server/components/realtime/agents.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc4aa=['substring','indexOf','validateSortParameter','toLowerCase','sortAgentsByStatus','userpic','online','lastLoginAt','lastPauseAt','address','openchannelCapacity','smsCapacity','faxCapacity','chatCurrentCapacity','openchannelCurrentCapacity','mailCurrentCapacity','whatsappCurrentCapacity','faxCurrentCapacity','chatStatusTime','mailStatusTime','smsStatusTime','whatsappStatusTime','faxStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableScreenRecordingByAgent','phoneBarEnableAutomaticScreenRecording','omit','pick','role','openchannelStatusTime','voiceStatusTime','chatCapacity','whatsappCapacity','smsCurrentCapacity','onhold','routealias','getRealtimeAgentsQueryFields','lodash','jayson/promise','../../mysqldb','client','http','chatPause','faxPause','mailPause','openchannelPause','smsPause','voicePause','whatsappPause','filter','length','idle','unknown','ringing','voiceStatus','every','chatStatus','faxStatus','mailStatus','openchannelStatus','smsStatus','whatsappStatus','request','Agents','then','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','error','merge','catch','getRealtimeAgents','pause','*pause','busy','isArray','startCase','Queue','map','findOne','getAgents','all','flatten','uniq','value','getAgentIdsByQueues','includes','getAgentIdsByStatus','User','findAll','name','fullname','pauseType','globalStatus','getSortedAgentsIdsByStatus','split','fields','DESC','internal'];(function(_0x4d180c,_0x45c68e){var _0x49b57e=function(_0x264741){while(--_0x264741){_0x4d180c['push'](_0x4d180c['shift']());}};_0x49b57e(++_0x45c68e);}(_0xc4aa,0x1b7));var _0xac4a=function(_0x2235bf,_0x3a06a7){_0x2235bf=_0x2235bf-0x0;var _0x4c3a64=_0xc4aa[_0x2235bf];return _0x4c3a64;};'use strict';var _=require(_0xac4a('0x0'));var jayson=require(_0xac4a('0x1'));var db=require(_0xac4a('0x2'))['db'];var amiClient=jayson[_0xac4a('0x3')][_0xac4a('0x4')]({'port':0x232a});var routingClient=jayson[_0xac4a('0x3')]['http']({'port':0x232c});function isAgentPaused(_0x5cda73,_0x47d4f6){var _0x2f48ed=[_0x5cda73[_0xac4a('0x5')],_0x5cda73[_0xac4a('0x6')],_0x5cda73[_0xac4a('0x7')],_0x5cda73[_0xac4a('0x8')],_0x5cda73[_0xac4a('0x9')],_0x5cda73[_0xac4a('0xa')],_0x5cda73[_0xac4a('0xb')]];if(!_0x47d4f6)return _['every'](_0x2f48ed);var _0x5b8339=_[_0xac4a('0xc')](_0x2f48ed);return _0x5b8339[_0xac4a('0xd')]>0x0&&_0x5b8339[_0xac4a('0xd')]<_0x2f48ed['length']?!![]:![];}function isIdle(_0x1d182e){return _0x1d182e===_0xac4a('0xe')||_0x1d182e===_0xac4a('0xf')||_0x1d182e==='unavailable'||_0x1d182e===_0xac4a('0x10')||_['isNil'](_0x1d182e);}function isAgentIdle(_0x2f062c){if(_0x2f062c['voiceStatus']!==_0xac4a('0xe')&&_0x2f062c[_0xac4a('0xa')]){_0x2f062c[_0xac4a('0x11')]='pause';return![];}return _[_0xac4a('0x12')]([_0x2f062c[_0xac4a('0x13')],_0x2f062c[_0xac4a('0x14')],_0x2f062c[_0xac4a('0x15')],_0x2f062c[_0xac4a('0x16')],_0x2f062c[_0xac4a('0x17')],_0x2f062c[_0xac4a('0x11')],_0x2f062c[_0xac4a('0x18')]],isIdle);}function getRealtimeAgents(){return amiClient[_0xac4a('0x19')](_0xac4a('0x1a'),{})[_0xac4a('0x1b')](function(_0x26dbb8){if(_0x26dbb8['error']){throw new Error(_0xac4a('0x1c'));}var _0x34d797=_0x26dbb8[_0xac4a('0x1d')];return routingClient[_0xac4a('0x19')](_0xac4a('0x1a'),{})[_0xac4a('0x1b')](function(_0x28e304){if(_0x28e304[_0xac4a('0x1e')]){throw new Error('Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)');}var _0x5ac21e=_0x28e304[_0xac4a('0x1d')];return _[_0xac4a('0x1f')]({},_0x34d797,_0x5ac21e);});})[_0xac4a('0x20')](function(_0x4d837c){throw _0x4d837c;});}exports[_0xac4a('0x21')]=getRealtimeAgents;function getAgentStatus(_0x15c223){var _0x3752e4=_0xac4a('0xf');if(isAgentPaused(_0x15c223))_0x3752e4=_0xac4a('0x22');else if(isAgentPaused(_0x15c223,!![]))_0x3752e4=_0xac4a('0x23');else if(isAgentIdle(_0x15c223))_0x3752e4=_0xac4a('0xe');else _0x3752e4=_0xac4a('0x24');return _0x3752e4;}exports['getAgentStatus']=getAgentStatus;function getAgentIdsByQueues(_0x3d8f0a,_0x3204ad){var _0x599787=_[_0xac4a('0x25')](_0x3d8f0a)?_0x3d8f0a:[_0x3d8f0a];var _0x4169c0=_[_0xac4a('0x26')](_0x3204ad)+_0xac4a('0x27');var _0x4d2d6c=_[_0xac4a('0x28')](_0x599787,function(_0x2503d8){return db[_0x4169c0][_0xac4a('0x29')]({'where':{'id':_0x2503d8}})[_0xac4a('0x1b')](function(_0x594f36){if(!_0x594f36)return[];return _0x594f36[_0xac4a('0x2a')]({'attributes':['id'],'raw':!![]});});});return Promise[_0xac4a('0x2b')](_0x4d2d6c)[_0xac4a('0x1b')](function(_0x3e2c69){var _0x3bc318=_(_0x3e2c69)[_0xac4a('0x2c')]()[_0xac4a('0x28')]('id')[_0xac4a('0x2d')]()[_0xac4a('0x2e')]();return _0x3bc318;});}exports[_0xac4a('0x2f')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x20202c,_0x4e17ce,_0x23b061){try{if(_0x4e17ce[_0xac4a('0xd')]>0x0){_0x20202c=_0x20202c[_0xac4a('0xc')](function(_0x2772fe){return _0x4e17ce[_0xac4a('0x30')](_0x2772fe['id']);});}var _0x4a5a9e=_0x20202c['filter'](function(_0xdb7e){var _0x7a948b=_0xac4a('0x24');if(isAgentIdle(_0xdb7e)){_0x7a948b='idle';}return _0x7a948b===_0x23b061;});return _['map'](_0x4a5a9e,'id');}catch(_0x355755){throw _0x355755;}}exports[_0xac4a('0x31')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x228629,_0x432066,_0x17118e){return Promise['resolve']()[_0xac4a('0x1b')](function(){if(_0x432066['length']>0x0){_0x228629=_0x228629[_0xac4a('0xc')](function(_0x57adcf){return _0x432066[_0xac4a('0x30')](_0x57adcf['id']);});}return _0x228629;})[_0xac4a('0x1b')](function(){return db[_0xac4a('0x32')][_0xac4a('0x33')]({'attributes':['id',_0xac4a('0x34'),_0xac4a('0x35'),_0xac4a('0x5'),_0xac4a('0x6'),_0xac4a('0x7'),_0xac4a('0x8'),_0xac4a('0x9'),_0xac4a('0xa'),_0xac4a('0xb'),_0xac4a('0x36')],'where':{'id':{'$in':_['map'](_0x228629,'id')}},'raw':!![]});})[_0xac4a('0x1b')](function(_0x1c41fb){return _0x1c41fb['map'](function(_0x2a5419){var _0x1af1c1=_['find'](_0x228629,['id',_0x2a5419['id']]);var _0x58804b=filterAgentAttributes(_0x1af1c1);_[_0xac4a('0x1f')](_0x2a5419,_0x58804b);_0x2a5419[_0xac4a('0x37')]=getAgentStatus(_0x2a5419);return _0x2a5419;});})[_0xac4a('0x1b')](function(_0x3de9e2){var _0x4f5986=sortAgentsByStatus(_0x3de9e2,_0x17118e);return _[_0xac4a('0x28')](_0x4f5986,'id');})[_0xac4a('0x20')](function(_0x4e7630){throw _0x4e7630;});}exports[_0xac4a('0x38')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x34f55c){var _0x3ea5c8={'fields':[],'order':null};var _0x5f0eb8=_0x34f55c[_0xac4a('0x39')](',');_0x3ea5c8[_0xac4a('0x3a')]=_[_0xac4a('0xc')](_0x5f0eb8,function(_0x4e0445){if(!_0x4e0445[_0xac4a('0x30')](_0xac4a('0x37'))){return!![];}_0x3ea5c8['order']=_['startsWith'](_0x4e0445,'-')?_0xac4a('0x3b'):'ASC';return![];});return _0x3ea5c8;}exports['getUpdatedSortOptions']=getUpdatedSortOptions;function validateSortParameter(_0x5f0af0){if(!_0x5f0af0){_0x5f0af0='fullname,internal';}if(_0x5f0af0[_0xac4a('0x30')](_0xac4a('0x35'))&&!_0x5f0af0[_0xac4a('0x30')](_0xac4a('0x3c'))){var _0x2bdb21=_0x5f0af0[_0xac4a('0x3d')](0x0,_0x5f0af0[_0xac4a('0x3e')](_0xac4a('0x35')));_0x5f0af0+=','+_0x2bdb21+_0xac4a('0x3c');}return _0x5f0af0;}exports[_0xac4a('0x3f')]=validateSortParameter;function sortAgentsByStatus(_0x14f7d5,_0x1c2a87){var _0x4e4994=_0x14f7d5['sort'](function(_0x5cd24f,_0x1e1cc5){if(_0x5cd24f[_0xac4a('0x37')]===_0x1e1cc5[_0xac4a('0x37')]){if(_0x5cd24f[_0xac4a('0x37')]===_0xac4a('0x22')){if(_0x1c2a87===_0xac4a('0x3b')){return(_0x5cd24f[_0xac4a('0x36')]||'')<(_0x1e1cc5[_0xac4a('0x36')]||'')||_0x5cd24f[_0xac4a('0x35')][_0xac4a('0x40')]()>_0x1e1cc5['fullname'][_0xac4a('0x40')]()?0x1:-0x1;}else{return(_0x5cd24f[_0xac4a('0x36')]||'')<(_0x1e1cc5[_0xac4a('0x36')]||'')||_0x5cd24f[_0xac4a('0x35')][_0xac4a('0x40')]()>_0x1e1cc5['fullname'][_0xac4a('0x40')]()?-0x1:0x1;}}else{if(_0x1c2a87===_0xac4a('0x3b')){return _0x5cd24f['fullname'][_0xac4a('0x40')]()<_0x1e1cc5['fullname'][_0xac4a('0x40')]()?0x1:-0x1;}else{return _0x5cd24f[_0xac4a('0x35')][_0xac4a('0x40')]()<_0x1e1cc5[_0xac4a('0x35')][_0xac4a('0x40')]()?-0x1:0x1;}}}else{if(_0x1c2a87===_0xac4a('0x3b')){return _0x5cd24f[_0xac4a('0x37')]<_0x1e1cc5[_0xac4a('0x37')]?0x1:-0x1;}else{return _0x5cd24f[_0xac4a('0x37')]<_0x1e1cc5[_0xac4a('0x37')]?-0x1:0x1;}}});return _0x4e4994;}exports[_0xac4a('0x41')]=sortAgentsByStatus;function filterAgentAttributes(_0x3b68b3){var _0x569812=[_0xac4a('0x42'),_0xac4a('0x43'),_0xac4a('0x44'),'lastPauseAt',_0xac4a('0x36'),_0xac4a('0x45'),'internal',_0xac4a('0x46'),'chatPause',_0xac4a('0x8'),_0xac4a('0x7'),_0xac4a('0x9'),'whatsappPause','faxPause',_0xac4a('0xa'),'chatCapacity',_0xac4a('0x47'),'mailCapacity',_0xac4a('0x48'),'whatsappCapacity',_0xac4a('0x49'),_0xac4a('0x4a'),_0xac4a('0x4b'),_0xac4a('0x4c'),'smsCurrentCapacity',_0xac4a('0x4d'),_0xac4a('0x4e'),_0xac4a('0x13'),_0xac4a('0x16'),_0xac4a('0x15'),_0xac4a('0x17'),_0xac4a('0x18'),'faxStatus',_0xac4a('0x11'),_0xac4a('0x4f'),'openchannelStatusTime',_0xac4a('0x50'),_0xac4a('0x51'),_0xac4a('0x52'),_0xac4a('0x53'),'voiceStatusTime',_0xac4a('0x54'),_0xac4a('0x55'),_0xac4a('0x56'),_0xac4a('0x57'),_0xac4a('0x58'),'routealias'];var _0x179373=['chatPause',_0xac4a('0x8'),_0xac4a('0x7'),'smsPause','whatsappPause',_0xac4a('0x6'),_0xac4a('0xa'),'online'];var _0x18d29c=_(_0x3b68b3)[_0xac4a('0x59')](_0x179373)[_0xac4a('0x5a')](_0x569812)[_0xac4a('0x2e')]();return _0x18d29c;}exports['filterAgentAttributes']=filterAgentAttributes;function getRealtimeAgentsQueryFields(){return['id',_0xac4a('0x34'),_0xac4a('0x35'),_0xac4a('0x5b'),_0xac4a('0x3c'),_0xac4a('0x43'),_0xac4a('0x37'),_0xac4a('0x42'),'lastLoginAt',_0xac4a('0x36'),_0xac4a('0x45'),_0xac4a('0x6'),_0xac4a('0x5'),_0xac4a('0x7'),_0xac4a('0x8'),_0xac4a('0x9'),_0xac4a('0xa'),_0xac4a('0xb'),_0xac4a('0x13'),_0xac4a('0x14'),_0xac4a('0x15'),_0xac4a('0x16'),_0xac4a('0x17'),_0xac4a('0x11'),_0xac4a('0x18'),'chatStatusTime',_0xac4a('0x53'),'mailStatusTime',_0xac4a('0x5c'),'smsStatusTime',_0xac4a('0x5d'),'whatsappStatusTime',_0xac4a('0x5e'),'faxCapacity','mailCapacity',_0xac4a('0x47'),_0xac4a('0x48'),_0xac4a('0x5f'),_0xac4a('0x4a'),_0xac4a('0x4e'),_0xac4a('0x4c'),'openchannelCurrentCapacity',_0xac4a('0x60'),'whatsappCurrentCapacity',_0xac4a('0x57'),'phoneBarEnableAutomaticScreenRecording',_0xac4a('0x55'),_0xac4a('0x61'),_0xac4a('0x54'),_0xac4a('0x62'),_0xac4a('0x56')];}exports[_0xac4a('0x63')]=getRealtimeAgentsQueryFields;