server/components/realtime/agents.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xea52=['client','http','chatPause','faxPause','mailPause','openchannelPause','smsPause','voicePause','whatsappPause','filter','length','idle','unknown','unavailable','voiceStatus','pause','every','chatStatus','faxStatus','openchannelStatus','whatsappStatus','request','Agents','error','Unable\x20to\x20retrieve\x20RPC\x20agents\x20(AMI)','result','then','getRealtimeAgents','*pause','busy','getAgentStatus','isArray','startCase','Queue','map','findOne','all','flatten','uniq','getAgentIdsByQueues','getAgentIdsByStatus','resolve','User','findAll','fullname','find','merge','globalStatus','getSortedAgentsIdsByStatus','split','fields','startsWith','DESC','ASC','getUpdatedSortOptions','includes','internal','substring','validateSortParameter','sort','pauseType','toLowerCase','userpic','lastPauseAt','address','openchannelCapacity','mailCapacity','smsCapacity','whatsappCapacity','chatCurrentCapacity','openchannelCurrentCapacity','mailCurrentCapacity','smsCurrentCapacity','whatsappCurrentCapacity','chatStatusTime','openchannelStatusTime','mailStatusTime','whatsappStatusTime','faxStatusTime','voiceStatusTime','queue','destconnectedlinenum','screenrecording','phoneBarEnableScreenRecordingByAgent','phoneBarEnableAutomaticScreenRecording','routealias','online','omit','pick','value','lodash','jayson/promise'];(function(_0x49fa98,_0x11accf){var _0x1698f1=function(_0x22f95f){while(--_0x22f95f){_0x49fa98['push'](_0x49fa98['shift']());}};_0x1698f1(++_0x11accf);}(_0xea52,0xb6));var _0x2ea5=function(_0x25b7bc,_0x4cb6bf){_0x25b7bc=_0x25b7bc-0x0;var _0x479fdb=_0xea52[_0x25b7bc];return _0x479fdb;};'use strict';var _=require(_0x2ea5('0x0'));var jayson=require(_0x2ea5('0x1'));var db=require('../../mysqldb')['db'];var amiClient=jayson[_0x2ea5('0x2')][_0x2ea5('0x3')]({'port':0x232a});var routingClient=jayson[_0x2ea5('0x2')][_0x2ea5('0x3')]({'port':0x232c});function isAgentPaused(_0x2c3792,_0x4bacaf){var _0x10b8cb=[_0x2c3792[_0x2ea5('0x4')],_0x2c3792[_0x2ea5('0x5')],_0x2c3792[_0x2ea5('0x6')],_0x2c3792[_0x2ea5('0x7')],_0x2c3792[_0x2ea5('0x8')],_0x2c3792[_0x2ea5('0x9')],_0x2c3792[_0x2ea5('0xa')]];if(!_0x4bacaf)return _['every'](_0x10b8cb);var _0x4293e0=_[_0x2ea5('0xb')](_0x10b8cb);return _0x4293e0['length']>0x0&&_0x4293e0[_0x2ea5('0xc')]<_0x10b8cb['length']?!![]:![];}function isIdle(_0x554e7f){return _0x554e7f===_0x2ea5('0xd')||_0x554e7f===_0x2ea5('0xe')||_0x554e7f===_0x2ea5('0xf')||_0x554e7f==='ringing'||_['isNil'](_0x554e7f);}function isAgentIdle(_0x373c71){if(_0x373c71[_0x2ea5('0x10')]!==_0x2ea5('0xd')&&_0x373c71[_0x2ea5('0x9')]){_0x373c71[_0x2ea5('0x10')]=_0x2ea5('0x11');return![];}return _[_0x2ea5('0x12')]([_0x373c71[_0x2ea5('0x13')],_0x373c71[_0x2ea5('0x14')],_0x373c71['mailStatus'],_0x373c71[_0x2ea5('0x15')],_0x373c71['smsStatus'],_0x373c71[_0x2ea5('0x10')],_0x373c71[_0x2ea5('0x16')]],isIdle);}function getRealtimeAgents(){return amiClient[_0x2ea5('0x17')](_0x2ea5('0x18'),{})['then'](function(_0x98fc){if(_0x98fc[_0x2ea5('0x19')]){throw new Error(_0x2ea5('0x1a'));}var _0x4dd0c0=_0x98fc[_0x2ea5('0x1b')];return routingClient[_0x2ea5('0x17')]('Agents',{})[_0x2ea5('0x1c')](function(_0x187665){if(_0x187665[_0x2ea5('0x19')]){throw new Error('Unable\x20to\x20retrieve\x20RPC\x20agents\x20(Routing)');}var _0x3a368b=_0x187665[_0x2ea5('0x1b')];return _['merge']({},_0x4dd0c0,_0x3a368b);});})['catch'](function(_0x1cd726){throw _0x1cd726;});}exports[_0x2ea5('0x1d')]=getRealtimeAgents;function getAgentStatus(_0x5b059c){var _0xff829f=_0x2ea5('0xe');if(isAgentPaused(_0x5b059c))_0xff829f=_0x2ea5('0x11');else if(isAgentPaused(_0x5b059c,!![]))_0xff829f=_0x2ea5('0x1e');else if(isAgentIdle(_0x5b059c))_0xff829f=_0x2ea5('0xd');else _0xff829f=_0x2ea5('0x1f');return _0xff829f;}exports[_0x2ea5('0x20')]=getAgentStatus;function getAgentIdsByQueues(_0x5606ba,_0x1b0493){var _0x545cf1=_[_0x2ea5('0x21')](_0x5606ba)?_0x5606ba:[_0x5606ba];var _0x3eb768=_[_0x2ea5('0x22')](_0x1b0493)+_0x2ea5('0x23');var _0xc1a727=_[_0x2ea5('0x24')](_0x545cf1,function(_0x3ec00c){return db[_0x3eb768][_0x2ea5('0x25')]({'where':{'id':_0x3ec00c}})['then'](function(_0x2cf169){if(!_0x2cf169)return[];return _0x2cf169['getAgents']({'attributes':['id'],'raw':!![]});});});return Promise[_0x2ea5('0x26')](_0xc1a727)[_0x2ea5('0x1c')](function(_0x4c1f89){var _0x414fdb=_(_0x4c1f89)[_0x2ea5('0x27')]()[_0x2ea5('0x24')]('id')[_0x2ea5('0x28')]()['value']();return _0x414fdb;});}exports[_0x2ea5('0x29')]=getAgentIdsByQueues;function getAgentIdsByStatus(_0x4efc83,_0x3b23ca,_0x2674ef){try{if(_0x3b23ca[_0x2ea5('0xc')]>0x0){_0x4efc83=_0x4efc83[_0x2ea5('0xb')](function(_0x4b9edb){return _0x3b23ca['includes'](_0x4b9edb['id']);});}var _0x426e9b=_0x4efc83[_0x2ea5('0xb')](function(_0x45fefb){var _0x3f2795=_0x2ea5('0x1f');if(isAgentIdle(_0x45fefb)){_0x3f2795=_0x2ea5('0xd');}return _0x3f2795===_0x2674ef;});return _[_0x2ea5('0x24')](_0x426e9b,'id');}catch(_0x143daf){throw _0x143daf;}}exports[_0x2ea5('0x2a')]=getAgentIdsByStatus;function getSortedAgentsIdsByStatus(_0x1a42ba,_0x1c547b,_0x3a22ad){return Promise[_0x2ea5('0x2b')]()['then'](function(){if(_0x1c547b[_0x2ea5('0xc')]>0x0){_0x1a42ba=_0x1a42ba['filter'](function(_0x3600b8){return _0x1c547b['includes'](_0x3600b8['id']);});}return _0x1a42ba;})[_0x2ea5('0x1c')](function(){return db[_0x2ea5('0x2c')][_0x2ea5('0x2d')]({'attributes':['id','name',_0x2ea5('0x2e'),_0x2ea5('0x4'),_0x2ea5('0x5'),'mailPause',_0x2ea5('0x7'),'smsPause',_0x2ea5('0x9'),_0x2ea5('0xa'),'pauseType'],'where':{'id':{'$in':_[_0x2ea5('0x24')](_0x1a42ba,'id')}},'raw':!![]});})[_0x2ea5('0x1c')](function(_0xfbadb){return _0xfbadb[_0x2ea5('0x24')](function(_0x20a640){var _0x5475ce=_[_0x2ea5('0x2f')](_0x1a42ba,['id',_0x20a640['id']]);var _0x1c5fd5=filterAgentAttributes(_0x5475ce);_[_0x2ea5('0x30')](_0x20a640,_0x1c5fd5);_0x20a640[_0x2ea5('0x31')]=getAgentStatus(_0x20a640);return _0x20a640;});})[_0x2ea5('0x1c')](function(_0x5cf275){var _0x3bd99a=sortAgentsByStatus(_0x5cf275,_0x3a22ad);return _['map'](_0x3bd99a,'id');})['catch'](function(_0x529486){throw _0x529486;});}exports[_0x2ea5('0x32')]=getSortedAgentsIdsByStatus;function getUpdatedSortOptions(_0x5e3540){var _0x6b0093={'fields':[],'order':null};var _0x35556b=_0x5e3540[_0x2ea5('0x33')](',');_0x6b0093[_0x2ea5('0x34')]=_['filter'](_0x35556b,function(_0x18518a){if(!_0x18518a['includes'](_0x2ea5('0x31'))){return!![];}_0x6b0093['order']=_[_0x2ea5('0x35')](_0x18518a,'-')?_0x2ea5('0x36'):_0x2ea5('0x37');return![];});return _0x6b0093;}exports[_0x2ea5('0x38')]=getUpdatedSortOptions;function validateSortParameter(_0xa83646){if(_0xa83646[_0x2ea5('0x39')]('fullname')&&!_0xa83646[_0x2ea5('0x39')](_0x2ea5('0x3a'))){var _0x4d9388=_0xa83646[_0x2ea5('0x3b')](0x0,_0xa83646['indexOf'](_0x2ea5('0x2e')));_0xa83646+=','+_0x4d9388+_0x2ea5('0x3a');}return _0xa83646;}exports[_0x2ea5('0x3c')]=validateSortParameter;function sortAgentsByStatus(_0x36b105,_0x34485b){var _0xccabf0=_0x36b105[_0x2ea5('0x3d')](function(_0x146eea,_0x38240c){if(_0x146eea[_0x2ea5('0x31')]===_0x38240c[_0x2ea5('0x31')]){if(_0x146eea['globalStatus']===_0x2ea5('0x11')){if(_0x34485b==='DESC'){return(_0x146eea[_0x2ea5('0x3e')]||'')<(_0x38240c[_0x2ea5('0x3e')]||'')||_0x146eea[_0x2ea5('0x2e')][_0x2ea5('0x3f')]()>_0x38240c[_0x2ea5('0x2e')][_0x2ea5('0x3f')]()?0x1:-0x1;}else{return(_0x146eea['pauseType']||'')<(_0x38240c['pauseType']||'')||_0x146eea[_0x2ea5('0x2e')][_0x2ea5('0x3f')]()>_0x38240c['fullname'][_0x2ea5('0x3f')]()?-0x1:0x1;}}else{if(_0x34485b===_0x2ea5('0x36')){return _0x146eea[_0x2ea5('0x2e')][_0x2ea5('0x3f')]()<_0x38240c[_0x2ea5('0x2e')]['toLowerCase']()?0x1:-0x1;}else{return _0x146eea[_0x2ea5('0x2e')][_0x2ea5('0x3f')]()<_0x38240c['fullname'][_0x2ea5('0x3f')]()?-0x1:0x1;}}}else{if(_0x34485b===_0x2ea5('0x36')){return _0x146eea[_0x2ea5('0x31')]<_0x38240c['globalStatus']?0x1:-0x1;}else{return _0x146eea[_0x2ea5('0x31')]<_0x38240c[_0x2ea5('0x31')]?-0x1:0x1;}}});return _0xccabf0;}exports['sortAgentsByStatus']=sortAgentsByStatus;function filterAgentAttributes(_0x599706){var _0x575869=[_0x2ea5('0x40'),'online','lastLoginAt',_0x2ea5('0x41'),_0x2ea5('0x3e'),_0x2ea5('0x41'),_0x2ea5('0x3a'),_0x2ea5('0x42'),'chatPause',_0x2ea5('0x7'),_0x2ea5('0x6'),_0x2ea5('0x8'),'whatsappPause','faxPause',_0x2ea5('0x9'),'chatCapacity',_0x2ea5('0x43'),_0x2ea5('0x44'),_0x2ea5('0x45'),_0x2ea5('0x46'),'faxCapacity',_0x2ea5('0x47'),_0x2ea5('0x48'),_0x2ea5('0x49'),_0x2ea5('0x4a'),_0x2ea5('0x4b'),'faxCurrentCapacity',_0x2ea5('0x13'),_0x2ea5('0x15'),'mailStatus','smsStatus','whatsappStatus',_0x2ea5('0x14'),'voiceStatus',_0x2ea5('0x4c'),_0x2ea5('0x4d'),_0x2ea5('0x4e'),'smsStatusTime',_0x2ea5('0x4f'),_0x2ea5('0x50'),_0x2ea5('0x51'),_0x2ea5('0x52'),_0x2ea5('0x53'),_0x2ea5('0x54'),_0x2ea5('0x55'),_0x2ea5('0x56'),_0x2ea5('0x57')];var _0xd2859=[_0x2ea5('0x4'),_0x2ea5('0x7'),_0x2ea5('0x6'),'smsPause',_0x2ea5('0xa'),'faxPause','voicePause',_0x2ea5('0x58')];var _0x17fdd1=_(_0x599706)[_0x2ea5('0x59')](_0xd2859)[_0x2ea5('0x5a')](_0x575869)[_0x2ea5('0x5b')]();return _0x17fdd1;}exports['filterAgentAttributes']=filterAgentAttributes;