public/assets/workers/dashboard/voice/worker.js

   1 'use strict';
   2
   3 self.queues = []; // TYPE ARRAY
   4 self.voice = {};
   5
   6 function getCalls(type) {
   7   var tot = 0;
   8   self.queues.forEach(function(elm) {
   9     tot += elm[type];
  10   });
  11   return tot;
  12 }
  13
  14 function getAvgAnswerTime() {
  15   var complete = 0;
  16   var holdtime = 0;
  17
  18   self.queues.forEach(function(elm) {
  19     complete += elm.complete || 0;
  20     holdtime += elm.holdtime || 0;
  21   });
  22
  23   return complete ? (holdtime / complete) : 0;
  24 }
  25
  26 function getAvgTalkTime() {
  27   var complete = 0;
  28   var talktime = 0;
  29
  30   self.queues.forEach(function(elm) {
  31     complete += elm.complete || 0;
  32     talktime += elm.talktime || 0;
  33   });
  34
  35   return complete ? (talktime / complete) : 0;
  36 }
  37
  38 function init(data) {
  39   var queue;
  40
  41   for (var key in data.queues) {
  42     if (data.queues.hasOwnProperty(key)) {
  43       queue = _.find(self.queues, {
  44         name: key
  45       });
  46
  47       if (queue) {
  48         queue.waiting = data.queues[key].waiting || 0;
  49         queue.active = data.queues[key].active || 0;
  50         queue.abandon = data.queues[key].abandon || 0;
  51         queue.unmanaged = data.queues[key].unmanaged || 0;
  52         queue.complete = data.queues[key].complete || 0;
  53         queue.holdtime = data.queues[key].holdtime || 0;
  54         queue.talktime = data.queues[key].talktime || 0;
  55       }
  56     }
  57   }
  58
  59   self.voice = {
  60     evt: 'dashboard:voice:init',
  61     waiting: getCalls('waiting'),
  62     active: getCalls('active'),
  63     complete: getCalls('complete'),
  64     abandon: getCalls('abandon'),
  65     unmanaged: getCalls('unmanaged'),
  66     avgAnswerTime: getAvgAnswerTime(),
  67     avgTalkTime: getAvgTalkTime(),
  68     answerRate: (getCalls('complete') / (getCalls('complete') + getCalls('abandon')) * 100) || 0,
  69     abandonRate: (getCalls('abandon') / (getCalls('complete') + getCalls('abandon')) * 100) || 0,
  70     totalOffered: getCalls('complete') + getCalls('abandon'),
  71     outbound: {
  72       answered: data.outbound.answered,
  73       manualOutbound: data.outbound.manualOutbound,
  74       globalDuration: data.outbound.globalDuration,
  75       avgDuration: data.outbound.avgDuration,
  76       answerRate: (data.outbound.answered / data.outbound.manualOutbound) * 100
  77     }
  78   };
  79
  80   self.postMessage(self.voice);
  81 }
  82
  83 function update(data) {
  84   var queue = _.find(self.queues, {
  85     name: data.name
  86   });
  87
  88   if (queue) {
  89     switch (data.evt) {
  90       case 'dashboard:voice:waiting':
  91         queue.waiting = data.waiting;
  92         self.voice.waiting = getCalls('waiting');
  93         break;
  94       case 'dashboard:voice:active':
  95         queue.active = data.active;
  96         self.voice.active = getCalls('active');
  97         break;
  98       case 'dashboard:voice:complete':
  99         queue.complete = data.complete;
 100         self.voice.complete = getCalls('complete');
 101         self.voice.answerRate = (getCalls('complete') / (getCalls('complete') + getCalls('abandon')) * 100) || 0;
 102         self.voice.abandonRate = (getCalls('abandon') / (getCalls('complete') + getCalls('abandon')) * 100) || 0;
 103         self.voice.totalOffered = self.voice.complete + self.voice.abandon;
 104         break;
 105       case 'dashboard:voice:abandon':
 106         queue.abandon = data.abandon;
 107         self.voice.abandon = getCalls('abandon');
 108         self.voice.answerRate = (getCalls('complete') / (getCalls('complete') + getCalls('abandon')) * 100) || 0;
 109         self.voice.abandonRate = (getCalls('abandon') / (getCalls('complete') + getCalls('abandon')) * 100) || 0;
 110         self.voice.totalOffered = self.voice.complete + self.voice.abandon;
 111         break;
 112       case 'dashboard:voice:active':
 113         queue.unmanaged = data.unmanaged;
 114         self.voice.unmanaged = getCalls('unmanaged');
 115         break;
 116       case 'dashboard:voice:holdtime':
 117         queue.holdtime = data.holdtime;
 118         self.voice.avgAnswerTime = getAvgAnswerTime();
 119         break;
 120       case 'dashboard:voice:talktime':
 121         queue.talktime = data.talktime;
 122         self.voice.avgTalkTime = getAvgTalkTime();
 123         break;
 124       default:
 125     }
 126
 127     self.postMessage(self.voice);
 128   }
 129 }
 130
 131 // INITIALIZATION
 132 if ('function' === typeof importScripts) {
 133   importScripts('/bower_components/lodash/dist/lodash.js');
 134
 135   addEventListener('message', function(e) {
 136     switch (e.data.evt) {
 137       case 'myQueues':
 138         self.queues = _.map(e.data.queues, function(elm) {
 139           return {
 140             name: elm.name,
 141             waiting: 0,
 142             active: 0,
 143             complete: 0,
 144             abandon: 0,
 145             unmanaged: 0
 146           };
 147         });
 148
 149         e.data.outbound = {
 150           answerRate: 0,
 151           answered: 0,
 152           avgDuration: 0,
 153           globalDuration: 0,
 154           manualOutbound: 0
 155         };
 156
 157         init(e.data);
 158         break;
 159
 160       case 'dashboard:voice:init':
 161         init(e.data);
 162         break;
 163
 164       case 'dashboard:voice:outbound':
 165         self.voice.outbound = e.data;
 166         self.postMessage(self.voice);
 167         break;
 168
 169       default:
 170         update(e.data);
 171     }
 172   });
 173 }