server/components/realtime/agents.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x5ae9=['merge','globalStatus','getSortedAgentsIdsByStatus','fields','order','DESC','ASC','fullname,internal','fullname','internal','substring','indexOf','sort','pauseType','toLowerCase','sortAgentsByStatus','userpic','online','lastLoginAt','lastPauseAt','address','openchannelCapacity','mailCapacity','whatsappCapacity','faxCapacity','openchannelCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','mailStatus','whatsappStatus','openchannelStatusTime','mailStatusTime','voiceStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableScreenRecordingByAgent','omit','pick','whatsappStatusTime','chatCapacity','smsCapacity','chatCurrentCapacity','mailCurrentCapacity','onhold','getRealtimeAgentsQueryFields','lodash','client','http','faxPause','mailPause','openchannelPause','smsPause','voicePause','filter','length','idle','unknown','unavailable','ringing','voiceStatus','every','chatStatus','faxStatus','openchannelStatus','smsStatus','request','then','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','Agents','catch','pause','*pause','getAgentStatus','Queue','map','findOne','getAgents','all','flatten','uniq','value','getAgentIdsByQueues','includes','findAll','name','chatPause','whatsappPause'];(function(_0x145fcb,_0x2cc29c){var _0x24d908=function(_0xc6803){while(--_0xc6803){_0x145fcb['push'](_0x145fcb['shift']());}};_0x24d908(++_0x2cc29c);}(_0x5ae9,0x19b));var _0x95ae=function(_0x4ed9c9,_0x1b9648){_0x4ed9c9=_0x4ed9c9-0x0;var _0x591fc0=_0x5ae9[_0x4ed9c9];return _0x591fc0;};'use strict';var _=require(_0x95ae('0x0'));var jayson=require('jayson/promise');var db=require('../../mysqldb')['db'];var amiClient=jayson[_0x95ae('0x1')][_0x95ae('0x2')]({'port':0x232a});var routingClient=jayson['client'][_0x95ae('0x2')]({'port':0x232c});function isAgentPaused(_0x43c580,_0x559cb2){var _0x22469d=[_0x43c580['chatPause'],_0x43c580[_0x95ae('0x3')],_0x43c580[_0x95ae('0x4')],_0x43c580[_0x95ae('0x5')],_0x43c580[_0x95ae('0x6')],_0x43c580[_0x95ae('0x7')],_0x43c580['whatsappPause']];if(!_0x559cb2)return _['every'](_0x22469d);var _0x19ba28=_[_0x95ae('0x8')](_0x22469d);return _0x19ba28[_0x95ae('0x9')]>0x0&&_0x19ba28[_0x95ae('0x9')]<_0x22469d['length']?!![]:![];}function isIdle(_0x47c902){return _0x47c902===_0x95ae('0xa')||_0x47c902===_0x95ae('0xb')||_0x47c902===_0x95ae('0xc')||_0x47c902===_0x95ae('0xd')||_['isNil'](_0x47c902);}function isAgentIdle(_0x50c18a){if(_0x50c18a[_0x95ae('0xe')]!=='idle'&&_0x50c18a[_0x95ae('0x7')]){_0x50c18a[_0x95ae('0xe')]='pause';return![];}return _[_0x95ae('0xf')]([_0x50c18a[_0x95ae('0x10')],_0x50c18a[_0x95ae('0x11')],_0x50c18a['mailStatus'],_0x50c18a[_0x95ae('0x12')],_0x50c18a[_0x95ae('0x13')],_0x50c18a[_0x95ae('0xe')],_0x50c18a['whatsappStatus']],isIdle);}function getRealtimeAgents(){return amiClient[_0x95ae('0x14')]('Agents',{})[_0x95ae('0x15')](function(_0x57bd67){if(_0x57bd67[_0x95ae('0x16')]){throw new Error(_0x95ae('0x17'));}var _0x3fc518=_0x57bd67[_0x95ae('0x18')];return routingClient[_0x95ae('0x14')](_0x95ae('0x19'),{})[_0x95ae('0x15')](function(_0x24d5d2){if(_0x24d5d2[_0x95ae('0x16')]){throw new Error('Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)');}var _0x4ef50f=_0x24d5d2[_0x95ae('0x18')];return _['merge']({},_0x3fc518,_0x4ef50f);});})[_0x95ae('0x1a')](function(_0x13d7a7){throw _0x13d7a7;});}exports['getRealtimeAgents']=getRealtimeAgents;function getAgentStatus(_0x4daf55){var _0x2649c4=_0x95ae('0xb');if(isAgentPaused(_0x4daf55))_0x2649c4=_0x95ae('0x1b');else if(isAgentPaused(_0x4daf55,!![]))_0x2649c4=_0x95ae('0x1c');else if(isAgentIdle(_0x4daf55))_0x2649c4=_0x95ae('0xa');else _0x2649c4='busy';return _0x2649c4;}exports[_0x95ae('0x1d')]=getAgentStatus;function getAgentIdsByQueues(_0x457324,_0x1ecde4){var _0x2ad155=_['isArray'](_0x457324)?_0x457324:[_0x457324];var _0x176780=_['startCase'](_0x1ecde4)+_0x95ae('0x1e');var _0x59f88a=_[_0x95ae('0x1f')](_0x2ad155,function(_0x199c68){return db[_0x176780][_0x95ae('0x20')]({'where':{'id':_0x199c68}})['then'](function(_0xdc8e7e){if(!_0xdc8e7e)return[];return _0xdc8e7e[_0x95ae('0x21')]({'attributes':['id'],'raw':!![]});});});return Promise[_0x95ae('0x22')](_0x59f88a)[_0x95ae('0x15')](function(_0x36351e){var _0x4d24a6=_(_0x36351e)[_0x95ae('0x23')]()[_0x95ae('0x1f')]('id')[_0x95ae('0x24')]()[_0x95ae('0x25')]();return _0x4d24a6;});}exports[_0x95ae('0x26')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x51ba5d,_0x46b590,_0x4d1708){try{if(_0x46b590[_0x95ae('0x9')]>0x0){_0x51ba5d=_0x51ba5d[_0x95ae('0x8')](function(_0x611fca){return _0x46b590[_0x95ae('0x27')](_0x611fca['id']);});}var _0x4fa625=_0x51ba5d[_0x95ae('0x8')](function(_0x2751c9){var _0x2e0b58='busy';if(isAgentIdle(_0x2751c9)){_0x2e0b58=_0x95ae('0xa');}return _0x2e0b58===_0x4d1708;});return _['map'](_0x4fa625,'id');}catch(_0x4c44f4){throw _0x4c44f4;}}exports['getAgentIdsByStatus']=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x1820b4,_0x1e893e,_0x1719e6){return Promise['resolve']()[_0x95ae('0x15')](function(){if(_0x1e893e['length']>0x0){_0x1820b4=_0x1820b4[_0x95ae('0x8')](function(_0x5ac97){return _0x1e893e['includes'](_0x5ac97['id']);});}return _0x1820b4;})[_0x95ae('0x15')](function(){return db['User'][_0x95ae('0x28')]({'attributes':['id',_0x95ae('0x29'),'fullname',_0x95ae('0x2a'),_0x95ae('0x3'),_0x95ae('0x4'),_0x95ae('0x5'),_0x95ae('0x6'),_0x95ae('0x7'),_0x95ae('0x2b'),'pauseType'],'where':{'id':{'$in':_['map'](_0x1820b4,'id')}},'raw':!![]});})[_0x95ae('0x15')](function(_0x2aa190){return _0x2aa190[_0x95ae('0x1f')](function(_0x1ae7b0){var _0x3f7585=_['find'](_0x1820b4,['id',_0x1ae7b0['id']]);var _0x140a4d=filterAgentAttributes(_0x3f7585);_[_0x95ae('0x2c')](_0x1ae7b0,_0x140a4d);_0x1ae7b0[_0x95ae('0x2d')]=getAgentStatus(_0x1ae7b0);return _0x1ae7b0;});})[_0x95ae('0x15')](function(_0x26a3de){var _0x45cde9=sortAgentsByStatus(_0x26a3de,_0x1719e6);return _['map'](_0x45cde9,'id');})[_0x95ae('0x1a')](function(_0x43c830){throw _0x43c830;});}exports[_0x95ae('0x2e')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x3262b1){var _0x48575f={'fields':[],'order':null};var _0x20a0cc=_0x3262b1['split'](',');_0x48575f[_0x95ae('0x2f')]=_[_0x95ae('0x8')](_0x20a0cc,function(_0x6fa9b5){if(!_0x6fa9b5[_0x95ae('0x27')](_0x95ae('0x2d'))){return!![];}_0x48575f[_0x95ae('0x30')]=_['startsWith'](_0x6fa9b5,'-')?_0x95ae('0x31'):_0x95ae('0x32');return![];});return _0x48575f;}exports['getUpdatedSortOptions']=getUpdatedSortOptions;function validateSortParameter(_0x52ee88){if(!_0x52ee88){_0x52ee88=_0x95ae('0x33');}if(_0x52ee88[_0x95ae('0x27')](_0x95ae('0x34'))&&!_0x52ee88['includes'](_0x95ae('0x35'))){var _0x1763d7=_0x52ee88[_0x95ae('0x36')](0x0,_0x52ee88[_0x95ae('0x37')](_0x95ae('0x34')));_0x52ee88+=','+_0x1763d7+_0x95ae('0x35');}return _0x52ee88;}exports['validateSortParameter']=validateSortParameter;function sortAgentsByStatus(_0x3a3923,_0x39941f){var _0x29bba6=_0x3a3923[_0x95ae('0x38')](function(_0x198350,_0xf41d5b){if(_0x198350[_0x95ae('0x2d')]===_0xf41d5b['globalStatus']){if(_0x198350[_0x95ae('0x2d')]===_0x95ae('0x1b')){if(_0x39941f===_0x95ae('0x31')){return(_0x198350[_0x95ae('0x39')]||'')<(_0xf41d5b[_0x95ae('0x39')]||'')||_0x198350['fullname']['toLowerCase']()>_0xf41d5b[_0x95ae('0x34')][_0x95ae('0x3a')]()?0x1:-0x1;}else{return(_0x198350[_0x95ae('0x39')]||'')<(_0xf41d5b[_0x95ae('0x39')]||'')||_0x198350['fullname']['toLowerCase']()>_0xf41d5b['fullname'][_0x95ae('0x3a')]()?-0x1:0x1;}}else{if(_0x39941f==='DESC'){return _0x198350['fullname'][_0x95ae('0x3a')]()<_0xf41d5b[_0x95ae('0x34')]['toLowerCase']()?0x1:-0x1;}else{return _0x198350[_0x95ae('0x34')][_0x95ae('0x3a')]()<_0xf41d5b[_0x95ae('0x34')][_0x95ae('0x3a')]()?-0x1:0x1;}}}else{if(_0x39941f==='DESC'){return _0x198350[_0x95ae('0x2d')]<_0xf41d5b[_0x95ae('0x2d')]?0x1:-0x1;}else{return _0x198350[_0x95ae('0x2d')]<_0xf41d5b['globalStatus']?-0x1:0x1;}}});return _0x29bba6;}exports[_0x95ae('0x3b')]=sortAgentsByStatus;function filterAgentAttributes(_0xe12c05){var _0x13b1d4=[_0x95ae('0x3c'),_0x95ae('0x3d'),_0x95ae('0x3e'),_0x95ae('0x3f'),_0x95ae('0x39'),_0x95ae('0x3f'),'internal',_0x95ae('0x40'),'chatPause',_0x95ae('0x5'),_0x95ae('0x4'),_0x95ae('0x6'),'whatsappPause',_0x95ae('0x3'),_0x95ae('0x7'),'chatCapacity',_0x95ae('0x41'),_0x95ae('0x42'),'smsCapacity',_0x95ae('0x43'),_0x95ae('0x44'),'chatCurrentCapacity',_0x95ae('0x45'),'mailCurrentCapacity',_0x95ae('0x46'),_0x95ae('0x47'),_0x95ae('0x48'),'chatStatus',_0x95ae('0x12'),_0x95ae('0x49'),'smsStatus',_0x95ae('0x4a'),_0x95ae('0x11'),'voiceStatus','chatStatusTime',_0x95ae('0x4b'),_0x95ae('0x4c'),'smsStatusTime','whatsappStatusTime','faxStatusTime',_0x95ae('0x4d'),_0x95ae('0x4e'),_0x95ae('0x4f'),_0x95ae('0x50'),_0x95ae('0x51'),'phoneBarEnableAutomaticScreenRecording'];var _0x38c5b0=[_0x95ae('0x2a'),_0x95ae('0x5'),_0x95ae('0x4'),'smsPause',_0x95ae('0x2b'),_0x95ae('0x3'),'voicePause',_0x95ae('0x3d')];var _0x56ebb4=_(_0xe12c05)[_0x95ae('0x52')](_0x38c5b0)[_0x95ae('0x53')](_0x13b1d4)[_0x95ae('0x25')]();return _0x56ebb4;}exports['filterAgentAttributes']=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0x95ae('0x29'),_0x95ae('0x34'),'role',_0x95ae('0x35'),_0x95ae('0x3d'),'globalStatus',_0x95ae('0x3c'),'lastLoginAt',_0x95ae('0x39'),_0x95ae('0x3f'),_0x95ae('0x3'),'chatPause',_0x95ae('0x4'),_0x95ae('0x5'),_0x95ae('0x6'),_0x95ae('0x7'),'whatsappPause','chatStatus',_0x95ae('0x11'),_0x95ae('0x49'),_0x95ae('0x12'),_0x95ae('0x13'),'voiceStatus','whatsappStatus','chatStatusTime','faxStatusTime',_0x95ae('0x4c'),_0x95ae('0x4b'),'smsStatusTime','voiceStatusTime',_0x95ae('0x54'),_0x95ae('0x55'),_0x95ae('0x44'),_0x95ae('0x42'),_0x95ae('0x41'),_0x95ae('0x56'),_0x95ae('0x43'),_0x95ae('0x57'),'faxCurrentCapacity',_0x95ae('0x58'),_0x95ae('0x45'),_0x95ae('0x46'),'whatsappCurrentCapacity',_0x95ae('0x51'),'phoneBarEnableAutomaticScreenRecording',_0x95ae('0x4f'),_0x95ae('0x59'),_0x95ae('0x4e'),_0x95ae('0x50')];}exports[_0x95ae('0x5a')]=getRealtimeAgentsQueryFields;