1ed));var _0x4349=function(_0xad16b8,_0x1f5cc5){_0xad16b8=_0xad16b8-0x0;var _0x269b8f=_0x3494[_0xad16b8];return _0x269b8f;};'use strict';var _=require(_0x4349('0x0'));var util=require(_0x4349('0x1'));var utils=require(_0x4349('0x2'));var queues={};function writeDB(_0x4cd1e5){utils[_0x4349('0x3')](util[_0x4349('0x4')](_0x4349('0x5'),_0x4cd1e5[_0x4349('0x6')],_0x4cd1e5['channel'],_0x4cd1e5['queue'],_0x4cd1e5[_0x4349('0x7')],_0x4cd1e5[_0x4349('0x8')],_0x4cd1e5[_0x4349('0x9')],_0x4cd1e5['queuecallerexitreason']));if(_0x4cd1e5[_0x4349('0xa')]){utils[_0x4349('0xb')](_0x4cd1e5['queue'])['then'](function(_0x52a6b4){if(_0x52a6b4){_0x4cd1e5[_0x4349('0xc')]=_0x52a6b4['type'];}utils[_0x4349('0xd')]('CreateVoiceQueueReport',_0x4cd1e5);});}else{utils[_0x4349('0xd')](_0x4349('0xe'),_0x4cd1e5);}if(_0x4cd1e5[_0x4349('0xf')]){delete queues[_0x4cd1e5[_0x4349('0xf')]];}else{delete queues[_0x4cd1e5[_0x4349('0x6')]];}}exports['queuecallerjoin']=function(_0x9142b6){try{utils[_0x4349('0x10')](util[_0x4349('0x4')](_0x4349('0x11'),_0x9142b6[_0x4349('0x6')]),_0x9142b6);utils[_0x4349('0x3')](util['format'](_0x4349('0x12'),_0x9142b6[_0x4349('0x6')],_0x9142b6['queue'],_0x9142b6['position']));queues[_0x9142b6[_0x4349('0x6')]]=_[_0x4349('0x13')](_0x9142b6,{'originalposition':_0x9142b6['position'],'queuecallerjoinAt':utils[_0x4349('0x14')](),'mohtime':0x0});}catch(_0x449a93){utils['error'](util[_0x4349('0x4')](_0x4349('0x11'),_0x9142b6[_0x4349('0x6')]),_0x449a93);}};exports[_0x4349('0x15')]=function(_0x4e9615){try{if(!_[_0x4349('0x16')](queues[_0x4e9615['uniqueid']])){utils['debug'](util[_0x4349('0x4')](_0x4349('0x17'),_0x4e9615[_0x4349('0x6')]),_0x4e9615);if(queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x18')]){if(!queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x19')]&&!queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x1a')]){queues[_0x4e9615['uniqueid']][_0x4349('0x1b')]=!![];queues[_0x4e9615['uniqueid']][_0x4349('0x1c')]=utils[_0x4349('0x14')]();queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x1d')]=_0x4349('0x1e');}utils[_0x4349('0x3')](util['format']('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x4e9615['uniqueid'],queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x1f')],queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x1d')]));writeDB(queues[_0x4e9615[_0x4349('0x6')]]);}else if(queues[_0x4e9615[_0x4349('0x6')]]['transfereduniqueid']){utils[_0x4349('0x3')](util['format'](_0x4349('0x20'),_0x4e9615[_0x4349('0x6')],queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0x1f')],queues[_0x4e9615[_0x4349('0x6')]]['transfereduniqueid']));queues[queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0xf')]]=queues[_0x4e9615[_0x4349('0x6')]];queues[queues[_0x4e9615[_0x4349('0x6')]][_0x4349('0xf')]][_0x4349('0x21')]=0x2;delete queues[_0x4e9615['uniqueid']];}}}catch(_0x229cc1){utils[_0x4349('0x22')](util['format'](_0x4349('0x17'),_0x4e9615[_0x4349('0x6')]),_0x229cc1);}};exports[_0x4349('0x23')]=function(_0x534c92){try{utils[_0x4349('0x10')](util[_0x4349('0x4')](_0x4349('0x24'),_0x534c92[_0x4349('0x6')]),_0x534c92);if(!_[_0x4349('0x16')](_0x534c92[_0x4349('0x25')][_0x4349('0x26')])&&_0x534c92[_0x4349('0x27')][_0x4349('0x28')]()!==_0x4349('0x29')){if(!_['isNil'](queues[_0x534c92[_0x4349('0x6')]])){queues[_0x534c92['uniqueid']]['queuecallerabandon']=![];queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x2a')]=null;queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x1a')]=!![];queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x2b')]=utils[_0x4349('0x14')]();queues[_0x534c92[_0x4349('0x6')]]['queuecallerexitreason']=_0x534c92[_0x4349('0x27')][_0x4349('0x28')]();utils[_0x4349('0x3')](util[_0x4349('0x4')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x534c92[_0x4349('0x6')],queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x1f')],_0x534c92[_0x4349('0x27')],queues[_0x534c92['uniqueid']][_0x4349('0x1d')]));writeDB(queues[_0x534c92['uniqueid']]);}}else if(!_[_0x4349('0x16')](_0x534c92['variable']['queueposition'])){if(!_[_0x4349('0x16')](queues[_0x534c92[_0x4349('0x6')]])&&!queues[_0x534c92['uniqueid']][_0x4349('0x19')]){queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x19')]=![];queues[_0x534c92['uniqueid']][_0x4349('0x2a')]=null;queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x1a')]=!![];queues[_0x534c92[_0x4349('0x6')]][_0x4349('0x2b')]=utils[_0x4349('0x14')]();queues[_0x534c92[_0x4349('0x6')]]['queuecallerexitreason']=_0x4349('0x2c');utils[_0x4349('0x3')](util[_0x4349('0x4')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x534c92[_0x4349('0x6')],queues[_0x534c92[_0x4349('0x6')]]['name'],_0x534c92[_0x4349('0x27')],queues[_0x534c92[_0x4349('0x6')]]['queuecallerexitreason']));}}}catch(_0x1affbb){utils[_0x4349('0x22')](util[_0x4349('0x4')](_0x4349('0x24'),_0x534c92['uniqueid']),_0x1affbb);}};exports['queuecallerabandon']=function(_0x376305){try{if(!_[_0x4349('0x16')](queues[_0x376305[_0x4349('0x6')]])){utils[_0x4349('0x10')](util[_0x4349('0x4')](_0x4349('0x2d'),_0x376305['uniqueid']),_0x376305);queues[_0x376305['uniqueid']][_0x4349('0x1a')]=![];queues[_0x376305[_0x4349('0x6')]][_0x4349('0x2b')]=null;queues[_0x376305[_0x4349('0x6')]][_0x4349('0x19')]=!![];queues[_0x376305[_0x4349('0x6')]][_0x4349('0x2a')]=utils[_0x4349('0x14')]();queues[_0x376305[_0x4349('0x6')]]['queuecallerexitreason']='ABANDONED';utils['info'](util[_0x4349('0x4')](_0x4349('0x2e'),_0x376305['uniqueid'],queues[_0x376305[_0x4349('0x6')]][_0x4349('0x1f')],queues[_0x376305[_0x4349('0x6')]][_0x4349('0x1d')]));}}catch(_0x4837dd){utils['error'](util[_0x4349('0x4')](_0x4349('0x2d'),_0x376305[_0x4349('0x6')]),_0x4837dd);}};exports[_0x4349('0x2f')]=function(_0x5c6320){try{if(!_[_0x4349('0x16')](queues[_0x5c6320['uniqueid']])){utils['debug'](util['format'](_0x4349('0x30'),_0x5c6320[_0x4349('0x6')]),_0x5c6320);utils['info'](util[_0x4349('0x4')](_0x4349('0x31'),_0x5c6320['uniqueid'],queues[_0x5c6320['uniqueid']]['name'],_0x5c6320[_0x4349('0x32')],_0x5c6320['connectedlinename']));queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x2f')]=!![];queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x18')]=utils[_0x4349('0x14')]();queues[_0x5c6320[_0x4349('0x6')]]['holdtime']=utils[_0x4349('0x33')](queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x18')],queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x34')]);queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x35')]=_0x5c6320[_0x4349('0x35')];queues[_0x5c6320[_0x4349('0x6')]]['count']=_0x5c6320[_0x4349('0x36')];queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x32')]=_0x5c6320[_0x4349('0x32')];queues[_0x5c6320[_0x4349('0x6')]][_0x4349('0x37')]=_0x5c6320[_0x4349('0x37')];}}catch(_0x49c5df){utils['error'](util['format']('[%s][queues][queuecallerleave]',_0x5c6320[_0x4349('0x6')]),_0x49c5df);}};exports[_0x4349('0x38')]=function(_0x361199){try{if(!_[_0x4349('0x16')](queues[_0x361199[_0x4349('0x6')]])){utils['debug'](util[_0x4349('0x4')](_0x4349('0x39'),_0x361199[_0x4349('0x6')]),_0x361199);utils[_0x4349('0x3')](util[_0x4349('0x4')]('[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s',_0x361199[_0x4349('0x6')],queues[_0x361199[_0x4349('0x6')]]['name'],_0x361199['membername'],_0x361199[_0x4349('0x3a')]));queues[_0x361199[_0x4349('0x6')]][_0x4349('0x19')]=![];queues[_0x361199[_0x4349('0x6')]][_0x4349('0x19')]=![];queues[_0x361199[_0x4349('0x6')]][_0x4349('0x2a')]=null;queues[_0x361199[_0x4349('0x6')]][_0x4349('0x1a')]=![];queues[_0x361199[_0x4349('0x6')]][_0x4349('0x1d')]=null;queues[_0x361199['uniqueid']][_0x4349('0x2b')]=null;queues[_0x361199[_0x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0x4349('0x4c')]][_0x4349('0xf')]=_0x5e28e0[_0x4349('0x4d')];}}}else if(_0x5e28e0[_0x4349('0x58')]==_0x5e28e0[_0x4349('0x4d')]){if(!_['isNil'](queues[_0x5e28e0['origtransfererlinkedid']])){utils['info'](util[_0x4349('0x4')](_0x4349('0x59'),_0x5e28e0['origtransfereruniqueid'],queues[_0x5e28e0[_0x4349('0x4c')]]['name'],_0x5e28e0[_0x4349('0x58')],_0x5e28e0['secondtransfererexten']));queues[_0x5e28e0['origtransfererlinkedid']][_0x4349('0x3d')]=!![];queues[_0x5e28e0[_0x4349('0x4c')]][_0x4349('0x45')]=_0x4349('0x4f');queues[_0x5e28e0[_0x4349('0x4c')]][_0x4349('0x47')]=_0x5e28e0[_0x4349('0x5a')];queues[_0x5e28e0[_0x4349('0x4c')]][_0x4349('0x49')]=_0x5e28e0[_0x4349('0x58')];queues[_0x5e28e0[_0x4349('0x4c')]]['queuecallerexitreason']=_0x4349('0x50');}if(!_[_0x4349('0x16')](queues[_0x5e28e0[_0x4349('0x4d')]])){if(_0x5e28e0[_0x4349('0x5b')]&&queues[_0x5e28e0['transfertargetlinkedid']]){queues[_0x5e28e0[_0x4349('0x5b')]]['queuecallerenterreason']=0x1;queues[_0x5e28e0[_0x4349('0x53')]]=_['clone'](queues[_0x5e28e0[_0x4349('0x5b')]]);queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0xf')]=_0x5e28e0[_0x4349('0x53')];queues[_0x5e28e0[_0x4349('0x53')]]['queuecallerenterreason']=0x2;queues[_0x5e28e0['transfertargetuniqueid']][_0x4349('0x8')]=queues[_0x5e28e0[_0x4349('0x4c')]][_0x4349('0x8')];queues[_0x5e28e0['transfertargetuniqueid']][_0x4349('0x54')]=queues[_0x5e28e0[_0x4349('0x4c')]]['calleridname'];queues[_0x5e28e0[_0x4349('0x53')]]['queuecallerjoinAt']=utils[_0x4349('0x14')]();queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0x18')]=utils[_0x4349('0x14')]();queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0x55')]=0x0;queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0x5c')]=0x0;utils[_0x4349('0x3')](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s',_0x5e28e0['origtransfereruniqueid'],queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0x1f')],queues[_0x5e28e0[_0x4349('0x53')]]['transfereduniqueid'],queues[_0x5e28e0[_0x4349('0x53')]][_0x4349('0x8')],queues[_0x5e28e0[_0x4349('0x53')]]['calleridname']));}else{utils[_0x4349('0x3')](util[_0x4349('0x4')](_0x4349('0x57'),_0x5e28e0[_0x4349('0x4b')],queues[_0x5e28e0[_0x4349('0x4d')]][_0x4349('0x1f')],_0x5e28e0[_0x4349('0x4c')]));queues[_0x5e28e0['secondtransfererlinkedid']][_0x4349('0xf')]=_0x5e28e0['origtransfererlinkedid'];}}}}catch(_0x53265f){utils[_0x4349('0x22')](util['format'](_0x4349('0x5d'),_0x5e28e0[_0x4349('0x4b')]),_0x53265f);}};exports['musiconholdstart']=function(_0x484b4f){try{if(!_[_0x4349('0x16')](queues[_0x484b4f[_0x4349('0x6')]])){utils[_0x4349('0x10')](util['format']('[%s][queues][musiconholdstart]',_0x484b4f['uniqueid']),_0x484b4f);queues[_0x484b4f[_0x4349('0x6')]][_0x4349('0x5e')]=utils[_0x4349('0x14')]();utils[_0x4349('0x3')](util['format'](_0x4349('0x5f'),_0x484b4f[_0x4349('0x6')],queues[_0x484b4f[_0x4349('0x6')]]['name'],queues[_0x484b4f[_0x4349('0x6')]][_0x4349('0x5e')]));}}catch(_0x3a8c85){utils[_0x4349('0x22')](util[_0x4349('0x4')](_0x4349('0x60'),_0x484b4f[_0x4349('0x6')]),_0x3a8c85);}};exports[_0x4349('0x61')]=function(_0x3e9307){try{if(!_[_0x4349('0x16')](queues[_0x3e9307[_0x4349('0x6')]])){if(!_[_0x4349('0x16')](queues[_0x3e9307[_0x4349('0x6')]]['musiconholdstartAt'])){utils[_0x4349('0x10')](util[_0x4349('0x4')](_0x4349('0x62'),_0x3e9307[_0x4349('0x6')]),_0x3e9307);queues[_0x3e9307['uniqueid']][_0x4349('0x5c')]+=utils['diffTime'](utils[_0x4349('0x14')](),queues[_0x3e9307['uniqueid']]['musiconholdstartAt']);utils[_0x4349('0x3')](util[_0x4349('0x4')](_0x4349('0x63'),_0x3e9307[_0x4349('0x6')],queues[_0x3e9307[_0x4349('0x6')]][_0x4349('0x1f')],queues[_0x3e9307[_0x4349('0x6')]][_0x4349('0x5c')]));delete queues[_0x3e9307['uniqueid']][_0x4349('0x5e')];}}}catch(_0x52390e){utils[_0x4349('0x22')](util['format']('[%s][queues][musiconholdstop]',_0x3e9307['uniqueid']),_0x52390e);}};