Built motion from commit d1eab355.|2.6.28
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e2bfe41..9a02a2a 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7e51=['stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','catch','unmanaged','lastevent','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','toUpperCase','util','ioredis','../../../../config/environment','redis','defaults','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','calleridname','getString','Subjects','Descriptions','<br>','Tags','custom_fields','mapValues','keyBy','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','remoteUri','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','map','forEach','string','picklist','type','nameField','customField','toLowerCase','content','includes','idField','push','variable','variableName','customVariable','Variable','name','queue'];(function(_0x5dbcd3,_0x9600f6){var _0x32453c=function(_0x39531a){while(--_0x39531a){_0x5dbcd3['push'](_0x5dbcd3['shift']());}};_0x32453c(++_0x9600f6);}(_0x7e51,0x77));var _0x17e5=function(_0x45d770,_0xb3f144){_0x45d770=_0x45d770-0x0;var _0x45acbc=_0x7e51[_0x45d770];return _0x45acbc;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0x17e5('0x0'));var Redis=require(_0x17e5('0x1'));var intUtil=require('./util');var config=require(_0x17e5('0x2'));var logger=require('../../../../config/logger')('freshdesk');config[_0x17e5('0x3')]=_[_0x17e5('0x4')](config[_0x17e5('0x3')],{'host':_0x17e5('0x5'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x17e5('0x3')]));var headers={'Content-Type':_0x17e5('0x6'),'Accept':_0x17e5('0x6')};function emit(_0xfc9c96,_0x59e9c0,_0x307a67){io['to'](_0xfc9c96)[_0x17e5('0x7')](_0x59e9c0,_0x307a67);}function getTicket(_0x238e46,_0x503b18,_0x13d6bd,_0x26c5b8,_0x4d52d9){logger['info'](_0x17e5('0x8'));var _0xd795e=_[_0x17e5('0x9')]({'responder_id':_0x503b18['id'],'requester_id':_0x13d6bd['id'],'name':util[_0x17e5('0xa')]('Caller\x20-\x20%s',_0x4d52d9[_0x17e5('0xb')]),'phone':_0x4d52d9['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x17e5('0xc')](_0x26c5b8[_0x17e5('0xd')],_0x4d52d9,'\x20'),'description':intUtil[_0x17e5('0xc')](_0x26c5b8[_0x17e5('0xe')],_0x4d52d9,_0x17e5('0xf')),'tags':getTags(_0x26c5b8[_0x17e5('0x10')],'name')},getCustomFields(_0x26c5b8['Fields'],_0x4d52d9));_0xd795e[_0x17e5('0x11')]=_[_0x17e5('0x12')](_[_0x17e5('0x13')](_0xd795e[_0x17e5('0x11')],'id'),'value');return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x14'),_0x238e46['remoteUri']),'method':_0x17e5('0x15'),'body':_0xd795e})[_0x17e5('0x16')](function(_0x472b2c){logger[_0x17e5('0x17')](_0x17e5('0x18'));return _0x472b2c;});}function getUser(_0x23eac3,_0x343c64){if(intUtil[_0x17e5('0x19')](_0x343c64)){return request({'uri':util[_0x17e5('0xa')]('%s/api/v2/agents',_0x23eac3['remoteUri']),'qs':{'email':_0x343c64}})['then'](function(_0x781542){if(_0x781542['length']){logger[_0x17e5('0x17')](_0x17e5('0x1a'));return _['find'](_0x781542,function(_0x164db4){return _0x164db4[_0x17e5('0x1b')][_0x17e5('0x1c')]===_0x343c64;});}else{logger[_0x17e5('0x17')](_0x17e5('0x1d'));return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x1e'),_0x23eac3['remoteUri'])})[_0x17e5('0x16')](function(_0x55ed82){logger['info'](_0x17e5('0x1f'));return _0x55ed82;});}});}else{logger[_0x17e5('0x17')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x17e5('0xa')]('%s/api/v2/agents/me',_0x23eac3[_0x17e5('0x20')])})[_0x17e5('0x16')](function(_0x330fbc){logger[_0x17e5('0x17')](_0x17e5('0x1f'));return _0x330fbc;});}}function getEndUser(_0x1728b2,_0x3fe83d,_0x28f6bb){logger[_0x17e5('0x17')](_0x17e5('0x21'),_0x28f6bb);return request({'uri':util['format'](_0x17e5('0x22'),_0x1728b2[_0x17e5('0x20')]),'qs':{'phone':_0x28f6bb}})[_0x17e5('0x16')](function(_0x496030){if(_0x496030[_0x17e5('0x23')]){logger['info']('Enduser\x20found!');return _[_0x17e5('0x24')](_0x496030,{'phone':_0x28f6bb});}else{logger[_0x17e5('0x17')](_0x17e5('0x25'));return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x22'),_0x1728b2[_0x17e5('0x20')]),'method':_0x17e5('0x15'),'body':{'name':_0x3fe83d,'phone':_0x28f6bb}})['then'](function(_0x51bdc6){logger[_0x17e5('0x17')](_0x17e5('0x26'));return _0x51bdc6;});}});}function getAuth(_0x5b6dd0){return util[_0x17e5('0xa')](_0x17e5('0x27'),new Buffer(_0x5b6dd0[_0x17e5('0x28')]+':X')[_0x17e5('0x29')](_0x17e5('0x2a')));}function request(_0x4c0d6e){logger[_0x17e5('0x2b')](_0x17e5('0x2c'),JSON['stringify'](_0x4c0d6e));return rp(_['defaults'](_0x4c0d6e,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x1866c5,_0x4529c4){var _0x71ab3e=[];if(_0x1866c5&&_0x1866c5[_0x17e5('0x23')]>0x0){_0x71ab3e=_[_0x17e5('0x2d')](_0x1866c5,_0x4529c4);}return _0x71ab3e;}function getCustomFields(_0x19714e,_0x3922a8){var _0x56b316=[];var _0x33367c={'custom_fields':[]};if(_0x19714e[_0x17e5('0x23')]>0x0){_[_0x17e5('0x2e')](_0x19714e,function(_0x568a95){if(_['includes']([_0x17e5('0x2f'),_0x17e5('0x30')],_0x568a95[_0x17e5('0x31')])&&_0x568a95[_0x17e5('0x32')]&&!_0x568a95[_0x17e5('0x33')]){_0x33367c[_0x568a95[_0x17e5('0x32')][_0x17e5('0x34')]()]=_0x568a95[_0x17e5('0x35')][_0x17e5('0x29')]();}else if(_[_0x17e5('0x36')](['string',_0x17e5('0x30')],_0x568a95[_0x17e5('0x31')])&&_0x568a95[_0x17e5('0x37')]&&_0x568a95[_0x17e5('0x33')]){_0x33367c['custom_fields'][_0x17e5('0x38')]({'id':_0x568a95[_0x17e5('0x37')],'value':_0x568a95[_0x17e5('0x35')]['toString']()});}else if(_0x568a95[_0x17e5('0x31')]===_0x17e5('0x39')&&_0x568a95[_0x17e5('0x3a')]&&_0x568a95[_0x17e5('0x37')]&&_0x568a95[_0x17e5('0x33')]){_0x3922a8[_0x568a95[_0x17e5('0x3a')]]&&_0x33367c[_0x17e5('0x11')]['push']({'id':_0x568a95[_0x17e5('0x37')],'value':_0x3922a8[_0x568a95[_0x17e5('0x3a')]][_0x17e5('0x29')]()});}else if(_0x568a95['type']===_0x17e5('0x3b')&&_0x568a95['Variable']&&_0x568a95[_0x17e5('0x3c')][_0x17e5('0x3d')]&&_0x568a95[_0x17e5('0x37')]&&_0x568a95['customField']){_0x3922a8[_0x568a95[_0x17e5('0x3c')]['name']['toLowerCase']()]&&_0x33367c[_0x17e5('0x11')][_0x17e5('0x38')]({'id':_0x568a95[_0x17e5('0x37')],'value':_0x3922a8[_0x568a95[_0x17e5('0x3c')]['name'][_0x17e5('0x34')]()][_0x17e5('0x29')]()});}});}return _0x33367c;}exports[_0x17e5('0x3e')]=function(_0x7ce547,_0x9b830b,_0x14b66d,_0x52b9ec,_0x7c886e,_0x59279b){var _0x35d0aa,_0x2bfe87;_0x59279b[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0x59279b['remoteUri']);_0x59279b[_0x17e5('0x40')]=intUtil['stripTrailingSlash'](_0x59279b[_0x17e5('0x40')]);if(_0x7c886e&&_0x7c886e[_0x17e5('0x41')]){logger[_0x17e5('0x17')](_0x17e5('0x42'),_0x17e5('0x43'));_0x9b830b[_0x17e5('0x44')]=util[_0x17e5('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x59279b[_0x17e5('0x40')],_0x9b830b[_0x17e5('0x45')],md5(_0x9b830b[_0x17e5('0x45')]));}else{_0x9b830b[_0x17e5('0x44')]='';}headers[_0x17e5('0x46')]=getAuth(_0x59279b);return getUser(_0x59279b,_0x52b9ec[_0x17e5('0x1c')])[_0x17e5('0x16')](function(_0x4b6714){_0x35d0aa=_0x4b6714;logger[_0x17e5('0x17')]('The\x20User\x20ID\x20is:',_0x35d0aa['id']);return getEndUser(_0x59279b,_0x9b830b[_0x17e5('0xb')],_0x9b830b[_0x17e5('0x47')]);})['then'](function(_0x648ed2){_0x2bfe87=_0x648ed2;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x2bfe87['id']);return getTicket(_0x59279b,_0x35d0aa,_0x2bfe87,_0x14b66d,_0x9b830b);})[_0x17e5('0x16')](function(_0x25b2d2){if(_0x25b2d2&&_0x25b2d2['id']){logger[_0x17e5('0x17')](_0x17e5('0x18'));logger['info'](_0x17e5('0x49'),_0x25b2d2['id']);logger[_0x17e5('0x17')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x17e5('0xa')](_0x17e5('0x4a'),_0x52b9ec[_0x17e5('0x3d')]),'trigger:browser:url',{'uri':util[_0x17e5('0xa')](_0x17e5('0x4b'),_0x59279b[_0x17e5('0x20')],_0x25b2d2['id'])});}})['catch'](function(_0x6ec891){logger[_0x17e5('0x4c')]('[QUEUE]',JSON[_0x17e5('0x4d')](_0x6ec891));});};exports[_0x17e5('0x4e')]=function(_0x4197ce,_0x3d48d0,_0xdfb297,_0x473b18,_0x44e2f4,_0x22fc0d,_0x25aa8a){var _0xf88600,_0x54191e;_0x22fc0d[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0x22fc0d[_0x17e5('0x20')]);_0x22fc0d[_0x17e5('0x40')]=intUtil[_0x17e5('0x3f')](_0x22fc0d[_0x17e5('0x40')]);if(_0x25aa8a&&_0x25aa8a[_0x17e5('0x4f')]&&_0x25aa8a['recordingFormat']!==_0x17e5('0x50')){logger['info'](_0x17e5('0x51'),_0x17e5('0x43'));_0x3d48d0[_0x17e5('0x44')]=util[_0x17e5('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x22fc0d[_0x17e5('0x40')],_0x3d48d0[_0x17e5('0x45')],md5(_0x3d48d0[_0x17e5('0x45')]));}headers[_0x17e5('0x46')]=getAuth(_0x22fc0d);return getUser(_0x22fc0d,_0x473b18[_0x17e5('0x1c')])['then'](function(_0x322ec1){_0xf88600=_0x322ec1;logger['info'](_0x17e5('0x52'),_0xf88600['id']);return getEndUser(_0x22fc0d,_0x3d48d0[_0x17e5('0x53')],_0x3d48d0['destcalleridnum']);})[_0x17e5('0x16')](function(_0x4e9364){_0x54191e=_0x4e9364;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x54191e['id']);return getTicket(_0x22fc0d,_0xf88600,_0x54191e,_0xdfb297,_0x3d48d0);})[_0x17e5('0x16')](function(_0x11d414){if(_0x11d414&&_0x11d414['id']){logger[_0x17e5('0x17')](_0x17e5('0x18'));logger[_0x17e5('0x17')](_0x17e5('0x49'),_0x11d414['id']);logger[_0x17e5('0x17')](_0x17e5('0x51'),_0x17e5('0x54'));emit(util['format'](_0x17e5('0x4a'),_0x473b18['name']),_0x17e5('0x55'),{'uri':util['format'](_0x17e5('0x4b'),_0x22fc0d[_0x17e5('0x20')],_0x11d414['id'])});}})[_0x17e5('0x56')](function(_0x484bff){logger['error'](_0x17e5('0x51'),JSON[_0x17e5('0x4d')](_0x484bff));});};exports[_0x17e5('0x57')]=function(_0x9b2e8e,_0x384b1e,_0x4afe7d,_0x3a36a3,_0x224321,_0xf4259f){var _0x3f5b28,_0x1bfbc8;_0xf4259f[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0xf4259f[_0x17e5('0x20')]);_0xf4259f['serverUrl']=intUtil[_0x17e5('0x3f')](_0xf4259f[_0x17e5('0x40')]);if(_0x224321&&_0x224321[_0x17e5('0x41')]){logger['info']('['+_0x384b1e[_0x17e5('0x58')]['toUpperCase']()+']',_0x17e5('0x43'));_0x384b1e[_0x17e5('0x44')]=util['format'](_0x17e5('0x59'),_0xf4259f['serverUrl'],_0x384b1e['uniqueid'],md5(_0x384b1e[_0x17e5('0x45')]));}else{_0x384b1e[_0x17e5('0x44')]='';}headers[_0x17e5('0x46')]=getAuth(_0xf4259f);return getUser(_0xf4259f,'')[_0x17e5('0x16')](function(_0x5d4fa7){_0x3f5b28=_0x5d4fa7;logger[_0x17e5('0x17')]('The\x20User\x20ID\x20is:',_0x3f5b28['id']);return getEndUser(_0xf4259f,_0x384b1e[_0x17e5('0xb')],_0x384b1e[_0x17e5('0x47')]);})[_0x17e5('0x16')](function(_0x1acd69){_0x1bfbc8=_0x1acd69;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x1bfbc8['id']);return getTicket(_0xf4259f,_0x3f5b28,_0x1bfbc8,_0x4afe7d,_0x384b1e);})[_0x17e5('0x16')](function(_0x4edbd5){if(_0x4edbd5){logger[_0x17e5('0x17')]('Ticket\x20created!');logger[_0x17e5('0x17')](_0x17e5('0x49'),_0x4edbd5['id']);}})[_0x17e5('0x56')](function(_0x44090c){logger[_0x17e5('0x4c')]('['+_0x384b1e[_0x17e5('0x58')][_0x17e5('0x5a')]()+']',JSON[_0x17e5('0x4d')](_0x44090c));});};
\ No newline at end of file
+var _0x0510=['push','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','[QUEUE]','outbound','recordingFormat','[OUTBOUND]','destcalleridnum','The\x20Enduser\x20ID\x20is:','lastevent','toUpperCase','stringify','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','keyBy','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','remoteUri','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Basic\x20%s','apiKey','toString','base64','[HTTP]','GET','map','forEach','string','picklist','type','nameField','customField','toLowerCase','idField'];(function(_0x5e76c6,_0xf16290){var _0x43fb22=function(_0x5cac4c){while(--_0x5cac4c){_0x5e76c6['push'](_0x5e76c6['shift']());}};_0x43fb22(++_0xf16290);}(_0x0510,0x181));var _0x0051=function(_0x3d991e,_0x15cb22){_0x3d991e=_0x3d991e-0x0;var _0x3cf704=_0x0510[_0x3d991e];return _0x3cf704;};'use strict';var _=require(_0x0051('0x0'));var rp=require(_0x0051('0x1'));var md5=require(_0x0051('0x2'));var util=require(_0x0051('0x3'));var Redis=require('ioredis');var intUtil=require(_0x0051('0x4'));var config=require(_0x0051('0x5'));var logger=require(_0x0051('0x6'))(_0x0051('0x7'));config[_0x0051('0x8')]=_[_0x0051('0x9')](config['redis'],{'host':_0x0051('0xa'),'port':0x18eb});var io=require(_0x0051('0xb'))(new Redis(config[_0x0051('0x8')]));var headers={'Content-Type':_0x0051('0xc'),'Accept':'application/json'};function emit(_0xba514d,_0x5c5826,_0x4928c6){io['to'](_0xba514d)[_0x0051('0xd')](_0x5c5826,_0x4928c6);}function getTicket(_0x309482,_0x317615,_0x1209a3,_0x22c974,_0x5bb938){logger[_0x0051('0xe')](_0x0051('0xf'));var _0x2a05ce=_['merge']({'responder_id':_0x317615['id'],'requester_id':_0x1209a3['id'],'name':util[_0x0051('0x10')](_0x0051('0x11'),_0x5bb938[_0x0051('0x12')]),'phone':_0x5bb938[_0x0051('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x0051('0x14')](_0x22c974['Subjects'],_0x5bb938,'\x20'),'description':intUtil[_0x0051('0x14')](_0x22c974[_0x0051('0x15')],_0x5bb938,_0x0051('0x16')),'tags':getTags(_0x22c974[_0x0051('0x17')],_0x0051('0x18'))},getCustomFields(_0x22c974[_0x0051('0x19')],_0x5bb938));_0x2a05ce[_0x0051('0x1a')]=_['mapValues'](_[_0x0051('0x1b')](_0x2a05ce[_0x0051('0x1a')],'id'),'value');return request({'uri':util['format'](_0x0051('0x1c'),_0x309482['remoteUri']),'method':_0x0051('0x1d'),'body':_0x2a05ce})[_0x0051('0x1e')](function(_0x58041b){logger[_0x0051('0xe')](_0x0051('0x1f'));return _0x58041b;});}function getUser(_0x29a293,_0x3c541e){if(intUtil[_0x0051('0x20')](_0x3c541e)){return request({'uri':util['format']('%s/api/v2/agents',_0x29a293[_0x0051('0x21')]),'qs':{'email':_0x3c541e}})[_0x0051('0x1e')](function(_0x3cd48e){if(_0x3cd48e[_0x0051('0x22')]){logger[_0x0051('0xe')](_0x0051('0x23'));return _['find'](_0x3cd48e,function(_0x274c4c){return _0x274c4c[_0x0051('0x24')][_0x0051('0x25')]===_0x3c541e;});}else{logger[_0x0051('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x0051('0x10')](_0x0051('0x26'),_0x29a293[_0x0051('0x21')])})[_0x0051('0x1e')](function(_0x12b004){logger[_0x0051('0xe')]('Admin\x20account\x20selected.');return _0x12b004;});}});}else{logger['info'](_0x0051('0x27'));return request({'uri':util[_0x0051('0x10')](_0x0051('0x26'),_0x29a293[_0x0051('0x21')])})[_0x0051('0x1e')](function(_0x482810){logger[_0x0051('0xe')](_0x0051('0x28'));return _0x482810;});}}function getEndUser(_0x1868b9,_0xdcdc11,_0x24b020){logger[_0x0051('0xe')](_0x0051('0x29'),_0x24b020);return request({'uri':util['format'](_0x0051('0x2a'),_0x1868b9[_0x0051('0x21')]),'qs':{'phone':_0x24b020}})['then'](function(_0x34f4c7){if(_0x34f4c7[_0x0051('0x22')]){logger[_0x0051('0xe')]('Enduser\x20found!');return _[_0x0051('0x2b')](_0x34f4c7,{'phone':_0x24b020});}else{logger[_0x0051('0xe')](_0x0051('0x2c'));return request({'uri':util[_0x0051('0x10')]('%s/api/v2/contacts',_0x1868b9[_0x0051('0x21')]),'method':_0x0051('0x1d'),'body':{'name':_0xdcdc11,'phone':_0x24b020}})[_0x0051('0x1e')](function(_0x47e224){logger[_0x0051('0xe')]('Enduser\x20created.');return _0x47e224;});}});}function getAuth(_0x1e37b2){return util[_0x0051('0x10')](_0x0051('0x2d'),new Buffer(_0x1e37b2[_0x0051('0x2e')]+':X')[_0x0051('0x2f')](_0x0051('0x30')));}function request(_0xd78e3c){logger['debug'](_0x0051('0x31'),JSON['stringify'](_0xd78e3c));return rp(_[_0x0051('0x9')](_0xd78e3c,{'method':_0x0051('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x198283,_0x53f11a){var _0x5c4caa=[];if(_0x198283&&_0x198283[_0x0051('0x22')]>0x0){_0x5c4caa=_[_0x0051('0x33')](_0x198283,_0x53f11a);}return _0x5c4caa;}function getCustomFields(_0x46daaa,_0x577da7){var _0x256207=[];var _0x19208e={'custom_fields':[]};if(_0x46daaa[_0x0051('0x22')]>0x0){_[_0x0051('0x34')](_0x46daaa,function(_0x3fb11a){if(_['includes']([_0x0051('0x35'),_0x0051('0x36')],_0x3fb11a[_0x0051('0x37')])&&_0x3fb11a[_0x0051('0x38')]&&!_0x3fb11a[_0x0051('0x39')]){_0x19208e[_0x3fb11a[_0x0051('0x38')][_0x0051('0x3a')]()]=_0x3fb11a['content'][_0x0051('0x2f')]();}else if(_['includes']([_0x0051('0x35'),_0x0051('0x36')],_0x3fb11a[_0x0051('0x37')])&&_0x3fb11a[_0x0051('0x3b')]&&_0x3fb11a[_0x0051('0x39')]){_0x19208e['custom_fields'][_0x0051('0x3c')]({'id':_0x3fb11a[_0x0051('0x3b')],'value':_0x3fb11a['content']['toString']()});}else if(_0x3fb11a['type']==='variable'&&_0x3fb11a[_0x0051('0x3d')]&&_0x3fb11a['idField']&&_0x3fb11a[_0x0051('0x39')]){_0x577da7[_0x3fb11a[_0x0051('0x3d')]]&&_0x19208e[_0x0051('0x1a')]['push']({'id':_0x3fb11a[_0x0051('0x3b')],'value':_0x577da7[_0x3fb11a[_0x0051('0x3d')]][_0x0051('0x2f')]()});}else if(_0x3fb11a['type']===_0x0051('0x3e')&&_0x3fb11a[_0x0051('0x3f')]&&_0x3fb11a[_0x0051('0x3f')][_0x0051('0x18')]&&_0x3fb11a[_0x0051('0x3b')]&&_0x3fb11a[_0x0051('0x39')]){_0x577da7[_0x3fb11a[_0x0051('0x3f')]['name'][_0x0051('0x3a')]()]&&_0x19208e[_0x0051('0x1a')][_0x0051('0x3c')]({'id':_0x3fb11a[_0x0051('0x3b')],'value':_0x577da7[_0x3fb11a['Variable'][_0x0051('0x18')]['toLowerCase']()][_0x0051('0x2f')]()});}});}return _0x19208e;}exports['queue']=function(_0x561b73,_0x3a3e9e,_0x50a73c,_0x37726f,_0x56c7e1,_0x5c5882){var _0xb65c07,_0x50009c;_0x5c5882[_0x0051('0x21')]=intUtil[_0x0051('0x40')](_0x5c5882[_0x0051('0x21')]);_0x5c5882[_0x0051('0x41')]=intUtil['stripTrailingSlash'](_0x5c5882[_0x0051('0x41')]);if(_0x56c7e1&&_0x56c7e1[_0x0051('0x42')]){logger[_0x0051('0xe')]('[QUEUE]',_0x0051('0x43'));_0x3a3e9e[_0x0051('0x44')]=util[_0x0051('0x10')](_0x0051('0x45'),_0x5c5882['serverUrl'],_0x3a3e9e[_0x0051('0x46')],md5(_0x3a3e9e[_0x0051('0x46')]));}else{_0x3a3e9e[_0x0051('0x44')]='';}headers[_0x0051('0x47')]=getAuth(_0x5c5882);return getUser(_0x5c5882,_0x37726f['email'])[_0x0051('0x1e')](function(_0x4f41ad){_0xb65c07=_0x4f41ad;logger[_0x0051('0xe')](_0x0051('0x48'),_0xb65c07['id']);return getEndUser(_0x5c5882,_0x3a3e9e['calleridname'],_0x3a3e9e[_0x0051('0x13')]);})['then'](function(_0x32c2a0){_0x50009c=_0x32c2a0;logger['info']('The\x20Enduser\x20ID\x20is:',_0x50009c['id']);return getTicket(_0x5c5882,_0xb65c07,_0x50009c,_0x50a73c,_0x3a3e9e);})[_0x0051('0x1e')](function(_0x3b6388){if(_0x3b6388&&_0x3b6388['id']){logger[_0x0051('0xe')]('Ticket\x20created!');logger[_0x0051('0xe')](_0x0051('0x49'),_0x3b6388['id']);logger[_0x0051('0xe')]('[QUEUE]',_0x0051('0x4a'));emit(util[_0x0051('0x10')](_0x0051('0x4b'),_0x37726f[_0x0051('0x18')]),_0x0051('0x4c'),{'uri':util[_0x0051('0x10')](_0x0051('0x4d'),_0x5c5882['remoteUri'],_0x3b6388['id'])});}})[_0x0051('0x4e')](function(_0x6c9175){logger[_0x0051('0x4f')](_0x0051('0x50'),JSON['stringify'](_0x6c9175));});};exports[_0x0051('0x51')]=function(_0x4d3de4,_0x48f6d6,_0x1405c5,_0x562b14,_0x4d483b,_0x138701,_0x4bebce){var _0x4d45e1,_0x3977db;_0x138701[_0x0051('0x21')]=intUtil[_0x0051('0x40')](_0x138701[_0x0051('0x21')]);_0x138701[_0x0051('0x41')]=intUtil[_0x0051('0x40')](_0x138701[_0x0051('0x41')]);if(_0x4bebce&&_0x4bebce[_0x0051('0x52')]&&_0x4bebce['recordingFormat']!=='none'){logger['info'](_0x0051('0x53'),'Recording\x20is\x20enabled!');_0x48f6d6[_0x0051('0x44')]=util[_0x0051('0x10')](_0x0051('0x45'),_0x138701[_0x0051('0x41')],_0x48f6d6[_0x0051('0x46')],md5(_0x48f6d6[_0x0051('0x46')]));}headers[_0x0051('0x47')]=getAuth(_0x138701);return getUser(_0x138701,_0x562b14[_0x0051('0x25')])[_0x0051('0x1e')](function(_0x1ca203){_0x4d45e1=_0x1ca203;logger['info'](_0x0051('0x48'),_0x4d45e1['id']);return getEndUser(_0x138701,_0x48f6d6['destcalleridname'],_0x48f6d6[_0x0051('0x54')]);})[_0x0051('0x1e')](function(_0x424ce0){_0x3977db=_0x424ce0;logger['info'](_0x0051('0x55'),_0x3977db['id']);return getTicket(_0x138701,_0x4d45e1,_0x3977db,_0x1405c5,_0x48f6d6);})[_0x0051('0x1e')](function(_0x61693f){if(_0x61693f&&_0x61693f['id']){logger[_0x0051('0xe')](_0x0051('0x1f'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x61693f['id']);logger[_0x0051('0xe')](_0x0051('0x53'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x0051('0x10')]('user:%s',_0x562b14[_0x0051('0x18')]),_0x0051('0x4c'),{'uri':util[_0x0051('0x10')](_0x0051('0x4d'),_0x138701['remoteUri'],_0x61693f['id'])});}})[_0x0051('0x4e')](function(_0x206990){logger[_0x0051('0x4f')](_0x0051('0x53'),JSON['stringify'](_0x206990));});};exports['unmanaged']=function(_0x39d07d,_0x1ee4f8,_0x5e489f,_0x2c4e09,_0x308bf7,_0x62ad2e){var _0x315e5b,_0x424546;_0x62ad2e[_0x0051('0x21')]=intUtil[_0x0051('0x40')](_0x62ad2e[_0x0051('0x21')]);_0x62ad2e[_0x0051('0x41')]=intUtil['stripTrailingSlash'](_0x62ad2e[_0x0051('0x41')]);if(_0x308bf7&&_0x308bf7[_0x0051('0x42')]){logger['info']('['+_0x1ee4f8[_0x0051('0x56')]['toUpperCase']()+']',_0x0051('0x43'));_0x1ee4f8[_0x0051('0x44')]=util[_0x0051('0x10')](_0x0051('0x45'),_0x62ad2e[_0x0051('0x41')],_0x1ee4f8[_0x0051('0x46')],md5(_0x1ee4f8[_0x0051('0x46')]));}else{_0x1ee4f8['recordingURL']='';}headers['Authorization']=getAuth(_0x62ad2e);return getUser(_0x62ad2e,'')['then'](function(_0x3e215d){_0x315e5b=_0x3e215d;logger['info'](_0x0051('0x48'),_0x315e5b['id']);return getEndUser(_0x62ad2e,_0x1ee4f8[_0x0051('0x12')],_0x1ee4f8['calleridnum']);})[_0x0051('0x1e')](function(_0x51ec84){_0x424546=_0x51ec84;logger[_0x0051('0xe')]('The\x20Enduser\x20ID\x20is:',_0x424546['id']);return getTicket(_0x62ad2e,_0x315e5b,_0x424546,_0x5e489f,_0x1ee4f8);})[_0x0051('0x1e')](function(_0x1443e6){if(_0x1443e6){logger[_0x0051('0xe')](_0x0051('0x1f'));logger[_0x0051('0xe')]('The\x20Ticket\x20ID\x20is:',_0x1443e6['id']);}})['catch'](function(_0x510184){logger['error']('['+_0x1ee4f8[_0x0051('0x56')][_0x0051('0x57')]()+']',JSON[_0x0051('0x58')](_0x510184));});};
\ No newline at end of file