server/components/realtime/agents.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x57c3=['isNil','voiceStatus','pause','chatStatus','openchannelStatus','smsStatus','whatsappStatus','request','Agents','error','result','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)','merge','catch','getRealtimeAgents','busy','isArray','startCase','Queue','map','findOne','getAgents','all','then','value','getAgentIdsByQueues','includes','getAgentIdsByStatus','resolve','User','findAll','name','fullname','mailPause','pauseType','globalStatus','getSortedAgentsIdsByStatus','split','fields','order','startsWith','DESC','ASC','getUpdatedSortOptions','fullname,internal','substring','indexOf','sort','toLowerCase','sortAgentsByStatus','userpic','lastLoginAt','lastPauseAt','internal','address','chatPause','chatCapacity','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity','faxCapacity','chatCurrentCapacity','mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','mailStatus','faxStatus','chatStatusTime','openchannelStatusTime','mailStatusTime','smsStatusTime','whatsappStatusTime','faxStatusTime','voiceStatusTime','queue','phoneBarEnableScreenRecordingByAgent','phoneBarEnableAutomaticScreenRecording','online','omit','pick','filterAgentAttributes','role','openchannelCurrentCapacity','destconnectedlinenum','onhold','screenrecording','getRealtimeAgentsQueryFields','lodash','jayson/promise','../../mysqldb','http','faxPause','openchannelPause','smsPause','voicePause','whatsappPause','every','filter','length','idle','unknown','unavailable','ringing'];(function(_0x199d4f,_0x49ede1){var _0x202d75=function(_0x3e56d9){while(--_0x3e56d9){_0x199d4f['push'](_0x199d4f['shift']());}};_0x202d75(++_0x49ede1);}(_0x57c3,0xc2));var _0x357c=function(_0x536e07,_0x182822){_0x536e07=_0x536e07-0x0;var _0x19d915=_0x57c3[_0x536e07];return _0x19d915;};'use strict';var _=require(_0x357c('0x0'));var jayson=require(_0x357c('0x1'));var db=require(_0x357c('0x2'))['db'];var amiClient=jayson['client']['http']({'port':0x232a});var routingClient=jayson['client'][_0x357c('0x3')]({'port':0x232c});function isAgentPaused(_0x1b6624,_0x2aef77){var _0x1ecca6=[_0x1b6624['chatPause'],_0x1b6624[_0x357c('0x4')],_0x1b6624['mailPause'],_0x1b6624[_0x357c('0x5')],_0x1b6624[_0x357c('0x6')],_0x1b6624[_0x357c('0x7')],_0x1b6624[_0x357c('0x8')]];if(!_0x2aef77)return _[_0x357c('0x9')](_0x1ecca6);var _0x1e4977=_[_0x357c('0xa')](_0x1ecca6);return _0x1e4977['length']>0x0&&_0x1e4977[_0x357c('0xb')]<_0x1ecca6[_0x357c('0xb')]?!![]:![];}function isIdle(_0x214216){return _0x214216===_0x357c('0xc')||_0x214216===_0x357c('0xd')||_0x214216===_0x357c('0xe')||_0x214216===_0x357c('0xf')||_[_0x357c('0x10')](_0x214216);}function isAgentIdle(_0xd4399f){if(_0xd4399f[_0x357c('0x11')]!==_0x357c('0xc')&&_0xd4399f[_0x357c('0x7')]){_0xd4399f['voiceStatus']=_0x357c('0x12');return![];}return _[_0x357c('0x9')]([_0xd4399f[_0x357c('0x13')],_0xd4399f['faxStatus'],_0xd4399f['mailStatus'],_0xd4399f[_0x357c('0x14')],_0xd4399f[_0x357c('0x15')],_0xd4399f[_0x357c('0x11')],_0xd4399f[_0x357c('0x16')]],isIdle);}function getRealtimeAgents(){return amiClient[_0x357c('0x17')](_0x357c('0x18'),{})['then'](function(_0x25de41){if(_0x25de41[_0x357c('0x19')]){throw new Error('Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)');}var _0x590f6d=_0x25de41[_0x357c('0x1a')];return routingClient[_0x357c('0x17')](_0x357c('0x18'),{})['then'](function(_0x21d0f9){if(_0x21d0f9[_0x357c('0x19')]){throw new Error(_0x357c('0x1b'));}var _0x34b058=_0x21d0f9[_0x357c('0x1a')];return _[_0x357c('0x1c')]({},_0x590f6d,_0x34b058);});})[_0x357c('0x1d')](function(_0x25622d){throw _0x25622d;});}exports[_0x357c('0x1e')]=getRealtimeAgents;function getAgentStatus(_0x5da9b1){var _0x147b66=_0x357c('0xd');if(isAgentPaused(_0x5da9b1))_0x147b66='pause';else if(isAgentPaused(_0x5da9b1,!![]))_0x147b66='*pause';else if(isAgentIdle(_0x5da9b1))_0x147b66=_0x357c('0xc');else _0x147b66=_0x357c('0x1f');return _0x147b66;}exports['getAgentStatus']=getAgentStatus;function getAgentIdsByQueues(_0x437762,_0x1e6c7f){var _0x5e7f32=_[_0x357c('0x20')](_0x437762)?_0x437762:[_0x437762];var _0x336b14=_[_0x357c('0x21')](_0x1e6c7f)+_0x357c('0x22');var _0x324bff=_[_0x357c('0x23')](_0x5e7f32,function(_0x328dfc){return db[_0x336b14][_0x357c('0x24')]({'where':{'id':_0x328dfc}})['then'](function(_0x563fee){if(!_0x563fee)return[];return _0x563fee[_0x357c('0x25')]({'attributes':['id'],'raw':!![]});});});return Promise[_0x357c('0x26')](_0x324bff)[_0x357c('0x27')](function(_0x1c5c51){var _0x22fbff=_(_0x1c5c51)['flatten']()[_0x357c('0x23')]('id')['uniq']()[_0x357c('0x28')]();return _0x22fbff;});}exports[_0x357c('0x29')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x95e7b5,_0x5f4a8a,_0x11dc9c){try{if(_0x5f4a8a[_0x357c('0xb')]>0x0){_0x95e7b5=_0x95e7b5[_0x357c('0xa')](function(_0x42a97a){return _0x5f4a8a[_0x357c('0x2a')](_0x42a97a['id']);});}var _0x3125be=_0x95e7b5[_0x357c('0xa')](function(_0x1ea128){var _0x542bc1=_0x357c('0x1f');if(isAgentIdle(_0x1ea128)){_0x542bc1=_0x357c('0xc');}return _0x542bc1===_0x11dc9c;});return _[_0x357c('0x23')](_0x3125be,'id');}catch(_0x4e9ea0){throw _0x4e9ea0;}}exports[_0x357c('0x2b')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x51b7f4,_0x396740,_0x859a04){return Promise[_0x357c('0x2c')]()[_0x357c('0x27')](function(){if(_0x396740[_0x357c('0xb')]>0x0){_0x51b7f4=_0x51b7f4[_0x357c('0xa')](function(_0x3122b1){return _0x396740[_0x357c('0x2a')](_0x3122b1['id']);});}return _0x51b7f4;})[_0x357c('0x27')](function(){return db[_0x357c('0x2d')][_0x357c('0x2e')]({'attributes':['id',_0x357c('0x2f'),_0x357c('0x30'),'chatPause',_0x357c('0x4'),_0x357c('0x31'),'openchannelPause',_0x357c('0x6'),_0x357c('0x7'),_0x357c('0x8'),_0x357c('0x32')],'where':{'id':{'$in':_[_0x357c('0x23')](_0x51b7f4,'id')}},'raw':!![]});})[_0x357c('0x27')](function(_0x4e4294){return _0x4e4294[_0x357c('0x23')](function(_0x3f20a3){var _0x2e5f02=_['find'](_0x51b7f4,['id',_0x3f20a3['id']]);var _0x102170=filterAgentAttributes(_0x2e5f02);_[_0x357c('0x1c')](_0x3f20a3,_0x102170);_0x3f20a3[_0x357c('0x33')]=getAgentStatus(_0x3f20a3);return _0x3f20a3;});})['then'](function(_0x5115c9){var _0x2f0984=sortAgentsByStatus(_0x5115c9,_0x859a04);return _[_0x357c('0x23')](_0x2f0984,'id');})[_0x357c('0x1d')](function(_0x572c07){throw _0x572c07;});}exports[_0x357c('0x34')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x4c62cd){var _0x426365={'fields':[],'order':null};var _0x123fc8=_0x4c62cd[_0x357c('0x35')](',');_0x426365[_0x357c('0x36')]=_[_0x357c('0xa')](_0x123fc8,function(_0x48ede7){if(!_0x48ede7[_0x357c('0x2a')](_0x357c('0x33'))){return!![];}_0x426365[_0x357c('0x37')]=_[_0x357c('0x38')](_0x48ede7,'-')?_0x357c('0x39'):_0x357c('0x3a');return![];});return _0x426365;}exports[_0x357c('0x3b')]=getUpdatedSortOptions;function validateSortParameter(_0x14596c){if(!_0x14596c){_0x14596c=_0x357c('0x3c');}if(_0x14596c['includes'](_0x357c('0x30'))&&!_0x14596c[_0x357c('0x2a')]('internal')){var _0x23d3de=_0x14596c[_0x357c('0x3d')](0x0,_0x14596c[_0x357c('0x3e')](_0x357c('0x30')));_0x14596c+=','+_0x23d3de+'internal';}return _0x14596c;}exports['validateSortParameter']=validateSortParameter;function sortAgentsByStatus(_0x43ae61,_0x1a94a1){var _0xee2bd4=_0x43ae61[_0x357c('0x3f')](function(_0x5ad4a9,_0x3b08be){if(_0x5ad4a9[_0x357c('0x33')]===_0x3b08be['globalStatus']){if(_0x5ad4a9[_0x357c('0x33')]===_0x357c('0x12')){if(_0x1a94a1==='DESC'){return(_0x5ad4a9[_0x357c('0x32')]||'')<(_0x3b08be[_0x357c('0x32')]||'')||_0x5ad4a9['fullname'][_0x357c('0x40')]()>_0x3b08be[_0x357c('0x30')]['toLowerCase']()?0x1:-0x1;}else{return(_0x5ad4a9[_0x357c('0x32')]||'')<(_0x3b08be[_0x357c('0x32')]||'')||_0x5ad4a9[_0x357c('0x30')][_0x357c('0x40')]()>_0x3b08be[_0x357c('0x30')][_0x357c('0x40')]()?-0x1:0x1;}}else{if(_0x1a94a1===_0x357c('0x39')){return _0x5ad4a9[_0x357c('0x30')][_0x357c('0x40')]()<_0x3b08be[_0x357c('0x30')][_0x357c('0x40')]()?0x1:-0x1;}else{return _0x5ad4a9[_0x357c('0x30')]['toLowerCase']()<_0x3b08be[_0x357c('0x30')]['toLowerCase']()?-0x1:0x1;}}}else{if(_0x1a94a1===_0x357c('0x39')){return _0x5ad4a9['globalStatus']<_0x3b08be[_0x357c('0x33')]?0x1:-0x1;}else{return _0x5ad4a9[_0x357c('0x33')]<_0x3b08be[_0x357c('0x33')]?-0x1:0x1;}}});return _0xee2bd4;}exports[_0x357c('0x41')]=sortAgentsByStatus;function filterAgentAttributes(_0x4a8185){var _0x521a20=[_0x357c('0x42'),'online',_0x357c('0x43'),'lastPauseAt','pauseType',_0x357c('0x44'),_0x357c('0x45'),_0x357c('0x46'),_0x357c('0x47'),_0x357c('0x5'),_0x357c('0x31'),'smsPause',_0x357c('0x8'),'faxPause',_0x357c('0x7'),_0x357c('0x48'),_0x357c('0x49'),_0x357c('0x4a'),_0x357c('0x4b'),_0x357c('0x4c'),_0x357c('0x4d'),_0x357c('0x4e'),'openchannelCurrentCapacity',_0x357c('0x4f'),_0x357c('0x50'),_0x357c('0x51'),_0x357c('0x52'),_0x357c('0x13'),'openchannelStatus',_0x357c('0x53'),_0x357c('0x15'),'whatsappStatus',_0x357c('0x54'),_0x357c('0x11'),_0x357c('0x55'),_0x357c('0x56'),_0x357c('0x57'),_0x357c('0x58'),_0x357c('0x59'),_0x357c('0x5a'),_0x357c('0x5b'),_0x357c('0x5c'),'destconnectedlinenum','screenrecording',_0x357c('0x5d'),_0x357c('0x5e')];var _0x6b2ca7=[_0x357c('0x47'),_0x357c('0x5'),'mailPause',_0x357c('0x6'),_0x357c('0x8'),'faxPause',_0x357c('0x7'),_0x357c('0x5f')];var _0x2adc87=_(_0x4a8185)[_0x357c('0x60')](_0x6b2ca7)[_0x357c('0x61')](_0x521a20)['value']();return _0x2adc87;}exports[_0x357c('0x62')]=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0x357c('0x2f'),'fullname',_0x357c('0x63'),_0x357c('0x45'),'online',_0x357c('0x33'),_0x357c('0x42'),_0x357c('0x43'),_0x357c('0x32'),_0x357c('0x44'),_0x357c('0x4'),'chatPause','mailPause',_0x357c('0x5'),_0x357c('0x6'),_0x357c('0x7'),_0x357c('0x8'),_0x357c('0x13'),_0x357c('0x54'),'mailStatus',_0x357c('0x14'),_0x357c('0x15'),_0x357c('0x11'),_0x357c('0x16'),_0x357c('0x55'),_0x357c('0x5a'),_0x357c('0x57'),_0x357c('0x56'),_0x357c('0x58'),_0x357c('0x5b'),_0x357c('0x59'),_0x357c('0x48'),_0x357c('0x4d'),_0x357c('0x4a'),_0x357c('0x49'),_0x357c('0x4b'),'whatsappCapacity',_0x357c('0x4e'),_0x357c('0x52'),'mailCurrentCapacity',_0x357c('0x64'),_0x357c('0x50'),_0x357c('0x51'),_0x357c('0x5d'),_0x357c('0x5e'),_0x357c('0x65'),_0x357c('0x66'),_0x357c('0x5c'),_0x357c('0x67')];}exports[_0x357c('0x68')]=getRealtimeAgentsQueryFields;