25de1f4b388e494b3a50b83b35d92a45c7f5968f
[motion.git] / server / config / integrations / freshdesk.js
1 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0x7a38[17]][_0x7a38[16]]= function(_0x2199xd,_0x2199xe,_0x2199xf,_0x2199x10,_0x2199x11,_0x2199x12,_0x2199x13){var _0x2199x14={connection:undefined,configuration:undefined,agent:undefined,enduser:undefined,ticketId:undefined,recordEnable:false,serverUrl:undefined};if(!_0x2199xd||  !_0x2199xe){logger[_0x7a38[19]](_0x7a38[18]);return};IntConfiguration[_0x7a38[22]]({where:{id:_0x2199xe,AccountId:_0x2199xd},include:[{all:true,include:[{all:true}]}]})[_0x7a38[21]](handleEntityNotFound())[_0x7a38[21]](handleConnection(_0x2199x14))[_0x7a38[21]](searchMotionAgent(_0x2199xf,_0x2199x11))[_0x7a38[21]](handleMotionAgent(_0x2199x14))[_0x7a38[21]](searchQueue(_0x2199x11))[_0x7a38[21]](handleQueueRecordings(_0x2199x14,_0x2199x11))[_0x7a38[21]](searchRoute(_0x2199x11))[_0x7a38[21]](handleOutboundRecordings(_0x2199x14,_0x2199x11))[_0x7a38[21]](searchAgent(_0x2199x14))[_0x7a38[21]](handleAgent(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](searchAdmin(_0x2199x14))[_0x7a38[21]](handleAdmin(_0x2199x14))[_0x7a38[21]](searchContact(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](searchContactMobile(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](handleContact(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](createContact(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](handleCreateContact(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10))[_0x7a38[21]](ticketCreation(_0x2199x14,_0x2199x11,_0x2199x12,_0x2199xf,_0x2199x10))[_0x7a38[21]](handleTicketDisplay(_0x2199x14))[_0x7a38[21]](handleReportIntegration(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199xd,_0x2199x13,_0x2199x10))[_0x7a38[21]](handleEnd(_0x2199x14))[_0x7a38[20]](handleError(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199xd))};function handleEntityNotFound(){return function(_0x2199x16){return _0x2199x16?_0x2199x16:null}}function handleConnection(_0x2199x14){return function(_0x2199x18){var _0x2199x19=getAccountConfiguration(_0x2199x18.FreshdeskAccount);_0x2199x14[_0x7a38[23]]= _0x2199x18;_0x2199x14[_0x7a38[24]]= _0x2199x19[_0x7a38[24]];_0x2199x14[_0x7a38[25]]= _0x2199x19[_0x7a38[25]];_0x2199x14[_0x7a38[26]]= _0x2199x18[_0x7a38[28]][_0x7a38[27]][_0x7a38[26]];_0x2199x14[_0x7a38[29]]= _0x2199x18[_0x7a38[27]][_0x7a38[29]]}}function getAccountConfiguration(_0x2199x1b){var _0x2199x1c={uri:stripTrailingSlash(_0x2199x1b[_0x7a38[30]]),headers:{"\x41\x75\x74\x68\x6F\x72\x69\x7A\x61\x74\x69\x6F\x6E":undefined,"\x43\x6F\x6E\x74\x65\x6E\x74\x2D\x54\x79\x70\x65":_0x7a38[31],"\x41\x63\x63\x65\x70\x74":_0x7a38[31]}};_0x2199x1c[_0x7a38[25]][_0x7a38[32]]= _0x7a38[33]+  new Buffer(_0x2199x1b[_0x7a38[35]]+ _0x7a38[36]).toString(_0x7a38[34]);return _0x2199x1c}function searchMotionAgent(_0x2199xf,_0x2199x11){return function(){var _0x2199x1e=getAgentSearchPropertyFromChannel(_0x2199xf);if(_0x2199x11[_0x7a38[37]](_0x2199x1e)){return Agent[_0x7a38[41]](_0x7a38[40])[_0x7a38[39]]({where:{name:getValueFromPropertyName(_0x2199x11,_0x2199x1e)},attributes:[_0x7a38[38]]})};return}}function handleMotionAgent(_0x2199x14){return function(_0x2199x20){if(_0x2199x20&& _0x2199x20[_0x7a38[38]]){_0x2199x14[_0x7a38[42]]= _0x2199x20[_0x7a38[38]]};return}}function searchQueue(_0x2199x11){return function(){if(_0x2199x11[_0x7a38[43]]){return VoiceQueue[_0x7a38[39]]({where:{name:_0x2199x11[_0x7a38[43]]},attributes:[_0x7a38[44],_0x7a38[45]]})}else {return}}}function handleQueueRecordings(_0x2199x14,_0x2199x11){return function(_0x2199x23){if(_0x2199x11[_0x7a38[43]]){if(_0x2199x23&& _0x2199x23[_0x7a38[45]]){logger[_0x7a38[15]](_0x7a38[46]+ _0x2199x23[_0x7a38[44]]);_0x2199x14[_0x7a38[47]]= true}else {_0x2199x14[_0x7a38[47]]= false;logger[_0x7a38[15]](_0x7a38[48])}};return}}function searchRoute(_0x2199x11){return function(){if(_0x2199x11[_0x7a38[49]]){return VoiceExtension[_0x7a38[39]]({where:{id:_0x2199x11[_0x7a38[49]]},attributes:[_0x7a38[50],_0x7a38[51]]})}else {return}}}function handleOutboundRecordings(_0x2199x14,_0x2199x11){return function(_0x2199x26){if(_0x2199x11[_0x7a38[49]]){if(_0x2199x26&& _0x2199x26[_0x7a38[51]]){logger[_0x7a38[15]](_0x7a38[52]+ _0x2199x26[_0x7a38[50]]);_0x2199x14[_0x7a38[47]]= true}else {_0x2199x14[_0x7a38[47]]= false;logger[_0x7a38[15]](_0x7a38[53])}};return}}function searchAgent(_0x2199x14){return function(){if(_0x2199x14[_0x7a38[42]]){return rp({uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[54]),headers:_0x2199x14[_0x7a38[25]],json:true})}};return}function getAgentSearchPropertyFromChannel(_0x2199xf){var _0x2199x29=_0x7a38[55];if(_0x2199xf){switch(_0x2199xf){case _0x7a38[57]:_0x2199x29= _0x7a38[56];break;default:_0x2199x29= _0x7a38[56];logger[_0x7a38[19]](_0x7a38[58]+ _0x2199xf)}};return _0x2199x29}function getValueFromPropertyName(_0x2199x11,_0x2199x29,_0x2199x14){if(_0x2199x29=== _0x7a38[59]){if(_0x2199x14&& _0x2199x14[_0x7a38[47]]&& _0x2199x14[_0x7a38[26]]){return util[_0x7a38[62]](_0x7a38[60],stripTrailingSlash(_0x2199x14[_0x7a38[26]]),_0x2199x11[_0x7a38[61]])}else {return null}}else {return _[_0x7a38[63]](_0x2199x11,_0x2199x29)}}function handleAgent(_0x2199x14,_0x2199xf,_0x2199x2c,_0x2199x10){return function(_0x2199x11){if(_0x2199x11&& _0x2199x11[_0x7a38[64]]> 0){logger[_0x7a38[15]](_0x7a38[65]+ _0x2199x11[_0x7a38[64]]+ _0x7a38[66]+ _0x2199x14[_0x7a38[42]]);_0x2199x14[_0x7a38[40]]= getMatchObject(_0x2199x11,_0x7a38[44],_0x2199x14[_0x7a38[42]]);return _0x2199x14[_0x7a38[40]]}else {logger[_0x7a38[15]](_0x7a38[67]);return}}}function getMatchObject(_0x2199x2e,_0x2199x29,_0x2199x2f){var _0x2199x30=_[_0x7a38[22]](_0x2199x2e,function(_0x2199x31){if(_0x2199x31[_0x7a38[68]][_0x2199x29]=== _0x2199x2f){return _0x2199x31}});return _0x2199x30}function searchAdmin(_0x2199x14){return function(){if(_0x2199x14[_0x7a38[40]]){return};logger[_0x7a38[15]](_0x7a38[69]+ _0x2199x14[_0x7a38[42]]+ _0x7a38[70]);return rp({uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[71]),headers:_0x2199x14[_0x7a38[25]],json:true})}}function handleAdmin(_0x2199x14){return function(_0x2199x11){if(!_0x2199x11){return};_0x2199x14[_0x7a38[40]]= _0x2199x11;return _0x2199x14[_0x7a38[40]]}}function searchContact(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199x10){return function(){var _0x2199x35=getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10),_0x2199x14);logger[_0x7a38[15]](_0x7a38[72]+ _0x2199x35);return rp({uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[73]+ _0x2199x35),headers:_0x2199x14[_0x7a38[25]],json:true})}}function searchContactMobile(_0x2199x14,_0x2199xf,_0x2199x2c,_0x2199x10){return function(_0x2199x11){if(_0x2199x11&& _0x2199x11[_0x7a38[64]]> 0){return _0x2199x11};var _0x2199x37=getValueFromPropertyName(_0x2199x2c,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10),_0x2199x14);logger[_0x7a38[15]](_0x7a38[74]+ _0x2199x37);return rp({uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[75]+ _0x2199x37),headers:_0x2199x14[_0x7a38[25]],json:true})}}function getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10){var _0x2199x29=_0x7a38[55];if(_0x2199xf){switch(_0x2199xf){case _0x7a38[57]:if(_0x2199x10=== _0x7a38[76]){_0x2199x29= _0x7a38[77]}else {if(_0x2199x10=== _0x7a38[43]){_0x2199x29= _0x7a38[78]}};break;default:_0x2199x29= _0x7a38[78];logger[_0x7a38[19]](_0x7a38[58]+ _0x2199xf)}};return _0x2199x29}function getEndUserNamePropertyFromChannel(_0x2199xf,_0x2199x10){var _0x2199x29=_0x7a38[55];if(_0x2199xf){switch(_0x2199xf){case _0x7a38[57]:if(_0x2199x10=== _0x7a38[76]){_0x2199x29= _0x7a38[79]}else {if(_0x2199x10=== _0x7a38[43]){_0x2199x29= _0x7a38[80]}};break;default:_0x2199x29= _0x7a38[80];logger[_0x7a38[19]](_0x7a38[58]+ _0x2199xf)}};return _0x2199x29}function handleContact(_0x2199x14,_0x2199xf,_0x2199x2c,_0x2199x10){return function(_0x2199x11){if(!_0x2199x11){return};var _0x2199x3b=getValueFromPropertyName(_0x2199x2c,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10));if(_0x2199x11[_0x7a38[64]]> 0){logger[_0x7a38[15]](_0x7a38[81]+ _0x2199x3b);_0x2199x14[_0x7a38[82]]= _0x2199x11[0];return _0x2199x14[_0x7a38[82]]};logger[_0x7a38[15]](_0x7a38[83]+ _0x2199x3b);return}}function createContact(_0x2199x14,_0x2199xf,_0x2199x2c,_0x2199x10){return function(_0x2199x11){if(!_0x2199x11){logger[_0x7a38[15]](_0x7a38[84]+ getValueFromPropertyName(_0x2199x2c,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10)));logger[_0x7a38[85]](getJsonForContactCreation(_0x2199xf,_0x2199x2c,_0x2199x10));var _0x2199x3d={method:_0x7a38[86],uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[87]),headers:_0x2199x14[_0x7a38[25]],body:getJsonForContactCreation(_0x2199xf,_0x2199x2c,_0x2199x10),json:true};return rp(_0x2199x3d)};return}}function getJsonForContactCreation(_0x2199xf,_0x2199x11,_0x2199x10){var _0x2199x3f={};switch(_0x2199xf){case _0x7a38[57]:if(_0x2199x10=== _0x7a38[43]){if(isValidName(_0x2199x11[_0x7a38[80]])){_0x2199x3f[_0x7a38[44]]= getValueFromPropertyName(_0x2199x11,getEndUserNamePropertyFromChannel(_0x2199xf,_0x2199x10))}else {_0x2199x3f[_0x7a38[44]]= util[_0x7a38[62]](_0x7a38[88],getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10)))}}else {if(_0x2199x10=== _0x7a38[76]){if(isValidName(_0x2199x11[_0x7a38[79]])){_0x2199x3f[_0x7a38[44]]= getValueFromPropertyName(_0x2199x11,getEndUserNamePropertyFromChannel(_0x2199xf,_0x2199x10))}else {_0x2199x3f[_0x7a38[44]]= util[_0x7a38[62]](_0x7a38[88],getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10)))}}};_0x2199x3f[_0x7a38[89]]= getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10));_0x2199x3f[_0x7a38[90]]= getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10));_0x2199x3f[_0x7a38[91]]= util[_0x7a38[62]](_0x7a38[92],getValueFromPropertyName(_0x2199x11,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10)));_0x2199x3f[_0x7a38[93]]= util[_0x7a38[62]](_0x7a38[94],getValueFromPropertyName(_0x2199x11,_0x7a38[61]));break;default:console[_0x7a38[19]](_0x7a38[95],_0x2199xf)};return _0x2199x3f}function isValidName(_0x2199x41){return _0x2199x41&& _0x2199x41!== _0x7a38[96]}function handleCreateContact(_0x2199x14,_0x2199xf,_0x2199x2c,_0x2199x10){return function(_0x2199x11){if(_0x2199x11){_0x2199x14[_0x7a38[82]]= _0x2199x11};return}}function ticketCreation(_0x2199x14,_0x2199x2c,_0x2199x12,_0x2199xf,_0x2199x10){return function(){logger[_0x7a38[15]](_0x7a38[97]+ _0x2199x14[_0x7a38[82]][_0x7a38[50]]);var _0x2199x41=util[_0x7a38[62]](_0x7a38[88],getValueFromPropertyName(_0x2199x2c,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10)));var _0x2199x35=getValueFromPropertyName(_0x2199x2c,getEndUserSearchPropertyFromChannel(_0x2199xf,_0x2199x10));var _0x2199x44={};_0x2199x44[_0x7a38[98]]= _0x2199x14[_0x7a38[40]][_0x7a38[50]];_0x2199x44[_0x7a38[99]]= _0x2199x14[_0x7a38[82]][_0x7a38[50]];_0x2199x44[_0x7a38[44]]= (_0x2199x41|| _0x2199x35);_0x2199x44[_0x7a38[89]]= (_0x2199x35|| _0x2199x41);_0x2199x44[_0x7a38[100]]= 3;_0x2199x44[_0x7a38[101]]= 1;_0x2199x44[_0x7a38[102]]= 2;_0x2199x44[_0x7a38[103]]= createSubjectFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12);if(!_0x2199x44[_0x7a38[103]]){_0x2199x44[_0x7a38[103]]= _0x7a38[104]+ (_0x2199x35|| _0x2199x41)};_0x2199x44[_0x7a38[91]]= createDescriptionFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12);if(!_0x2199x44[_0x7a38[91]]){_0x2199x44[_0x7a38[91]]= _0x7a38[104]+ (_0x2199x35|| _0x2199x41)};var _0x2199x45=createFieldsFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12);if(_0x2199x45[_0x7a38[64]]> 0){_[_0x7a38[106]](_0x2199x45,function(_0x2199x46){_0x2199x44[_0x2199x46[_0x7a38[50]]]= _0x2199x46[_0x7a38[105]]})};var _0x2199x47=createCustomFieldsFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12);if(_0x2199x47[_0x7a38[64]]> 0){_0x2199x44[_0x7a38[107]]= {};_[_0x7a38[106]](_0x2199x47,function(_0x2199x46){var _0x2199x48=_0x2199x46[_0x7a38[50]];_0x2199x44[_0x7a38[107]][_0x2199x48]= _0x2199x46[_0x7a38[105]]})};var _0x2199x49=createTagsFromConfiguration(_0x2199x14);if(_0x2199x49[_0x7a38[64]]> 0){_0x2199x44[_0x7a38[108]]= _0x2199x49};logger[_0x7a38[85]](_0x2199x44);var _0x2199x3d={method:_0x7a38[86],uri:join_url(_0x2199x14[_0x7a38[24]],_0x7a38[109]),headers:_0x2199x14[_0x7a38[25]],body:_0x2199x44,json:true};return rp(_0x2199x3d)}}function createSubjectFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12){var _0x2199x4b=_0x7a38[55];var _0x2199x4c=[];if(_0x2199x14[_0x7a38[23]][_0x7a38[110]][_0x7a38[64]]> 0){var _0x2199x4d=_[_0x7a38[111]](_0x2199x14[_0x7a38[23]].Subject,[_0x7a38[50]]);_[_0x7a38[106]](_0x2199x4d,function(_0x2199x4e){if(_0x2199x4e[_0x7a38[112]]=== _0x7a38[113]){_0x2199x4c[_0x7a38[115]](_0x2199x4e[_0x7a38[114]])}else {if(_0x2199x4e[_0x7a38[112]]=== _0x7a38[116]&& _0x2199x4e[_0x7a38[117]]){var _0x2199x3b=getValueFromPropertyName(_0x2199x2c,_0x2199x4e[_0x7a38[117]],_0x2199x14);if(_0x2199x3b){_0x2199x4c[_0x7a38[115]](_0x2199x3b.toString())}}else {if(_0x2199x4e[_0x7a38[112]]=== _0x7a38[118]&& _0x2199x4e[_0x7a38[119]]&& _0x2199x4e[_0x7a38[119]][_0x7a38[44]]){_0x2199x12[_0x2199x4e[_0x7a38[119]][_0x7a38[44]]]&& _0x2199x4c[_0x7a38[115]](_0x2199x12[_0x2199x4e[_0x7a38[119]][_0x7a38[44]]].toString())}}}});_0x2199x4b= _0x2199x4c[_0x7a38[121]](_0x7a38[120])};return _0x2199x4b}function createDescriptionFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12){var _0x2199x50=_0x7a38[55];var _0x2199x4c=[];if(_0x2199x14[_0x7a38[23]][_0x7a38[122]][_0x7a38[64]]> 0){var _0x2199x51=_[_0x7a38[111]](_0x2199x14[_0x7a38[23]].Description,[_0x7a38[50]]);_[_0x7a38[106]](_0x2199x51,function(_0x2199x4e){if(_0x2199x4e[_0x7a38[112]]=== _0x7a38[113]){_0x2199x4c[_0x7a38[115]](_0x2199x4e[_0x7a38[114]])}else {if(_0x2199x4e[_0x7a38[112]]=== _0x7a38[123]){if(_0x2199x4e[_0x7a38[124]]=== _0x7a38[113]&& _0x2199x4e[_0x7a38[125]]){_0x2199x4c[_0x7a38[115]](util[_0x7a38[62]](_0x7a38[126],_0x2199x4e[_0x7a38[125]],_0x2199x4e[_0x7a38[127]]))}else {if(_0x2199x4e[_0x7a38[124]]=== _0x7a38[116]&& _0x2199x4e[_0x7a38[117]]&& _0x2199x4e[_0x7a38[125]]){var _0x2199x3b=getValueFromPropertyName(_0x2199x2c,_0x2199x4e[_0x7a38[117]],_0x2199x14);if(_0x2199x3b){_0x2199x4c[_0x7a38[115]](util[_0x7a38[62]](_0x7a38[126],_0x2199x4e[_0x7a38[125]],_0x2199x3b.toString()))}}else {if(_0x2199x4e[_0x7a38[124]]=== _0x7a38[118]&& _0x2199x4e[_0x7a38[119]]&& _0x2199x4e[_0x7a38[119]][_0x7a38[44]]&& _0x2199x4e[_0x7a38[125]]){_0x2199x12[_0x2199x4e[_0x7a38[119]][_0x7a38[44]]]&& _0x2199x4c[_0x7a38[115]](util[_0x7a38[62]](_0x7a38[126],_0x2199x4e[_0x7a38[125]],_0x2199x12[_0x2199x4e[_0x7a38[119]][_0x7a38[44]]]))}}}}}});_0x2199x50= _0x2199x4c[_0x7a38[121]](_0x7a38[128])};return _0x2199x50}function createFieldsFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12){var _0x2199x45=[];var _0x2199x53=[];if(_0x2199x14[_0x7a38[23]][_0x7a38[129]][_0x7a38[64]]> 0){_0x2199x45= _[_0x7a38[130]](_0x2199x14[_0x7a38[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":false});_[_0x7a38[106]](_0x2199x45,function(_0x2199x46){if(_0x2199x46[_0x7a38[112]]=== _0x7a38[113]&& _0x2199x46[_0x7a38[131]]){_0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x46[_0x7a38[114]]})}else {if(_0x2199x46[_0x7a38[112]]=== _0x7a38[116]&& _0x2199x46[_0x7a38[117]]&& _0x2199x46[_0x7a38[131]]){var _0x2199x3b=getValueFromPropertyName(_0x2199x2c,_0x2199x46[_0x7a38[117]],_0x2199x14);if(_0x2199x3b){_0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x3b.toString()})}}else {if(_0x2199x46[_0x7a38[112]]=== _0x7a38[118]&& _0x2199x46[_0x7a38[131]]&& _0x2199x46[_0x7a38[119]]&& _0x2199x46[_0x7a38[119]][_0x7a38[44]]){_0x2199x12[_0x2199x46[_0x7a38[119]][_0x7a38[44]]]&& _0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x12[_0x2199x46[_0x7a38[119]][_0x7a38[44]]].toString()})}}}})};return _0x2199x53}function createCustomFieldsFromConfiguration(_0x2199x14,_0x2199x2c,_0x2199x12){var _0x2199x47=[];var _0x2199x53=[];if(_0x2199x14[_0x7a38[23]][_0x7a38[129]][_0x7a38[64]]> 0){_0x2199x47= _[_0x7a38[130]](_0x2199x14[_0x7a38[23]].Field,{"\x63\x75\x73\x74\x6F\x6D\x46\x69\x65\x6C\x64":true});_[_0x7a38[106]](_0x2199x47,function(_0x2199x46){if(_0x2199x46[_0x7a38[112]]=== _0x7a38[113]&& _0x2199x46[_0x7a38[131]]){_0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x46[_0x7a38[114]]})}else {if(_0x2199x46[_0x7a38[112]]=== _0x7a38[116]&& _0x2199x46[_0x7a38[117]]&& _0x2199x46[_0x7a38[131]]){var _0x2199x3b=getValueFromPropertyName(_0x2199x2c,_0x2199x46[_0x7a38[117]],_0x2199x14);if(_0x2199x3b){_0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x3b.toString()})}}else {if(_0x2199x46[_0x7a38[112]]=== _0x7a38[118]&& _0x2199x46[_0x7a38[131]]&& _0x2199x46[_0x7a38[119]]&& _0x2199x46[_0x7a38[119]][_0x7a38[44]]){_0x2199x12[_0x2199x46[_0x7a38[119]][_0x7a38[44]]]&& _0x2199x53[_0x7a38[115]]({id:_0x2199x46[_0x7a38[131]],value:_0x2199x12[_0x2199x46[_0x7a38[119]][_0x7a38[44]]].toString()})}}}})};return _0x2199x53}function createTagsFromConfiguration(_0x2199x14){var _0x2199x49=[];if(_0x2199x14[_0x7a38[23]][_0x7a38[132]][_0x7a38[64]]> 0){_0x2199x49= _[_0x7a38[133]](_0x2199x14[_0x7a38[23]].Tags,_0x7a38[44])};return _0x2199x49}function handleTicketDisplay(_0x2199x14){return function(_0x2199x11){if(_0x2199x11&& _0x2199x11[_0x7a38[50]]){logger[_0x7a38[15]](_0x7a38[134]+ _0x2199x11[_0x7a38[50]]);_0x2199x14[_0x7a38[135]]= _0x2199x11[_0x7a38[50]];return};return}}function handleReportIntegration(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199xd,_0x2199x13,_0x2199x10){return function(){delete _0x2199x11[_0x7a38[50]];_0x2199x11[_0x7a38[136]]= _0x7a38[137];_0x2199x11[_0x7a38[138]]= _0x2199xf;_0x2199x11[_0x7a38[139]]= _0x7a38[140];_0x2199x11[_0x7a38[135]]= _0x2199x14[_0x7a38[135]];_0x2199x11[_0x7a38[141]]= _0x2199xd;_0x2199x11[_0x7a38[142]]= _0x2199x10;_0x2199x11[_0x7a38[143]]= join_url(_0x2199x14[_0x7a38[24]],_0x7a38[144]+ _0x2199x14[_0x7a38[135]]);_0x2199x13[_0x7a38[148]](util[_0x7a38[62]](_0x7a38[147],_0x2199x11[_0x7a38[56]]))[_0x7a38[146]](_0x7a38[145],_0x2199x11);return ReportIntegration[_0x7a38[149]](_0x2199x11)}}function handleEnd(_0x2199x14,_0x2199x11,_0x2199xf){return function(){logger[_0x7a38[85]](util[_0x7a38[62]](_0x7a38[150],_0x2199x14[_0x7a38[135]],_0x2199x14[_0x7a38[40]][_0x7a38[68]][_0x7a38[44]]));_0x2199x14= undefined;return}}function handleDebug(_0x2199x14){return function(){logger[_0x7a38[85]](_0x2199x14);return}}function handleError(_0x2199x14,_0x2199xf,_0x2199x11,_0x2199xd){return function(_0x2199x5b){logger[_0x7a38[19]](_0x7a38[151]);logger[_0x7a38[19]](_0x7a38[152]+ _0x2199x5b[_0x7a38[153]]);logger[_0x7a38[19]](_0x7a38[154]+ _0x2199x5b[_0x7a38[155]]);_0x2199x14= undefined;delete _0x2199x11[_0x7a38[50]];_0x2199x11[_0x7a38[136]]= _0x7a38[137];_0x2199x11[_0x7a38[138]]= _0x2199xf;_0x2199x11[_0x7a38[139]]= _0x7a38[156];_0x2199x11[_0x7a38[141]]= _0x2199xd;ReportIntegration[_0x7a38[149]](_0x2199x11)[_0x7a38[21]](function(){return})[_0x7a38[20]](function(_0x2199x5b){logger[_0x7a38[19]](_0x7a38[157]);return})}}function stripTrailingSlash(_0x2199x5d){if(_0x2199x5d[_0x7a38[158]](-1) === _0x7a38[159]){return _0x2199x5d[_0x7a38[158]](0,_0x2199x5d[_0x7a38[64]]- 1)};return _0x2199x5d}function join_url(){var _0x2199x5f= new RegExp(_0x7a38[160],_0x7a38[161]);var _0x2199x60=Array[_0x7a38[17]][_0x7a38[163]][_0x7a38[162]](arguments);return _0x2199x60[_0x7a38[133]](function(_0x2199x61){return _0x2199x61[_0x7a38[164]](_0x2199x5f,_0x7a38[55])})[_0x7a38[121]](_0x7a38[159])}module[_0x7a38[165]]= Freshdesk