Built motion from commit f7863d46.|2.5.41
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xffd4=['secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','./utils','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','info','position','assign','now','error','format','[%s][queues][queuecallerjoin]','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','queuecallerenterreason','varset','variable','queuestatus','CONTINUE','queuecallerabandonAt','queuecallerexit','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','value','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','holdtime','count','connectedlinename','agentconnect','[%s][queues][agentconnect]','membername','destaccountcode','agentcomplete','[%s][queues][agentcomplete]','assigned','reason','transfer','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','extension','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s'];(function(_0x224c82,_0x2f0b93){var _0xd2f8d5=function(_0x1f81a0){while(--_0x1f81a0){_0x224c82['push'](_0x224c82['shift']());}};_0xd2f8d5(++_0x2f0b93);}(_0xffd4,0x75));var _0x4ffd=function(_0x164548,_0x32c36b){_0x164548=_0x164548-0x0;var _0x2d7bac=_0xffd4[_0x164548];return _0x2d7bac;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0x4ffd('0x0'));var queues={};function writeDB(_0x4482a9){utils['info'](util['format'](_0x4ffd('0x1'),_0x4482a9[_0x4ffd('0x2')],_0x4482a9['channel'],_0x4482a9[_0x4ffd('0x3')],_0x4482a9[_0x4ffd('0x4')],_0x4482a9[_0x4ffd('0x5')],_0x4482a9[_0x4ffd('0x6')],_0x4482a9[_0x4ffd('0x7')]));if(_0x4482a9[_0x4ffd('0x3')]){utils[_0x4ffd('0x8')](_0x4482a9[_0x4ffd('0x3')])[_0x4ffd('0x9')](function(_0x177d2a){if(_0x177d2a){_0x4482a9[_0x4ffd('0xa')]=_0x177d2a[_0x4ffd('0xa')];}utils[_0x4ffd('0xb')](_0x4ffd('0xc'),_0x4482a9);});}else{utils['request']('CreateVoiceQueueReport',_0x4482a9);}if(_0x4482a9['transfereduniqueid']){delete queues[_0x4482a9[_0x4ffd('0xd')]];}else{delete queues[_0x4482a9[_0x4ffd('0x2')]];}}exports[_0x4ffd('0xe')]=function(_0x4ec9f3){try{utils[_0x4ffd('0xf')](util['format']('[%s][queues][queuecallerjoin]',_0x4ec9f3[_0x4ffd('0x2')]),_0x4ec9f3);utils[_0x4ffd('0x10')](util['format']('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x4ec9f3[_0x4ffd('0x2')],_0x4ec9f3['queue'],_0x4ec9f3[_0x4ffd('0x11')]));queues[_0x4ec9f3[_0x4ffd('0x2')]]=_[_0x4ffd('0x12')](_0x4ec9f3,{'originalposition':_0x4ec9f3[_0x4ffd('0x11')],'queuecallerjoinAt':utils[_0x4ffd('0x13')](),'mohtime':0x0});}catch(_0x479ffe){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x16'),_0x4ec9f3['uniqueid']),_0x479ffe);}};exports[_0x4ffd('0x17')]=function(_0x69a416){try{if(!_[_0x4ffd('0x18')](queues[_0x69a416[_0x4ffd('0x2')]])){utils[_0x4ffd('0xf')](util[_0x4ffd('0x15')](_0x4ffd('0x19'),_0x69a416['uniqueid']),_0x69a416);if(queues[_0x69a416['uniqueid']][_0x4ffd('0x1a')]){if(!queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0x1b')]&&!queues[_0x69a416[_0x4ffd('0x2')]]['queuecallerexit']){queues[_0x69a416['uniqueid']][_0x4ffd('0x1c')]=!![];queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0x1d')]=utils[_0x4ffd('0x13')]();queues[_0x69a416['uniqueid']]['queuecallerexitreason']=_0x4ffd('0x1e');}utils['info'](util['format'](_0x4ffd('0x1f'),_0x69a416[_0x4ffd('0x2')],queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0x20')],queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0x7')]));writeDB(queues[_0x69a416['uniqueid']]);}else if(queues[_0x69a416[_0x4ffd('0x2')]]['transfereduniqueid']){utils[_0x4ffd('0x10')](util['format']('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x69a416[_0x4ffd('0x2')],queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0x20')],queues[_0x69a416['uniqueid']][_0x4ffd('0xd')]));queues[queues[_0x69a416['uniqueid']]['transfereduniqueid']]=queues[_0x69a416['uniqueid']];queues[queues[_0x69a416[_0x4ffd('0x2')]][_0x4ffd('0xd')]][_0x4ffd('0x21')]=0x2;delete queues[_0x69a416[_0x4ffd('0x2')]];}}}catch(_0x2131d1){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x19'),_0x69a416['uniqueid']),_0x2131d1);}};exports[_0x4ffd('0x22')]=function(_0xfaf2b6){try{utils[_0x4ffd('0xf')](util[_0x4ffd('0x15')]('[%s][queues][varset]',_0xfaf2b6[_0x4ffd('0x2')]),_0xfaf2b6);if(!_[_0x4ffd('0x18')](_0xfaf2b6[_0x4ffd('0x23')][_0x4ffd('0x24')])&&_0xfaf2b6['value']['toUpperCase']()!==_0x4ffd('0x25')){if(!_[_0x4ffd('0x18')](queues[_0xfaf2b6['uniqueid']])){queues[_0xfaf2b6[_0x4ffd('0x2')]]['queuecallerabandon']=![];queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x26')]=null;queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x27')]=!![];queues[_0xfaf2b6[_0x4ffd('0x2')]]['queuecallerexitAt']=utils[_0x4ffd('0x13')]();queues[_0xfaf2b6['uniqueid']]['queuecallerexitreason']=_0xfaf2b6['value'][_0x4ffd('0x28')]();utils['info'](util[_0x4ffd('0x15')](_0x4ffd('0x29'),_0xfaf2b6[_0x4ffd('0x2')],queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x20')],_0xfaf2b6['value'],queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x7')]));writeDB(queues[_0xfaf2b6[_0x4ffd('0x2')]]);}}else if(!_[_0x4ffd('0x18')](_0xfaf2b6['variable'][_0x4ffd('0x2a')])){if(!_[_0x4ffd('0x18')](queues[_0xfaf2b6[_0x4ffd('0x2')]])&&!queues[_0xfaf2b6['uniqueid']][_0x4ffd('0x1b')]){queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x1b')]=![];queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x26')]=null;queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x27')]=!![];queues[_0xfaf2b6['uniqueid']][_0x4ffd('0x2b')]=utils[_0x4ffd('0x13')]();queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x7')]='EXITWITHKEY';utils['info'](util[_0x4ffd('0x15')](_0x4ffd('0x2c'),_0xfaf2b6[_0x4ffd('0x2')],queues[_0xfaf2b6[_0x4ffd('0x2')]][_0x4ffd('0x20')],_0xfaf2b6[_0x4ffd('0x2d')],queues[_0xfaf2b6['uniqueid']][_0x4ffd('0x7')]));}}}catch(_0x29da56){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x2e'),_0xfaf2b6[_0x4ffd('0x2')]),_0x29da56);}};exports['queuecallerabandon']=function(_0x569ad4){try{if(!_[_0x4ffd('0x18')](queues[_0x569ad4[_0x4ffd('0x2')]])){utils['debug'](util[_0x4ffd('0x15')](_0x4ffd('0x2f'),_0x569ad4[_0x4ffd('0x2')]),_0x569ad4);queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x27')]=![];queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x2b')]=null;queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x1b')]=!![];queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x26')]=utils[_0x4ffd('0x13')]();queues[_0x569ad4[_0x4ffd('0x2')]]['queuecallerexitreason']=_0x4ffd('0x30');utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')](_0x4ffd('0x31'),_0x569ad4[_0x4ffd('0x2')],queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x20')],queues[_0x569ad4[_0x4ffd('0x2')]][_0x4ffd('0x7')]));}}catch(_0x1c99f2){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x2f'),_0x569ad4['uniqueid']),_0x1c99f2);}};exports[_0x4ffd('0x32')]=function(_0x550411){try{if(!_[_0x4ffd('0x18')](queues[_0x550411[_0x4ffd('0x2')]])){utils[_0x4ffd('0xf')](util[_0x4ffd('0x15')](_0x4ffd('0x33'),_0x550411[_0x4ffd('0x2')]),_0x550411);utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')](_0x4ffd('0x34'),_0x550411[_0x4ffd('0x2')],queues[_0x550411[_0x4ffd('0x2')]][_0x4ffd('0x20')],_0x550411[_0x4ffd('0x35')],_0x550411['connectedlinename']));queues[_0x550411[_0x4ffd('0x2')]]['queuecallerleave']=!![];queues[_0x550411['uniqueid']][_0x4ffd('0x1a')]=utils[_0x4ffd('0x13')]();queues[_0x550411['uniqueid']][_0x4ffd('0x36')]=utils['diffTime'](queues[_0x550411[_0x4ffd('0x2')]][_0x4ffd('0x1a')],queues[_0x550411[_0x4ffd('0x2')]]['queuecallerjoinAt']);queues[_0x550411[_0x4ffd('0x2')]][_0x4ffd('0x11')]=_0x550411[_0x4ffd('0x11')];queues[_0x550411[_0x4ffd('0x2')]][_0x4ffd('0x37')]=_0x550411[_0x4ffd('0x37')];queues[_0x550411['uniqueid']]['connectedlinenum']=_0x550411[_0x4ffd('0x35')];queues[_0x550411[_0x4ffd('0x2')]][_0x4ffd('0x38')]=_0x550411[_0x4ffd('0x38')];}}catch(_0xa3880f){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')]('[%s][queues][queuecallerleave]',_0x550411[_0x4ffd('0x2')]),_0xa3880f);}};exports[_0x4ffd('0x39')]=function(_0x529d95){try{if(!_[_0x4ffd('0x18')](queues[_0x529d95[_0x4ffd('0x2')]])){utils[_0x4ffd('0xf')](util['format'](_0x4ffd('0x3a'),_0x529d95[_0x4ffd('0x2')]),_0x529d95);utils['info'](util[_0x4ffd('0x15')]('[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s',_0x529d95[_0x4ffd('0x2')],queues[_0x529d95[_0x4ffd('0x2')]][_0x4ffd('0x20')],_0x529d95[_0x4ffd('0x3b')],_0x529d95[_0x4ffd('0x3c')]));queues[_0x529d95['uniqueid']]['queuecallerabandon']=![];queues[_0x529d95[_0x4ffd('0x2')]]['queuecallerabandon']=![];queues[_0x529d95[_0x4ffd('0x2')]][_0x4ffd('0x26')]=null;queues[_0x529d95[_0x4ffd('0x2')]][_0x4ffd('0x27')]=![];queues[_0x529d95[_0x4ffd('0x2')]]['queuecallerexitreason']=null;queues[_0x529d95[_0x4ffd('0x2')]]['queuecallerexitAt']=null;queues[_0x529d95[_0x4ffd('0x2')]]['assigned']=!![];queues[_0x529d95['uniqueid']][_0x4ffd('0x6')]=_0x529d95[_0x4ffd('0x3c')];queues[_0x529d95[_0x4ffd('0x2')]][_0x4ffd('0x4')]=_0x529d95[_0x4ffd('0x3b')];}}catch(_0x1da318){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x3a'),_0x529d95['uniqueid']),_0x1da318);}};exports[_0x4ffd('0x3d')]=function(_0x594676){try{if(!_[_0x4ffd('0x18')](queues[_0x594676[_0x4ffd('0x2')]])){if(queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x1a')]){utils['debug'](util['format'](_0x4ffd('0x3e'),_0x594676[_0x4ffd('0x2')]),_0x594676);queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x1b')]=![];queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x1b')]=![];queues[_0x594676['uniqueid']][_0x4ffd('0x26')]=null;queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x27')]=![];queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x2b')]=null;queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x3f')]=!![];queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x4')]=_0x594676[_0x4ffd('0x3b')];queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x1c')]=!![];queues[_0x594676['uniqueid']]['queuecallercompleteAt']=utils[_0x4ffd('0x13')]();if(_0x594676[_0x4ffd('0x40')]=='transfer'){if(!queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x41')]){queues[_0x594676[_0x4ffd('0x2')]]['queuecallerexitreason']='TRANSFER';}}else{queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x7')]=_0x4ffd('0x42')+_0x594676[_0x4ffd('0x40')]['toUpperCase']();}utils['info'](util[_0x4ffd('0x15')](_0x4ffd('0x43'),_0x594676['uniqueid'],queues[_0x594676[_0x4ffd('0x2')]][_0x4ffd('0x20')],_0x594676[_0x4ffd('0x3b')],queues[_0x594676['uniqueid']]['queuecallerexitreason']));writeDB(queues[_0x594676[_0x4ffd('0x2')]]);}}}catch(_0x2a7296){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')]('[%s][queues][agentcomplete]',_0x594676[_0x4ffd('0x2')]),_0x2a7296);}};exports[_0x4ffd('0x44')]=function(_0x4ec4d8){try{if(!_[_0x4ffd('0x18')](queues[_0x4ec4d8['transfereeuniqueid']])){utils[_0x4ffd('0xf')](util['format'](_0x4ffd('0x45'),_0x4ec4d8['uniqueid']),_0x4ec4d8);queues[_0x4ec4d8[_0x4ffd('0x46')]][_0x4ffd('0x41')]=!![];queues[_0x4ec4d8[_0x4ffd('0x46')]][_0x4ffd('0x47')]=_0x4ffd('0x48');queues[_0x4ec4d8[_0x4ffd('0x46')]][_0x4ffd('0x49')]=_0x4ec4d8['extension'];queues[_0x4ec4d8['transfereeuniqueid']][_0x4ffd('0x4a')]=_0x4ec4d8[_0x4ffd('0x46')];queues[_0x4ec4d8[_0x4ffd('0x46')]][_0x4ffd('0x7')]=_0x4ffd('0x4b');utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0x4ec4d8['uniqueid'],queues[_0x4ec4d8['transfereeuniqueid']]['name'],_0x4ec4d8[_0x4ffd('0x46')],_0x4ec4d8[_0x4ffd('0x4c')]));}}catch(_0x3e9e18){utils[_0x4ffd('0x14')](util['format'](_0x4ffd('0x45'),_0x4ec4d8[_0x4ffd('0x2')]),_0x3e9e18);}};exports['attendedtransfer']=function(_0x1e7ef6){try{utils[_0x4ffd('0xf')](util[_0x4ffd('0x15')](_0x4ffd('0x4d'),_0x1e7ef6[_0x4ffd('0x4e')]),_0x1e7ef6);if(_0x1e7ef6[_0x4ffd('0x4e')]==_0x1e7ef6[_0x4ffd('0x4f')]){if(!_[_0x4ffd('0x18')](queues[_0x1e7ef6[_0x4ffd('0x50')]])){utils['info'](util[_0x4ffd('0x15')]('[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x1e7ef6['origtransfereruniqueid'],queues[_0x1e7ef6['secondtransfererlinkedid']][_0x4ffd('0x20')],_0x1e7ef6[_0x4ffd('0x51')]));queues[_0x1e7ef6[_0x4ffd('0x50')]][_0x4ffd('0x41')]=!![];queues[_0x1e7ef6[_0x4ffd('0x50')]]['transfertype']=_0x4ffd('0x52');queues[_0x1e7ef6[_0x4ffd('0x50')]][_0x4ffd('0x49')]=_0x1e7ef6[_0x4ffd('0x51')];queues[_0x1e7ef6['secondtransfererlinkedid']]['transferuniqueid']=_0x1e7ef6[_0x4ffd('0x4e')];queues[_0x1e7ef6['secondtransfererlinkedid']]['queuecallerexitreason']=_0x4ffd('0x53');}if(!_['isNil'](queues[_0x1e7ef6[_0x4ffd('0x4f')]])){if(_0x1e7ef6[_0x4ffd('0x54')]&&queues[_0x1e7ef6[_0x4ffd('0x54')]]){queues[_0x1e7ef6[_0x4ffd('0x54')]][_0x4ffd('0x21')]=0x1;queues[_0x1e7ef6[_0x4ffd('0x46')]]=_[_0x4ffd('0x55')](queues[_0x1e7ef6[_0x4ffd('0x54')]]);queues[_0x1e7ef6['transfereeuniqueid']]['transfereduniqueid']=_0x1e7ef6[_0x4ffd('0x56')];queues[_0x1e7ef6[_0x4ffd('0x46')]][_0x4ffd('0x21')]=0x2;queues[_0x1e7ef6['transfereeuniqueid']][_0x4ffd('0x5')]=queues[_0x1e7ef6[_0x4ffd('0x50')]]['calleridnum'];queues[_0x1e7ef6[_0x4ffd('0x46')]][_0x4ffd('0x57')]=queues[_0x1e7ef6[_0x4ffd('0x50')]][_0x4ffd('0x57')];queues[_0x1e7ef6[_0x4ffd('0x46')]][_0x4ffd('0x58')]=utils[_0x4ffd('0x13')]();queues[_0x1e7ef6['transfereeuniqueid']][_0x4ffd('0x1a')]=utils[_0x4ffd('0x13')]();queues[_0x1e7ef6[_0x4ffd('0x46')]][_0x4ffd('0x36')]=0x0;queues[_0x1e7ef6[_0x4ffd('0x46')]]['mohtime']=0x0;utils['info'](util[_0x4ffd('0x15')](_0x4ffd('0x59'),_0x1e7ef6[_0x4ffd('0x4e')],queues[_0x1e7ef6['transfereeuniqueid']][_0x4ffd('0x20')],queues[_0x1e7ef6['transfereeuniqueid']][_0x4ffd('0x5')],queues[_0x1e7ef6[_0x4ffd('0x46')]][_0x4ffd('0x57')]));}else{utils[_0x4ffd('0x10')](util['format'](_0x4ffd('0x5a'),_0x1e7ef6[_0x4ffd('0x4e')],queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0x20')],_0x1e7ef6[_0x4ffd('0x50')]));queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0xd')]=_0x1e7ef6[_0x4ffd('0x50')];}}}else if(_0x1e7ef6[_0x4ffd('0x5b')]==_0x1e7ef6[_0x4ffd('0x50')]){if(!_['isNil'](queues[_0x1e7ef6[_0x4ffd('0x4f')]])){utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')](_0x4ffd('0x5c'),_0x1e7ef6['origtransfereruniqueid'],queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0x20')],_0x1e7ef6[_0x4ffd('0x5b')],_0x1e7ef6[_0x4ffd('0x5d')]));queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0x41')]=!![];queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0x47')]='ATTENDED';queues[_0x1e7ef6[_0x4ffd('0x4f')]]['transferexten']=_0x1e7ef6[_0x4ffd('0x5d')];queues[_0x1e7ef6[_0x4ffd('0x4f')]][_0x4ffd('0x4a')]=_0x1e7ef6[_0x4ffd('0x5b')];queues[_0x1e7ef6[_0x4ffd('0x4f')]]['queuecallerexitreason']='ATTENDEDTRANSFER';}if(!_[_0x4ffd('0x18')](queues[_0x1e7ef6[_0x4ffd('0x50')]])){if(_0x1e7ef6[_0x4ffd('0x5e')]&&queues[_0x1e7ef6[_0x4ffd('0x5e')]]){queues[_0x1e7ef6['transfertargetlinkedid']][_0x4ffd('0x21')]=0x1;queues[_0x1e7ef6[_0x4ffd('0x56')]]=_[_0x4ffd('0x55')](queues[_0x1e7ef6[_0x4ffd('0x5e')]]);queues[_0x1e7ef6[_0x4ffd('0x56')]]['transfereduniqueid']=_0x1e7ef6['transfertargetuniqueid'];queues[_0x1e7ef6[_0x4ffd('0x56')]]['queuecallerenterreason']=0x2;queues[_0x1e7ef6[_0x4ffd('0x56')]]['calleridnum']=queues[_0x1e7ef6['origtransfererlinkedid']][_0x4ffd('0x5')];queues[_0x1e7ef6['transfertargetuniqueid']]['calleridname']=queues[_0x1e7ef6['origtransfererlinkedid']][_0x4ffd('0x57')];queues[_0x1e7ef6[_0x4ffd('0x56')]][_0x4ffd('0x58')]=utils[_0x4ffd('0x13')]();queues[_0x1e7ef6[_0x4ffd('0x56')]][_0x4ffd('0x1a')]=utils[_0x4ffd('0x13')]();queues[_0x1e7ef6['transfertargetuniqueid']][_0x4ffd('0x36')]=0x0;queues[_0x1e7ef6[_0x4ffd('0x56')]][_0x4ffd('0x5f')]=0x0;utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')](_0x4ffd('0x60'),_0x1e7ef6[_0x4ffd('0x4e')],queues[_0x1e7ef6[_0x4ffd('0x56')]]['name'],queues[_0x1e7ef6[_0x4ffd('0x56')]][_0x4ffd('0xd')],queues[_0x1e7ef6['transfertargetuniqueid']][_0x4ffd('0x5')],queues[_0x1e7ef6[_0x4ffd('0x56')]][_0x4ffd('0x57')]));}else{utils[_0x4ffd('0x10')](util[_0x4ffd('0x15')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x1e7ef6[_0x4ffd('0x4e')],queues[_0x1e7ef6['secondtransfererlinkedid']][_0x4ffd('0x20')],_0x1e7ef6[_0x4ffd('0x4f')]));queues[_0x1e7ef6[_0x4ffd('0x50')]]['transfereduniqueid']=_0x1e7ef6[_0x4ffd('0x4f')];}}}}catch(_0x30f8f0){utils['error'](util[_0x4ffd('0x15')](_0x4ffd('0x4d'),_0x1e7ef6[_0x4ffd('0x4e')]),_0x30f8f0);}};exports['musiconholdstart']=function(_0x377b44){try{if(!_[_0x4ffd('0x18')](queues[_0x377b44[_0x4ffd('0x2')]])){utils[_0x4ffd('0xf')](util[_0x4ffd('0x15')](_0x4ffd('0x61'),_0x377b44['uniqueid']),_0x377b44);queues[_0x377b44['uniqueid']][_0x4ffd('0x62')]=utils[_0x4ffd('0x13')]();utils[_0x4ffd('0x10')](util['format'](_0x4ffd('0x63'),_0x377b44[_0x4ffd('0x2')],queues[_0x377b44[_0x4ffd('0x2')]][_0x4ffd('0x20')],queues[_0x377b44[_0x4ffd('0x2')]][_0x4ffd('0x62')]));}}catch(_0x5ac683){utils['error'](util[_0x4ffd('0x15')](_0x4ffd('0x61'),_0x377b44[_0x4ffd('0x2')]),_0x5ac683);}};exports[_0x4ffd('0x64')]=function(_0xc8f1d1){try{if(!_[_0x4ffd('0x18')](queues[_0xc8f1d1[_0x4ffd('0x2')]])){if(!_[_0x4ffd('0x18')](queues[_0xc8f1d1[_0x4ffd('0x2')]][_0x4ffd('0x62')])){utils[_0x4ffd('0xf')](util['format'](_0x4ffd('0x65'),_0xc8f1d1[_0x4ffd('0x2')]),_0xc8f1d1);queues[_0xc8f1d1[_0x4ffd('0x2')]][_0x4ffd('0x5f')]+=utils[_0x4ffd('0x66')](utils[_0x4ffd('0x13')](),queues[_0xc8f1d1[_0x4ffd('0x2')]][_0x4ffd('0x62')]);utils[_0x4ffd('0x10')](util['format'](_0x4ffd('0x67'),_0xc8f1d1[_0x4ffd('0x2')],queues[_0xc8f1d1['uniqueid']][_0x4ffd('0x20')],queues[_0xc8f1d1['uniqueid']][_0x4ffd('0x5f')]));delete queues[_0xc8f1d1[_0x4ffd('0x2')]][_0x4ffd('0x62')];}}}catch(_0xd3498f){utils[_0x4ffd('0x14')](util[_0x4ffd('0x15')](_0x4ffd('0x65'),_0xc8f1d1[_0x4ffd('0x2')]),_0xd3498f);}};