Built motion from commit (unavailable).|2.5.22
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc0d7=['transferexten','transferuniqueid','BLINDTRANSFER','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','calleridname','queuecallerjoinAt','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','clone','[%s][queues][attendedtransfer]','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','type','request','CreateVoiceQueueReport','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','position','assign','now','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','name','transfereduniqueid','queuecallerenterreason','error','varset','[%s][queues][varset]','variable','value','toUpperCase','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerabandonAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinename','count','connectedlinenum','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','reason','transfer','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype'];(function(_0x9ba44a,_0xa6c134){var _0x36f81e=function(_0x4efc71){while(--_0x4efc71){_0x9ba44a['push'](_0x9ba44a['shift']());}};_0x36f81e(++_0xa6c134);}(_0xc0d7,0x7f));var _0x7c0d=function(_0x14bc37,_0x5817ab){_0x14bc37=_0x14bc37-0x0;var _0x365e3b=_0xc0d7[_0x14bc37];return _0x365e3b;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x9be18b){utils[_0x7c0d('0x0')](util[_0x7c0d('0x1')](_0x7c0d('0x2'),_0x9be18b[_0x7c0d('0x3')],_0x9be18b[_0x7c0d('0x4')],_0x9be18b[_0x7c0d('0x5')],_0x9be18b[_0x7c0d('0x6')],_0x9be18b[_0x7c0d('0x7')],_0x9be18b['accountcode'],_0x9be18b[_0x7c0d('0x8')]));if(_0x9be18b[_0x7c0d('0x5')]){utils[_0x7c0d('0x9')](_0x9be18b[_0x7c0d('0x5')])['then'](function(_0x35c579){if(_0x35c579){_0x9be18b[_0x7c0d('0xa')]=_0x35c579[_0x7c0d('0xa')];}utils[_0x7c0d('0xb')]('CreateVoiceQueueReport',_0x9be18b);});}else{utils[_0x7c0d('0xb')](_0x7c0d('0xc'),_0x9be18b);}if(_0x9be18b['transfereduniqueid']){delete queues[_0x9be18b['transfereduniqueid']];}else{delete queues[_0x9be18b[_0x7c0d('0x3')]];}}exports[_0x7c0d('0xd')]=function(_0x496398){try{utils[_0x7c0d('0xe')](util[_0x7c0d('0x1')](_0x7c0d('0xf'),_0x496398[_0x7c0d('0x3')]),_0x496398);utils[_0x7c0d('0x0')](util[_0x7c0d('0x1')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x496398[_0x7c0d('0x3')],_0x496398[_0x7c0d('0x5')],_0x496398[_0x7c0d('0x10')]));queues[_0x496398[_0x7c0d('0x3')]]=_[_0x7c0d('0x11')](_0x496398,{'originalposition':_0x496398[_0x7c0d('0x10')],'queuecallerjoinAt':utils[_0x7c0d('0x12')](),'mohtime':0x0});}catch(_0x13f301){utils['error'](util[_0x7c0d('0x1')]('[%s][queues][queuecallerjoin]',_0x496398[_0x7c0d('0x3')]),_0x13f301);}};exports['hangup']=function(_0x2a8f3f){try{if(!_[_0x7c0d('0x13')](queues[_0x2a8f3f[_0x7c0d('0x3')]])){utils[_0x7c0d('0xe')](util[_0x7c0d('0x1')](_0x7c0d('0x14'),_0x2a8f3f[_0x7c0d('0x3')]),_0x2a8f3f);if(queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x15')]){if(!queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x16')]&&!queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x17')]){queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x18')]=!![];queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x19')]=utils[_0x7c0d('0x12')]();queues[_0x2a8f3f[_0x7c0d('0x3')]]['queuecallerexitreason']='COMPLETEDBYAGENT';}utils['info'](util['format']('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x2a8f3f[_0x7c0d('0x3')],queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x7c0d('0x1a')],queues[_0x2a8f3f[_0x7c0d('0x3')]][_0x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ason']=null;queues[_0x5ae146[_0x7c0d('0x3')]][_0x7c0d('0x23')]=null;queues[_0x5ae146[_0x7c0d('0x3')]][_0x7c0d('0x36')]=!![];queues[_0x5ae146[_0x7c0d('0x3')]]['accountcode']=_0x5ae146[_0x7c0d('0x35')];queues[_0x5ae146[_0x7c0d('0x3')]][_0x7c0d('0x6')]=_0x5ae146['membername'];}}catch(_0x46ae19){utils[_0x7c0d('0x1d')](util['format'](_0x7c0d('0x32'),_0x5ae146[_0x7c0d('0x3')]),_0x46ae19);}};exports[_0x7c0d('0x37')]=function(_0x1cc489){try{if(!_[_0x7c0d('0x13')](queues[_0x1cc489['uniqueid']])){if(queues[_0x1cc489['uniqueid']]['queuecallerleaveAt']){utils[_0x7c0d('0xe')](util['format'](_0x7c0d('0x38'),_0x1cc489[_0x7c0d('0x3')]),_0x1cc489);queues[_0x1cc489[_0x7c0d('0x3')]]['queuecallerabandon']=![];queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x16')]=![];queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x26')]=null;queues[_0x1cc489['uniqueid']][_0x7c0d('0x17')]=![];queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x23')]=null;queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x36')]=!![];queues[_0x1cc489[_0x7c0d('0x3')]]['lastAssignedTo']=_0x1cc489['membername'];queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x18')]=!![];queues[_0x1cc489[_0x7c0d('0x3')]]['queuecallercompleteAt']=utils[_0x7c0d('0x12')]();if(_0x1cc489[_0x7c0d('0x39')]=='transfer'){if(!queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x3a')]){queues[_0x1cc489[_0x7c0d('0x3')]]['queuecallerexitreason']='TRANSFER';}}else{queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x8')]=_0x7c0d('0x3b')+_0x1cc489[_0x7c0d('0x39')][_0x7c0d('0x22')]();}utils[_0x7c0d('0x0')](util[_0x7c0d('0x1')](_0x7c0d('0x3c'),_0x1cc489['uniqueid'],queues[_0x1cc489[_0x7c0d('0x3')]][_0x7c0d('0x1a')],_0x1cc489['membername'],queues[_0x1cc489[_0x7c0d('0x3')]]['queuecallerexitreason']));writeDB(queues[_0x1cc489[_0x7c0d('0x3')]]);}}}catch(_0x53a284){utils['error'](util['format'](_0x7c0d('0x38'),_0x1cc489[_0x7c0d('0x3')]),_0x53a284);}};exports[_0x7c0d('0x3d')]=function(_0xa26bf){try{if(!_[_0x7c0d('0x13')](queues[_0xa26bf['transfereeuniqueid']])){utils[_0x7c0d('0xe')](util['format'](_0x7c0d('0x3e'),_0xa26bf[_0x7c0d('0x3')]),_0xa26bf);queues[_0xa26bf[_0x7c0d('0x3f')]][_0x7c0d('0x3a')]=!![];queues[_0xa26bf[_0x7c0d('0x3f')]][_0x7c0d('0x40')]='BLIND';queues[_0xa26bf['transfereeuniqueid']][_0x7c0d('0x41')]=_0xa26bf['extension'];queues[_0xa26bf[_0x7c0d('0x3f')]][_0x7c0d('0x42')]=_0xa26bf[_0x7c0d('0x3f')];queues[_0xa26bf[_0x7c0d('0x3f')]][_0x7c0d('0x8')]=_0x7c0d('0x43');utils['info'](util[_0x7c0d('0x1')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0xa26bf[_0x7c0d('0x3')],queues[_0xa26bf['transfereeuniqueid']]['name'],_0xa26bf[_0x7c0d('0x3f')],_0xa26bf[_0x7c0d('0x44')]));}}catch(_0x58f55d){utils[_0x7c0d('0x1d')](util[_0x7c0d('0x1')](_0x7c0d('0x3e'),_0xa26bf[_0x7c0d('0x3')]),_0x58f55d);}};exports[_0x7c0d('0x45')]=function(_0xdb8150){try{utils[_0x7c0d('0xe')](util[_0x7c0d('0x1')]('[%s][queues][attendedtransfer]',_0xdb8150[_0x7c0d('0x46')]),_0xdb8150);if(_0xdb8150['origtransfereruniqueid']==_0xdb8150[_0x7c0d('0x47')]){if(!_[_0x7c0d('0x13')](queues[_0xdb8150[_0x7c0d('0x48')]])){utils[_0x7c0d('0x0')](util['format'](_0x7c0d('0x49'),_0xdb8150[_0x7c0d('0x46')],queues[_0xdb8150['secondtransfererlinkedid']][_0x7c0d('0x1a')],_0xdb8150[_0x7c0d('0x4a')]));queues[_0xdb8150[_0x7c0d('0x48')]][_0x7c0d('0x3a')]=!![];queues[_0xdb8150[_0x7c0d('0x48')]][_0x7c0d('0x40')]='ATTENDED';queues[_0xdb8150[_0x7c0d('0x48')]][_0x7c0d('0x41')]=_0xdb8150[_0x7c0d('0x4a')];queues[_0xdb8150[_0x7c0d('0x48')]][_0x7c0d('0x42')]=_0xdb8150[_0x7c0d('0x46')];queues[_0xdb8150[_0x7c0d('0x48')]]['queuecallerexitreason']=_0x7c0d('0x4b');}if(!_['isNil'](queues[_0xdb8150[_0x7c0d('0x47')]])){if(_0xdb8150[_0x7c0d('0x4c')]&&queues[_0xdb8150[_0x7c0d('0x4c')]]){queues[_0xdb8150[_0x7c0d('0x4c')]][_0x7c0d('0x1c')]=0x1;queues[_0xdb8150[_0x7c0d('0x3f')]]=_['clone'](queues[_0xdb8150['transfereelinkedid']]);queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x1b')]=_0xdb8150['transfertargetuniqueid'];queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x1c')]=0x2;queues[_0xdb8150[_0x7c0d('0x3f')]][_0x7c0d('0x7')]=queues[_0xdb8150[_0x7c0d('0x48')]][_0x7c0d('0x7')];queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x4d')]=queues[_0xdb8150['secondtransfererlinkedid']][_0x7c0d('0x4d')];queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x4e')]=utils['now']();queues[_0xdb8150[_0x7c0d('0x3f')]][_0x7c0d('0x15')]=utils[_0x7c0d('0x12')]();queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x4f')]=0x0;queues[_0xdb8150[_0x7c0d('0x3f')]][_0x7c0d('0x50')]=0x0;utils[_0x7c0d('0x0')](util[_0x7c0d('0x1')](_0x7c0d('0x51'),_0xdb8150[_0x7c0d('0x46')],queues[_0xdb8150['transfereeuniqueid']]['name'],queues[_0xdb8150['transfereeuniqueid']][_0x7c0d('0x7')],queues[_0xdb8150[_0x7c0d('0x3f')]]['calleridname']));}else{utils[_0x7c0d('0x0')](util[_0x7c0d('0x1')](_0x7c0d('0x52'),_0xdb8150[_0x7c0d('0x46')],queues[_0xdb8150[_0x7c0d('0x47')]]['name'],_0xdb8150['secondtransfererlinkedid']));queues[_0xdb8150['origtransfererlinkedid']][_0x7c0d('0x1b')]=_0xdb8150['se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