Built motion from commit 449495f6.|2.6.27
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 3c2479f..e2bfe41 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xe3cd=['[HTTP]','stringify','GET','map','includes','string','customField','nameField','content','toString','picklist','type','idField','push','variable','variableName','customVariable','Variable','toLowerCase','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','catch','error','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','lodash','ioredis','./util','freshdesk','redis','defaults','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','<br>','Tags','name','Fields','custom_fields','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','validateEmail','%s/api/v2/agents','length','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug'];(function(_0x515d24,_0x443b15){var _0x5a56cb=function(_0x52180f){while(--_0x52180f){_0x515d24['push'](_0x515d24['shift']());}};_0x5a56cb(++_0x443b15);}(_0xe3cd,0x19e));var _0xde3c=function(_0x2b1e2e,_0xf6875d){_0x2b1e2e=_0x2b1e2e-0x0;var _0x430f4f=_0xe3cd[_0x2b1e2e];return _0x430f4f;};'use strict';var _=require(_0xde3c('0x0'));var rp=require('request-promise');var md5=require('md5');var util=require('util');var Redis=require(_0xde3c('0x1'));var intUtil=require(_0xde3c('0x2'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xde3c('0x3'));config[_0xde3c('0x4')]=_[_0xde3c('0x5')](config[_0xde3c('0x4')],{'host':'localhost','port':0x18eb});var io=require(_0xde3c('0x6'))(new Redis(config[_0xde3c('0x4')]));var headers={'Content-Type':_0xde3c('0x7'),'Accept':'application/json'};function emit(_0x4ca44f,_0xe23e42,_0x34d1c6){io['to'](_0x4ca44f)[_0xde3c('0x8')](_0xe23e42,_0x34d1c6);}function getTicket(_0x90f932,_0x5b98e4,_0x5c79df,_0x5262ad,_0x51f826){logger[_0xde3c('0x9')](_0xde3c('0xa'));var _0x5f218f=_[_0xde3c('0xb')]({'responder_id':_0x5b98e4['id'],'requester_id':_0x5c79df['id'],'name':util[_0xde3c('0xc')](_0xde3c('0xd'),_0x51f826[_0xde3c('0xe')]),'phone':_0x51f826[_0xde3c('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xde3c('0x10')](_0x5262ad['Subjects'],_0x51f826,'\x20'),'description':intUtil[_0xde3c('0x10')](_0x5262ad['Descriptions'],_0x51f826,_0xde3c('0x11')),'tags':getTags(_0x5262ad[_0xde3c('0x12')],_0xde3c('0x13'))},getCustomFields(_0x5262ad[_0xde3c('0x14')],_0x51f826));_0x5f218f[_0xde3c('0x15')]=_['mapValues'](_[_0xde3c('0x16')](_0x5f218f[_0xde3c('0x15')],'id'),_0xde3c('0x17'));return request({'uri':util[_0xde3c('0xc')](_0xde3c('0x18'),_0x90f932[_0xde3c('0x19')]),'method':_0xde3c('0x1a'),'body':_0x5f218f})[_0xde3c('0x1b')](function(_0x501368){logger[_0xde3c('0x9')]('Ticket\x20created!');return _0x501368;});}function getUser(_0x162882,_0xa3ff88){if(intUtil[_0xde3c('0x1c')](_0xa3ff88)){return request({'uri':util[_0xde3c('0xc')](_0xde3c('0x1d'),_0x162882[_0xde3c('0x19')]),'qs':{'email':_0xa3ff88}})[_0xde3c('0x1b')](function(_0x35898f){if(_0x35898f[_0xde3c('0x1e')]){logger['info']('Agent\x20found!');return _[_0xde3c('0x1f')](_0x35898f,function(_0x2926aa){return _0x2926aa['contact'][_0xde3c('0x20')]===_0xa3ff88;});}else{logger[_0xde3c('0x9')](_0xde3c('0x21'));return request({'uri':util[_0xde3c('0xc')](_0xde3c('0x22'),_0x162882[_0xde3c('0x19')])})[_0xde3c('0x1b')](function(_0xc727d5){logger[_0xde3c('0x9')](_0xde3c('0x23'));return _0xc727d5;});}});}else{logger[_0xde3c('0x9')](_0xde3c('0x24'));return request({'uri':util['format'](_0xde3c('0x22'),_0x162882[_0xde3c('0x19')])})['then'](function(_0x7c58){logger[_0xde3c('0x9')](_0xde3c('0x23'));return _0x7c58;});}}function getEndUser(_0x4e7f86,_0x4c263e,_0x4d85a9){logger[_0xde3c('0x9')](_0xde3c('0x25'),_0x4d85a9);return request({'uri':util[_0xde3c('0xc')]('%s/api/v2/contacts',_0x4e7f86[_0xde3c('0x19')]),'qs':{'phone':_0x4d85a9}})[_0xde3c('0x1b')](function(_0x49a189){if(_0x49a189['length']){logger[_0xde3c('0x9')](_0xde3c('0x26'));return _['find'](_0x49a189,{'phone':_0x4d85a9});}else{logger[_0xde3c('0x9')](_0xde3c('0x27'));return request({'uri':util['format'](_0xde3c('0x28'),_0x4e7f86[_0xde3c('0x19')]),'method':'POST','body':{'name':_0x4c263e,'phone':_0x4d85a9}})[_0xde3c('0x1b')](function(_0x1fc1b7){logger['info'](_0xde3c('0x29'));return _0x1fc1b7;});}});}function getAuth(_0x1583ca){return util[_0xde3c('0xc')](_0xde3c('0x2a'),new Buffer(_0x1583ca[_0xde3c('0x2b')]+':X')['toString'](_0xde3c('0x2c')));}function request(_0x275f93){logger[_0xde3c('0x2d')](_0xde3c('0x2e'),JSON[_0xde3c('0x2f')](_0x275f93));return rp(_[_0xde3c('0x5')](_0x275f93,{'method':_0xde3c('0x30'),'headers':headers,'json':!![]}));}function getTags(_0xa05141,_0x107484){var _0x34a857=[];if(_0xa05141&&_0xa05141[_0xde3c('0x1e')]>0x0){_0x34a857=_[_0xde3c('0x31')](_0xa05141,_0x107484);}return _0x34a857;}function getCustomFields(_0x596758,_0x5fd61e){var _0x570491=[];var _0x37796f={'custom_fields':[]};if(_0x596758['length']>0x0){_['forEach'](_0x596758,function(_0x4bb297){if(_[_0xde3c('0x32')]([_0xde3c('0x33'),'picklist'],_0x4bb297['type'])&&_0x4bb297['nameField']&&!_0x4bb297[_0xde3c('0x34')]){_0x37796f[_0x4bb297[_0xde3c('0x35')]['toLowerCase']()]=_0x4bb297[_0xde3c('0x36')][_0xde3c('0x37')]();}else if(_['includes']([_0xde3c('0x33'),_0xde3c('0x38')],_0x4bb297[_0xde3c('0x39')])&&_0x4bb297[_0xde3c('0x3a')]&&_0x4bb297[_0xde3c('0x34')]){_0x37796f[_0xde3c('0x15')][_0xde3c('0x3b')]({'id':_0x4bb297[_0xde3c('0x3a')],'value':_0x4bb297[_0xde3c('0x36')][_0xde3c('0x37')]()});}else if(_0x4bb297['type']===_0xde3c('0x3c')&&_0x4bb297[_0xde3c('0x3d')]&&_0x4bb297['idField']&&_0x4bb297[_0xde3c('0x34')]){_0x5fd61e[_0x4bb297[_0xde3c('0x3d')]]&&_0x37796f[_0xde3c('0x15')][_0xde3c('0x3b')]({'id':_0x4bb297['idField'],'value':_0x5fd61e[_0x4bb297['variableName']][_0xde3c('0x37')]()});}else if(_0x4bb297[_0xde3c('0x39')]===_0xde3c('0x3e')&&_0x4bb297[_0xde3c('0x3f')]&&_0x4bb297[_0xde3c('0x3f')][_0xde3c('0x13')]&&_0x4bb297[_0xde3c('0x3a')]&&_0x4bb297['customField']){_0x5fd61e[_0x4bb297[_0xde3c('0x3f')]['name'][_0xde3c('0x40')]()]&&_0x37796f[_0xde3c('0x15')][_0xde3c('0x3b')]({'id':_0x4bb297[_0xde3c('0x3a')],'value':_0x5fd61e[_0x4bb297[_0xde3c('0x3f')][_0xde3c('0x13')][_0xde3c('0x40')]()][_0xde3c('0x37')]()});}});}return _0x37796f;}exports[_0xde3c('0x41')]=function(_0x38dfd0,_0x500cb2,_0x309e7f,_0x10fb4c,_0x2d5f93,_0x118427){var _0x23bd13,_0x303ba0;_0x118427[_0xde3c('0x19')]=intUtil['stripTrailingSlash'](_0x118427[_0xde3c('0x19')]);_0x118427[_0xde3c('0x42')]=intUtil['stripTrailingSlash'](_0x118427['serverUrl']);if(_0x2d5f93&&_0x2d5f93[_0xde3c('0x43')]){logger['info'](_0xde3c('0x44'),_0xde3c('0x45'));_0x500cb2['recordingURL']=util[_0xde3c('0xc')](_0xde3c('0x46'),_0x118427[_0xde3c('0x42')],_0x500cb2[_0xde3c('0x47')],md5(_0x500cb2['uniqueid']));}else{_0x500cb2[_0xde3c('0x48')]='';}headers[_0xde3c('0x49')]=getAuth(_0x118427);return getUser(_0x118427,_0x10fb4c[_0xde3c('0x20')])['then'](function(_0x10d9cf){_0x23bd13=_0x10d9cf;logger[_0xde3c('0x9')](_0xde3c('0x4a'),_0x23bd13['id']);return getEndUser(_0x118427,_0x500cb2[_0xde3c('0xe')],_0x500cb2['calleridnum']);})[_0xde3c('0x1b')](function(_0x23c969){_0x303ba0=_0x23c969;logger[_0xde3c('0x9')](_0xde3c('0x4b'),_0x303ba0['id']);return getTicket(_0x118427,_0x23bd13,_0x303ba0,_0x309e7f,_0x500cb2);})[_0xde3c('0x1b')](function(_0x49b02d){if(_0x49b02d&&_0x49b02d['id']){logger[_0xde3c('0x9')](_0xde3c('0x4c'));logger[_0xde3c('0x9')](_0xde3c('0x4d'),_0x49b02d['id']);logger[_0xde3c('0x9')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xde3c('0xc')](_0xde3c('0x4e'),_0x10fb4c[_0xde3c('0x13')]),_0xde3c('0x4f'),{'uri':util[_0xde3c('0xc')]('%s/helpdesk/tickets/%d',_0x118427['remoteUri'],_0x49b02d['id'])});}})[_0xde3c('0x50')](function(_0x31abe0){logger[_0xde3c('0x51')](_0xde3c('0x44'),JSON[_0xde3c('0x2f')](_0x31abe0));});};exports['outbound']=function(_0x4ac5a8,_0x3b8193,_0x18f05c,_0xa4970,_0x30ad3e,_0x19142d,_0x5ca132){var _0x4f8c37,_0x5b4226;_0x19142d['remoteUri']=intUtil['stripTrailingSlash'](_0x19142d['remoteUri']);_0x19142d[_0xde3c('0x42')]=intUtil[_0xde3c('0x52')](_0x19142d[_0xde3c('0x42')]);if(_0x5ca132&&_0x5ca132['recordingFormat']&&_0x5ca132[_0xde3c('0x53')]!==_0xde3c('0x54')){logger[_0xde3c('0x9')](_0xde3c('0x55'),'Recording\x20is\x20enabled!');_0x3b8193[_0xde3c('0x48')]=util[_0xde3c('0xc')](_0xde3c('0x46'),_0x19142d[_0xde3c('0x42')],_0x3b8193[_0xde3c('0x47')],md5(_0x3b8193[_0xde3c('0x47')]));}headers['Authorization']=getAuth(_0x19142d);return getUser(_0x19142d,_0xa4970[_0xde3c('0x20')])['then'](function(_0x5c2d21){_0x4f8c37=_0x5c2d21;logger[_0xde3c('0x9')](_0xde3c('0x4a'),_0x4f8c37['id']);return getEndUser(_0x19142d,_0x3b8193[_0xde3c('0x56')],_0x3b8193['destcalleridnum']);})[_0xde3c('0x1b')](function(_0x2c9b71){_0x5b4226=_0x2c9b71;logger[_0xde3c('0x9')](_0xde3c('0x4b'),_0x5b4226['id']);return getTicket(_0x19142d,_0x4f8c37,_0x5b4226,_0x18f05c,_0x3b8193);})[_0xde3c('0x1b')](function(_0x4a4059){if(_0x4a4059&&_0x4a4059['id']){logger[_0xde3c('0x9')]('Ticket\x20created!');logger[_0xde3c('0x9')](_0xde3c('0x4d'),_0x4a4059['id']);logger['info'](_0xde3c('0x55'),_0xde3c('0x57'));emit(util[_0xde3c('0xc')](_0xde3c('0x4e'),_0xa4970[_0xde3c('0x13')]),_0xde3c('0x4f'),{'uri':util[_0xde3c('0xc')](_0xde3c('0x58'),_0x19142d[_0xde3c('0x19')],_0x4a4059['id'])});}})[_0xde3c('0x50')](function(_0x560d75){logger[_0xde3c('0x51')](_0xde3c('0x55'),JSON[_0xde3c('0x2f')](_0x560d75));});};exports[_0xde3c('0x59')]=function(_0x2c8de0,_0x236064,_0x47cac4,_0x56cfdb,_0x43f5e8,_0x51fe59){var _0x389b86,_0x400c91;_0x51fe59['remoteUri']=intUtil[_0xde3c('0x52')](_0x51fe59[_0xde3c('0x19')]);_0x51fe59[_0xde3c('0x42')]=intUtil[_0xde3c('0x52')](_0x51fe59['serverUrl']);if(_0x43f5e8&&_0x43f5e8['monitor_format']){logger['info']('['+_0x236064[_0xde3c('0x5a')][_0xde3c('0x5b')]()+']',_0xde3c('0x45'));_0x236064['recordingURL']=util['format'](_0xde3c('0x46'),_0x51fe59[_0xde3c('0x42')],_0x236064[_0xde3c('0x47')],md5(_0x236064[_0xde3c('0x47')]));}else{_0x236064[_0xde3c('0x48')]='';}headers[_0xde3c('0x49')]=getAuth(_0x51fe59);return getUser(_0x51fe59,'')[_0xde3c('0x1b')](function(_0x462a5f){_0x389b86=_0x462a5f;logger[_0xde3c('0x9')](_0xde3c('0x4a'),_0x389b86['id']);return getEndUser(_0x51fe59,_0x236064[_0xde3c('0xe')],_0x236064[_0xde3c('0xf')]);})[_0xde3c('0x1b')](function(_0x5b2d08){_0x400c91=_0x5b2d08;logger['info']('The\x20Enduser\x20ID\x20is:',_0x400c91['id']);return getTicket(_0x51fe59,_0x389b86,_0x400c91,_0x47cac4,_0x236064);})[_0xde3c('0x1b')](function(_0x1bb0bc){if(_0x1bb0bc){logger[_0xde3c('0x9')](_0xde3c('0x4c'));logger[_0xde3c('0x9')]('The\x20Ticket\x20ID\x20is:',_0x1bb0bc['id']);}})[_0xde3c('0x50')](function(_0x7e1503){logger[_0xde3c('0x51')]('['+_0x236064[_0xde3c('0x5a')][_0xde3c('0x5b')]()+']',JSON['stringify'](_0x7e1503));});};
\ No newline at end of file
+var _0x7e51=['stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','catch','unmanaged','lastevent','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','toUpperCase','util','ioredis','../../../../config/environment','redis','defaults','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','calleridname','getString','Subjects','Descriptions','<br>','Tags','custom_fields','mapValues','keyBy','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','remoteUri','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','map','forEach','string','picklist','type','nameField','customField','toLowerCase','content','includes','idField','push','variable','variableName','customVariable','Variable','name','queue'];(function(_0x5dbcd3,_0x9600f6){var _0x32453c=function(_0x39531a){while(--_0x39531a){_0x5dbcd3['push'](_0x5dbcd3['shift']());}};_0x32453c(++_0x9600f6);}(_0x7e51,0x77));var _0x17e5=function(_0x45d770,_0xb3f144){_0x45d770=_0x45d770-0x0;var _0x45acbc=_0x7e51[_0x45d770];return _0x45acbc;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0x17e5('0x0'));var Redis=require(_0x17e5('0x1'));var intUtil=require('./util');var config=require(_0x17e5('0x2'));var logger=require('../../../../config/logger')('freshdesk');config[_0x17e5('0x3')]=_[_0x17e5('0x4')](config[_0x17e5('0x3')],{'host':_0x17e5('0x5'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x17e5('0x3')]));var headers={'Content-Type':_0x17e5('0x6'),'Accept':_0x17e5('0x6')};function emit(_0xfc9c96,_0x59e9c0,_0x307a67){io['to'](_0xfc9c96)[_0x17e5('0x7')](_0x59e9c0,_0x307a67);}function getTicket(_0x238e46,_0x503b18,_0x13d6bd,_0x26c5b8,_0x4d52d9){logger['info'](_0x17e5('0x8'));var _0xd795e=_[_0x17e5('0x9')]({'responder_id':_0x503b18['id'],'requester_id':_0x13d6bd['id'],'name':util[_0x17e5('0xa')]('Caller\x20-\x20%s',_0x4d52d9[_0x17e5('0xb')]),'phone':_0x4d52d9['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x17e5('0xc')](_0x26c5b8[_0x17e5('0xd')],_0x4d52d9,'\x20'),'description':intUtil[_0x17e5('0xc')](_0x26c5b8[_0x17e5('0xe')],_0x4d52d9,_0x17e5('0xf')),'tags':getTags(_0x26c5b8[_0x17e5('0x10')],'name')},getCustomFields(_0x26c5b8['Fields'],_0x4d52d9));_0xd795e[_0x17e5('0x11')]=_[_0x17e5('0x12')](_[_0x17e5('0x13')](_0xd795e[_0x17e5('0x11')],'id'),'value');return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x14'),_0x238e46['remoteUri']),'method':_0x17e5('0x15'),'body':_0xd795e})[_0x17e5('0x16')](function(_0x472b2c){logger[_0x17e5('0x17')](_0x17e5('0x18'));return _0x472b2c;});}function getUser(_0x23eac3,_0x343c64){if(intUtil[_0x17e5('0x19')](_0x343c64)){return request({'uri':util[_0x17e5('0xa')]('%s/api/v2/agents',_0x23eac3['remoteUri']),'qs':{'email':_0x343c64}})['then'](function(_0x781542){if(_0x781542['length']){logger[_0x17e5('0x17')](_0x17e5('0x1a'));return _['find'](_0x781542,function(_0x164db4){return _0x164db4[_0x17e5('0x1b')][_0x17e5('0x1c')]===_0x343c64;});}else{logger[_0x17e5('0x17')](_0x17e5('0x1d'));return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x1e'),_0x23eac3['remoteUri'])})[_0x17e5('0x16')](function(_0x55ed82){logger['info'](_0x17e5('0x1f'));return _0x55ed82;});}});}else{logger[_0x17e5('0x17')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x17e5('0xa')]('%s/api/v2/agents/me',_0x23eac3[_0x17e5('0x20')])})[_0x17e5('0x16')](function(_0x330fbc){logger[_0x17e5('0x17')](_0x17e5('0x1f'));return _0x330fbc;});}}function getEndUser(_0x1728b2,_0x3fe83d,_0x28f6bb){logger[_0x17e5('0x17')](_0x17e5('0x21'),_0x28f6bb);return request({'uri':util['format'](_0x17e5('0x22'),_0x1728b2[_0x17e5('0x20')]),'qs':{'phone':_0x28f6bb}})[_0x17e5('0x16')](function(_0x496030){if(_0x496030[_0x17e5('0x23')]){logger['info']('Enduser\x20found!');return _[_0x17e5('0x24')](_0x496030,{'phone':_0x28f6bb});}else{logger[_0x17e5('0x17')](_0x17e5('0x25'));return request({'uri':util[_0x17e5('0xa')](_0x17e5('0x22'),_0x1728b2[_0x17e5('0x20')]),'method':_0x17e5('0x15'),'body':{'name':_0x3fe83d,'phone':_0x28f6bb}})['then'](function(_0x51bdc6){logger[_0x17e5('0x17')](_0x17e5('0x26'));return _0x51bdc6;});}});}function getAuth(_0x5b6dd0){return util[_0x17e5('0xa')](_0x17e5('0x27'),new Buffer(_0x5b6dd0[_0x17e5('0x28')]+':X')[_0x17e5('0x29')](_0x17e5('0x2a')));}function request(_0x4c0d6e){logger[_0x17e5('0x2b')](_0x17e5('0x2c'),JSON['stringify'](_0x4c0d6e));return rp(_['defaults'](_0x4c0d6e,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x1866c5,_0x4529c4){var _0x71ab3e=[];if(_0x1866c5&&_0x1866c5[_0x17e5('0x23')]>0x0){_0x71ab3e=_[_0x17e5('0x2d')](_0x1866c5,_0x4529c4);}return _0x71ab3e;}function getCustomFields(_0x19714e,_0x3922a8){var _0x56b316=[];var _0x33367c={'custom_fields':[]};if(_0x19714e[_0x17e5('0x23')]>0x0){_[_0x17e5('0x2e')](_0x19714e,function(_0x568a95){if(_['includes']([_0x17e5('0x2f'),_0x17e5('0x30')],_0x568a95[_0x17e5('0x31')])&&_0x568a95[_0x17e5('0x32')]&&!_0x568a95[_0x17e5('0x33')]){_0x33367c[_0x568a95[_0x17e5('0x32')][_0x17e5('0x34')]()]=_0x568a95[_0x17e5('0x35')][_0x17e5('0x29')]();}else if(_[_0x17e5('0x36')](['string',_0x17e5('0x30')],_0x568a95[_0x17e5('0x31')])&&_0x568a95[_0x17e5('0x37')]&&_0x568a95[_0x17e5('0x33')]){_0x33367c['custom_fields'][_0x17e5('0x38')]({'id':_0x568a95[_0x17e5('0x37')],'value':_0x568a95[_0x17e5('0x35')]['toString']()});}else if(_0x568a95[_0x17e5('0x31')]===_0x17e5('0x39')&&_0x568a95[_0x17e5('0x3a')]&&_0x568a95[_0x17e5('0x37')]&&_0x568a95[_0x17e5('0x33')]){_0x3922a8[_0x568a95[_0x17e5('0x3a')]]&&_0x33367c[_0x17e5('0x11')]['push']({'id':_0x568a95[_0x17e5('0x37')],'value':_0x3922a8[_0x568a95[_0x17e5('0x3a')]][_0x17e5('0x29')]()});}else if(_0x568a95['type']===_0x17e5('0x3b')&&_0x568a95['Variable']&&_0x568a95[_0x17e5('0x3c')][_0x17e5('0x3d')]&&_0x568a95[_0x17e5('0x37')]&&_0x568a95['customField']){_0x3922a8[_0x568a95[_0x17e5('0x3c')]['name']['toLowerCase']()]&&_0x33367c[_0x17e5('0x11')][_0x17e5('0x38')]({'id':_0x568a95[_0x17e5('0x37')],'value':_0x3922a8[_0x568a95[_0x17e5('0x3c')]['name'][_0x17e5('0x34')]()][_0x17e5('0x29')]()});}});}return _0x33367c;}exports[_0x17e5('0x3e')]=function(_0x7ce547,_0x9b830b,_0x14b66d,_0x52b9ec,_0x7c886e,_0x59279b){var _0x35d0aa,_0x2bfe87;_0x59279b[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0x59279b['remoteUri']);_0x59279b[_0x17e5('0x40')]=intUtil['stripTrailingSlash'](_0x59279b[_0x17e5('0x40')]);if(_0x7c886e&&_0x7c886e[_0x17e5('0x41')]){logger[_0x17e5('0x17')](_0x17e5('0x42'),_0x17e5('0x43'));_0x9b830b[_0x17e5('0x44')]=util[_0x17e5('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x59279b[_0x17e5('0x40')],_0x9b830b[_0x17e5('0x45')],md5(_0x9b830b[_0x17e5('0x45')]));}else{_0x9b830b[_0x17e5('0x44')]='';}headers[_0x17e5('0x46')]=getAuth(_0x59279b);return getUser(_0x59279b,_0x52b9ec[_0x17e5('0x1c')])[_0x17e5('0x16')](function(_0x4b6714){_0x35d0aa=_0x4b6714;logger[_0x17e5('0x17')]('The\x20User\x20ID\x20is:',_0x35d0aa['id']);return getEndUser(_0x59279b,_0x9b830b[_0x17e5('0xb')],_0x9b830b[_0x17e5('0x47')]);})['then'](function(_0x648ed2){_0x2bfe87=_0x648ed2;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x2bfe87['id']);return getTicket(_0x59279b,_0x35d0aa,_0x2bfe87,_0x14b66d,_0x9b830b);})[_0x17e5('0x16')](function(_0x25b2d2){if(_0x25b2d2&&_0x25b2d2['id']){logger[_0x17e5('0x17')](_0x17e5('0x18'));logger['info'](_0x17e5('0x49'),_0x25b2d2['id']);logger[_0x17e5('0x17')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x17e5('0xa')](_0x17e5('0x4a'),_0x52b9ec[_0x17e5('0x3d')]),'trigger:browser:url',{'uri':util[_0x17e5('0xa')](_0x17e5('0x4b'),_0x59279b[_0x17e5('0x20')],_0x25b2d2['id'])});}})['catch'](function(_0x6ec891){logger[_0x17e5('0x4c')]('[QUEUE]',JSON[_0x17e5('0x4d')](_0x6ec891));});};exports[_0x17e5('0x4e')]=function(_0x4197ce,_0x3d48d0,_0xdfb297,_0x473b18,_0x44e2f4,_0x22fc0d,_0x25aa8a){var _0xf88600,_0x54191e;_0x22fc0d[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0x22fc0d[_0x17e5('0x20')]);_0x22fc0d[_0x17e5('0x40')]=intUtil[_0x17e5('0x3f')](_0x22fc0d[_0x17e5('0x40')]);if(_0x25aa8a&&_0x25aa8a[_0x17e5('0x4f')]&&_0x25aa8a['recordingFormat']!==_0x17e5('0x50')){logger['info'](_0x17e5('0x51'),_0x17e5('0x43'));_0x3d48d0[_0x17e5('0x44')]=util[_0x17e5('0xa')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x22fc0d[_0x17e5('0x40')],_0x3d48d0[_0x17e5('0x45')],md5(_0x3d48d0[_0x17e5('0x45')]));}headers[_0x17e5('0x46')]=getAuth(_0x22fc0d);return getUser(_0x22fc0d,_0x473b18[_0x17e5('0x1c')])['then'](function(_0x322ec1){_0xf88600=_0x322ec1;logger['info'](_0x17e5('0x52'),_0xf88600['id']);return getEndUser(_0x22fc0d,_0x3d48d0[_0x17e5('0x53')],_0x3d48d0['destcalleridnum']);})[_0x17e5('0x16')](function(_0x4e9364){_0x54191e=_0x4e9364;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x54191e['id']);return getTicket(_0x22fc0d,_0xf88600,_0x54191e,_0xdfb297,_0x3d48d0);})[_0x17e5('0x16')](function(_0x11d414){if(_0x11d414&&_0x11d414['id']){logger[_0x17e5('0x17')](_0x17e5('0x18'));logger[_0x17e5('0x17')](_0x17e5('0x49'),_0x11d414['id']);logger[_0x17e5('0x17')](_0x17e5('0x51'),_0x17e5('0x54'));emit(util['format'](_0x17e5('0x4a'),_0x473b18['name']),_0x17e5('0x55'),{'uri':util['format'](_0x17e5('0x4b'),_0x22fc0d[_0x17e5('0x20')],_0x11d414['id'])});}})[_0x17e5('0x56')](function(_0x484bff){logger['error'](_0x17e5('0x51'),JSON[_0x17e5('0x4d')](_0x484bff));});};exports[_0x17e5('0x57')]=function(_0x9b2e8e,_0x384b1e,_0x4afe7d,_0x3a36a3,_0x224321,_0xf4259f){var _0x3f5b28,_0x1bfbc8;_0xf4259f[_0x17e5('0x20')]=intUtil[_0x17e5('0x3f')](_0xf4259f[_0x17e5('0x20')]);_0xf4259f['serverUrl']=intUtil[_0x17e5('0x3f')](_0xf4259f[_0x17e5('0x40')]);if(_0x224321&&_0x224321[_0x17e5('0x41')]){logger['info']('['+_0x384b1e[_0x17e5('0x58')]['toUpperCase']()+']',_0x17e5('0x43'));_0x384b1e[_0x17e5('0x44')]=util['format'](_0x17e5('0x59'),_0xf4259f['serverUrl'],_0x384b1e['uniqueid'],md5(_0x384b1e[_0x17e5('0x45')]));}else{_0x384b1e[_0x17e5('0x44')]='';}headers[_0x17e5('0x46')]=getAuth(_0xf4259f);return getUser(_0xf4259f,'')[_0x17e5('0x16')](function(_0x5d4fa7){_0x3f5b28=_0x5d4fa7;logger[_0x17e5('0x17')]('The\x20User\x20ID\x20is:',_0x3f5b28['id']);return getEndUser(_0xf4259f,_0x384b1e[_0x17e5('0xb')],_0x384b1e[_0x17e5('0x47')]);})[_0x17e5('0x16')](function(_0x1acd69){_0x1bfbc8=_0x1acd69;logger[_0x17e5('0x17')](_0x17e5('0x48'),_0x1bfbc8['id']);return getTicket(_0xf4259f,_0x3f5b28,_0x1bfbc8,_0x4afe7d,_0x384b1e);})[_0x17e5('0x16')](function(_0x4edbd5){if(_0x4edbd5){logger[_0x17e5('0x17')]('Ticket\x20created!');logger[_0x17e5('0x17')](_0x17e5('0x49'),_0x4edbd5['id']);}})[_0x17e5('0x56')](function(_0x44090c){logger[_0x17e5('0x4c')]('['+_0x384b1e[_0x17e5('0x58')][_0x17e5('0x5a')]()+']',JSON[_0x17e5('0x4d')](_0x44090c));});};
\ No newline at end of file