server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf049=['extension','transfereeuniqueid','transferuniqueid','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','origtransfererexten','transferexten','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridnum','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','secondtransfererexten','ATTENDED','transfertargetlinkedid','queuecallerjoinAt','mohtime','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','accountcode','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','info','position','now','error','hangup','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallerexitreason','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','queuecallerenterreason','[%s][queues][varset]','isNil','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerexitAt','queueposition','queuecallerabandonAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','holdtime','diffTime','count','connectedlinename','agentconnect','[%s][queues][agentconnect]','membername','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfertype','BLIND'];(function(_0x476531,_0x4db620){var _0x1942d3=function(_0x111d21){while(--_0x111d21){_0x476531['push'](_0x476531['shift']());}};_0x1942d3(++_0x4db620);}(_0xf049,0x83));var _0x9f04=function(_0x21a8a9,_0x5624db){_0x21a8a9=_0x21a8a9-0x0;var _0x1bff62=_0xf049[_0x21a8a9];return _0x1bff62;};'use strict';var _=require(_0x9f04('0x0'));var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x5d025b){utils['info'](util[_0x9f04('0x1')](_0x9f04('0x2'),_0x5d025b['uniqueid'],_0x5d025b[_0x9f04('0x3')],_0x5d025b[_0x9f04('0x4')],_0x5d025b[_0x9f04('0x5')],_0x5d025b['calleridnum'],_0x5d025b[_0x9f04('0x6')],_0x5d025b['queuecallerexitreason']));if(_0x5d025b[_0x9f04('0x4')]){utils[_0x9f04('0x7')](_0x5d025b[_0x9f04('0x4')])['then'](function(_0x5e0504){if(_0x5e0504){_0x5d025b[_0x9f04('0x8')]=_0x5e0504[_0x9f04('0x8')];}utils[_0x9f04('0x9')](_0x9f04('0xa'),_0x5d025b);});}else{utils[_0x9f04('0x9')](_0x9f04('0xa'),_0x5d025b);}if(_0x5d025b[_0x9f04('0xb')]){delete queues[_0x5d025b[_0x9f04('0xb')]];}else{delete queues[_0x5d025b[_0x9f04('0xc')]];}}exports[_0x9f04('0xd')]=function(_0x25b596){try{utils[_0x9f04('0xe')](util[_0x9f04('0x1')](_0x9f04('0xf'),_0x25b596[_0x9f04('0xc')]),_0x25b596);utils[_0x9f04('0x10')](util[_0x9f04('0x1')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x25b596[_0x9f04('0xc')],_0x25b596[_0x9f04('0x4')],_0x25b596[_0x9f04('0x11')]));queues[_0x25b596['uniqueid']]=_['assign'](_0x25b596,{'originalposition':_0x25b596[_0x9f04('0x11')],'queuecallerjoinAt':utils[_0x9f04('0x12')](),'mohtime':0x0});}catch(_0x583cbd){utils[_0x9f04('0x13')](util['format'](_0x9f04('0xf'),_0x25b596[_0x9f04('0xc')]),_0x583cbd);}};exports[_0x9f04('0x14')]=function(_0x5c5635){try{if(!_['isNil'](queues[_0x5c5635[_0x9f04('0xc')]])){utils['debug'](util['format'](_0x9f04('0x15'),_0x5c5635[_0x9f04('0xc')]),_0x5c5635);if(queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x16')]){if(!queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x17')]&&!queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x18')]){queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x19')]=!![];queues[_0x5c5635[_0x9f04('0xc')]]['queuecallercompleteAt']=utils[_0x9f04('0x12')]();queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x1a')]=_0x9f04('0x1b');}utils[_0x9f04('0x10')](util[_0x9f04('0x1')](_0x9f04('0x1c'),_0x5c5635['uniqueid'],queues[_0x5c5635[_0x9f04('0xc')]]['name'],queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x1a')]));writeDB(queues[_0x5c5635[_0x9f04('0xc')]]);}else if(queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0xb')]){utils[_0x9f04('0x10')](util[_0x9f04('0x1')](_0x9f04('0x1d'),_0x5c5635[_0x9f04('0xc')],queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0x1e')],queues[_0x5c5635[_0x9f04('0xc')]][_0x9f04('0xb')]));queues[queues[_0x5c5635['uniqueid']][_0x9f04('0xb')]]=queues[_0x5c5635['uniqueid']];queues[queues[_0x5c5635[_0x9f04('0xc')]]['transfereduniqueid']][_0x9f04('0x1f')]=0x2;delete queues[_0x5c5635[_0x9f04('0xc')]];}}}catch(_0x540d87){utils['error'](util[_0x9f04('0x1')](_0x9f04('0x15'),_0x5c5635[_0x9f04('0xc')]),_0x540d87);}};exports['varset']=function(_0x1e6705){try{utils[_0x9f04('0xe')](util['format'](_0x9f04('0x20'),_0x1e6705['uniqueid']),_0x1e6705);if(!_[_0x9f04('0x21')](_0x1e6705[_0x9f04('0x22')][_0x9f04('0x23')])&&_0x1e6705[_0x9f04('0x24')][_0x9f04('0x25')]()!==_0x9f04('0x26')){if(!_[_0x9f04('0x21')](queues[_0x1e6705[_0x9f04('0xc')]])){queues[_0x1e6705[_0x9f04('0xc')]]['queuecallerabandon']=![];queues[_0x1e6705[_0x9f04('0xc')]]['queuecallerabandonAt']=null;queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x18')]=!![];queues[_0x1e6705['uniqueid']][_0x9f04('0x27')]=utils[_0x9f04('0x12')]();queues[_0x1e6705['uniqueid']][_0x9f04('0x1a')]=_0x1e6705[_0x9f04('0x24')][_0x9f04('0x25')]();utils['info'](util['format']('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x1e6705[_0x9f04('0xc')],queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x1e')],_0x1e6705[_0x9f04('0x24')],queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x1a')]));writeDB(queues[_0x1e6705[_0x9f04('0xc')]]);}}else if(!_[_0x9f04('0x21')](_0x1e6705[_0x9f04('0x22')][_0x9f04('0x28')])){if(!_[_0x9f04('0x21')](queues[_0x1e6705[_0x9f04('0xc')]])&&!queues[_0x1e6705['uniqueid']][_0x9f04('0x17')]){queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x17')]=![];queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x29')]=null;queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x18')]=!![];queues[_0x1e6705[_0x9f04('0xc')]]['queuecallerexitAt']=utils[_0x9f04('0x12')]();queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x1a')]=_0x9f04('0x2a');utils['info'](util['format']('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x1e6705[_0x9f04('0xc')],queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x1e')],_0x1e6705['value'],queues[_0x1e6705[_0x9f04('0xc')]][_0x9f04('0x1a')]));}}}catch(_0x2fd730){utils[_0x9f04('0x13')](util[_0x9f04('0x1')](_0x9f04('0x20'),_0x1e6705[_0x9f04('0xc')]),_0x2fd730);}};exports['queuecallerabandon']=function(_0x3af554){try{if(!_[_0x9f04('0x21')](queues[_0x3af554[_0x9f04('0xc')]])){utils[_0x9f04('0xe')](util[_0x9f04('0x1')](_0x9f04('0x2b'),_0x3af554[_0x9f04('0xc')]),_0x3af554);queues[_0x3af554[_0x9f04('0xc')]]['queuecallerexit']=![];queues[_0x3af554[_0x9f04('0xc')]][_0x9f04('0x27')]=null;queues[_0x3af554[_0x9f04('0xc')]][_0x9f04('0x17')]=!![];queues[_0x3af554[_0x9f04('0xc')]][_0x9f04('0x29')]=utils[_0x9f04('0x12')]();queues[_0x3af554['uniqueid']]['queuecallerexitreason']=_0x9f04('0x2c');utils[_0x9f04('0x10')](util[_0x9f04('0x1')](_0x9f04('0x2d'),_0x3af554[_0x9f04('0xc')],queues[_0x3af554[_0x9f04('0xc')]][_0x9f04('0x1e')],queues[_0x3af554[_0x9f04('0xc')]][_0x9f04('0x1a')]));}}catch(_0x3d6bde){utils['error'](util[_0x9f04('0x1')](_0x9f04('0x2b'),_0x3af554['uniqueid']),_0x3d6bde);}};exports[_0x9f04('0x2e')]=function(_0x13ef10){try{if(!_[_0x9f04('0x21')](queues[_0x13ef10[_0x9f04('0xc')]])){utils[_0x9f04('0xe')](util[_0x9f04('0x1')](_0x9f04('0x2f'),_0x13ef10[_0x9f04('0xc')]),_0x13ef10);utils[_0x9f04('0x10')](util[_0x9f04('0x1')](_0x9f04('0x30'),_0x13ef10[_0x9f04('0xc')],queues[_0x13ef10[_0x9f04('0xc')]][_0x9f04('0x1e')],_0x13ef10[_0x9f04('0x31')],_0x13ef10['connectedlinename']));queues[_0x13ef10['uniqueid']][_0x9f04('0x2e')]=!![];queues[_0x13ef10[_0x9f04('0xc')]]['queuecallerleaveAt']=utils['now']();queues[_0x13ef10[_0x9f04('0xc')]][_0x9f04('0x32')]=utils[_0x9f04('0x33')](queues[_0x13ef10[_0x9f04('0xc')]]['queuecallerleaveAt'],queues[_0x13ef10['uniqueid']]['queuecallerjoinAt']);queues[_0x13ef10[_0x9f04('0xc')]][_0x9f04('0x11')]=_0x13ef10[_0x9f04('0x11')];queues[_0x13ef10[_0x9f04('0xc')]][_0x9f04('0x34')]=_0x13ef10[_0x9f04('0x34')];queues[_0x13ef10[_0x9f04('0xc')]][_0x9f04('0x31')]=_0x13ef10[_0x9f04('0x31')];queues[_0x13ef10['uniqueid']]['connectedlinename']=_0x13ef10[_0x9f04('0x35')];}}catch(_0x4c3984){utils['error'](util['format'](_0x9f04('0x2f'),_0x13ef10['uniqueid']),_0x4c3984);}};exports[_0x9f04('0x36')]=function(_0xb68031){try{if(!_[_0x9f04('0x21')](queues[_0xb68031[_0x9f04('0xc')]])){utils['debug'](util[_0x9f04('0x1')](_0x9f04('0x37'),_0xb68031[_0x9f04('0xc')]),_0xb68031);utils['info'](util[_0x9f04('0x1')]('[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s',_0xb68031[_0x9f04('0xc')],queues[_0xb68031[_0x9f04('0xc')]][_0x9f04('0x1e')],_0xb68031[_0x9f04('0x38')],_0xb68031[_0x9f04('0x39')]));queues[_0xb68031[_0x9f04('0xc')]][_0x9f04('0x17')]=![];queues[_0xb68031['uniqueid']][_0x9f04('0x17')]=![];queues[_0xb68031[_0x9f04('0xc')]]['queuecallerabandonAt']=null;queues[_0xb68031[_0x9f04('0xc')]][_0x9f04('0x1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