server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xec99=['./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','queuecallerjoin','position','isNil','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerexitAt','now','queueposition','queuecallerabandonAt','EXITWITHKEY','queuecallerleave','queuecallerleaveAt','holdtime','diffTime','queuecallerjoinAt','connectedlinenum','connectedlinename','agentconnect','membername','agentcomplete','assigned','transfer','TRANSFER','COMPLETEDBY','transfereeuniqueid','transfertype','transferexten','extension','attendedtransfer','secondtransfererlinkedid','ATTENDED','transferuniqueid','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','calleridname','mohtime','secondtransfererexten','secondtransfereruniqueid','transfertargetlinkedid','transfertargetuniqueid','clone','error','musiconholdstart','musiconholdstartAt','musiconholdstop','lodash'];(function(_0x532af2,_0x176b93){var _0x1dbc4e=function(_0x43d3af){while(--_0x43d3af){_0x532af2['push'](_0x532af2['shift']());}};_0x1dbc4e(++_0x176b93);}(_0xec99,0xd7));var _0x9ec9=function(_0x4efb92,_0x45dc5e){_0x4efb92=_0x4efb92-0x0;var _0xb5123=_0xec99[_0x4efb92];return _0xb5123;};'use strict';var _=require(_0x9ec9('0x0'));var util=require('util');var utils=require(_0x9ec9('0x1'));var queues={};function writeDB(_0x30cb1d){utils[_0x9ec9('0x2')](util[_0x9ec9('0x3')](_0x9ec9('0x4'),_0x30cb1d['uniqueid'],_0x30cb1d[_0x9ec9('0x5')],_0x30cb1d[_0x9ec9('0x6')],_0x30cb1d[_0x9ec9('0x7')],_0x30cb1d[_0x9ec9('0x8')],_0x30cb1d[_0x9ec9('0x9')],_0x30cb1d[_0x9ec9('0xa')]));if(_0x30cb1d['queue']){utils[_0x9ec9('0xb')](_0x30cb1d[_0x9ec9('0x6')])[_0x9ec9('0xc')](function(_0x331b6c){if(_0x331b6c){_0x30cb1d[_0x9ec9('0xd')]=_0x331b6c[_0x9ec9('0xd')];}utils[_0x9ec9('0xe')](_0x9ec9('0xf'),_0x30cb1d);});}else{utils['request']('CreateVoiceQueueReport',_0x30cb1d);}if(_0x30cb1d[_0x9ec9('0x10')]){delete queues[_0x30cb1d[_0x9ec9('0x10')]];}else{delete queues[_0x30cb1d[_0x9ec9('0x11')]];}}exports[_0x9ec9('0x12')]=function(_0x521dac){queues[_0x521dac[_0x9ec9('0x11')]]=_['assign'](_0x521dac,{'originalposition':_0x521dac[_0x9ec9('0x13')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports['hangup']=function(_0xa1463e){if(!_[_0x9ec9('0x14')](queues[_0xa1463e[_0x9ec9('0x11')]])){if(queues[_0xa1463e[_0x9ec9('0x11')]]['queuecallerleaveAt']){if(!queues[_0xa1463e[_0x9ec9('0x11')]][_0x9ec9('0x15')]&&!queues[_0xa1463e[_0x9ec9('0x11')]][_0x9ec9('0x16')]){queues[_0xa1463e['uniqueid']][_0x9ec9('0x17')]=!![];queues[_0xa1463e[_0x9ec9('0x11')]]['queuecallercompleteAt']=utils['now']();queues[_0xa1463e[_0x9ec9('0x11')]][_0x9ec9('0xa')]='COMPLETEDBYAGENT';}writeDB(queues[_0xa1463e[_0x9ec9('0x11')]]);}else{if(queues[_0xa1463e[_0x9ec9('0x11')]][_0x9ec9('0x10')]){queues[queues[_0xa1463e[_0x9ec9('0x11')]]['transfereduniqueid']]=queues[_0xa1463e['uniqueid']];queues[queues[_0xa1463e[_0x9ec9('0x11')]][_0x9ec9('0x10')]][_0x9ec9('0x18')]=0x2;delete queues[_0xa1463e[_0x9ec9('0x11')]];}}}};exports[_0x9ec9('0x19')]=function(_0x3c43bd){if(!_[_0x9ec9('0x14')](_0x3c43bd[_0x9ec9('0x1a')][_0x9ec9('0x1b')])&&_0x3c43bd[_0x9ec9('0x1c')][_0x9ec9('0x1d')]()!==_0x9ec9('0x1e')){if(!_[_0x9ec9('0x14')](queues[_0x3c43bd[_0x9ec9('0x11')]])){queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x15')]=![];queues[_0x3c43bd['uniqueid']]['queuecallerabandonAt']=null;queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x16')]=!![];queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x1f')]=utils[_0x9ec9('0x20')]();queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0xa')]=_0x3c43bd[_0x9ec9('0x1c')][_0x9ec9('0x1d')]();writeDB(queues[_0x3c43bd['uniqueid']]);}}else if(!_[_0x9ec9('0x14')](_0x3c43bd['variable'][_0x9ec9('0x21')])){if(!_[_0x9ec9('0x14')](queues[_0x3c43bd['uniqueid']])&&!queues[_0x3c43bd['uniqueid']]['queuecallerabandon']){queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x15')]=![];queues[_0x3c43bd['uniqueid']][_0x9ec9('0x22')]=null;queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x16')]=!![];queues[_0x3c43bd[_0x9ec9('0x11')]][_0x9ec9('0x1f')]=utils[_0x9ec9('0x20')]();queues[_0x3c43bd[_0x9ec9('0x11')]]['queuecallerexitreason']=_0x9ec9('0x23');}}};exports[_0x9ec9('0x15')]=function(_0x17c316){if(!_[_0x9ec9('0x14')](queues[_0x17c316[_0x9ec9('0x11')]])){queues[_0x17c316[_0x9ec9('0x11')]][_0x9ec9('0x16')]=![];queues[_0x17c316['uniqueid']][_0x9ec9('0x1f')]=null;queues[_0x17c316[_0x9ec9('0x11')]]['queuecallerabandon']=!![];queues[_0x17c316[_0x9ec9('0x11')]][_0x9ec9('0x22')]=utils[_0x9ec9('0x20')]();queues[_0x17c316[_0x9ec9('0x11')]][_0x9ec9('0xa')]='ABANDONED';}};exports['queuecallerleave']=function(_0x17b94b){if(!_[_0x9ec9('0x14')](queues[_0x17b94b[_0x9ec9('0x11')]])){queues[_0x17b94b['uniqueid']][_0x9ec9('0x24')]=!![];queues[_0x17b94b[_0x9ec9('0x11')]][_0x9ec9('0x25')]=utils[_0x9ec9('0x20')]();queues[_0x17b94b[_0x9ec9('0x11')]][_0x9ec9('0x26')]=utils[_0x9ec9('0x27')](queues[_0x17b94b['uniqueid']][_0x9ec9('0x25')],queues[_0x17b94b['uniqueid']][_0x9ec9('0x28')]);queues[_0x17b94b['uniqueid']][_0x9ec9('0x13')]=_0x17b94b[_0x9ec9('0x13')];queues[_0x17b94b[_0x9ec9('0x11')]]['count']=_0x17b94b['count'];queues[_0x17b94b['uniqueid']]['connectedlinenum']=_0x17b94b[_0x9ec9('0x29')];queues[_0x17b94b[_0x9ec9('0x11')]][_0x9ec9('0x2a')]=_0x17b94b[_0x9ec9('0x2a')];}};exports[_0x9ec9('0x2b')]=function(_0x136ad6){if(!_['isNil'](queues[_0x136ad6[_0x9ec9('0x11')]])){queues[_0x136ad6[_0x9ec9('0x11')]]['queuecallerabandon']=![];queues[_0x136ad6[_0x9ec9('0x11')]][_0x9ec9('0x15')]=![];queues[_0x136ad6[_0x9ec9('0x11')]][_0x9ec9('0x22')]=null;queues[_0x136ad6['uniqueid']][_0x9ec9('0x16')]=![];queues[_0x136ad6[_0x9ec9('0x11')]][_0x9ec9('0xa')]=null;queues[_0x136ad6[_0x9ec9('0x11')]]['queuecallerexitAt']=null;queues[_0x136ad6[_0x9ec9('0x11')]]['assigned']=!![];queues[_0x136ad6[_0x9ec9('0x11')]][_0x9ec9('0x9')]=_0x136ad6['destaccountcode'];queues[_0x136ad6[_0x9ec9('0x11')]][_0x9ec9('0x7')]=_0x136ad6[_0x9ec9('0x2c')];}};exports[_0x9ec9('0x2d')]=function(_0x302075){if(!_[_0x9ec9('0x14')](queues[_0x302075['uniqueid']])){if(queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x25')]){queues[_0x302075['uniqueid']]['queuecallerabandon']=![];queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x15')]=![];queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x22')]=null;queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x16')]=![];queues[_0x302075['uniqueid']][_0x9ec9('0x1f')]=null;queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x2e')]=!![];queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x7')]=_0x302075['membername'];queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x17')]=!![];queues[_0x302075['uniqueid']]['queuecallercompleteAt']=utils[_0x9ec9('0x20')]();if(_0x302075['reason']==_0x9ec9('0x2f')){if(!queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0x2f')]){queues[_0x302075[_0x9ec9('0x11')]][_0x9ec9('0xa')]=_0x9ec9('0x30');}}else{queues[_0x302075[_0x9ec9('0x11')]]['queuecallerexitreason']=_0x9ec9('0x31')+_0x302075['reason']['toUpperCase']();}writeDB(queues[_0x302075[_0x9ec9('0x11')]]);}}};exports['blindtransfer']=function(_0x9e3e71){if(!_[_0x9ec9('0x14')](queues[_0x9e3e71[_0x9ec9('0x32')]])){queues[_0x9e3e71['transfereeuniqueid']][_0x9ec9('0x2f')]=!![];queues[_0x9e3e71[_0x9ec9('0x32')]][_0x9ec9('0x33')]='BLIND';queues[_0x9e3e71[_0x9ec9('0x32')]][_0x9ec9('0x34')]=_0x9e3e71[_0x9ec9('0x35')];queues[_0x9e3e71['transfereeuniqueid']]['transferuniqueid']=_0x9e3e71[_0x9ec9('0x32')];queues[_0x9e3e71[_0x9ec9('0x32')]][_0x9ec9('0xa')]='BLINDTRANSFER';}};exports[_0x9ec9('0x36')]=function(_0x42d80d){try{if(_0x42d80d['origtransfereruniqueid']==_0x42d80d['origtransfererlinkedid']){if(!_[_0x9ec9('0x14')](queues[_0x42d80d[_0x9ec9('0x37')]])){queues[_0x42d80d[_0x9ec9('0x37')]][_0x9ec9('0x2f')]=!![];queues[_0x42d80d[_0x9ec9('0x37')]][_0x9ec9('0x33')]=_0x9ec9('0x38');queues[_0x42d80d[_0x9ec9('0x37')]][_0x9ec9('0x34')]=_0x42d80d['origtransfererexten'];queues[_0x42d80d[_0x9ec9('0x37')]][_0x9ec9('0x39')]=_0x42d80d['origtransfereruniqueid'];queues[_0x42d80d[_0x9ec9('0x37')]][_0x9ec9('0xa')]=_0x9ec9('0x3a');}if(!_[_0x9ec9('0x14')](queues[_0x42d80d[_0x9ec9('0x3b')]])){if(_0x42d80d['transfereelinkedid']&&queues[_0x42d80d[_0x9ec9('0x3c')]]){queues[_0x42d80d[_0x9ec9('0x3c')]][_0x9ec9('0x18')]=0x1;queues[_0x42d80d[_0x9ec9('0x32')]]=_['clone'](queues[_0x42d80d['transfereelinkedid']]);queues[_0x42d80d[_0x9ec9('0x32')]][_0x9ec9('0x10')]=_0x42d80d['transfertargetuniqueid'];queues[_0x42d80d['transfereeuniqueid']][_0x9ec9('0x18')]=0x2;queues[_0x42d80d[_0x9ec9('0x32')]][_0x9ec9('0x8')]=queues[_0x42d80d[_0x9ec9('0x37')]]['calleridnum'];queues[_0x42d80d[_0x9ec9('0x32')]][_0x9ec9('0x3d')]=queues[_0x42d80d[_0x9ec9('0x37')]]['calleridname'];queues[_0x42d80d[_0x9ec9('0x32')]][_0x9ec9('0x28')]=utils['now']();queues[_0x42d80d['transfereeuniqueid']][_0x9ec9('0x25')]=utils[_0x9ec9('0x20')]();queues[_0x42d80d[_0x9ec9('0x32')]][_0x9ec9('0x26')]=0x0;queues[_0x42d80d['transfereeuniqueid']][_0x9ec9('0x3e')]=0x0;}else{queues[_0x42d80d[_0x9ec9('0x3b')]][_0x9ec9('0x10')]=_0x42d80d['secondtransfererlinkedid'];}}}else if(_0x42d80d['secondtransfereruniqueid']==_0x42d80d['secondtransfererlinkedid']){if(!_[_0x9ec9('0x14')](queues[_0x42d80d[_0x9ec9('0x3b')]])){queues[_0x42d80d[_0x9ec9('0x3b')]][_0x9ec9('0x2f')]=!![];queues[_0x42d80d[_0x9ec9('0x3b')]][_0x9ec9('0x33')]=_0x9ec9('0x38');queues[_0x42d80d['origtransfererlinkedid']]['transferexten']=_0x42d80d[_0x9ec9('0x3f')];queues[_0x42d80d['origtransfererlinkedid']][_0x9ec9('0x39')]=_0x42d80d[_0x9ec9('0x40')];queues[_0x42d80d[_0x9ec9('0x3b')]][_0x9ec9('0xa')]=_0x9ec9('0x3a');}if(!_[_0x9ec9('0x14')](queues[_0x42d80d[_0x9ec9('0x37')]])){if(_0x42d80d[_0x9ec9('0x41')]&&queues[_0x42d80d[_0x9ec9('0x41')]]){queues[_0x42d80d['transfertargetlinkedid']][_0x9ec9('0x18')]=0x1;queues[_0x42d80d[_0x9ec9('0x42')]]=_[_0x9ec9('0x43')](queues[_0x42d80d['transfertargetlinkedid']]);queues[_0x42d80d[_0x9ec9('0x42')]]['transfereduniqueid']=_0x42d80d[_0x9ec9('0x42')];queues[_0x42d80d[_0x9ec9('0x42')]]['queuecallerenterreason']=0x2;queues[_0x42d80d[_0x9ec9('0x42')]][_0x9ec9('0x8')]=queues[_0x42d80d['origtransfererlinkedid']][_0x9ec9('0x8')];queues[_0x42d80d[_0x9ec9('0x42')]][_0x9ec9('0x3d')]=queues[_0x42d80d[_0x9ec9('0x3b')]][_0x9ec9('0x3d')];queues[_0x42d80d[_0x9ec9('0x42')]][_0x9ec9('0x28')]=utils[_0x9ec9('0x20')]();queues[_0x42d80d[_0x9ec9('0x42')]]['queuecallerleaveAt']=utils[_0x9ec9('0x20')]();queues[_0x42d80d[_0x9ec9('0x42')]]['holdtime']=0x0;queues[_0x42d80d['transfertargetuniqueid']]['mohtime']=0x0;}else{queues[_0x42d80d['secondtransfererlinkedid']][_0x9ec9('0x10')]=_0x42d80d[_0x9ec9('0x3b')];}}}}catch(_0x3bed17){utils[_0x9ec9('0x44')](_0x3bed17['stack']);}};exports[_0x9ec9('0x45')]=function(_0x1c0e0f){if(!_['isNil'](queues[_0x1c0e0f[_0x9ec9('0x11')]])){queues[_0x1c0e0f[_0x9ec9('0x11')]][_0x9ec9('0x46')]=utils[_0x9ec9('0x20')]();}};exports[_0x9ec9('0x47')]=function(_0x3e6a77){if(!_[_0x9ec9('0x14')](queues[_0x3e6a77['uniqueid']])){if(!_['isNil'](queues[_0x3e6a77['uniqueid']][_0x9ec9('0x46')])){queues[_0x3e6a77[_0x9ec9('0x11')]]['mohtime']+=utils[_0x9ec9('0x27')](utils[_0x9ec9('0x20')](),queues[_0x3e6a77['uniqueid']][_0x9ec9('0x46')]);delete queues[_0x3e6a77[_0x9ec9('0x11')]][_0x9ec9('0x46')];}}};