Built motion from commit 1fa89557.|2.6.10
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x2c5d=['[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','queuecallerleaveAt','holdtime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','lastAssignedTo','[%s][queues][agentconnect]','agentcomplete','[%s][queues][agentcomplete]','queuecallercomplete','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','transferexten','extension','transferuniqueid','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','musiconholdstart','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstop]','diffTime','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','./utils','info','format','uniqueid','channel','queue','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','error','hangup','isNil','debug','[%s][queues][hangup]','queuecallerabandon','queuecallerexit','queuecallercompleteAt','now','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','queuecallerenterreason','varset','toUpperCase','CONTINUE','queuecallerabandonAt','value','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave'];(function(_0x4cf98e,_0xba4b79){var _0x1623ac=function(_0x459bc0){while(--_0x459bc0){_0x4cf98e['push'](_0x4cf98e['shift']());}};_0x1623ac(++_0xba4b79);}(_0x2c5d,0x9f));var _0xd2c5=function(_0x5a8468,_0x18aa66){_0x5a8468=_0x5a8468-0x0;var _0x5548c0=_0x2c5d[_0x5a8468];return _0x5548c0;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0xd2c5('0x0'));var queues={};function writeDB(_0x1d3430){utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')]('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x1d3430[_0xd2c5('0x3')],_0x1d3430[_0xd2c5('0x4')],_0x1d3430[_0xd2c5('0x5')],_0x1d3430['lastAssignedTo'],_0x1d3430[_0xd2c5('0x6')],_0x1d3430[_0xd2c5('0x7')],_0x1d3430[_0xd2c5('0x8')]));if(_0x1d3430['queue']){utils[_0xd2c5('0x9')](_0x1d3430['queue'])[_0xd2c5('0xa')](function(_0x7d7439){if(_0x7d7439){_0x1d3430[_0xd2c5('0xb')]=_0x7d7439[_0xd2c5('0xb')];}utils[_0xd2c5('0xc')](_0xd2c5('0xd'),_0x1d3430);});}else{utils[_0xd2c5('0xc')]('CreateVoiceQueueReport',_0x1d3430);}if(_0x1d3430[_0xd2c5('0xe')]){delete queues[_0x1d3430[_0xd2c5('0xe')]];}else{delete queues[_0x1d3430[_0xd2c5('0x3')]];}}exports[_0xd2c5('0xf')]=function(_0x2cb322){try{utils['debug'](util[_0xd2c5('0x2')](_0xd2c5('0x10'),_0x2cb322[_0xd2c5('0x3')]),_0x2cb322);utils[_0xd2c5('0x1')](util['format'](_0xd2c5('0x11'),_0x2cb322[_0xd2c5('0x3')],_0x2cb322[_0xd2c5('0x5')],_0x2cb322[_0xd2c5('0x12')]));queues[_0x2cb322[_0xd2c5('0x3')]]=_[_0xd2c5('0x13')](_0x2cb322,{'originalposition':_0x2cb322['position'],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x1a3f84){utils[_0xd2c5('0x14')](util['format'](_0xd2c5('0x10'),_0x2cb322[_0xd2c5('0x3')]),_0x1a3f84);}};exports[_0xd2c5('0x15')]=function(_0x39d8e7){try{if(!_[_0xd2c5('0x16')](queues[_0x39d8e7[_0xd2c5('0x3')]])){utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')](_0xd2c5('0x18'),_0x39d8e7[_0xd2c5('0x3')]),_0x39d8e7);if(queues[_0x39d8e7['uniqueid']]['queuecallerleaveAt']){if(!queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0x19')]&&!queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0x1a')]){queues[_0x39d8e7[_0xd2c5('0x3')]]['queuecallercomplete']=!![];queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0x1b')]=utils[_0xd2c5('0x1c')]();queues[_0x39d8e7[_0xd2c5('0x3')]]['queuecallerexitreason']=_0xd2c5('0x1d');}utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x1e'),_0x39d8e7[_0xd2c5('0x3')],queues[_0x39d8e7[_0xd2c5('0x3')]]['name'],queues[_0x39d8e7[_0xd2c5('0x3')]]['queuecallerexitreason']));writeDB(queues[_0x39d8e7[_0xd2c5('0x3')]]);}else if(queues[_0x39d8e7[_0xd2c5('0x3')]]['transfereduniqueid']){utils['info'](util[_0xd2c5('0x2')](_0xd2c5('0x1f'),_0x39d8e7[_0xd2c5('0x3')],queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0x20')],queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0xe')]));queues[queues[_0x39d8e7[_0xd2c5('0x3')]][_0xd2c5('0xe')]]=queues[_0x39d8e7[_0xd2c5('0x3')]];queues[queues[_0x39d8e7[_0xd2c5('0x3')]]['transfereduniqueid']][_0xd2c5('0x21')]=0x2;delete queues[_0x39d8e7[_0xd2c5('0x3')]];}}}catch(_0x4e246e){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')](_0xd2c5('0x18'),_0x39d8e7[_0xd2c5('0x3')]),_0x4e246e);}};exports[_0xd2c5('0x22')]=function(_0x1d926f){try{utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')]('[%s][queues][varset]',_0x1d926f[_0xd2c5('0x3')]),_0x1d926f);if(!_[_0xd2c5('0x16')](_0x1d926f['variable']['queuestatus'])&&_0x1d926f['value'][_0xd2c5('0x23')]()!==_0xd2c5('0x24')){if(!_[_0xd2c5('0x16')](queues[_0x1d926f[_0xd2c5('0x3')]])){queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x19')]=![];queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x25')]=null;queues[_0x1d926f['uniqueid']]['queuecallerexit']=!![];queues[_0x1d926f[_0xd2c5('0x3')]]['queuecallerexitAt']=utils[_0xd2c5('0x1c')]();queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x8')]=_0x1d926f[_0xd2c5('0x26')][_0xd2c5('0x23')]();utils['info'](util['format'](_0xd2c5('0x27'),_0x1d926f[_0xd2c5('0x3')],queues[_0x1d926f[_0xd2c5('0x3')]]['name'],_0x1d926f[_0xd2c5('0x26')],queues[_0x1d926f['uniqueid']][_0xd2c5('0x8')]));writeDB(queues[_0x1d926f['uniqueid']]);}}else if(!_[_0xd2c5('0x16')](_0x1d926f['variable'][_0xd2c5('0x28')])){if(!_[_0xd2c5('0x16')](queues[_0x1d926f[_0xd2c5('0x3')]])&&!queues[_0x1d926f[_0xd2c5('0x3')]]['queuecallerabandon']){queues[_0x1d926f['uniqueid']][_0xd2c5('0x19')]=![];queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x25')]=null;queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x1a')]=!![];queues[_0x1d926f['uniqueid']][_0xd2c5('0x29')]=utils[_0xd2c5('0x1c')]();queues[_0x1d926f['uniqueid']][_0xd2c5('0x8')]=_0xd2c5('0x2a');utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x2b'),_0x1d926f[_0xd2c5('0x3')],queues[_0x1d926f[_0xd2c5('0x3')]][_0xd2c5('0x20')],_0x1d926f[_0xd2c5('0x26')],queues[_0x1d926f['uniqueid']][_0xd2c5('0x8')]));}}}catch(_0x480da4){utils['error'](util[_0xd2c5('0x2')](_0xd2c5('0x2c'),_0x1d926f[_0xd2c5('0x3')]),_0x480da4);}};exports[_0xd2c5('0x19')]=function(_0x5b7613){try{if(!_[_0xd2c5('0x16')](queues[_0x5b7613['uniqueid']])){utils['debug'](util[_0xd2c5('0x2')](_0xd2c5('0x2d'),_0x5b7613[_0xd2c5('0x3')]),_0x5b7613);queues[_0x5b7613[_0xd2c5('0x3')]][_0xd2c5('0x1a')]=![];queues[_0x5b7613['uniqueid']]['queuecallerexitAt']=null;queues[_0x5b7613[_0xd2c5('0x3')]][_0xd2c5('0x19')]=!![];queues[_0x5b7613[_0xd2c5('0x3')]][_0xd2c5('0x25')]=utils[_0xd2c5('0x1c')]();queues[_0x5b7613['uniqueid']][_0xd2c5('0x8')]=_0xd2c5('0x2e');utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x2f'),_0x5b7613[_0xd2c5('0x3')],queues[_0x5b7613['uniqueid']][_0xd2c5('0x20')],queues[_0x5b7613['uniqueid']][_0xd2c5('0x8')]));}}catch(_0xe5bb96){utils['error'](util[_0xd2c5('0x2')]('[%s][queues][queuecallerabandon]',_0x5b7613[_0xd2c5('0x3')]),_0xe5bb96);}};exports[_0xd2c5('0x30')]=function(_0x5c0363){try{if(!_['isNil'](queues[_0x5c0363[_0xd2c5('0x3')]])){utils[_0xd2c5('0x17')](util['format']('[%s][queues][queuecallerleave]',_0x5c0363[_0xd2c5('0x3')]),_0x5c0363);utils['info'](util[_0xd2c5('0x2')](_0xd2c5('0x31'),_0x5c0363['uniqueid'],queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x20')],_0x5c0363[_0xd2c5('0x32')],_0x5c0363[_0xd2c5('0x33')]));queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x30')]=!![];queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x34')]=utils[_0xd2c5('0x1c')]();queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x35')]=utils['diffTime'](queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x34')],queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x36')]);queues[_0x5c0363['uniqueid']]['position']=_0x5c0363['position'];queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x37')]=_0x5c0363['count'];queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x32')]=_0x5c0363[_0xd2c5('0x32')];queues[_0x5c0363[_0xd2c5('0x3')]][_0xd2c5('0x33')]=_0x5c0363['connectedlinename'];}}catch(_0x3f7117){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')]('[%s][queues][queuecallerleave]',_0x5c0363[_0xd2c5('0x3')]),_0x3f7117);}};exports[_0xd2c5('0x38')]=function(_0x2ca5cb){try{if(!_[_0xd2c5('0x16')](queues[_0x2ca5cb['uniqueid']])){utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')]('[%s][queues][agentconnect]',_0x2ca5cb[_0xd2c5('0x3')]),_0x2ca5cb);utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x39'),_0x2ca5cb[_0xd2c5('0x3')],queues[_0x2ca5cb['uniqueid']]['name'],_0x2ca5cb[_0xd2c5('0x3a')],_0x2ca5cb[_0xd2c5('0x3b')]));queues[_0x2ca5cb[_0xd2c5('0x3')]]['queuecallerabandon']=![];queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x19')]=![];queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x25')]=null;queues[_0x2ca5cb[_0xd2c5('0x3')]]['queuecallerexit']=![];queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x8')]=null;queues[_0x2ca5cb[_0xd2c5('0x3')]]['queuecallerexitAt']=null;queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x3c')]=!![];queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x7')]=_0x2ca5cb[_0xd2c5('0x3b')];queues[_0x2ca5cb[_0xd2c5('0x3')]][_0xd2c5('0x3d')]=_0x2ca5cb[_0xd2c5('0x3a')];}}catch(_0xf1e245){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')](_0xd2c5('0x3e'),_0x2ca5cb['uniqueid']),_0xf1e245);}};exports[_0xd2c5('0x3f')]=function(_0x13c855){try{if(!_[_0xd2c5('0x16')](queues[_0x13c855[_0xd2c5('0x3')]])){if(queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x34')]){utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')](_0xd2c5('0x40'),_0x13c855['uniqueid']),_0x13c855);queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x19')]=![];queues[_0x13c855[_0xd2c5('0x3')]]['queuecallerabandon']=![];queues[_0x13c855[_0xd2c5('0x3')]]['queuecallerabandonAt']=null;queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x1a')]=![];queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x29')]=null;queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x3c')]=!![];queues[_0x13c855[_0xd2c5('0x3')]]['lastAssignedTo']=_0x13c855[_0xd2c5('0x3a')];queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x41')]=!![];queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x1b')]=utils[_0xd2c5('0x1c')]();if(_0x13c855[_0xd2c5('0x42')]==_0xd2c5('0x43')){if(!queues[_0x13c855[_0xd2c5('0x3')]][_0xd2c5('0x43')]){queues[_0x13c855[_0xd2c5('0x3')]]['queuecallerexitreason']=_0xd2c5('0x44');}}else{queues[_0x13c855['uniqueid']]['queuecallerexitreason']=_0xd2c5('0x45')+_0x13c855[_0xd2c5('0x42')][_0xd2c5('0x23')]();}utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x46'),_0x13c855[_0xd2c5('0x3')],queues[_0x13c855['uniqueid']][_0xd2c5('0x20')],_0x13c855['membername'],queues[_0x13c855['uniqueid']][_0xd2c5('0x8')]));writeDB(queues[_0x13c855[_0xd2c5('0x3')]]);}}}catch(_0x3ae4c2){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')](_0xd2c5('0x40'),_0x13c855[_0xd2c5('0x3')]),_0x3ae4c2);}};exports[_0xd2c5('0x47')]=function(_0x44551e){try{if(!_['isNil'](queues[_0x44551e[_0xd2c5('0x48')]])){utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')](_0xd2c5('0x49'),_0x44551e[_0xd2c5('0x3')]),_0x44551e);queues[_0x44551e['transfereeuniqueid']][_0xd2c5('0x43')]=!![];queues[_0x44551e[_0xd2c5('0x48')]][_0xd2c5('0x4a')]='BLIND';queues[_0x44551e['transfereeuniqueid']][_0xd2c5('0x4b')]=_0x44551e[_0xd2c5('0x4c')];queues[_0x44551e['transfereeuniqueid']][_0xd2c5('0x4d')]=_0x44551e['transfereeuniqueid'];queues[_0x44551e['transfereeuniqueid']][_0xd2c5('0x8')]='BLINDTRANSFER';utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0x44551e[_0xd2c5('0x3')],queues[_0x44551e[_0xd2c5('0x48')]][_0xd2c5('0x20')],_0x44551e[_0xd2c5('0x48')],_0x44551e['extension']));}}catch(_0xe4ac85){utils[_0xd2c5('0x14')](util['format']('[%s][queues][blindtransfer]',_0x44551e[_0xd2c5('0x3')]),_0xe4ac85);}};exports[_0xd2c5('0x4e')]=function(_0x19e14e){try{utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')](_0xd2c5('0x4f'),_0x19e14e[_0xd2c5('0x50')]),_0x19e14e);if(_0x19e14e[_0xd2c5('0x50')]==_0x19e14e[_0xd2c5('0x51')]){if(!_[_0xd2c5('0x16')](queues[_0x19e14e[_0xd2c5('0x52')]])){utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x53'),_0x19e14e[_0xd2c5('0x50')],queues[_0x19e14e[_0xd2c5('0x52')]]['name'],_0x19e14e[_0xd2c5('0x54')]));queues[_0x19e14e[_0xd2c5('0x52')]]['transfer']=!![];queues[_0x19e14e[_0xd2c5('0x52')]]['transfertype']=_0xd2c5('0x55');queues[_0x19e14e[_0xd2c5('0x52')]]['transferexten']=_0x19e14e[_0xd2c5('0x54')];queues[_0x19e14e[_0xd2c5('0x52')]][_0xd2c5('0x4d')]=_0x19e14e[_0xd2c5('0x50')];queues[_0x19e14e[_0xd2c5('0x52')]][_0xd2c5('0x8')]=_0xd2c5('0x56');}if(!_[_0xd2c5('0x16')](queues[_0x19e14e['origtransfererlinkedid']])){if(_0x19e14e[_0xd2c5('0x57')]&&queues[_0x19e14e[_0xd2c5('0x57')]]){queues[_0x19e14e['transfereelinkedid']][_0xd2c5('0x21')]=0x1;queues[_0x19e14e[_0xd2c5('0x48')]]=_[_0xd2c5('0x58')](queues[_0x19e14e[_0xd2c5('0x57')]]);queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0xe')]=_0x19e14e[_0xd2c5('0x59')];queues[_0x19e14e['transfereeuniqueid']][_0xd2c5('0x21')]=0x2;queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0x6')]=queues[_0x19e14e[_0xd2c5('0x52')]]['calleridnum'];queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0x5a')]=queues[_0x19e14e[_0xd2c5('0x52')]]['calleridname'];queues[_0x19e14e[_0xd2c5('0x48')]]['queuecallerjoinAt']=utils[_0xd2c5('0x1c')]();queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0x34')]=utils[_0xd2c5('0x1c')]();queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0x35')]=0x0;queues[_0x19e14e[_0xd2c5('0x48')]][_0xd2c5('0x5b')]=0x0;utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x5c'),_0x19e14e['origtransfereruniqueid'],queues[_0x19e14e['transfereeuniqueid']][_0xd2c5('0x20')],queues[_0x19e14e[_0xd2c5('0x48')]]['calleridnum'],queues[_0x19e14e[_0xd2c5('0x48')]]['calleridname']));}else{utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')](_0xd2c5('0x5d'),_0x19e14e[_0xd2c5('0x50')],queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x20')],_0x19e14e[_0xd2c5('0x52')]));queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0xe')]=_0x19e14e[_0xd2c5('0x52')];}}}else if(_0x19e14e['secondtransfereruniqueid']==_0x19e14e[_0xd2c5('0x52')]){if(!_['isNil'](queues[_0x19e14e[_0xd2c5('0x51')]])){utils[_0xd2c5('0x1')](util[_0xd2c5('0x2')]('[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x19e14e[_0xd2c5('0x50')],queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x20')],_0x19e14e[_0xd2c5('0x5e')],_0x19e14e[_0xd2c5('0x5f')]));queues[_0x19e14e['origtransfererlinkedid']][_0xd2c5('0x43')]=!![];queues[_0x19e14e['origtransfererlinkedid']]['transfertype']=_0xd2c5('0x55');queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x4b')]=_0x19e14e[_0xd2c5('0x5f')];queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x4d')]=_0x19e14e[_0xd2c5('0x5e')];queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x8')]=_0xd2c5('0x56');}if(!_[_0xd2c5('0x16')](queues[_0x19e14e[_0xd2c5('0x52')]])){if(_0x19e14e[_0xd2c5('0x60')]&&queues[_0x19e14e[_0xd2c5('0x60')]]){queues[_0x19e14e['transfertargetlinkedid']][_0xd2c5('0x21')]=0x1;queues[_0x19e14e[_0xd2c5('0x59')]]=_[_0xd2c5('0x58')](queues[_0x19e14e[_0xd2c5('0x60')]]);queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0xe')]=_0x19e14e[_0xd2c5('0x59')];queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x21')]=0x2;queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x6')]=queues[_0x19e14e[_0xd2c5('0x51')]]['calleridnum'];queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x5a')]=queues[_0x19e14e[_0xd2c5('0x51')]][_0xd2c5('0x5a')];queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x36')]=utils['now']();queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x34')]=utils[_0xd2c5('0x1c')]();queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x35')]=0x0;queues[_0x19e14e[_0xd2c5('0x59')]]['mohtime']=0x0;utils[_0xd2c5('0x1')](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s',_0x19e14e[_0xd2c5('0x50')],queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x20')],queues[_0x19e14e[_0xd2c5('0x59')]]['transfereduniqueid'],queues[_0x19e14e[_0xd2c5('0x59')]][_0xd2c5('0x6')],queues[_0x19e14e[_0xd2c5('0x59')]]['calleridname']));}else{utils['info'](util[_0xd2c5('0x2')](_0xd2c5('0x5d'),_0x19e14e['origtransfereruniqueid'],queues[_0x19e14e[_0xd2c5('0x52')]][_0xd2c5('0x20')],_0x19e14e[_0xd2c5('0x51')]));queues[_0x19e14e['secondtransfererlinkedid']][_0xd2c5('0xe')]=_0x19e14e[_0xd2c5('0x51')];}}}}catch(_0xb61d61){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')]('[%s][queues][attendedtransfer]',_0x19e14e[_0xd2c5('0x50')]),_0xb61d61);}};exports[_0xd2c5('0x61')]=function(_0x28e040){try{if(!_[_0xd2c5('0x16')](queues[_0x28e040[_0xd2c5('0x3')]])){utils[_0xd2c5('0x17')](util['format'](_0xd2c5('0x62'),_0x28e040[_0xd2c5('0x3')]),_0x28e040);queues[_0x28e040[_0xd2c5('0x3')]]['musiconholdstartAt']=utils[_0xd2c5('0x1c')]();utils['info'](util[_0xd2c5('0x2')](_0xd2c5('0x63'),_0x28e040[_0xd2c5('0x3')],queues[_0x28e040[_0xd2c5('0x3')]]['name'],queues[_0x28e040[_0xd2c5('0x3')]]['musiconholdstartAt']));}}catch(_0x23a69b){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')](_0xd2c5('0x62'),_0x28e040[_0xd2c5('0x3')]),_0x23a69b);}};exports['musiconholdstop']=function(_0x275caa){try{if(!_[_0xd2c5('0x16')](queues[_0x275caa[_0xd2c5('0x3')]])){if(!_[_0xd2c5('0x16')](queues[_0x275caa[_0xd2c5('0x3')]]['musiconholdstartAt'])){utils[_0xd2c5('0x17')](util[_0xd2c5('0x2')](_0xd2c5('0x64'),_0x275caa[_0xd2c5('0x3')]),_0x275caa);queues[_0x275caa['uniqueid']]['mohtime']+=utils[_0xd2c5('0x65')](utils['now'](),queues[_0x275caa[_0xd2c5('0x3')]][_0xd2c5('0x66')]);utils['info'](util[_0xd2c5('0x2')](_0xd2c5('0x67'),_0x275caa['uniqueid'],queues[_0x275caa['uniqueid']][_0xd2c5('0x20')],queues[_0x275caa[_0xd2c5('0x3')]][_0xd2c5('0x5b')]));delete queues[_0x275caa[_0xd2c5('0x3')]]['musiconholdstartAt'];}}}catch(_0x3ce7a7){utils[_0xd2c5('0x14')](util[_0xd2c5('0x2')]('[%s][queues][musiconholdstop]',_0x275caa['uniqueid']),_0x3ce7a7);}};